ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

• Fluency in English and Canadian French is required

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

Position: Manager in Training

Hours: 40 Weekly

Deadline to apply: Sunday, May 10th, 2026

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Manager in Training

As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: 

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

Position: Assistant Manager 

Hours: 40 Weekly

Interview Plan

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: 

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

Interested in exploring opportunities at D2L, but don’t see a role where you think you’d have the biggest impact? We’re always looking for great talent, why not leave your resume with us for future consideration. Our recruitment team typically sources our own database first when looking for possible candidates for a new opening, so by leaving your resume and some details on the type of role you’d be interested in at D2L, we can find you and let you know if there is a match for something.

HOW WILL I MAKE AN IMPACT?

• You tell us! What roles or departments do you think you would succeed in?
• What impact have you had at your current or previous employer?

 WHAT IS D2L LOOKING FOR FROM ME?

• Tell us what you’ve got!
• Acumen with Artificial Intelligence tools

Come join D2L and be a part of improving the way the world learns! 

Bonus Points: If you want to stay connected on LinkedIn, join our "Talent Interest Pipeline." This LinkedIn feature enables members to express interest in working for D2L, without applying for a specific role. Click the I’m interested button on our About page on LinkedIn to join. 

This posting is not for a current vacancy; it is for future candidate consideration

Job Summary:

The Paid Media Specialist will support our in-house paid media team, who executes digital marketing efforts across the North American, EMEA, APAC & LATAM regions. This is a hands-on paid media role where the candidate will be expected to be in platform executing and optimizing campaigns daily. This role is perfectly suited for a new starter in digital marketing who is looking to expand their knowledge and experience. 

As a member of the performance marketing team, the successful candidate will be expected to help execute and optimize our various campaigns across the year, while providing recommendations to the channel strategists where applicable.  

The successful candidate will also have the opportunity to develop their knowledge outside of paid media by supporting the performance marketing team in ABM & SEO efforts.  

The successful candidate will report to each of the channel strategists and the performance marketing director. 

How Will I Make an Impact?

• Support in the creation and management of new LinkedIn Ad campaigns for the B2B market (with support and guidance from the Paid Social Manager). 
• Support in the execution & optimization Paid Search (Google Ads) campaigns for the North American & International markets (with support and guidance from the Paid Media Manager). 
• Support in the execution of ABM marketing display campaigns. 
• Creation of landing pages for performance marketing campaigns (with support & training from web experience team). 
• Partner with creative team & external freelancers to develop assets for performance marketing campaigns. 
• Support in the management of external agency and/or channel partners. 
• Report success metrics and provide insights & recommendations on paid search & paid social performance. 
• Assist with project and resource planning where required. 
• Work with web, SEO & content team to feedback keyword insights & findings. 

What you’ll bring to the role:

• Knowledge of Digital Marketing tactics & channels. 
• Knowledge of Paid Search and/or Paid Social channels (Google Ads & LinkedIn Ads). 
• Experience working in SaaS and/or B2B verticals is preferred.  
• Experience with tracking technologies including Google Tag Manager & Google Analytics is preferred but not required. 
• Ability to create positive external relationships and internal cross-functional stakeholders. 
• Strong organization and project management skills.  
• Proven team player who is both flexible and adaptable. 
• Ability to handle multiple projects simultaneously and work effectively in a fast-paced, deadline-driven environment with rapidly changing priorities. 
• Strong analytical and research skills. 
• Attention to detail.

Location Information: This position offers the flexibility to work from your home office within Canada or at one of our vibrant office spaces in Kitchener, Toronto, Winnipeg or Vancouver.

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

How will I make an impact? 

We are looking for seasoned software developers who are passionate about developing software using engineering best practices.  Senior software developers use past experiences & know-how to enable teams to be more productive & effective through the code they write, the decisions they make and knowledge they share.  Your ideas and perspectives are essential to making sure we are investing in the right technology and effectively advancing our goal.

We need software developers to work on a wide range of technologies including, but not limited to: distributed systems, machine learning, user interfaces, mobile and cloud computing.

What you'll bring to the role:

• Strong communication skill for technical discussions and collaboration
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• A body of work demonstrating a consistent ability to complete technically challenging work
• Acumen with Artificial Intelligence tools
• Bachelor’s degree in computer science, computer engineering or similar technical discipline
• Developers at this level typically have 5+ years experience
• Strong execution, autonomy and mentoring of Junior Developers

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This posting is not for a current vacancy; it is for future candidate consideration

How will I make an impact? 

We are looking for seasoned software developers who are passionate about developing software using engineering best practices.  Senior software developers use past experiences & know-how to enable teams to be more productive & effective through the code they write, the decisions they make and knowledge they share.  Your ideas and perspectives are essential to making sure we are investing in the right technology and effectively advancing our goal.

We need software developers to work on a wide range of technologies including, but not limited to: distributed systems, machine learning, user interfaces, mobile and cloud computing.

What you'll bring to the role:

• Strong communication skill for technical discussions and collaboration
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• A body of work demonstrating a consistent ability to complete technically challenging work
• Acumen with Artificial Intelligence tools
• Bachelor’s degree in computer science, computer engineering or similar technical discipline
• Developers at this level typically have 8+ years experience
• Provide technical leadership across teams, through mentoring, influence and leading by example
• Solves ambiguous multi-system problems across teams/initiatives

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This position is to fill an existing vacancy

How will I make an Impact?

At D2L, we are looking for developers who will help us advance our goal of using technology to transform teaching and learning around the world. We need software developers to work on a wide range of technologies including, but not limited to: distributed systems, user interfaces, mobile and cloud computing. As a developer, you will help make dreams a reality.

We are looking for software developers who have a passion for technology and code. Beyond code, developers are expected to collaborate closely with others including technical product managers, designers and QA. Your ideas and perspectives are essential to making sure we are building the right things.

What you’ll bring to the role:

• Ability to analyze and decompose problems into potential technical solutions
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• Experience in software development, preferably in a technology focused company
• Acumen with Artificial Intelligence tools
• Bachelor’s degree in computer science, computer engineering or similar technical discipline

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This position is to fill an existing vacancy

How will I make an Impact? 

At D2L, we are looking for Software Developers who graduated in 2025 to help us advance our goal of using technology to transform teaching and learning around the world.  Our software is used daily by millions of people around the world and we need developers who are up to the challenge that this presents.  We need these developers to work on a wide range of technologies including, but not limited to: distributed systems, automated test development, user interfaces, mobile and cloud computing. As a developer, you will help make dreams a reality.

Software Developers at D2L have a passion for technology and code. Beyond code, developers are expected to collaborate closely with others including technical product managers, designers and test developers. Your ideas and perspectives are essential to making sure we are building the right things

What you’ll bring to the role:

• Ability to analyze and decompose problems into potential technical solutions
• Experience with OO design and proficient coding skills (ie:  C++, C# or Java)
• Strong understanding of Computer Science topics including: data structures, algorithms, databases, distributed systems
• Experience in software development, preferably in a technology focused company
• Acumen with Artificial Intelligence tools

Education Requirements

Bachelor's degree in Computer Science or a related field; completed in 2025

D2L operates in a hybrid work style, with expectation of 3 days per week in office. 

This posting is not for a current vacancy; it is for future candidate consideration

Elevate Your Career and Impact at Second Harvest

Location: Flexible, can be based in Vancouver, Calgary, Edmonton, Winnipeg, Ottawa, or Montreal.

Date: April 2026

Department: Volunteer Services

Reports to: Senior Manager, Volunteer Services

Status: Full-Time (New vacancy).

Salary: $60,000 - $70,000 Per Annum Plus Benefits

Work Type: Remote (with occasional in-person responsibilities)

Travel Required – Domestic & National: 30% (approximate)

The Opportunity Awaits—Where Passion Meets Impact!

Second Harvest is Canada’s largest food rescue organization and expert in perishable food recovery.

We rescue surplus, unsold food from across the supply chain and redistribute it to not-for-profits across the country to feed communities. Demonstrating our values of community, environment, integrity, and collaboration, we strive for No Waste. No Hunger.

If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.

Enter Second Harvest…

Think we're just about redirecting food surplus? Think bigger.

Here's why Second Harvest is your next career leap:

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

The Role:

As the National Volunteer Engagement Manager, you will work to engage volunteers across Canada and be responsible for supporting the growth of our national volunteer program, with a focus on scaling corporate & community partnerships across the country. The incumbent will work closely with our field operations staff, corporate partners, and community groups to ensure that all volunteer engagement activity is well-executed and meets the high-quality standards for Second Harvest’s volunteer experience.

Your Impact:  

Group Volunteer Engagement (50%):

• Collaborate with our Development Team and corporate stakeholders to co-create meaningful and measurable volunteer experiences.
• Oversee the planning and execution of volunteer logistics for any national Second Harvest initiatives, including but not limited to, community events, food collections, snack packing, Feeding Our Future, gleaning program, etc.
• Work with a network of suppliers and vendors to coordinate the ordering and delivery of event supplies for snack packing.
• Support Second Harvest regional teams with in-person delivery of corporate and community engagement events.
• Provide support with the planning and day-of logistics for any national volunteer appreciation events and National Volunteer Week activities.

Volunteer Coordination (40%):

• Recruit, screen, train, and supervise national volunteers as Second Harvest’s volunteer program expands nationally.
• Maintain an active and engaged roster of community-based volunteers in key markets to support the business goals of each department at Second Harvest.
• Act as liaison between Field Operations staff and volunteers, ensuring that proper volunteer management protocols are being followed
• Provide volunteers with feedback, monitor volunteer satisfaction, and resolve concerns in a timely manner.
• Participate in cross department meetings as required to remain apprised of volunteer requirements.
• Ensure that all volunteers are appreciated and stewarded to maintain a large and dedicated volunteer base.
• Support strategic planning by assessing and evaluating the national Volunteer Program in an ongoing capacity.

Administrative (10%):

• Regularly contribute to monthly/quarterly reports and support the creation of annual reports that include volunteer hours, number of volunteers, and program outcomes.
• Oversee data entry of national volunteers and placements into Raiser’s Edge.
• Perform other related duties as required or assigned to support the overall goals of the organization.

Who You Are:

• Partnership-Minded: you are a people person who can leverage existing relationships to build program success.
• Detail-Oriented: you are proud of your work and know that cutting corners isn’t an option.
• Energized: you are always ready to take on new things and have fun doing it.
• Flexible: constant change motivates you to adapt and grow.
• Technical: you have a high level of proficiency with Microsoft Office Suite of products; you also have experience working with Raiser’s Edge.
• Bilingual: Fluency in English and French is an asset.
• A minimum of three to five (3-5) years experience in the not-for-profit sector, with working knowledge of volunteer programs, community engagement, program management, CSR/employee engagement programs, or event management is ideal.
• Post-secondary education in volunteer management, human resources, social work, or similar field is preferred.

A Robust Compensation Package:

• A competitive salary paired with a robust benefits package.
• Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
• Employer match contributions (3%) to a Defined Benefit Pension Plan.
• Access to parental leave top-up.
• 4 weeks of annual vacation & 1 additional day per year of service (max 30).
• 10 paid sick days & 3 personal days.
• Summer Half-Days to further extend long weekends & Winter holiday closure.
• Access to an Employee and Family Assistance Program.
• Professional growth in a role that makes a real difference.
• Flexible work hours and a commitment to work-life balance.

Apply For This Role:

Ready to lead at the forefront of food security and sustainability? Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. Apply today and be the change you want to see in the world.

Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.

Commitment to Equity, Diversity, and Inclusion:

Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.

Accessibility & Accommodations:

If you require any accommodations at any stage, please contact us via humanresources@secondharvest.ca and we will work with you to meet your needs.