All active Operations Manager roles based in Yerevan.
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We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
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Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
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At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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At JetBrains, code is our passion. Since 2000, we’ve been dedicated to creating some of the most effective developer tools in the world. Our products automate routine checks and corrections, speeding up production and freeing developers to focus on growth, discovery, and creation.
We are currently looking for a Sales Excellence Manager (Business Partner) to join our new department.
The Business Partner Team
This brand-new team focuses on driving sales excellence through best practices, KPI management, and operational support across the entire sales process. Our broad scope includes:
Leading sales discipline and performance
Supporting CRM and data hygiene standards
Enabling accurate forecasting
Partnering closely with Sales to accelerate revenue growth
We are looking for a proven Business Partner who can own KPI management, support end-to-end sales processes, and ensure the highest standards of CRM hygiene and data quality. From day one, you will work cross-functionally and collaborate with sales leaders, becoming a trusted partner for a dedicated sales segment or product line.
What You'll Be Responsible For:
KPI & Performance Management: Develop and continuously improve the KPI framework for sales teams, including performance analysis and efficiency tracking across all sales roles (including unmanaged sales).
Goal Setting & Incentives: Manage the end-to-end goal-setting process, from initial KPI definition to final incentive payout.
Sales Excellence Metrics: Develop and monitor key metrics such as pipeline quality, win–loss analysis, and CRM hygiene.
Operational Support: Support SLA-driven processes such as lead uploads and data delivery for Sales initiatives.
Forecasting & Reporting: Manage and improve sales forecasting accuracy in close collaboration with sales leaders. Prepare regular reports to track progress against plans and goals.
Strategic Partnership: Partner closely with commercial unit leaders to support critical business decision-making.
Process Improvement: Dive into day-to-day sales operations to proactively identify issues, refine processes, and provide relevant data support.
We're Looking for Candidates Who Have:
Experience: Proven experience in KPI development, performance management, sales analytics, or Sales Operations.
Technical Skills:
Strong analytical skills with hands-on experience in SQL.
Advanced Excel skills (functions, pivot tables).
Mindset: A structured, logical approach to problem-solving, with a proactive, ownership-driven, and outcome-focused mindset.
Education: A bachelor’s degree or higher, preferably in economics, finance, mathematics, IT, or management.
Language: Professional proficiency in English (B1/B2 or higher).
It Would Be a Plus If You Have:
Experience working with CRM systems (e.g., Salesforce) and improving data quality and hygiene.
Experience setting up, supporting, or optimizing business and sales processes.
Experience working closely with Sales, SDR, or Revenue teams.
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We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
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