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Bilingual Product Support Analyst (Canadian French)
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D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
ABOUT THIS ROLE:
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
HOW YOU'LL MAKE AN IMPACT:
- Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
- Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
- Identify and correct improperly configured installations
- Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
- Create, update, and resolve support cases within defined Service Level Objectives
- Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
- Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles
- Participate in collaborative troubleshooting sessions to identify root causes of complex issues
- Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time
- Perform other duties as assigned by Manager
WHAT YOU'LL BRING TO THE ROLE:
- Fluency in English and Canadian French is required
Desired Competencies:
- Ability to learn and adapt to new tools and products quickly
- Strong ability to recognize patterns
- Ability to work individually and in collaboration with colleagues
- Ability to work well in a fast-paced environment
- Demonstrable ability to multitask both independently and within a team
- Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
- Excellent research capabilities
Desired Skills:
- Strong ability to write, interpret, and debug SQL queries on demand
- Working knowledge of
- Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies
- Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
- Web applications and how they work at a high level (web servers, database servers, client-to-server communication)
- Wireshark, Fiddler, and other browser based diagnostic and reporting tools
- Communicate technical and complex information in verbal and written form
- Strong customer service skills
- Keen attention to detail and organization skills
- Excellent time management and prioritization skills
- Strong analytical and decision-making skills
- Excellent problem-solving and navigational skills
Desired Experience:
- Experience working with Microsoft SQL
- Some experience providing customer service
- Relevant work experience in a similar role
- Experience working in a Helpdesk environment is considered an asset
- LMS experience – user, administration, and/or support is considered an asset
- Experience with Salesforce or any other ticketing system is an asset
Education Recommendations:
- Bachelor's degree in Computer Science or equivalent technical experience
This position is to fill an existing vacancy
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Ready to apply?
Apply to D2L
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for a Junior Frontend Engineer to join our team in Winnipeg, Manitoba, Canada. At Atolls, your role will be instrumental in helping us modernize and enhance our user-facing platforms, creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions. As a key part of our team, you’ll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.
Applicants must be based in Winnipeg, Manitoba, or planning to relocate.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
As a Junior Frontend Engineer, you will :
- Build and maintain reusable, high-quality Vue.js components and user interfaces
- Lead the migration of our codebase from Twig and Vue 2 to Vue 3
- Help transition our build tooling from Webpack to Vite to streamline development
- Integrate with GraphQL APIs for efficient data fetching and updates
- Ensure code quality through testing, best practices, and clean architecture
- Collaborate with designers, PMs, and backend engineers in an agile environmen
Your Profile:
We’re looking for someone with deep experience in modern Frontend development, who is dedicated to creating exceptional user experiences and driving innovation.
- Deep Browser Knowledge: Fundamental understanding of how browsers render code and awareness of modern platform capabilities & limitations
- TypeScript/JavaScript/Vue.js/React: Strong proficiency in frontend development
- JS Framework Expertise: 3+ years of experience building apps with client-side JS frameworks (we use Vue 2/3)
- CSS: Solid understanding of CSS architecture, layout techniques, and responsive design
- Frontend Tooling: Experience with modern tools like Webpack and Vite
- Version Control and CI/CD: Proficiency with Git, Git workflows, and automated integration/delivery
- Team Player: Excellent communication and collaboration skills (company language is English)
Bonus Skills:
- Vue 3 and Composition API: Experience with Vue 3 and the Composition API is a strong plus
- Migration Experience: Proven experience migrating frontend apps (e.g., Vue 2 → Vue 3, Webpack → Vite)
- GraphQL: Hands-on experience with clients like Apollo Client
- State Management: Familiarity with libraries like Vuex or Pinia
- Testing: Knowledge of frontend testing tools such as Jest and Vue Test Utils
- UI/UX Sensibility: Keen eye for detail and passion for crafting top-tier user experiences
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?
One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We’re looking forward to receiving your CV in English!
We review every application with equal care and will reach out if your profile aligns.
#LI-AK1 #LI-Hybrid
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Ready to apply?
Apply to Atolls
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for a Frontend Engineer to join our team in Winnipeg, Manitoba, Canada. At Atolls, your role will be instrumental in helping us modernize and enhance our user-facing platforms, creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions. As a key part of our team, you’ll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.
Applicants must be based in Winnipeg, Manitoba, or planning to relocate.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
As a Frontend Engineer, you will :
- Build and maintain reusable, high-quality Vue.js components and user interfaces
- Lead the migration of our codebase from Twig and Vue 2 to Vue 3
- Help transition our build tooling from Webpack to Vite to streamline development
- Integrate with GraphQL APIs for efficient data fetching and updates
- Ensure code quality through testing, best practices, and clean architecture
- Collaborate with designers, PMs, and backend engineers in an agile environmen
Your Profile:
We’re looking for someone with deep experience in modern Frontend development, who is dedicated to creating exceptional user experiences and driving innovation.
- Deep Browser Knowledge: Fundamental understanding of how browsers render code and awareness of modern platform capabilities & limitations
- TypeScript/JavaScript/Vue.js/React: Strong proficiency in frontend development
- JS Framework Expertise: 3+ years of experience building apps with client-side JS frameworks (we use Vue 2/3)
- CSS: Solid understanding of CSS architecture, layout techniques, and responsive design
- Frontend Tooling: Experience with modern tools like Webpack and Vite
- Version Control and CI/CD: Proficiency with Git, Git workflows, and automated integration/delivery
- Team Player: Excellent communication and collaboration skills (company language is English)
Bonus Skills:
- Vue 3 and Composition API: Experience with Vue 3 and the Composition API is a strong plus
- Migration Experience: Proven experience migrating frontend apps (e.g., Vue 2 → Vue 3, Webpack → Vite)
- GraphQL: Hands-on experience with clients like Apollo Client
- State Management: Familiarity with libraries like Vuex or Pinia
- Testing: Knowledge of frontend testing tools such as Jest and Vue Test Utils
- UI/UX Sensibility: Keen eye for detail and passion for crafting top-tier user experiences
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?
One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We’re looking forward to receiving your CV in English!
We review every application with equal care and will reach out if your profile aligns.
#LI-AK1 #LI-Hybrid
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Ready to apply?
Apply to Atolls
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for a Senior Frontend Engineer to join our team in Winnipeg, Manitoba, Canada. At Atolls, your role will be instrumental in helping us modernize and enhance our user-facing platforms, creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions. As a key part of our team, you’ll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.
Applicants must be based in Winnipeg, Manitoba, or planning to relocate.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
As a Senior Frontend Engineer, you will :
- Build and maintain reusable, high-quality Vue.js components and user interfaces
- Lead the migration of our codebase from Twig and Vue 2 to Vue 3
- Help transition our build tooling from Webpack to Vite to streamline development
- Integrate with GraphQL APIs for efficient data fetching and updates
- Ensure code quality through testing, best practices, and clean architecture
- Collaborate with designers, PMs, and backend engineers in an agile environmen
Your Profile:
We’re looking for someone with deep experience in modern Frontend development, who is dedicated to creating exceptional user experiences and driving innovation.
- Deep Browser Knowledge: Fundamental understanding of how browsers render code and awareness of modern platform capabilities & limitations
- TypeScript/JavaScript/Vue.js/React: Strong proficiency in frontend development
- JS Framework Expertise: 3+ years of experience building apps with client-side JS frameworks (we use Vue 2/3)
- CSS: Solid understanding of CSS architecture, layout techniques, and responsive design
- Frontend Tooling: Experience with modern tools like Webpack and Vite
- Version Control and CI/CD: Proficiency with Git, Git workflows, and automated integration/delivery
- Team Player: Excellent communication and collaboration skills (company language is English)
Bonus Skills:
- Vue 3 and Composition API: Experience with Vue 3 and the Composition API is a strong plus
- Migration Experience: Proven experience migrating frontend apps (e.g., Vue 2 → Vue 3, Webpack → Vite)
- GraphQL: Hands-on experience with clients like Apollo Client
- State Management: Familiarity with libraries like Vuex or Pinia
- Testing: Knowledge of frontend testing tools such as Jest and Vue Test Utils
- UI/UX Sensibility: Keen eye for detail and passion for crafting top-tier user experiences
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?
One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We’re looking forward to receiving your CV in English!
We review every application with equal care and will reach out if your profile aligns.
#LI-AK1 #LI-Hybrid
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Ready to apply?
Apply to Atolls
Product Support Analyst
Share this job
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
ABOUT THIS ROLE:
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
HOW YOU'LL MAKE AN IMPACT:
- Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
- Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
- Identify and correct improperly configured installations
- Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
- Create, update, and resolve support cases within defined Service Level Objectives
- Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
- Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles
- Participate in collaborative troubleshooting sessions to identify root causes of complex issues
- Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time
- Perform other duties as assigned by Manager
WHAT YOU'LL BRING TO THE ROLE:
Desired Competencies:
- Ability to learn and adapt to new tools and products quickly
- Strong ability to recognize patterns
- Ability to work individually and in collaboration with colleagues
- Ability to work well in a fast-paced environment
- Demonstrable ability to multitask both independently and within a team
- Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
- Excellent research capabilities
Desired Skills:
- Strong ability to write, interpret, and debug SQL queries on demand
- Working knowledge of
- Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies
- Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
- Web applications and how they work at a high level (web servers, database servers, client-to-server communication)
- Wireshark, Fiddler, and other browser based diagnostic and reporting tools
- Communicate technical and complex information in verbal and written form
- Strong customer service skills
- Keen attention to detail and organization skills
- Excellent time management and prioritization skills
- Strong analytical and decision-making skills
- Excellent problem-solving and navigational skills
Desired Experience:
- Experience working with Microsoft SQL
- Some experience providing customer service
- Relevant work experience in a similar role
- Experience working in a Helpdesk environment is considered an asset
- LMS experience – user, administration, and/or support is considered an asset
- Experience with Salesforce or any other ticketing system is an asset
Education Recommendations:
- Bachelor's degree in Computer Science or equivalent technical experience
This position is to fill an existing vacancy
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Ready to apply?
Apply to D2L
Senior Software Developer 2, Artificial Intelligence
Share this job
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
How will I make an Impact?
We are looking for a seasoned Software Developer who is passionate about developing software using engineering best practices. Senior software developers use past experiences & know-how to enable teams to be more productive & effective through the code they write, the decisions they make and knowledge they share. Your ideas and perspectives are essential to making sure we are investing in the right technology and effectively advancing our goal.
Working on the D2L Labs team, you will lead the development and incubation of new products and features, integrate cutting-edge techniques and tools into our already advanced development processes, conduct ongoing AI research to further enhance our understanding and capabilities, and contribute to AI thought leadership through engagement with strategic clients. Your efforts will build on our strong foundation of innovation, helping the organization leverage AI opportunities while exploring its limits and understanding associated challenges. You will foster a culture of continuous learning and innovation, ensuring we remain agile and responsive to the ever-evolving technological landscape.
What you’ll bring to the role:
- Strong communication skills for technical discussions and collaboration, including the ability to articulate complex AI concepts to non-technical stakeholders.
- Knowledge and experience built on a body of work demonstrating a consistent ability to complete technically challenging projects, particularly those involving AI and machine learning.
- Hands-on experience in building applications delivering real value to users with large language models (e.g., GPT, Claude, Llama) and/or AI agents, including their integration into enterprise software platforms.
- An alignment to AI ethics and AI practices to ensure the things you build will not only deliver value to users but not do so at the expense of others.
- Strong collaboration skills that will allow you to work with product management, product design, and key stakeholders to deliver meaningful and aligned results.
- Deep understanding of Computer Science topics including data structures, algorithms, databases, distributed systems, and machine learning.
- Experience with object-oriented design and proficient coding skills
- Experience with common full-stack languages, such as NodeJS, JavaScript, Typescript, and Python, and common frontend frameworks, such as React, Angular, and Vue.
- Familiarity with vibe coding, with experience in creating intuitive and responsive user interfaces.
- Knowledge of software development methodologies (e.g., Agile, Scrum) and best practices for AI model deployment and maintenance.
Expected Qualifications & Experience
- Bachelor’s degree in computer science, computer engineering, or a related technical discipline; advanced degrees are beneficial but not mandatory.
- Proven experience in applying strong problem-solving skills to tackle complex technical challenges and devising innovative solutions.
- 8+ years of experience in software development, especially in developing highly scalable, cloud-based platforms or applications.
- 5+ years of experience with cloud platforms and their associated best practices (e.g., AWS, Azure, Google Cloud) and DevOps practices.
- Experience with AI ethics and responsible AI practices and an understanding of the ethical considerations and best practices in AI development and deployment.
- Proficiency in setting up and maintaining continuous integration and continuous deployment pipelines to increase delivery quality and velocity.
- Experience with security principles and practices in software development, particularly in the context of AI and cloud-based applications.
- Demonstrated experience in working with large language models (e.g., GPT, Claude, Llama) and applying advanced prompt engineering techniques to optimize model performance and outputs. This includes crafting effective prompts (including the use of techniques like chain of thought and retrieval augmented generation), fine-tuning models, and integrating LLMs into enterprise applications to deliver impactful solutions.
- Understanding of agent-based systems, including multi-agent systems and AI agents. This includes knowledge of agent architectures, communication protocols, and the ability to conceptualize and implement agents that can autonomously perform tasks and interact with other agents.
- Ability to lead and mentor junior developers, fostering a collaborative and growth-oriented environment.
- Demonstrated experience with working with an agile team, leveraging appropriate tools to facilitate communication and collaboration (Git, Jira, Slack, etc.)
- Familiarity with data preprocessing, ETL processes, and data pipeline management is beneficial but not a requirement.
- Familiarity with the unique challenges and opportunities in the education technology sector, whether in K-12, higher education, or corporate training environments, is beneficial but not a requirement.
This position is to fill an existing vacancy
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Ready to apply?
Apply to D2L