THE ROLE

As a Senior Data Analyst in NextEnergy Group’s Data & AI team you will lead geospatial analytics projects, mentor junior analysts and deliver high-impact insights across climate, nature and social themes. You will partner with the Environmental Social Governance (ESG) Team and wider business stakeholders; design and maintain robust spatial datasets; develop and manage web based GIS applications; and apply spatial analysis to support due diligence across UK and international investment portfolios. Through the establishment of standardised geospatial processes, auditable data workflows and high quality visualisations, you will strengthen the organisation’s evidence base for ESG reporting and decision making. By delivering actionable insights to stakeholders you will be supporting the company’s digital transformation and sustainability goals.

This role is central to our strategy to become a data-driven, technology-led and AI-infused enterprise.

KEY RESPONSIBILITIES

• Analytics & Insight Generation: Lead spatial and environmental analysis across ESG topics, integrating survey, CAD, consultant and public datasets to identify constraints, risks and opportunities, and translating complex geospatial data into clear, actionable insight for senior stakeholders.
• Reporting & Visualisation: Design, build and maintain dashboards, web applications and high‑quality cartographic outputs (ArcGIS Online, ESRI), ensuring spatial data is visualised clearly, accurately and in line with best‑practice data storytelling for both operational and strategic reporting.
• Mentorship & Best Practice: Champion geospatial data quality, governance and continuous improvement by managing spatial databases, standardising workflows, documenting processes and mentoring junior analysts, fostering a culture of technical excellence, knowledge sharing and continuous learning
• Data Collection & Management: Working with Data Engineering & Data Governance when relevant, own and actively manage spatial and ESG‑related datasets for analysis, ensuring data quality, integrity and compliance with GDPR and other regulation
• Process Automation: Identify opportunities to automate & transform analytics & reporting processes to improve efficiency & scalability
• Collaboration: Work closely with business stakeholders across the group to understand requirements, deliver solutions and support cross-functional projects
• Documentation & Knowledge Sharing: Consistently document geospatial methodologies, analytical workflows and outputs, producing clear guidance and process documentation to support transparency, reproducibility and effective knowledge sharing across the wider team.
• Data Quality & Governance: Support data governance initiatives by validating geospatial datasets, maintaining metadata, and ensuring compliance with internal standards and external regulatory and ESG reporting requirements.
• Continuous Improvement: Stay current with industry trends, analytics best practices & emerging technologies. Proactively suggest enhancements to processes & tools/

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Technical Excellence: Advanced proficiency in geospatial platforms (ESRI, QGIS,). Experience with SQL & Excel for data manipulation and with data visualisation tools (e.g. PowerBI). Familiarity with Python, FME and cloud data platforms (e.g. Snowflake)
• Storytelling: Confidence building a story around data insights as well as communicating this with business stakeholders in an understandable and engaging manner
• Analytical & Problem Solving: Ability to interpret complex data and generate actionable insights. Strong attention to detail and commitment to data quality
• Business Acumen: Understanding of the business processes in at least one of our data domains e.g. Asset Management, Investment Management, ESG & GIS
• Leadership & Collaboration: Proven ability to mentor junior analysts and lead cross-functional projects
• Time management & prioritization skills- things can get a little hectic, so the ability to effectively manage yourself and your workload is critical
• Excellent communication skills in English (additional European languages are a bonus) - you must be able to organize your thoughts in a way that others find clear and compelling. Translating & presenting complex technical concepts to non-technical stakeholders. You will be expected to together well-written, grammatically correct emails and other communications. When communicating verbally
• Flexibility- being an effective team player means being flexible in your approach and open to getting involved with new things, even if they are not spelt out in your job description.
• Intellectual Curiosity – we are looking for someone who is truly interested in our profession and has the intellectual curiosity to delve deep into topics and bring fresh ideas to the team.
• Delivery focus – it may sound obvious, but the ability to proactively churn through work at pace and deliver quality outputs matters
• Passion for our mission ‘to generate a more sustainable future by leading the transition to clean energy
• Our values: be a leader, build trust, be responsible, be innovative and ‘bring your alpha’.

EXPERIENCE & QUALIFICATIONS 

• Bachelor’s or Masters degree in Geography, Geographical Information Systems (GIS) or relevant environmental or technical field or alternative relevant educational achievements (e.g. apprenticeships, arts degrees + work experience)
• 4-6 years of experience in data analytics or a similar role
• Dashboard design (PowerBI & Thoughtspot), remote sensing and image processing skills in context of environmental applications and assessment desirable. 
• Experience in geospatial data management and data engineering.
• Experience with ESRI products, including ArcGIS Pro, AGOL Web Maps, Application, Dashboards, Story Boards.
• Familiarity with CAD based software (e.g. AutoCAD), Web-based GIS technologies, coding (Python, R) as well as other desktop GIS software (e.g. FME, QGIS). 
• Experience in renewables/environmental/social assessments and across development, construction and operation stages.
• The right to work in the UK or Italy

WHAT WE OFFER

• A busy role in a supportive team, with plenty of opportunities to learn
• International scope – we operate in over 8 countries
• Hybrid working 
• Competitive base salary and annual discretionary bonus.

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergygroup.com. If you have been shortlisted for the next stage, we will be in contact within 14 days. 

By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, and talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development). 

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling).

WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector.  

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies. 

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more. 

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.

THE ROLE

We are seeking a Delivery Manager (early-career) to bring structure and accountability to how the Technology & Digital Services (TDS) team delivers software, infrastructure, and vendor-led projects. This is a cross-functional role that sits at the heart of TDS delivery, coordinating across internal engineering squads, Product Managers, architects, and third-party vendors to help ensure that projects are delivered on time, to standard, and without disruption to the business.

You will work closely with the India-based Release Manager, supporting day-to-day release priorities and pipeline standards, and helping to coordinate delivery activities across both teams. You are not expected to manage squads directly, that is shared with the Scrum Master and Product Managers, but you will be the person who helps ensure everyone is aligned, dependencies are managed, and nothing falls through the cracks.

This is a role for someone who thrives in complexity, can support internal teams and external vendors to stay on track (even without direct authority), and can translate technical delivery status into clear communication for project stakeholders.

KEY RESPONSIBILITIES

Delivery Coordination & Project Management

• Plan, coordinate, and track delivery across concurrent Digital Transformation workstreams and BAU changes, maintaining a clear and consolidated view of progress, risks, and dependencies at all times.
• Work closely with Technical Leads, Architects, and Product Managers to ensure delivery is on track, proactively surfacing blockers and facilitating their resolution without taking over squad-level ownership.
• Help define and communicate what teams need to deliver in order for work to be considered ready to enter the CI/CD pipeline, working in alignment with the Definition of Ready and Definition of Done standards maintained by Product Management.
• Support Product Managers in managing coordination overhead across workstreams, acting as a force multiplier for delivery capacity within TDS.
• Collaborate with the data capability and Platform Owner to ensure data-related delivery workstreams are appropriately integrated into the broader delivery schedule.
• Maintain accurate delivery documentation, including project plans, RAID logs, and status reports, ensuring stakeholders always have a clear and honest picture of delivery health.

Vendor & Third-Party Delivery Management

• Ensure that third-party vendors adhere to TDS release processes, quality gates, and delivery standards, monitoring compliance and escalating issues within the delivery lifecycle.
• Coordinate vendor delivery activities within the broader delivery schedule, managing dependencies between internal and external workstreams to avoid conflict or disruption.
• Monitor vendor delivery performance and raise concerns early to the relevant Product Manager and the Engineering Lead, providing clear evidence and suggested actions.
• Apply structured project and delivery management approaches (e.g. stage gate processes) where vendors operate outside of an agile framework, ensuring appropriate governance and delivery controls are in place.

Release Oversight & Pipeline Standards

• Provide day-to-day support to the India-based Release Manager on release priorities, pipeline standards, and process compliance, working closely with key delivery and technical leads across both roles.
• Support release readiness and go/no-go activities by gathering inputs and ensuring criteria are tracked, in partnership with Head of Design & Engineering and relevant Technical Leads, ensuring that all delivery and quality criteria are met before any release proceeds to production.
• Support the ongoing improvement of the CI/CD pipeline and release ways of working, identifying gaps and proposing practical process updates as the capability matures.
• Ensure that release processes and standards are understood and consistently followed by all internal teams and vendors.

Incident Management

• Coordinate incident resolution when release-related or production issues arise, acting as the central point of contact across engineering teams, vendors, and architects to drive swift diagnosis and remediation.
• Ensure all incidents are properly documented and reviewed as part of a continuous improvement process, feeding lessons learned back into delivery and release standards.

Architecture & Technical Governance

• Build sufficient understanding of the organisation's architecture, including products, software, data, cloud, and security, to coordinate delivery effectively across technical disciplines.
• Work closely with the architect community (system, data, cloud, enterprise, and security architects) to help ensure that delivery decisions respect architectural standards and constraints.
• Escalate technical risks or architectural concerns identified during delivery to the appropriate architect or the Engineering Lead.

Stakeholder Communication & Reporting

• Provide regular, consolidated delivery and release status updates to the Head of Design & Engineering and wider TDS leadership.
• Support and facilitate cross-team delivery forums and release planning sessions, ensuring the right people are in the room and that decisions are made efficiently.
• Contribute to CAB meetings, providing accurate and timely information on upcoming releases to support informed change advisory decisions.

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Strong delivery management skills, with the ability to coordinate complex, multi-team environments involving internal squads and external vendors.
• Comfortable engaging with architects and engineers on software, infrastructure, and cloud topics, with the ability to understand delivery impacts and ask the right questions without needing to be a practitioner.
• Good understanding of agile delivery practices, with experience working alongside Scrum Masters and Product Managers in a cross-functional squad model, including sprint-based release cycles and continuous delivery practices.
• Working understanding of structured project management methodologies, particularly in the context of stage gate processes and vendor delivery governance.
• Strong influencing skills, able to encourage internal teams and vendors to work to agreed standards without direct line management authority.
• Highly organised, with strong planning, prioritisation, and risk management skills across concurrent workstreams.
• Clear and confident communicator, able to translate technical delivery status into plain language for non-technical stakeholders.
• Resilient and pragmatic, comfortable operating in a maturing delivery environment and driving improvement incrementally.
• Delivery focus with strong critical thinking and problem-solving skills.
• Passion for sustainability and the mission to lead the transition to clean energy.
• Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'bring your alpha'.

EXPERIENCE & QUALIFICATIONS 

• Minimum of 3 years of experience in a delivery management or technical project management role within a software or technology delivery environment.
• Proven track record of coordinating delivery across internal engineering teams and third-party vendors simultaneously.
• Experience working in an agile delivery environment, with a strong understanding of how delivery management integrates with squad-based ways of working, including sprint-based release cycles, continuous delivery practices, and supporting release planning across one or more agile teams.
• Working understanding of software architecture, cloud infrastructure, and data platform concepts, sufficient to coordinate effectively across technical disciplines.
• Familiarity with structured project management methodologies (e.g. PMP, PRINCE2, or equivalent), particularly in the context of stage gate processes and managing vendors operating outside of an agile framework.
• Experience working with Azure DevOps or equivalent tools for project tracking and delivery coordination.
• Familiarity with Change Advisory Board (CAB) processes and how delivery and release management feeds into change governance.
• Experience managing or providing direction to geographically distributed teams is highly desirable.
• Experience working in a regulated industry (e.g. energy, finance, utilities, or similar) is desirable.
• The right to work in the UK

WHAT WE OFFER 

• A busy role in a supportive team, with plenty of opportunities to learn
• International scope – we operate in over 8 countries
• Hybrid working – we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week
• 30 days’ holiday per year (3 of which are taken during the festive shutdown in December)
• Private pension
• BUPA Healthcare for you and qualifying dependents
• Cycle to work and electric vehicle leasing schemes
• Annual discretionary bonus.

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergycapital.com. If you have been shortlisted for the next stage, we will be in contact within 14 days. 

By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US 

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling).

WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector. 

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.

Job Title: Arrears Executive – Part Time
Working Pattern: 21.75 hours per week - across Monday, Thursday and Friday
Salary: £29,000 pro rata (£17,400) and up to 20% bonus and benefits
Location: Cardiff - hybrid working after probation.

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Arrears Executive – Part Time
Working Pattern: 21.75 hours per week - across Monday, Thursday and Friday
Salary: £29,000 pro rata (£17,400) and up to 20% bonus and benefits
Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation.

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Account Manager (Motor Finance – Dealers) 
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week 
Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance  
Location: Flexible – East Midlands 

💚 Shaping the future of sustainable digital banking 💚 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.        
  
Your Impact: Building a sustainable tomorrow  

As an Account Manager at Tandem your focus will be on: 

• Creating new used car dealer/broker relationships within your geographical area. 
• Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets. 
• Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers. 
• Offering excellent customer service. 
• Being an active team player. 
• Achieving business targets and personal objectives. 
• Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).  

We’d love to hear from you if you have: 

• Have effective communication styles and methods used to interact with used car dealers, brokers and third parties. 
• Can work independently, setting your own priorities and taking a lead role. 
• Are prepared to take accountability for your own performance. 
• Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading. 
• Can work under pressure in a target driven environment, with the capacity to prioritise tasks. 
• Have excellent organisational and time management skills. 
• Can research, digest, analyse, and present material clearly and concisely to senior management and director level. 
• Have excellent interpersonal skills. 
• Can work proactively and think strategically in a fast-moving environment. 
• Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries. 
• Can present to motor dealers and brokers of all size and types.  

It would be great, but not essential if you have: 

• Previous experience of motor finance, or associated businesses within the motor industry. 
• Have a good understanding of the digital marketplace that exists within the motor finance industry. 
• An understanding of the regulatory environment that exists within the motor industry.  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health  
• Life Assurance at 3 x salary 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday 
• Take part in a fundraising event > Tandem will match up to £200 a year 
• Have renewable energy at home > receive an additional 1-day annual leave  
• Drive an electric car > receive £500 towards a home charger 
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw 
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 
 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Account Manager (Motor Finance – Dealers) 
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week 
Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance  
Location: Flexible – East Midlands 

💚 Shaping the future of sustainable digital banking 💚 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.        
  
Your Impact: Building a sustainable tomorrow  

As an Account Manager at Tandem your focus will be on: 

• Creating new used car dealer/broker relationships within your geographical area. 
• Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets. 
• Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers. 
• Offering excellent customer service. 
• Being an active team player. 
• Achieving business targets and personal objectives. 
• Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).  

We’d love to hear from you if you have: 

• Have effective communication styles and methods used to interact with used car dealers, brokers and third parties. 
• Can work independently, setting your own priorities and taking a lead role. 
• Are prepared to take accountability for your own performance. 
• Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading. 
• Can work under pressure in a target driven environment, with the capacity to prioritise tasks. 
• Have excellent organisational and time management skills. 
• Can research, digest, analyse, and present material clearly and concisely to senior management and director level. 
• Have excellent interpersonal skills. 
• Can work proactively and think strategically in a fast-moving environment. 
• Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries. 
• Can present to motor dealers and brokers of all size and types.  

It would be great, but not essential if you have: 

• Previous experience of motor finance, or associated businesses within the motor industry. 
• Have a good understanding of the digital marketplace that exists within the motor finance industry. 
• An understanding of the regulatory environment that exists within the motor industry.  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health  
• Life Assurance at 3 x salary 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday 
• Take part in a fundraising event > Tandem will match up to £200 a year 
• Have renewable energy at home > receive an additional 1-day annual leave  
• Drive an electric car > receive £500 towards a home charger 
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw 
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 
 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Account Manager (Motor Finance – Dealers) 
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week 
Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance  
Location: Flexible – East Midlands 

💚 Shaping the future of sustainable digital banking 💚 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.        
  
Your Impact: Building a sustainable tomorrow  

As an Account Manager at Tandem your focus will be on: 

• Creating new used car dealer/broker relationships within your geographical area. 
• Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets. 
• Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers. 
• Offering excellent customer service. 
• Being an active team player. 
• Achieving business targets and personal objectives. 
• Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).  

We’d love to hear from you if you have: 

• Have effective communication styles and methods used to interact with used car dealers, brokers and third parties. 
• Can work independently, setting your own priorities and taking a lead role. 
• Are prepared to take accountability for your own performance. 
• Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading. 
• Can work under pressure in a target driven environment, with the capacity to prioritise tasks. 
• Have excellent organisational and time management skills. 
• Can research, digest, analyse, and present material clearly and concisely to senior management and director level. 
• Have excellent interpersonal skills. 
• Can work proactively and think strategically in a fast-moving environment. 
• Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries. 
• Can present to motor dealers and brokers of all size and types.  

It would be great, but not essential if you have: 

• Previous experience of motor finance, or associated businesses within the motor industry. 
• Have a good understanding of the digital marketplace that exists within the motor finance industry. 
• An understanding of the regulatory environment that exists within the motor industry.  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health  
• Life Assurance at 3 x salary 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday 
• Take part in a fundraising event > Tandem will match up to £200 a year 
• Have renewable energy at home > receive an additional 1-day annual leave  
• Drive an electric car > receive £500 towards a home charger 
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw 
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 
 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Account Manager (Motor Finance – Dealers) 
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week 
Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance  
Location: Flexible – East Midlands 

💚 Shaping the future of sustainable digital banking 💚 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.        
  
Your Impact: Building a sustainable tomorrow  

As an Account Manager at Tandem your focus will be on: 

• Creating new used car dealer/broker relationships within your geographical area. 
• Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets. 
• Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers. 
• Offering excellent customer service. 
• Being an active team player. 
• Achieving business targets and personal objectives. 
• Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).  

We’d love to hear from you if you have: 

• Have effective communication styles and methods used to interact with used car dealers, brokers and third parties. 
• Can work independently, setting your own priorities and taking a lead role. 
• Are prepared to take accountability for your own performance. 
• Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading. 
• Can work under pressure in a target driven environment, with the capacity to prioritise tasks. 
• Have excellent organisational and time management skills. 
• Can research, digest, analyse, and present material clearly and concisely to senior management and director level. 
• Have excellent interpersonal skills. 
• Can work proactively and think strategically in a fast-moving environment. 
• Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries. 
• Can present to motor dealers and brokers of all size and types.  

It would be great, but not essential if you have: 

• Previous experience of motor finance, or associated businesses within the motor industry. 
• Have a good understanding of the digital marketplace that exists within the motor finance industry. 
• An understanding of the regulatory environment that exists within the motor industry.  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health  
• Life Assurance at 3 x salary 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday 
• Take part in a fundraising event > Tandem will match up to £200 a year 
• Have renewable energy at home > receive an additional 1-day annual leave  
• Drive an electric car > receive £500 towards a home charger 
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw 
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 
 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Account Manager (Motor Finance – Dealers) 
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week 
Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance  
Location: Flexible – East Midlands 

💚 Shaping the future of sustainable digital banking 💚 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.        
  
Your Impact: Building a sustainable tomorrow  

As an Account Manager at Tandem your focus will be on: 

• Creating new used car dealer/broker relationships within your geographical area. 
• Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets. 
• Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers. 
• Offering excellent customer service. 
• Being an active team player. 
• Achieving business targets and personal objectives. 
• Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).  

We’d love to hear from you if you have: 

• Have effective communication styles and methods used to interact with used car dealers, brokers and third parties. 
• Can work independently, setting your own priorities and taking a lead role. 
• Are prepared to take accountability for your own performance. 
• Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading. 
• Can work under pressure in a target driven environment, with the capacity to prioritise tasks. 
• Have excellent organisational and time management skills. 
• Can research, digest, analyse, and present material clearly and concisely to senior management and director level. 
• Have excellent interpersonal skills. 
• Can work proactively and think strategically in a fast-moving environment. 
• Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries. 
• Can present to motor dealers and brokers of all size and types.  

It would be great, but not essential if you have: 

• Previous experience of motor finance, or associated businesses within the motor industry. 
• Have a good understanding of the digital marketplace that exists within the motor finance industry. 
• An understanding of the regulatory environment that exists within the motor industry.  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health  
• Life Assurance at 3 x salary 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday 
• Take part in a fundraising event > Tandem will match up to £200 a year 
• Have renewable energy at home > receive an additional 1-day annual leave  
• Drive an electric car > receive £500 towards a home charger 
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw 
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 
 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Account Manager (Motor Finance – Dealers) 
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week 
Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance  
Location: Flexible – East Midlands 

💚 Shaping the future of sustainable digital banking 💚 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.        
  
Your Impact: Building a sustainable tomorrow  

As an Account Manager at Tandem your focus will be on: 

• Creating new used car dealer/broker relationships within your geographical area. 
• Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets. 
• Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers. 
• Offering excellent customer service. 
• Being an active team player. 
• Achieving business targets and personal objectives. 
• Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).  

We’d love to hear from you if you have: 

• Have effective communication styles and methods used to interact with used car dealers, brokers and third parties. 
• Can work independently, setting your own priorities and taking a lead role. 
• Are prepared to take accountability for your own performance. 
• Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading. 
• Can work under pressure in a target driven environment, with the capacity to prioritise tasks. 
• Have excellent organisational and time management skills. 
• Can research, digest, analyse, and present material clearly and concisely to senior management and director level. 
• Have excellent interpersonal skills. 
• Can work proactively and think strategically in a fast-moving environment. 
• Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries. 
• Can present to motor dealers and brokers of all size and types.  

It would be great, but not essential if you have: 

• Previous experience of motor finance, or associated businesses within the motor industry. 
• Have a good understanding of the digital marketplace that exists within the motor finance industry. 
• An understanding of the regulatory environment that exists within the motor industry.  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health  
• Life Assurance at 3 x salary 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday 
• Take part in a fundraising event > Tandem will match up to £200 a year 
• Have renewable energy at home > receive an additional 1-day annual leave  
• Drive an electric car > receive £500 towards a home charger 
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw 
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 
 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Arrears Executive  
Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.  
Salary: up to £29,000 and up to 20% bonus and benefits 
Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation. 

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Arrears Executive  
Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.  
Salary: up to £29,000 and up to 20% bonus and benefits 
Location: Cardiff - hybrid working after probation. 

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Lunar Gridshare is transforming how we use and manage energy in the home and on the grid. We manage solar, home energy storage systems, electric vehicles, and other energy-intensive flows in the home, optimising value and efficiency for end users and energy companies to reduce costs and carbon footprint.

We are looking for a Senior Frontend Designer to join our small, focused and collaborative software team. Your work will focus on the Typescript+React-based web front-end to our platform, and its corresponding UI/UX designs.

Your responsibilities would include:

• Taking initiative to ensure delivery of high stakes and/or time sensitive deliverables
• Working and coordinating across multiple teams to ensure delivery, raise standards and ensure consistency
• Ensuring the quality and reliability of the Lunar Energy component library both at the software and design level
• Contributing to the continual improvement of our development best practices

You will be supported to work and grow your knowledge on multiple parts of the stack according to your interests and abilities. Our team has a strong tradition of using functional programming and type systems to build pragmatic and flexible systems to solve business problems.

Your key skills & experience:

• Expert level in Typescript, React and front-end development (HTML/CSS)
• Expert level in UI/UX design, and tools such as Figma, Adobe Suite, and Sketch
• Strong visual portfolio showcasing UI/UX design, data visualisations, and motion design.
• Experience in developing component libraries, including complex, high-interaction components such as charts, tables, date pickers, and other advanced UI patterns.
• Experience working in a functional programming paradigm or openness to doing so
• Working experience with Unix-like operating systems
• You love working in a smaller team where you can see the huge impact of your work
• You are autonomous and enjoy managing your workload and deadlines

Optional/useful:

• Experience mentoring other developers and providing leadership on technical decisions
• Experience with AWS, particularly serverless architecture
• Ability to work independently, using your assessment of the technical landscape to work out where you will be most effective
• Ability to engage with multiple technical stakeholders and teams, to find common needs and themes

Joining us gives you:

• A competitive salary and stock options package
• 25 days annual leave a year + public holidays 
• Private Medical Insurance via BUPA (medical history disregarded)
• A wellbeing and lifestyle benefits plan through Medicash
• 5% employer contributions pension matching
• A budget for work-related training of £1,000 per financial year and an allowance of 4 training days
• Cycle To Work scheme and Workplace Nursery benefit
• Access to Spill - Mental Health Support platform
• Enhanced Maternity + Paternity Pay
• Regular socials and activities, online and in-person
• Flexible start and finish times, fully remote working or hybrid depending on preferences

Duration: Full-Time

Location: Fully remote, but you are welcome any time at our office in Spitalfields, London (UK), as often as you like.

We are proud to be an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, ethnicity, disability, religion/belief, sexual orientation, gender identity or expression, nationality, age or social background. We would like to actively encourage applications from those who identify with less represented and minority groups. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply

THE ROLE

We are seeking a Platform Owner to take full ownership of the Group’s core technical platforms (including Snowflake, ThoughtSpot, CRM, CLM and related data systems and technical platforms) ensuring they are secure, reliable, well‑governed, performant and cost‑optimised.

This role is central to the Technology & Digital Services (TDS) organisation. You will be responsible for the operational integrity, configuration standards, access models, cost management, and performance of these platforms. You will define and maintain platform guardrails, manage SLAs, and oversee the technical roadmap to ensure long‑term scalability, resilience and compliance.

This role works closely with Data Engineering, Architecture, Analytics, AI and Technology Operations teams to ensure that all teams can efficiently and effectively use these platforms. This role isn’t just about building pipelines; you will need to ensure that our platforms become the foundation for TDS and business teams to deliver NextEnergy’s core objectives.

KEY RESPONSIBILITIES

Platform Ownership & Strategy

• Own the Group’s core technical platforms — including Snowflake, ThoughtSpot, CRM, CLM and related data systems and technical platforms — ensuring they are secure, reliable, well‑governed, performant and cost‑
• Set, maintain and enforce platform configuration standards, operational guardrails and best practices.
• Manage RBAC models, environment strategies, access control, and data security across all platforms.
• Oversee performance optimisation, monitoring, alerting and logging across Snowflake, ThoughtSpot and integrated systems.
• Analyse and optimise platform costs, including compute utilisation, storage growth, licensing models and organisational chargeback/allocation approaches.
• Lead adoption of infrastructure‑as‑code (IaC) and automated deployment patterns to improve reliability and repeatability.
• Support TDS teams to drive the technical roadmap, focusing on scalability, stability, security, and platform lifecycle management (source, implement, run, upgrade, patch, deprecate).

Enabling TDS Teams

• Serve as the primary technical contact for platform‑related questions, blockers and guidance.
• Ensure Snowflake, ThoughtSpot, CRM/CLM and related systems support performant engineering and analytical workloads.
• Provide clear documentation, standards and enablement materials that reduce friction for engineering and BI teams.
• Work with Data Architects to ensure platform architecture aligns to best practices and long‑term strategy.
• Work with Product and Change Management to support teams in adopting new platform features and capabilities, owning the elements of proper configuration and platform change governance.

Business Stakeholder Engagement

• Partner with business stakeholders across Finance, Asset Management, and Commercial Management to understand technical platform needs and translate them into platform priorities.
• Communicate platform capabilities and roadmap progress clearly to non-technical audiences, ensuring alignment on value and outcomes.
• Proactively identify opportunities to increase ROI from the platforms and broader digital ecosystem.
• Track and report on the value delivered through platform initiatives, providing regular updates to senior stakeholders.

Service Quality, Reliability & Operations

• Define, monitor and manage SLA/SLOs for platform uptime, latency, availability, cost and quality.
• Own platform-level incident management, root-cause analysis, stability improvements and problem management.
• Manage platform lifecycle activities including updates, feature enablement, capacity planning and incident prevention.
• Ensure strong business continuity and disaster recovery strategies across all platforms.

Risk, Governance & Compliance

• Ensure the platform adheres to data governance, security, and compliance requirements, including audit trails and appropriate access controls.
• Partner with compliance, legal, and risk teams to proactively identify and mitigate platform-related risks.
• Maintain awareness of regulatory developments affecting data and technology in the energy sector, and ensure timely implementation of necessary platform changes.

Vendor & Third-Party Management

• Support senior leaders in managing key vendor relationships (Snowflake, ThoughtSpot, CRM/CLM providers).
• Track new platform releases, features and tools; assess fit, technical impact and operational implications.
• Coordinate vendor escalations relating to platform incidents, performance or configuration.

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Demonstrated ability to connect platform capability to business value and communicate this to senior stakeholders.
• Comfortable owning a technical roadmap, managing a backlog, and driving prioritisation decisions.
• Strong operational mindset with experience in incident management, debugging and platform optimisation.
• Ability to write clear technical documentation, standards and operational playbooks.
• Excellent communication skills, with the ability to explain platform constraints and capabilities to technical teams.
• Comfortable owning multiple platforms (Snowflake, ThoughtSpot, CRM, CLM) simultaneously.
• Strong problem‑solving skills and technical judgement.
• Passion for sustainability and the mission to lead the transition to clean energy.
• Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'Bring your Alpha'.

EXPERIENCE & QUALIFICATIONS 

• 2 to 3 years of direct experience working as a Platform Owner.
• Proven experience managing or administering a cloud data or technical platform at scale (Snowflake preferred).
• Experience with BI platforms such as ThoughtSpot and operational/enterprise platforms such as CRM and Contract Lifecycle Management.
• Strong understanding of cloud security, identity and access management, compliance and governance controls.
• Experience with cost optimisation, technical monitoring and performance engineering.
• Experience with Infrastructure‑as‑Code is advantageous.
• Experience working in a regulated industry (e.g., energy, finance, utilities, or similar) is desirable.
• The right to work in the UK.

WHAT WE OFFER 

• A busy role in a supportive team, with plenty of opportunities to learn
• International scope – we operate in over 8 countries
• Hybrid working – we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week
• 30 days’ holiday per year (3 of which are taken during the festive shutdown in December)
• Private pension
• BUPA Healthcare for you and qualifying dependents
• Cycle to work and electric vehicle leasing schemes
• Annual discretionary bonus.

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergygroup.com. If you have been shortlisted for the next stage, we will be in contact within 14 days.

By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling).

WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector. 

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.

Role OVO-View

Team: Procurement & Supply (Finance)

Location: Bristol or London

Salary banding: £43,610 - £62,801

Experience: Mid-level

Working pattern: Full-Time

Reporting to: Senior Category Manager, Technology

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Analysis, Relationships, Commercial

Top 3 qualities for this role: Negotiator, Self-Solving, Entrepreneurial

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

This role will be based at either our London or Bristol hub only, however travel between all hubs, Bristol, London and Glasgow will be expected.. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As an enterprise business OVO’s supply chain presents large risk but great opportunity when it comes to sustainability and wider ESG initiatives. Procurement & Supply play a vital role when contributing to OVO’s wider Plan Zero aspirations ensuring we’re working with the right partners and managing risks appropriately.

This role in a nutshell:

Your key outcomes will be:

• Ensuring Tech Professional Services are fit for purpose, aligned to OVO’s objectives and key results and wider business needs, representing the best value and quality (working in collaboration with the Senior Category Manager). 
• Lead end-to-end procurement processes for assigned sub-categories in the technology space, ensuring efficiency and compliance. 
• Negotiate contracts with suppliers to secure favourable terms and cost savings.
• Build and maintain strong relationships with key suppliers to drive collaboration and innovation.
• Conduct market analysis to identify risks, opportunities, and trends for assigned sub-categories, feeding into the Technology Spend Category Strategy. 
• Monitor supplier / agency performance and collaborate with the business on regular supplier performance reviews. 
• Collaborate with internal stakeholders to align spend category objectives with organisational goals.
• Drive continuous improvement initiatives across procurement activities.
• Support OVO’s sustainability goals through ethical and environmentally responsible sourcing.

Additionally, you will:

• Use data to maintain a clear view of technology professional services category spend and suppliers.
• Support category savings opportunity analysis and future pipeline initiatives.
• Execute RFx exercises, guiding stakeholders and ensuring strong project management practices.
• Lead material commercial initiatives, presenting to the C-suite in line with OVO’s authority matrix.
• Deliver effective Supplier Management strategies. In life contract management, reducing risk, scope creep, supplier performance and contract exit
• Ensure adherence to procurement & contract policies and monitor compliance.
• Contribute to continuous improvement of procurement tools, processes, and customer journey management.
• Align sourcing activities with OVO’s Plan Zero objectives, demonstrating measurable contributions.

You’ll be a successful Category Manager - Technology Services at OVO if you…

• Are a strategic thinker with at least 3 years of experience in procurement, supplier management or category management.
• Have strong negotiation skills with a proven track record of delivering material commercial benefits.
• Excel in managing supplier relationships, driving performance, and fostering innovation.
• Are analytical, capable of sourcing and interpreting data to inform decisions.
• Communicate effectively with stakeholders and build collaborative relationships.
• Demonstrate a commitment to sustainability and ethical procurement practices.
• Thrive in a fast-paced, dynamic environment and manage multiple priorities efficiently.
• Are a team player, working collaboratively with a pragmatic approach.
• Have or are working towards a CIPS qualification (desirable).
• Show an understanding of procurement systems (e.g., Workday Strategic Sourcing).
• Bring experience in sourcing across key subcategories, with exposure to the energy sector being a plus.

You won’t like this role if you…

• Are uncomfortable leading on initiatives with high corporate exposure (Head of Departments and Directors).
• Are unable to effectively and constructively challenge the status quo.
• Are uncomfortable giving and receiving constructive feedback (radical candor).
• Do not possess technical understanding of Procurement best practice.
• Are unable to work effectively across a wider team and influence multiple stakeholders with disparate priorities.
• Do not possess strong commercial acumen and an eye for a deal.
• Are unable to effectively sell and promote the benefits of a robust procurement approach  to your colleagues and peers.

Let’s talk about what’s in it for you

We’ll pay you between  £43,610 and £62,801, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Role OVO-View

Team: Procurement & Supply (Finance)

Location: Bristol or London

Salary banding: £43,610 - £62,801

Experience: Mid-level

Working pattern: Full-Time

Reporting to: Senior Category Manager, Technology

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Analysis, Relationships, Commercial

Top 3 qualities for this role: Negotiator, Self-Solving, Entrepreneurial

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

This role will be based at either our London or Bristol hub only, however travel between all hubs, Bristol, London and Glasgow will be expected. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As an enterprise business OVO’s supply chain presents large risk but great opportunity when it comes to sustainability and wider ESG initiatives. Procurement & Supply play a vital role when contributing to OVO’s wider Plan Zero aspirations ensuring we’re working with the right partners and managing risks appropriately.

This role in a nutshell:

Your key outcomes will be:

• Ensuring Tech Professional Services are fit for purpose, aligned to OVO’s objectives and key results and wider business needs, representing the best value and quality (working in collaboration with the Senior Category Manager). 
• Lead end-to-end procurement processes for assigned sub-categories in the technology space, ensuring efficiency and compliance. 
• Negotiate contracts with suppliers to secure favourable terms and cost savings.
• Build and maintain strong relationships with key suppliers to drive collaboration and innovation.
• Conduct market analysis to identify risks, opportunities, and trends for assigned sub-categories, feeding into the Technology Spend Category Strategy. 
• Monitor supplier / agency performance and collaborate with the business on regular supplier performance reviews. 
• Collaborate with internal stakeholders to align spend category objectives with organisational goals.
• Drive continuous improvement initiatives across procurement activities.
• Support OVO’s sustainability goals through ethical and environmentally responsible sourcing.

Additionally, you will:

• Use data to maintain a clear view of technology professional services category spend and suppliers.
• Support category savings opportunity analysis and future pipeline initiatives.
• Execute RFx exercises, guiding stakeholders and ensuring strong project management practices.
• Lead material commercial initiatives, presenting to the C-suite in line with OVO’s authority matrix.
• Deliver effective Supplier Management strategies. In life contract management, reducing risk, scope creep, supplier performance and contract exit
• Ensure adherence to procurement & contract policies and monitor compliance.
• Contribute to continuous improvement of procurement tools, processes, and customer journey management.
• Align sourcing activities with OVO’s Plan Zero objectives, demonstrating measurable contributions.

You’ll be a successful Category Manager - Technology Services at OVO if you…

• Are a strategic thinker with at least 3 years of experience in procurement, supplier management or category management.
• Have strong negotiation skills with a proven track record of delivering material commercial benefits.
• Excel in managing supplier relationships, driving performance, and fostering innovation.
• Are analytical, capable of sourcing and interpreting data to inform decisions.
• Communicate effectively with stakeholders and build collaborative relationships.
• Demonstrate a commitment to sustainability and ethical procurement practices.
• Thrive in a fast-paced, dynamic environment and manage multiple priorities efficiently.
• Are a team player, working collaboratively with a pragmatic approach.
• Have or are working towards a CIPS qualification (desirable).
• Show an understanding of procurement systems (e.g., Workday Strategic Sourcing).
• Bring experience in sourcing across key subcategories, with exposure to the energy sector being a plus.

You won’t like this role if you…

• Are uncomfortable leading on initiatives with high corporate exposure (Head of Departments and Directors).
• Are unable to effectively and constructively challenge the status quo.
• Are uncomfortable giving and receiving constructive feedback (radical candor).
• Do not possess technical understanding of Procurement best practice.
• Are unable to work effectively across a wider team and influence multiple stakeholders with disparate priorities.
• Do not possess strong commercial acumen and an eye for a deal.
• Are unable to effectively sell and promote the benefits of a robust procurement approach  to your colleagues and peers.

Let’s talk about what’s in it for you

We’ll pay you between  £43,610 and £62,801, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

THE ROLE

We are seeking an experienced Change Manager to lead the people side of digital transformation at NextEnergy Group. This is a newly created function and role, the first of its kind in the organisation, and represents a genuine opportunity to define how change is managed, communicated, and embedded across the business. 

You will be responsible for ensuring that digital initiatives delivered by the Technology & Digital Services (TDS) team land successfully with end users, driving adoption, minimising disruption, and maximising the return on our technology investments. Working closely with a network of business-side change agents, including our Communications & Branding team, you will align internal communications, readiness activities, and training to support the rollout of our growing portfolio of digital products and platforms. 

This role requires someone who can build from the ground up establishing the change management standards, tools, and frameworks that will underpin TDS delivery for years to come – while simultaneously managing an in-flight portfolio of initiatives from day one.  

You will need to be as comfortable chairing our Change Advisory Board (CAB) and influencing senior stakeholders as you are coaching a change agent or product manager through the change process for the first time. 

KEY RESPONSIBILITIES

Change Strategy & Framework 

• Define, implement, and continuously improve a structured change management methodology aligned to an industry-recognised framework (e.g. Prosci/ADKAR, Kotter, or equivalent), building a repeatable, scalable approach that can grow with the team. 

• Develop and maintain the organisation's change management standards, templates, and playbooks for digital initiative rollouts. 

• Assess the change impact and organisational readiness for each initiative, tailoring the approach to the scale, risk, and complexity of each rollout. 

• Ensure change management activities are fully embedded within the agile delivery framework, integrated from project inception through to post-launch adoption rather than treated as a downstream activity. 

• Ensure that all change initiatives are clearly positioned within the broader Group strategy, reinforcing organisational priorities and helping employees understand the strategic rationale behind digital transformation efforts. 

• Build the change management capability of the TDS team and wider business, creating shared language and consistent practices. 

• Define how change management success is measured, ensuring all metrics and outcomes are aligned to the organisation's existing benefits realisation framework, and incorporating employee engagement, sentiment, and change readiness indicators in collaboration with Communications and People teams. 

Change Advisory Board (CAB) 

• Co-Chair the CAB, joowning the agenda, process, and rigour of change request reviews across the TDS portfolio. 

• Ensure that change requests are assessed consistently, with appropriate stakeholder representation and clear decision-making on approval, deferral, or rejection. 

• Coach both change agents and product managers on the CAB process, building understanding and confidence in how to prepare, present, and respond to change requests effectively. 

• Continuously improve the CAB process to keep pace with the volume and complexity of digital change across the organisation. 

Digital Initiative Delivery 

• Partner with Product Managers and the PMO to embed change management activities into the agile delivery lifecycle from inception through to post-launch adoption. 

• Develop and execute change plans for concurrent digital rollouts, managing competing priorities and timelines across the TDS portfolio. 

• Track adoption and benefits realisation against agreed metrics, providing clear and regular reporting to senior stakeholders in line with the organisation's benefits realisation framework. 

• Lead post-implementation reviews to capture lessons learned and continuously improve the change approach. 

Change Agent Network 

• Identify, engage, and develop a network of change agents across the business to act as champions for digital initiatives within their teams. 

• Coach change agents on change management principles and practice, equipping them with the tools, messaging, and confidence they need to drive adoption locally. 

• Maintain strong, trust-based relationships with change agents, acting as their primary point of contact and escalation route throughout each rollout. 

Stakeholder Engagement & Internal Communications 

• Map and manage stakeholder groups across each initiative, developing targeted engagement strategies based on impact and influence. 

• Work in partnership with the Communications & Branding team to develop and coordinate internal communications, ensuring messaging is aligned to the Group’s strategic narrative, fully on-brand, clear, timely, and tailored to the audience, in line with established communications governance and approval processes. 

• All internal communications will be developed in partnership with the Communications & Branding team, who retain ownership of tone of voice, messaging standards, brand alignment, and channel governance. 

• Facilitate workshops, roadshows, and briefing sessions to build awareness and desire for change across affected teams. 

• Provide coaching and support to senior leaders to help them fulfil their role as visible and effective change sponsors, establishing clear expectations and accountability for active leadership throughout each initiative lifecycle. 

Training & Enablement 

• Identify training needs arising from digital rollouts and coordinate the development and delivery of appropriate learning interventions. 

• Ensure end users are fully equipped to adopt new tools, processes, and ways of working before go-live. 

• Develop self-service enablement resources to support ongoing adoption beyond the initial rollout period. 

Risk & Resistance Management 

• Proactively identify resistance to change and develop targeted mitigation strategies to address it. 

• Escalate material change risks to the Head of Product & PMO and relevant project sponsors, with recommended actions. 

• Monitor adoption and usage data post-launch, identifying areas where additional support or intervention is needed. 

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Deep expertise in at least one industry-recognised change management methodology (e.g. Prosci/ADKAR, Kotter, or similar), with the ability to adapt and evolve the approach to suit the organisation. 

• Proven ability to build change management frameworks and practices from scratch in an organisation with limited existing capability. 

• Strong understanding of how technology and digital change affects people, processes, and culture  and what it takes to make adoption stick. 

• Experience chairing or leading a Change Advisory Board process in a technology or digital environment is highly desirable. 

• Fluency in agile delivery practices and the ability to integrate change management activities seamlessly into agile ways of working. 

• Excellent stakeholder management skills, with the ability to influence and build trust at all levels of the organisation without direct authority. 

• Confident communicator, able to translate complex technical change into clear, compelling narratives for non-technical audiences. 

• Experience working alongside communications and branding functions to develop and deliver internal change communications. 

• Skilled at managing multiple concurrent change initiatives, with strong planning and prioritisation skills. 

• Resilient and adaptable, comfortable operating in ambiguity and hitting the ground running in a fast-paced environment. 

• Delivery focus with strong critical thinking and problem-solving skills. 

• Passion for sustainability and the mission to lead the transition to clean energy. 

• Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'Bring your Alpha'. 

EXPERIENCE & QUALIFICATIONS 

• 5–8 years of experience in a dedicated change management role, with a focus on digital or technology-led change. 

• Demonstrated experience designing and implementing a structured change management methodology within an organisation. 

• Proven track record of managing change across multiple concurrent initiatives in a fast-paced, agile environment. 

• Experience chairing or playing a leading role in a Change Advisory Board process. 

• Experience building and coordinating change agent or champion networks within a business. 

• Strong background in stakeholder engagement and internal communications in the context of technology rollouts. 

• Experience developing and delivering training and enablement programmes for new digital tools and processes. 

• Experience working in the energy or financial services sector is essential. 

• Experience working in or alongside a technology or digital delivery team is necessary. 

• Formal change management certification (e.g. Prosci, APMG Change Management Practitioner, or equivalent) is highly desirable. 

• Fluency in Italian is highly desirable given the Group's significant operations in Italy. 

• The right to work in the UK. 

WHAT WE OFFER 

• A busy role in a supportive team, with plenty of opportunities to learn
• International scope – we operate in over 8 countries
• Hybrid working – we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week
• 30 days’ holiday per year (3 of which are taken during the festive shutdown in December)
• Private pension
• BUPA Healthcare for you and qualifying dependents
• Cycle to work and electric vehicle leasing schemes
• Annual discretionary bonus.

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergygroup.com. If you have been shortlisted for the next stage, we will be in contact within 14 days.

By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling).

WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector. 

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.