About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Sales Operations Analyst

Overview

Are you ready to join a high-performance, fast-moving, and collaborative GTM Operations team where your analytical skills will be the engine of our success? We are seeking a highly motivated Sales Operations Analyst to drive efficiency and provide critical insights in a fast-paced environment. This role requires high cross-functional collaboration & communication, strong analytical skills, and a relentless focus on optimizing our sales processes and performance. 

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

What You'll Do: 

Your primary mission will be to transform complex data into actionable strategies that empower our Sales leadership and improve team performance. Key responsibilities include:

Data Analysis & Strategy

• Identify business challenges and opportunities, using data analysis to provide strategic and tactical recommendations.
• Evolve problem-solving frameworks, develop and test hypotheses, and lead the implementation of new solutions, including developing a monitoring plan.

Reporting & Performance

• Own the process of reporting and analyzing sales pipeline, bookings, headcount, and productivity to identify trends and opportunities for growth.
• Conduct monthly and quarterly analysis to track sales quota achievement.
• Drive the health of the business through performance monitoring, analysis, process improvements, and key insights.

Planning & Process Improvement

• Provide critical analytical and administrative support for the annual planning process, specifically supporting the design and implementation of sales territory strategy.
• Manage ongoing escalations and act as a key cross-functional point of contact, ensuring smooth operations.
• Support various strategic sales operations projects.

Qualifications:

• Bachelor’s degree in math, physics, data science, or other STEM related field. 
• 2-5 years of analytical experience with a proven track record of transforming Sales or Financial Data into actionable strategies.
• Must be highly proficient in Google Sheets / Microsoft Excel, and other data systems like Salesforce.
• Passion for analytics and experience in a Sales Operations or FP&A Analytics role.
• Strong process development and writing experience.
• Experience with reporting platform such as Tableau or Looker is preferred
• Demonstrated ability to be highly motivated, a quick thinker and learner, and capable of working independently as well as part of a team.
• Highly organized, detail-oriented, and methodical approach to problem-solving.
• Willingness to jump in and assist in a variety of projects in a high-energy setting.
• Experience utilizing AI in data clean up, analysis and presentation of information as applicable.

We are looking for a detail-oriented and strategic Product Analyst to support data-driven product development and decision-making. You will work closely with Product Managers, Designers, Engineers, and Business Stakeholders to uncover insights, monitor product performance, and guide strategy with clear, actionable analysis across TEGNA’s entire digital ecosystem.

Who you are

The Product Analyst is the nexus between consumer centered business strategy and enabling Digital Products at scale. You love diving into data, uncovering trends, and identifying patterns that others might miss. You are curious and impact-driven – asking thoughtful questions and are passionate about using data to drive real-world results. You thrive in cross-functional environments and are comfortable working with product managers, content leaders, engineers, designers, and marketers. You are a strong communicator who can translate complex data findings into stories that stakeholders understand and act on. You take pride in your work and sweat the small stuff—because you know the details matter. And moreover, you are committed to and inspired by our mission to serve local communities everywhere. 

Key Responsibilities:

• Product Analytics: Track, measure, and analyze user behavior across digital products to understand performance, identify trends, and surface insights.
• Data Storytelling & Visualization: Translate complex data into clear and compelling narratives through dashboards, reports, and presentations that inform product direction.
• Experimentation & A/B Testing: Design, execute, and analyze A/B and multivariate tests to validate new features, design changes, and growth experiments.
• Stakeholder Collaboration: Work with cross-functional teams to define KPIs, prioritize analytical needs, and drive alignment on metrics and measurement strategies.
• User Insights & Research Support: Combine qualitative user research with quantitative analysis to provide a full picture of the user journey and experience.
• Data Infrastructure & Tools: Collaborate with data engineering teams to improve event tracking, data pipelines, and tooling to ensure data accuracy and accessibility.

Requirements:

• 3–5 years of experience in product analytics, business intelligence, data science, or a related role.
• Strong experience in web analytics and dashboarding is required.
• Proficiency in SQL is essential, along with a working knowledge of visualization and analytics tools such as Tableau, Looker, Amplitude, Mixpanel, or Google Analytics.
• Strong analytical skills with experience in A/B testing, cohort analysis, funnel analysis, retention, and product performance tracking.
• Ability to communicate findings clearly to both technical and non-technical audiences.
• Familiarity with product development processes and agile environments.
• Bachelor’s degree in a quantitative field such as Statistics, Economics, Computer Science, or related discipline desired.

Preferred Qualifications:

• Experience working in agile, fast-paced product environments.
• Experience with scripting languages (e.g., Python or R) for advanced analysis.
• Familiarity with product management tools (e.g., Jira, Confluence).
• Background in consumer-driven domains.

Why Join Us?

• Be a critical voice in shaping product strategy through data.
• Work in a fast-paced, collaborative, and user-focused environment.
• Enjoy opportunities for growth, innovation, and real-world impact.
• Competitive salary, benefits, and opportunities for growth. #LI-MS1

FP&A Analyst – Forecasting & Consolidation

Location: United States

Work Environment: Hybrid or Remote

Role Summary:

We’re looking for a highly analytical and detail-oriented FP&A Analyst to join Exiger’s Finance team and play a critical role in the health of our financial engine. Reporting to the VP of FP&A, you’ll own our rolling forecast process, consolidate budgets across departments, and deliver scenario modeling that helps guide key business decisions.

This role is perfect for someone who thrives at the intersection of planning, data, and strategy—connecting accounting actuals, business intelligence, and forward-looking performance metrics in a fast-paced, PE-backed SaaS environment.

What You'll Do:

• Maintain and update the company’s master financial model, including the P&L, balance sheet, and cash flow statements.

• Own the monthly rolling forecast process—collecting inputs from department leads and FP&A partners.

• Analyze variances between budgeted and actual performance, surfacing actionable insights and recommendations.

• Collaborate with Accounting to ensure accuracy and consistency in actuals feeding into forecasting.

• Run scenario and sensitivity analyses to evaluate the impact of revenue, margin, and expense levers.

• Support the annual operating plan and long-range financial planning processes.

• Ensure forecasts align with key SaaS KPIs and the expectations of our private equity sponsors.

What You Need:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field; MBA or advanced certification a plus.

• 2–4 years of experience in FP&A, financial modeling, or corporate finance (SaaS or high-growth tech preferred).

• Deep understanding of forecasting techniques, financial statements, and budget consolidation.

• Advanced Excel or Google Sheets skills (e.g., macros, pivot tables, multi-scenario modeling).

• Experience using FP&A planning tools such as Anaplan, Adaptive Insights, or similar platforms.

• Comfortable with BI tools (e.g., Tableau, Looker, or Power BI) and data warehouses (Snowflake preferred).

• Highly organized and deadline-driven, with the ability to manage multiple priorities in a dynamic environment.

• Excellent communication skills—able to clearly translate numbers into narrative for business partners.

• Must be authorized to work in the United States without the need for current or future visa sponsorship.

Why You'll Love Working at Exiger:

• High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence.

• Discretionary Time Off with no maximum limits

• Industry-leading health, vision, and dental benefits

• Competitive compensation package with bonus potential

• 16 weeks of fully paid parental leave

• Hybrid flexibility (in-office and remote work)

• Dedicated wellness programs and stipends

• Career development support and reimbursement for certifications

#LI-hybrid