MongoDB is building a world-class team in North America to create tooling that helps customers modernize their applications and migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise legacy workloads and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Code Generation and Data Migration team are critical in this journey, helping customers with schema modeling, code generation, initial data loads, and continuous data synchronization.

We're looking for a Senior Engineer with a strong background in computer science fundamentals, systems design, experience in the Java ecosystem, streaming systems, and data-intensive applications to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform, code generation and migration tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation and  building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React.You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers, product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

This role will be based out of North America in the PST and MST zones only.

The ideal candidate for this role will have

• 2+ years of  engineering experience in backend systems, distributed systems, or core platform development
• Experience in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning
• Experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Good understanding of algorithms, data structures and their time and space complexity
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Nice to Have

• Familiarity with cloud-native distributed systems (e.g., Kubernetes)
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL
• Contributions to relevant open-source projects

Position Expectations

• Contribute high-quality, well-tested backend code to the data migration engine and core components of our generative AI orchestration platform
• Collaborate effectively with Product Management, AI researchers and machine learning engineers and designers to build and deliver on the product roadmap
• Work to develop robust and efficient backend services that orchestrate AI functionalities
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration
• Participate actively in code reviews to enforce best practices and patterns
• Help troubleshoot and resolve complex technical issues in our distributed systems
• Give and solicit feedback on technical design documents and pull requests
• Perform tasks related to process such as CI/CD, quality, testing, etc 

Success Measures

Within the first three months, you will have:

• Familiarize yourself with the MongoDB database and aggregation language
• Familiarize yourself with the backend tech stack including Java, Spring Boot, and Kafka
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have:

• Familiarised yourself with the rest of our the application modernization tool stack
• Delivered at least one large scale feature that spans the entire tech stack
• Reviewed and contributed to scope and technical design documents

Within 12 months, you will have:

• Become a key contributor to our backend stack, capable of taking on complex features independently
• Helped recruit and interview new members of the team
• Collaborated effectively with other teams at MongoDB on cross-functional projects

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425547

Make your impact within a rapidly growing Fintech Company

You’ll sit within our Post‑Sales organization supporting our Mid Market accounts, partnering closely with peers across Sales, Product, and Operations to accelerate adoption of BILL solutions across Payables, Receivables, and Spend & Expense. In this high‑visibility role, you’ll own a book of business, lead executive business reviews, and consistently hit retention, expansion, and renewal targets while shaping how customers modernize their finance operations.

Responsibilities 

• Drive continual product adoption, expansion sales and subscription renewals of the BILL platform to hit a monthly quota
• Manage and retain relationships in an enterprise book of business
• Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement
• Conduct business reviews around product configuration and best practices for controllers and CFOs of mid-market and larger SMB companies
• Conduct training webinars for end users of BILL’s platform
• Develop and maintain an in-depth knowledge of BILL's products and services 
• Develop and maintain an in-depth knowledge of AP/AR and accounting practices
• Drive adoption of additional BILL products as they are released. 

We’d love to chat if you have:

• 2 years in customer‑facing, revenue‑owning roles (CSM, AM, or similar) within SaaS
• Proven success managing and growing strategic or enterprise accounts, with a consistent track record of hitting quota.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Experience leading cross‑functional initiatives to deliver customer outcomes and resolve complex projects.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Proficiency with Salesforce and strong time/prioritization discipline in a metrics-driven environment.

Desired Qualifications:

• Experience in finance/accounting or with AP/AR workflows.
• Working knowledge of financial reports and common accounting systems (e.g., QuickBooks, NetSuite).
• Experience with using Gainsight as your CRM to log all customer interactions and CTAs. 

• Make your impact within a rapidly growing Fintech Company

  We are seeking Business Development Representatives to join our growing sales team. You will qualify leads, build relationships with prospective customers, network with partners, and generate new opportunities for BILL Direct Sales channel. Business Development Reps who consistently meet and exceed their sales targets will be considered for exciting career expansion opportunities within our growing organization. This position reports to the Business Development Manager in the Direct Sales channel.

  We’d love to chat if you:

  • Feel confident engaging with both outbound and marketing-sourced leads to schedule high-quality demos and discovery calls for our Account Executives
  • Enjoy the art of creative prospecting using tools like Salesforce, ZoomInfo, LinkedIn Sales Navigator, and Outreach
  • Thrive in a fast-paced, high-volume environment—making 80+ outbound calls each day is just part of your rhythm
  • Excel at managing multiple prospects across different stages of the sales cycle through a mix of calls, emails, texts, and social outreach
  • Take initiative in learning and mastering BILL’s product suite and value proposition
  • Consistently meet—and aim to exceed—weekly and monthly KPIs including call volume (80+ outbound calls per day), meetings booked, opportunities created, and deals influenced
  • Embrace a collaborative, team-first culture where daily huddles are an opportunity to align on goals and celebrate wins
  • Are resilient, adaptable, and a strong communicator—especially when navigating objections and turning challenges into opportunities

   

  Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

As a Growth Account Executive - Spend & Expense in our direct sales organization, you will be a member of the team responsible for outbound sourcing and closing of new business through a full sales cycle. This critical role builds excellent relationships with our mid-market prospects for better, faster, simpler, and more controlled Corporate credit card,  Expense management, and Spend controlled platforms. It is an outstanding time to join the industry leader in a huge market opportunity.

• Achieve and consistently exceed sales goals by closing new business
• Full-cycle sales with responsibility for building and maintaining a pipeline of prospective customers
• Present and demonstrate the value of BILL's  products and services to prospective buyers  

We’d love to chat if you have:

• 5+ years of experience in B2B mid-market sales with a successful track record of sales performance.
• SaaS new business sales experience required. Selling into finance is helpful.
• Consistent track record of success and achievement (e.g. exceeding quota consistently, forward-thinking revenue responsibility).
• Proficient in using sales tools such as Salesforce, Outreach, Zoominfo, LinkedIn, and Google Office suite.
• Proven success for self generated pipeline through cold calling, email, and self sourcing tools. 
• Responsible for generating up to 50% of your own pipeline
• Handle full sales cycle from self sourcing to closing 
• Highly motivated, driven and self-starting individual.
• Excellent written and oral skills, highly articulate.
• Real passion for sales.
• Functional/Technical Expertise
• Strong Communication and Objection Handling Skills
• Bachelor's degree or equivalent experience

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

• Lead and manage a team of approximately 15 agents 
• Drive team performance and results through 1:1’s, team meetings, QA coaching, goal-setting, skill development, and agent accountability.
• Build a positive leadership brand that inspires trust, fosters collaboration, and drives success for your team and organization.
• Proficiency in de-escalating conflicts and engaging in customer contacts as needed
• Maintain a proactive approach to change management and effectively navigate adversity within the team.
• Capacity to work effectively with others towards a common goal, leveraging interpersonal skills to build consensus and drive collective action. 
• Ability to effectively analyze situations, weigh options, and come to a decision promptly. 
• Communicate clearly to varying levels of audience in clear and confident fashion. 
• Seeks input from all team members, valuing diverse opinions and backgrounds.
• Contributes to an open, inclusive and psychologically safe environment where team members feel comfortable sharing their ideas and perspectives.
• An understanding of contact center metrics of success and track record in improving performance in those respective areas, including adherence, customer satisfaction, QA, etc.

We’d love to chat if you have:

• A minimum of 3-5 years of experience in a customer service leadership role, with a proven track record of improving customer satisfaction metrics and processes.
• 1 year experience working with strategic accounts
• Robust knowledge of MS Excel or Google Sheets required
• Proficient in Workforce Management (WFM) applications (Calabrio) and Customer Relationship Management (CRM) systems (Salesforce)
• Ability to think and act strategically within a dynamic, fast-paced organization.
• A positive, people-oriented demeanor with an enthusiastic attitude and growth mindset
• Effective leadership in discussions, presentations, and influencing others.
• Flexes style and approach as the situation requires: can direct, collaborate, or empower.
• Adept at articulating the “why” and draws a line-of-sight to the customer, focusing on outcomes. 

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

• Lead and manage a team of approximately 15 agents 
• Drive team performance and results through 1:1’s, team meetings, QA coaching, goal-setting, skill development, and agent accountability.
• Build a positive leadership brand that inspires trust, fosters collaboration, and drives success for your team and organization.
• Proficiency in de-escalating conflicts and engaging in customer contacts as needed
• Maintain a proactive approach to change management and effectively navigate adversity within the team.
• Capacity to work effectively with others towards a common goal, leveraging interpersonal skills to build consensus and drive collective action. 
• Ability to effectively analyze situations, weigh options, and come to a decision promptly. 
• Communicate clearly to varying levels of audience in clear and confident fashion. 
• Seeks input from all team members, valuing diverse opinions and backgrounds.
• Contributes to an open, inclusive and psychologically safe environment where team members feel comfortable sharing their ideas and perspectives.
• An understanding of contact center metrics of success and track record in improving performance in those respective areas, including adherence, customer satisfaction, QA, etc.

We’d love to chat if you have:

• A minimum of 3-5 years of experience in a customer service leadership role, with a proven track record of improving customer satisfaction metrics and processes.
• 1 year experience working with strategic accounts
• Robust knowledge of MS Excel or Google Sheets required
• Proficient in Workforce Management (WFM) applications (Calabrio) and Customer Relationship Management (CRM) systems (Salesforce)
• Ability to think and act strategically within a dynamic, fast-paced organization.
• A positive, people-oriented demeanor with an enthusiastic attitude and growth mindset
• Effective leadership in discussions, presentations, and influencing others.
• Flexes style and approach as the situation requires: can direct, collaborate, or empower.
• Adept at articulating the “why” and draws a line-of-sight to the customer, focusing on outcomes. 

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

We are seeking a strategic, high-energy leader to oversee BILL’s Business Development organization across all product areas, with a primary strategic goal of driving the team upmarket. This role is ideal for a proven sales development leader who is passionate about BDR strategy, pipeline creation, and scaling systems.

This will report directly to our SVP of Sales and will lead a team of 7 front-line Business Development Managers, who lead a total of 50+ reps. The Head of Business Development will set the vision for attracting and developing top BDR talent while driving strong alignment with sales, marketing, operations, and recruiting partners. This role requires an exceptional ability to coach at scale, a heavy emphasis on outbound and Account-Based Marketing (ABM) motions, and experience launching and leveraging AI tools.

Make your impact within a rapidly growing Fintech Company

• Lead, coach, and develop a team of 7 front-line BDR managers and 50+ reps, building a high-performance culture rooted in accountability, development, and results.
• Drive the outbound strategy: While our inbound motion is currently working well, this role requires a critical focus on outbound efforts, specifically creating Account-Based Marketing (ABM) motions rather than just calling leads that have shown interest.
• Launch and leverage AI tools: Champion the adoption of artificial intelligence and emerging sales tech, as the sales development area is highly impacted by AI.
• Partner to drive AE conversions: Partner closely and effectively with Account Executive (AE) leaders to drive conversions, as well as with the Ops team to fully understand and leverage data and tools.
• Set and execute the overall strategy for the organization, ensuring consistent pipeline contribution, KPI attainment, and strong alignment to company growth goals.
• Develop senior-level leadership capabilities within your management team through regular coaching, performance management, succession planning, and career development.
• Drive organizational effectiveness by evaluating team structure, territory design, workflows, qualification standards, and lead handoff practices to improve conversion and sales efficiency.
• Build scalable onboarding, training, and manager enablement programs that strengthen prospecting, qualification, messaging, and operational rigor.

We’d love to chat if you have:

• Mandatory second-line leadership experience, specifically with a focus on at least two years of experience at this level.
• Proven experience leading at scale, ideally having successfully managed a team of approximately 50 people.
• Experience with Multi-Product Adoption, including developing the overall strategy and tactical approach to selling simple and effective solutions that encourage adoption of multiple products and services.
• Mandatory experience launching and leveraging AI tools for both inbound and outbound motions.
• Strong expertise driving outbound strategy and ABM motions, performance management, and cross-functional alignment with sales and marketing.
• Experience in larger, established organizations
• Exceptional coaching skills with the ability to develop managers, elevate leadership bench strength, and improve execution at scale.
• Strong analytical and operational mindset, with the ability to partner with Ops to use data, metrics, and business judgment to identify issues and drive continuous improvement.
• Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Business Development organization effectively.

Make your impact within a rapidly growing Fintech Company

We are looking for an experienced Email Marketing Manager to join our team. The ideal candidate will have a proven track record of building successful email marketing programs (via email nurturing and email campaigns), working collaboratively with other teams to develop effective strategies, and executing campaigns flawlessly. As an Email Marketing Manager, you will be responsible for creating visually appealing emails that are engaging and tailored to our target audience. You will play a role in working with our AI tools and our creative team to develop compelling emails and email templates. You will also work closely with the analytics team to help measure the effectiveness of our campaigns. If you are a data-driven individual who is passionate about delivering impactful email campaigns, we would love to hear from you.

We’d love to chat if you have experience with the following:

• Strategy & Roadmap
• Co-develop email/lifecycle marketing strategy with cross-functional marketing teams to ensure messaging, tone, and timing are aligned across all channels.
• Develop automated, trigger-based journeys to prospect throughout early top and middle funnel lifecycle stages.
  
  
• Execution & Optimization
• Own key lifecycle growth targets and be directly accountable for delivering measurable impact on these metrics.
• Build and deploy campaigns using Inflection.io (experience with Marketo, HubSpot, Braze, Customer.io or similar tools welcome).
• Coordinate segmentation, dynamic content, and personalization for maximum relevance.
• Design, test, and optimize A/B and multivariate experiments to improve open, click, and conversion rates.
• Demonstrated advanced proficiency in leveraging AI tools and automation to design, execute, and optimize marketing campaigns.
• Ensure compliance with email best practices and regulations (CAN-SPAM, GDPR, etc.).
  
  
• Analytics & Reporting
• Track and report KPIs across lifecycle programs
• Partner with analytics, GTM Ops, Analytics and marketing managers to develop dashboards and actionable insights.
• Use data to iterate and scale high-performing programs.
  
  
• Cross-Functional Collaboration
• Work in lockstep with GTM/Growth Marketing teams to plan and execute messaging strategies
• Partner with GTM Ops to integrate data flows, improve targeting, and measure impact.
  
  
• Asset & Process Management
• Maintain an organized inventory of email assets, templates, and automation flows.
• Document and standardize processes for consistent execution.

Qualifications

• 4+ years of email or lifecycle marketing experience in B2B SaaS or similar environment.
• Deep expertise with marketing automation platforms (Inflection.io, Marketo, HubSpot, Braze, Customer.io or comparable tools).
• Proven track record of building and scaling automated, personalized lifecycle programs that drive measurable outcomes.
• Strong segmentation, testing, and analytics skills with ability to translate insights into action.
• Working knowledge of HTML/CSS for email template editing is a plus.
• Familiarity with CRM systems (Salesforce or similar) and integrating email with customer data platforms.
• Excellent project management and cross-functional collaboration skills.
• Solid understanding of email compliance (CAN-SPAM, GDPR, etc.).

Make your impact within a rapidly growing Fintech Company

BILL is hiring a seasoned Product Manager to lead our mid-market expansion. You will shape the end-to-end product experience for growing companies and accounting firms across cash flow intelligence, expense allocation, multi-entity management, and a unified AP and spend experience. Your work turns complex, multi-entity financial operations into simple, scalable workflows that help controllers and CFOs move faster with confidence, powered by AI.

In this role, you will set a multi-year vision, drive zero-to-one capabilities, and lead cross-functional teams from discovery through scaled delivery. You will turn customer research and product data into a focused roadmap, balancing sophistication with the usability BILL is known for. Success looks like step-change adoption, retention, and revenue impact in mid-market, anchored by AI-native experiences that deliver real insight and automation where it matters most.

Responsibilities:

• Drive the multi-year vision and strategy for mid-market workflows spanning AP, spend, cash flow insights, and multi-entity.
• Develop frameworks to prioritize a broad surface area and sequence high-leverage investments.
• Lead discovery-to-delivery execution across engineering, design, data, finance, and go-to-market.
• Translate complex financial requirements into clear specs, crisp roadmaps, and measurable outcomes.
• Deliver zero-to-one capabilities such as multi-entity expense allocation and AI-powered forecasting and anomaly detection.
• Monitor adoption, activation, retention, and revenue to inform data-driven decisions and iteration.

We’d love to chat if you have:

• Depth in B2B financial workflows such as AP automation, expense management, or accounting software.
• Fluency in controllership operations including multi-entity, consolidated reporting, budgets, and vendor management.
• A track record of launching and scaling complex products and aligning diverse stakeholders.

Desired Qualifications:

• Experience embedding AI into product workflows and clear judgment on where it drives real user value.
• Strength in framework-driven prioritization and executive-ready product communication.
• Comfort operating in ambiguity and creating clarity across multi-quarter programs.

#LI

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Reporting to the Creative Director, a Staff Motion Designer at BILL is responsible for bringing the brand to life by leading the development, usage, and evolution of the motion discipline at BILL. Driving foundational work streams such as brand standards, motion style guides, and templates for the brand, and leading/delivering high-bar motion work for marketing assets across digital experiences, hype videos, educational content, campaigns, email marketing, events, and more. A Staff Motion Designer contributes to, interprets, and delivers upon strategic creative briefs for complex and large projects; seeks and shares necessary information from stakeholders and partner teams; determines the best design approaches for achieving results, and coordinates contributions from other design team members. 

Additionally, Staff Motion Designers proactively analyze work methods and  business constraints, and propose and drive programs and processes which reduce operational redundancies and drive the Marketing organization’s strategic goals. They actively network and conduct cross-team share-outs which help others understand how the motion discipline contributes to strategic business goals.

A Staff Motion Designer is an integral part of a Creative Studio team who mentors across creative disciplines, and  collaborates across the BILL Marketing org to develop impactful work which delivers strong business outcomes. They act as design leaders, driving a design culture of excellence and growth, including identifying conflict and fostering resolution, mentoring peers and junior members of the creative team and beyond.

Key responsibilities include:

• Act autonomously as a creative lead throughout fast-paced creative workflows to deliver high-bar and impactful creative marketing assets, while balancing business needs with technical and creative constraints.
• Interpret and contribute to strategic briefs, evaluating and proposing creative approaches inline with business needs, propose design and motion solutions, iterate execution inline with stakeholder feedback, finalize and deliver creative assets.
• Succinctly and professionally present work, logic, and feedback openly to senior leadership and stakeholders across Marketing and other BILL organizations, explaining changing priorities and using compelling arguments to convey conclusions and ideas. Ask clarifying questions, interpret feedback for others, and propose solutions to address efficiently. 
• Maintain and share up-to-date expertise and best-practices relevant to common workstreams and/or touchpoints. Seek and share similar information from regular stakeholders and partners.
• Anticipate, flag, and propose solutions to avoid potential bottlenecks and roadblocks, and communicate project status with Project Managers regularly.
• Establish mechanisms to actively maintain relationships with cross-functional teams to better understand their collaboration needs, concerns, and roadmaps. Identify conflict, lead steps and dialog to resolve, and incorporate learnings into processes to mitigate future conflict.
• Manage and strategically iterate creative approaches, continually elevating personal creative bar and output, and driving elevated creative bar of the team. Actively identify areas for improvement across the team’s output, and develop tools to bring the team's body of work up to high-bar.
• Actively manage personal career development, including defining and tracking quarterly goals, and seeking feedback around job expectations, performance, and promotion cadence. Independently identify “stretch” opportunities and initiate engagement and planning.

We’d love to chat if you have:

• 7+ Years of Proven Impact: A track record of high-level motion design expertise transforming complex ideas into compelling visual narratives.
• A deep understanding of core motion design principles, editing, composting, UI/UX and strong design fundamentals: form, color, composition, layout, and typography.
• Mastery of Craft: Proficiency with Adobe Creative Cloud (After Effects, Premier Pro, Illustrator, Photoshop) Figma, and Lottie. 3D proficiency (Cinema 4D / Blender) and experience with creative AI workflows are a plus.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

Join BILL’s Strategy & Operations team as a Director, where you will partner with our Product organization to develop product strategy and ensure efficient execution of highest priority initiatives. This role will work closely with leadership of our Product organization, but will collaborate deeply with broader functions across BILL, including Engineering, Go-to-Market, Finance, and Data Analytics organizations to drive strong connective tissue between corporate priorities and day-to-day execution.  While the role is an individual contributor position, will lead work strategic work across Product and cross-functional teams and influence at the senior leadership level. The ideal candidate has strong business intuition, the ability to leverage a strategy toolkit to assess opportunities, exceptional organization and project management skills, and can effortlessly build relationships to influence and support stakeholders. Additionally, this work will contribute heavily to the ongoing development and execution of BILL’s AI vision, focused on unlocking market-leading value creation via agentic automation for our SMB customers and Accountant clients. 

Responsibilities:

• Lead the development and ongoing refinement of product strategy, ensuring tight alignment with BILL’s corporate priorities and long-term vision.
• Drive the operating rhythm for the Product Organization (e.g., OKRs, business reviews, planning cycles), creating clarity on goals, progress, and trade-offs.
• Lead comprehensive planning processes for the Software BU, ensuring alignment with long-term priorities while adapting to changing market and company conditions. Maintain a quarterly, annual / 18 month roadmap. 
• Structure and execute complex, cross-functional strategic initiatives—from problem definition through recommendation, implementation, and post-mortem learning.
• Analyze business, product, and customer data to generate insights, build robust models, and translate findings into clear recommendations for senior leaders.
• Craft executive-ready presentations and narratives that communicate strategy, performance, and key decisions to Product leadership and cross-functional stakeholders.
• Partner with Product, Engineering, GTM, and Finance to translate strategy into roadmaps, KPIs, and resourcing plans that enable efficient, high-impact execution.
• Advocate for data-driven decision-making across the organization, establishing robust frameworks for evaluating trade-offs and impact
• Serve as a visible leader and thought partner—creating structure for complex challenges and accelerating high-visibility initiatives

We’d love to chat if you have:

• 10+ years of experience, with direct expertise in both Strategy Consulting and at a company in a Product-related role (Strategy, Product Management, Business Operations, etc.); ideal candidate has 3+ years of direct experience working at a SaaS company
• Robust experience partnering closely with Product and Engineering leaders to shape strategy and drive cross-functional execution
• Deep familiarity with GenAI software offerings and experience scaling AI initiatives within software businesses 
• Demonstrated experience driving high-impact, strategic initiatives and influencing senior stakeholders through data-driven recommendations
• Robust experience partnering closely with Product and Engineering leaders to shape strategy and drive cross-functional execution
• Exceptional analytical and problem-solving skills, including comfort working with data to build models, size opportunities, and inform trade-off decisions
• Outstanding communication and influence skills, with a track record of creating executive-level materials and aligning senior stakeholders without formal authority.
• Ability to operate at both strategic and hands-on levels, thriving in ambiguity, driving structure, and proactively moving work from idea to impact.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

Join the CXO Shared Services team at BILL, where we drive operational excellence and enable scalable growth for a dynamic, customer-centric fintech leader. As the WFM Program & Technical Enablement Lead, you will play a pivotal role in ensuring our workforce is optimally aligned to business needs, directly impacting customer experience and operational efficiency. This is an opportunity to shape how BILL anticipates, plans, and adapts to rapid change—making a tangible difference in a high-growth environment.

Responsibilities:

• Serve as the Calabrio platform subject matter expert, administering system configurations, unlocking native forecasting, scenario modeling, and reporting capabilities to maximize tool utilization and protect scheduling accuracy across the BPO network.
• Audit scheduling efficacy and forecast accuracy produced by offshore WFM partners, identifying gaps in quality and compliance and escalating findings through the appropriate governance channels to maintain program integrity.
• Standardize WFM data and KPI reporting across the Site WFM, WaaS, and BILL WFM ecosystem, establishing a single source of truth that ensures consistency and enables reliable performance visibility across the onshore/offshore model.
• Lead technical onboarding for new offshore WFM resources, ensuring partners are trained on Calabrio workflows, scheduling standards, and BILL's WFM processes before assuming production responsibilities
• Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies, conducting routine process audits and serving as a check-and-balance on offshore execution to mitigate operational and compliance risk.

We’d love to chat if you have:

• 3-5 years hands-on experience administering Calabrio WFM, including system configuration, scheduling builds, and reporting — not just as a user, but as someone who owns the tool.                                                                                                                                                              
• A track record of working in a split onshore/offshore BPO environment, with an understanding of how to maintain data consistency, audit partner outputs, and hold vendors accountable to program standards.
• Strong analytical instincts and a high bar for data integrity, with the ability to identify discrepancies across reporting layers, ask the right questions, and drive toward a single source of truth.
• Experience bridging the gap between WFM strategy and day-to-day execution, translating leadership priorities into structured processes, governance frameworks, and scalable operational workflows.
• A continuous improvement mindset with the ability to identify underutilized system capabilities and build the case — and the roadmap — for closing the gap between what the tools can do and how they are currently being used.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

Join the CXO Shared Services team at BILL, where we drive operational excellence and enable scalable growth for a dynamic, customer-centric fintech leader. As the WFM Program & Technical Enablement Lead, you will play a pivotal role in ensuring our workforce is optimally aligned to business needs, directly impacting customer experience and operational efficiency. This is an opportunity to shape how BILL anticipates, plans, and adapts to rapid change—making a tangible difference in a high-growth environment.

Responsibilities:

• Serve as the Calabrio platform subject matter expert, administering system configurations, unlocking native forecasting, scenario modeling, and reporting capabilities to maximize tool utilization and protect scheduling accuracy across the BPO network.
• Audit scheduling efficacy and forecast accuracy produced by offshore WFM partners, identifying gaps in quality and compliance and escalating findings through the appropriate governance channels to maintain program integrity.
• Standardize WFM data and KPI reporting across the Site WFM, WaaS, and BILL WFM ecosystem, establishing a single source of truth that ensures consistency and enables reliable performance visibility across the onshore/offshore model.
• Lead technical onboarding for new offshore WFM resources, ensuring partners are trained on Calabrio workflows, scheduling standards, and BILL's WFM processes before assuming production responsibilities
• Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies, conducting routine process audits and serving as a check-and-balance on offshore execution to mitigate operational and compliance risk.

We’d love to chat if you have:

• 3-5 years hands-on experience administering Calabrio WFM, including system configuration, scheduling builds, and reporting — not just as a user, but as someone who owns the tool.                                                                                                                                                              
• A track record of working in a split onshore/offshore BPO environment, with an understanding of how to maintain data consistency, audit partner outputs, and hold vendors accountable to program standards.
• Strong analytical instincts and a high bar for data integrity, with the ability to identify discrepancies across reporting layers, ask the right questions, and drive toward a single source of truth.
• Experience bridging the gap between WFM strategy and day-to-day execution, translating leadership priorities into structured processes, governance frameworks, and scalable operational workflows.
• A continuous improvement mindset with the ability to identify underutilized system capabilities and build the case — and the roadmap — for closing the gap between what the tools can do and how they are currently being used.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

We are seeking an experienced Revenue Accounting Manager to join our revenue accounting team. This role is critical in ensuring accurate and compliant financial reporting related to our revenue streams. The ideal candidate will have a strong background in accounting principles, specifically ASC 606, experience with revenue accounting and accounts receivable, and a proven track record of managing complex reconciliations and processes.

This position requires extensive cross-functional partnership with teams across the organization, including Sales Operations, Sales, Business Development, Deal Desk, Customer Success, Legal, FP&A, Data/Analytics, Revenue Operations, Product, Engineering, Finance System, Treasury, and Operations, to ensure accurate reporting and drive process improvements.

• Contract Customer Billing

• Own end‑to‑end billing for a portfolio of contract and strategic partners, ensuring timely, accurate, and complete invoices in accordance with commercial terms and BILL policies.
• Review customer contracts, order forms, amendments, and pricing schedules to determine appropriate billing cadence, milestones, and one‑time vs recurring fees.
• Partner with Sales Ops, Business Development, engineering, finance system, and Legal to ensure contract structures and billing mechanics align with revenue recognition and AR requirements.
• Partner with Sales Ops, Customer Success and deal desk teams to address customer requests. 

• Collections & Receivables Management

• Manage A/R aging, lead collection efforts on past‑due balances, and reduce DSO and write‑offs while maintaining a strong customer experience.
• Collaborate with Customer Success, and Sales to resolve short‑pays, disputes, and unapplied cash, including recommending payment plans or settlements within policy.
• Manage allowance and bad debt assessments for higher‑risk accounts, ensuring supporting documentation is complete and audit‑ready.

• Accounts Receivable & Revenue Reconciliations

• Review monthly and quarterly reconciliations for AR, unbilled revenue, deferred revenue, contract assets/liabilities, and other revenue‑related accounts, resolving variances independently as a senior revenue accountant level.
• Build and maintain roll‑forward schedules and supporting analyses that connect operational drivers (volumes, rates, tiers) to GAAP balances and period‑over‑period movements.
• Design and improve reconciliation processes and controls to support SOX compliance, scalability, and automation.
• Propose process improvements to reduce time spent on complex manual processes

• Revenue Reporting & Cross‑Functional Analytics

• Partner with FP&A, Data/Analytics, Revenue Operations, and Product to design, modify, and maintain revenue and billing reports that support forecasting, performance metrics, and investor/management reporting.
• Investigate discrepancies in reported counts, rates, or amounts (e.g., usage, volume tiers, revenue share), and resolve issues with internal and external stakeholders.
• Provide revenue and AR insights (trends by product, partner, segment, and cohort) and act as a thought partner to stakeholders, translating complex accounting into clear, decision‑ready narratives.
• Partner with Finance transformation team to design and perform UATs for new products or existing products reporting enhancements. 

• Close & Compliance

• Independently own recurring month‑end and quarter‑end close tasks for assigned revenue and AR areas, including preparation and review of complex journal entries, reconciliations, and analyses.
• Propose and prepare one‑time/non‑recurring journal entries for complex issues (e.g., contract amendments, corrections, new products, manual true‑ups) with minimal guidance.
• Ensure processes and workpapers are fully SOX‑compliant, operate controls as designed, and identify control or process gaps with proposed remediation plans.
• Support internal and external audits, including providing reconciliations, documentation, and process walkthroughs for revenue and AR areas.
• Support monthly and quarterly financial statements reporting flux analysis and ad hoc analysis

We’d love to chat if you have:

• Bachelor's degree in accounting or finance. CPA or equivalent is preferred.
• Minimum of 5 years of experience in accounting
• Strong knowledge of GAAP, especially related toASC606.
• Excellent analytical, problem-solving, and decision-making skills
• Effective communication skills, both written and verbal, with the ability to interact with senior management and cross-functional teams
• Track record of building out new processes.
• Experience with NetSuite is a plus
• Proficient with Excel and experience with data analytical tools such as Tableau or Alteryx is a plus
• Must be a self-starter and deadline-driven to work in a fast-paced environment within tight deadlines
• Have the ability to think outside the box, work independently with general supervision, be a team player, and willing to contribute beyond the defined role to meet business needs as circumstances require

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

We are seeking a seasoned AI Automation Manager to spearhead our initiatives within a rapidly growing Fintech company. In this pivotal role, you will lead our transition from traditional RPA to a comprehensive AI-driven automation ecosystem, overseeing the end-to-end development of both RPA solutions and AI agents designed to automate complex manual processes.

As a dynamic engineering leader within our Business Technology team, you will report to the Head of Business Technology Engineering and collaborate with leadership to elevate our existing practices. Your mission is to establish a framework that democratizes automation and AI across all business functions, driving significant ROI and operational efficiency.

Key Responsibilities:

• Team Leadership: Manage a team of engineers and analysts to implement automation and AI projects, ensuring every initiative delivers measurable business value.
• AI Agent Development: Lead the design, development, and deployment of AI agents and RPA solutions that align with organizational goals.
• Process Optimization: Conduct end-to-end process reviews to identify pain points and opportunities for simplification, standardization, and AI-driven innovation.
• Strategic Collaboration: Partner with business units to identify automation opportunities, prioritizing projects based on ROI and their potential to integrate with existing systems like Salesforce and NetSuite.
• Governance & Testing: Establish a comprehensive testing framework and ensure all deliverables align with governance, change management, and industry best practices.
• Solution Design: Recommend improvements including business process changes, system configurations, and the deployment of autonomous agents to address upstream and downstream impacts.

We’d love to chat if you have:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 8+ years of progressive experience in automation delivery, with 2+ years specifically in Automation Anywhere RPA platform
• AI Expertise: Proven experience building and deploying AI agents to automate manual processes, complemented by a working knowledge of Generative AI and prompt engineering.
• Operational Rigor: Demonstrated ability to maintain strong operational rigor in a fast-paced environment, including managing production support, monitoring bot/agent performance, and maintaining strict adherence to SDLC and security standards.
• Technical Stack: Strong understanding of technology stacks including Salesforce, NetSuite, and related business applications.
• Project Management: Demonstrated experience using Agile frameworks and change management to drive complex projects to completion.
• Analytical Depth: Strong business and process analysis skills with an analytical mindset capable of solving complex problems through innovative optimizations.
• Communication: Excellent interpersonal skills with the ability to articulate and quantify the business value of AI and automation to stakeholders at all levels.
• Experience in the Fintech industry is preferred

Make your impact within a rapidly growing Fintech Company

In this role, you will be a key member of the BILL Collections team, driving the execution of both operational and strategic initiatives. Our team manages the complete collections lifecycle for BILL's Spend and Expense product. This includes performing account-level reviews to identify the most effective client outreach strategies and executing plans to maximize revenue recovery. We are looking for a customer-focused professional with deep collections expertise who thrives in a high-performing team environment. You should be a strong individual contributor capable of optimizing collection processes to meet essential financial goals.

We’d love to chat if you have:

• 0 - 2 years of direct collections experience preferably in e-commerce, payments, financial service, or a similar industry
• A proven ability to learn, adapt, and train on new processes and procedures
• Logical and rational thinking skills with demonstrated data analysis and investigative techniques
• Excellent organizational and time management skills - must have the ability to prioritize and balance multiple tasks simultaneously
• Strong interpersonal and decision-making skills with the ability to resolve conflicts and build relationships within a dynamic organization

Bonus if you have -

• Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards
• A degree in Accounting, Finance, or Operations Management

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

The Risk Product team within Payments & Financial Services is dedicated to safeguarding BILL’s ecosystem, enabling innovative and trustworthy payment solutions for customers, and driving business growth in a dynamic regulatory landscape. As Lead Product Manager on the team you will leverage your expertise to shape the future of risk management including credit, fraud, and compliance products, partnering closely with cross-functional teams to design, launch, and optimize impactful solutions. This role offers the opportunity to drive key initiatives, influence organizational strategy, and ensure our products not only meet—but set—industry standards for security, reliability, and compliance.

Responsibilities:

• Define product vision and strategy for risk management capabilities across life cycle flows in payment and financial service offerings
• Lead cross-functional teams in designing and launching features that proactively address emerging risks and evolving requirements
• Analyze market, regulatory, and internal data to identify patterns, opportunities, and vulnerabilities, transforming insights into product enhancements
• Collaborate closely with engineering, risk business owners, operations, customer experience, legal, and external partners to deliver high-quality solutions on time and within scope
• Develop and manage product roadmaps, ensuring alignment with business goals and stakeholder needs
• Monitor product performance, implement metrics, and iterate solutions based on user feedback and operational results
• Champion a culture of continuous improvement and knowledge-sharing across teams to elevate BILL’s risk and compliance practices

We’d love to chat if you have:

• 6+ Years of demonstrated experience in product management, particularly driving complex fraud, credit, and compliance initiatives in payments or financial services
• 6+ years of proven track record of launching Risk controls across the lifecycle onboarding, monitoring, identity, and profile management to support business unit goals across credit, fraud, and compliance.
• Strong analytical and problem-solving skills; ability to leverage data and exercise sound judgment to inform decisions and resolve ambiguity
• Excellent stakeholder management and communication skills, with a track record of effective cross-functional collaboration
• Ability to translate business objectives and user needs into actionable product plans, managing competing priorities in a fast-paced environment

#LI

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

Reporting to the Director of Revenue Operations, the Sr. Sales Operations Analyst will have the opportunity to collaborate cross functionally with Marketing, Finance, Product, Business Technology (Salesforce), Enablement, and Customer Success. This role will primarily support the Sales team by driving efficiency in the sales process in effort to create a world class sales machine. The role requires you to utilize a broad range of skills on a daily basis including, but not limited to, process improvement, data analysis, and project management. You will be expected to act as a strategic partner and advisor to Sales leadership through your in-depth knowledge and understanding of the sales organization’s data and processes. This is a high impact role that has tremendous career and professional growth potential.  The ideal candidate will be passionate about data and process and interested in working in a rapidly growing SaaS/Fintech company. 

Responsibilities/Duties:

• Analyze and advise on improvements in the sales process, rep execution, data cleanliness, target attainment, and systems to boost productivity
• Manage and improve processes within the sales technology tool stack (Outreach, ZoomInfo, Salesforce, etc.)
• Collaborate with Revenue Enablement and Salesforce development teams to build and evolve processes to improve sales productivity
• Partner with our Revenue BI team to develop resources to track key performance indicators and sales health metrics (productivity, sales cycle, pipeline generation, conversion rates, etc.)
• Proactively initiate and own cross-functional projects end-to-end to create efficiencies in the sales process and improve data quality

We’d love to chat if you have:

• 4+ years of experience in an Sales/Customer operations or an analytical role
• Salesforce and MS Excel mastery (Tableau or Looker is a plus)
• Data mindset with demonstrated aptitude for complex data analysis and passion for data backed decision making
• Strong project management experience with demonstrated ability to effectively manage time, prioritize tasks work within deadlines and manage stakeholders
• Fast mover with drive to iterate
• Takes initiative and goes above and beyond expectations
• BS/BA in Economics, Mathematics, Business Administration, or a related quantitative field

Make your impact within a rapidly growing Fintech Company

Reporting to the Senior Manager of Creative Operations, a Staff Creative Project Manager at BILL plays a key role in the Marketing Creative Studio, responsible for the overall efficiency and effectiveness of project work streams and empowering creatives to efficiently deliver high-bar, impactful creative for marketing content, campaigns, collateral, email marketing, events, videos, swag, and more. The proactively roadmap, efficiently intake and route creative requests, and manage day-to-day workflows throughout creative development, creative QA, approvals, delivery, and measurement. 

A Staff Creative Project Manager analyzes ongoing work methods and their team and stakeholder team’s strategic goals to propose and drive programs which reduce operational redundancies and drive business objectives, proposing and developing fresh approaches to operations which ensure creatives reliably deliver high-bar creative within budget, timing, and resourcing constraints. They contribute to, interpret, and plan against strategic creative briefs for complex and large projects; seek and share necessary information from stakeholders and partner teams; define roles and sequencing, and determine best processes for achieving results. 

A Staff Creative Project Manager actively networks and conducts share-outs which help other teams understand how creative and creative operations contribute to strategic business goals. They collaborate closely with team leads across marketing, acting as operational thought leaders who drive a culture of excellence and growth, including identifying conflict and fostering resolution, and mentoring both peers and junior members of the team.

Key responsibilities include:

• Act autonomously as an operations lead throughout fast-paced creative partnerships, initiatives, and workflows, including intake, resourcing, scoping, traffic, reviews, and reporting.
• Partner with cross-functional teams to customize and utilize internal tools required for asset and project management.
• Strategically iterate standardized project timelines, tasks, DACIs, and measurement strategies; and contribute to creative brief by recommending optimal work methods, teams, milestones, and timelines. 
• Succinctly and professionally run meetings and present work, logic, and feedback openly to senior leadership and stakeholders across Marketing and other BILL organizations, explaining changing priorities and using compelling arguments to convey conclusions and ideas. Ask clarifying questions, interpret feedback for others, and propose solutions to address efficiency. 
• Establish mechanisms to actively maintain relationships with cross-functional teams to better understand their collaboration needs, concerns, and roadmaps. Actively and regularly share creative team planning, goals, and roadmaps, with regular stakeholders and partners. 
• Identify conflict, lead steps and dialog to resolve, and incorporate learnings into processes to mitigate future conflict.
• Communicate project status with stakeholders regularly. Anticipate, flag, and propose solutions to avoid bottlenecks, resolve roadblocks, strategically escalate when necessary, anticipate and make tradeoffs, and balance business needs versus technical and creative constraints.
• Drive programs which ensure a stable vendor program to meet resourcing needs, and ensure proper vendor compliance (including NDAs, SOWs, etc.).
• Drive collaboration with creative partners to set program/team-level priorities, goals, and recurring processes.
• Manage and strategically iterate project management approaches, and continually elevate personal PM bar and output. Actively identify areas for improvement across the team’s output, and develop tools to bring the team's body of work up to high-bar.
• Actively manage personal career development, including defining and tracking quarterly goals, and seeking feedback around job expectations, performance, and promotion cadence.  Independently identify “stretch” opportunities and initiate engagement and planning.

We’d love to chat if you have:

• 8+ years of related experience working with in-house creative agencies
• Experience optimizing how creative teams work in project management software like Asana and design tools like Figma 
• Success in determining new working methods for obtaining impactful creative
• Excellent communication and presentation skills, with the ability to articulate complex ideas and influence key stakeholders
• Proven track record of managing multiple projects simultaneously, prioritizing effectively, and delivering results in a fast-paced environment
• Strong leadership skills, with the ability to inspire and motivate cross-functional teams to achieve common goals
• Built dashboards that help measure creative team efficiency and determine opportunities for acceleration

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

Join BILL as a Senior Frontend Engineer on our Product Engineering team, where you will build intuitive, scalable, and high-impact financial solutions that empower businesses to thrive. You’ll contribute to a vision-driven team that values purpose, drive, and curiosity, building innovative solutions that directly impact our customers.

In this role, you will leverage your expertise in modern frontend technologies, including Angular and GraphQL, to design and implement new features and capabilities. You’ll play a crucial role in designing and delivering exceptional user experiences, collaborating closely with cross-functional partners, and driving the evolution of our web platform. We are looking for a highly self-motivated, high-agency individual eager to grow and learn, who will actively seek opportunities to contribute and shape the product. This is an opportunity to shape the future of fintech products in a collaborative, fast-paced environment where your expertise will directly influence customer success and business growth.

Responsibilities:

• Drive the design and implementation of new user-facing features and capabilities using Angular and modern JavaScript/TypeScript
• Develop and maintain robust microservice front-end architectures, leveraging GraphQL and federated GraphQL
• Collaborate cross-functionally with product, design, architecture, and other engineering teams to define and deliver innovative solutions
• Use data and user feedback to iterate on features and advocate for thoughtful UX improvements
• Ensure high code quality, performance, scalability, and maintainability of frontend applications
• Provide technical leadership and mentorship, contributing to architectural decisions and best practices within the team
• Mentor junior engineers and foster a culture of continuous learning and innovation

We’d love to chat if you have:

• Requires a minimum of 5 years of related experience with a Bachelor's; 3 years with a Master's; or equivalent work experience.
• Proficiency in modern JavaScript frameworks, particularly Angular, for building complex web applications
• Demonstrated experience with GraphQL, including federated GraphQL, for efficient data fetching and management
• Solid understanding and practical experience with microservice front-end architecture patterns
• Ability to collaborate effectively in a cross-functional team environment and communicate technical concepts clearly
• Strong problem-solving skills and a passion for building high-quality, scalable software solutions
• Specialized experience in deterministic UI state, asynchronous financial flows, and AI-augmented Angular frontend architectures to ensure the security and reliability of the user experience.
• Experience exposing AI Agentic capabilities to users in a way that is intuitive, performant, and scalable.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

#LI

Make your impact within a rapidly growing Fintech Company

Reporting to our Brand Creative Director, this Senior Graphic Designer at BILL is responsible for bringing the brand to life by expanding and utilizing the BILL brand design system, developing definitions such as brand guidelines, style guides, and templates for the brand, and delivering high-bar design for marketing assets across campaigns, collateral, email marketing, event signage, swag, and more. A Senior Designer is expected to interpret and deliver upon strategic creative briefs for projects of various sizes, scopes, and complexities; seek necessary information from stakeholders and partner teams; and determine best design approaches for achieving results. Additionally, Senior Designers proactively analyze work methods and propose programs and processes which reduce operational redundancies and drive the Marketing organization’s strategic goals. 

A Senior Designer is an integral part of the Creative Studio team who collaborates closely with other creative disciplines, and across BILL’s Marketing org to develop impactful work which delivers strong business outcomes. They act as design leaders, driving a design culture of excellence, including mentoring peers and junior members of the creative team.

Key responsibilities include:

• Work autonomously throughout fast-paced creative workflows to deliver high-bar and impactful creative marketing assets, while balancing  business needs with technical and creative constraints.
• Act as the primary creative consultant for stakeholders. You will interpret complex briefs, defend design decisions, and ensure every visual solution aligns with broader business goals.
• Interpret strategic briefs, evaluate creative approaches inline with business needs, propose creative concepts and approaches, iterate design execution inline with stakeholder feedback, finalize and deliver creative assets
• Lead projects from conceptual stage through to final production and delivery. You are responsible for maintaining momentum, meeting deadlines, and ensuring quality at every milestone.
• Clearly and succinctly present creative work and logic to senior leadership and stakeholders across Marketing and other BILL organizations, delivering key messages at the appropriate level of detail for each audience.
• Maintain and share up-to-date expertise and general best-practices for creative discipline, with attention to common touchpoints.
• Anticipate and proactively flag potential bottlenecks and roadblocks, and communicate project status with Project Managers regularly
• Maintain relationships with cross-functional teams to better understand their collaboration needs, concerns, and roadmaps
• Manage and strategically iterate creative approaches, continually elevating personal creative bar and output, and driving elevated creative bar of the team
• Actively manage personal career development, including defining and tracking quarterly goals

We’d love to chat if you have:

•  5+ Years of Proven Impact: A track record of high-level design expertise, specifically in roles where you were responsible for the "big picture" strategy as well as the execution.
• The "Owner" Mindset: A demonstrated ability to work independently, make critical decisions under pressure, and troubleshoot roadblocks without hand-holding.
• Mastery of Craft: Expert-level proficiency in Figma, Adobe Creative Cloud (Photoshop, Illustrator, InDesign), experience and knowledge using creative Ai tools and a strong understanding of motion design.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

The Product Management – Growth team at BILL builds the experiences and platforms that power how our customers adopt, expand, and realize value from our solutions. As the Senior Lead Product Manager, Billing, you will own the vision, strategy, and execution for BILL’s billing platform and capabilities, ensuring they are robust, flexible, and tightly aligned to our growth and monetization objectives. This is a high-impact expert individual contributor role where you’ll partner closely with Engineering, Finance, GTM, and Operations to shape how BILL prices, packages, and bills customers at scale. You’ll translate complex business needs into simple, reliable billing experiences that unlock revenue growth and make it easier for customers to do business with BILL.

Responsibilities:

• Own and articulate the product vision, strategy, and roadmap for BILL’s billing platform and core billing capabilities, aligned to company growth and monetization priorities.
• Lead end-to-end delivery of billing features and platform enhancements using both bespoke and third-party capabilities—from problem discovery and requirements definition through launch, migration, and ongoing optimization.
• Partner with Engineering and Architecture to design scalable, resilient billing systems and data models that support diverse pricing, packaging, discounts, and invoicing scenarios.
• Collaborate with Finance, Accounting, RevOps, and GTM to ensure billing changes are operationally sound, compliant, and accurately reflected across downstream systems and processes.
• Use data and customer insights to define success metrics, diagnose issues (e.g., revenue leakage, billing disputes), and prioritize improvements that drive revenue, reliability, and customer trust.
• Champion a growth mindset by running structured experiments (e.g., billing experiences, plan constructs, self-serve changes) and translating learnings into scalable product decisions.
• Mentor other product managers and cross-functional partners on best practices in platform thinking, experimentation, and billing domain expertise, raising the bar for the broader team.

We’d love to chat if you have:

• Demonstrated experience owning a complex platform area (ideally billing, payments, pricing, or monetization) as a senior/expert IC product manager.
• Strong technical acumen, with the ability to work closely with engineers on systems design, data models, APIs, and integrations across internal and third-party platforms.
• Proven ability to influence senior stakeholders across Finance, Accounting, GTM, and Operations, balancing customer experience, risk, and business outcomes.
• A data-driven approach to decision-making, including definingKPIs, analyzing product performance, running experiments, and translating insights into clear product bets.
• Exceptional communication and storytelling skills, with a track record of aligning cross-functional teams around a roadmap and driving execution in an ambiguous, fast-paced environment.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

#LI

Make your impact within a rapidly growing Fintech Company

BILL.com’s Go-To-Market (GTM) Operations team is the connective tissue across Marketing, Product-Led Growth (PLG), and Sales — building the infrastructure, processes, and programs that enable scalable, data-driven growth. We're focused on creating frictionless user journeys, accelerating platform adoption, and delivering personalized experiences across the customer lifecycle.  

We are currently investing in strengthening our core operational backbone to ensure our data is accurate, our systems are integrated, and our campaigns are executed with precision.

We are looking for a Senior Marketing Operations Manager to serve as the architect and guardian of our marketing technology stack and processes. This person will work closely with GTM leadership to ensure efficient lead management, robust data governance, and seamless integration between our marketing automation platforms and CRM.

This is a critical role that blends technical expertise, strategic process design, and data analysis — ensuring that our marketing engine runs efficiently and that we can accurately measure the impact of our GTM initiatives.

Key Responsibilities

• MarTech Stack Management: Oversee the administration, integration, and optimization of the marketing technology stack (e.g., Marketing Automation, CDP, Direct Mail, etc.) to ensure scalability and performance.
• Lead Lifecycle Management: Own the end-to-end lead lifecycle, including scoring models, routing logic, and hand-offs between Marketing and Sales (SDR/AE) to ensure no lead is left behind.
• Data Integrity & Governance: Collaborate with Data Engineering and RevOps to maintain a clean, unified data ecosystem. Define and enforce data standards, enrichment processes, and compliance (GDPR/CCPA) rules.  
• Campaign Operations: Design and document standard operating procedures (SOPs) for campaign execution, ensuring consistent tracking, tagging, and attribution across all channels.
• Reporting & Analytics: Partner with the Analytics team to build and maintain dashboards that track campaign performance, pipeline attribution, and ROI, providing actionable insights to marketing stakeholders.
• Process Optimization: Proactively identify operational gaps, bottlenecks, and inefficiencies in our GTM motion and design scalable solutions to address them.
• Cross-Functional Alignment: Act as a primary liaison between Marketing, Sales Operations, and Business Systems to align on roadmap priorities and technical requirements.

We’d love to chat if you have:

Required Experience

• 5–7 years of experience in Marketing Operations, Revenue Operations, or a similar technical marketing role.
• Deep proficiency with Marketing Automation Platforms (Marketo, HubSpot, or Inflection.io) and CRM systems (Salesforce).
• Strong understanding of B2B marketing funnels, lead scoring models, and attribution methodologies.
• Experience managing data workflows, including list segmentation, data enrichment, and database hygiene.
• Ability to translate complex business requirements into technical specifications and process diagrams.  
• Experience working with CDPs (Segment, etc.) and data activation workflows is a strong plus.  

Preferred Qualifications

• Certification in major Marketing Automation Platforms (e.g., Marketo Certified Expert).
• Experience in a high-growth SaaS or Fintech environment.
• Proficiency with BI/Analytics tools (Looker, Tableau) and SQL basics.
• Familiarity with PLG motions and how they intersect with traditional inbound/outbound sales motions.

Make your impact within a rapidly growing Fintech Company

We are looking for a Go To Market Enablement Post-Sales Methodology & Coaching Manager to join our team. The Post-Sales Field Coach will be responsible for designing and delivering programming, content, and training that enables our Customer Success floor to effectively sell, drive adoption, and retain clients. 

Responsibilities:

• Coaches Revenue team members on our core Revenue Methodologies and best practices for effective customer retention techniques; utilizes conversational analytics tools to uncover trends in customer conversations and partners with Revenue Managers to refine our conversations with customers
• Facilitates engaging training sessions in a live, hybrid, or remote environment
• Designs and delivers impactful learning programs focused on core customer success skills that scale to a large audience.
• Collaborates with cross-functional partners such as Marketing, Strategy, and Revenue Operations to ensure all training materials reflect the latest post-sales initiatives; provides proactive recommendations on new customer marketing materials or competitive intel materials required for the Revenue team.
• Partners with peers, such as the Sr. Sales Enablement Manager - Product Pillars and the Sr. Sales Enablement Manager - Tools & Systems Pillar, to develop and maintain content within Seismic and company newsletter.
• Evaluates the impact of their enablement programs using the Kirkpatrick Model and proactively identifies areas for improvement.
• Creates eLearning material in Articulate 360 and Docebo LMS
• Solicits ongoing feedback from cross-functional partners and revenue teams in order to drive improvements to Enablement programs and internal processes
• Support various Enablement department projects such as Revenue Kickoff, and other Revenue-wide initiatives.

Skills:

• Relationship builder; collaborates effectively with cross-functional teams
• Agile and flexible; able to pivot quickly and adapt to changing environments
• Excellent written and verbal communication skills: public speaking, classroom facilitation, storytelling, process documentation, translating technical concepts to non-technical audiences, skillfully using web conference technology and internal messaging tools
• Ability to prioritize competing requests from multiple stakeholders to maximize business impact
• 1:1 and small group customer success coaching
• Certified in one or more sales methodologies
• Strong project management and organizational skills
• Knowledge of Financial Technology software, major players in the market, and how financial technology improves business operations 
• Demonstrated ability to design creative and effective customer success collateral, including: presentations, one-pagers, infographics, LMS courses, asynchronous video, etc. 
• Revenue tool administration: Gainsight, Gong, Articulate, Seismic, Docebo, Outreach, LinkedIn Sales Navigator
• Preferred: prior closing experience in a Sales or Customer Success role 

Technology used: Articulate/Rise 360, Asana, Canva, Confluence/Wiki, Docebo, Gong, Google Suite, Outreach, Salesforce, Seismic, Slack, Zoom 

Experience:

The ideal candidate has a combination of the experience below:

• 2+ years of experience in Enablement, Learning & Development, or Sales/Post-Sales Coaching within the Financial Technology industry or related industry
• 2+ years in B2B Sales (Customer Success or similar closing role)

Make your impact within a rapidly growing Fintech Company

We are looking for a Go To Market Enablement Sales Methodology & Coaching Manager to join our team. The Sales Field Coach will be responsible for designing and delivering programming, content, and training that enables our Sales floor to effectively sell, drive adoption, and retain clients. 

Responsibilities:

• Coaches Revenue team members on our Sales Methodology and best practices for effective sales techniques; utilizes conversational analytics tools to uncover trends in customer conversations and partners with Revenue Managers to refine our conversations with customers
• Facilitates engaging training sessions in a live, hybrid, or remote environment
• Designs and delivers impactful learning programs focused on core sales skills that scale to a large audience.
• Collaborates with cross-functional partners such as Marketing, Strategy, and Revenue Operations to ensure all training materials reflect the latest sales initiatives; provides proactive recommendations on new customer marketing materials or competitive intel materials required for the Revenue team.
• Partners with peers, such as the Sr. Sales Enablement Manager - Product Pillars and the Sr. Sales Enablement Manager - Tools & Systems Pillar, to develop and maintain content within Seismic and company newsletter.
• Evaluates the impact of their enablement programs using the Kirkpatrick Model and proactively identifies areas for improvement.
• Creates eLearning material in Articulate 360 and Docebo LMS
• Solicits ongoing feedback from cross-functional partners and revenue teams in order to drive improvements to Enablement programs and internal processes
• Support various Enablement department projects such as Revenue Kickoff, and other Revenue-wide initiatives.

We’d love to chat if you are:

• Relationship builder; collaborates effectively with cross-functional teams
• Agile and flexible; able to pivot quickly and adapt to changing environments
• Excellent written and verbal communication skills: public speaking, classroom facilitation, storytelling, process documentation, translating technical concepts to non-technical audiences, skillfully using web conference technology and internal messaging tools
• Ability to prioritize competing requests from multiple stakeholders to maximize business impact
• 1:1 and small group sales coaching
• Certified in one or more sales methodologies
• Strong project management and organizational skills
• Knowledge of Financial Technology software, major players in the market, and how financial technology improves business operations 
• Demonstrated ability to design creative and effective Sales collateral, including: presentations, one-pagers, infographics, LMS courses, asynchronous video, etc. 
• Sales tool administration: Gong, Articulate, Seismic, Docebo, Outreach, LinkedIn Sales Navigator, Gainsight
• Preferred: prior closing experience in a Sales role 

Technologies used: Articulate / Rise 360, Asana, Canva, Confluence/Wiki, Docebo, Gong, Google Suite, Outreach, Salesforce, Seismic, Slack, Zoom 

Experience:

The ideal candidate has a combination of the experience below:

• 2+ years of experience in Enablement, Learning & Development, or Sales Coaching within the Financial Technology industry or related industry
• 2+ years in B2B Sales (Account Executive or similar closing role)

Make your impact within a rapidly growing Fintech Company

Join BILL's AI Product Engineering team and help shape the future of intelligent financial automation. As a Senior Machine Learning Engineer, you'll play a pivotal role in designing, building, and deploying machine learning solutions that power BILL's next-generation products. This is an opportunity to work in a collaborative, high-impact environment where your expertise will directly influence the company's growth and the experience of millions of users.

Responsibilities:

• Design, develop, and deploy robust machine learning models to solve real-world business challenges in the fintech domain
• Collaborate cross-functionally with product managers, engineers, and data scientists to translate business requirements into scalable ML solutions
• Analyze complex datasets, identify patterns, and extract actionable insights to drive product innovation
• Evaluate, optimize, and monitor model performance in production, ensuring reliability and accuracy over time
• Contribute to the development and improvement of AI workflows, agentic evaluation and best practices within the team
• Document methodologies, experiments, and results to ensure knowledge sharing and reproducibility
• Mentor junior team members and share technical expertise to elevate team capabilities

We’d love to chat if you have:

• Proven experience building and deploying machine learning models in production environments
• Strong programming skills in Python and familiarity with ML frameworks such as TensorFlow, PyTorch, or scikit-learn
• Previous experience with OCR extraction and NLP methodologies
• Knowledge of AI agents and strong experience with LLMs
• Ability to analyze and interpret large, complex datasets using statistical and data analysis techniques
• Excellent communication and collaboration skills, with a track record of working effectively in cross-functional teams
• A problem-solving mindset and a passion for continuous learning and innovation

Visa Sponsorship:  Please note that this position is eligible for visa sponsorship.

#LI

Make your impact within a rapidly growing Fintech Company

Join BILL as a Senior Product Manager on the Developer Ecosystem & Partner Platform team. We create the building blocks that let partners and developers extend BILL—reliable APIs, intuitive integration paths, and a cohesive end‑to‑end developer experience. In this highly technical, cross‑functional role, you’ll shape platform capabilities that enable direct developers, app publishers, and embedded partners to integrate, build, and scale with confidence.

You’ll collaborate closely with engineering and partner‑facing teams to deliver platform features that are easy to adopt and built for scale. Your work will power real customer use cases across BILL’s product surface area and accelerate ecosystem growth—so developers can spend less time on plumbing and more time creating value.

Responsibilities:

• Drive execution of core Developer Platform initiatives that enable efficient partner and developer integrations.

• Define, prioritize, and deliver a clear roadmap for APIs, integration workflows, and platform capabilities that support a growing ecosystem.

• Partner with engineering and adjacent BILL product teams to ship high‑quality, scalable platform features.

• Gather, synthesize, and translate feedback from developers, partners, and internal stakeholders into crisp product requirements and user stories.

• Elevate the end‑to‑end developer experience—APIs, documentation, onboarding, and integration tooling—in close collaboration with technical writers.

• Use data, instrumentation, and qualitative insights to measure outcomes and continuously iterate on platform usability and reliability.

We’d love to chat if you have:

• Product management experience building developer platforms, APIs, or partner ecosystems.

• Strong technical fluency and a history of working closely with engineers.

• A customer‑ and partner‑centric mindset with a passion for enabling others to succeed.

• Excellent communication skills and a track record of effective cross‑functional collaboration.

• Proven ability to deliver results in fast‑paced, ambiguous environments.

Desired Qualifications:

• Experience improving API developer experience (DX), documentation systems, and onboarding flows.

• Background working with embedded partners or third‑party app marketplaces.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

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Make your impact within a rapidly growing Fintech Company

This role is for a Sr. PMM on our Payments & Financial Services Product Marketing Team. This team is focused on BILL’s payments portfolio, including virtual credit and debit cards, streamlined remittance, and supplier solutions.

The Product Marketing team at BILL is the driving force behind bringing products to market and growing their impact on customers and the business. We represent the voice of the customer before, during, and after launch. Our role is to articulate product value in a way that resonates with customers, differentiates against the competition, and drives adoption, retention, and advocacy.

At BILL, Product Marketing partners closely with Product, Support, Sales, Customer Success, Brand, Growth, Creative, and Legal, making it a highly dynamic and influential function. As a Senior Product Marketing Manager, you will be responsible for shaping strategy and driving execution across the full go-to-market (GTM) lifecycle while supporting growth in key business metrics.

This role will focus on developing strategies and programs to drive acquisition and retention, partnering across Marketing, Product, Sales, and Customer Success. You will be the voice of the customer in roadmap discussions, create differentiated positioning and messaging, and orchestrate effective GTM launches. You’ll also lead core functions such as competitive analysis, market research, and customer advocacy. Success in this role will be measured by your ability to deliver against business metrics and influence cross-functional stakeholders.

Key Responsibilities:

• Drive go-to-market (GTM) strategies that deliver on business goals by solving customer problems and translating insights into executable plans.
• Quickly develop deep product expertise and understanding of customer workflows, partnering with Product to influence roadmap and feature development.
• Serve as a customer champion, turning insights about needs, journeys, and segments into messaging and programs that resonate.
• Lead audience segmentation, positioning, and messaging, creating compelling product narratives that guide all GTM efforts.
• Own GTM leadership, aligning cross-functional stakeholders, securing resources, and supporting effective launches.
• Manage end-to-end projects, ensuring alignment and execution across highly matrixed teams.
• Partner with Sales to deliver enablement content, tools, and processes that drive adoption, address competition, and support new capabilities.

We’d love to chat if you have:

• 8+ years of professional experience in Product Marketing (or closely related role), with direct experience at the Senior Product Marketing Manager level.
• Proven experience in B2B SaaS and/or fintech.
• A track record of successful product and feature launches, including developing positioning, messaging, and GTM strategy.
• Experience conducting market research, competitive analysis, and customer segmentation, and translating findings into actionable strategies.
• Strong strategic and analytical mindset, with the ability to work closely with market research and analytics teams.
• Demonstrated ability to work cross-functionally and influence without direct authority.
• Strong written and verbal communication skills, with experience developing sales enablement tools and presenting to leadership.
• Experience managing complex projects end-to-end in a highly matrixed environment.

Preferred Qualifications:

• Direct experience in payments or fintech.
• Ability to navigate ambiguity and adapt strategies in dynamic environments.
• Self-starter mindset with the ability to operate independently and proactively.
• Skilled in storytelling and presentation, with the ability to engage both internal and external audiences.
• Collaborative working style, with a proven ability to build alignment across Product, Sales, and Marketing.

This role is remote friendly for those currently living more than 45 miles from one of our office locations in San Jose, CA and Draper, Utah. If you do live near an office, this role requires in-office work (Mon, Tues, Thurs) at either our San Jose, CA or Draper, UT office. Candidates must be U.S. work authorized with no current or future sponsorship needs.

Make your impact within a rapidly growing Fintech Company

Join BILL’s Developer Experience (DevX) team and help shape the tools, frameworks, and infrastructure that empower our engineering organization to deliver high-quality products at scale. As a Software Engineer II (P2), you’ll help build and enhance internal platforms, collaborate with talented peers, and drive improvements that directly impact developer productivity and satisfaction. This is an opportunity to deepen your technical skills while making a tangible difference in a dynamic, innovative environment.

Responsibilities:

• Design, develop, and maintain internal tools, libraries, and services that streamline the software development lifecycle for BILL engineers
• Collaborate with cross-functional teams to identify pain points and deliver solutions that improve developer efficiency and code quality
• Participate in code reviews, share technical knowledge, and contribute to a culture of continuous learning and improvement
• Troubleshoot and resolve moderately complex technical issues, leveraging sound judgment to recommend effective solutions
• Document best practices, technical decisions, and usage guidelines to support knowledge sharing across the engineering organization
• Contribute to the evaluation and adoption of new technologies, frameworks, and processes that enhance the developer experience
• Support the onboarding of new engineers by providing guidance on DevX tools and workflows

We’d love to chat if you have:

• 1–3 years of professional software engineering experience
• Experience developing software in a collaborative, team-based environment.
• Proficiency in at least one modern programming language (such as Python, Go, or similar).
• Good understanding of Terraform, AWS-based infrastructure, and modern CI/CD pipelines.
• Experience working in AWS, with hands-on exposure to ECS and/or EKS for deploying and operating services.
• Strong problem-solving skills and the ability to break down complex tasks into manageable components.
• Effective communication skills, with the ability to explain technical concepts to diverse audiences.
• A growth mindset and enthusiasm for learning new technologies and best practices.
• Nice to have: Experience building or maintaining developer experience tooling—such as internal platforms, libraries, CI/CD pipelines, or infrastructure automation—that removes friction for engineers and measurably improves developer productivity and code quality.

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Make your impact within a rapidly growing Fintech Company

Join BILL’s Sync team and help shape the future of financial automation for small and midsize businesses. As a Software Engineer II, you’ll collaborate with talented engineers to build, enhance, and maintain critical integrations that connect BILL’s platform with external systems. This is an exciting opportunity to deepen your technical skills, solve meaningful problems, and contribute to products that drive real customer value in a dynamic, supportive environment.  This role will specifically be working with our NetSuite integration which is considered critical functionality for the business.

Responsibilities:

• Design, develop, and maintain robust, scalable software solutions for BILL’s Sync integrations.
• Collaborate with cross-functional teams to translate business requirements into technical deliverables.
• Troubleshoot and resolve moderately complex technical issues, ensuring high reliability and performance.
• Participate in code reviews, share knowledge, and contribute to a culture of continuous improvement.
• Write clear, maintainable code and documentation that supports long-term product evolution.
• Proactively identify opportunities to improve processes, code quality, and team efficiency.
• Support the deployment and monitoring of new features, responding to feedback and production issues as needed.

We’d love to chat if you have:

• Experience developing software in a collaborative, team-based environment.
• Proficiency in at least one modern programming language (such as Java, Python, or C#).
• Strong problem-solving skills and the ability to break down complex tasks into actionable steps.
• Effective communication skills, with the ability to explain technical concepts to diverse audiences.
• A growth mindset and eagerness to learn new technologies and best practices.
• Nice to have: Experience building or maintaining sync integrations between SaaS products and financial/ERP systems, preferably NetSuite, including troubleshooting data mapping, reconciliation, and performance issues in those integrations.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

#LI

Make your impact within a rapidly growing Fintech Company

The Core Infrastructure Engineering Team is responsible for managing all of the infrastructure and databases at BILL. We utilize DataDog (for Logging, Metrics, and APM), Splunk, and CloudWatch (through Datadog integration) for real-time alerts via Slack and PagerDuty. We're big supporters of automating our workflows with Infrastructure as Code, and we love using Terraform to make it happen.

We are seeking a Staff Cloud Network Engineer to lead the design and evolution of our AWS network platform. This role is for a hands-on technical leader with deep expertise in AWS networking and infrastructure as code who will set standards, influence architecture, and drive scalable, secure networking solutions across the BILL application ecosystem. You will act as the go to expert for cloud networking, partnering closely with infrastructure, security, and product engineering teams to ensure our network enables performance, reliability, and growth.

We’d love to chat if you have:

Minimum of 7 years of relevant experience in network engineering, with a significant portion of that experience specifically focused on designing, implementing, and managing network infrastructure in AWS or similar cloud environments.

• Proven experience architecting and operating large-scale AWS network environments, including the design and implementation of hub-and-spoke and multi-region topologies using AWS Transit Gateways and AWS Cloud WAN for high availability, scalability, and cost optimization.
  
  
• Hands-on experience designing inter-VPC and inter-account connectivity patterns (e.g., VPC peering, Transit Gateway attachments, Cloud WAN core networks, and routing domains), including segmentation strategies for production, staging, and non-production workloads.
  
  
• Proficiency in Terraform or similar Infrastructure as Code (IaC) tools for automating network configuration, including reusable modules for VPCs, Transit Gateways, Cloud WAN segments, route tables, and security policies.
  
  
• In-depth knowledge of networking protocols, including TCP/IP, BGP, OSPF, VLANs, VPNs, and DNS, with specialized experience managing Amazon Route 53 hosted zones and Cloudflare DNS/CDN configurations, and the ability to apply these in cloud-based architectures (e.g., dynamic routing over Direct Connect or site-to-site VPN integrated with Transit Gateway / Cloud WAN).
  
  
• Strong understanding of network security principles and best practices, including firewalls, IDS/IPS, encryption, access control, and the application of these controls at the VPC, Transit Gateway, and Cloud WAN layers to enforce least-privilege and zero-trust patterns.
  
  
• Experience with network monitoring and performance optimization tools such as CloudWatch, VPC Flow Logs, and AWS Direct Connect, including baselining, capacity planning, and proactive detection of routing and latency issues in large-scale topologies.
  
  
• Ability to collaborate effectively with cross-functional teams, including Systems Engineers, Developers, Security, and Architects, to translate application and business requirements into resilient AWS network architectures.
  
  
• Excellent troubleshooting and problem-solving skills, with a focus on identifying and resolving complex network issues across on-premises, Direct Connect, VPN, Transit Gateway, Cloud WAN, and VPC boundaries.
  
  
• AWS certification(s) such as AWS Certified Solutions Architect – Associate or AWS Certified Advanced Networking – Specialty is preferred.
  
  
• Proven track record of designing and implementing scalable and resilient network solutions in a production environment, including multi-region failover, disaster recovery connectivity patterns, and change-managed rollouts using IaC.
  
  
• Strong communication skills and the ability to articulate network architecture and design decisions to both technical and non-technical stakeholders, including clear documentation of routing policies, segmentation models, and connectivity patterns.

#LI

What You’ll Do 

At NetDocuments, we’re shaping the future of how legal professionals harness the power of AI to work smarter, faster, and with greater confidence. We’re looking for a dynamic Senior Product Manager to join our team and help define, build, and deliver intelligent solutions that transform the way our customers interact with their information. In this role, you’ll collaborate with leaders across product, engineering, and design to bring innovative ideas to life—turning customer insights and emerging AI capabilities into real-world impact. If you’re excited by the challenge of driving product excellence in a rapidly evolving space, this is the opportunity to make your mark. 

You will: 

• Collaborate with leadership to define and drive the roadmap for AI-powered solutions, assessing new product ideas and enhancements.  
• Own and manage the product backlog, ensuring it reflects the priorities of the business and the needs of the customer.  
• Create detailed and actionable product specifications, with precise and comprehensive acceptance criteria.  
• Collaborate closely with engineering and design to ensure the successful and timely delivery of product features, from sprint planning to release management.  
• Drive alignment on priorities across cross-functional teams, including product, engineering, design, and QA, to ensure smooth execution of product delivery.  
• Conduct regular backlog grooming sessions to refine, prioritize, and scope upcoming work, keeping a focus on customer impact and technical feasibility.  
• Monitor the delivery pipeline to proactively identify blockers, risks, or dependencies, and facilitate solutions to keep projects on track.  
• Partner with stakeholders across the organization and among our customer base to collect feedback, validate ideas, and set priorities.  
• Analyze customer feedback, usage metrics, and other data to inform iterative improvements to the product.  
• Document and communicate product capabilities and timelines with internal stakeholders like product marketing and sales enablement to ensure alignment and go-to-market success.  
• Stay engaged with evolving AI technologies and trends within the legal industry.   

What You’ll Need to be Successful 

• 4+ years of experience in software development, legal technology, and/or product management.  
• Technical chops and a passion for building innovative products. You do not need to be an expert in “generative AI” (who is?!) but must be willing to roll up your sleeves and learn in a fast-moving space.  
• Proven ability to leverage qualitative and quantitative data to drive informed decision-making and product prioritization.  
• Metrics-driven mindset with strong analytical and synthesis skills to translate complex data into actionable insights.  
• Hands-on experience with scrum or other product development methodologies.  
• Exceptional communication skills, with the ability to write clearly and present confidently to senior leadership and audiences.  
• Strong interpersonal and leadership abilities to collaborate effectively with cross-functional teams, stakeholders, and external partners and customers.  
• Strong experience with backlog management and the associated tooling (like Azure devOPS, Jira, etc.) 

What You’ll Love About NetDocuments  

• The People!  
• 90% healthcare premiums company covered  
• HSA company contribution  
• 401K match at 4% with immediate vesting  
• Flexible PTO (typically 3 to 4 weeks a year)  
• 10 paid holidays  
• Monthly contributions for life activities & wellness  
• Access to LinkedIn learning with monthly dedicated time to explore 

Compensation Transparency 

The compensation range for this position is: $120,000 - $150,000 

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. 

What You’ll Do:

NetDocuments is seeking a strategic, data-driven Manager of Customer Success to lead our SMB/Mid-Market CS team—a high-performing group of 6 CSMs responsible for approximately 6,000 accounts. This role is a people management position responsible for leading and developing a team of Customer Success professionals, and requires prior experience managing direct reports rather than functioning as an individual contributor. This is not a traditional high-touch management role. The ideal candidate understands how to design and operationalize scalable, tech-touch and one-to-many engagement models that drive measurable outcomes across a large account base.

You will own the team’s Gross and Net Revenue Retention performance, build programmatic customer journeys, and leverage platforms including Gainsight, Salesforce, and AI-powered tools (including Claude) to automate, monitor, and optimize customer health at scale. This role reports directly to the VP of Customer Success.

You will: 

Team Leadership & Development

• Lead, coach, and develop a team of 6 SMB/Mid-Market CSMs, fostering a high-accountability, high-support culture
• Set clear performance expectations tied to GRR, NRR, health scores, and engagement activity
• Conduct regular 1:1s, pipeline reviews, and skill development sessions
• Build career pathing frameworks and succession plans within the CS org

Tech-Touch & Scalable Engagement Model

• Design, build, and continuously optimize a tech-touch model that serves long-tail accounts with minimal manual effort
• Create one-to-many programs including automated email journeys, in-app campaigns, digital success centers, webinar series, and knowledge base content
• Play a key role in defining and revamping the NetDocuments customer portal and community—shaping the strategy, content structure, and engagement model that will serve as a primary self-service and peer-learning destination for thousands of customers
• Define clear segmentation criteria that determine which accounts receive high-touch, low-touch, or tech-touch coverage
• Leverage AI tools to assist CSMs in drafting communications, identifying risk signals, and accelerating customer research

Retention & Revenue Growth

• Own team-level GRR and NRR targets; develop and execute strategies to hit and exceed them
• Build renewal forecasting processes in coordination with the Renewals team
• Identify and operationalize expansion signals (upsell, cross-sell) through Gainsight and Salesforce data
• Serve as an escalation point for at-risk accounts; partner with Sales and Support to resolve churn risks

Playbook & Process Development

• Develop and maintain customer journey playbooks from onboarding through adoption, renewal, and expansion
• Build risk escalation playbooks with clear ownership, SLAs, and handoff protocols
• Create standardized QBR/EBR templates and coaching guides for the CSM team
• Continuously test, iterate, and document playbooks based on outcome data

Data, Health Scoring & Analytics

• Own customer health score design and calibration in Gainsight across all account segments
• Establish dashboards and reporting cadences for leadership visibility into team KPIs and account risk
• Analyze behavioral and usage data to identify leading indicators of churn and expansion
• Drive a culture of data-informed decision making within the team

Cross-Functional Collaboration

• Partner with Sales to ensure seamless handoffs, expansion pipeline visibility, and joint account planning
• Collaborate with Marketing to co-develop customer campaigns, case studies, and advocacy programs
• Work with Product to surface customer feedback, influence roadmap prioritization, and close the loop on issues
• Own participation in NPS and CSAT feedback programs—analyze results at the team and segment level, identify systemic themes, and drive cross-functional change initiatives that measurably improve the customer experience and sentiment scores over time
• Align with the Renewals team on renewal forecasting, risk flags, and upsell opportunity creation

What You’ll Need to be Successful:

• 5+ years in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS company
• 2+ years of direct people management experience leading a CS team
• Demonstrated track record of improving GRR and NRR year-over-year in an SMB or mid-market segment
• Hands-on experience building and running a tech-touch or digital CS model at scale (500+ accounts or more)
• Proficiency with Gainsight—including playbook creation, health scoring, journey orchestration, and reporting
• Proficiency with Salesforce—opportunity management, reporting, and integration with CS workflows
• Experience designing and managing one-to-many CSM programs (webinars, campaigns, digital success centers)
• Ability to analyze customer data, identify trends, and translate insights into actionable strategies
• Bachelor’s degree in Business or a related discipline, or equivalent professional experience

What Will Make You Stand Out:

• Experience in the legal technology or legal services industry
• Experience using AI tools in a professional CS or operations context, including: large language models such as Claude (Anthropic) and ChatGPT (OpenAI) for drafting communications, summarizing account context, and accelerating research; Microsoft Copilot for productivity workflows within Office 365; and AI features embedded in Gainsight or Salesforce (e.g., predictive health scoring, generative email assist). Candidates should be able to speak to specific use cases where AI reduced manual effort or improved team output
• Experience managing CSMs who each own 500–1,500 accounts in a pooled or segmented model
• Gainsight certification or equivalent platform credential
• Experience with digital adoption platforms (e.g., Pendo)
• Familiarity with content management or document management solutions
• Experience building VOC (Voice of Customer) programs and NPS/CSAT measurement loops

What You’ll Love About NetDocuments:

• The People! 
• 90% healthcare premiums company covered 
• HSA company contribution 
• 401K match at 4% with immediate vesting 
• Flexible PTO (typically 3 to 4 weeks a year) 
• 10 paid holidays 
• Monthly contributions for life activities & wellness 
• Access to LinkedIn learning with monthly dedicated time to explore 

Compensation Transparency: 

The compensation range for this position is:  $120,000 - $130,000 plus 20% variable bonus

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations  

#LI-HYBRID

About your role

Rocket Lawyer is looking for a motivated and passionate AI/ML Software Engineering Intern to join our team working on Rocket Copilot, our AI assistant launched in December 2023. In this internship, you will collaborate with our cross-functional teams to assist in building a cutting edge AI platform. You’ll have the opportunity to learn from experienced engineers while working on real-world AI/ML projects, helping design, implement, test, and maintain new AI features.

We value a collaborative and supportive work environment, where we celebrate learning and growth. This is a great opportunity for someone eager to expand their skills and contribute to innovative AI solutions.

Responsibilities

• Assist in prompting, evaluating, fine-tuning, and maintaining large language models (LLMs) for AI features
• Support the creation, monitoring, and troubleshooting of backend API services that interact with ML models
• Collaborate with cross-functional teams to integrate AI into existing and new Rocket Lawyer products
• Research and stay up-to-date with industry trends around generative AI and machine learning
• Prototype product features to explore new AI capabilities and write clean, understandable code

What you’ll need

• Currently pursuing a BS, MS, or PhD in Computer Science, Mathematics, Statistics, or a related field.
• Basic understanding of machine learning concepts and algorithms.
• Familiarity with generative AI technologies and models (Deep Learning, RAG, Neural Networks, Agents).
• Interest or experience working with large language models (LLMs) and generative AI.
• Strong programming skills in Python

A bonus if you have

• Experience with backend Python frameworks like FastAPI, Flask, Django, etc.
• Familiarity with vector databases.
• Additional programming skills in languages such as Java, Kotlin, or NodeJS.
• SQL knowledge.
• Interest in building user-facing products.
• Understanding of microservices architectures and distributed systems.

Interview Process

• Recruiter Phone Screen
• Hiring Manager Interview
• Team Interview

About your role

Rocket Lawyer is seeking an experienced, passionate AI/ML software engineer for Rocket Copilot, our new AI assistant launched in December 2023. In this role, you will help our team deeply embed AI features across our platform. You will work in an agile, cross-functional team, working with multiple product teams as we build out AI features across Rocket Lawyer. You will design, implement, test, release and maintain new AI features, working closely with product managers, UX designers, data engineers, QA engineers, and others.

We value a fun, collaborative, team-oriented work environment, where we celebrate our accomplishments. 

How you will make a difference day to day

• Build, train, fine-tune, deploy and maintain ML models for AI features
• Create, monitor and troubleshoot backend API services to allow Rocket Lawyer product frontends to interact with ML models
• Work closely with multiple product teams and cross-functional teammates to quickly integrate AI into existing and new Rocket Lawyer products
• Keep up-to-date with industry trends around generative AI and machine learning
• Rapidly prototype product features to explore new AI capabilities, while writing clean, understandable code

What you’ll need

• 5+ years of Experience writing ML code for launched products
• Understanding of the state of the art in generative AI, including RAG, LoRA, RLHF and others
• Experience creating data sets from proprietary anonymized data, and using them to train and fine-tune ML models
• Experience with machine learning frameworks like TensorFlow, PyTorch and Scikit-Learn
• Strong programming skills in Python and SQL
• BS, MS, or PhD in Computer Science, Mathematics, Statistics, or other quantitative fields, or related work experience

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process:

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview