About the Team:

We’re looking for a Staff Software Engineer I/II to join our Data Ingestion Team, which builds and operates the critical infrastructure that serves as the “front door” of StackAdapt’s event flow. In this role, you’ll own technical direction for critical parts of our ingestion platform, lead large-scale initiatives, and shape how data flows across the company.

The Data Ingestion team tackles complex distributed systems challenges at massive scale, with a focus on scalability, performance, and reliability. Our systems process over 10 billion events per day, powering core functions across bidding, reporting, billing, analytics, and machine learning. You will work on challenging technical problems and partner with teams across the company to drive key initiatives.

We design + build low-latency, highly reliable distributed systems for impressions, clicks, conversions, and third-party signals, ensuring data is accurate and available to downstream teams in real time. This is a high-impact area at the core of StackAdapt’s platform, the systems you own will directly shape data quality, system reliability, and the speed at which teams across the company can build and innovate. Our work sits at the cutting edge of large-scale distributed systems, leveraging modern technologies and architectures to solve complex real-time data challenges. The core stack includes Golang, Kafka, TiDB, Aerospike, Vitess, Kubernetes, and more.

If you enjoy solving complex distributed systems problems at scale and driving technical impact across teams, this role would be a great fit for you.

StackAdapt is a Remote First company. We are open to candidates located anywhere in Canada or the United States for this position.

What You’ll Be Doing:

• Own and lead large technical initiatives end-to-end, from design through production and monitoring
• Provide technical leadership and mentorship to engineers across the team
• Design, build, and operate highly scalable, distributed ingestion services for real-time and near-real-time scenarios
• Contribute hands-on as needed while enabling the team to execute effectively
• Build and maintain event ingestion pipelines using streaming technologies like Kafka
• Work with high-volume storage systems and databases to persist and serve data efficiently
• Partner with Data, ML, Product, and Platform teams to support evolving requirements
• Improve code quality, testing practices, system reliability, and observability
• Participate in design reviews, code reviews, and architectural discussions
• Balance and prioritize projects to maximize impact and align with company objectives

What You’ll Bring to the Table:

• Extensive experience building distributed systems and high-throughput backend services
• Proven ability to lead technical direction and drive large, cross-team initiatives
• Strong problem-solving and communication skills, with comfort working in ambiguous, complex domains
• Collaborative mindset with the ability to influence across teams
• Ability to think strategically, lead technically, and drive high-impact, scalable solutions
• Hands-on experience with streaming systems (Kafka or similar)
• Strong understanding of distributed systems trade-offs (consistency, availability, partition tolerance, scalability)
• Maintains an AI-forward approach to software engineering - leveraging AI to boost productivity, collaboration, and business automation
• Bonus: Familiarity with AdTech, event-driven architectures, or analytics systems

#LI-TM8

Your role
As an analytics engineer, you’ll be an integral part of our data analysis and QA team, providing essential data support for our cutting-edge Agentic AI initiatives, specifically with ASR and NLP teams. A key focus will be on leveraging data analysis to identify and drive optimization of the conversational flows and underlying data infrastructure for agentic voice and chat solutions. You will actively seek opportunities to improve the team’s productivity and workflow through automation and process optimization, including implementing automated QA for our agentic systems.

This position reports to the manager of the Data Analysis and QA team and has the opportunity to be based in our Vancouver, Canada Office.

What you’ll do 

• You will work closely with other Agentic AI teams to test and evaluate our Agentic voice and chat solutions.
• You will design and implement data logging and monitoring strategies to capture key analytical insights.
• You will utilize data analysis to identify areas for optimization in the voice bot's conversational flows and data pipeline.
• You will build and maintain data pipelines on Vertex AI pipelines. 
• You will work closely with the AI Platform team to build tooling for data science projects. 
• You will implement automation and processes to improve our workflow. 
• You will create and maintain dashboards (Tableau) and data pipelines (Dataform) that help drive product and business decisions.
• You will contribute to our continuous efforts to enforce data privacy and compliance. 
• You will collaborate with cross-functional teams, including AI, engineering, and product teams.

Skills you’ll bring 

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or related fields.
• 1 - 3 years of working experience with software engineering or data engineering projects. 
• 1 - 3 years of experience with Python, working with GCP, including storage, BigQuery, Compute, Kubernetes, or similar.
• 1 - 3 years of experience with SQL, able to optimize complex SQL queries and build data pipelines. 
• Experience with BI tools such as Tableau. 
• Experience analyzing the performance of conversational AI systems (e.g., voice bots, chatbots) and collaborating with cross-functional teams (AI, Product) on data-driven improvements.
• Experience working with popular LLM frameworks.
• Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

The Company: 

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a QA Engineer on the Platform & Enablement team, you'll be a key part of the team shaping how QA is done at scale across impact.com. While product squads focus on shipping their features, the Platform & Enablement team makes sure they have the frameworks, tooling, training, and reference patterns to do so with confidence — and you'll be the engineer making that happen for our US-region squads day-to-day.

You'll work closely with QA Analysts and SDETs across product teams, helping them adopt our shared frameworks, write better tests, and unblock when they hit walls. Your impact comes through their work as much as your own commits, but you'll have plenty of meaty engineering of your own: extending our internal testing libraries, producing the reference patterns and worked examples teams adopt, evaluating new tooling, and shaping the standards that keep our automation maintainable and trustworthy. You'll work across our primary tech stacks (Java/Selenium and Playwright/TypeScript) and help teams adopt modern practices, including AI-assisted testing approaches.

We value engineers who write clear, idiomatic code, communicate confidently, and genuinely enjoy helping others succeed. If you're energized by building things that make other people's work easier, this role is for you.

What You'll Do:

Test Platform Development

• Framework Contribution: Extend, refine, and contribute to our internal testing frameworks alongside the central platform team — adding capabilities that the broader QA org adopts.

• Reference Patterns: Produce worked examples and reference implementations that demonstrate the conventions product teams should adopt for their own automation.

• Tooling Evaluation: Help evaluate and implement tooling for the test platform stack — running proof-of-concepts, benchmarking options, and producing clear recommendations.

• Infrastructure Operations: Help operate and improve our shared testing infrastructure services — debugging issues, supporting consuming teams, and keeping things reliable.
  

Enablement & Training

• Workshop Delivery: Deliver hands-on workshops and training sessions on automation best practices, framework usage, and new tooling — tailored for QA Analysts and SDETs at varying skill levels.

• Knowledge Management: Build and maintain a centralized knowledge base — framework guides, coding standards, onboarding materials, worked examples, and FAQs.

• Pairing & Code Review: Pair with QA Analysts and SDETs across product squads on their own automation work; provide review feedback that raises the bar without slowing teams down.

• Technical Support: Be the first line of help for QA professionals when they hit blockers — flaky tests, broken CI runs, framework adoption snags, "how do I…?" questions.

Standards & Community

• Standards Adoption & Advocacy: Adopt, advocate for, and help product squads converge on our shared QA standards and conventions.

• Pattern Advocacy: When a product team's automation drifts from shared conventions, raise it constructively in code review and help them course-correct.

• Tooling Feedback: Provide thoughtful, hands-on feedback to the central platform team on what's working and what isn't — your real-world view from working alongside product squads is invaluable.

• Guild Participation: Active member of the QA Guild — contribute to shared channels, prepare content for meetups, and encourage knowledge sharing.

What You Bring:

• Hands-On Automation Experience: Solid, multi-year hands-on experience writing well-structured, maintainable test automation in one of our primary stacks (Playwright/TypeScript or Java/Selenium), with working familiarity in the other (enough to read it, contribute small changes, and reason about trade-offs).

• Test Design Thinking: Strong understanding of test design principles — comprehensive coverage, meaningful assertions, negative testing, and tests that verify actual application behavior.

• Code Quality Discipline: The discipline to write and review clean, production-quality code that others can learn from and build upon.

• Code Review Instinct: A track record of reviewing other engineers' test code — spotting problems quickly, communicating fixes constructively, and raising the bar on a team's collective work.

• Communication & Pedagogy: Clear technical communication — you can write documentation that onboards others, explain technical decisions in plain language, and deliver training that lands across skill levels. You enjoy explaining things.

• Enablement Mindset: A genuine interest in helping others improve — you enjoy pairing, reviewing work constructively, and building materials that make the next person's job easier.

• Tooling Judgement: A thoughtful, opinionated relationship with your tools — you can articulate why a stack or approach is the right fit (or isn't) for a given problem, grounded in real experience.

• CI/CD Familiarity: Comfort with CI/CD integration and the infrastructure that supports automated testing at scale — enough to debug a broken pipeline alongside a product-team QA.

• AI Awareness: Familiarity with AI-assisted development tools and a willingness to explore how AI can improve testing workflows for the teams you support.

• Containerization: Experience with Docker and containerized test environments for consistent, reproducible test execution across local and CI environments.

Nice to have:

• Cross-Stack Depth: Strong working depth in both Playwright/TypeScript and Java/Selenium (rather than one primary + one familiar).

• Framework Authoring: Experience designing test frameworks from scratch (not just consuming and extending them) — packaging libraries for internal distribution, defining shared conventions, etc.

• Training Experience: Prior experience creating or contributing to training programs, workshops, or internal knowledge bases.

• Test Management Tools: Familiarity with test management tools and their integration into QA workflows.

• AI in Testing: Experience applying AI tools to enhance automation development, test creation, or defect analysis.

• Cross-Timezone Collaboration: Prior experience working as part of a globally-distributed team across multiple timezones.

Salary: $100,000.00 - $120,000.00 CAD per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage

• Insurance coverage (life, short-term disability, long-term disability, and more)

• Health Care Spending Account

• Two different Employee Assistance Programs

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

Note: Benefits may vary by location and are subject to local regulations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.

We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.

This position reports to a Quality Engineering Manager in the USA.

What you’ll do

• Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
• Maintain performant and reliable CI/CD pipelines.
• Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
• Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
• Develop and execute system performance testing against a variety of systems.
• Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
• Develop and execute a comprehensive test strategy.
• Perform functional, regression, and performance testing using automation tools.
• Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
• Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

• 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
• Strong programming experience in any top language, such as Python or Java.
• Experience with AI code generation, subagents, and modern code generation workflows.
• Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
• Highly organized with excellent written and verbal communication skills.
• Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
• Direct experience applying testing methodologies, including regression, integration, and performance testing
• Extensive knowledge of cloud technologies, including the testing of REST services.
• Strong people skills, as you'll work with other teams in different geographies.
• The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.

We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.

This position reports to a Quality Engineering Manager in the USA.

What you’ll do

• Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
• Maintain performant and reliable CI/CD pipelines.
• Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
• Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
• Develop and execute system performance testing against a variety of systems.
• Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
• Develop and execute a comprehensive test strategy.
• Perform functional, regression, and performance testing using automation tools.
• Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
• Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

• 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
• Strong programming experience in any top language, such as Python or Java.
• Experience with AI code generation, subagents, and modern code generation workflows.
• Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
• Highly organized with excellent written and verbal communication skills.
• Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
• Direct experience applying testing methodologies, including regression, integration, and performance testing
• Extensive knowledge of cloud technologies, including the testing of REST services.
• Strong people skills, as you'll work with other teams in different geographies.
• The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Lantern is seeking a Senior Software Engineer to join our healthcare technology team and help shape the future of our platform. In this role, you will drive technical innovation, design and build robust Python-based microservices, and maintain existing C# .NET applications as we transition toward a modern, scalable architecture. You’ll work across the full stack—building secure APIs, developing intuitive frontends, and delivering cloud-native solutions that improve the lives of patients and healthcare providers.

The ideal candidate is a hands-on engineer and technical leader who promotes a culture of knowledge sharing, collaboration, and continuous improvement. You’re comfortable working across domains, partnering with Product, and other stakeholders, and navigating ambiguity to make pragmatic architectural decisions. We value engineers who take ownership, communicate clearly, and are eager to mentor others while raising the technical bar.

At Lantern, we thrive on solving complex challenges and reimagining how healthcare is delivered. We’re looking for someone who brings creativity, curiosity, and a passion for building scalable, maintainable systems—along with a strong sense of teamwork, delivery focus, and a genuine enthusiasm for improving healthcare through technology.

Location: Hybrid - at least 3 days/wk in Vancouver, BC

Responsibilities:

• Design and implement robust backend solutions using Python (FastAPI, Django, or Flask) and contribute to .NET (C#) systems during the ongoing platform transition.
• Develop, document, and maintain secure RESTful APIs for integration with internal applications, third-party services, and mobile platforms.
• Build and maintain responsive frontends using React or Angular, tailored for care advocates and patient-facing applications.
• Leverage cloud platforms (Azure, AWS) to develop scalable, high-availability solutions using cloud-native services such as functions, messaging queues, storage, and managed databases.
• Maintain CI/CD pipelines in co-ownership with infrastructure team to support continuous delivery and infrastructure automation with tools like Azure DevOps or GitHub Actions.
• Collaborate closely with Product, and QA teams to define technical requirements and ensure regulatory alignment.
• Participate in system architecture design, peer code reviews, and sprint planning to drive high-quality engineering outcomes.
• Mentor junior developers and contribute to internal technical standards, documentation, and best practices.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• A minimum of 5 years of experience in software development, with strong proficiency in Python and working knowledge of .NET (C#) for maintaining legacy systems.
• A minimum of 5 years of experience building secure, scalable REST APIs and backend services.
• Solid understanding of relational databases such as Microsoft SQL, PostgreSQL, or MySQL.
• Experience writing unit and integration tests using frameworks such as PyTest, xUnit, or Jest to ensure code quality and maintainability.
• Familiarity with OAuth 2.0 authentication and authorization flows.
• Strong experience with cloud platforms like Azure or AWS, including serverless and containerized services.
• Excellent problem-solving and analytical skills, with a proactive approach to modern design and development practices.
• Familiarity with healthcare data standards (FHIR, HL7, X12) and HIPAA-compliant environments is a plus
• Experience working within Agile/Scrum methodologies.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Flexible PTO
• RRSP with company match

Lantern is seeking a Senior Software Engineer to join our healthcare technology team and help shape the future of our platform. In this role, you will drive technical innovation, design and build robust Python-based microservices, and maintain existing C# .NET applications as we transition toward a modern, scalable architecture. You’ll work across the full stack—building secure APIs, developing intuitive frontends, and delivering cloud-native solutions that improve the lives of patients and healthcare providers.

The ideal candidate is a hands-on engineer and technical leader who promotes a culture of knowledge sharing, collaboration, and continuous improvement. You’re comfortable working across domains, partnering with Product, and other stakeholders, and navigating ambiguity to make pragmatic architectural decisions. We value engineers who take ownership, communicate clearly, and are eager to mentor others while raising the technical bar.

At Lantern, we thrive on solving complex challenges and reimagining how healthcare is delivered. We’re looking for someone who brings creativity, curiosity, and a passion for building scalable, maintainable systems—along with a strong sense of teamwork, delivery focus, and a genuine enthusiasm for improving healthcare through technology.

Location: Hybrid - at least 3 days/wk in one of our offices:  Dallas, TX (preferred) / Chicago/Evanston / New York / Washington, DC

Responsibilities:

• Design and implement robust backend solutions using Python (FastAPI, Django, or Flask) and contribute to .NET (C#) systems during the ongoing platform transition.
• Develop, document, and maintain secure RESTful APIs for integration with internal applications, third-party services, and mobile platforms.
• Build and maintain responsive frontends using React or Angular, tailored for care advocates and patient-facing applications.
• Leverage cloud platforms (Azure, AWS) to develop scalable, high-availability solutions using cloud-native services such as functions, messaging queues, storage, and managed databases.
• Maintain CI/CD pipelines in co-ownership with infrastructure team to support continuous delivery and infrastructure automation with tools like Azure DevOps or GitHub Actions.
• Collaborate closely with Product, and QA teams to define technical requirements and ensure regulatory alignment.
• Participate in system architecture design, peer code reviews, and sprint planning to drive high-quality engineering outcomes.
• Mentor junior developers and contribute to internal technical standards, documentation, and best practices.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• A minimum of 5 years of experience in software development, with strong proficiency in Python and working knowledge of .NET (C#) for maintaining legacy systems.
• A minimum of 5 years of experience building secure, scalable REST APIs and backend services.
• Solid understanding of relational databases such as Microsoft SQL, PostgreSQL, or MySQL.
• Experience writing unit and integration tests using frameworks such as PyTest, xUnit, or Jest to ensure code quality and maintainability.
• Familiarity with OAuth 2.0 authentication and authorization flows.
• Strong experience with cloud platforms like Azure or AWS, including serverless and containerized services.
• Excellent problem-solving and analytical skills, with a proactive approach to modern design and development practices.
• Familiarity with healthcare data standards (FHIR, HL7, X12) and HIPAA-compliant environments is a plus
• Experience working within Agile/Scrum methodologies.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

We are seeking a strategic operator to serve as the force multiplier for our CTO and Engineering Leadership Team. Our 800-person SaaS organization has reached a pivotal scale, product-market fit is strong, velocity is high, and our next stage of growth depends on maturing our internal engine. This role sits at the intersection of strategy, data, delivery, and culture, ensuring that Engineering operates with clarity, efficiency, and alignment.

The Director of Engineering Operations will architect the operational rhythm of the Engineering organization, elevate decision quality through data, drive cross-functional initiatives, and build the systems that enable predictable, high-quality delivery at scale. This is a highly visible, career-accelerating role for a leader who thrives at the point where people, process, and technology meet.

Key Responsibilities

Operational Mechanics & Rhythm of Business (RoB)

· Architect and own the Engineering operating cadence, including QBRs, Monthly Business Reviews, strategic planning sessions, and org-wide communications.

· Drive fiscal and resource governance, partnering with Finance and HR on budgeting, headcount planning, workforce strategy, and cloud cost optimization (FinOps).

· Act as the communication conduit for the CTO—drafting strategic memos, board-facing narratives, and alignment messages for 400+ engineers.

Engineering Intelligence, Metrics & Insights

· Define Engineering “success” metrics, moving beyond vanity KPIs to track velocity, quality, efficiency, and people health (e.g, capital allocation, retention, eNPS).

· Own the Engineering Performance Dashboard, synthesizing complex data sets into clear, actionable insights for senior leadership.

· Lead data-driven interventions, proactively identifying bottlenecks, risks, or delivery challenges and recommending solutions.

Delivery Assurance & Portfolio Management

· Maintain a portfolio-level view of all major engineering initiatives, serving as the CTO’s early warning system for slippage, dependency risks, and scope creep.

· Standardize delivery frameworks—create lightweight yet high-compliance definitions of "Ready" and "Done" to drive consistent execution across teams.

· Oversee major cross-functional programs, ensuring alignment on scope, priorities, and timelines.

Tools, Systems & Workflow Optimization

· Optimize engineering tooling, workflows, and automation, driving adoption of systems (Jira, Confluence, GitHub, CI/CD) that increase velocity and output quality.

· Partner with Engineering and Product to evaluate and implement AI-driven tools and practices that improve productivity, automation, and decision-making.

· Establish training, communication, and safe-use guidelines for responsible and effective AI integration.

Horizontal Initiatives & Cross-Functional Leadership

· Serve as the cross-functional glue between Engineering, Product, Design, QA, Customer Success, and other partners.

· Lead complex, horizontal initiatives such as GRC framework implementations, cloud migrations, or GenAI adoption programs.

· Act as a change agent, driving organizational adoption of new processes, structures, and operating models.

Engineering Business Operations

· Manage operational budgets, vendor relationships, and resource planning.

· Partner with Finance, Talent Acquisition, and HR on hiring priorities, onboarding, and retention efforts.

· Prepare operational dashboards and reporting for executive leadership and the Board.

Leadership & Culture

· Mentor and develop Engineering Operations and Program Management staff.

· Foster a culture of accountability, continuous improvement, operational rigor, and data-driven decision making.

· Strengthen clarity, communication, and alignment across the Engineering org.

· Demonstrate diplomatic authority, the ability to influence without formal power, hold senior leaders (including VPs of Engineering) accountable to commitments, and preserve strong, trust-based    relationship.

Required Experience/Skills

· 8–10+ years in Engineering Operations, Technical Program Management, Strategy/Business Operations, or Software Engineering leadership within a high-growth SaaS environment.

· Strong understanding of SDLC, agile methodologies, CI/CD, DevOps, and microservices architecture.

· Advanced analytical skills with expertise in Excel, Looker, Tableau, or similar tools—able to convert data into executive-ready narratives.

· Demonstrated experience driving AI-related innovation across engineering teams, including evaluating AI opportunities, implementing tools, and influencing change at scale.

· Exceptional communication and stakeholder management skills; ability to influence without authority and build trust across all levels.

· Demonstrated success improving engineering processes, delivery predictability, and cross-functional alignment at scale.

· Experience defining operational frameworks, delivery standards, and KPI systems within a Global Organization.

· Preferred: experience with OKR frameworks, people leadership, or certifications (PMP, Agile, Lean).

This is a rare opportunity to operate at the right hand of the CTO and influence how a large-scale technology organization is steered. You'll gain exposure to executive decision-making, board-level communication, and enterprise-wide strategic architecture.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Marketing at Brex

Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What you’ll do

The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights.

The ideal candidate is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure.
• Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations.
• Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery.
• Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics.
• Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration.
• Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads.
• Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model.
• Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops.
• Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale.
• Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity.

Requirements

• 4+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels.
• Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks.
• Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement.
• Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels.
• Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams.
• Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows).
• Track record of evolving or modernizing a marketing tech stack toward a future-state architecture.
• Experience collaborating closely with Product, Web Engineering, and Data teams.

Bonus Points

• Experience at FinTech or SaaS companies with PLG or self-serve onboarding models.
• Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA.
• Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems.
• Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar.
• Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners.
• Understanding of digital identity verification steps and risk-aware conversion optimization.
• Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel).
• Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions.

Compensation

The expected salary range for this role is $134,696 - $168,370.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

About Your Role

As a Senior TestOps Engineer within our Delivery Engineering team, you will be the architect of our quality gates. You won't just be "testing" software,  you will be building the high performance infrastructure and automated tooling that allows our developers to ship code with confidence and speed. You will bridge the gap between QA, DevOps, and Software Engineering to ensure our delivery pipeline is resilient, observable, and scalable.

This role is hybrid based in Vancouver

Salary range: CA$125,000 to CA$150,000 + stock options

You Will 

• Architect Test Infrastructure: Design and implement ephemeral test environments and automation frameworks for the various Kubernetes platforms in different Clouds using Golang, Docker/Kubernetes, and Terraform/Pulumi.
• Eliminate Toil: Identify manual bottlenecks in the delivery process and write automated tools and solutions to replace them using Golang.
• Gap Analysis and Strategy: Proactively identify architectural blind spots in complex integration points and write robust automated test suites using Go-test and Ginkgo, ensuring high-concurrency and flake-resistant execution.
• Engineer CI Pipelines: Build and maintain sophisticated CI/CD workflows (GitHub Actions, Tekton) that integrate automated testing seamlessly into the development lifecycle.
• Observability Integration: Work with OpenTelemetry, Elasticsearch, and Kibana to ensure test results provide deep, actionable insights into system health.
• Support Release delivery: Lead the creation of comprehensive release test plans, managing risk communication across Product and Engineering stakeholders.
• Champion Exploratory Testing: Beyond automation, apply a "breaker" mindset to uncover edge cases through exploratory testing and performance benchmarking.

You Have

• Experience: 5+ years in Software Test Tooling, DevOps, or Site Reliability Engineering (SRE).
• The "Engineer’s Engineer": Strong development skills in Go or Python. We need someone who doesn’t just use tools but builds them. Has a deep-seated drive to improve the developer experience by creating seamless, automated guardrails. A wide majority of our tools are built in-house.
• IaC Mindset: Experience treating infrastructure as a software problem (eg. Terraform, Pulumi) and believes environments should be as ephemeral and versioned as the code itself.
• Cloud & Containers: Comfortable navigating the complexities of K8s, from managing container lifecycles in Docker to troubleshooting pod lifecycles and resource usage in AWS/GCP/Azure.
• Quality Strategists: Who don’t just "run tests"; they identify coverage gaps at the architectural level. Have the foresight to pinpoint where service boundaries might fail and possess the skill to automate the validation of those integration points.
• CI/CD Architects: A star designing high performance pipelines (e.g., GitHub Actions, Tekton) that provide fast, reliable feedback loops to engineering teams.
• Observability Advocates: Believes that testing doesn't end at "Pass/Fail." And are looking for ways to integrate OpenTelemetry, Elastic, or Kibana to gain deep insights into system reliability via test performance.

Nice-to-Have

• Platform Mastery: Experience with Kubernetes distributions like OpenShift, Rancher, MKE.
• Hybrid Cloud: Familiarity with virtualization (vSphere, KubeVirt).
• The Logging Stack: Hands-on experience with Log aggregation (ElasticSearch/OpenSearch).
• Observability: Experience with distributed tracing (OpenTelemetry) and complex performance profiling.

About impact.com: 

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The QA Lead is responsible for defining, implementing, and overseeing quality assurance strategies to ensure the delivery of high-quality software products for the group. This role bridges technical QA execution and leadership, guiding QA engineers while collaborating closely with development, product, and DevOps teams to embed quality throughout the software development lifecycle

What You'll Do:

As a QA Lead for the platform group, you will lead a critical function focused on both the technical infrastructure and the human element of Quality Assurance. Your responsibilities will include:

• Quality Strategy & Process
• Define and maintain QA standards, methodologies, and best practices
• Establish test strategies for functional, regression, integration, performance, and security testing
• Ensure quality gates are integrated into CI/CD pipelines
• Drive continuous improvement of QA processes and tools
  
  
• Leadership & Team Management
• Lead, mentor, and support QA engineers (manual and automation)
• Plan QA resource allocation and testing schedules
• Conduct reviews, provide feedback, and support skill development
• Promote a culture of quality ownership across teams within the group
  
  
• Test Planning & Execution
• Own test plans, test cases, and test data strategy
• Oversee test execution and defect management lifecycle
• Ensure adequate test coverage and risk-based testing
• Validate acceptance criteria and release readiness
• Ensuring coverage for smoke testing post release.
  
  
• Automation & Tooling
• Drive test automation strategy and framework selection
• Ensure effective use of automation tools and test management systems
• Collaborate with DevOps on CI/CD integration
• Monitor test execution metrics and reporting
  
  
• Stakeholder Collaboration
• Partner with Product Managers to clarify requirements and acceptance criteria
• Work closely with Engineering Leads to resolve quality risks
• Communicate quality status, risks, and metrics to stakeholders
• Support release planning and go/no-go decisions
• Partner with QA platform & enablement to evaluate & implement next gen tools & technologies for the QA function.

What You Bring:

• 5+ years of experience in Quality Assurance and/or Software Development Engineering in Test (SDET) roles, with a strong background in test automation and platform development.
• Leadership experience, ideally leading QA teams for more than a year.
• Deep expertise in various testing methodologies, tools, and frameworks (e.g., Selenium, Playwright, TestRail, CI/CD integration, API testing).
• Excellent communication, interpersonal, and collaboration skills, with the ability to influence and align stakeholders across different teams.
• A proactive and innovative mindset, always seeking ways to improve quality, efficiency, and developer experience.

Nice To Have:

• Experience leading test framework migrations. 
• Familiarity with OWASP guidelines and security testing tools preferred.
• Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range: $90,000.00 - $110,000.00 CAD per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
• Insurance coverage (life, short-term disability, long-term disability, and more)
• Health Care Spending Account
• Two different Employee Assistance Programs
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

Note: Benefits may vary by location and are subject to local regulations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 Software Engineering Intern- Test Automation

Company: Digs

Location: Hybrid (HQ: Vancouver, WA)

Job Type: Internship 

Duration: 12 weeks 

About Digs

Digs is building the future of collaboration between builders and homeowners. Our platform uses artificial intelligence to organize, surface, and share the information that matters most during a home build—making the entire experience more transparent, connected, and intuitive.

We’re a team of experienced entrepreneurs, operators, and builders who care deeply about craft. We move fast, think long-term, and hold a high bar for what we build. If you’re curious, motivated, and excited about creating meaningful technology from the ground up, you’ll fit right in.

At Digs, you won't be working on throwaway sandbox projects. We expect you to hit the ground running and ship real production code from day one. This is a greenfield opportunity: we have a solid foundation in place but no dedicated QA team, so you'll have real autonomy to shape how testing works at Digs. Your primary focus will be on test automation, but you'll also contribute across the full stack.

Want to know what drives us? Explore our Digs Principles.  

What You'll Do

• Write and maintain end-to-end tests using Playwright, covering critical user workflows across desktop and mobile.

• Expand test coverage into untested areas — new features, edge cases, error scenarios, and multi-user workflows.

• Build and maintain Page Object Models, test fixtures, and reusable test utilities that make it easy for the rest of the team to write reliable tests.

• Monitor and reduce test flakiness, improving the signal-to-noise ratio in our CI pipeline.

• Improve test data management — building factories, seeders, and isolation patterns that keep tests fast and reliable.

• Adopt and help shape our agentic coding practices — our team embraces tools like Cursor, Copilot, and Claude Code to accelerate development.

You Might Also Get To Work On

• Researching, evaluating, and integrating emerging AI-powered testing tools and frameworks.

• Designing and implementing visual regression testing to catch unintended UI changes before they ship.

• Optimizing our CI/CD test pipeline — improving parallelization, execution time, and failure reporting.

• Contributing to frontend and backend feature work, bringing a testing mindset to every feature you touch.

Who You Are

• You recently completed a degree in Computer Science, Machine Learning, Data Science, or a related field (or have equivalent practical experience) and are looking for a runway to transition into a full-time role.

• You are passionate about software quality and find satisfaction in catching bugs before users do.

• You have coursework or project experience writing automated tests of any kind — unit, integration, or end-to-end.

• You think critically about how software can break, not just how it should work, and naturally consider edge cases, race conditions, and failure modes.

• You are a self-starter who is comfortable charting your own path — this role won't have a QA manager handing your test plans, so you'll need to identify what to test and how.

• You are a highly collaborative, self-motivated communicator who thrives in ambiguity, takes ownership of your work without waiting for instructions, and isn't afraid to say "I don't know yet" while moving fast.

• You are comfortable participating in virtual meetings and in-person collaboration at our Vancouver, WA HQ

Bonus Qualities You Might Have

• Experience with Playwright, Cypress, Selenium, or other end-to-end testing frameworks.

• Experience with React, TypeScript, or Node.js in a project or coursework setting.

• Interest in or exposure to AI-powered testing tools and agentic test automation.

• Startup experience: proven ability to move fast on a small engineering team.

• Experience or interest in the home building, home remodeling, construction, or real estate industries.

The Details:

This internship position is set to begin in April 2026 and will last 12 weeks, with a commitment of approximately 30 hours per week. The compensation ranges from $20 to $25 per hour, depending on experience. The internship will be hybrid, with in-person and remote components, conducted at our Vancouver, WA headquarters and via platforms such as Google Meet and Zoom. We will provide all necessary equipment, including a laptop, to ensure you have everything needed to succeed in this role. 

How to Apply:

If this role excites you and you feel aligned with our Principles, please submit your application via LinkedIn or the Digs Careers Page. 

Note: This internship position may lead to future employment opportunities, subject to performance and business needs.

Digs is committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We encourage candidates from all backgrounds to apply. 

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 161,500-231,000 USD annually. 

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: 185,725 - 265,650 USD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

Base Salary Range: $138,600 - $198,000 CAD annually.

Bonus: Target bonus is 15% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $156,400 - $227,700 CAD annually (includes base salary plus target bonus).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a "best-in-class" KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti’s KYC/KYB future. You will design a "painless" onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity.
• Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst’s location.
• Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the "Customer Journey" to reduce friction, simplify documentation requests, and improve transparency.
• Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified "Go-Live" strategy.
• Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond "tools as a service" to "tools as a solution," ensuring deep integration into our existing ecosystems.
• AI & Automation Leadership: Spearhead the transition to an "Always-On" monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing "Time-to-Green" for our customers.
• Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement.
• Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You don't just "enforce" policy; you solve for the customer experience.
• Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes.
• Visionary Leadership: The ability to articulate a clear "North Star" for what modern, automated KYC should look like in a multi-billion dollar fintech.
• Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.).
• Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows.
• Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward.
• Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.).
• Certifications: CAMS or CFE certification is desired.

Why Join Us?

• Lead the Industry: You will be at the forefront of the "Resilience Era" of compliance, building systems that stop mistakes before they happen.
• Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.
• Impact: At Tipalti, compliance is the department that makes "yes" possible for our customers globally.

The anticipated base pay rate for this position is 147,000-210,000 USD annually.