Legend Biotech is seeking a Sr. Medical Science Liaison as part of the Medical Affairs team based Remotely in the Mid Atlantic Territory.

Role Overview

The Senior Medical Science Liaison (MSL) is a field‑based scientific expert within U.S. Medical Affairs, responsible for fostering credible, compliant, and non‑promotional scientific exchange with healthcare professionals (HCPs), investigators, and other external stakeholders in hematology/oncology.

This role serves as a key scientific partner across academic and community settings, supporting Legend Biotech’s marketed and pipeline assets through evidence‑based dialogue, clinical trial support, medical education, and generation of actionable medical insights. The Senior MSL operates with a high degree of autonomy, contributes to territory and national medical strategy execution, and may mentor or support the development of junior MSL colleagues.

Key Responsibilities

Scientific Engagement & External Partnerships

• Develop and maintain long‑term, peer‑to‑peer scientific relationships with key opinion leaders (KOLs), investigators, and other relevant healthcare stakeholders within the assigned territory.
• Deliver fair‑balanced, scientifically rigorous medical information in response to unsolicited requests, consistent with PhRMA Code, FDA regulations, and company SOPs.
• Serve as a trusted scientific resource on disease state, mechanism of action, clinical data, and emerging evidence related to Legend Biotech and relevant competitive landscapes.

Clinical Research & Development Support

• Act as the primary field‑based medical contact for investigators and research staff involved in company‑sponsored and investigator‑initiated studies.
• Support clinical trial feasibility, site identification, site initiation, and enrollment discussions in collaboration with Clinical Development and Clinical Operations.
• Provide education and support related to protocol concepts, safety reporting, and adverse event (AE) management, as appropriate and compliant.

Medical Strategy Execution & Insights

• Execute Medical Affairs strategies and tactics at the territory level in alignment with national medical plans.
• Collect, synthesize, and communicate high‑quality medical insights related to clinical practice, unmet needs, treatment paradigms, and competitive intelligence.
• Translate field insights into actionable recommendations for internal stakeholders to inform medical, clinical, and research strategies.

Scientific Exchange & Medical Education

• Support and participate in scientific congresses, symposia, advisory boards, and investigator meetings.
• Interpret scientific data presented at meetings and communicate key findings, trends, and implications to cross‑functional partners.
• Contribute to the development and continuous improvement of medical resources, training materials, and scientific content.

Cross‑Functional Collaboration & Leadership

• Collaborate effectively with internal partners including Medical Affairs, Clinical Development, Commercial (as appropriate), Regulatory, and strategic alliance teams while maintaining appropriate medical independence.
• Collaborate with alliance partners on field-based strategies and tactics
• Mentor and provide informal leadership support to newly hired or less experienced MSLs, as needed.
• Demonstrate strong judgment, adaptability, and professionalism in complex and evolving environments.

Compliance & Operational Excellence

• Adhere to all company policies, SOPs, and external regulations, including PhRMA Code, FDA guidance, and internal compliance standards.
• Maintain accurate and timely documentation of field activities, insights, and metrics using approved systems and tools.
• Manage territory operations effectively, including planning, prioritization, and travel logistics.

Requirements

• Advanced terminal degree (PharmD, PhD, MD, DO) or other advanced clinical degree (e.g., NP, PA) with relevant clinical experience.
• Minimum of 3-5 years of Medical Science Liaison experience in a therapeutic area aligned with hematology/oncology, immunology or CAR-T therapy; or 3-5 years of hematology/oncology clinical experience.
• Strong foundational knowledge of clinical research, trial design, and drug development processes.
• Demonstrated ability to engage in high‑level scientific exchange with expert clinicians and researchers.
• Excellent verbal, written, and presentation skills, with the ability to communicate complex scientific concepts clearly.
• Proven ability to work independently while collaborating effectively in a matrix organization.
• Valid U.S. driver’s license and ability to travel extensively, including overnight and occasional weekend travel.
• Residence within the assigned territory or within reasonable commuting distance.
• Core Competencies:
  • Scientific and Clinical Acumen
  • Strategic Thinking and Problem Solving
  • Insight Generation and Communication
  • Stakeholder Relationship Management
  • Emotional Intelligence and Professional Presence
  • Adaptability and Change Management
  • Compliance Mindset and Ethical Judgment
  • Digital and Technical Proficiency

#Li-JK1

#Li-Remote

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Senior Advocacy and Recruitment Specialist

FSLA Status: Exempt or Non-Exempt

JOB SUMMARY:

The Senior Advocacy and Recruitment Specialist position is a key position within Snow Companies as the position operates at the core of the Snow Companies business model. This position is ultimately responsible for the identification and screening of new Patient Ambassadors™ and establishing and maintaining relationships with clinical trial sites and physician offices. The role requires comfort level in strategic planning and establishing oneself as a subject matter expert, providing project guidance to the company as a whole. The key transferrable skills for these positions are compassion, communication, organization, and resourcefulness.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty of a Recruitment and Advocacy Specialist satisfactorily over a sustained period of time or enter with a pre-existing level of business experience. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to, those listed.

Relationship Building and Patient Screening:

Recruiting new patients for candidacy in our Patient Ambassador™ programs is crucial to the existence of the company. Senior Advocacy and Recruitment Specialists will have cultivated relationships with the staff of physician offices, clinics, support groups, and other patient-focused organizations through a variety of methods and techniques as deemed appropriate and effective by the Specialist. They use relationships to enhance multiple recruits and use this knowledge to further business objectives. Senior Recruitment and Advocacy Specialists must have the ability to be flexible and continually design new recruitment techniques to find eligible Patient Ambassadors™. They must manage time effectively to meet the competing needs of all brand teams, coordinate schedules with the rest of the team to ensure coverage for our incoming educational hotlines and be able to manage tight deadlines. A Senior Advocacy and Recruitment Specialist is expected to assist junior team members in overall workflow strategy and provide insight to best practices. Senior Advocacy and Recruitment Specialists must exercise impeccable independent judgment and discretion in determining the best recruitment channels to use, eligibility of potential candidates, and the necessary information and background data to be gathered, all while properly handling sensitive, private health care information. Recruiting specialists own the flow of their day and must be able to formulate, affect, interpret, and implement management policies and operating practices. The recruiting team serves as subject matter experts on recruiting techniques and strategy and provides insight and direction to the company on best practices and strategic planning. Individuals should anticipate the needs of the client and be prepared in advance for questions. Team members are required to have a good understanding of patient privacy laws (HIPAA) and adverse event (AE) reporting as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management and organization are crucial to successfully fulfill this role. Collaboration with account team members to keep them informed of recruitment status is essential. Senior team members collaborate to hire and train new team members. Strong teamwork mentality is needed for this position.

Organization:

Members of the Recruitment and Advocacy Team may be asked to simultaneously manage and drive the recruitment for multiple programs, develop relationships with clinical trial sites and physician offices, screen potential Ambassadors, and answer incoming educational hotline calls. Senior team members must do project management and campaign management, ensuring that work is moving at a satisfactory pace, identifying and eliminating hurdles, and meeting timelines.  Therefore, it is important that these employees have demonstrable organizational skills and can give clear examples of their ability to multitask in a high-pressure environment. Additionally, recruiting for live programs requires the ability to keep information and materials organized as well as the ability to lead a team to meet recruiting goals. The importance of privacy means that recordkeeping and file management are crucial.

Resourcefulness:

Recruitment and Advocacy management inherently requires a person to “think on his or her feet.” A demonstrated ability to anticipate hurdles and overcome them quickly and effectively is paramount. 

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must be able to read and comprehend general documents relating to the pharmaceutical/bio-technology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations. Candidates will have demonstrated ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university, or three to five years of related experience, or equivalent combination of education and experience preferred. MPH, RN, or LPN preferred.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $55,000 - $60,000

This is a fully remote position.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.

Creative Writer

FLSA Status: Exempt

JOB SUMMARY:

The Creative Writer is responsible for breathing life into the stories and media created by Snow Companies. Writers are required to have strong storytelling skills to help our Patient Ambassadors^® share remarkable stories of hope and empowerment in a way that conveys both the Ambassador’s personal experiences and the client’s key objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

The Creative Writer must be able to perform the following essential duties and functions

• Prepare and present patient stories, advertising/marketing copy, video/audio scripts, and blog posts, as well as standard business reports and correspondence
• Create short form copy for digital projects such as web, display ads, email, and other online user experiences
• Understand brand strategy, marketing goals, and U.S. Food and Drug Administration (FDA) legal and regulatory requirements, and must weave that information seamlessly into the Ambassador’s story
• Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines
• Demonstrate the ability to shift quickly and easily between writing styles and mediums such as print and digital
• Demonstrate ability to read copy written by brand AORs and to mimic their tone and voice
• Strong communication skills are important when engaging in discussions with Patient Ambassadors, fellow writers, and other team members throughout Snow Companies
• Appropriately engage with clients in formal and informal settings
• Meet deadlines and deliver high-quality pieces that reflect professionalism and strengthen our company’s reputation
• The primary job functions and responsibilities include, but are not limited to, those listed

Weekend and Night Work:

Although your day-to-day work should primarily take place during regular office hours (8:30 a.m.–6:00 p.m., Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. The candidate selected for the Creative Writer position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.

Collaboration/Teamwork:

The size and nature of Snow Companies will require work in collaboration with people in other departments. Employees must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Employees need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

• Superior writing, brainstorming, and proofreading skills
• Demonstrate ability to effectively and professionally communicate with managers, clients, Patient Ambassadors, and the general public
• Working with patients requires discretion and empathy as patients are living with chronic conditions
• A mastery of the English language and a strong eye for detail
• Fluency in a foreign language is a plus

Travel: 

• Travel is a fundamental part of the Writer position. Once per month, on average, a writer will travel to support the team and/or complete job tasks
• Employees must be able to accommodate the specific travel requirements of their role

Patient Privacy:

The core of our business is working with patients. Employees will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that employees take training courses that include, but are not limited to:

• Snow Companies Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Mathematical Skills:

Ability to comprehend and utilize basic mathematics as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capable of applying industry benchmarks to create standardized practices

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Certificates, Licenses, and Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

Senior Advocacy and Recruitment Specialist

FSLA Status: Exempt or Non-Exempt

JOB SUMMARY:

The Senior Advocacy and Recruitment Specialist position is a key position within Snow Companies as the position operates at the core of the Snow Companies business model. This position is ultimately responsible for the identification and screening of new Patient Ambassadors™ and establishing and maintaining relationships with clinical trial sites and physician offices. The role requires comfort level in strategic planning and establishing oneself as a subject matter expert, providing project guidance to the company as a whole. The key transferrable skills for these positions are compassion, communication, organization, and resourcefulness.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty of a Recruitment and Advocacy Specialist satisfactorily over a sustained period of time or enter with a pre-existing level of business experience. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to, those listed.

Relationship Building and Patient Screening:

Recruiting new patients for candidacy in our Patient Ambassador™ programs is crucial to the existence of the company. Senior Advocacy and Recruitment Specialists will have cultivated relationships with the staff of physician offices, clinics, support groups, and other patient-focused organizations through a variety of methods and techniques as deemed appropriate and effective by the Specialist. They use relationships to enhance multiple recruits and use this knowledge to further business objectives. Senior Recruitment and Advocacy Specialists must have the ability to be flexible and continually design new recruitment techniques to find eligible Patient Ambassadors™. They must manage time effectively to meet the competing needs of all brand teams, coordinate schedules with the rest of the team to ensure coverage for our incoming educational hotlines and be able to manage tight deadlines. A Senior Advocacy and Recruitment Specialist is expected to assist junior team members in overall workflow strategy and provide insight to best practices. Senior Advocacy and Recruitment Specialists must exercise impeccable independent judgment and discretion in determining the best recruitment channels to use, eligibility of potential candidates, and the necessary information and background data to be gathered, all while properly handling sensitive, private health care information. Recruiting specialists own the flow of their day and must be able to formulate, affect, interpret, and implement management policies and operating practices. The recruiting team serves as subject matter experts on recruiting techniques and strategy and provides insight and direction to the company on best practices and strategic planning. Individuals should anticipate the needs of the client and be prepared in advance for questions. Team members are required to have a good understanding of patient privacy laws (HIPAA) and adverse event (AE) reporting as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management and organization are crucial to successfully fulfill this role. Collaboration with account team members to keep them informed of recruitment status is essential. Senior team members collaborate to hire and train new team members. Strong teamwork mentality is needed for this position.

Organization:

Members of the Recruitment and Advocacy Team may be asked to simultaneously manage and drive the recruitment for multiple programs, develop relationships with clinical trial sites and physician offices, screen potential Ambassadors, and answer incoming educational hotline calls. Senior team members must do project management and campaign management, ensuring that work is moving at a satisfactory pace, identifying and eliminating hurdles, and meeting timelines.  Therefore, it is important that these employees have demonstrable organizational skills and can give clear examples of their ability to multitask in a high-pressure environment. Additionally, recruiting for live programs requires the ability to keep information and materials organized as well as the ability to lead a team to meet recruiting goals. The importance of privacy means that recordkeeping and file management are crucial.

Resourcefulness:

Recruitment and Advocacy management inherently requires a person to “think on his or her feet.” A demonstrated ability to anticipate hurdles and overcome them quickly and effectively is paramount. 

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must be able to read and comprehend general documents relating to the pharmaceutical/bio-technology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations. Candidates will have demonstrated ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university, or three to five years of related experience, or equivalent combination of education and experience preferred. MPH, RN, or LPN preferred.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $55,000 - $60,000

This is a fully remote position.

POSITION OVERVIEW

Science 37 accelerates clinical research by expanding patient access to trials, leading to faster approvals and better health outcomes for all. Our solutions empower life sciences companies to reach diverse populations beyond traditional means of conducting clinical research

The Medical Director is a leader of the Science37 clinical team. Working within the department of Medical Affairs, this individual is responsible for a broad range of activities across several core functions. We are seeking an energetic physician to help drive innovation in the clinical research ecosystem​​.  This is a full-time, remote position and the individual chosen to fulfill this role can work from home. 

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Science 37 studies

• Function as the Principal Investigator for clinical trials when Science 37 is executing studies as either a Direct to Patient Site or fully decentralized trial
• Function as a Sub-Investigator for clinical trials for therapeutic areas/ indications that align with clinical expertise/ experience when Science 37 is executing studies.
• Coordination with Site Operations Manager to identify, onboard and train investigators for Science 37 studies
• Educate and train Science 37 study team about target patient population and treatment paradigms for given indication for Science 37 studies

Support for Science 37 Commercial Team

• Collaboration with Business Development counterpart to review study opportunity synopses/protocols to assess fit/feasibility for decentralized trial model 
• Support Business Development counterpart during sponsor/client meetings and teleconferences
• Support Science 37 study opportunities as a subject matter expert in the development of study opportunity proposals

Regulatory Engagement

• Collaborate with Science 37 Regulatory Affairs team to engage the FDA and other global regulatory bodies regarding the decentralized trial model, and its acceptance for global studies
• Work with sponsors/collaborators to identify clinical endpoints that are fit for decentralized clinical trial conduct
• Collaborate with sponsors and regulatory bodies to migrate endpoints from clinic-based conduct and validate their use for in-home conduct 

Thought Leadership

• Serve as Science 37 representative for decentralized clinical trial and therapeutic area-specific expertise at industry/clinical conferences and webinars
• Publish peer-reviewed articles and white papers related to therapeutic area-specific expertise and the decentralized clinical trial model

QUALIFICATIONS & SKILLS

Qualifications 

1. Advanced degree in Medicine (MD or equivalent)
2. Board-certification in Med/Peds or Pediatrics
3. 7+ years of demonstrating clinical & research excellence within academia and/or pharma
4. Experience as a Principal Investigator with a focus on pharmaceutical-sponsored studies

Skills/Competencies

1. Expertise in project management - Demonstrates ability to successfully lead/manage research personnel. Proactive problem-solving abilities and follow through.
2. Knowledge of field organizational strategies - The ability to adapt to a rapidly changing work environment. Successful decentralized team management and situational responsive decision-making.
3. Extensive knowledge of clinical research - Understands the drug development process. Knowledgeable about the critical elements for success in clinical trials; participation in and contribution to these activities. Ability to create and review protocols, programs, and assess the feasibility/pathway to success of a project.
4. Strong communication and presentation skills - Demonstrates strong written and verbal communication skills. Ability to establish and maintain positive sponsor, project team members and internal Science37 relationships. Ability to conduct effective presentations.
5. Computer skills - Working knowledge of MS Office suite and Google applications. Able to generate business correspondence, create forms and generate reports as required. 
6. Practices professionalism and integrity in all actions – Demonstrates ability to foster concepts of teamwork, cooperation, responsibility, and flexibility to get the work done.
7. Other – Ability to communicate in English (both verbal and written).
8. Preferred knowledge of Spanish

REPORTING

• Position Reports to the Chief Medical Officer

Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.

Submit your resume to apply!