This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

The Onboarding Implementation Specialist is an entry-level role responsible for supporting new customers through the initial onboarding and setup of their Nextiva products and services. Through structured training and defined processes, this role gathers required customer information, configures services, and ensures installations are completed accurately and on time.

This position focuses on executing standardized onboarding workflows, meeting SLAs, and delivering a high-quality customer experience. The Implementation Specialist partners with customers during setup, troubleshoots common configuration issues, and escalates complex concerns when needed to ensure a seamless transition to Nextiva.

Key Responsibilities

• Collect and validate required onboarding information including network details, users, devices, call flows, and authorized contacts.
• Follow defined onboarding workflows and meet established SLAs.
• Configure telephone extensions, services, features, and activate equipment.
• Assist customers with number porting from previous carriers.
• Respond to inbound calls, emails, and cases to resolve setup-related questions.
• Troubleshoot common configuration and installation issues.
• Identify out-of-procedure or incomplete information and take corrective action.
• Manage partner or customer escalations pre and post onboarding for any account.
• Escalate complex technical or process issues appropriately.
• Maintain accurate documentation and case management within internal systems.
• Meet or exceed defined productivity and quality metrics.

Qualifications

• 1+ year of customer service experience, project administration, preferably in telecommunications, SaaS, or cloud-based environments.
• Strong verbal and written communication skills.
• Ability to follow structured processes and meet deadlines in a fast-paced environment.
• Basic understanding of VoIP or Unified Communications technologies preferred.
• Strong troubleshooting and problem-solving skills.
• High attention to detail and strong organizational skills.
• Comfortable communicating via phone, email, and chat.
• Proficient with Microsoft Office and general computer systems.
• Ability to manage a high case volume while maintaining quality standards.
• Team-oriented with a positive and professional attitude.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1  #LI-Onsite

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The landscape of AI is evolving rapidly, and PandaDoc is investing heavily in machine learning to power the next generation of intelligent document workflows. Our goal is to build scalable, production-grade AI systems that automate document understanding, extract structured data at scale, and enable new AI-first product experiences for tens of thousands of businesses.

As an ML Engineer focused on Document Intelligence and GenAI, you will design, train, evaluate, and optimize models that transform unstructured documents into high-quality structured data. You’ll work across the full stack of model development—datasets, training, inference, deployment pipelines—and help bring cutting-edge research into real production systems at scale.

What makes this role unique?

• Document Intelligence at Scale: Your work will directly power PandaDoc’s core AI capabilities—from layout detection and OCR to structured extraction, retrieval, and document-based reasoning.
• High Ownership, High Impact: You will design end-to-end ML systems, influence roadmap decisions, and work closely with product, engineering, and design to define requirements and ship production AI features.
• Real-World ML Challenges: You’ll tackle model robustness, evaluation, latency, observability, RAG quality, model routing, and the complexities of deploying AI systems that must perform reliably on millions of documents.
• Deep GenAI Integration: You’ll experiment with frontier and open-source models, integrate vision–language systems, and build efficient pipelines for inference, guardrails, fine-tuning, and document-aware reasoning.

In this role, you will:

• Model Development & Evaluation
  • Build and maintain evaluation frameworks for document models, LLMs, OCR, and structured extraction.
  • Define metrics, benchmarks, and validation strategies for real-world document workloads.
• Dataset & Pipeline Creation
  • Design and curate high-quality datasets for supervised training, fine-tuning, and validation.
  • Create scalable preprocessing pipelines for PDFs, scans, images, forms, and semi-structured documents.
• Model Training & Fine-Tuning
  • Train and fine-tune transformer-based OCR, VLMs, layout models, and open-source LLMs for document understanding tasks.
  • Optimize models for reliability, accuracy, and cost efficiency in production environments.
• Inference & Deployment
  • Deploy ML models with modern inference runtimes (vLLM, TGI, TensorRT, ONNX Runtime).
  • Build guardrails, monitoring, and fallback mechanisms to ensure safe and predictable model behavior.
• RAG & Document Reasoning
  • Develop retrieval and chunking strategies tailored to document structures (tables, forms, multi-page PDFs).
  • Optimize end-to-end RAG pipelines for semantic search, Q&A, and workflow automation.
• Cross-Functional Collaboration
  • Partner with PMs, backend engineers, and product designers to define AI opportunities and translate requirements into technical solutions.

About you:

We are expanding our AI/ML function with an ML Engineer who specializes in document intelligence, vision–language models, and LLM-based extraction and reasoning. You should be comfortable with both traditional document AI approaches and cutting-edge GenAI workflows. You thrive in fast-moving environments, are self-directed, and enjoy solving practical ML problems that directly impact customers.

We’re looking for someone with experience in:

• Vision transformers, layout models, and OCR systems
• Structured extraction from complex documents
• RAG for document-heavy workloads
• Optimizing LLM pipelines for cost, accuracy, and throughput
• Deploying and benchmarking models in real production systems

Required Experience

• 5+ years of Python experience
• Experience training, fine-tuning, and deploying traditional computer vision models for document intelligence tasks (layout detection, table extraction, OCR, information extraction)
• Hands-on experience with document understanding frameworks and models:
  • Traditional document AI models (LayoutLM, Donut, DocFormer)
  • Modern vision-language models with OCR capabilities (DeepSeek-OCR, LightOnOCR-1B, etc.)
  • Experience deploying and optimizing models using inference frameworks such as vLLM (preferred), TGI, TensorRT, or ONNX Runtime
  • Experience applying LLMs to document intelligence workflows, including both frontier models and open-source alternatives
  • Strong understanding of coordinate systems and spatial reasoning for absolute positioning and field detection in forms/documents

It would be awesome if you had:

• Familiarity with PDF parsing libraries and document preprocessing pipelines
• Experience fine-tuning open-source models for domain-specific document tasks
• Knowledge of evaluation metrics for document understanding tasks (F1, exact match, etc.)

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

The landscape of AI is evolving rapidly, and PandaDoc is investing heavily in machine learning to power the next generation of intelligent document workflows. Our goal is to build scalable, production-grade AI systems that automate document understanding, extract structured data at scale, and enable new AI-first product experiences for tens of thousands of businesses.

As an ML Engineer focused on Document Intelligence and GenAI, you will design, train, evaluate, and optimize models that transform unstructured documents into high-quality structured data. You’ll work across the full stack of model development—datasets, training, inference, deployment pipelines—and help bring cutting-edge research into real production systems at scale.

What makes this role unique?

• Document Intelligence at Scale: Your work will directly power PandaDoc’s core AI capabilities—from layout detection and OCR to structured extraction, retrieval, and document-based reasoning.
• High Ownership, High Impact: You will design end-to-end ML systems, influence roadmap decisions, and work closely with product, engineering, and design to define requirements and ship production AI features.
• Real-World ML Challenges: You’ll tackle model robustness, evaluation, latency, observability, RAG quality, model routing, and the complexities of deploying AI systems that must perform reliably on millions of documents.
• Deep GenAI Integration: You’ll experiment with frontier and open-source models, integrate vision–language systems, and build efficient pipelines for inference, guardrails, fine-tuning, and document-aware reasoning.

In this role, you will:

• Model Development & Evaluation
  • Build and maintain evaluation frameworks for document models, LLMs, OCR, and structured extraction.
  • Define metrics, benchmarks, and validation strategies for real-world document workloads.
• Dataset & Pipeline Creation
  • Design and curate high-quality datasets for supervised training, fine-tuning, and validation.
  • Create scalable preprocessing pipelines for PDFs, scans, images, forms, and semi-structured documents.
• Model Training & Fine-Tuning
  • Train and fine-tune transformer-based OCR, VLMs, layout models, and open-source LLMs for document understanding tasks.
  • Optimize models for reliability, accuracy, and cost efficiency in production environments.
• Inference & Deployment
  • Deploy ML models with modern inference runtimes (vLLM, TGI, TensorRT, ONNX Runtime).
  • Build guardrails, monitoring, and fallback mechanisms to ensure safe and predictable model behavior.
• RAG & Document Reasoning
  • Develop retrieval and chunking strategies tailored to document structures (tables, forms, multi-page PDFs).
  • Optimize end-to-end RAG pipelines for semantic search, Q&A, and workflow automation.
• Cross-Functional Collaboration
  • Partner with PMs, backend engineers, and product designers to define AI opportunities and translate requirements into technical solutions.

About you:

We are expanding our AI/ML function with an ML Engineer who specializes in document intelligence, vision–language models, and LLM-based extraction and reasoning. You should be comfortable with both traditional document AI approaches and cutting-edge GenAI workflows. You thrive in fast-moving environments, are self-directed, and enjoy solving practical ML problems that directly impact customers.

We’re looking for someone with experience in:

• Vision transformers, layout models, and OCR systems
• Structured extraction from complex documents
• RAG for document-heavy workloads
• Optimizing LLM pipelines for cost, accuracy, and throughput
• Deploying and benchmarking models in real production systems

Required Experience

• 5+ years of Python experience
• Experience training, fine-tuning, and deploying traditional computer vision models for document intelligence tasks (layout detection, table extraction, OCR, information extraction)
• Hands-on experience with document understanding frameworks and models:
  • Traditional document AI models (LayoutLM, Donut, DocFormer)
  • Modern vision-language models with OCR capabilities (DeepSeek-OCR, LightOnOCR-1B, etc.)
  • Experience deploying and optimizing models using inference frameworks such as vLLM (preferred), TGI, TensorRT, or ONNX Runtime
  • Experience applying LLMs to document intelligence workflows, including both frontier models and open-source alternatives
  • Strong understanding of coordinate systems and spatial reasoning for absolute positioning and field detection in forms/documents

It would be awesome if you had:

• Familiarity with PDF parsing libraries and document preprocessing pipelines
• Experience fine-tuning open-source models for domain-specific document tasks
• Knowledge of evaluation metrics for document understanding tasks (F1, exact match, etc.)

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

The landscape of AI is evolving rapidly, and PandaDoc is investing heavily in machine learning to power the next generation of intelligent document workflows. Our goal is to build scalable, production-grade AI systems that automate document understanding, extract structured data at scale, and enable new AI-first product experiences for tens of thousands of businesses.

As an ML Engineer focused on Document Intelligence and GenAI, you will design, train, evaluate, and optimize models that transform unstructured documents into high-quality structured data. You’ll work across the full stack of model development—datasets, training, inference, deployment pipelines—and help bring cutting-edge research into real production systems at scale.

What makes this role unique?

• Document Intelligence at Scale: Your work will directly power PandaDoc’s core AI capabilities—from layout detection and OCR to structured extraction, retrieval, and document-based reasoning.
• High Ownership, High Impact: You will design end-to-end ML systems, influence roadmap decisions, and work closely with product, engineering, and design to define requirements and ship production AI features.
• Real-World ML Challenges: You’ll tackle model robustness, evaluation, latency, observability, RAG quality, model routing, and the complexities of deploying AI systems that must perform reliably on millions of documents.
• Deep GenAI Integration: You’ll experiment with frontier and open-source models, integrate vision–language systems, and build efficient pipelines for inference, guardrails, fine-tuning, and document-aware reasoning.

In this role, you will:

• Model Development & Evaluation
  • Build and maintain evaluation frameworks for document models, LLMs, OCR, and structured extraction.
  • Define metrics, benchmarks, and validation strategies for real-world document workloads.
• Dataset & Pipeline Creation
  • Design and curate high-quality datasets for supervised training, fine-tuning, and validation.
  • Create scalable preprocessing pipelines for PDFs, scans, images, forms, and semi-structured documents.
• Model Training & Fine-Tuning
  • Train and fine-tune transformer-based OCR, VLMs, layout models, and open-source LLMs for document understanding tasks.
  • Optimize models for reliability, accuracy, and cost efficiency in production environments.
• Inference & Deployment
  • Deploy ML models with modern inference runtimes (vLLM, TGI, TensorRT, ONNX Runtime).
  • Build guardrails, monitoring, and fallback mechanisms to ensure safe and predictable model behavior.
• RAG & Document Reasoning
  • Develop retrieval and chunking strategies tailored to document structures (tables, forms, multi-page PDFs).
  • Optimize end-to-end RAG pipelines for semantic search, Q&A, and workflow automation.
• Cross-Functional Collaboration
  • Partner with PMs, backend engineers, and product designers to define AI opportunities and translate requirements into technical solutions.

About you:

We are expanding our AI/ML function with an ML Engineer who specializes in document intelligence, vision–language models, and LLM-based extraction and reasoning. You should be comfortable with both traditional document AI approaches and cutting-edge GenAI workflows. You thrive in fast-moving environments, are self-directed, and enjoy solving practical ML problems that directly impact customers.

We’re looking for someone with experience in:

• Vision transformers, layout models, and OCR systems
• Structured extraction from complex documents
• RAG for document-heavy workloads
• Optimizing LLM pipelines for cost, accuracy, and throughput
• Deploying and benchmarking models in real production systems

Required Experience

• 5+ years of Python experience
• Experience training, fine-tuning, and deploying traditional computer vision models for document intelligence tasks (layout detection, table extraction, OCR, information extraction)
• Hands-on experience with document understanding frameworks and models:
  • Traditional document AI models (LayoutLM, Donut, DocFormer)
  • Modern vision-language models with OCR capabilities (DeepSeek-OCR, LightOnOCR-1B, etc.)
  • Experience deploying and optimizing models using inference frameworks such as vLLM (preferred), TGI, TensorRT, or ONNX Runtime
  • Experience applying LLMs to document intelligence workflows, including both frontier models and open-source alternatives
  • Strong understanding of coordinate systems and spatial reasoning for absolute positioning and field detection in forms/documents

It would be awesome if you had:

• Familiarity with PDF parsing libraries and document preprocessing pipelines
• Experience fine-tuning open-source models for domain-specific document tasks
• Knowledge of evaluation metrics for document understanding tasks (F1, exact match, etc.)

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.