As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships. Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and expansion of our product with some of our highest profile, top tier customers. In this role, you will proactively reach out to your assigned accounts, set benchmarks and milestones, present business reviews, product solutions, review product usage, product releases, enhancements, discuss feedback, suggest new products that will enhance their existing capabilities where we can, and make suggestions to improve the overall customer experience. 

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Please note this is a hybrid work environment and you will be required to be in the office Monday, Tuesday & Thursdays.

In this role, you will be responsible for:

• Developing and maintaining strong relationships with a portfolio of clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond including rolling out new features and enhancements, integrations, growing and expanding focusing on the customer’s experience
• Becoming an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers
• Driving brand loyalty, customer satisfaction, and advocacy
• Owning and being the main point of contact for our customers, monitoring customer accounts to identify areas of improvements and proactively address any issues or concerns, and act as a point of escalation for customer issues and ensure a timely resolution
• Uncovering growth opportunities in your portfolio through upsells and cross sells
• Focusing on net dollar retention and churn prevention
• Working closely with Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and action on feedback to drive collaboration and adoption.
• Using data to prioritize and change prioritizations internally across the organization to help drive exceptional customer experience.
• Providing mentorship, coaching and help with onboarding new and existing team members.

About you

• 3+ years of customer success experience, preferably in the SaaS or FinTech/payments space
• Experience with working within a per usage/ per consumption based pricing model 
• ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
• Strong understanding of the FinTech industry and our products/services
• Exceptional communication and interpersonal skills
• Highly organized with excellent oral and written communication skills
• High level of enthusiasm, initiative, commitment, and professionalism
• Ability to build compelling value-driven client facing presentations
• Ability to gather complex requirements and work with a team to design a solution
• Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.
• Previous Project Management role or skills are a plus
• CPA/Accounting experience preferred 

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $87,000 - $97,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $95,700 - $106,700 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Department: Finance / Finances

Employment Type: Full Time / Hybrid / Indeterminate (Permanent)

Language Designation: English Essential

Posting Close Date:  12 May 2026

About Destination Canada

Tourism is the heartbeat of communities from coast to coast to coast. At Destination Canada, our aspiration for the tourism industry is to generate wealth and wellbeing for all of Canada and enrich the lives of our guests. Our mission is to influence supply and build demand for the benefit of locals, communities and visitors through leading research, alignment with public and private sectors, and marketing Canada nationally and abroad. We seek diverse, ingenious thinkers teeming with intellectual curiosity and a deep desire to grow Canada’s tourism industry – strengthening the socio-cultural, environmental and economic vitality tourism brings to Canada.

About the role:

Destination Canada is seeking a highly skilled and proactive Senior Executive Assistant, Finance to provide advanced executive, operational, and administrative support to the Senior Vice President, Chief Financial Officer and Chief Data & Analytics Officer, and their business unit. This is not a traditional Executive Assistant role. The position operates as a strategic and operational extension of the Executive, supporting the advancement of priorities, enabling decision-making, and ensuring the effective coordination of business activities across a dynamic portfolio spanning finance, data, and corporate strategy.

The role requires exceptional judgment, discretion, and the ability to manage complexity in a fast-paced environment. The successful candidate will bring a proactive, solutions-oriented mindset, with the ability to anticipate needs, remove friction, and ensure high-quality execution across a wide range of responsibilities. This role also operates in a highly digital and AI-enabled environment. The incumbent will be expected to leverage tools and technologies to enhance the speed, quality, and effectiveness of work.

Working with the Executive

The Executive operates at the intersection of strategy, finance, data, and innovation, with a strong focus on outcomes and impact. The pace is fast, and the scope of work spans board and executive-level priorities, operational coordination, and advancing key initiatives across the business. Priorities evolve as new information and opportunities emerge.

The Executive values:

• Clear, structured thinking and strong judgment
• Concise, high-quality communication
• Proactive problem-solving and follow-through
• The ability to anticipate needs and stay a step ahead

This role is provided with a high degree of trust and autonomy, with the expectation of operating as a true partner, bringing forward solutions, improving workflows, and enabling focus in a complex environment.

Key accountabilities

Strategic Executive Support

• Plans, directs, and coordinates the delivery of executive support services aligned with business priorities
• Acts as a trusted partner and gatekeeper, managing priorities, time, and decision flow
• Anticipates needs, identifies risks, and proactively addresses emerging issues
• Researches issues and prepares high-quality correspondence, reports, presentations, and briefing materials
• Maintains effective relationships with internal and external stakeholders to support coordination and issue resolution

Project Coordination

• Supports the planning and execution of projects, including timelines, deliverables, and tracking of key milestones
• Coordinates cross-functional activities to ensure alignment and timely delivery of outputs
• Supports the development of briefing materials and documentation for board and executive-level engagements
• Serves as the Asana lead for the department, maintaining project tracking systems, supporting team adoption, and ensuring consistent use of tools and workflows across projects.

Communications and Information Flow

• Acts as a focal point and gatekeeper for incoming inquiries and requests for the Executive
• Manages and organizes a high volume of incoming and outgoing correspondences and ensures that all outgoing correspondence meets protocol requirements and internal standards.
• Develops and maintains communications links and an extensive network with senior management, partners, senior officials of industry, etc. to foster effective working relationships for the management and coordination of sensitive issues; and ensures collaboration and identifies, coordinates and advises on key requirements and expectations of the Executive.
• Manages information flow and quality control of documents (i.e. presentations. handouts, meeting materials, briefings). Edits documentation for appropriate language, style and grammar.
• Routes and responds to questions/requests, prioritizes issues and ensures that they are handled accordingly.

Event & Travel Coordination

• Arranges and coordinates meeting and event logistics for the Executive and the business unit.
• Coordinates and manages travel arrangements, bookings, and travel expenses for the Executive(s).
• Prepares detailed itineraries and agendas.

Calendar Management & Meeting Preparation

• Manages a complex and high-volume calendar, including sensitive and confidential engagements
• Coordinates virtual and in-person meetings, including logistics and materials
• Anticipates priorities, monitors deadlines, and ensures alignment of the Executive’s schedule with key objectives

Administrative and Operational Support

• Prepares, reviews, and edits documents, reports, presentations, and briefings
• Manages administrative processes including procurement, service providers, and internal requests
• Coordinates contracts and documentation, including routing, approvals, and record management
• Supports vendor coordination, Statements of Work, and tracking of deliverables

Financial Support

• Manages financial processes including invoices, expenses, reconciliations, and budget tracking
• Supports financial reporting activities, including variance tracking and forecast coordination
• Ensures compliance with financial and procurement policies
• Monitors and tracks spend across suppliers and activities

AI & Workflow Optimization

• Leverages AI and digital tools to draft, refine, and enhance communications, presentations, and materials
• Identifies opportunities to streamline workflows and reduce manual effort
• Supports continuous improvement in how work is executed across the business unit
• Enhances the speed and quality of outputs while maintaining accuracy and professionalism

Information Management

• Manages documentation and records to ensure accessibility, accuracy, and confidentiality
• Protects sensitive information and maintains high standards of discretion

Other Duties

• Performs other related duties.
• Provides backup for other EA or Senior EA positions when needed.

What you need

• Successful completion of post-secondary education in administration or related field or an acceptable combination of education, training and experience
• Minimum 5 years of Executive Assistant experience, including 3+ years supporting senior leadership or C-suite executives
• Comprehensive knowledge of administrative practices and procedures including invoice processing, budget tracking, contracts, expense claims, travel arrangements, calendar management, meeting arrangements and minutes, filing and records management and project tracking and coordination.
• Advanced knowledge of executive support practices and techniques
• Excellent multi-tasking, organizational, and prioritization skills
• Superior attention to detail and commitment to accuracy
• Ability to develop comprehensive and deep understanding of the Executive's strategic objectives and priorities, needs, and preferences
• Ability to develop deep understanding of the strategic goals, priorities and operations of the Business Unit as well as Destination Canada's governance structure, external environment, objectives, activities, programs, partnerships, issues and operations
• Exceptional writing and editing skills, ability to prepare, edit, and manage high-level correspondence, documents, reports, presentations, briefings with an understanding of the audience, purpose and context.
• Ability to maintain confidentiality and protect private and highly sensitive information
• Advanced problem-solving skills. Strategic foresight with the ability to proactively identify and address the Executive's needs before they arise and mitigate problems in advance
• Outstanding written and verbal communication skills, able to represent the Executive professionally, diplomatically and effectively with high level stakeholders
• Excellent interpersonal skills, with the ability to develop strong relationships with internal and external contacts at senior levels
• Ability to manage issues effectively including conducting research, briefing the Executive and providing advice
• Ability to handle sensitive issues and interactions with exceptional professionalism, diplomacy and tact
• Exercises sound judgment to make decisions independently where appropriate and escalating to the Executive when necessary.
• Excellent project coordination skills, with the ability to set timelines, coordinate tasks, and ensure deliverables are completed on time
• Highly adaptable, with a proven ability to improve and streamline processes by effectively leveraging technology and AI-driven tools in a fast-paced executive environment
• High level proficiency in MS Office Suite, virtual meeting tools, and project management tools

Compensation

Salary range: $70,844 - $88,555

Within the range, the base pay offered is determined by multiple factors, including job-related skills and relevant education/experience. Please note starting salaries for new hires typically fall between the minimum and mid-point of the range, to support internal equity and allow room for progression as employees grow and excel in their roles. The range above reflects base pay only and does not include the competitive at-risk pay program and benefits that we offer!

Our total rewards offering is designed to support your health, wellbeing, and life outside of work. In addition to base salary, you’ll have access to:

• Extended health and dental benefits
• A defined contribution pension plan
• A minimum of 3 weeks’ vacation
• 5 paid days for personal and family needs each year
• 1 paid wellbeing day per year
• Generous maternity and parental leave top-up
• An employee and family assistance program
• Flexible working options, including a hybrid model and compressed workweek
• Support towards your professional growth with learning and development opportunities, mentorship, and more.

Things you should know:

• This role follows a hybrid work arrangement, where work is performed onsite at least 3 days per week. Please note the work arrangement is subject to change.

At Destination Canada, we believe that Canada's diversity is its greatest asset and is what touches travelers' hearts most deeply. To that end, we are committed to inclusive leadership within our workplace, workforce, and interactions with partners and travelers alike. Destination Canada is an equal opportunity employer committed to reflecting Canada's diversity through fair and accessible hiring and employment practices. All qualified applicants will receive consideration for employment. If you require accommodations at any point in the recruitment process, please reach out to accessibility@destinationcanada.com.

We know that applying for a new job can be both exciting and intimidating, and we sincerely appreciate your interest and effort.

Location: Vancouver, BC

Department: Finance

Employment Type: Full Time / Hybrid / Indeterminate

Language Designation: English Essential

Posting Close Date: May 10, 2026

About Destination Canada

Tourism is the heartbeat of communities from coast to coast to coast. At Destination Canada, our aspiration for the tourism industry is to generate wealth and wellbeing for all of Canada and enrich the lives of our guests. Our mission is to influence supply and build demand for the benefit of locals, communities and visitors through leading research, alignment with public and private sectors, and marketing Canada nationally and abroad. We seek diverse, ingenious thinkers teeming with intellectual curiosity and a deep desire to grow Canada’s tourism industry – strengthening the socio-cultural, environmental and economic vitality tourism brings to Canada.

About the role

Destination Canada is seeking a dynamic and strategic Director, Financial Planning & Analysis (FP&A) to serve as a key partner to the Executive Director, Finance and the Chief Financial Officer (CFO). This role leads the organization’s enterprise-wide budgeting, forecasting, and financial planning functions, delivering timely, high-quality insights that inform decision-making across Senior Management, the Board, and government partners.

As a critical leader within the Finance team, the Director is accountable for the organization’s annual budget and multi-year financial planning cycle, providing forward-looking analysis that drives agility, transparency, and effective resource allocation. The role also champions the modernization of FP&A through the adoption of advanced technologies, automation, and AI-enabled tools to enhance modelling accuracy, performance measurement, and enterprise-wide insights.

The Director leads and develops the Financial Officer team, champions high standards in financial modelling, and serves as a trusted advisor across the organization.

Key accountabilities

Strategic Financial Leadership

• Leads Destination Canada’s financial planning and analysis function, partnering closely with the Executive Director, Finance and the CFO.
• Owns and directs the end-to-end annual budgeting process and multi-year planning cycle, ensuring alignment with executive strategy and priorities.
• Influences financial decision-making across the organization, identifying priorities, risks, and opportunities as a senior thought leader.
• Prepares and delivers budget and financial reports for Senior Management, the Board, and Board Committees.

Financial Management & Analysis

• Leads quarterly forecasting and variance analysis, providing clear interpretation of financial trends, performance drivers, and impacts.
• Leads development of advanced financial models, dashboards, and performance measurement tools, including new technologies and AI-enabled solutions that improve accuracy, speed, and insight quality.
• Conducts confidential HR-related modelling—including salary budgets, workforce planning, and collective bargaining scenarios—in collaboration with HR and the CFO.
• Oversees ad hoc analysis and formal responses to government agencies such as ISED and TBS.

Cross-Functional Projects & Financial Systems

• Leads financial and cross-functional initiatives that enhance organizational agility, operational effectiveness, and financial discipline.
• Oversees upgrades and improvements to financial systems (ERP, invoicing, expense management, procurement, dashboards), including integration of automation and AI-supported capabilities to strengthen data integrity and reporting precision.
• Evaluates and champions new digital tools, automation opportunities, and analytics technologies that modernize FP&A workflows.

Team Leadership

• Directs, mentors, and develops the Financial Officer team, ensuring strong performance, technical competency, and professional growth.
• Oversees recruitment, workload management, and performance evaluations.
• Sets clear expectations, instills discipline in financial processes, and fosters a culture of innovation, accuracy, accountability, and continuous improvement.

What you need

• Graduation from a recognized university with a degree with a professional accounting designation, or an acceptable combination of education, training and experience.
• Minimum of 7 years' experience in accounting and finance, with a strong foundation in financial management and analysis.
• At least 3 years of managerial experience, with a proven track record in people management and team development.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), and ERP systems such as SAP; experience with dashboards, analytics tools, or AI-supported planning platforms considered an asset.
• Knowledge of financial management and accounting principles, budgeting, forecast preparation, and variance and trend analysis.
• Awareness of emerging technologies, automation, and AI-enabled capabilities relevant to modern FP&A practices.
• Exceptional ability to communicate complex financial information to stakeholders.
• Experience in strategic planning, risk management, and organizational development.
• Knowledge of foreign exchange risk and cash management.
• Knowledge of administrative procedures in the areas of finance, procurement and contracting.
• Ability to navigate complex and sensitive financial scenarios and information with the appropriate levels of discretion.
• Ability to evaluate, adopt, and apply new technologies, automation tools, and AI-driven capabilities that enhance forecasting accuracy, reporting efficiency, and decision support.
• Demonstrated ability to manage multiple projects, deadlines, requirements, establish priorities, coordinate work and multi-task.
• Ability to inspire and motivate a high-performing team.

It would be great if you also had

• Demonstrated experience in a Crown Corporation or Government organization is highly desirable, with understanding of government appropriations and related reporting to agencies such as ISED and TBS.

Compensation

Salary range:  $120,336 - $150,420

Within the range, the base pay offered is determined by multiple factors, including job-related skills and relevant education/experience. Please note starting salaries for new hires typically fall between the minimum and mid-point of the range, to support internal equity and allow room for progression as employees grow and excel in their roles. The range above reflects base pay only and does not include the competitive at-risk pay program and benefits that we offer! 

Our total rewards offering is designed to support your health, wellbeing, and life outside of work. In addition to base salary, you’ll have access to:

• Extended health and dental benefits
• A defined contribution pension plan
• A minimum of 3 weeks’ vacation
• 5 paid days for personal and family needs each year
• 1 paid wellbeing day per year
• Generous maternity and parental leave top-up
• An employee and family assistance program
• Flexible working options, including a hybrid model and compressed workweek
• Support towards your professional growth with learning and development opportunities, mentorship, and more.

Things you should know

• This role follows a hybrid work arrangement, where work is performed onsite at least 3 days per week. Please note the work arrangement is subject to change.
• This position is based in Vancouver, British Columbia. Relocation will be required for candidates not currently located in the area.

At Destination Canada, we believe that Canada's diversity is its greatest asset and is what touches travellers' hearts most deeply. To that end, we are committed to inclusive leadership within our workplace, workforce, and interactions with partners and travellers alike. Destination Canada is an equal opportunity employer committed to reflecting Canada's diversity through fair and accessible hiring and employment practices. All qualified applicants will receive consideration for employment. If you require accommodations at any point in the recruitment process, please reach out to accessibility@destinationcanada.com.

We know that applying for a new job can be both exciting and intimidating, and we sincerely appreciate your interest and effort. Only those applicants under consideration will be contacted.

Location: Remote (U.S. or Canada)

Type: US Applicants – Full-Time; Canadian Applicants – Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

This is not a traditional enterprise CISO role where you inherit a legacy infrastructure, manage a large team, and maintain the status quo. This is a hands-on, entrepreneurial builder role. You are joining at the frontier of AI security — designing systems that don't yet exist, solving problems the industry is only beginning to name, and treating security not as a cost center but as a strategic and commercial advantage.

We're deploying AI agents at scale across client environments, building our own AI-powered tools, and advising organizations on how to safely integrate autonomous systems into mission-critical workflows. That creates a unique security mandate: you must secure our internal operations, embed security directly into the AI products we build, and help clients deploy agents safely in regulated, high-stakes environments. You are architect, operator, and evangelist all at once.

You'll have the rare opportunity to shape how an entire category of technology gets secured. We're not asking you to retrofit old playbooks onto new problems — we're asking you to write the playbook. If you've been looking for a role where security is core to the product, where you can build things that matter, and where your work influences the broader conversation around AI safety and governance, this is it.

What You'll Own

Define and execute our security strategy from the ground up. You'll architect our internal security posture across infrastructure, data, and AI systems, establish governance models for how we deploy agents safely, and ensure we're prepared for compliance frameworks like SOC 2, ISO, and potentially FedRAMP as we scale into enterprise and government clients.

Build security into AI agent systems as a first-class product feature. You'll design guardrails, monitoring, and policy enforcement for autonomous agents — ensuring they operate within defined boundaries, audit their own actions, and surface anomalies in real time. This isn't theoretical; you'll implement these systems in production environments where they directly impact client outcomes.

Develop and potentially commercialize security products. The security tooling you build internally may become standalone offerings. You'll have the latitude to identify what's missing in the market, prototype solutions, and work with our product and engineering teams to turn internal infrastructure into revenue-generating products.

Lead incident response, threat modeling, and adversarial testing. You'll build and run red team exercises against our AI systems, model attack vectors that don't yet have names, and develop response frameworks for risks unique to agentic AI — things like prompt injection at scale, model extraction, or adversarial manipulation of agent behavior.

Serve as the public face of AI security for Human Agency. You'll represent us in client conversations, partner discussions, and industry forums. You'll publish, speak, and help shape the broader conversation around AI risk, alignment, and governance. If the industry doesn't yet have consensus on how to secure a given AI capability, you'll be one of the people defining it.

Deploy and operate security infrastructure hands-on. You'll implement zero-trust architectures, secure multi-agent systems, deploy monitoring and detection tools, and build secure data pipelines. This is not a role where you delegate all technical work — you write code, you configure systems, you debug in production when necessary.

Who You Are

Experience & Skills

• You've served as a CISO, VP of Security, or Head of Security at a high-growth tech company, ideally one building or deploying AI systems at scale.
• You have deep, hands-on experience securing AI and machine learning systems — not just theoretical knowledge, but real work protecting LLM architectures, model training pipelines, and inference infrastructure.
• You've built and operated cloud-native security programs across AWS, GCP, or Azure, including zero-trust frameworks, identity and access management, and secure multi-tenant architectures.
• You understand threat modeling and red teaming deeply, and you've led adversarial exercises against complex systems — ideally including AI-specific attack vectors like prompt injection, model inversion, or data poisoning.
• You've designed and implemented security monitoring, incident response, and compliance programs that scale — you know what good looks like at every stage from startup to enterprise readiness.
• You have a track record of building or contributing to security products, not just internal programs — something you shipped that customers used, or tooling that became infrastructure for others.

Mindset & Traits

• You think like a founder. You see security as a competitive advantage and a product opportunity, not just a compliance checkbox. You want to build things, not just manage them.
• You are comfortable with ambiguity and energized by unsolved problems. The fact that no one has secured autonomous AI agents at scale yet doesn't intimidate you — it excites you.
• You are product-minded and commercially aware. You understand that security decisions have business implications, and you can articulate trade-offs in language that non-security stakeholders understand and respect.
• You are technical enough to earn respect from engineers and pragmatic enough to earn trust from clients. You can debug a containerized agent deployment in the morning and present to a CFO in the afternoon.
• You are a teacher and a builder of institutional knowledge. You document what you learn, you share what you know, and you leave systems better than you found them.
• You care deeply about doing the right thing. You take security seriously because real people and real organizations depend on it, and you hold yourself to the highest standard even when no one is watching.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse perspectives and are committed to building inclusive, high-performing teams where everyone can do their best work.

Location: Remote (U.S. or Canada)

Type: US Applicants – Full-Time; Canadian Applicants – Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

This is not a traditional enterprise CISO role where you inherit a legacy infrastructure, manage a large team, and maintain the status quo. This is a hands-on, entrepreneurial builder role. You are joining at the frontier of AI security — designing systems that don't yet exist, solving problems the industry is only beginning to name, and treating security not as a cost center but as a strategic and commercial advantage.

We're deploying AI agents at scale across client environments, building our own AI-powered tools, and advising organizations on how to safely integrate autonomous systems into mission-critical workflows. That creates a unique security mandate: you must secure our internal operations, embed security directly into the AI products we build, and help clients deploy agents safely in regulated, high-stakes environments. You are architect, operator, and evangelist all at once.

You'll have the rare opportunity to shape how an entire category of technology gets secured. We're not asking you to retrofit old playbooks onto new problems — we're asking you to write the playbook. If you've been looking for a role where security is core to the product, where you can build things that matter, and where your work influences the broader conversation around AI safety and governance, this is it.

What You'll Own

Define and execute our security strategy from the ground up. You'll architect our internal security posture across infrastructure, data, and AI systems, establish governance models for how we deploy agents safely, and ensure we're prepared for compliance frameworks like SOC 2, ISO, and potentially FedRAMP as we scale into enterprise and government clients.

Build security into AI agent systems as a first-class product feature. You'll design guardrails, monitoring, and policy enforcement for autonomous agents — ensuring they operate within defined boundaries, audit their own actions, and surface anomalies in real time. This isn't theoretical; you'll implement these systems in production environments where they directly impact client outcomes.

Develop and potentially commercialize security products. The security tooling you build internally may become standalone offerings. You'll have the latitude to identify what's missing in the market, prototype solutions, and work with our product and engineering teams to turn internal infrastructure into revenue-generating products.

Lead incident response, threat modeling, and adversarial testing. You'll build and run red team exercises against our AI systems, model attack vectors that don't yet have names, and develop response frameworks for risks unique to agentic AI — things like prompt injection at scale, model extraction, or adversarial manipulation of agent behavior.

Serve as the public face of AI security for Human Agency. You'll represent us in client conversations, partner discussions, and industry forums. You'll publish, speak, and help shape the broader conversation around AI risk, alignment, and governance. If the industry doesn't yet have consensus on how to secure a given AI capability, you'll be one of the people defining it.

Deploy and operate security infrastructure hands-on. You'll implement zero-trust architectures, secure multi-agent systems, deploy monitoring and detection tools, and build secure data pipelines. This is not a role where you delegate all technical work — you write code, you configure systems, you debug in production when necessary.

Who You Are

Experience & Skills

• You've served as a CISO, VP of Security, or Head of Security at a high-growth tech company, ideally one building or deploying AI systems at scale.
• You have deep, hands-on experience securing AI and machine learning systems — not just theoretical knowledge, but real work protecting LLM architectures, model training pipelines, and inference infrastructure.
• You've built and operated cloud-native security programs across AWS, GCP, or Azure, including zero-trust frameworks, identity and access management, and secure multi-tenant architectures.
• You understand threat modeling and red teaming deeply, and you've led adversarial exercises against complex systems — ideally including AI-specific attack vectors like prompt injection, model inversion, or data poisoning.
• You've designed and implemented security monitoring, incident response, and compliance programs that scale — you know what good looks like at every stage from startup to enterprise readiness.
• You have a track record of building or contributing to security products, not just internal programs — something you shipped that customers used, or tooling that became infrastructure for others.

Mindset & Traits

• You think like a founder. You see security as a competitive advantage and a product opportunity, not just a compliance checkbox. You want to build things, not just manage them.
• You are comfortable with ambiguity and energized by unsolved problems. The fact that no one has secured autonomous AI agents at scale yet doesn't intimidate you — it excites you.
• You are product-minded and commercially aware. You understand that security decisions have business implications, and you can articulate trade-offs in language that non-security stakeholders understand and respect.
• You are technical enough to earn respect from engineers and pragmatic enough to earn trust from clients. You can debug a containerized agent deployment in the morning and present to a CFO in the afternoon.
• You are a teacher and a builder of institutional knowledge. You document what you learn, you share what you know, and you leave systems better than you found them.
• You care deeply about doing the right thing. You take security seriously because real people and real organizations depend on it, and you hold yourself to the highest standard even when no one is watching.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse perspectives and are committed to building inclusive, high-performing teams where everyone can do their best work.