Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

 This role will be supporting 3 properties in Florence Area. - Heatherwood Apartments, Weeden Heights Apartments and Mars Hill Manor Apartments

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV, Yardi and Realpage.

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

Your Mission, Should You Choose to Accept It 

As a Bartender at The Social Hub, you’re the heartbeat of the bar and the reason guests keep coming back. You mix, shake, and pour with skill, whether it’s a timeless classic, a bold new creation, or a zero-proof drink that still steals the show. Every order comes with your signature mix of precision, personality, and genuine hospitality. One moment you’re crafting cocktails, the next you’re jumping in to support the floor, always making the experience smoother, warmer, and more fun for everyone. 

You’ll join a passionate, international F&B crew that thrives on teamwork and takes pride in delivering top-notch service. With hands-on training, guidance from your Restaurant Manager and F&B Supervisor, and plenty of room to grow, you’ll have everything you need to bring your A-game from day one. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Prepare and serve a wide range of drinks, from expertly crafted cocktails to quality non-alcoholic options, with consistency and flair. 
• Deliver warm, engaging service that makes every guest feel at home and every moment memorable. 
• Jump in to support food service and other restaurant operations when needed—no task too small, no vibe too low. 
• Stay sharp on all things TSH, from menu knowledge to upcoming events, so you’re always ready to answer guest questions with confidence. 
• Handle guest feedback like a pro, turning complaints into compliments whenever possible. 
• Keep the bar clean, organized, and running smoothly while following safety and compliance guidelines. 
• Support event setup and service, helping turn TSH spaces into the ultimate gathering spots. 
• Share your skills and mentor others to keep our drink game strong across the board. 

What You’ll Have 

• 1-2 years of bartending or hospitality experience preferred, but passion and a great attitude count for a lot. 
• A genuine love for drinks, whether it’s mixology, mocktails, or mastering a great pour. 
• Strong communication skills and a natural way with people; guest-facing is your happy place. 
• Solid multitasking and time management skills, especially in a fast-paced environment. 
• Fluent in English and Italian; any other languages? Even better! 
• A professional appearance and mindset, with attention to detail and high service standards. 
• Flexibility with shifts 

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Your Mission, Should You Choose to Accept It 

As a Bartender at The Social Hub, you’re the heartbeat of the bar and the reason guests keep coming back. You mix, shake, and pour with skill, whether it’s a timeless classic, a bold new creation, or a zero-proof drink that still steals the show. Every order comes with your signature mix of precision, personality, and genuine hospitality. One moment you’re crafting cocktails, the next you’re jumping in to support the floor, always making the experience smoother, warmer, and more fun for everyone. 

You’ll join a passionate, international F&B crew that thrives on teamwork and takes pride in delivering top-notch service. With hands-on training, guidance from your Restaurant Manager and F&B Supervisor, and plenty of room to grow, you’ll have everything you need to bring your A-game from day one. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Prepare and serve a wide range of drinks, from expertly crafted cocktails to quality non-alcoholic options, with consistency and flair. 
• Deliver warm, engaging service that makes every guest feel at home and every moment memorable. 
• Jump in to support food service and other restaurant operations when needed—no task too small, no vibe too low. 
• Stay sharp on all things TSH, from menu knowledge to upcoming events, so you’re always ready to answer guest questions with confidence. 
• Handle guest feedback like a pro, turning complaints into compliments whenever possible. 
• Keep the bar clean, organized, and running smoothly while following safety and compliance guidelines. 
• Support event setup and service, helping turn TSH spaces into the ultimate gathering spots. 
• Share your skills and mentor others to keep our drink game strong across the board. 

What You’ll Have 

• 1-2 years of bartending or hospitality experience preferred, but passion and a great attitude count for a lot. 
• A genuine love for drinks, whether it’s mixology, mocktails, or mastering a great pour. 
• Strong communication skills and a natural way with people; guest-facing is your happy place. 
• Solid multitasking and time management skills, especially in a fast-paced environment. 
• Fluent in English and Italian; any other languages? Even better! 
• A professional appearance and mindset, with attention to detail and high service standards. 
• Flexibility with shifts 

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Director of Rooms - Florence Belfiore

As Director of Rooms you will play a pivotal role in the successful development and of our Stay Product and team.

Reporting to the General Manager, you will be in the lead of ensuring and further developing premium service and quality for our guests staying with us for either a night, a year or anything in between. This is a unique opportunity to shape an innovative our Stay Product in one of our flagship locations.

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do:

• Lead, mentor, and develop the Rooms management team, including Front Office Manager, Housekeeping Manager and Maintenance Manager.
• Lead from the front; prioritise guest and team experiences, your presence will be felt by both team and guests alike fostering a divers and inclusive environment.
• Work closely with the Director of F&B, Director of Memberships and Director of Stay to optimize operational processes across all departments
• Develop and execute Rooms strategies to enhance guest experience and achieve business objectives in collaboration with the Marketing and Leaderships team to drive revenue.
• Incorporation of sustainability and eco-friendly practices in Rooms strategies – in line with our future B Corp status.
• Leverage data analytics to optimize operations, enhance guest experiences, and identify new opportunities for growth.
• Implement and maintain high standards of quality, service, and cleanliness. 
• Ensure exceptional guest service and satisfaction across the entire Rooms experience by handling feedback promptly and effectively in a proactive rather than reactive manner.
• Develop and manage the Rooms budget, including cost control, revenue generation, and profitability.
• Monitor financial performance and take corrective actions as necessary without compromising quality.
• Ensure compliance with health, safety, and hygiene standards including ongoing staff training, licensing and regulatory requirements and that best practices are always followed.

Who You Are:

• 2+ years of experience in a Rooms Management role, ideally in establishments with 250-300 rooms.
• Proven experience leading teams in the Rooms Division with a natural ability to inspire and develop others.
• Skilled in change management and improving processes Rooms operations.
• Financially adept, with experience in budgeting, forecasting, and reporting.
• Digitally savvy, with experience utilizing digital tools to enhance guest experiences and streamline operations.
• A passion for hospitality and creating memorable guest experiences, with an eye for detail and a commitment to excellence.
• Fluent in Italian and English; additional languages are a plus.
• Collaborative, innovative, and ready to create a dynamic, diverse, and inclusive workplace.

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe, and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues, and all the other amazing salary/benefits stuff.

Who you are is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are.