Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time position based in Bulgaria. 

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance.
• Co-subsidized transportation & Multisport cards.
• Premium health insurance for fast and easy access to top healthcare services.
• Training policy for technical and other skills-related events, courses and certifications.
• Personal career development roadmap guided by performance evaluations.
• Self-care program offering psychological consultations & discussions for you and the team.
• Cozy office space designed for comfort and productivity.
• Exciting team events and company gatherings.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time position based in Ukraine. 

Beyond a competitive compensation package, we offer: 

• Mental and physical health:
  • Medical insurance 
  • Sports reimbursement budget 
  • Home office support 
  • A number of free psychological and legal consultations 
  • Maternity and paternity leave support 
    
    
• Personal and professional development:
  • Internal workshops and learning initiatives 
  • English language classes compensation 
  • Professional certifications reimbursement 
  • Participation in professional local and global communities 
  • Growth Framework to manage expectations and define the steps to move towards the selected career 
  • Mentoring program with the ability to become a mentor or a mentee to grow to a higher position 
  • Valtech Ukraine has a system of progressive benefits packages in place — the longer you stay with the company — the more benefits you get. 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a position based in Poland. 

Mental and physical health:

• 24 working days of paid vacation
• National holidays covered
• Sick leave (up to 20/year)
• Unpaid leave (up to 20/year)
• Medical insurance
• Multisport card OR Multikafeteria
• Maternity & paternity leave support

Personal and professional development:

• Internal workshops & learning initiatives
• Professional certifications reimbursement
• Participation in professional local & global communities
• Growth Framework to manage expectations and define the steps to move towards the selected career
• Mentoring program with the ability to become a mentor or a mentee to grow to a higher position

Valtech Poland has a system of progressive benefit packages – the longer you stay with the company, the more benefits you get!

Beyond a competitive compensation package, we offer: 

• • Flexibility, with remote and hybrid work options (country-dependent) 
  • Career advancement, with international mobility and professional development programs 
  • Learning and development, with access to cutting-edge tools, training and industry experts 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

About the Position

Dexis Professional Services seeks a Senior Technical Director, Monitoring, Evaluation, and Learning (MEL)  to support an upcoming program with the Department of State in the Bureau of European and Eurasia and Central Asia . 

The position which is a CONTRACTOR position will be based in Kyiv, Ukraine and is contingent upon award. 

This upcoming project will strengthen oversight and enable evidence-based decision making for foreign assistance programs primarily by supporting project designs, developing and supporting outcome indicators, establishing performance monitoring systems, including robust Third-Party Monitoring (TPM) for assistance projects, planning and implementing independent external evaluations, and reporting on the use of evaluation findings, conclusions, and recommendations   

 EUR/ACE, housed within the Bureau of European and Eurasian Affairs (EUR), oversees foreign assistance across Europe, Eurasia, and Central Asia. EUR/ACE works closely with the Bureau of South and Central Asian Affairs (SCA) and other bureaus and agencies to coordinate assistance, ensuring that programming is cohesive, strategically aligned, and responsive to regional needs.  Assistance is implemented through projects managed by the Department of State (DoS) and other U.S. Government agencies, international organizations, and non‑governmental organizations, enabling a whole‑of‑government approach to delivery and oversight. 

Responsibilities

• Serve as subject matter expert supporting evaluation design, monitoring, and implementation 
• Provide technical oversight and quality assurance of methodologies and deliverables 
• Ensure integrity and consistency of evaluation approaches and findings 
• Support research, data analysis, and performance management activities 
• Contribute to training, capacity building, and tool development 

Qualifications 

• Minimum 10 years of experience in strategic planning, project design, MEL, knowledge management, and strategic communications 
• Prior experience in conflict settings required 
• Must be a U.S. Citizen 
• Must be eligible for a Secret clearance 

About the Position

Dexis Professional Services seeks a Senior Monitoring Evaluation & Learning (MEL) Specialist to support an upcoming program with the Department of State in the Bureau of European and Eurasia and Central Asia    

The position, which is a CONTRACTOR postion can be based in Kyiv, Ukraine or in Albania, Bosnia and Herzegovina, Kosovo, North Macedonia, Montenegro, Serbia, Moldova, Georgia, Azerbaijan, Armenia, Kyrgyzstan, Kazakhstan, Uzbekistan, Tajikistan, Turkmenistan, or Greenland.  

This upcoming project will strengthen oversight and enable evidence-based decision making for foreign assistance programs primarily by supporting project designs, developing and supporting outcome indicators, establishing performance monitoring systems, including robust Third-Party Monitoring (TPM) for assistance projects, planning and implementing independent external evaluations, and reporting on the use of evaluation findings, conclusions, and recommendations  

EUR/ACE, housed within the Bureau of European and Eurasian Affairs (EUR), oversees foreign assistance across Europe, Eurasia, and Central Asia. EUR/ACE works closely with the Bureau of South and Central Asian Affairs (SCA) and other bureaus and agencies to coordinate assistance, ensuring that programming is cohesive, strategically aligned, and responsive to regional needs.  Assistance is implemented through projects managed by the Department of State (DoS) and other U.S. Government agencies, international organizations, and non‑governmental organizations, enabling a whole‑of‑government approach to delivery and oversight. 

Responsibilities

• Provide oversight of MEL activities to ensure alignment with task order objectives and standards 
• Deliver training to partners and staff on MEL approaches, tools, and best practices 
• Lead capacity building efforts to strengthen partner MEL systems and capabilities 
• Support implementation of MEL processes, including data collection, analysis, and reporting 
• Ensure quality and consistency of MEL outputs across activities 

Qualifications 

• Minimum 7 years of experience in monitoring & evaluation 
• Must be a U.S. Citizen 
• Must be eligible for a Secret clearance 

Preferred Qualifications 

• Prior regional experience
• Prior USG experience 

About the Position

Dexis Professional Services seeks a Team Leader to support an upcoming program with the Department of State in the Bureau of European and Eurasia and Central Asia.  

The position will be based in Kyiv, Ukraine and is contingent upon award. 

This upcoming project will strengthen oversight and enable evidence-based decision making for foreign assistance programs primarily by supporting project designs, developing and supporting outcome indicators, establishing performance monitoring systems, including robust Third-Party Monitoring (TPM) for assistance projects, planning and implementing independent external evaluations, and reporting on the use of evaluation findings, conclusions, and recommendations    

EUR/ACE, housed within the Bureau of European and Eurasian Affairs (EUR), oversees foreign assistance across Europe, Eurasia, and Central Asia. EUR/ACE works closely with the Bureau of South and Central Asian Affairs (SCA) and other bureaus and agencies to coordinate assistance, ensuring that programming is cohesive, strategically aligned, and responsive to regional needs.  Assistance is implemented through projects managed by the Department of State (DoS) and other U.S. Government agencies, international organizations, and non‑governmental organizations, enabling a whole‑of‑government approach to delivery and oversight. 

Responsibilities

• Lead the design, execution, and management of evaluations 
• Ensure methodological rigor, including integrity, consistency, and comparability of findings 
• Provide quality control oversight of evaluation processes and deliverables 
• Lead and coordinate multidisciplinary, cross-cultural teams 
• Oversee data collection, analysis, and synthesis using quantitative and qualitative methods 
• Ensure alignment of evaluation activities with task order objectives and MEL frameworks 

Qualifications 

• Minimum 15 years of experience in strategic planning, project design, MEL, and project management 
• Prior experience in conflict settings required 
• Must be a U.S. Citizen 
• Active Secret clearance required 

Preferred Qualifications 

• Prior regional experience