Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced KYC/B Lead to join our 1LoD team. The KYC/B Lead will be responsible for the implementation of a comprehensive business and personal customer onboarding procedures and supporting in ensuring the institution's compliance with AML regulations and FIN-FSA guidelines on customer due diligence. This role requires a deep understanding of regulatory standards, together with knowledge around market best practices for CDD in a fintech and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Head of Financial Crime Prevention.

What you'll be doing

• Managing activities related to customer due diligence for business and personal customers, including: onboarding, ongoing and enhanced due diligence, customer risk scoring, and management of vendors, who are providing necessary technical capabilities for CDD.
• Serve as the subject matter expert for KYC and KYB, leading relevant policy implementations and control designs, monitoring industry best practices developments across EU/EEA and supporting relevant tooling enhancement developments and  implementations.
• Providing functional guidance to relevant operational teams, including training, clear instructions, and oversight; fostering a strong compliance culture and driving continuous improvements through daily support and awareness programs.
• Maintaining full oversight of the customer risk landscape and CDD lifecycles, ensuring all customers are onboarded in a compliant manner and stay compliant throughout their lifecycle. 
• Supporting in the preparations of regular reports to Senior Management on the status of CDD activities, their risks, compliance, and performance metrics.
• Acting as the primary escalation point and bridge between WLS and its customer onboarding operational teams, fostering strong internal cooperation and managing operational teams responses during incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 6+ years in Financial Crime Prevention within financial services, ideally in a Payment or E-Money Institution or marketplace/payment platform, with proven expertise in framework design, control ownership and regulatory engagement.
• Strong understanding of AML/CFT regulations, EU/EEA regulatory frameworks (e.g., Payment Services Directive 2 and the E-Money Directive) and best practices for customer due diligence.
• Experience developing technical capabilities and procedures for customer onboarding, overall customer due diligence and enhanced due diligence. 
• Strong analytical, organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment while keeping the relevant stakeholders aligned.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Poland Pay Range:

 19274 PLN - 24092 PLN 

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for Full-time (40 h/week) Support Associates to join our Support team in Vilnius!

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday  08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.
• Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
• Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources.
• Team budgets per year - to spend on dinners and activities with your colleagues.
• Coffee and snacks at the office.

Probation period - 3 months. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for part-time (min 20h/week) Support Associates to join our Support team in Vilnius!

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset.
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment.
• You can work in shifts in the mornings, evenings, weekends, and holidays - our support is open seven days a week from 8 AM to 10 PM at our office in A. Goštauto g. 12A, LT-01108, Vilnius
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.
• Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
• Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources.
• Team budgets per year - to spend on dinners and activities with your colleagues.
• Coffee and snacks at the office.

The base salary during the probation period is EUR 779. After the probation period, the salary will increase to EUR 925. Probation period - 3 months. 

Office location: A. Goštauto g. 12A, LT-01108, Vilnius

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!