The Opportunity

As a Staff Data Scientist at PandaDoc, you will serve as a senior analytical leader, embedding yourself deeply in our product and business data to uncover non-obvious insights and drive actionable recommendations. A primary focus of this strategic role is to champion and drive the organizational shift toward a data-driven culture. You will own the advancement of our experimentation capabilities, train other analysts and data scientists on causal methodologies, and leverage your expertise to provide leadership with a clear, reliable understanding of true impact and causality.

You will report to the Director of Product Data and act as a strategic thought partner to Product, Finance, Design, Engineering, Product Marketing, and executive leadership, ensuring alignment between data insights and critical business decisions.

What You'll Do

Experimentation & Causal Strategy

• Lead the Experimentation Roadmap: Define, champion, and execute a strategic roadmap for measuring impact across PandaDoc, focusing on high-leverage business questions related to customer workflows, churn risk, and long-term value (LTV).
• Advanced Experiment Design: Design, implement, and rigorously analyze complex A/B tests, multivariate experiments, and adaptive experimentation methods, including the application of Bayesian experimentation, to assess the effectiveness of proposed product changes and business levers.
• Causal Inference Beyond A/B: Apply advanced causal inference techniques (e.g., difference-in-differences, synthetic control, propensity score matching, and instrumental variables) to scenarios where randomized controlled trials (RCTs) are infeasible.
• Deep Dive Analysis: Conduct complex, proactive, and exploratory analysis to discover latent user behavior, emerging trends, and root causes of changes in key metrics, translating these findings into actionable product and business insights.
• Develop Measurement Frameworks: Define, instrument, and govern a unified Key Performance Indicator (KPI) framework that maps low-level product health metrics to high-level business outcomes, ensuring consistent and scalable measurement across the organization.

Technical Leadership & Influence

• Scaling Data Science: Partner with Data Engineering to design and build scalable, self-serve experimentation tooling and reusable analytical assets and frameworks (e.g., causal machine learning models) that empower other analysts and data consumers.
• Strategic Influence: Act as a strategic thinker by translating complex statistical findings into clear, compelling, and actionable business narratives for cross-functional partners and senior leadership (VP/C-suite), driving strategic decisions and investment priorities.
• Mentorship and Training: Serve as a technical subject matter expert, training and mentoring junior and mid-level data scientists on best practices in statistical rigor, experimental design, and causal modeling.

About You

Qualifications

• Experience: 6+ years of professional experience in an applied data science, economics, or product analytics role, with a proven track record of leveraging experimentation and causal inference methods to drive significant business impact.
• Education: B.A. or B.S. in Mathematics, Statistics, Economics, Computer Science, or a related quantitative discipline. A Master’s degree in a quantitative field (e.g., Statistics, Data Science, Econometrics, Operations Research) is preferred, but not required.

Required Technical Expertise

• Causal Inference: Demonstrated expertise in applying a wide range of Causal Inference methods, e.g. Quasi-Experimentation, Matching Methods (PSM), Difference-in-Differences, and/or Instrumental Variables.
• Experimentation Methodologies: Expertise in advanced statistical methodologies for A/B testing, including sample size calculations, sequential testing, dealing with interference/network effects, variance reduction techniques (e.g., CUPED), etc.
• Deep Analytical Methods: Mastery of advanced statistical modeling, time-series analysis, and quantitative methods necessary to perform thorough exploratory data analysis, produce timely insights, and provide actionable recommendations.
• Programming: Advanced proficiency in Python or R for statistical modeling, with experience using relevant data science packages (e.g., SciKit-Learn, numpy, pandas).
• Data Tools: Expert-level proficiency in SQL and experience working with established data warehouses (e.g., Snowflake, Postgres).
• Data Pipelining: Experience with data transformation and workflow management tools such as dbt, Airflow, or Databricks is a strong plus.

Key Attributes

• Strategic Communication & Influence: Possesses exceptional communication, presentation, and data storytelling skills with a consistent record of influencing cross-functional partners and leadership at all levels, particularly in navigating and driving consensus in unstructured or ambiguous environments.
• Change Management: Proven ability to drive organizational change management in environments where experimentation and data-driven decision-making are not yet widely adopted.
• Thrive in ambiguity: Ability to navigate significant ambiguity, translate complex business questions into clear analytical frameworks, and manage multiple competing priorities in a fast-paced environment.
• Relevant Experience: Experience in a SaaS domain and a strong focus on Product Data Science are strongly preferred.

Company Culture: 

• We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
• Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 
• Check out our LinkedIn to learn more. 

Benefits:

• Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company paid life & disability, 20+ PTO days, 401K and FSA plans, and of course, a fun team of Pandas to work with!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

About Shelf

The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that.

We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.

Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours-long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.

If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place.

Our mission is to empower humanity with better answers everywhere.

Summary

The R&D department plays a pivotal role in driving Shelf to disrupt the market. We are looking for Machine Learning experts that are able to deliver end to end with a blend of experience: Python engineering, ML engineering, and pragmatic Data science and Machine learning research. You will ship end-to-end features—from problem framing and experimentation to service deployment, and ongoing operations—quickly and with high quality. Your work will power ML- and LLM-driven services used by top enterprises like Amazon, Mayo Clinic, AmFam, and Nespresso.

This role requires strong Python engineering capabilities coupled with a strong ability to deliver robust ML solutions, along with ML research literacy to choose sound methodologies, define metrics, and evaluate different approaches effectively.

You’ll work in an agile environment, move fast, and own what you ship.

Responsibilities

• Own end-to-end delivery: ideate, research, prototype, productionize, and operate ML-powered services with an expectation to iterate and ship frequently
• Stand up robust training/evaluation pipelines: dataset curation, labeling/feedback loops, experiment tracking, offline/online metrics, and A/B testing
• Solve problems using sound methodology, evaluate approaches along with 
• Transform ML models and LLM workflows (including RAG) into reusable, versioned, observable production services with CI/CD
• Collaborate with Product Owners to shape our product and requirements
• Conduct and receive code reviews; champion engineering excellence, testing discipline, and documentation
• Leverage AI coding assistants to accelerate development and create internal agents that automate parts of the engineering workflow
• Share learnings through demos, docs, and knowledge sessions; contribute to a culture of continuous improvement

Requirements

• 3+ years of professional experience researching and shipping ML-based solutions, with strong Python skills and a track record of delivering fast without sacrificing quality
• Proven experience in owning research problems end-to-end, starting from initial data analysis, through iterative research phases to delivering on production
• Practical NLP/LLM experience: transformers, embeddings, prompt design, and evaluation; ability to choose and justify metrics and methodologies
• Strong backend fundamentals: designing RESTful services, schema design, data modeling, and performance tuning for SQL and NoSQL stores
• Data processing skills: pandas/NumPy; experience with batch/stream processing and ETL orchestration (e.g., Airflow, Step Functions)
• Strong English verbal and written communication

As a plus

• LLM ops and safety: eval frameworks (e.g., RAGAS), guardrails, red-teaming, prompt optimization at scale
• Model optimization: quantization, distillation, pruning; GPU/accelerator-aware serving
• Experience with AWS ML stack (SageMaker, Batch, Step Functions, Lambda, SQS/SNS, DynamoDB, ECS, EC2, S3)
• Vector databases and search: Pinecone, Elasticsearch, pgvector, FAISS, or DeepLake
• Background in reinforcement learning, agent frameworks, or autonomous agents
• Publications, open-source contributions, GitHub portfolio

What Shelf Offers

• B2B contract
• Company Stock Options
• Hardware: MacBook Pro
• Modern technical stack. Develop open-source software
• Premier AI development environment: GitHub Copilot, Claude Code, OpenAI, TypingMind, v0, MCP Servers, plus credits to experiment with emerging AI tools

Why Shelf

• Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
• We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.

PandaDoc is hiring a Principal Product Manager to lead the evolution of our Document Experience — redefining how professionals create, refine, collaborate on, and complete documents in an increasingly AI-driven world.

You’ll own the strategy and execution of PandaDoc’s core document experiences, shaping how structured content, collaboration, and intelligent assistance come together into cohesive workflows. Your work will help customers move faster from ideas to finalized agreements by making document creation more intuitive, adaptive, and connected.

This is a senior, hands-on role for a product leader who thrives at the intersection of user experience, platform systems, and applied AI. You’ll guide multiple squads, align cross-functional partners, and translate emerging technologies into scalable product systems — balancing exploration with disciplined delivery.

In this role, you will

• Lead high-impact initiatives across document creation, authoring and collaboration experiences.
• Shape cohesive end-to-end document workflows, ensuring users can move naturally from drafting to completion.
• Integrate AI capabilities directly into document experiences — including authoring, refinement, structure, and automation — with a focus on real user outcomes.
• Define product direction for modern document systems, blending structured content, intelligent assistance, and collaborative workflows.
• Partner closely with design, engineering, AI platform, and core platform teams on APIs, integrations, and data models that enable scalable experiences.
• Collaborate with other senior PMs to ensure consistent, connected journeys across PandaDoc.
• Drive continuous improvement through experimentation, customer feedback, and product telemetry.
• Shape the long-term direction of PandaDoc’s Document Domain, ensuring flexibility, coherence, and readiness for evolving AI-powered capabilities.

About You

• 7+ years of hands-on product management experience in B2B SaaS, ideally across document creation, productivity, collaboration, or content platforms.
• Proven experience owning complex user-facing domains end-to-end — from strategy through delivery and iteration.
• Familiar with document systems, structured content, and cross-format editing models (PDF, DOCX, Markdown, or AI-generated content).
• Direct experience shipping AI-powered product features, including defining UX behavior, rollout strategies, and iteration based on real-world usage.
• Comfortable integrating AI into workflows thoughtfully, focusing on measurable user outcomes rather than standalone capabilities.
• Skilled in rapid discovery and iteration using prototypes, experiments, and AI-assisted tools.
• Demonstrated AI fluency — using AI for analysis, prototyping, and workflow automation, with strong judgment to translate ambiguous AI capabilities into dependable product experiences.
• Strong communicator who simplifies complexity, frames trade-offs clearly, and aligns cross-functional teams.
• Pragmatic and execution-oriented, balancing experimentation with prioritization and delivery discipline.
• Comfortable partnering with deeply technical teams on system design, APIs, and platform constraints.

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters).
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

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As PandaDoc continues to scale, we’re expanding our security team and looking for an Application Security Engineer to help shape and strengthen our security foundations. In this role, you’ll take ownership of key security initiatives across our application, working closely with engineering to embed security into every stage of development. You’ll contribute to building a proactive, automation-driven security culture while addressing both current risks and emerging challenges, including AI security.

In this role, you will:

• Monitor and test information systems to identify vulnerabilities
• Execute or manage the remediation of identified vulnerabilities
• Respond to security incidents and perform root cause analysis
• Assess and understand PandaDoc’s current security framework and future architecture, providing recommendations for risk reduction
• Design, implement, maintain, and evangelize automated security solutions
• Work closely with engineering teams to implement new security controls
• Analyze and monitor relevant security threats and prevention measures based on industry trends and standards
• Perform cloud services hardening, including reviewing roles and permissions for services and APIs
• Help address emergent threats in AI security as PandaDoc deploys AI in its product and for internal use

Our stack:

• Service-oriented architecture
• Two main stacks: Java and Python
• Amazon Web Services: EKS, RDS, ElastiCache, etc.
• A combination of AWS native and 3rd party security tools for infrastructure and application security  (WAF, CNAPP, SCA/SAST, DAST, AWS GuardDuty, etc.)

About you:

• 2+ years of cloud security experience implementing security controls and best practices in AWS, GCP, or Microsoft Azure
• 2+ years of experience with security management tools, including IPS/IDS, WAF, vulnerability scanning, and penetration testing
• Good understanding of Access Control and Identity Access Management principles (SAML 2.0, OAuth, JWT, etc) 
• Experience with implementing DevSecOps practices in SSDLC
• Solid interpersonal, written, and verbal communication skills
• Upper-Intermediate English level (B2+)

Company Overview: 

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• A competitive salary. If you are located in Poland, the salary range is 222000 to 334000 PLN annually.
• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Senior Software Engineer

Company description

At PandaDoc, we're building the future of documents.
Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative.

We’re a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance.

Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person.

Currently, PandaDoc is seeking a Senior Java Engineer to join our Document App Track.

The Document App Track focuses on the core entity of PandaDoc — documents. We build the systems that allow users to create, import, process, and export documents at scale. In this team, we are tackling the challenge of building and maintaining mission-critical backend services that power PandaDoc document import and export (PDF, DOCX, and other formats). Our goal is to ensure high system reliability, streamline release processes, and maintain production service stability. We own several business-critical services and are responsible for making them robust, efficient, and scalable to support our company’s growth.

Are you adaptable, driven, and friendly? Do you thrive in a fast-paced work environment where collaboration is the norm? If the answer is yes, then you’re a Panda, and we want you to join our team.

In this role, you will:

• Design, build, test, and deliver features to production as part of a 5-person team.
• Keep production services stable (maintaining SLO), react to alerts and incidents.
• Face and overcome multiple scale-related technical problems in distributed systems.
• Find and address systematic issues to maintain low time-to-change with high change-confidence levels.
• Work on integrating AI-powered features (e.g. automatic field detection), collaborating with dedicated AI teams.
• Participate in team activities and rituals: code review, on-call rotation, planning, PBR, retro, daily standups,
• Collaborate with the broader team (track level, consisting of 5 teams)

Our stack:

• Java 17/21 with Spring Boot 3
• PostgreSQL 17 as our primary database
• Kafka for async communication patterns
• Temporal for managing asynchronous workflows
• JUnit and automated testing frameworks
• Amazon Web Services
• Docker, Kubernetes
• Distributed monitoring stack (traces, logs, metrics)

About you:

• 5+ years of experience as a Software Engineer.
• Experience working with production systems, including on-call responsibilities.
• Strong experience with Java and Spring Boot (Java 17/21, Spring Boot 3).
• Solid understanding of microservices architecture, distributed systems, and asynchronous communication (Kafka).
• Experience with relational databases (SQL, performance optimization), ideally PostgreSQL.
• Good knowledge of testing practices (JUnit, automated testing).
• Strong system design and problem-solving skills.
• Experience across the full development lifecycle, from design to deployment and monitoring.
• Ability to stay calm and effective during incident handling.
• Strong communication skills and ability to collaborate in English (written and spoken).

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Competitive salary. If you're located in Poland, the salary range is 275000 - 413000 PLN annually.
• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Senior Software Engineer

Company description

At PandaDoc, we're building the future of documents.
Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative.

We’re a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance.

Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person.

Currently, PandaDoc is seeking a Senior Java Engineer to join our Document App Track.

The Document App Track focuses on the core entity of PandaDoc — documents. We build the systems that allow users to create, import, process, and export documents at scale. In this team, we are tackling the challenge of building and maintaining mission-critical backend services that power PandaDoc document import and export (PDF, DOCX, and other formats). Our goal is to ensure high system reliability, streamline release processes, and maintain production service stability. We own several business-critical services and are responsible for making them robust, efficient, and scalable to support our company’s growth.

Are you adaptable, driven, and friendly? Do you thrive in a fast-paced work environment where collaboration is the norm? If the answer is yes, then you’re a Panda, and we want you to join our team.

In this role, you will:

• Design, build, test, and deliver features to production as part of a 5-person team.
• Keep production services stable (maintaining SLO), react to alerts and incidents.
• Face and overcome multiple scale-related technical problems in distributed systems.
• Find and address systematic issues to maintain low time-to-change with high change-confidence levels.
• Work on integrating AI-powered features (e.g. automatic field detection), collaborating with dedicated AI teams.
• Participate in team activities and rituals: code review, on-call rotation, planning, PBR, retro, daily standups,
• Collaborate with the broader team (track level, consisting of 5 teams)

Our stack:

• Java 17/21 with Spring Boot 3
• PostgreSQL 17 as our primary database
• Kafka for async communication patterns
• Temporal for managing asynchronous workflows
• JUnit and automated testing frameworks
• Amazon Web Services
• Docker, Kubernetes
• Distributed monitoring stack (traces, logs, metrics)

About you:

• 5+ years of experience as a Software Engineer.
• Experience working with production systems, including on-call responsibilities.
• Strong experience with Java and Spring Boot (Java 17/21, Spring Boot 3).
• Solid understanding of microservices architecture, distributed systems, and asynchronous communication (Kafka).
• Experience with relational databases (SQL, performance optimization), ideally PostgreSQL.
• Good knowledge of testing practices (JUnit, automated testing).
• Strong system design and problem-solving skills.
• Experience across the full development lifecycle, from design to deployment and monitoring.
• Ability to stay calm and effective during incident handling.
• Strong communication skills and ability to collaborate in English (written and spoken).

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Senior Software Engineer

Company description

At PandaDoc, we're building the future of documents.
Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative.

We’re a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance.

Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person.

Currently, PandaDoc is seeking a Senior Java Engineer to join our Document App Track.

The Document App Track focuses on the core entity of PandaDoc — documents. We build the systems that allow users to create, import, process, and export documents at scale. In this team, we are tackling the challenge of building and maintaining mission-critical backend services that power PandaDoc document import and export (PDF, DOCX, and other formats). Our goal is to ensure high system reliability, streamline release processes, and maintain production service stability. We own several business-critical services and are responsible for making them robust, efficient, and scalable to support our company’s growth.

Are you adaptable, driven, and friendly? Do you thrive in a fast-paced work environment where collaboration is the norm? If the answer is yes, then you’re a Panda, and we want you to join our team.

In this role, you will:

• Design, build, test, and deliver features to production as part of a 5-person team.
• Keep production services stable (maintaining SLO), react to alerts and incidents.
• Face and overcome multiple scale-related technical problems in distributed systems.
• Find and address systematic issues to maintain low time-to-change with high change-confidence levels.
• Work on integrating AI-powered features (e.g. automatic field detection), collaborating with dedicated AI teams.
• Participate in team activities and rituals: code review, on-call rotation, planning, PBR, retro, daily standups,
• Collaborate with the broader team (track level, consisting of 5 teams)

Our stack:

• Java 17/21 with Spring Boot 3
• PostgreSQL 17 as our primary database
• Kafka for async communication patterns
• Temporal for managing asynchronous workflows
• JUnit and automated testing frameworks
• Amazon Web Services
• Docker, Kubernetes
• Distributed monitoring stack (traces, logs, metrics)

About you:

• 5+ years of experience as a Software Engineer.
• Experience working with production systems, including on-call responsibilities.
• Strong experience with Java and Spring Boot (Java 17/21, Spring Boot 3).
• Solid understanding of microservices architecture, distributed systems, and asynchronous communication (Kafka).
• Experience with relational databases (SQL, performance optimization), ideally PostgreSQL.
• Good knowledge of testing practices (JUnit, automated testing).
• Strong system design and problem-solving skills.
• Experience across the full development lifecycle, from design to deployment and monitoring.
• Ability to stay calm and effective during incident handling.
• Strong communication skills and ability to collaborate in English (written and spoken).

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Senior Software Engineer

Company description

At PandaDoc, we're building the future of documents.
Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative.

We’re a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance.

Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person.

Currently, PandaDoc is seeking a Senior Java Engineer to join our Document App Track.

The Document App Track focuses on the core entity of PandaDoc — documents. We build the systems that allow users to create, import, process, and export documents at scale. In this team, we are tackling the challenge of building and maintaining mission-critical backend services that power PandaDoc document import and export (PDF, DOCX, and other formats). Our goal is to ensure high system reliability, streamline release processes, and maintain production service stability. We own several business-critical services and are responsible for making them robust, efficient, and scalable to support our company’s growth.

Are you adaptable, driven, and friendly? Do you thrive in a fast-paced work environment where collaboration is the norm? If the answer is yes, then you’re a Panda, and we want you to join our team.

In this role, you will:

• Design, build, test, and deliver features to production as part of a 5-person team.
• Keep production services stable (maintaining SLO), react to alerts and incidents.
• Face and overcome multiple scale-related technical problems in distributed systems.
• Find and address systematic issues to maintain low time-to-change with high change-confidence levels.
• Work on integrating AI-powered features (e.g. automatic field detection), collaborating with dedicated AI teams.
• Participate in team activities and rituals: code review, on-call rotation, planning, PBR, retro, daily standups,
• Collaborate with the broader team (track level, consisting of 5 teams)

Our stack:

• Java 17/21 with Spring Boot 3
• PostgreSQL 17 as our primary database
• Kafka for async communication patterns
• Temporal for managing asynchronous workflows
• JUnit and automated testing frameworks
• Amazon Web Services
• Docker, Kubernetes
• Distributed monitoring stack (traces, logs, metrics)

About you:

• 5+ years of experience as a Software Engineer.
• Experience working with production systems, including on-call responsibilities.
• Strong experience with Java and Spring Boot (Java 17/21, Spring Boot 3).
• Solid understanding of microservices architecture, distributed systems, and asynchronous communication (Kafka).
• Experience with relational databases (SQL, performance optimization), ideally PostgreSQL.
• Good knowledge of testing practices (JUnit, automated testing).
• Strong system design and problem-solving skills.
• Experience across the full development lifecycle, from design to deployment and monitoring.
• Ability to stay calm and effective during incident handling.
• Strong communication skills and ability to collaborate in English (written and spoken).

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Software Engineer

Company description

At PandaDoc, we're building the future of documents.
Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative.

We’re a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance.

Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person.

Currently, PandaDoc is seeking a Middle Python Engineer to join our Document App Track. The role is part of the Document Domain team, which owns one of the most critical components of our platform - the document itself. This team is responsible for the core functionality that powers document creation, editing, and management across the product. The responsibilities include improving reliability, maintaining high quality standards, and enhancing developer experience while evolving the document platform to support new product capabilities. You will also have a chance to contribute to the long term domain excellence strategy. Are you adaptable, driven, and friendly? Do you thrive in a fast-paced work environment where collaboration is the norm? If the answer is yes, then you’re a Panda, and we want you to join our team.

In this role, you will:

• Contribute to the vision and the architecture of the key component of the application - Document domain
• Face and overcome multiple scale-related technical challenges
• Finding and addressing systematic issues to maintain low time-to-change for other developers with a high change-confidence level

Our stack:

• Microservice fleet around a large monolithic application in Django
• PostgreSQL, Redis, Memcached
• Python, Django
• Amazon Web Services
• Docker, Kubernetes
• Kafka, NATS
• AsyncIO
• Grafana Monitoring Stack: Loki, Tempo, Mimir, Grafana

About you:

• At least 3+ years of development experience with Python
• Experience with any relational databases (SQL queries, migrations, optimization)
• Experience with message queues (e.g. RabbitMQ, NATS, Kafka)
• Understanding of event-based systems and basics of DDD
• Strong understanding and experience in AsyncIO
• Good understanding of the development cycle from requirements analysis and deployment to application monitoring
• Hands-on experience in developing applications within both monolithic and microservice architectures
• Communicate effectively in English, both orally and in writing

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Competitive salary. 
• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Senior Software Engineer

Company description

At PandaDoc, we're building the future of documents.
Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative.

We’re a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance.

Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person.

Currently, PandaDoc is seeking a Senior Python Engineer to join our Document App Track. The role is part of the Document Domain team, which owns one of the most critical components of our platform - the document itself. This team is responsible for the core functionality that powers document creation, editing, and management across the product. The responsibilities include improving reliability, maintaining high quality standards, and enhancing developer experience while evolving the document platform to support new product capabilities. You will also have a chance to contribute to the long term domain excellence strategy. Are you adaptable, driven, and friendly? Do you thrive in a fast-paced work environment where collaboration is the norm? If the answer is yes, then you’re a Panda, and we want you to join our team.

In this role, you will:

• Contribute to the vision and the architecture of the key component of the application - Document domain
• Face and overcome multiple scale-related technical challenges
• Finding and addressing systematic issues to maintain low time-to-change for other developers with a high change-confidence level

Our stack:

• Microservice fleet around a large monolithic application in Django
• PostgreSQL, Redis, Memcached
• Python, Django
• Amazon Web Services
• Docker, Kubernetes
• Kafka, NATS
• AsyncIO
• Grafana Monitoring Stack: Loki, Tempo, Mimir, Grafana

About you:

• At least 5+ years of development experience with Python
• Experience with any relational databases (SQL queries, migrations, optimization)
• Solid experience with message queues (e.g. RabbitMQ, NATS, Kafka)
• Understanding of event-based systems and basics of DDD
• Strong understanding and experience in AsyncIO
• Good understanding of the development cycle from requirements analysis and deployment to application monitoring
• Extensive hands-on experience in developing applications within both monolithic and microservice architectures
• Communicate effectively in English, both orally and in writing

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Competitive salary. 
• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

The landscape of AI is evolving rapidly, and PandaDoc is investing heavily in machine learning to power the next generation of intelligent document workflows. Our goal is to build scalable, production-grade AI systems that automate document understanding, extract structured data at scale, and enable new AI-first product experiences for tens of thousands of businesses.

As an ML Engineer focused on Document Intelligence and GenAI, you will design, train, evaluate, and optimize models that transform unstructured documents into high-quality structured data. You’ll work across the full stack of model development—datasets, training, inference, deployment pipelines—and help bring cutting-edge research into real production systems at scale.

What makes this role unique?

• Document Intelligence at Scale: Your work will directly power PandaDoc’s core AI capabilities—from layout detection and OCR to structured extraction, retrieval, and document-based reasoning.
• High Ownership, High Impact: You will design end-to-end ML systems, influence roadmap decisions, and work closely with product, engineering, and design to define requirements and ship production AI features.
• Real-World ML Challenges: You’ll tackle model robustness, evaluation, latency, observability, RAG quality, model routing, and the complexities of deploying AI systems that must perform reliably on millions of documents.
• Deep GenAI Integration: You’ll experiment with frontier and open-source models, integrate vision–language systems, and build efficient pipelines for inference, guardrails, fine-tuning, and document-aware reasoning.

In this role, you will:

• Model Development & Evaluation
  • Build and maintain evaluation frameworks for document models, LLMs, OCR, and structured extraction.
  • Define metrics, benchmarks, and validation strategies for real-world document workloads.
• Dataset & Pipeline Creation
  • Design and curate high-quality datasets for supervised training, fine-tuning, and validation.
  • Create scalable preprocessing pipelines for PDFs, scans, images, forms, and semi-structured documents.
• Model Training & Fine-Tuning
  • Train and fine-tune transformer-based OCR, VLMs, layout models, and open-source LLMs for document understanding tasks.
  • Optimize models for reliability, accuracy, and cost efficiency in production environments.
• Inference & Deployment
  • Deploy ML models with modern inference runtimes (vLLM, TGI, TensorRT, ONNX Runtime).
  • Build guardrails, monitoring, and fallback mechanisms to ensure safe and predictable model behavior.
• RAG & Document Reasoning
  • Develop retrieval and chunking strategies tailored to document structures (tables, forms, multi-page PDFs).
  • Optimize end-to-end RAG pipelines for semantic search, Q&A, and workflow automation.
• Cross-Functional Collaboration
  • Partner with PMs, backend engineers, and product designers to define AI opportunities and translate requirements into technical solutions.

About you:

We are expanding our AI/ML function with an ML Engineer who specializes in document intelligence, vision–language models, and LLM-based extraction and reasoning. You should be comfortable with both traditional document AI approaches and cutting-edge GenAI workflows. You thrive in fast-moving environments, are self-directed, and enjoy solving practical ML problems that directly impact customers.

We’re looking for someone with experience in:

• Vision transformers, layout models, and OCR systems
• Structured extraction from complex documents
• RAG for document-heavy workloads
• Optimizing LLM pipelines for cost, accuracy, and throughput
• Deploying and benchmarking models in real production systems

Required Experience

• 5+ years of Python experience
• Experience training, fine-tuning, and deploying traditional computer vision models for document intelligence tasks (layout detection, table extraction, OCR, information extraction)
• Hands-on experience with document understanding frameworks and models:
  • Traditional document AI models (LayoutLM, Donut, DocFormer)
  • Modern vision-language models with OCR capabilities (DeepSeek-OCR, LightOnOCR-1B, etc.)
  • Experience deploying and optimizing models using inference frameworks such as vLLM (preferred), TGI, TensorRT, or ONNX Runtime
  • Experience applying LLMs to document intelligence workflows, including both frontier models and open-source alternatives
  • Strong understanding of coordinate systems and spatial reasoning for absolute positioning and field detection in forms/documents

It would be awesome if you had:

• Familiarity with PDF parsing libraries and document preprocessing pipelines
• Experience fine-tuning open-source models for domain-specific document tasks
• Knowledge of evaluation metrics for document understanding tasks (F1, exact match, etc.)

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

The landscape of AI is evolving rapidly, and PandaDoc is investing heavily in machine learning to power the next generation of intelligent document workflows. Our goal is to build scalable, production-grade AI systems that automate document understanding, extract structured data at scale, and enable new AI-first product experiences for tens of thousands of businesses.

As an ML Engineer focused on Document Intelligence and GenAI, you will design, train, evaluate, and optimize models that transform unstructured documents into high-quality structured data. You’ll work across the full stack of model development—datasets, training, inference, deployment pipelines—and help bring cutting-edge research into real production systems at scale.

What makes this role unique?

• Document Intelligence at Scale: Your work will directly power PandaDoc’s core AI capabilities—from layout detection and OCR to structured extraction, retrieval, and document-based reasoning.
• High Ownership, High Impact: You will design end-to-end ML systems, influence roadmap decisions, and work closely with product, engineering, and design to define requirements and ship production AI features.
• Real-World ML Challenges: You’ll tackle model robustness, evaluation, latency, observability, RAG quality, model routing, and the complexities of deploying AI systems that must perform reliably on millions of documents.
• Deep GenAI Integration: You’ll experiment with frontier and open-source models, integrate vision–language systems, and build efficient pipelines for inference, guardrails, fine-tuning, and document-aware reasoning.

In this role, you will:

• Model Development & Evaluation
  • Build and maintain evaluation frameworks for document models, LLMs, OCR, and structured extraction.
  • Define metrics, benchmarks, and validation strategies for real-world document workloads.
• Dataset & Pipeline Creation
  • Design and curate high-quality datasets for supervised training, fine-tuning, and validation.
  • Create scalable preprocessing pipelines for PDFs, scans, images, forms, and semi-structured documents.
• Model Training & Fine-Tuning
  • Train and fine-tune transformer-based OCR, VLMs, layout models, and open-source LLMs for document understanding tasks.
  • Optimize models for reliability, accuracy, and cost efficiency in production environments.
• Inference & Deployment
  • Deploy ML models with modern inference runtimes (vLLM, TGI, TensorRT, ONNX Runtime).
  • Build guardrails, monitoring, and fallback mechanisms to ensure safe and predictable model behavior.
• RAG & Document Reasoning
  • Develop retrieval and chunking strategies tailored to document structures (tables, forms, multi-page PDFs).
  • Optimize end-to-end RAG pipelines for semantic search, Q&A, and workflow automation.
• Cross-Functional Collaboration
  • Partner with PMs, backend engineers, and product designers to define AI opportunities and translate requirements into technical solutions.

About you:

We are expanding our AI/ML function with an ML Engineer who specializes in document intelligence, vision–language models, and LLM-based extraction and reasoning. You should be comfortable with both traditional document AI approaches and cutting-edge GenAI workflows. You thrive in fast-moving environments, are self-directed, and enjoy solving practical ML problems that directly impact customers.

We’re looking for someone with experience in:

• Vision transformers, layout models, and OCR systems
• Structured extraction from complex documents
• RAG for document-heavy workloads
• Optimizing LLM pipelines for cost, accuracy, and throughput
• Deploying and benchmarking models in real production systems

Required Experience

• 5+ years of Python experience
• Experience training, fine-tuning, and deploying traditional computer vision models for document intelligence tasks (layout detection, table extraction, OCR, information extraction)
• Hands-on experience with document understanding frameworks and models:
  • Traditional document AI models (LayoutLM, Donut, DocFormer)
  • Modern vision-language models with OCR capabilities (DeepSeek-OCR, LightOnOCR-1B, etc.)
  • Experience deploying and optimizing models using inference frameworks such as vLLM (preferred), TGI, TensorRT, or ONNX Runtime
  • Experience applying LLMs to document intelligence workflows, including both frontier models and open-source alternatives
  • Strong understanding of coordinate systems and spatial reasoning for absolute positioning and field detection in forms/documents

It would be awesome if you had:

• Familiarity with PDF parsing libraries and document preprocessing pipelines
• Experience fine-tuning open-source models for domain-specific document tasks
• Knowledge of evaluation metrics for document understanding tasks (F1, exact match, etc.)

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

The landscape of AI is evolving rapidly, and PandaDoc is investing heavily in machine learning to power the next generation of intelligent document workflows. Our goal is to build scalable, production-grade AI systems that automate document understanding, extract structured data at scale, and enable new AI-first product experiences for tens of thousands of businesses.

As an ML Engineer focused on Document Intelligence and GenAI, you will design, train, evaluate, and optimize models that transform unstructured documents into high-quality structured data. You’ll work across the full stack of model development—datasets, training, inference, deployment pipelines—and help bring cutting-edge research into real production systems at scale.

What makes this role unique?

• Document Intelligence at Scale: Your work will directly power PandaDoc’s core AI capabilities—from layout detection and OCR to structured extraction, retrieval, and document-based reasoning.
• High Ownership, High Impact: You will design end-to-end ML systems, influence roadmap decisions, and work closely with product, engineering, and design to define requirements and ship production AI features.
• Real-World ML Challenges: You’ll tackle model robustness, evaluation, latency, observability, RAG quality, model routing, and the complexities of deploying AI systems that must perform reliably on millions of documents.
• Deep GenAI Integration: You’ll experiment with frontier and open-source models, integrate vision–language systems, and build efficient pipelines for inference, guardrails, fine-tuning, and document-aware reasoning.

In this role, you will:

• Model Development & Evaluation
  • Build and maintain evaluation frameworks for document models, LLMs, OCR, and structured extraction.
  • Define metrics, benchmarks, and validation strategies for real-world document workloads.
• Dataset & Pipeline Creation
  • Design and curate high-quality datasets for supervised training, fine-tuning, and validation.
  • Create scalable preprocessing pipelines for PDFs, scans, images, forms, and semi-structured documents.
• Model Training & Fine-Tuning
  • Train and fine-tune transformer-based OCR, VLMs, layout models, and open-source LLMs for document understanding tasks.
  • Optimize models for reliability, accuracy, and cost efficiency in production environments.
• Inference & Deployment
  • Deploy ML models with modern inference runtimes (vLLM, TGI, TensorRT, ONNX Runtime).
  • Build guardrails, monitoring, and fallback mechanisms to ensure safe and predictable model behavior.
• RAG & Document Reasoning
  • Develop retrieval and chunking strategies tailored to document structures (tables, forms, multi-page PDFs).
  • Optimize end-to-end RAG pipelines for semantic search, Q&A, and workflow automation.
• Cross-Functional Collaboration
  • Partner with PMs, backend engineers, and product designers to define AI opportunities and translate requirements into technical solutions.

About you:

We are expanding our AI/ML function with an ML Engineer who specializes in document intelligence, vision–language models, and LLM-based extraction and reasoning. You should be comfortable with both traditional document AI approaches and cutting-edge GenAI workflows. You thrive in fast-moving environments, are self-directed, and enjoy solving practical ML problems that directly impact customers.

We’re looking for someone with experience in:

• Vision transformers, layout models, and OCR systems
• Structured extraction from complex documents
• RAG for document-heavy workloads
• Optimizing LLM pipelines for cost, accuracy, and throughput
• Deploying and benchmarking models in real production systems

Required Experience

• 5+ years of Python experience
• Experience training, fine-tuning, and deploying traditional computer vision models for document intelligence tasks (layout detection, table extraction, OCR, information extraction)
• Hands-on experience with document understanding frameworks and models:
  • Traditional document AI models (LayoutLM, Donut, DocFormer)
  • Modern vision-language models with OCR capabilities (DeepSeek-OCR, LightOnOCR-1B, etc.)
  • Experience deploying and optimizing models using inference frameworks such as vLLM (preferred), TGI, TensorRT, or ONNX Runtime
  • Experience applying LLMs to document intelligence workflows, including both frontier models and open-source alternatives
  • Strong understanding of coordinate systems and spatial reasoning for absolute positioning and field detection in forms/documents

It would be awesome if you had:

• Familiarity with PDF parsing libraries and document preprocessing pipelines
• Experience fine-tuning open-source models for domain-specific document tasks
• Knowledge of evaluation metrics for document understanding tasks (F1, exact match, etc.)

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

One of our key areas is the Core UX & Mobile area, where we work on the foundations of the experience for our users across both mobile and web platforms. In this area, we define the core patterns and architecture that other teams build upon. It’s about setting the groundwork that ensures consistency, quality, and scalability across the product.

We’re looking for a strong, talented Senior Designer who will play a key role in this area and take ownership of it. This role involves close collaboration with multiple teams and requires someone who can confidently influence, and drive foundational experience decisions across the organization.

Your responsibilities will include fostering innovation and working closely with diverse teams to ensure an outstanding user experience.

Core UX & Mobile @PandaDoc

• Develop Information Architecture: Design and evolve the overall information architecture of the application, ensuring clarity, logical structure, and seamless navigation across the entire product ecosystem.
• Build Cross-Platform Foundations: Work across both web and mobile platforms to create consistent, scalable experience patterns that adapt to the specifics of each platform while maintaining a unified product vision.
• Establish Core Experience Patterns: Define reusable UX patterns and structural frameworks that serve as the foundation for other teams, enabling them to build features on top of a coherent and well-designed base.
• Collaborate with the Design System Team: Partner closely with the design system to ensure scalability, consistency, and technical feasibility, so that solutions are reusable and easy for other designers and engineers to adopt.
• Enable Scalable Product Evolution: Create a flexible experience framework that allows other teams to layer their solutions efficiently, supporting long-term product growth without fragmenting the user experience.

Role responsibilities:

• End-to-end Process: Independently manage full design cycles, from research through to implementation. Demonstrate a solid understanding of user needs, business goals, and technical constraints.
• Design Execution: Craft user journeys aligned with product behavior, user needs, and workflows. Proficient in prototyping, uses design system components and meaningful data to validate both physical and digital interactions.
• Research: Plan and conduct qualitative and quantitative research to gather insights and refine design hypotheses. Iterate designs based on user feedback and research findings to continuously improve the product experience and validate design solutions.
• Design System: Collaborate with the design system team and developers to implement improvements. Identify potential issues in components and the contribution process.
• Collaboration: Proactively communicate changes, project progress, updates, project notes, strategic thoughts, etc. to managers, key stakeholders, and peers. Ensuring visual and functional consistency across all product.
• Advocacy: Promote design principles and user-centered design philosophy across the organization.
• Usability and accessibility: Champion usability and accessibility principles to create intuitive and accessible user experiences. Refine user journeys and interactions to simplify complex workflows and enhance user satisfaction.

Your core competencies:

• Experience: 5+ years of relevant experience in interaction design, visual design, information architecture, and design systems. Proven track record in designing sophisticated software products that prioritize intuitive user experiences.
• Expertise: Deep understanding of design principles, typography, color theory, and accessibility standards. Understanding of user psychology and human-centered design principles. Bonus points if you have experience in document lifecycle management software.
• Technical Skills: Proficiency in design tools (e.g., Figma, Framer, Adobe Creative Suite) and a strong understanding of front-end and AI technologies.
• Research: Demonstrated ability to deeply understand user needs through integrating user research into the design process. Proficient in gathering and utilizing both qualitative and quantitative user research to drive informed design decisions.
• Communication: Ability to work collaboratively in a team environment and influence cross-functional teams without direct authority. Excellent verbal and written communication skills (B2 in English), with the ability to articulate complex design concepts clearly to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving design issues.

Our tech stack:

• Figma for craft and store design component library
• Coda/GoogleDocs for our internal kitchen: processes, checklists, playbooks, etc.
• Slack and Zoom for communication
• FigJam for collaboration
• Zeroheight for design documentation
• Amplitude, Uservoice, Rally, Maze and more for listening our users
• Anything, you think would be valuable for us, can be tested

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• A competitive salary. If you are located in Poland, the salary range is 222000 to 334000 PLN annually.
• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. 

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Senior Software Engineer

Company description

At PandaDoc, we're building the future of documents.
Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative.

We’re a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance.

Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person.

About the role

PandaDoc is seeking a Senior Software Engineer to join our Core UX Platform team, part of the Core UX area within our Application Platform track. Your work will directly shape the frontend infrastructure and application framework that 35+ product teams build on top of, impacting millions of users across the PandaDoc ecosystem. As a Senior Engineer on the Platform team, you'll build and maintain the frameworks and libraries that other engineering teams depend on to ship products. This is infrastructure work — you'll drive large-scale migrations, publish versioned packages, and own the developer experience of your consumers across the organization.

About Core UX

Core UX is the foundational area for PandaDoc's frontend experience. We focus on building platform frameworks, intelligent tooling, and architectural foundations that enable product teams to move faster and build better. The Core UX Platform team specifically focuses on:

• Building and evolving the application framework, platform tooling, and architectural foundations that product teams depend on
• Decomposing legacy monolithic codebases into modular, scalable microfrontend architecture using Module Federation
• Providing versioned platform libraries consumed by 70+ product repositories across the organization
• Driving developer experience, performance, stability, testing, and maintainability improvements
• Leading modernization initiatives across the frontend ecosystem — React upgrades, build tooling migration, shared infrastructure

The platform consists of:

• Core application shell and bootstrap infrastructure
• Shared platform libraries and utilities
• Microfrontend framework — transport layer, module federation loaders, and runtime
• Build and developer tooling

What you'll achieve

Development

• Build and maintain Application Platform frameworks that standardize how product teams build, integrate, and ship frontend features
• Drive large-scale migrations and codemods across the codebase — React upgrades, build system modernization, API changes — often spanning multiple repositories
• Design and publish versioned platform libraries and developer tools with real downstream impact — changes you make propagate across the product ecosystem
• Ensure production-grade quality through comprehensive testing, performance instrumentation, and disciplined versioning and breaking-change management

Cross-functional execution

• Collaborate with Product, Platform, and Infrastructure teams to ensure a consistent, reliable, and high-performing application architecture
• Partner closely with Design Systems, Backend Platform, and DevOps to align on shared foundations and platform evolution
• Coordinate rollout strategies for platform changes that affect multiple consuming teams — migrations require communication, tooling, and patience

Evangelism

• Drive adoption of platform standards and patterns across the organization by supporting engineering teams, improving documentation, and establishing clear migration guides
• Champion engineering best practices around build tooling, testing strategies, and frontend architecture
• Support product teams in adopting new platform capabilities — module federation, transport APIs, shared runtime modules

Innovation

• Stay ahead of industry trends in frontend infrastructure, build systems, and developer tooling
• Leverage GenAI to accelerate platform work — build intelligent agents, migration tools, codemods, and automation that help engineers work more efficiently
• Continuously push the stack forward — modernize React to the latest version, evolve build tooling, and improve developer experience across the ecosystem

Our stack

• JavaScript/TypeScript
• Event Sourcing
• React
• Redux
• Redux-saga
• Styled-components
• Webpack
• Jest/testing-library, playwright

About you

• Frontend infrastructure and build systems: Deep expertise in TypeScript, React, and modern build tooling (Webpack, Rspack, or similar bundlers)
• Platform team experience: Prior experience as a member of a frontend platform, infrastructure, or developer tools team — this is not an application feature team. You should have built and shipped tooling, frameworks, or libraries that other engineering teams depend on to do their work.
• Library authorship: Experience authoring and publishing packages consumed by multiple teams — not just contributing to a shared codebase, but owning a product (libraries, SDKs, developer tools) whose consumers are other engineers
• Large-scale migrations: Hands-on experience executing application-wide or multi-repo codemods, framework upgrades, or foundational API changes — you understand the coordination, tooling, and rollout strategies that make them succeed
• Microfrontend architecture: Familiarity with Module Federation, modularization patterns, or large-scale frontend architectures
• Testing and quality: Comfortable with testing strategies across the stack (unit, integration, e2e) and performance instrumentation
• Communication and influence: Ability to coordinate platform changes across consuming teams, write clear migration guides, and collaborate effectively with engineers across the organization
• AI fluency: Willingness to leverage AI tools in your workflow — from code generation to migration automation — and explore how AI can enhance developer experience

What makes you successful

• 8+ years in software engineering with strong frontend and infrastructure expertise
• You've produced platform infrastructure — not just maintained a large application. You understand the difference between building features and building the foundations others build features on.
• Extreme ownership mindset — you drive platform initiatives from design through implementation to adoption across the organization
• Comfort working across both legacy and modern codebases — you can navigate older patterns while driving toward better ones
• You're comfortable in remote, distributed environments and communicate effectively across time zones

Nice to have

• Experience with pnpm workspaces, Nx, or monorepo tooling at scale
• Background with Biome, SWC, or modern JavaScript toolchain evolution
• Contributions to open-source frontend infrastructure or build tools
• Experience leveraging AI tools to accelerate migration and platform work

Benefits

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

Company Overview

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture
We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Our attainment of awards such as Best Workplace, Best StartUp Employer and a Stevie Award for Best Employers demonstrate our commitment to our culture.

Check out LinkedIn to learn more.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS
Approval Requirement
Using external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime.

The SRE team achieves this by:

• Owning the incident management processes and tools.
• Managing the observability stack and alerting systems to enable timely investigation and mitigation.
• Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks.

In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations. 

In this role, you will:

• Own and influence the incident management process end-to-end
• Maintain and evolve on-prem observability stack
• Keep production applications running smoothly by participating in the on-call rotation
• Develop automations and tools to support platform reliability
• Contribute to production services with performance and resiliency in mind
• Collaborate with product engineers to foster SRE principles within the R&D organization
• Be a mentor for the SRE team or product engineers

About you:

• Solid programming experience, namely Python (Django and AsyncIO)  and/or Java (Spring Boot)
• Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo, Mimir)
• Experience in development and maintenance of Python services in production
• Strong experience with AWS and Kubernetes
• Solid proficiency in working with relational databases (PostgreSQL) and messaging systems (e.g. RabbitMQ, NATS, Kafka)
• An experienced on-call SRE engineer 
• Enjoy hands-on troubleshooting of distributed systems in production environments
• You act like an owner and strive to do work you're proud of
• You enjoy communication and knowledge sharing on all-things reliability
• Proficiency in English, both written and spoken

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters).
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.