This position is based in our Reston, VA office and offers a hybrid work schedule.

Verisign is hiring a Senior Site Reliability Engineer to help lead a team responsible for building, managing, maintaining, and scaling the Linux infrastructure on which our mission-critical services depend. We value engineering professionals who are equipped with great technical skills and attitudes that motivate those around them. We seek individuals with a sense of purpose and for whom detail and craftsmanship are of their essence; individuals that are curious, demonstrate initiative, and love solving problems.

Responsibilities:

• Oversee deployments of solutions that combine Open Source components, COTS (commercial off the shelf) components, and custom developed components
• Deploy, configure, and maintain services in production, QA and development environments, on various platforms
• Possess advanced development of deployment automation including Ansible
• Development of automation and configuration management solutions using tools such as Jenkins
• Securing automated deployments using tools such as Hashicorp Vault
• Securing infrastructure with micro-segmentation tools such as Guardicore
• Documentation of processes, procedures, and configurations
• Coordination with other technical staff to implement systems and software
• Performance of operations support functions, including problem isolation and resolution
• Documentation of processes, procedures, configurations, and deployment plans
• Provide critical technical leadership in the areas of operational process and change management, and mentor less experienced engineers
• Participate in a 24x7 on call rotation

Our ideal candidate will have a unique blend of impeccable technical skills and a desire to work as part of a team to grow themselves and those around them. The team deploys engineers and operates enabling infrastructure in support of mission critical customer applications. The candidate must have:

• Bachelor’s degree in computer science or a related technical field, or equivalent combination of education and experience
• 10+ years of experience developing and operating mission-critical systems
• Excellent understanding of Linux configuration and administration
• Strong experience with a high-level scripting language such as Python
• Strong automation experience - not just developing automation, but knowing why we automate and what to automate
• Strong understanding of infrastructure-as-code
• Strong written and verbal communication skills – able to clearly and succinctly describe complex issues
• Strong understanding of network protocols and security
• Experience developing mature solutions for monitoring and reporting using tools like Grafana and Splunk
• Familiarity with development tools such as Github, Jira, and Confluence

Desired Skills, Experience, and Attributes:

• Deployment automation experience using tools such as Ansible
• Experience using Jenkins in a continuous delivery and integration environment
• Experience with Virtualization platforms in a production environment such as oVirt and VMWare
• Experience with HTTP proxies such as Squid
• Experience with RedHat Enterprise Linux
• Experience with CMDB and ITIL platforms such as ServiceNow
• Experience with RedHat Identity Manager and/or FreeIPA
• Experience with Linux authentication via Active Directory
• Experience administrating Linux and Unix systems in a large-scale environment
• Experience working with teams using Scrum a plus

The pay range is $164,300 - $222,300.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

This position is based in our Reston, VA office and offers a hybrid work schedule.

We are looking for a Production Operations Engineer to help lead our team responsible for building, managing, maintaining and scaling operational infrastructure on which our mission-critical services are deployed or depend.  We prize engineering professionals who are equipped with great technical skills and attitudes that motivate those around them.  We seek individuals with a sense of purpose and for whom detail and craftsmanship are of their essence; individuals that are curious, demonstrate initiative, and love solving problems.

Responsibilities:

• Participate in technical designs for software solutions that combine Open-Source components, COTS (commercial off the shelf) components, and custom developed components
• Installation, configuration and maintenance of production, QA and development environments in which Verisign applications are deployed; environments include servers, operating systems, OpenStack, and automation tools
• Development of deployment automation tools including Ansible
• Development of enabling infrastructure using Terraform
• Coordination with other technical staff to implement systems and software
• Performance of occasional operations support functions, including problem isolation and resolution
• Documentation of processes, procedures, configurations, and deployment plans
• Provide critical technical leadership in the areas of operational process and change management, and mentor less experienced engineers
• Regularly reporting progress to management
• Participate in a 24x7 on call rotation

Our ideal candidate will have a unique blend of impeccable technical skills and a desire to work as part of a team to grow themselves and those around them.  The team deploys engineers and operates enabling infrastructure in support of mission critical customer applications.  

The candidate must have:

• Bachelor’s degree in Computer Science or a related technical field, or equivalent combination of education and experience
• 8+ years of experience developing and operating mission-critical systems
• Excellent understanding of Linux configuration and administration
• Strong automation experience - Not just developing automation, but knowing why we automate and what to automate
• Strong understanding of infrastructure-as-code
• Strong written and verbal communication skills – able to clearly and succinctly describe complex issues
• Familiarity with networking protocols and systems

Desired Skills, Experience, and Attributes:

• Experience with RedHat Identity Manager and/or FreeIPA
• Experience with ServiceNow
• Experience with a high-level scripting language such as Python
• Experience with RedHat Enterprise Linux and/or FreeBSD
• Experience with network troubleshooting using such tools as ping, traceroute and dig
• Deployment automation experience using tools such as Ansible
• Experience working with teams using Kanban and/or Scrum a plus
• Experience with Docker or Kubernetes in a production environment
• Experience with OpenStack in a production environment
• Experience administrating Unix systems in a large-scale environment
• Experience using Jenkins in a continuous delivery and integration environment

The pay range is $135,800 - $183,800. 

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

We’re looking for a Customer Experience Manager to join Good Chop’s dynamic Operations team. This person will play a pivotal role in managing Good Chop’s end to end customer care experience, ensuring all of our customers receive exceptional service every time they interact with a customer care agent. This person will balance customer centricity with operational rigor, continuously identifying and implementing opportunities to improve the customer experience across teams. 

You will … 

• Develop and own our CX strategy: Transform customer care from a reactive support function to a proactive experience driver, measurably building loyalty and revenue.
• Supervise Customer Care agents: Manage our team of customer care agents, including: monitoring their performance and compliance, conducting quality assurance (QA) audits, updating and designing SOPs, and implementing changes that will result in stronger performance and a better customer experience.    
• Manage learning & development: Ensure our agents are equipped with the best and most up to date content and training materials to provide best in class customer service.
• Own performance management: Own and analyze key performance metrics (NPS, Customer Satisfaction, Customer Effort, Cancellation Rate, Avg Order Rate, QA scores) to continuously improve service quality and operational efficiency.
• Gather the voice of the customer: Build robust feedback loops to ensure the customer's voice informs and inspires product, marketing, and operational decisions company-wide.
• Provide cross-functional leadership: Establish effective escalation paths and build processes that enable cross-functional teams to resolve issues quickly, confidently, and with empathy.
• Innovate & automate: Strategically identify and implement automation where it enhances the customer experience, while preserving human touchpoints where they matter most.
• Be our customer’s advocate: Champion initiatives to delight our customers, using thoughtful problem-solving to identify high-impact opportunities and go above and beyond for customers.

You are… 

• Customer-obsessed: Committed to creating a five-star customer experience and delivering a product that is second to none
• A clear communicator: With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Analytical: Data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Strategic: You recognize and resolve situations that are ambiguous or challenging, and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking of contingency plans
• Self-starter: Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan, and executing flawlessly 

You have… 

• 5+ years of experience managing customer experience / support teams, ideally at another DTC consumer business
• Advanced Excel skills and comfort with data analysis; experience with SQL or Tableau is a plus
• Strong analytical and project management skills with a bias toward action
• BA/BS in fields such as Business, Communications, Marketing, English, or a related field 

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Senior Director, Food Safety

Newark NJ, Dallas TX, Phoenix AZ, or Toronto ON

We are seeking an experienced Senior Director of Food Safety and Quality to lead our comprehensive food safety and quality assurance programs. This senior position will oversee all aspects of food safety, quality control, and risk management in our meal kit operations across North America. The ideal candidate will have extensive experience in the food industry, strong leadership capabilities, and deep expertise in food safety regulations and quality management systems

You will...

• Develop and implement comprehensive food safety and quality strategies aligned with company objectives
• Lead cross-functional teams to ensure integration of quality and safety standards throughout all operations
• Lead the food safety teams at up to 10 HF sites across the continent.  
• Manage working relationships with local, regional and national regulators, industry organizations, and key stakeholders          
• Drive continuous improvement initiatives to enhance food safety culture and operational excellence

Additionally You will… 

• Ensure unwavering compliance with USDA, FDA, GFSI, and all relevant food safety regulations, standards, audits, and certifications.
• Direct the development, implementation, and maintenance of HACCP plans, prerequisite programs, and the comprehensive food safety management system.
• Proactively conduct risk assessments and execute effective, appropriate control measures.
• Maintain expert-level knowledge of evolving regulations and drive the adoption of industry best practices.
• Oversee quality control laboratory operations, testing protocols, and analytical methods.
• Define and enforce quality specifications, standards, and robust performance metrics.
• Lead the implementation and management of the Corrective and Preventive Action (CAPA) system.
• Manage and lead swift product recalls and critical crisis response procedures when necessary.
• Establish key performance indicators (KPIs) and comprehensive reporting mechanisms.
• Ensure integrity of documentation control and record-keeping systems.
• Recruit, lead, and mentor a high-performing, technically expert food safety and quality organization.
• Build talent through strategic training, personalized coaching, and professional development programs.

• Champion a strong, visible culture of food safety awareness and accountability across the organization by significantly elevating the overall food safety knowledge and technical expertise of the team and wider organization.
• Serve as a primary cross-functional partner to Production, Logistics, Product Development, and other departments to embed safety and quality across the value chain.
• Drive the implementation of new technologies and digital solutions for advanced quality management.
• Lead process optimization initiatives to enhance operational efficiency while upholding the highest safety standards.

You Are… 

• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Action Oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 
• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-obsessed: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency

At a minimum, you have...

• Bachelor’s Degree (Masters preferred) in Food Science, Microbiology, Supply Chain, or related
• 15+ years of experience in Food Safety, Quality, Supply Chain, or Food Manufacturing
• Well-versed in quality systems, food safety regulations, HACCP, GFSI, GMPs
• Strong understanding of food microbiology, chemistry, and processing technologies
• Experience leading multifunctional teams, managing organizational change and strong people development skills
• Superior analytical skills and operational modeling capabilities
• Demonstrated ability and hunger to deliver impact
• Ability to travel up to 50% of the time

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Reddit is looking for a strategic FP&A Manager to help chart our future and support our mission of bringing community and belonging to everyone in the world. In this role, you will be a guiding force for our senior executive team, providing the financial visibility and nuanced insights that shape high-level decision-making and company direction. By joining a team dedicated to building the future of Finance at Reddit, you will gain a deep understanding of our business drivers while making a tangible impact on how a mission-driven organization operates.

Location: Remote - United States

What You’ll Do:

• Responsible for budgeting, forecasting, reporting, variance analysis, and ad-hoc analysis for various areas in the company
• Develop flexible financial models and workforce forecasts to analyze headcount growth, incremental hiring needs, and talent acquisition capacity against peer benchmarks and long-term business goals
• Provide management with clear insights into drivers of business growth, risks, and opportunities. Play a key role in providing the valuable insights that can translate into business recommendations
• Key partner to the business to develop strategies, build insightful forecasting and reporting and drive impactful insights for key leaders. This includes strategic partnership, financial presentations, measuring key metrics for operational performance, and other projects as requested for optimal decision making within an extremely high growth and fast-paced environment
• Develop and streamline FP&A processes, focused on adding value and allowing us to scale partnership with the business, including planning and forecasting processes, standardizing and automating reporting, improving how we leverage internal systems, and building operational and forecast models
• Work cross-functionally day-to-day with Finance, Accounting, and Human Resources teams in budget management/tracking and evaluating progress against key initiatives, with a keen eye towards process improvement
• Partner with cross functional team members to drive strategic resource allocation
• Regularly work in a highly visible, cross-functional role with the business and executive leadership

Who You Might Be:

• 5+ years of experience with and exposure to high-growth technology companies and experience in one of the following partnership roles: HR Finance, Compensation
• Advanced MS Excel/Google Sheets; proficient in PowerPoint/Google Slides; SQL experience a plus; familiarity with ERP systems (GL + Planning & Consolidation systems) a plus
• Results-oriented customer advocate with an entrepreneurial mindset; demonstrated an ability to innovate, a bias toward action in fast-paced environments, and development of clear, actionable recommendations
• Track record of strategic execution and implementation of ideas, processes, and programs
• Working knowledge of company valuation methodologies and experience creating flexible forecasting and scenario models
• Experience working with large datasets and extracting and interpreting key financial insights as well as providing data-driven business recommendations
• Experience working cross-functionally with executives across the company and partner teams
• Ability to communicate and discuss complex topics with technical and non-technical audiences

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

Vast is looking for a Fabrication & Tooling Specialist, Special Projects reporting to the Production Manager, Structures to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.

This will be a full-time, exempt position located in our Long Beach location. 

Responsibilities: 

• Design, fabricate, and modify tools, fixtures, jigs, and other manufacturing aids to support a variety of special projects across mechanical assembly and structural integration
• Collaborate closely with the Director of Manufacturing and cross-functional engineering teams to understand build requirements and translate them into practical tooling solutions
• Support prototype and R&D builds from early concept through completion, adapting tooling approaches as designs evolve
• Operate manual and CNC machine tools including mills, lathes, grinders, and other shop equipment with a high degree of accuracy and craftsmanship
• Read and interpret engineering drawings, GD&T callouts, CAD models, and technical specifications to produce tooling that meets tight tolerances
• Troubleshoot tooling and fixturing issues on the fly and propose effective, timely solutions
• Maintain, repair, and organize tooling inventory and shop equipment
• Identify opportunities to improve manufacturing processes, tooling efficiency, and build quality
• Work safely and maintain a clean, organized work environment in accordance with company safety standards

Minimum Qualifications:

• Proven experience as a Toolmaker, Machinist, and Welder or similar hands-on fabrication role
• Background in an R&D, prototype, or low-volume production environment, you are comfortable working with incomplete information and evolving requirements
• Strong proficiency with manual and/or CNC machining equipment
• Ability to read and interpret engineering drawings, GD&T, and 3D CAD models
• High mechanical aptitude and a meticulous eye for quality and precision
• Self-starter mentality, able to take on loosely defined tasks and drive them to completion with minimal supervision
• Strong communication skills and ability to work collaboratively across engineering and manufacturing team

Preferred Skills & Experience:

• Experience in aerospace, defense, or other highly regulated industries
• Familiarity with a broad range of materials including aluminum, titanium, stainless steel, and composites
• Exposure to assembly tooling for large-scale or complex structural builds
• Experience with CAM software and/or basic CAD modeling (SolidWorks, CATIA, or similar)
• Understanding of manufacturing quality systems and documentation practice

Additional Requirements:

• Ability to stand, kneel, and bend for extended periods in a manufacturing environment
• Ability to lift up to 50 lbs unassisted
• Comfortable working in and around large-scale hardware and manufacturing equipment

Pay Range: 

• Tooling and Fixture Specialist I: $38 - $54
• Tooling and Fixture Specialist II: $42 - $59

WHAT YOU’LL DO

• Be an integral partner to Anduril’s Product and Program Teams by:
• Defining the configuration management plans for key programs.
• Ensuring that all engineering change requests are appropriately documented, reviewed, approved, and communicated in a timely manner.
• Generating, populating, and submitting change requests including manage compilation and synthesis of impact analyses.
• Executing and implementing change notices (ensure that the checklist of change implementation activities fully completed, including validating the completion of changes to the Engineering and Manufacturing Bills of Materials, and setting effectivity for changes).
• Generating insights into the integrity and efficacy of the change process, including calculating the cost of change, tracking the speed and rate of rework of changes, etc.
• Managing and curating the program configuration data needed for critical design gate reviews including PDR, CDR and MRR.
• Be the leader for critical configuration management activities and forums by:
• Setting agendas for configuration management meetings (Technical Review Board, Change Control Board etc.) ahead of time.
• Organizing and managing critical configuration control forums (the Change Review Board, the Change Control Board) including scheduling, owning the agenda, and vetting facilitation of materials (business cases, inventory disposition recommendations, effectivity analyses etc.).
• Leading the change control board meeting and driving discussions to decisions.
• Communicating and distributing conclusions and decisions made in configuration management forums (CCB, TRB etc.).
• Working with Configuration Management Analysts to ensure that that critical data is captured, recorded and distributed (decisions recorded, ECRs and ECNs populated, implementation checklists written etc.)
• Be responsible for product configuration by:
• Analyzing product baselines (EBOM, MBOMs etc.) in Teamcenter for compliance to industry and organization standards.
• Supporting configuration management reviews and audits, including FCA/PCA and provide direction before, during and after the events to prevent or resolve issues.
• Performing periodic audits of as-built records as product definition data in Teamcenter (EBOM, MBOM etc.)
• Be a cross-functional facilitator to manage and implement engineering change by:
• Working with Engineering, Manufacturing, Quality Assurance, and Supply Chain teams, to understand proposed design changes and their impact.
• Working with stakeholder teams (Engineering, Manufacturing etc.) to conduct thorough impact assessments to identify potential risks and implications of proposed changes, working closely with stakeholders to devise mitigation strategies.
• Be the expert resource for the Product for Engineering Release and Change Management standards by:
• Modelling the use of Teamcenter software to manage Engineering changes, including part revisions, EBOM/MBOM/SBOM updates, documentation modifications, and associated workflows.
• Providing guidance and support to Engineering teams in configuring the Engineering, Manufacturing and Service Bills of Materials (EBOM, MBOM, SBOM).
• Defining schema for product configuration management tools and (i.e., 150% EBOM, product configuration).
• Developing and implementing training programs for Engineering teams to ensure understanding and compliance with change management processes and tools.
• Identifying and championing continuous improvement of change management workflow processes and tools.
• Be part of the team defining the future of digital engineering at Anduril by:
• Partnering with engineering teams to set requirements and identify improvement opportunities in existing ways of working.
• Building an end-to-end digital thread from that maintains an accurate product definition, system by system, from the definition of requirements to the as maintained record.
• Mentoring and developing configuration management analysts.
• Leveraging AI tools to drive increased speed, accuracy, and efficiency in Anduril’s configuration management activities.

REQUIREMENTS

• 5+ years of proven direct product configuration management experience (Product structure, parts, drawings and requirements management).
• 5+ years of demonstrated experience working in a high rigor environment (aerospace, automotive, security systems, medical devices, nuclear, etc.).
• Familiar with configuration management principles and practices.
• Experience with product lifecycle management (PLM) and/or data management toolsets for configuration management of complex products
• Possess high attention to detail and strong organizational skills.
• Excellent written and verbal communication skills – you must have an ability to synthesize complex quantitative data into clear decision statements.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• AA/AS or BA/BS in an engineering discipline (Mechanical, Electrical, Aerospace, Nuclear, Manufacturing etc.)
• Ability to earn trust, maintain positive and professional relationships, and contribute to our inclusive culture.
• Ability to obtain and hold a US Security Clearance

PREFERRED QUALIFICATIONS

• Proven experience in aerospace industry
• Proficient in technical writing of processes and procedures
• Experience with Teamcenter, Teamcenter Requirements, Teamcenter Quality, Confluence & JIRA.
• Database skills with SQL, queries, etc.
• Certification in CM2 or equivalent configuration management certification.
• Security clearance (S, TS)

ABOUT THE TEAM

The Discovery team at Anduril is at the forefront of incubating and maturing high-potential, software-defined, AI-native offerings that meet the toughest, newest challenges across hardware, software, space, and cyber domains. We're the architects of mission autonomy and mesh networking, delivering scalable hardware solutions that meet some of the most urgent national security needs. By working hand-in-hand with elite teams in Perception, AI, Motion Planning, Hardware, Test Engineering, Space, Networking, and Vehicle hardware, we craft cutting-edge, end-to-end systems that redefine mission success.

ABOUT THE JOB

Anduril’s Discovery business line is seeking a talented Technical Program Manager to join our rapidly growing team. In this role, you will be responsible for shaping and delivering features and services critical to the next generation of air and missile defense systems. This role requires a unique blend of technical expertise, program management experience, customer focus and an understanding of the defense sector and military systems. You will work closely with engineering, product, business, and government stakeholders to deliver innovative solutions that meet the needs of our customers and partners.

WHAT YOU'LL DO

• Program Management: Align program roadmaps, manage timelines, and allocate resources to ensure successful delivery and production-quality. Balance competing priorities across multiple products and programs in a fast-paced, startup environment.
• Cross-functional Collaboration: Serve as the primary liaison between engineering teams, product management, and external stakeholders—including defense contractors and government entities. Align cross-functional teams on their goals, dependencies, and deliverables. Drive effective communication and collaboration across distributed teams and locations.
• Technical Expertise: Understand the architecture, dependencies, and technical challenges of defense-related systems. Support engineering teams in resolving technical issues, making trade-offs to meet division objectives.
• Risk Management: Identify and mitigate risks proactively, including technical, schedule, and compliance-related risks. Monitor dependencies, anticipate bottlenecks, and adjust plans as needed to maintain program momentum.
• Stakeholder Management: Manage relationships with key customers, partners, and government agencies, ensuring program alignment with contractual obligations and stakeholder expectations. Prepare and deliver clear program updates, technical briefs, and performance reports for internal and external audiences.
• Process Improvement: Implement and refine processes to enhance program execution and efficiency within a startup environment. Leverage best practices in program management while adapting to the unique challenges of the defense sector. Cultivate knowledge management repositories and CI/CD pipelines to build processes that result in production-quality engineering deliverables.

REQUIRED QUALIFICATIONS

• Minimum 5 years of experience as a Technical Program Manager, Product Manager, Engineering Manager, or Engineer for a commercial technology, aerospace, or defense company
• Strong technical background with familiarity in systems engineering, software development, and networking
• Proven client-facing technical program management and/or systems engineering experience
• Experience  developing and driving engineering plans through Jira and other industry-standard tooling
• Demonstrated ability to translate complex technical issues into business-impact insights
• Ability to work within organizations with minimal structure and with minimal direction 
• Proven track record in designing and implementing best practices that drive operational efficiency and sustainable growth
• Exceptional organizational and communication skills
• Willingness to travel as needed (up to 25%, depending on location)
• Currently possesses and is able to maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Experience building tracking solutions in Palantir Foundry 
• Professional or relevant person experience integrating AI into personal or team workflows
• Experience guiding the delivery and operation of distributed systems, CI/CD pipelines, APIs, middleware, 3rd-party software developer experience initiatives, and/or modular system architectures
• Experience managing Test and Evaluation or continuous Quality Assurance of complex software programs
• Strong technical, analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions
• Bachelor’s Degree in Computer Science or an Engineering discipline

Role Overview

SirenOpt is looking for a Quality Manager to lead the development and implementation of quality control systems. As our first dedicated Quality Manager, you will build and own our Quality Management System (QMS) from the ground up, lead us through ISO 9001 certification, and embed quality processes into the way we design, build, and deliver products.

This is a hands-on, high-impact role for someone who enjoys working cross-functionally across an organization, solving hard problems quickly, and helping shape quality in a startup environment.

You will be the quality leader within the company and support company goals and objectives while maintaining a strict adherence to ensuring the quality of incoming, intermediate, and outgoing materials.

What You’ll Do

QMS Design & ISO 9001 Certification

• Design, implement, and maintain a QMS aligned with ISO 9001:2015 requirements
• Lead the company through initial ISO 9001 certification, including selection and management of the external certification body
• Own all QMS documentation: quality manual, SOPs, work instructions, forms, and records
• Conduct internal audits and manage corrective and preventive actions (CAPA)
• Facilitate management reviews and track quality objectives and KPIs

Contract Manufacturer Quality

• Develop and manage supplier quality requirements for our contract manufacturing partner
• Conduct supplier audits and oversee non-conformance resolution
• Define incoming inspection criteria and acceptance standards for manufactured components and assemblies

Design, Development, and Testing Controls

• Partner with the R&D and Product teams to establish design controls, change management processes, and design review frameworks
• Design and develop measurement system analysis requirements and processes
• Collaborate with teams and individuals to establish and implement testing plans, from unit component testing all the way to full system and software reliability and performance testing.
• Ensure traceability between customer requirements, design inputs, and verification/validation activities

Cross-Functional Quality Culture

• Serve as the internal subject-matter expert on quality standards and best practices
• Train and support employees across the organization on QMS requirements and quality awareness
• Identify process improvement opportunities and drive continuous improvement initiatives

What We’re Looking For

• BS or MS in Mechanical Engineering or equivalent
• 10+ years of experience within Quality Assurance in a manufacturing or hardware product environment, including 3+ years in a supervisory role
• Prior quality management experience that includes a primary focus on measurement system analysis tools and frameworks
• Demonstrated experience leading or co-leading an ISO 9001 certification effort
• Strong working knowledge of QMS principles: document control, internal auditing, CAPA, risk-based thinking, and management review
• Experience working with contract manufacturers or external suppliers on quality requirements
• Experience working in a fast-moving, multidisciplinary environment with a high degree of ownership and technical independence
• Excellent written communication skills for policy and procedure documentation
• Strong communication skills and a practical, problem-solving mindset

Nice to Have

• ISO 9001 Lead Auditor or Lead Implementer certification (ASQ CQM/CQA or equivalent a plus)
• Exposure to ISO 27001 and/or SOC 2 or other information management system standards
• Experience selecting and implementing QMS software
• Prior experience at a pre-commercial or early-commercial hardware startup
• Experience with high-speed interfaces, instrumentation systems, or real-time sensing platforms
• Exposure to metrology systems, scientific instrumentation, or advanced materials applications
• Experience with data analytics and/or data science techniques for defined quality standards

Why Join SirenOpt

• Help define a new category in advanced materials metrology
• Work on genuinely novel deep-tech hardware with real scientific and industrial impact
• Join an early-stage team where your decisions directly shape the product, technology, and company
• Build quality systems at the intersection of plasma science, electronics, sensing, AI-driven analytics, programmable logic, and advanced digital signal processing
• Contribute to technology that can expand what researchers and industry teams are able to see, measure, and optimize

Position Overview
Woolpert is hiring a Sr. Water Resources Engineer to join our dynamic Water Team in Virginia. This position is primarily responsible for assisting with technical delivery on projects as well as the budgeting, planning, scheduling, monitoring, and reporting for specific project phase(s) and/or task(s). This position is key in establishing and improving levels of team technical competence, quality, and efficiency. This position will be part of a team engaging clients across the water markets in support of client objectives in the areas of Water Resources Design, Drainage Design, Utilities Design, Site Civil Design, Data Analytics, Organizational Performance, Process Improvement, and related studies and analyses. 

We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country where the job is located. 

What You Will Do:

• Support various phases of our water/wastewater/stormwater management projects, from communication with clients to deliverable generation.
• Perform technical aspects of specified deliverables and/or lead a team of technical staff in creating deliverables consistent with scope, schedule, and budget.
• Manage phases of projects, ensuring completion of work that meets quality assurance requirements.
• Perform field work, as needed.
• Analyze and interpret information, including field and water quality data, to present to clients in a meaningful format.
• Meet internal and/or external project deadlines.
• Comply with and implement clearly defined QA/QC measures.
• Communicate issues affecting phase/task or project schedule, budget, or quality and escalate unresolved issues to the project manager, team leader, and/or discipline leader. 
• Support the development and advancement of stormwater design projects with consideration of local regulatory requirements and design standards.
• Analyze and interpret stormwater model results for project development and capital improvement program planning.

What You Will Bring:

• Bachelor’s degree in Civil, Biosystems, or a related engineering program.
• Minimum of 8 years of relevant professional experience.
• Willingness to perform technical tasks as assigned, as well as ensure the completion of additional tasks by other team members.
• Strong communication skills, both written and oral.
• Strong organizational skills to successfully manage multiple, competing priorities.
• Ability to interface effectively with clients, team members, and other firm resources.
• Proficiency in Microsoft Office Suite.
• Ability to make sound decisions/recommendations based on the evaluation and synthesis of project information and data.
• Task and personnel management experience is preferred.
• Registered Professional Engineer in Virginia, or the ability to obtain.

About the Role

The AI Platform Engineering team is looking for a highly motivated and talented engineer who are passionate about continuous learning and excited to grow in a fast-paced, innovative environment. We are an agile team that operates iteratively, focused on building high-quality software and adhering to rigorous operational best practices across complex, cross-functional distributed systems.

This full-time position reports to a Software Engineering Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

What You'll Do

• Build the AI Platform Foundation: Lead the design and ownership of the core infrastructure that serves as the backbone for all Smartsheet AI experiences. Focus on building a robust, multi-tenant environment that reduces friction for internal teams, allowing them to deploy reliable and scalable AI features with ease.
• Standardize the AI Developer Path: Architect high-level abstractions and "Golden Path" APIs that democratize AI development across Smartsheet. By insulating product teams from infrastructure complexity, you will enable them to ship intelligent features with high velocity while guaranteeing safety and consistency at scale.
• Engineer AI Trust & Safety Systems: Establish the mission-critical monitoring and quality assurance layers that protect Smartsheet customers. By creating rigorous evaluation pipelines, you will ensure every AI-driven feature meets the high bar for safety, data privacy, and deterministic performance expected by our enterprise partners.
• Drive technical strategy: Partner with principal engineers to define the technical roadmap for Smartsheet’s AI infrastructure, making architectural decisions that will shape how we build with AI for years to come.

What We're Looking For

Required

• 8+ years of software engineering experience, with at least 2 years working directly with LLMs in production
• Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design
• Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis
• Experience building or extending LLM evaluation frameworks, you have designed scorers, worked with golden datasets, and thought carefully about what good looks like
• Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)
• Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what’s broke, why it matters, and what needs to happen next without losing the room
• Strong cross-functional judgment, you know when to escalate, when to resolve independently, and how to build credibility across engineering, product, and AI platform teams
• A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus

Strong Plus

• Prior work in an Applied AI or LLMOps platform within a product company
• Experience with the following:
• Kubernetes (EKS/GKE): The industry standard for AI. Skills include managing GPU scheduling, auto-scaling based on token throughput, and using tools like Karpenter for cost-efficient node provisioning.

• Infrastructure as Code (IaC): Using Terraform, Pulumi, or AWS CDK to provision Vector Databases, SQS queues, and S3 buckets.

• Vector Databases: Proficiency in managing and optimizing Pinecone, Milvus, Weaviate, or Databricks Vector Search.
• AI Gateways: Building or configuring proxies (like LiteLLM or Kong AI Gateway) to handle rate-limiting, PII masking, and cost-tracking.

• LLM Observability: Setting up tracing tools like Langfuse, LangSmith, or MLflow to monitor "Time to First Token" (TTFT) and trace hallucination issues.
• Model-Based Evals: Implementing automated scoring systems (like RAGAS or DeepEval) that use an "LLM-as-a-Judge" to grade production outputs.

Smartsheet is building the next generation of AI-powered work management through SmartAssist, our intelligent agent platform. As we scale from early demos to production-grade agents, quality is the critical frontier and we are looking for a Agent Quality Engineer to own it.

This is not a QA role. It's a deeply technical, high-autonomy position at the intersection of LLM evaluation, prompt and context engineering, and retrieval-augmented generation. You will diagnose why our agents fail, design the systems that catch regressions, and drive measurable improvements across our orchestrator and subagent fleet.

You will work closely with our Agent Engineering and AI Platform teams, embedded in a team that has already shipped evaluation infrastructure on Databricks/MLflow and is building toward a mature Agent Development Lifecycle (ADLC).

You Will:

• Own agent quality end-to-end: diagnosis, improvement, and validation across SmartAssist's orchestrator and subagents
• Identify failure modes across quality dimensions factual accuracy, completeness, tone, actionability, and latency and prioritize what to fix
• Drive quality improvements through prompt engineering, context engineering, and RAG retrieval tuning
• Extend and mature our evaluation framework: scorers, golden datasets, regression gates, and online evaluation for production traffic
• Close the feedback loop ensure that every change has a measurable, attributable quality signal
• Collaborate with our Agent Architecture lead to distinguish quality problems that require prompt/context solutions from those that require structural fixes
• Establish repeatable methodology that scales beyond any single agent or subagent

You Have:

Required

• 8+ years of software engineering experience, with at least 2 years working directly with LLMs in production
• Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design
• Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis
• Experience building or extending LLM evaluation frameworks, you have designed scorers, worked with golden datasets, and thought carefully about what good looks like
• Fluency in agent system design, you don't need to own the architecture, but you can engage as a peer on architectural tradeoffs that affect quality
• Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)
• Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what’s broke, why it matters, and what needs to happen next without losing the room
• Strong cross-functional judgment, you know when to escalate, when to resolve independently, and how to build credibility across engineering, product, and AI platform teams
• A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus
• Legally eligible to work in the U.S. on an ongoing basis
• BS or MS in Computer Science, a related field, or equivalent industry experience

Strong Plus

• Experience with MLflow or similar experiment tracking platforms
• Familiarity with CI-integrated evaluation pipelines
• Experience with multi-agent orchestration frameworks
• Prior work in an Applied AI or LLMOps function within a product company

What Success Looks Like:

In your first 6 months, you will have:

• Delivered measurable, validated quality improvement on at least one SmartAssist agent across our defined quality dimensions
• Expanded evaluation coverage to close the most significant blind spots in our current framework
• Established a repeatable quality improvement methodology the broader team can apply

Why This Role:

• You will have real ownership, not a supporting role on someone else's roadmap
• SmartAssist is shipping to real users; this work has immediate, visible impact
• You will be part of a fast-moving team that deeply values engineering rigor and actively seeks diverse perspectives

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet is looking for an experienced Sr. Solutions Architect to drive quality, efficiency and customer satisfaction within our Professional Services’ business by leading customer conversations and assisting customers with developing, building, testing and deploying solutions that leverage Smartsheet, the Smartsheet API and integrations between Smartsheet and other products. The right candidate will have a passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements.

As a Sr. Solutions Architect, you will work with Smartsheet customers and partners on complex engagements to convert business requirements into Smartsheet solutions. The Sr. Solutions Architects are leaders within the Solutions Architecture team, providing quality assurance and project review for the broader team. Within this role, you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups.

You will report to the Sr. Manager, Solutions Architect. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

You Will:

• Develop, build, test and deploy custom software solutions leveraging a wide array of Smartsheet product & third party APIs
• Lead technical consulting engagements that require custom software development by leading design sessions, defining technical requirements, and validating solution architecture against product best practices
• Design and document technical solutions aligned with client business objectives 
• Review and validate solution designs produced by other Architect team members
• Provide quality oversight of engagements through formal peer to peer feedback, ongoing mentorship and coaching 
• Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and extensibility scenarios that leverage the Smartsheet APIs

• Determine solution feasibility and costing in support of our Sales team for new engagements including the drafting of customer SOWs
• Manage all aspects of technical projects, including, but not limited to, the schedule, deliverables, deadlines and client relationships 
• Develop middleware applications to automate processes within Smartsheet products, integrate with 3rd party systems, and migrate data between 3rd party systems and Smartsheet products

• Maintain a target billable utilization aligned to the role
• Provide feedback to our Product & Platform Engineering teams that inform product improvements and identify feature gaps

• Other duties as assigned

You Have:

• 5+ years relevant work experience or equivalent combination of relevant work experience and education 
• 3+ years of customer facing experience
• Working experience with two or more of our primary languages (.Net, NodeJS, Python, Java, Ruby)
• Experience working with SaaS/IPaaS applications in an enterprise environment
• Willing to travel periodically (up to 15%) based on customer and business needs
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Proven ability to drive projects from concept through completion with minimal guidance
• Understanding of systems architecture and ability to design scalable performance-driven solutions 
• Understanding of key design patterns and large data volume best practices
• Knowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.) preferred
• Bachelor’s degree in MIS, CIS, CS preferred but not required 

Smartsheet is seeking a Sr. Technical Support Operations Manager to focus on the operational architecture required to balance efficiency with a high-quality customer experience. You will be responsible for the tools and logic that dictate how we staff our teams, how we measure quality, and how we route technical issues. Your goal is to move the support organization toward a predictive, data-driven model that integrates technical signals into the broader customer retention strategy.

You Will

• Lead Strategic Roadmap Planning: Partner with the Technical Support senior leadership team to drive the development of quarterly roadmaps and prioritization planning for the technical support organization.
• Optimize Support Delivery Process: Own the technical lifecycle of the global support stack, including oversight of Workforce Management and Quality Assurance tools. You will lead the design of scoring rubrics and staffing logic to maintain service level targets across global time zones.
• Drive Demand and Capacity Planning: Build the support capacity models used for long-term headcount planning. You will use historical volume data and growth projections to predict future support demand and determine the optimal staffing requirements to meet business needs.
• Manage Routing and Tiering Logic: Manage the technical rules, definitions, and workflows that dictate how cases are segmented and routed. You will ensure that technical issues reach the correct internal tiers immediately to minimize resolution time and customer effort.
• Operationalize Support-to-Success Handoffs: Design and manage the workflows that pass account risks, expansion opportunities or training gaps identified in support tickets to the appropriate Sales or Customer Success teams. You will ensure these handoffs are automated and trackable.
• Automate Premium Entitlements: Manage the technical integration of appointment scheduling systems for premium offerings. You will define the logic that verifies a customer’s entitlement in Salesforce before allowing access to specialized support sessions.
• Establish Product Feedback Loops: Partner with Product and Engineering to formalize the process for surfacing the voice of the customer sentiment, technical friction points and common product issues. You will provide the data-driven insights needed to influence the product roadmap and reduce support volume at the source.

You Have

• 7+ years of experience in Technical Support Operations, Revenue Operations, or Business Operations in a SaaS environment.
• Systems Expertise: Proficiency with Salesforce Service Cloud and integrated operational tools such as WFM and QA platforms.
• Analytical Proficiency: Strong capability in capacity modeling and volume forecasting, with the ability to translate data into actionable staffing plans.
• Operational Discipline: A track record of formalizing messy processes into documented, repeatable workflows that scale globally.
• Collaboration Skills: Experience partnering with Support VPs and Directors to build systems that meet aggressive service level targets without increasing operational friction.

As the Director of Creative, you will be responsible for defining and executing the creative vision that drives demand and pipeline growth for the company. You will ensure that brand identity is consistently and compellingly represented across all channels ( digital, paid media, email, social, web, events, and content) with a sharp focus on performance and conversion. You will translate marketing and business objectives into creative programs that generate measurable impact, and lead and grow an in-house team of creative professionals, reducing reliance on external agencies while raising the quality and velocity of creative output across the organization.

You will report to our Sr. Director of Marketing Operations and may be based in our Bellevue, WA office (hybrid) or work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own the company's creative strategy developing campaigns, assets, and programs that drive awareness, engagement, and pipeline across the funnel
• Build, lead, and mentor a high-performing in-house creative team, establishing the processes, workflows, and culture needed to produce great work at scale without heavy agency dependency
• Partner closely with Demand Generation, Content, Product Marketing, and Digital teams to ensure creative is tightly aligned to campaign strategy, audience segmentation, and funnel stage
• Develop and maintain brand guidelines, ensuring consistency across all channels while adapting creative expression to performance contexts (paid social, SEM, email, landing pages, etc.)
• Establish a test-and-learn creative culture using performance data, A/B testing, and audience insights to continuously optimize creative output
• Manage budgets and timelines across a high volume of concurrent projects, prioritizing ruthlessly and delivering on-time without sacrificing quality
• Oversee creative QA and approval workflows, providing clear, actionable feedback and holding a high bar for craft and effectiveness
• Maintain a lean, strategic set of agency and freelance relationships for specialized or overflow needs, while actively building internal capability to reduce external spend over time
• Present creative concepts and campaign strategies to internal stakeholders and leadership, connecting creative decisions to business outcomes
• Stay current on trends in B2B digital marketing, performance creative, design, and emerging tools bringing relevant innovations into the team's practice
• Take on additional cross-functional leadership responsibilities as needed

You Have:

• 12+ years of B2B creative and design experience, with meaningful time spent in demand generation or performance marketing contexts
• Demand-Centric Track Record: Demonstrated success producing creative that drives measurable pipeline impact, not just brand awareness in high-growth B2B environments
• In-House Builder: Experience standing up or scaling an internal creative function, with a clear bias toward building capability inside the organization rather than defaulting to agencies
• Campaign Fluency: Hands-on familiarity with integrated demand campaigns  understanding how creative works across paid, owned, and earned channels to move buyers through the funnel
• Enterprise Expertise: Ability to tailor messaging and creative for complex buying committees, multiple personas, and long sales cycles
• Builder Mentality: Comfortable with ambiguity, energized by building process from the ground up, and able to lead cross-functional teams without heavy infrastructure
• B2B SaaS experience strongly preferred
• Proven experience leading creative teams in a demand generation or performance marketing environment
• Strong portfolio demonstrating campaign creative across digital channels (paid media, email, landing pages, social) with clear connection to pipeline or conversion outcomes
• Excellent leadership and team-building skills, with a track record of developing in-house creative capability and reducing agency dependency
• Deep understanding of B2B buyer journeys, audience segmentation, and how creative adapts across funnel stages
• Fluency in creative performance metrics and the ability to use data to inform and iterate on creative strategy
• Proficiency in creative tools including Adobe Creative Suite, Figma, and emerging AI-assisted design tools
• Strong project management instincts able to manage high creative volume, competing priorities, and tight timelines
• Clear, persuasive communicator who can connect creative rationale to marketing and business goals

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We are seeking a Manager, Corporate Finance  to join our Corporate Finance team. This role will be the primary owner of Box's corporate financial model, and playing a key role in annual planning, quarterly board reporting, and the monthly financial performance review process. You will be responsible for KPIs, variance analysis, FX impact modeling, global expense budgeting, cash flow forecasting, and partnering with the tax team on subsidiary-level forecasting. We’re looking for someone who is self-driven and passionate about bringing in new ideas and improving or replacing legacy processes and models. In this role, you’ll build and maintain sophisticated financial models such as driver-based three-statement models with tightly linked operational drivers, deliver accurate forecasts, and provide strategic insights to senior leadership. You will also leverage Box AI to modernize processes, financial analysis and reporting.

This is a high-visibility role that requires strong leadership presence, exceptional analytical skills, and the ability to communicate complex financial concepts to executive stakeholders. This role is expected to be an individual contributor role based in our Redwood City office.

WHAT YOU'LL DO 

• Own the end-to-end corporate financial model and play a key role in annual planning, quarterly board reporting, and the monthly financial performance review processes
• Build and maintain a robust, driver-based three-statement model that tightly links operational drivers to balance sheet and cash flow outputs
• Drive month-end and quarter-end close cycles
• Leverage Box AI and emerging AI tools to transform how finance operates and push the boundaries of what AI can do for a modern finance function in planning, forecasting, and reporting
• Own corporate cash flow model and provide insights into liquidity, working capital, and capital allocation
• Partner with the tax team on subsidiary-level forecasting and ensure accurate modeling of multi-entity financials
• Analyze and model FX impacts on bottom-line financial metrics, providing insights on currency exposure and hedging strategies
• Lead KPI reporting and variance analysis, identifying risks and opportunities against plan
• Prepare materials for financial performance reviews, earnings, QBRs, board and executive presentations
• Partner with Investor Relations to support earnings materials preparation and investor communications
• Develop early warning systems to identify risks and opportunities in achieving financial targets
• Continuously improve planning processes, tools, and methodologies-identifying opportunities to automate and scale reporting solutions

WHO YOU ARE 

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 6+ years of progressive experience in corporate finance, FP&A, investment banking, or related fields; prior experience at a technology or SaaS company strongly preferred
• Strong three-statement modeling skills, with a track record of building robust, driver-based models that tightly link operational drivers to balance sheet and cash flow outputs
• Track record of owning complex forecasting processes and delivering accurate results
• Advanced proficiency in Excel with strong financial modeling capabilities; experience with BI/Analytics tools (Tableau, BigQuery) and familiarity with SQL a plus
• Experience with ERP and planning systems (e.g., NetSuite, Anaplan, Planful)
• Experience analyzing FX impacts on financial metrics and working with multi-currency environments
• Strong leadership presence with excellent communication skills and the ability to distill complex analysis into clear, actionable insights
• Self-starter with a collaborative mindset, high attention to detail, and comfort operating in a fast-paced environment
• Bachelor’s degree in Finance, Accounting, Economics, Business, or a STEM field required

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Senior Customs Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes from emerging brands to Fortune 500s use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Take the Lead in Global Trade

The opportunity

As a Senior Customs Specialist, you’ve moved beyond the fundamentals and this role reflects that. You’ll be a critical contributor on our core Customs team, a product poised for more than 10x growth in the next five years, bringing both operational excellence and strategic insight to everything you do.

In this role, you’ll own a book of business, navigate complex entries end-to-end, and serve as a trusted resource for clients, partners, and teammates alike. You’ll use Flexport’s state-of-the-art technology to streamline customs processes, mentor those around you, and help shape the procedures that guide the entire team. If you’re ready to deepen your expertise, expand your impact, and grow into a thought leader in customs brokerage, this is your next step.

What you’ll do

• Own complex entry filing: Handle a high-volume, high-accuracy workload by filing moderately complex entries end-to-end, including entries with unique procedures, detailed PGA requirements, and non-standard processes while maintaining strict accuracy standards.
• Serve as account lead: Be the first point of contact for your assigned book of business or paired accounts, responding to demand inquiries, resolving escalations, and fostering strong, trusted relationships with clients and logistics partners.
• Keep the queue running: Resolve errors daily, troubleshoot entry rejections and exceptions, identify missing information, keep the entire queue moving efficiently, and help junior team members work through their own issues.
• Drive compliance and accuracy: Use authoritative sources to navigate regulatory requirements, update and create complex SOPs with proper citations, and explain compliance issues clearly to clients and internal stakeholders.
• Support client success: Facilitate smooth client onboarding, lead on-site QBRs, and create customized reporting to provide clients and internal stakeholders with actionable insights.
• Develop the team around you: Contribute to team development by helping train new employees, providing ongoing training on client procedures and SOPs, and overseeing work queue distribution at the direction of the manager.
• Contribute to Flexport’s growth: Submit tickets to and work directly with engineering and product teams on BRDs, testing, and quality feedback, answer CBP inquiries and coordinate with the compliance team as needed, and support broader customs organization initiatives as assigned.

This role is for you if you…

• Have proven customs experience: External hires bring a minimum of 2 years (recommended 3+) of hands-on entry filing experience.
• Are operationally proficient end-to-end: You can file and troubleshoot moderately complex entries independently, cite authoritative customs sources, update SOPs, run reports, and explain entry concepts clearly to clients and teammates.
• Lead with a compliance-first mindset: You hold yourself to the highest standards of regulatory adherence, file with high accuracy, and treat errors as unacceptable.
• Are humble and always learning: You know what you don’t know, escalate questions at the right time, and proactively seek answers rather than repeating the same questions documenting and sharing your learnings with the team.
• Communicate with confidence: You can speak confidently with medium-sized, higher-stakes audiences, whether assisting on a sales call, explaining a complex customs issue, or leading a QBR. Communication is always professional both in writing and verbally.
• Are highly organized and team-oriented: You manage your workload efficiently enough to regularly assist teammates, volunteer before day’s end, and contribute to broader team or organization initiatives without sacrificing your core responsibilities.
• Are solutions-oriented: You identify process gaps and address them directly, propose creative solutions, and approach every problem with urgency, accuracy, and a drive to move to the next challenge.

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

Your Launchpad into Global Trade 

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

#LI-Onsite

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The Opportunity:

 As a Senior Credit Analyst, Portfolio Analytics, you will play a pivotal role in Flexport Capital’s portfolio management strategy. This is a hybrid role sitting at the intersection of hands-on credit stewardship and data-driven innovation. You won't just analyze high-level trends; you will actively manage the monthly financial review process, lead diligence on flagged accounts, and own the operational compliance stack. You will be the first line of defense in monitoring portfolio health while simultaneously building the tools and dashboards that make that monitoring scalable.

You Will:

• Lead Portfolio Reviews & Diligence: Manage the monthly financial review process for the entire customer base. You will direct Associate support for data gathering, but you will be responsible for the analysis, knowing exactly what red flags to look for in financial statements.
• Conduct Active Risk Management: Identify deteriorating credits or anomalies and immediately trigger deeper reviews. You will prepare for and lead diligence calls with borrowers to investigate issues and determine necessary actions.
• Prepare Credit Modifications: Evaluate requests from Business Development for line increases, term adjustments, or other modifications. You will be responsible for writing the loan modification templates/memos and providing the credit diligence and justification for your recommendations.
• Own Compliance & Operations: oversee and improve our KYB/KYC, UCC lien filing, and lien management processes. You will ensure strict compliance and proactively suggest new vendors, products, or process improvements to streamline operations.
• Build & Maintain Analytics: Design portfolio monitoring dashboards that aggregate credit, collateral, and operational data. You will continue to use tools (SQL, Python, Looker) to automate data ingestion and anomaly detection.
• Analyze Trends: Monitor borrower and portfolio trends—including CRR migration, LGD, DSO, and exposure concentration—to inform repricing or mitigation strategies.
• Drive Process Improvement: Continuously improve internal reporting and data quality, ensuring our tools serve as a reliable "single pane of glass" for portfolio risk visibility. You will use the available low-code and analytical tools (using SQL, Python, Airtable, Looker, or Power Automate) to automate data ingestion, anomaly detection, and risk flag generation.

You Should Have:

• 3–7 years of experience in commercial lending, credit risk, or portfolio management (Asset-Based Lending or Working Capital experience is highly preferred).
• Hands-on Credit Experience: You have experience manually reviewing financial statements, identifying risk factors, and writing credit memos or loan modification justifications. You are comfortable getting on the phone with a CFO to ask hard questions.
• Operational Knowledge: Familiarity with the mechanics of lending operations, including KYB/KYC regulations, UCC lien perfection, and compliance management.
• Technical Proficiency: Proven experience leveraging data analytics tools (SQL, Power BI, Tableau, Looker) to analyze portfolios.
• Low-Code/Automation Skills: Working knowledge of tools like Power Automate, Airtable, or Zapier to build scalable processes is a strong plus.
• Communication Skills: Excellent verbal and written communication skills to articulate credit rationale to the Risk Committee and partner effectively with BD and Ops.
• Education: Bachelor’s degree in Finance, Business, Data Analytics, or a related field (MBA or CFA is a plus).

 Why Flexport:

You’ll be joining Flexport Capital, a high-velocity fintech unit operating with the agility of a startup and the data advantage of a global logistics leader. This is a hands-on environment for builders, not just observers. You won’t just monitor algorithms, you’ll be in the trenches of deal structuring, operational compliance, and borrower diligence, actively shaping how we lend and recover. You will play a direct role in fusing traditional credit discipline with next-gen analytics, driving our mission to scale asset-based lending while keeping losses under 1.5%. If you’re ready to roll up your sleeves and own the outcome, you belong here.

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

Build and grow with us! Join Flexport as an Account Executive!

The Opportunity:

We are seeking an Account Executive with experience in freight, end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you’ll focus on building up Flexport’s brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer’s growth strategy with their Flexport Operations Team, jumping on a plane and travel with a prospective client to tour a Flexport warehouse, or sharing your best practices with the broader sales team in a peer learning session. This role features a 50/50 compensation model (Base + Uncapped bonus), designed for high-performers to effectively maximize their earnings through a heavily incentivized sales program.

You will

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals
• Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team
• Consult with new clients to understand their supply chain needs
• Create a value-add solution, demonstrating Flexport’s capabilities through remote and in-person meetings
• Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business
• Navigate, bundle, and sell Flexport's suite of products across the supply chain/shipment lifecycle
• Work closely with the all internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience 
• Lead the customer onboarding process by leveraging internal resources and teams

You should have

• 5+ years of experience in freight forwarding, logistics, or supply chain industries
• At least 2 years’ experience in a full cycle (prospecting to closing), quota carrying sales role
• An obsession with client happiness. You succeed when they succeed
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a structured sales process
• Proven success building and maintaining long term commercial relationships
• A naturally curious and inquisitive approach to client discovery
• Excellent communication, interpersonal, and organizational skills, with the ability to connect in both virtual and face-to-face environments
• Ability to learn fast, strong work ethic, and a burning desire to grow into a top 5% sales executive in the country

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

The Opportunity:

Flexport is seeking a Manager, Carrier Operations to drive the tactical execution and day-to-day performance of our parcel transportation network. Reporting directly to the Senior Manager of Carrier Operations, you will be the front-line lead for carrier accountability, ensuring our partners meet the rigorous On-Time Delivery (OTD) and On-Time Pickup (OTP) standards our merchants expect. You will turn performance data into action and maintain the operational pulse of the network.

What You Will Do:

Execute Carrier Performance & Accountability

• Daily Operational Lead: Serve as the primary point of contact for day-to-day engagements with national and regional carriers.
• Performance Monitoring: Conduct weekly carrier sessions and monthly deep-dives to track compliance with SLAs, focusing specifically on OTP and OTD excellence.
• Rapid Resolution: Act as the first point of escalation for real-time performance issues, executing recovery programs to mitigate merchant impact.
• Dashboard Management: Maintain and utilize reporting dashboards to ensure partners are consistently meeting performance thresholds.

Support Strategic Initiatives & Procurement

• RFP Support: Assist the Senior Manager in the execution of RFPs by gathering requirements and validating carrier data for parcel and regional delivery modes.
• Financial Integrity: Perform regular audits of carrier invoices to identify discrepancies and ensure billing accuracy across the network.
• Operational Implementation: Help execute "Special Ops" and strategic initiatives by translating long-term plans into actionable daily tasks.

Cross-Functional Collaboration

• Bridge Tech & Ops: Work with internal Product and Engineering teams to troubleshoot tool issues and provide feedback on operational pain points.
• Warehouse Alignment: Partner closely with Warehouse and Fulfillment teams to ensure smooth hand-offs at injection points.
• SOP Development: Draft and update Standard Operating Procedures (SOPs) for new carrier integrations and compliance frameworks.

What You’ll Need:

• Experience: 4-6+ years of experience in transportation, logistics, or supply chain operations, with a focus on parcel or trucking networks.
• Carrier Management: Proven experience in a "front-line" role managing carrier performance and holding partners accountable to SLAs.
• Data Proficiency: Strong ability to use SQL and BI tools (Looker, Tableau) to analyze parcel data and track KPIs.
• Problem Solving: A proactive mindset with the ability to handle high-pressure escalations and navigate operational ambiguity.
• Communication: Strong professional communication skills to manage external partners firmly and collaborate effectively with internal teams.
• Education: Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

The Opportunity

As a Capital Credit Manager, Underwriting and Portfolio Management, you will be a core member of Flexport Capital’s credit team, managing a large book of 40–60+ accounts spanning SMB, mid-market and enterprise borrowers. You will independently underwrite IF, LF, Term Loan and ABL deals. You will help drive the management of distressed credits and workouts, design policies and SOPs for new products, as well as architect the analytical frameworks that drive portfolio monitoring. This is a hands-on role where you own the full credit lifecycle, from underwriting through ongoing portfolio monitoring and client communication. You’ll help drive process improvements, and contribute to our risk scoring model development, all while building deeper expertise in Flexport’s freight, fulfillment and customs operations.

You Will

• Own a Large, Complex Portfolio: Manage 40–60+ accounts with topline revenues up to ~$75M and credit limits up to $5M. You will handle accounts across the CRR spectrum, including credits showing early signs of distress that require proactive intervention and creative deal restructuring.
• Underwrite Deals Independently: Handle IF/LF, Term Loan and ABL underwriting end- to-end. Design covenants, milestone-based step-ups, and restructure proposed deals to match credit’s risk appetite.
• Resolve Complex Credit Problems: Interpret ambiguous financials, seasonal revenue swings, multi-entity structures, improving-but-weak trajectories, and exercise judgment in recommending policy exceptions with clear risk/reward framing. Identify when a deal structure won’t work and reconstruct it proactively before it reaches the Investment Committee.
• Lead Client Diligence & Communication: Run diligence calls with CFOs and controllers of SMB and smaller mid-market companies. Push back on BD submissions with data and facts. Present credit recommendations to the Investment Committee with guidance from the Head of Credit. Own the end-to-end credit relationship with your clients.
• Drive Process Improvements: Develop systematic improvements to credit operations —redesigning BD and UW workflows to reduce friction, establishing lien filing optimization, and creating monitoring spot-check systems. Lead projects beyond individual account management that make the entire team more effective.
• Contribute to Credit Analytics & CRR Development: Contribute to CRR model development including financial ratio calibration and risk weight tuning. Design and maintain portfolio monitoring dashboards, and help build automations for repetitive credit operations.
• Manage Compliance & Lien Operations: Independently manage UCC filings, amendments, and lien perfection across US and international jurisdictions. Lead quarterly lien audit and security review processes. Ensure portfolio-wide compliance with BlackRock facility covenants and eligibility criteria, and drive expansion of secured coverage.

You Should Have

• 5–7 years of experience in commercial lending, credit risk, or portfolio management. Trade finance, working capital, or inventory financing experience is highly preferred.
• Independent Underwriting Capability: You can independently underwrite IF/LF and Term Loan facilities end-to-end. You understand advance rates, covenant design, borrowing base fundamentals, lien priority, and UCC filing procedures. Proficiency in ABL fundamentals is a strong plus.
• Credit Judgment & Problem Solving: Demonstrated ability to interpret ambiguous financials, recommend policy exceptions with clear risk/reward framing, and proactively restructure deals that don’t make credit sense. You don’t just flag problems—you come with solutions.
• CRR & Risk Model Awareness: You understand why automated credit risk rating outputs sometimes diverge from qualitative reality and can propose specific recalibration adjustments such as financial ratio breakdowns and chart tuning.
• Client-Facing Confidence: Comfortable leading diligence calls with CFOs and controllers, pushing back on BD submissions with data, and presenting credit recommendations to the Investment Committee.
• Technical & Analytical Skills: SQL proficiency (complex queries, analytical views). Python for analysis scripts, financial modeling, and portfolio reporting is a strong plus. Experience with Looker, GSheets dashboards, or automation tools (Parabola, Airtable, n8n) preferred.
• Mentorship & Collaboration: Proven ability to guide junior analysts on credit approach and technical questions. You are a team player who makes colleagues better and can coordinate effectively with Legal, BD, and Operations.
• Education: Bachelor’s degree in Finance, Business, Economics, or a related field. MBA, CFA, or FRM is a plus.

The opportunity: 

We are building a new engineering team in San Francisco to own our client facing rates platform and the self-serve freight booking experience. These are two of the highest leverage surfaces in our Client App: how clients see pricing and how they book without manual intervention.

Rates sit at the center of every freight decision. You will lead the Autonomous Freight Systems team, owning the systems that power rate visibility, quoting, and pricing intelligence across ocean, air, and trucking. You will extend that work into a fully self-serve booking flow for smaller shippers: clients who commit freight on technology alone, with no account executive and no operations touch.

This is a ground-floor opportunity to build the platform that moves Flexport from an assisted-sales model to a tech-run one. You will lead an AI-first engineering team tasked with automating the complex logic of quoting and booking. This means not just building software, but building autonomous systems and AI-powered workflows that eliminate the need for manual intervention in the shipping lifecycle.

You will:

• Recruit, build, and lead a new engineering team with a heavy focus on AI-driven automation and intelligent system design.
• Partner with leadership to define how LLMs and agentic workflows can be applied to logistics pricing and customer interactions.
• Participate in critical technical discussions regarding AI model integration, data repair agents, and automated quality safeguards.
• Represent your team with leaders across different parts of the organization.
• Participate in critical technical design and product discussions.
• Invest in the development and coaching required for each team member’s success.
• Manage, measure, and communicate the team’s progress toward goals.
• Partner closely with cross-functional stakeholders to define the team’s roadmap.

You should have:

• AI/Automation Vision: Demonstrated ability to lead teams building intelligent systems, ideally involving LLMs, automated decision engines, or AI agents in production.
• Strategic Roadmap: Experience moving a business from human-led processes to autonomous, software-driven ones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• 5+ years of engineering experience with a strong technical background.
• 2+ years of experience managing engineering teams directly.
• Product Engineering Expertise: A proven track record of building complex, data-heavy applications where high-quality user interaction is the priority.
• Platform Thinking: Experience building unified interfaces that aggregate data from various backend systems into a cohesive user experience.
• Growth Leadership: Experience building and scaling teams from an early stage, including a demonstrated ability to hire, develop, and retain high-performing engineers.
• Clear Communication: The ability to translate between technical constraints and business goals for stakeholders.

It’s a plus if you have

• Experience in logistics, supply chain, or freight technology.
• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience managing distributed or hybrid teams.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

The Opportunity

Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.

You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.

What You’ll Do

Architect the Future of Fulfillment

• Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
• Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.

Build, Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution, ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

You Should Have

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why This Role is Different

This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.

Your Launchpad into Global Trade 

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

#LI-Onsite

Your Launchpad into Global Trade 

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

#LI-Onsite

Join Our Talent Community: Future Opportunities at Flexport 

Flexport is always moving forward, and our Customs team is constantly growing! While we might not have an active opening today, we want to have your information ready so we can reach out the moment the right role becomes available. 

Your Launchpad into Global Trade

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

What to Expect After You Apply

• We’ll Keep You in Mind: Once you apply, your profile goes directly into our internal talent community. 
• The Timeline: Think of this as getting a head start! While there isn't an immediate next step, we’ll dive into this talent pool first as soon as a new role is approved.
• When the Time is Right: A recruiter will contact you directly as soon as an active role aligns with your experience!
• Keep Growing: We’d love to stay connected! Follow us on social media or check back on our careers page if you see an active role that catches your eye! 

#LI-Onsite

Your Launchpad into Global Trade 

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

#LI-Onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Your Launchpad into Global Trade 

The opportunity 

As a Customs Specialist, you won't just be starting a job; you'll be starting a career at the heart of international trade. You'll join our core Customs team—a product poised for more than 10x growth in the next five years—and play a pivotal role in how goods move around the world.

You'll be on the front lines, working with clients, shippers, and government agencies to clear goods across international borders. Forget old-school logistics; here, you'll use Flexport's state-of-the-art technology to automate processes and set new industry standards. You’ll be surrounded by industry leaders in a vibrant, supportive environment that’s built on teamwork and innovation. We invest in our people with continuous learning opportunities to help you grow into a thought leader in the customs field.

What you’ll do 

• Become a global trade expert by navigating the complex world of customs regulations to ensure goods comply with international laws.
• Keep supply chains moving by managing the essential documents and data needed for smooth customs clearance to CBP.
• Build your client management skills by collaborating with international clients and logistics partners, providing them with timely information and support.
• Drive innovation by using Flexport's technology to optimize customs processes and provide data to clients.
• Sharpen your strategic thinking by participating in client business reviews and operational calls, gaining direct exposure to high-level strategy.
• Embrace continuous improvement by following—and helping us improve—our standard operating procedures to make our work even smarter.

This role is for you if you… 

• Recently earned a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have a "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
• Are a natural problem-solver who pays close attention to the details.
• Thrive in a fast-paced environment, can adapt to new technology, and aren't afraid of a tight deadline.
• Are a master of organization who can prioritize and manage a large volume of tasks with minimal supervision.
• Are an excellent communicator (both verbal and written) who seeks out and welcomes feedback to grow.

Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

#LI-Onsite