GenScript is a global leader in life sciences research tools and services, providing innovative solutions in gene synthesis, protein expression, antibody development, and cutting-edge mRNA/LNP technologies. Our mRNA & LNP Services team delivers end-to-end solutions for vaccine and therapeutic development — from sequence design and IVT mRNA synthesis to LNP formulation, analytics, and QC release testing.

We are seeking a detail-oriented and technically skilled QC Technician to join our rapidly growing mRNA & LNP Service Team. In this role, you will perform analytical testing and quality control assays to ensure the integrity, purity, potency, and consistency of mRNA products and lipid nanoparticle formulations. You will work closely with R&D, Manufacturing team, QA and Project management teams  to support client projects and internal process improvements .

Responsibilities:

• Responsible for supporting communication with production manager and team, contributing to a working environment that encourages employee involvement and collaboration.
• Conduct analytical assays including but not limited to:
• RNA concentration and purity (UV spectrophotometry, fluorometry)
• RNA integrity (Agilent Bioanalyzer, gel electrophoresis)
• dsRNA contamination (ELISA, immunoblot, HPLC)
• LNP particle size and polydispersity (DLS, others)
• Encapsulation efficiency (ribogreen assay, dye exclusion)
• Endotoxin testing
• pH, osmolality, sterility (as applicable)
• Reports out-of-specification results and deviations to the manager. Assists with investigations, root cause analysis, and reports for out-of-specification results and deviations.
• Responsible for timely completion of QC report after production job is finished. Accountable for the QC report compliance with good documentation practices.
• Support process improvement initiatives within scope of responsibility.
• Monitors supply inventory and identifies any products required.
• Maintains work area, equipment, department and all storage areas in a clean, neat and orderly manner.
• Perform other duties as needed.

Requirements:

• Bachelor's degree in molecular biology, chemistry, biochemistry, pharmaceutical science or related field, master’s is preferred.
• Experience with HPLC, LC-MS, ELISA, cell culture, and flow cytometry is preferred.
• Ability to communicate efficiently verbally and in writing.
• Ability to perform in a fast-paced environment with high product throughput.
• Ability to follow detailed instructions, maintain accurate records and notes, and carry out assignments in a thorough, conscientious fashion while adhering to safe laboratory practices.

A sense of humility and an eagerness to continue to learn and contribute to a supportive team.

Benefit:

• Medical Insurance/ Vision Insurance/ Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Short Term Disability Insurance
• New Child Leave
• Paid Time Off
• Paid Company Holidays per year
• Paid Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave
• Float day
• Personal days

Perks: 

• Free colleague meals during shift
• Onsite massages Charis
• Onsite gyms

Compensation:
Salary range: $55,000 – $65,000 total compensation, including bonus, depending on experience and qualifications.

Position Overview

Immunome is seeking an onsite Senior IT Systems and Support Technician to serve as an experienced technical lead and key contributor to enterprise systems administration, infrastructure operations, IT service management, and cybersecurity within a regulated biotech environment. 

This role blends advanced Tier 3 support with hands-on systems administration across Microsoft 365, identity and endpoint management, enterprise applications, and laboratory systems. The ideal candidate has strong experience in ITIL-based environments and hands-on expertise with ServiceNow IT Service Management (ITSM). 

This person will help ensure the reliability, security, scalability, and regulatory compliance of corporate and GxP-regulated IT systems supporting teams across the organization. 

Responsibilities

Advanced Technical Support 

• Serve as Tier 3 escalation for complex technical issues across endpoints, infrastructure, applications, and cloud environments. 
• Mentor and provide guidance to Tier 1 and Tier 2 support technicians.  
• Serve as a senior power user and operational subject matter expert for ServiceNow. 
• Ensure complete and high-quality documentation of incidents, changes, and resolutions within ServiceNow. 
• Support continuous improvement of ITSM processes aligned with ITIL best practices. 
• Develop SOPs, knowledge base articles, and technical documentation. 
• Coordinate support activities with IT Managed Service Providers (MSPs), vendors, and internal partners. 
• Participate in on-call rotation and after-hours support as required. 

Systems Administration and Enterprise Application Support

• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Cloud PC, Entra ID). 
• Serve as system administrator for business-critical enterprise applications (ERP, CRM, HRIS, EDMS).
• Provide IT support for research and development laboratory systems 
• Oversee endpoint management platforms (Intune, JAMF, NinjaOne).
• Manage Windows and macOS workstations, mobile devices (iOS and Android), and client software applications. 
• Follow formal change management processes for regulated systems. 
• Contribute to infrastructure planning and lifecycle management initiatives.

Cybersecurity and Compliance Support 

• Serve as secondary administrator for selected cybersecurity systems. 
• Assist with security incident response and risk remediation efforts in collaboration with internal leadership and external SOC/MSP partners. 
• Support Endpoint Detection and Response (EDR), patch management, and device compliance programs. 
• Help manage identity and access controls (MFA, SSO, RBAC, conditional access). 
• Maintain GxP-regulated systems in compliance with FDA 21 CFR Part 11 and data integrity requirements. 
• Partner with Finance, Legal, and Quality during regulatory audits and inspections.

Qualifications

• A minimum of 5+ years of progressive IT support and systems administration experience. 
• A minimum of 2+ years in a Tier 3 or senior technical role. 
• Experience in life science regulated industries (biotech, pharma, medical device) strongly preferred.

Preferred Certifications

• Microsoft (M365, Azure, Intune, Windows Server) 
• ITILv4 Foundation 
• ServiceNow Certified System Administrator (CSA) 
• CompTIA A+, Network+, Security+ 
• Security-related certifications (CySA+, CISSP, or equivalent) a plus 

Knowledge and Skills

• Strong hands-on experience with ServiceNow ITSM. 
• Experience supporting on-premise and cloud computing environments. 
• Strong troubleshooting, documentation, and communication skills. 

Friendship Hospital for Animals is proud to be a leading institution in veterinary care and education, dedicated to training the next generation of veterinary technicians. As one of the most trusted and respected specialty hospitals in the Washington, D.C. area, Friendship offers an exceptional learning environment where students gain invaluable hands-on experience alongside highly skilled veterinarians and licensed veterinary technicians.

Our comprehensive, immersive training program provides students with direct exposure to a wide range of medical services, including Emergency & Critical Care, Internal Medicine, Primary Care, and Specialty Surgery & Anesthesia. Students are actively involved in patient care, treatment planning, and diagnostic procedures, ensuring they build the clinical confidence and technical skills needed for a successful veterinary career.

For over 89 years, Friendship Hospital for Animals has proudly served the Washington, D.C. community, delivering compassionate care and advanced veterinary services. Our facility is equipped with state-of-the-art diagnostic and treatment technology, including advanced imaging modalities such as ultrasound, CT scan, and MRI, as well as a fully equipped in-house laboratory for rapid diagnostics and patient monitoring.

Whether students are just beginning their journey into veterinary medicine or advancing their clinical skills, Friendship provides a supportive, high-paced environment where learning and professional development thrive. We are deeply committed to shaping compassionate, competent, and confident veterinary professionals who are ready to meet the demands of modern animal healthcare. To apply for a veterinary technician externship, apply here and we will be in touch shortly. 

If you have any questions, feel free to email us at externship@friendshiphospital.com