Enterprise Customer Solutions Manager

Company Introduction

Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our customers unprecedented visibility and insights into the impact their organization has on the environment. Leveraging the latest breakthroughs in data science and software, our technology will empower teams and leaders to mobilize their organizations to continuously improve their greenhouse gas emissions metrics.

About The Role (What you will get to do)

Our Customer Solutions team is looking for a proven Enterprise Customer Solutions Manager to guide our enterprise customers through an environmental sustainability digital transformation. The objective will be to drive business and technical value for customers in varying maturity stages of their environmental sustainability journey. You will understand the Persefoni product in great depth to foster customer engagement and user adoption. The goal will be to quickly onboard new customers and ensure they get the most from the Persefoni product and support.

In Customer Solutions, you will be proactive in defining the strategic direction and operational strategies for your accounts. You will act on the customer’s behalf to ensure they achieve their carbon and sustainability goals, and you will champion their product needs as the voice of the customer. There will be opportunities to identify areas for continuous improvement, contribute to process definition and most importantly develop the talent within our department.

If you are a customer champion, passionate about solving problems, advising customers, and making the world more sustainable, you will bring tremendous value to our customers and team!

Responsibilities (What we expect)

• Cultivate the successful accelerated adoption and onboarding of the Persefoni platform at key organizations to help customers realize the business value of our partnership and offerings.
• Own the customer journey as the main point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey.
• Provide coaching and education to improve adoption of the Persefoni product. 
• Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies.
• Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs.
• Partner with Sales, Solution Architecture, Marketing, and Executives to help ensure expansion opportunities are identified and closed successfully.
• Support subscription renewal plan by ensuring on-time invoicing and onboarding all customers to project managing potential development or functional improvements.

Qualifications (What you bring to the role)

• 3+ years CSM or Account Management experience and preferably within the SaaS industry.
• Experience working closely with C-level / SVP-level executives.
• Experience with executive business reviews.
• Experience in ESG performance, sustainability management, or environmental consulting is a plus.
• Experience in technical training and adoption.
• Engaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professional.
• Comfortable in a fast-paced, global team. 

How You'll Know You’re on the Right Track

• You will be able to articulate how Persefoni incorporates carbon accounting standards and sustainability reporting frameworks within our platform in your first 3 months.
• You will demonstrate proficiency in the Persefoni platform and deliver an amazing customer onboarding experience in the first 3 months.
• You will be capable of using Persefoni systems and processes (including SFDC, ChurnZero, Zendesk, etc.) to appropriately track and report on relevant customer activities and information within your first 3 months.
• You will ensure customer health is high for renewal purposes and mitigate any risk on the account that could result in churn within your first 3 months.

Job Type:

Full-time position located in Ho Chi Minh City, Vietnam governed by Vietnam labour regulations, with the Persefoni entity being established in Vietnam.   

Interview Process

• Step 1: Interview with Talent Acquisition

• Step 2: Interview with Vietnam Customer Solutions team

• Step 3: Interview with Director, Customer Solutions

• Step 4: Interview with VP, Customer Solutions

• Step 5: Offer extended

• Step 6: Background check and onboarding

Persefoni is an Equal Opportunity employer

We are committed to valuing and respecting people and organizations of all backgrounds. We proudly bring this to life by fostering a culture of innovation, creativity, diversity of thought, and inclusion.

We strive for each of our team members to be able to show up for work every day as their genuine selves. Similar to the reverence given to Earth’s biodiversity, we recognize the vast potential that exists when all of the facets of diversity within our team are appreciated and illuminated. This policy extends to all aspects of our employment practices.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

We are seeking a hardworking, driven Regional Sales Manager with initiative to lead the acquisition and renewal business in the enterprise market in Vietnam, Cambodia & Laos. Reporting to the Sales Director, you will execute a customer-centric sales strategy within your region, heavily focused on new customer acquisition, while managing and nurturing renewal business. You will work as an independent contributor, collaborating with sales engineering, marketing and other teams to close sales, win business and reach sales targets in region.

The successful Regional Sales Manager, is an experienced professional with a proven track record of exceeding quota by generating and maintaining active engagements with customers and prospects, at times in collaboration with our partners. Candidates should be able to articulate the value proposition of open source software; and have a strong understanding of enterprise database markets, or extensive experience selling SaaS solutions within the data management space. An ideal candidate is both successful and ambitious, with a goal to grow revenue through new customer acquisition, combined with effective management of client renewals.

Responsibilities

• Meet or beat your Annual Sales Quota. ($1 million USD+)
• Identify, nurture and win net new enterprise sales opportunities.
• Develop account plans for your key accounts to retain and grow existing client revenue & renewals.
• Drive sales growth through effective enterprise customer and partner relationship management.
• Navigate complex sales processes by applying customer-centric selling and MEDDPICC.
• Collaborate closely with business development, presales, marketing and sales teams.
• Maintain an accurate, robust pipeline and forecast of business opportunities in Salesforce.com.

Qualifications

• Minimum of 5 years database/data management sales experience.
• Up to 10 years of consultative sales experience.
• A track-record of meeting or beating $1 million USD per annum sales quotas.
• Sales hunter, focused on new and expansion business who is persistent, tenacious and self-disciplined.
• Proven ability to manage large enterprise opportunities, while closing transactional / renewal business.
• Effective sales acumen to run complex sales cycles.
• Results-driven, self-motivated and able to work autonomously.
• Strong executive presence and excellent communication skills at all levels.
• A proven history selling complex solutions at a senior level.
• Willing and able to undertake business travel, within your assigned region.
• Experience working effectively in a remote first, fast-paced environment.
• Vietnamese & English language fluency (verbal & written)

Bonus Experience and Skills

• Experience selling open source / cloud software solutions is preferred
• Experience qualifying opportunities with MEDDICC/MEDDPICC
• Deep knowledge of the open source ecosystem including community and commercial licensing models
• Familiarity with Salesforce.com, Salesloft, and other sales & prospecting software

Location

Vietnam Remote (Ho Chi Minh or Hanoi)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

About the Role

The Senior Account Executive - Commercial Accounts is responsible for identifying, developing, and closing business to new and existing customers within their Territory. This is a highly collaborative role, working with Veeam internal teams (Sales Development, Sales Engineering, Marketing etc) as well as our Channel, Alliance and MSP Partners to ensure the successful execution of their sales plan for the assigned Territory. 

What You’ll Do

• Develops sales activities with commercial segment new customers; upsells and cross sells to the existing commercial customers
• Develops sales pipeline by proactive calling to convert sales conversations to identified prospects
• Works with regional sales team to advance opportunities to closure, including Systems Engineers to technically qualify and deliver product demonstrations
• Closes business in conjunction with Veeam partners (in tier-two model)
• Meets individual and team revenue targets Leverages business generated by partners with end users/customers
• Drives account strategies and coordinates team selling efforts with Inside Sales Reps, Channel Partner Managers, Marketing, Sales Engineering and others to close business
• Effectively executes a territory plan to maximize revenue
• Enters forecasting and account/opportunity details in Veeam’s CRM (SalesForce)
• Engages with Veeam Strategic Alliance partners to drive mutually beneficial revenue opportunities
• Proposes, coordinates and participates to marketing activities within the territory Ability to travel 0 - 75% of the time within the assigned territory/region requirements

What You’ll Bring

• Bachelor’s Degree required (a combination of education and experience will be considered).
• Experience with vendors associated with Virtualisation technology strongly desired.
• Experience in mid-market to enterprise software sales; direct and channel sales experience required with experience managing resellers at a tactical, transaction-based level.
• Proven track record of accomplished selling in the mid-market to IT infrastructure specialists; must have an in-depth understanding of technology trends and issues and their impact on enterprises.
• Proven ability to develop new sales with strong cold-calling and prospecting skills.
• Must have knowledge of solution selling and value-based selling techniques.
• Must be available to travel up to 50% within the assigned territory.
• Be a self-starter with the ability to learn quickly.
• Be a high-energy sales person who is comfortable working in a fast-paced environment where roles and responsibilities change quickly.
• Experience in some sectors and channel development will be valued

#LI-SM2

Job Description - Country Head - Vietnam

The Role: 

At Anchanto, we know that the one of the keys to growth is a high-performing team. That’s why we’re seeking a skilled Country Head for the Vietnam. The ideal candidate will have experience in B2B SaaS ecommerce product sales management, as well as skills related to strategic analysis and marketing. In this role, you will handle the P&L of the country with a full responsibility of the revenue and the expenses for the operations. 

 As a Country Head for Anchanto’s products focused on Enterprise segment, you will have the opportunity to help promote growth and shape the future of SaaS products for eCommerce players in the Retail and Logistics sector. We will rely on you to partner with our sales and marketing department to conduct market research and develop a strategic business development plan. 

 Reporting directly to the Chief Revenue Officer APAC, your key goal will be to drive substantial revenue growth - through New-Logo Sell, Upsell and Cross-Sell - by deepening consultative relationship. You will play a crucial role in finding and executing cross-selling and upselling opportunities, ensuring that our solutions not only address current client needs but also expect future challenges, fostering long-term partnerships and sustainable growth.  

As a quota holding role, there will be an annual target, and an incentive plan linked.  

Key Responsibilities: 

#1 Sales & Revenue Leadership and Business Expansion  

• New Logos: Responsible for achieving year-over-year topline growth in the Vietnam by meeting sales targets for both personal and team performance.
• Existing Revenue: Ensure 100% renewal of all current customers, with a focus on potential growth and backlog revenue expansion.
• Growth Strategy: Drive growth primarily through new customer acquisitions, supplemented by upselling and cross-selling to existing clients. Set and achieve quarterly sales targets for both yourself and your team.
• Pipeline Development: Build and manage a strong customer pipeline in the Vietnam, directly engaging in high-value deals and CXO-level relationships. 

#2 P&L Ownership: 

• Account planning: Develop clear account plans for all existing customers, with direct involvement in the top 10 strategic and high-revenue clients.
• Budget Management: Oversee the country’s budget, including headcount, outsourced services, office leases, and marketing expenses.
• ROI Focus: Ensure sustainable, long-term ROI to maintain a positive P&L in the Vietnam.
• Annual Planning: Develop and agree on annual plans and timelines with Executive Management and internal teams.

 #3 Team and Cross-Function Management

• Team Management: Lead and develop the sales and account teams in proposal creation, pitching, pipeline management, and continuous skill development.
• Reporting: Provide the Chief Revenue Officer with data-driven insights and reports on key performance metrics, client satisfaction, and growth opportunities.
• Hiring: Recruit essential roles to support smooth operations across sales, marketing, implementation, account management, and support functions.
• Leadership: Set responsibilities and KPIs for different teams (sales, marketing, account management, delivery, support) to align with country targets and cross-departmental objectives.
• Collaboration: Work closely with Customer Delivery and Project Management teams to prioritize and fulfil customer requirements, ensuring timely revenue delivery. 

 #4 Thought Leadership: 

• Industry Knowledge: Stay updated on the eCommerce and logistics ecosystem in the Vietnam, especially in key customer domains such as Brands, Retailers, Distributors, and 3PLs.
• Networking: Maintain strong relationships with government bodies, industry associations, and other stakeholders.
• Industry Expertise Sharing: Demonstrate industry expertise through partnerships, case studies, and whitepapers delivered with current customers and partners in the eCommerce Ecosystem
• Business Relationships: Build and maintain positive relationships with customers, partners, digital agencies, media, and system integrators, including hardware suppliers, last-mile carriers, and web development agencies.

Essential Requirements:

• 12+ years of experience, with minimum of 8 years' experience in a Sales Leadership role, preferably as an Account Director or Business Development Director
• Experience with SaaS products for eCommerce in the Retail and Logistics sector, with essential experience of leading teams
• Strong understanding of eCommerce concepts and comfortable working and communicating C-level stakeholders. Comfortable and adept in translating business outcomes in operational language
• Exceptional communication skills, especially written
• Ability to do presentations, and captivate an audience
• Ability to build rapport, create connections, and drive engagement.

Personal Attributes:

• Self-aware about your strengths and clarity in storytelling
• Able to handle ambiguous briefs from customers and restore sanity in discussions.
• Self-motivated with the ability to proactively seek out solutions and opportunities
• Collaborative with peers and always proactive in sharing best practices