The Role:

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Multi Site Leader you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement. You will manage and provide oversight on all aspects of profit, customer, people, merchandising and operations in your store, partnering with various cross-functionals to exceed targets.

Customer:

• Revenue & Profitability: Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s customer service model.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Experiences: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: Revenue results, STACK segment success, NPS, CVR, OPH, SPH

Operations:

• Inventory: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Supplies: Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
• Shrink: Accountable for mitigating internal, external and administrative loss of product.
• Escalations: Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• KPIs: Shrink, EBITDA,  IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy

Merchandising:

• Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality
• Assortment & Replenishment: Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through
• Campaigns: Oversee implementation and maintenance of all retail campaign signage and windows in your location.
• Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Escalations: Flag, identify and action any inefficiencies
• KPIs: Sku Representation, Flagship Visual Execution (Timeliness & Accuracy)

People:

• Planning: Ensure that we have the right people in the right positions at the right time and in the right quantities across your stores
• Hiring: Own the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow your business
• Onboarding: Validate and participate in the successful integration of new talent to our store teams.
• Training: Validate that team members are completing required instructor-led, on the job and self study trainings.
• Scheduling: Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise
• KPIs: Vacancy Rate, Employee Engagement, Turnover , Training Completion Compliance

What you'll bring to the team:

• Experience in high-volume retail environment.
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
• Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration.
• Bonus: You have opened a store from scratch.
• Bonus: You have worked at a start-up or fast growing company.

Benefits at Mejuri:

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• US ONLY: Opportunity to utilize 401(k) & commuter benefits plans.
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Equity program – own a piece of the company and share in our growth.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $85,000 - $100,000 per annum based on a candidate’s experience and qualifications.

*Please Note: The official title for this role will be Studio Manager*

Location: Venice, CA | Reports to: Regional Manager | Full Time

Salary Range:  $65,000 - $75,000 

The Studio Manager oversees all aspects of the Studio, leading a high-performing team and ensuring a best-in-class experience for every Studs customer. You’ll manage both the retail and piercing operations of the Studio, driving revenue growth, operational excellence, and a strong team culture.

This is a hands-on leadership role for someone who is passionate about delivering results through people — setting clear expectations, coaching performance, and cultivating an environment where customers and team members alike thrive. You’ll be responsible for all aspects of studio performance, from customer experience and compliance to scheduling and staffing, and you’ll be the primary point of accountability for the Studio’s success.

Key Responsibilities:

Operational Excellence & Revenue

• Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
• Reviews and analyzes business reporting to identify opportunities and adjust strategies
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
• Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
• Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio

Customer Experience

• Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time
• Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
• Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement

Leadership & Team Development

• Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices
• Coaches and provides ongoing feedback to team members, driving professional growth and accountability
• Creates a strong sense of belonging, collaboration, and trust across the Studio
• Navigates employee relations thoughtfully and in partnership with cross-functional teams
• Leads change management initiatives and helps the team adapt effectively to evolving priorities

Requirements:

• 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus
• Proven success leading a team of 7+ employees, including specialized skill roles
• Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs
• Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health and safety protocols
• Strong operational and financial acumen with a track record of achieving business goals
• Brings a positive attitude, ownership mindset, and creative problem-solving approach
• Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

The Role:

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations:

• Inventory. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Shrink: Support in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Merchandising:

• Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
• Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Merchandising: Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
• Escalations: Flag, identify and action any inefficiencies.

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you'll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits at Mejuri:

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $22 - $24 per annum based on a candidate’s experience and qualifications.

The Role:

A Stylist at Mejuri is more than a salesperson—it’s a pivotal role in delivering an exceptional, personalized shopping experience that embodies our commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri’s core values and dedication to excellence.

Our Stylists create a warm, welcoming environment where customers feel valued and empowered to make confident choices. Through expert product knowledge, a deep understanding of style, and a passion for storytelling, you’ll guide customers in discovering pieces that resonate personally while driving key performance metrics such as sales, conversion, and customer satisfaction.

Stylists at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, SPH, NPS (85%<)

Operations:

• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Experience using or possesses the ****ability to learn to use point-of-sale systems and other retail technology.
• Shrink: Supports in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks to store leadership.

Merchandising:

• Merchandising. Support in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality are upheld
• Fixtures & Maintenance. Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Escalations: Flag, identify and action any inefficiencies

People:

• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to our policies compliance practices.

What you'll bring to the team:

• An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back.
• Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team.
• An ability to learn and retain relevant product knowledge to suggest and style for our customers.
• Is able to think critically and solution in the moment to deliver on customer and business needs effectively.
• An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT.
• Ability to pay attention to customer feedback, trends and shares insights with management.
• Great attention to detail, and a highly organized working style and strong sense of initiative.
• Ability to work on the sales floor for extended periods of time.
• History of successfully participating in and contributing to a positive team working environment.

Benefits at Mejuri:

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $19- $20 per hour based on a candidate’s experience and qualifications.

*This job listing is open indefinitely, so if we are not currently hiring at a studio location near you, we will be sure to keep your information on file and reach out when an opportunity arises.*

Want to get paid to become a piercer at Studs? Apprentices undergo a minimum 6-week paid piercing training program inclusive of classroom style learning, observation, and hands-on training. We are always looking for Apprentices to join our training program! Upon successful completion of the program, graduated Apprentices will become eligible for a Part Time or Full Time Associate Piercer position at one of our studio locations.

Hourly Rate:

• Graduated apprentices make $24/hour as Associate Piercers, plus tips
  During the 6-week training program, apprentices make $18/hour, plus tips

Key Responsibilities:

REVENUE 

Service Oriented 

• Embodies our performance-oriented culture by meeting and exceeding expectations 
• Serves as a brand ambassador: educates clients on the unique Studs’ experience through our selling cycle 
• Delivers confident, clear, and professional communication with clients during their entire Studs’ experience 

OPERATIONS 

Decision Quality & Execution 

• Leverages Studs’ resources and policies in decision making  
• Becomes well-versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met 
• Shows consistent and detailed record keeping of all maintenance, sterilized inventory and tools

TALENT 

Integrity

• Prioritizes Studio compliance and is accountable to standard operating procedures and company policy 
• Admits mistakes and is not afraid to escalate when help is needed 
• Lives out our Core Values 
• Shows consistency by providing best in class service to everyone in the Studio 
• Provides solutions-oriented feedback and is open-minded to receiving it 

Requirements:

• 3 years of relevant work experience
• At least two years as a Medical Assistant or Phlebotomist (performing venipunctures and/or finger sticks) preferred
• Full Time:
  • Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability
  • Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
  • Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment
• Part Time:
  • Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
  • Must have availability to work on Saturday and Sunday, excluding approved unscheduled time away
  • Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
• Must pierce a minimum 18 appointments a day
• Must be able to visually inspect ear anatomy to execute advanced piercings
• Must be able to deliver piercings with a steady hand
• Must be able to lift 20 lbs
• Must be able to handle chemicals safely
• Travel to one of our studio locations for the duration of the training program (paid by Studs)
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks:

Full Time:

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

Part Time:

• Paid Safe & Sick Leave Accrual
• FSA Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)

Job title: Head of Product

About Kindo

Kindo.ai is an agent automation platform purpose-built for DevOps and SecOps teams. We help organizations automate tedious, high-friction operational work—securely—using autonomous agents that can run in the background on schedules or triggers. We’re on-prem capable and built with enterprise security controls from day one.

We’re ~40 people, have strong customer traction, and are entering the next phase of growth where product clarity, focus, and execution velocity matter more than ever.

The Role

We’re hiring a Head of Product who will be our sole PM initially—a hands-on, IC-first product leader who can chart direction, translate customer pain into product strategy, and drive high-quality execution with engineering, design, security, and go-to-market. Over time, you’ll lay the foundation for a strong product practice and build a team as the company scales.

Generative AI doesn’t just change what we build—it changes how product is done. This role is for someone who’s excited to prove (and operationalize) what an AI-native product discipline looks like in practice: faster discovery and synthesis, more iteration through working prototypes, fewer heavyweight artifacts, more personalized communication for different audiences, and tighter feedback loops powered by analytics and automation.

This role is ideal for someone who loves being close to customers and the details, but can also zoom out to define a multi-year product arc—and partner directly with the executive team to drive key business decisions.

What You’ll Work On

You’ll own product end-to-end across an agent automation platform, including:

• Agent automation for DevOps/SecOps across incident response, IAM, vulnerability management, network security, GRC, threat intelligence, red teaming, incident management, infrastructure management, and CI/CD.
• Agentic tool calling & integrations, including an MCP-server-based ecosystem that lets agents safely take action across enterprise systems.
• Orchestration at scale, building toward a future where customers run hundreds (eventually thousands) of agents—plus higher-level coordination patterns where users manage hierarchies of agents.
• Enterprise security & governance controls, especially for customers with strict compliance and regulated requirements.
• On-prem/self-managed deployments, including constraints that come with regulated environments.

Responsibilities

• Own the product vision, strategy, and roadmap across platform + workflows; make hard prioritization decisions and keep the team aligned.
• Serve as the company’s product leader and executive partner, working directly with the CEO/CTO/CSO/CRO/VP Marketing and leadership team on strategy, market direction, and business tradeoffs.
• Drive customer discovery (security + ops leaders, practitioners, buyers) and translate insights into crisp product requirements and outcomes.
• Define the platform roadmap for agent execution, orchestration, reliability, and enterprise-grade controls (guardrails, approvals, auditability, policy, observability).
• Partner deeply with Engineering and Design to ship: write PRDs/specs, run product reviews, unblock execution, and ensure high-quality delivery.

Reinvent the product operating system with generative AI

• Evolve how product work gets done using AI: faster synthesis of research and customer feedback, automated/agent-assisted analysis of qualitative + quantitative signals, and clearer decision-making with less overhead.
• Prefer working prototypes and “showable” artifacts (code prototypes, interactive demos, thin specs, living docs) over process-heavy documentation—while maintaining enterprise-grade rigor where it matters (security, governance, reliability, auditability).
• Build audience-specific narratives and materials (exec, buyer, practitioner, engineering, security/compliance) with tailored messaging that improves alignment and speeds decisions.

Establish operating rhythm and measurement

• Establish a clear product operating cadence (planning, roadmap reviews, launch readiness, metrics) that scales with the org.
• Align tightly with GTM on positioning, packaging, pricing inputs, and launch plans—ensuring the product story matches what the market is buying.
• Build and track product success metrics (adoption, retention, workflow completion, time-to-value, platform reliability, expansion signals).
• Over time: hire and develop the product team, define roles/processes, and scale product leadership across the company.

What We’re Looking For (Required)

• 8+ years building product in B2B SaaS and/or enterprise software, with clear ownership of roadmap-to-shipping outcomes.
• Proven product leadership experience (e.g., Head of Product / VP Product / Director of Product / Group PM), including direct, ongoing partnership with C-level executives (CEO/CTO/CISO/COO) and the ability to drive alignment across Engineering and GTM.
• Experience building product in the security and/or DevOps domains—you can credibly engage with practitioners and buyers (SOC, IR, IAM, vuln mgmt, infra ops, CI/CD, etc.).
• Hands-on experience building agentic, AI-enabled platforms and modern LLM-enabled product patterns (tool calling, retrieval/RAG, evals, reliability, human-in-the-loop design).
• Comfort operating as the sole PM / player-coach while also serving as the company’s product leader—setting direction, driving clarity, and making tradeoffs.
• Exceptional product judgment and communication: structured thinking, strong writing, crisp decision-making, and the ability to operate effectively amid ambiguity.
• Track record of strong cross-functional partnership (Engineering, Design, Security/Compliance, Sales, Customer Success).

AI-native product craft

• You have strong opinions (and real practice) on how generative AI changes product work: how discovery is run, how decisions are made, what artifacts matter, how teams stay aligned, and how you increase velocity without sacrificing quality.
• You’re comfortable getting “hands-on” with modern tools—whether that’s quickly producing prototypes, iterating on workflows, or building lightweight systems for feedback and analytics—so the team can move faster and learn more.

Nice to Have

• Experience shipping on-prem / self-managed enterprise software (including regulated or constrained environments).
• Built or owned platforms with enterprise governance controls (RBAC/permissions, audit trails, policy/approvals, compliance workflows).
• Experience in or selling to regulated sectors (finance, healthcare, government, critical infrastructure).
• Prior work on products involving integration ecosystems (connectors, SDKs, API platforms), including quality, versioning, and operational support.
• Experience with evaluation/measurement for LLM/agent behavior (quality metrics, safety, regression testing, reliability at scale).
• Ability to prototype in code (or closely partner with engineers to do so) to accelerate iteration and learning.

What Success Looks Like (First 6–12 Months)

• Establish a clear, focused roadmap that reflects real customer pull and the company’s strategic wedge.
• Deliver meaningful improvements in agent capability, reliability, and enterprise controls that accelerate adoption/expansion.
• Create a product operating rhythm that increases clarity and execution velocity across eng/design/GTM.
• Demonstrably improve how Kindo builds product using AI: faster synthesis, tighter loops, better instrumentation, and more “show, don’t tell” iteration.
• Define the hiring plan and foundations for a scalable product function.

Why Kindo

• Build a category-defining agent automation platform for some of the most important (and most painful) workflows in enterprise security and operations.
• Work on real “automation that takes action,” not just copilots—while staying grounded in governance, safety, and enterprise readiness.
• High-impact role with broad ownership: strategy, platform direction, customer discovery, and shipping.
• Help define what “great product” looks like in an AI world—not just for what we deliver to customers, but for how we operate internally.