If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Essential Duties and Responsibilities:

• Advise students on academic policies and procedures, including withdrawals, interruptions of training, changes in enrollment, and satisfactory academic progress.
• Perform all job functions on-campus in Winter Park, FL, shifts may include nights and weekends.
• Serve as a source of motivation and support to assigned cohorts by frequently reconnecting the student with their dreams and career aspirations.
• Monitor student performance and proactively reach out to those with low GPAs, poor attendance, or minimal class involvement.
• Mentor and advise students through scheduled in-person or virtual appointments and walk-in sessions.
• Initiate and process academic paperwork such as Withdrawal Forms and Interruption of Training documentation.
• Meet with students and/or parents in person and virtually provide academic and personal support.
• Collaborate with Course Directors, Academic Coordinators, Academic Success teams, and Registrars to ensure coordinated student support.
• Maintain and update referral resources for academic, personal, and career support.
• Address student complaints, concerns, or suggestions in a professional, constructive, and timely manner.
• Encourage student engagement and persistence through outreach and support initiatives.
• Empower students to establish goals and develop skills for personal and professional growth.
• Assist students in navigating university systems, accessing available resources and finding creative solutions to their challenges.

Other Responsibilities:

• Demonstrate a strong commitment to Full Sail University’s mission and values.
• Adhere to Full Sail University’s policies and procedures.
• Maintain strict confidentiality of students and institutional information.
• Comply with company attendance standards.
• Perform other duties as assigned.

Supervisory Responsibilities:   NO

Competencies:

• Exceptional written and verbal communication skills.
• Strong organizational, analytical, and interpersonal abilities.
• Ability to multitask and work both independently and collaboratively.
• Passion to encourage learning.
• Crisis handling skills.
• Effective listening skills, assertiveness, and enthusiasm.
• Service-oriented mindset with a proactive approach to helping others.

Education and/or Experience:

• Bachelor’s degree is strongly preferred, with emphasis in Social Work, Education, Psychology, Counseling, or a related field.
• Minimum of one year of experience in student support, academic advising, admissions, or a related field.
• Previous experience in a university or higher education setting preferred.

Certificates, Licenses, Registrations:  

• N/A

Computer/Equipment Skills:

• Proficiency in Microsoft Office Suite
• Comfortability navigating cloud-based systems and learning new software programs.
• Familiarity with digital communication tools and CRM platforms
• Ability to research situations using all available university databases and resources.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.)

Full Sail is an Equal Opportunity Employer.