【応募時の注意事項 / Application Requirement】

本ポジションへ応募いただく際は、日本語および英語両方のレジュメ（履歴書・職務経歴書）の提出が必須となります。
When applying for this position, submission of both a Japanese and an English resume (CV) is required.

【役割概要】

エディトリアルマネージャーは、PlayStation Storeを“毎日訪れたくなる場所（Daily Destination）”へ進化させるための重要なポジションです。EditorialチームのDirector直下で、グローバルのエディトリアルプログラムの実行をリードし、各リージョンに共通する企画・基準・運用の整備と改善を推進します。

日々/週次のエディトリアルコンテンツ編成から、部門横断の調整、インハウスデザインチームへの制作依頼、データを活用した最適化まで、グローバルにインパクトを与える“エディトリアルプログラム”を推進する役割です。ベストプラクティスの確立、イノベーションの推進、グローバル基準に基づく編集プロセスの改善やその支援、また再現性の高い運用設計を通じて、世界1億人以上のプレイヤーに向けたストア体験の質を高めていきます。

プロダクトチーム、デザインチーム、マーケティング、ストアオペレーション、各地域のチームと密に連携し、PlayStationエコシステム全体で一貫性があり、タイムリーで、インパクトのあるエディトリアルを届けます。

また、グローバル責務に加えて、日本のPlayStation Storeにおけるエディトリアルの企画・編成・実行を担い、グローバル戦略を日本市場に最適化して展開すると同時に、日本市場ならではのインサイトをグローバルへ還元します。

【主な業務内容】

リーダーシップ／推進

• PlayStation Store内の各種セクション、ページやバナーにおける、グローバルエディトリアルプログラムの運用・実行をリード

• EditorialチームのDirectorと連携し、チームのビジョンを具体的なコンテンツ、運用や機能への落とし込み

• 各地域のEditorialチームメンバーに対するガイダンス、コーチング、サポート（日本オフィスにいる関連ステークホルダーとの密な連携を含む）

エディトリアルの企画・実行

• 日次/週次のエディトリアルコンテンツの企画、ゲームコンテンツキュレーション、バナー制作など企画の具体的な実現および実行を推進

• グローバルのコンテンツカレンダーを管理・改善し、リージョン間で可視性、整合性、品質を担保（本役割では、日本市場を重点市場として注視）

• システム開発のプロダクトチーム、デザインチーム、マーケティング、ストアオペレーションなどと協業し、ストア上に掲載されるクリエイティブやコピーがガイドラインに沿って期限内に準備されるよう、関連部門と連携

グローバル連携／ローカライズ

• 日本、イギリスやアメリカなどの地域リードと連携し、一貫性のあるグローバル施策を実行

• 各地域の特性や文脈に合わせたローカル最適化（単なる翻訳ではなく、意図・体験のコミュニケーションのローカライズ）を推進

• 日本市場における主要なエディトリアル窓口として、グローバル計画の日本展開をリードし、日本側の視点や意図がグローバルの意思決定に反映されるよう働きかけ

• グローバル計画と地域の販促/季節施策/優先度の整合を取り、複数タイムゾーンに跨る関係者と円滑に連携

ガイドライン／品質管理／プロセス改善

• エディトリアルクリエイティブガイドライン、トーン&マナー、品質基準の策定・展開を支援

• グローバル/日本双方のユーザーを意識した編集判断を行いながら、ブランド整合性を維持

• ワークフロー、ツール、計画の継続的改善を推進

• コンテンツの正確性・魅力・インクルーシブ性を担保し、ブランド/法務要件に準拠

データ活用／改善・実験

• Analytics & Insights（分析・レポーティング）チームと連携し、エディトリアル施策のパフォーマンスを評価

• 日本を含む各リージョンのインサイトから、最適化、A/Bテストなど反復的改善の機会を発掘し、グローバルに展開

• “毎日訪れたくなる場所（Daily Destination）”実現に向け、PlayStation Store上での新しい表現や体験（例：新しい表示ページやセクション、クリエイティブフォーマット、ストーリーテリング）の開発を支援

【応募資格】

必須

• ゲーム業界における、エディトリアル／デジタルパブリッシング／コンテンツ戦略／プログラムマネジメント等の経験：6〜10年以上

• 高い編集判断力・ライティング力（ナラティブ設計、キュレーション、ユーザー中心のコンテンツ設計）

• 複雑なコンテンツ制作〜掲載パイプラインや進捗プロセスを管理し、高品質なデリバリーを継続できる能力

• 部門横断・グローバル環境での推進力（タイムゾーンを跨ぐ調整を含む）と、成果に向けて主体的に関係者を巻き込み推進できる高いコミュニケーション能力

• デジタル配信プラットフォームやゲーム・エンタメ業界の最新トレンド、PlayStationオーディエンスへの深い理解（日本市場への理解を含む）

• データを用いて意思決定や改善につなげられる分析的思考

• 日本語・英語ともにネイティブレベル

歓迎

• グローバル／複数地域環境でのチームマネジメント、またはメンタリング経験

• 新しいコンテンツフォーマットや表示ページ等の立ち上げ、データに基づいた改善経験

• スピーディーな意思決定や変化のある環境で複数案件を並行しながら優先順位を調整し成果を出した経験

【このポジションの魅力】

本ポジションは、グローバル基準の中で日本市場の文脈を活かしながら、1億人以上のプレイヤー体験に直接影響を与えるエディトリアル設計に携わる機会です。
データとクリエイティビティの両面からストア体験を磨き込み、実行力で価値を生み出したい方を歓迎します。

【Role Overview】

The Editorial Manager plays a key leadership role in building the PlayStation Store into a true daily destination for players. Sitting directly below the Director, Editorial, this role oversees the execution of global editorial programs and helps shape planning, standards, and workflows across regions.

You will manage core elements of the global editorial engine — from daily and weekly programming to cross-functional coordination, creative briefing, and data-led optimization. You’ll help establish editorial best practices, support innovation, and mentor the wider Editorial team as we elevate the Store experience for more than 100 million players worldwide.

This is a highly cross-functional role, partnering with Product, Creative, Marketing, Store Operations, and global regional teams to ensure cohesive, timely, and impactful editorial delivery across the PlayStation ecosystem.

In addition to its global remit, this role owns editorial planning and execution for the Japan Store, translating global strategy into locally resonant experiences while feeding Japan-specific insights back into worldwide initiatives.

【What You’ll Be Doing】

Leadership & Ownership

• Lead day-to-day execution of global editorial programs across PlayStation Store surfaces.

• Serve as a key editorial leader, supporting the Director, Editorial in driving vision into operational reality.

• Provide guidance, coaching, and support to Editorial team members and contributors across regions, including close partnership with Japan-based stakeholders.

Editorial Program Delivery

• Oversee creation, curation, and delivery of daily and weekly editorial content, highlights, and narratives across global Store surfaces.

• Manage and refine global content calendars, ensuring visibility, alignment, and quality across regions, with particular attention to Japan as a key market.

• Collaborate with Marketing, Creative, Product, and Store Operations to ensure assets and copy meet PlayStation standards and deadlines across all regions.

Global Coordination

• Partner with regional leads (including Japan, UK, and USA) to execute coherent global programs, adapt content for local relevance, and surface regional insights that can inform global planning.

• Act as a key editorial point of contact for Japan, ensuring global plans are effectively translated for the market and that Japan-led perspectives are represented in global discussions.

• Ensure alignment between global plans and regional publishing priorities, promotions, and seasonal beats.

• Maintain strong relationships with cross-functional partners across global time zones.

Standards, Process & Quality

• Help define and roll out editorial guidelines, tone-of-voice frameworks, and quality standards for global Store surfaces.

• Apply cultural judgment and market awareness when reviewing or shaping content for global and Japanese audiences, while maintaining consistency and brand integrity.

• Drive continuous improvement across workflows, tooling, and planning rhythms.

• Ensure editorial content is accurate, engaging, inclusive, and aligned with brand and legal requirements.

Insights, Data & Experimentation

• Partner with Analytics & Insights teams to evaluate performance of editorial content and programs across global and regional surfaces.

• Use insights from Japan and other regions to identify opportunities for optimisation, A/B testing, and iterative improvement at a global level.

• Support development of new editorial surfaces, formats, and storytelling approaches that advance the Store’s daily-destination vision.

【What We’re Looking For】

• 6–10+ years experience in editorial, digital publishing, content strategy, or program management in the video games industry.

• Experience managing or mentoring editorial teams or content owners in global or multi-region environments is a strong plus.

• Strong writing and editorial judgment, with experience shaping narratives, curation, and player-centric content.

• Proven ability to manage complex content pipelines and deliver consistently at high quality.

• Experience operating in cross-functional, global environments; confident communicator across teams and time zones.

• Deep understanding of gaming culture, trends, and the PlayStation audience, with familiarity with Japan as a key market.

• Analytical mindset and comfort using data to inform decisions and program improvements.

• Highly collaborative, detail-oriented, and able to thrive in a fast-paced environment.

Position

Director, Security Engineering

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are looking for a Privacy and Security Leader to build and lead the Digital Trust team in Japan. This role will initially operate as a highly autonomous individual contributor, with a clear mandate to design the privacy and security operating model in Japan and progressively build a dedicated team as the business scales. Reporting directly to the Digital Trust Leader based in Taiwan, this role will govern internal security practices and operations while protecting customer trust and empowering business growth for Rocket Now and Coupang Japan. As the primary owner of security-related engagements with regulatory and government entities, you will combine hands-on execution of Privacy Information Management Systems (PIMS) with strategic influence across regulators, operations, product teams, and regional teams (KR/TW).

What You Will Do

• Own and maintain privacy and security policies aligned with the Japan Act on the Protection of Personal Information (APPI) and global industry standards.
• Lead the Privacy Information Management System (PIMS) lifecycle and Privacy Mark (P-Mark) certification process, including documentation, internal audits, and remediation.
• Drive privacy reviews and impact assessments across products and business operations in Japan.
• Manage the end-to-end privacy/security incident lifecycle, encompassing assessment, regulatory reporting, and remediation.
• Partner with KR and TW regional teams to implement and localize privacy and security programs.
• Serve as the primary liaison with regulatory bodies, including the Personal Information Protection Commission (PIPC).
• Engage with government and policy stakeholders to promote Coupang’s cybersecurity and privacy posture.
• Build long-term trust and credibility with Japanese authorities while ensuring strategic alignment with evolving regulatory expectations.

Basic Qualifications

• More than 5 years of experience in privacy/security compliance, including practical experience in leading large-scale privacy/security solutions involving cross-functional teams.
• Strong understanding of privacy and security related regulatory requirements in Japan, including APPI.
• Experience in privacy review and incident management.
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels of the organization.
• Excellent analytical and problem-solving skills and the ability to anticipate and address project-related challenges.
• Fluent Japanese and business-level English.

Preferred Qualifications

• Holds security related certifications or licenses, e.g., 個人情報保護士 / 個人情報保護実務専門家 / Certified Information Privacy Professional / Certified Information Privacy Manager / Certified Information Privacy Technologist.
• Experience in engaging with government or regulators on privacy/security topics.
• Have fundamental technical understanding and experience in the security space, especially in the field of data protection and the defensive side of security engineering.
• Background in e-commerce or cross-border environments.

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. 
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

The Impact You’ll Be Contributing to Moloco:

As a Growth Manager in Japan, you own the success and expansion of a portfolio of small to mid-sized advertiser accounts - driving revenue growth through strategic account management, data-driven optimization, and trusted client partnerships. You'll translate Moloco's programmatic solutions into measurable business outcomes for clients across mobile apps, gaming, commerce, and streaming, partnering closely with Sales, Implementation, Product, and Data Science to unlock performance and scale.

The Opportunity:

Client Relationships & Account Ownership

• Own day-to-day relationships across a high-volume portfolio of mid-market and SMB accounts, acting as the primary point of contact for client success.
• Lead client meetings, business reviews, and multi-stakeholder communications with clarity and consistency.
• Understand each client's business objectives, KPIs, and growth ambitions - and proactively surface aligned opportunities.
• Prioritize effectively across a large book of business, ensuring every account receives meaningful strategic attention.

Revenue Growth & Commercial Strategy

• Develop and execute data-driven strategies to drive upsell, cross-sell, and incremental revenue across your book of business.
• Identify and pitch expansion opportunities, balancing short-term gains with long-term partnership durability.
• Use data storytelling to build business cases and influence client stakeholders to act - budget shifts, new product adoption, geo expansion.
• Handle objections with structured commercial thinking and creative problem-solving.

Campaign Performance & Optimization

• Monitor how clients are utilizing Moloco's DSP - identifying underperforming setups, missed opportunities, and levers for improvement.
• Proactively surface actionable recommendations to help clients get more out of the platform: bidding strategies, budget allocation, creative approaches, and geo expansion.
• Use tools (SFDC, Moloco Cloud Platform, Looker) to analyze performance data and translate findings into clear, client-ready narratives.
• Partner with Implementation, DS, and Operations to flag and resolve technical issues that affect client performance.

Cross-Functional Collaboration & Market Feedback

• Partner with Sales, Implementation, Data Science, and Operations to drive account outcomes and ensure smooth client onboarding.
• Relay market and client feedback to Product, DS, and Engineering to inform roadmap decisions.
• Contribute to team playbooks and pitch materials; share what works in Japan with regional and global peers.

How Do I Know if the Role is Right For Me?

Experience

• 1- 3 years in account management or growth, ideally in programmatic marketing, mobile advertising, or ad tech.
• Proven track record managing and growing advertiser accounts, including high-volume or mid-market books of business.
• Familiarity with big data, MMPs, the mobile app ecosystem, and ad tech platforms.

Skills & Mindset

• Strong commercial instincts: identifies upsell opportunities and executes with data-backed pitches.
• Advanced data storytelling: turns performance data into clear narratives that influence client decisions.
• Excellent communication and presentation skills -  simplifies complex concepts for client managers and directors.
• High ownership mentality; proactive and curious approach to problem-solving across multiple accounts.
• Growth mindset: treats setbacks as learning opportunities, seeks feedback, and shares learnings with the team.
• Collaborative and low-ego; strong cross-functional partner to Sales, Implementation, Product, and DS.

Language

• Native/fluent Japanese, Business-level English

The Position

OPSWAT is now searching for Tier 1&2 Hybrid Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

We are interested in candidates based in Japan with Japanese as a primary language.

What You Will Be Doing

• Handle complex technical issues and escalated ones from Japanese partners/customers support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with the global Tier 1, Tier2 and Tier 3 support team well.

• In collaboration with the existing TAM (technical account manager)in Japan, we provide support to our customers in Japan.

• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT.
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor all inquiries from Japanese customers/partners and contribute to support process improvement.
• Get involved in professional services delivery.
• Get involved in other side projects and operations per request.

What We Need From You

• Bachelor’s degree in computer science (CS), a technical discipline, or equivalent experience.
• Strong knowledge of Windows and Windows Server.
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Spoken and written English skills are required.
• Good communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

If Would Be Nice If You Had

• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).

• Experience in Cloud Based Services (Azure, AWS, GCP).

• Knowledge of Sandbox and anti-malware products.

• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

 The Opportunity:

We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North Asia Region (Japan and South Korea) as the sole on-site HR leader. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships.

You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.

In this Role, you’ll get to:

• Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success.
• Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities.
• Lead and influence cross-functional initiatives that support business transformation and organizational growth.
• Anticipate business needs and implement proactive, scalable HR solutions that add long-term value.
• Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends).
• Lead talent identification, development, and succession planning to build a strong leadership pipeline.
• Support organizational design, workforce planning, and change management to keep Agoda agile and competitive.
• Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement.
• Manage, in partnership with People Centre of Expertise,  employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters.
• Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws.
• Drive learning and development initiatives to build skills and support career growth.
• Mentor and coach HR colleagues and business leaders, building people leadership capability across the region.
• Champion a culture of feedback, continuous learning, and high performance.
• Ensure strong governance, compliance, and risk management in all people practices.

This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.

 What you’ll Need to Succeed:

• Bachelor’s Degree in Human Resources or a related field is required.
• 8-10 years of progressive HR experience, with at least 3–5 years in a senior HRBP or HR leadership role, ideally in a fast-paced, multinational, or matrixed environment.
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
• Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset.
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams.
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design.
• Experience with workforce planning, organizational agility, and leading change initiatives.
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels.
• Ability to cope well with ambiguity and change.
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results.
• Fluency in written and spoken Korean and English, with strong communication skills to effectively convey complex information. Japanese language skills are a strong plus.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives.
• Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.

#Seoul #Tokyo 

About the Role

As a member of our JAPAC Sales Strategy and Operations team, you will have an integral role in driving the insights, operations, and strategy that enables our JAPAC Sales Region to run better, faster, and smarter as we expand throughout the region. Sales Strategy and Operations is an excellent platform to learn how a business really runs. 

You will be joining the Sales Strategy and Operations team as a high impact contributor, gaining exposure to a wide variety of challenges, processes, and data that makes the engine of this Sales organization hum. As a Manager on the Sales strategy and operations team in JAPAC, you will lead cross-functional initiatives from ideation to analytics to recommendations to drive impact across the sales organization.

We are committed to a thriving in-office culture. This role requires that you be on-site at our office in Tokyo, Japan office 5 days a week.

What You'll Do

• Strategy & reporting: pulling ongoing and ad hoc reporting for weekly / quarterly business reviews, and providing insights to inform business decisions. 
• Strategic planning: work with business stakeholders to develop, implement, and operationalize the sales plan for the JAPAC region. 
• Territories & accounts: drive planning and implementation of new territories to support the expansion of new teams, reps, geographies, and segments. 
• Systems and operations: identifying and implementing improvements in current workflows and processes that can help improve efficiency and visibility - this might be in Salesforce.com or other tools.
• Critical business partner: act as an extension of the existing Sales Strategy and Operations team to provide day to day business support for the JAPAC team on various items such as data, system processes and approval flows. 
• Sales enablement: building programming and content to help new hires get up to speed as quickly as possible, as well as tracking the right effectiveness metrics to see what makes someone a top (or bottom) performer and how we scale those learnings.
• Since we're still in building mode, there's a lot of rolling up your sleeves and getting into the weeds to drive direct impact on a daily basis. We knock out today's problems while also balancing our need to build for the long-term. 
• You’ll be working in Salesforce and Google Sheets / Excel on a daily basis, while also talking frequently with our stakeholders in sales, marketing, ops, product, finance, and more to help troubleshoot systems issues, review insights from our analyses, and build future-state processes and systems.

What You Bring

• High-impact self-starter: you take initiative to move projects forward and can operate well with little guidance. You’re excited by the possibility of leading cross-functional workstreams and generating buy-in among senior leadership. 
• Raw smarts: we are looking for people who can look at complex problems and solve them start to finish.
• Strong analytical skills: you nerd out about data, can quickly structure analyses to answer key business questions to drive decision-making, and will also have perspectives on building the right data architecture. Excel skills are a must; SQL / Tableau / Looker experience a plus.
• Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences. Previous salesforce experience is a plus.
• Communication and stakeholder management: you'll need to be able to connect with sales reps and engineers alike to figure out how we build the right processes and workflows to drive efficiency while also giving us the data to measure how we're doing. Strong written and verbal communication skills are a must.
• Flexibility and hustle: you manage change and ambiguity well, and have no problems juggling multiple priorities while executing in a fast-paced environment. You’re comfortable pivoting quickly and often.
• 5+ years of professional experience, ideally in consulting, banking, private equity, corporate strategy, or a startup. Bachelors or masters from a top school preferred.
• Previous experience with Salesforce, Sales Operations & Strategy are a plus.
• Native or fluent in Japanese.
• Must be willing and able to commute 5 days in office.

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Job Details

• 💼 Revenue team 
• 📍 Japan
• 🕜 Full-Time Remote
  
• 🌐 Fluent in English and Japanese

What You Will Do

As a Regional Sales Manager, you are primarily responsible for managing a team of about 3 reps who are able to consistently achieve quota.

• Develop a best in class sales organization and get the team of reps to maximize sales revenue and meet or exceed set target
• Develop specific plans with the reps to ensure sales growth both long and short-term
• Work closely with reps on deal execution and assist with the closing of key opportunities
• Assist the team by demonstrating own market knowledge and product expertise on demos with partners or prospects and join various calls with external parties 
• Ensure that reps clearly understand the amount of funnel necessary to sustain success and work closely with reps on demand creation activities
• Measure and manage key business KPIs and ensure that reps are able to clearly understand the definition of success
• Run various team calls and other internal calls to ensure team alignment and clear expectations
• Run weekly forecast calls that allow for an accurate monthly and quarterly sales forecast
• In absence of Head of Sales for the region, liaise with the sales reps on specific pricing of customised deals by market
• Identify missing or out-dated processes that need to be developed or redesigned, and create best best practices to improve sales process by working closely with Sales Operations to make it easier for reps to sell
• Work closely with field marketing and corporate marketing to ensure a strong communication and collaboration between the two teams to maximize the performance of the lead funnel 
• Work in other lines of business (marketing, product, sales operations, customer success, service delivery) to ensure the smooth sales processes, long term success of our customers, maintaining a high retention rate 

Where You Will Have Impact 

• Work with our in-house talent acquisition manager to recruit, hire and train new team members
• Foster your team’s growth through development planning, performance management, collaborative work, and real-time feedback and coaching that promotes individual success and long term retention.
• Focus on weekly one-on-ones that help sales reps develop in all areas of sales success and personal growth
• Work closely with Sales Operations and Sales Enablement Manager to identify slow ramping or low performing reps and develop individual plans to improve performance
• Be a culture carrier, understand and promote that values that have made Lighthouse a long term success
• Be a motivator, ensure that reps have a clear understanding of our vision, mission and values and that they exhibit them as they work with prospects and customers
• Be able to effectively and objectively implement performance improvement plans and ensure that reps have a clear understanding of their performance

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you?

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 5+ years as a sales manager of at least 6 reps (AE/BDM)
• Leadership skills that motivate reps to go the extra mile for you
• Proven experience in working in international environment
• Successful track record of achieving quota as a sales rep
• Successful track record of target setting and helping a team of reps attain quota
• Proven experience with SalesForce, or other CRM systems and related sales tools
• Excellent analytical, problem solving and troubleshooting skills 
• Strong overall business and people skills, including planning, presentation skills, sales skills;
• Excellent communication skills, including the ability to teach, coach, mentor and motivate individual reps and with others in the company
• Selling to the hospitality and SaaS industry is a strong plus
• You are fluent in English and Japanese. Any other (South) East-Asian language is a plus! 

The Workplace Site Manager is responsible for overseeing the daily operations, maintenance, and overall functionality of our Tokyo office, as well as supporting smaller service offices in the Asia-Pacific region. This role ensures a safe, efficient, and well-managed environment that supports business operations, employee productivity, and amplifies Okta’s mission, values, and culture. The Workplace Site Manager coordinates with vendors, manages facilities, and acts as the key point of contact for all site-related matters.

We seek a bilingual candidate, fluent in both Japanese and English language, who will champion Okta’s core values (Love our customers, Always secure. Always on., Build and own it, and Drive what's next) and add to our company culture.

The ideal candidate is customer service oriented, is able to build relationships with key stakeholders and executive leadership from diverse backgrounds and cultures, is able to curate and manage culture initiatives, has a good attention to detail and has budget management experience.
This is a full-time role based in our beautiful office in Shibuya, Tokyo, reporting into the Regional Senior Manager, APJ. While we offer dynamic workplace policies that enable our employees to work from anywhere, this role requires you to be in the office.

Key Responsibilities:
Site Operations Management

• Oversee day-to-day site operations and ensure offices are running smoothly
• Manage our lunch and snack program, in-office culture events, and all other programs
  and services as needed
• Monitor facility performance and address operational issues promptly
• Ensure compliance with company policies and local regulations
• Oversee and manage service offices and/or programs for remote employees within APJ,
  as and when required

Facilities & Maintenance

• Manage office maintenance/repair activities and building access
• Coordinate with landlords, contractors, service providers and vendors
• Conduct regular site inspections to ensure standards are met

Health, Safety & Compliance

• Ensure workplace health and safety standards are maintained
• Implement and monitor emergency preparedness procedures
• Conduct risk assessments and ensure compliance with legal requirements

Vendor & Contract Management

• Manage external vendors and contractors
• Monitor vendor performance and ensure service level agreements are met
• Control costs and ensure budget adherence

Workplace Experience

• Maintain a clean, safe and productive work environment
• Address employee concerns related to the workplace
• Support workplace initiatives and improvements
• Support visiting employees to our offices

Space & Resource Management

• Manage space allocation and utilization
• Oversee workplace resources, assets and supplies
• Support office moves, expansions, reconfigurations and/or decommissioning works
• Support our international team by assisting as a local point of contact for our realtors
  and/or landlords

Reporting & Administration

• Maintain records of maintenance, incidents, and compliance activities
• Prepare reports on site performance and operational metrics as needed
• Maintain and manage workplace budgets for your sites, including but not limited to
  forecasts, accruals, operational budgets etc.
• Support audits and inspections
• Work closely with the APJ and Global Operations Workplace team to drive visions,
  methods, and targets.
• Oversee and manage service offices and/or programs for remote employees within APJ,
  as and when required.

Preferred Qualifications & Skills

• A minimum of 3+ years of workplace/facilities management experience
• The position is expected to be in office 5 days per week, occasional exceptions for
  flexibility can be discussed
• Has strong management skills, and experience working with diverse cross-functional teams
• A proven ability to be a self-starter capable of driving results without significant supervision
• Exceptional organizational skills and financial acumen
• Strong ability to multi-task and has the ability to prioritize activities effectively while ensuring a high level of accuracy and attention to detail
• A background in Workplace Services focused on exceptional customer service and promoting a positive employee experience for employees, candidates, clients and vendors alike.
• Strong knowledge of systems and collaboration tools, including ServiceNow, GSuite, Slack, etc.
• Verbal and written communication skills in Japanese and English are required.

#LI-onsite

#P10721_3406304

The Opportunity

We are looking for an experienced Revenue Operations Manager to join our team in the Asia-Pacific and Japan (APJ) region. This is a critical role that serves as the strategic bridge between our operational initiatives and regional execution.

While this position acts as the primary operational partner for the APJ territory, it is not solely a regional support role. You will be a vital member of the Revenue Operations team, overseeing projects and initiatives, driving system enhancements, and serving as a subject matter expert on processes that impact the entire organization.

What You’ll Do

• Own APJ territory execution, ensuring bookings adhere to company policy, maintain accuracy, and meet compliance requirements throughout the process. Serve as a subject matter expert for complex, high-value, and non-standard transactions.
• Serve as a primary execution and escalation partner for the Finance Global Capability Center (FGCC), providing guidance on complex scenarios and supporting consistent application of policy and process.
• Partner closely with Sales, Deal Desk, Finance, and related teams to support complex deal structures and ensure transactions are executed in line with defined processes and controls.
• Support month-end and quarter-end close activities, including preparing, reviewing, improving, and troubleshooting reconciliations as required.
• Proactively identify discrepancies, trends, and opportunities for process improvement through ongoing review of operational data and workflows.
• Develop and analyze business performance reporting to ensure an accurate reflection of operational results, creating reports and dashboards that support planning and decision-making.
• Oversee and support multiple operational and process improvement initiatives, ensuring work is completed efficiently and aligned to expected outcomes.
• Work with Business Technology, and Finance Transformation teams to support system enhancements, including UAT participation, validation of changes, and issue resolution as needed.
• Support training and enablement efforts both within the team and cross-functionally on processes, complex scenarios, and operational best practices.
• Utilize automation and AI-enabled tools, where appropriate, to improve efficiency, accuracy, and scalability across Revenue Operations workflows.

Who You Are

You are a strong operational contributor with a solid understanding of end-to-end quote-to-cash processes and how upstream and downstream decisions impact outcomes.

You bring:

• Strategic curiosity and a practical approach to identifying issues and supporting continuous improvement.
• Operational strength, with experience working through complex processes, policies, and systems.
• Sound judgment when evaluating information, prioritizing work, and handling non-standard scenarios.
• Clear and effective communication skills, with the ability to work across teams and explain processes or decisions.
• Adaptability and comfort managing multiple priorities in a dynamic environment.
• A forward-looking mindset, including openness to using automation and AI-enabled tools to improve how work is done.

Qualifications

• 6–8+ years of experience in Order Management, Sales Operations, Deal Desk, or a related role 
• Advanced knowledge of operations systems and tools such as Salesforce, CPQ, NetSuite, Tableau, or similar platforms preferred
• Ability to move fast, adapt, and thrive in a dynamic and fast changing environment
• Fluent in English and Japanese language 
  
  

#LI-Hybrid

#LI-YH1

The Senior Manager, Customer Success - Japan will be responsible for leading and managing HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency to ensure our Japanese customers receive world-class support and strategic guidance. The position reports directly to the Director, Upmarket Customer Success in JAPAC (based in Sydney) and is a leader of leaders.

This is a senior leadership role requiring an individual who can build and scale high-performing teams, navigate complex customer relationships in the Japanese market, and drive strategic initiatives that impact customer outcomes and business growth. This position brings strategic oversight, team leadership, and operational excellence to our most important Japanese customer relationships.

In this role, you'll get to:

Team Leadership & Development:

• Lead, mentor, and develop a team of managers and some individual contributors across Upmarket and Scaled functions
• Build and scale teams to support a growing Japanese customer base and evolving business needs
• Establish performance metrics, goals, and development plans for team members
• Foster a culture of customer obsession and continuous improvement within the Japanese CS teams

Strategic Customer Success Management:

• Oversee customer success strategies for Japanese enterprise and mid-market accounts
• Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan
• Analyze customer health metrics and develop action plans to improve customer outcomes
• Partner with Japanese customers on strategic initiatives and business transformation projects

Cross-Functional Collaboration:

• Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience
• Collaborate with global Customer Success leadership on best practices and strategic initiatives
• Partner with JAPAC leadership team on regional growth strategies and market expansion
• Coordinate with Product and Engineering teams on Japanese market requirements and feedback

Operational Excellence:

• Develop and refine processes for customer success operations in the Japanese market
• Analyze team performance metrics and drive continuous improvement initiatives
• Implement scalable solutions for customer onboarding, adoption, and expansion
• Support pricing and packaging decisions specific to the Japanese market

We are looking for people who:

• Have 7+ years of experience in customer success, account management, or related customer-facing roles
• Have 4+ years of people management experience, preferably leading Customer Success management teams (second-line management)
• Native-level Japanese fluency and business-level English proficiency
• Have demonstrated success building and scaling customer success programs
• Are comfortable managing complex customer relationships and high-value accounts
• Have strong analytical skills and experience with customer success metrics and KPIs
• Can work effectively in a fast-paced, high-growth SaaS environment
• Have experience with change management and driving organizational alignment
• Are comfortable operating across time zones and collaborating with global teams
• Have owned and managed a revenue number

What You'll Bring:

The ideal candidate will have a strong background in customer success leadership within a SaaS company, with specific experience managing teams and driving customer outcomes in the Japanese market. You should be comfortable operating in ambiguous situations, making strategic decisions, and driving results through team leadership and cross-functional collaboration.

This role offers the opportunity to directly impact HubSpot's growth in the Japanese market while building and leading a world-class customer success organization. You'll work closely with regional leadership, cross-functional teams, and our most important Japanese customers to ensure exceptional outcomes and continued business growth.

Language Requirements: Native or near-native fluency in Japanese is required. Strong English communication skills are also essential for collaboration with global teams.

Location: This role is based in our Tokyo or Singapore office with regular collaboration with JAPAC leadership in Sydney.

At Asana, our sales team is on a mission to build long-term, profitable customer relationships by helping teams do their best work. We do this through a land-and-expand, bottom-up enterprise model—starting with small, successful teams and partnering with them as they grow into larger, strategic customers.

As a manager for the SMB and Corporate AEs in Tokyo, you’ll lead a high-impact team at a critical moment in the customer journey. Your team engages prospects and early-stage customers at scale, driving adoption, engagement, and expansion while laying the foundation for long-term success with Asana.

This is a hands-on leadership role for someone who loves building teams, coaching talent, and scaling smart, repeatable sales motions in a fast-moving environment.

This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Lead, coach, and inspire a team of 6–10 SMB and Corporate Account Executives to consistently achieve and exceed quota
• Provide hands-on coaching, deal support, and feedback to accelerate the development of junior sales talent
• Foster a culture of collaboration, accountability, and continuous improvement
• Streamline and operationalize sales processes to improve efficiency, productivity, and scalability
• Implement best practices and tools across the sales motion, leveraging platforms such as Salesforce, Clari, Outreach, and Pocus
• Build and evolve processes that support future growth and scale
• Lead strategic planning for your team, including territory design, deal strategy, and enablement
• Run forecasting calls and deal reviews, delivering accurate monthly and quarterly forecasts
• Identify risks and opportunities early and adjust strategy to hit business goals
• Partner closely with SDRs, Sales Programs, Solutions Consulting, and other cross-functional teams to deliver a seamless customer experience
• Help identify and overcome technical, educational, and competitive obstacles to growth

About you:

• Fluency in written and spoken Japanese is a must, fluency in English is a plus
• You’re a sales leader who thrives in ambiguity, loves coaching, and is excited by the challenge of building scalable sales motions.
• 2+ years of experience leading Account Executives in a quota-carrying sales environment
• A strong track record as an individual contributor, consistently achieving or exceeding quota
• Experience leading fast-paced teams in dynamic, evolving environments
• Strong business acumen, sound judgment, and a bias for action
• A passion for coaching, developing world-class talent, and staying close to the customer
• Creative problem-solving skills and a willingness to challenge the status quo
• Experience building pipeline through effective prospecting strategies
• Familiarity selling to Marketing, Sales, Operations, HR, and IT/Collaboration teams
• Experience in Product-Led Growth and/or Sales-Assisted business models
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

#LI-Hybrid #LI-KR2

The Position

OPSWAT is seeking a Field Marketing Manager - Japan, to play a key role in supporting the planning, execution, and coordination of various marketing events in Japan. This position will report to the APJ Field Marketing Director.  You will work closely with the global marketing team, marketing operations, and brand/creative team. The ideal candidate is someone with a passion for marketing and events who is eager to gain hands-on experience in a fast-paced environment.

What you Will Be Doing

• Event Planning & Coordination: Assist in the planning and execution of in-person and virtual events, including trade shows, conferences, webinars, and product launches.
• Vendor Coordination: Liaise with vendors, suppliers, and venues to ensure timely delivery of services and materials.
• Marketing Support: Collaborate with the marketing team to create promotional materials, including event invitations, blog post copy, social media posts, and email campaigns.
• Logistics Management: Manage event logistics such as registration, attendee tracking, and on-site support.
• Budget Tracking: Assist in tracking event budgets, processing invoices, and ensuring cost-effective execution.
• Post-Event Analysis: Support the collection of feedback and data to evaluate event success and identify areas for improvement.
• Administrative Tasks: Handle administrative duties such as maintaining event calendars, preparing reports, and managing communication with stakeholders.

What We Need From You

• Education: Bachelor’s degree in Marketing, Communications, Event Management, or a related field.
• Experience: 2-5 years of experience in event coordination, marketing, or a related field
• Fluent in Japanese
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Creative problem-solving skills and attention to detail.
  • Familiarity with Jira, HubSpot, and Salesforce a plus.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experience working with cross functional teams Sales, Support, Engineering
• Experienced using Datadog and/or other cloud monitoring tools
• Thai language proficiency is a requirement as this role focuses on Thai speaking clients in the region

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Your Role

We’re seeking a Sr. Marketing Manager to join our growing global team based in Tokyo. In this role, you’ll own the end-to-end marketing strategy for Japan, driving brand awareness, pipeline, and revenue growth across SMB, Mid-Market, and Enterprise segments.

You’ll serve as the Sr. Marketing Manager for the Japan business, partnering closely with Sales leadership to localize and execute go-to-market strategies that accelerate growth in the region. 

This role reports to the RVP, Japan Sales and works in close alignment with Global Marketing leadership.

What you’ll do

• Own and execute the Japan marketing strategy, aligned with global priorities and localized for the Japanese market.
• Drive pipeline and revenue growth through a balanced mix of demand generation, brand, lifecycle, and field marketing initiatives.
• Lead the strategy and execution of onsite events, such as executive roundtables and large-scale conferences for 300+ attendees. You will define the creative theme, secure premier venues, curate high-impact content, and drive registration while maintaining a rigorous focus on ROI and post-event conversion.
• Drive competitive market intelligence by performing deep-dive analyses against key players in the industry. You will translate these insights into winning pricing and promotional strategies that differentiate Dialpad in the Japanese landscape.
• Oversee the planning, execution, and optimization of all customer acquisition campaigns across digital and offline channels, including SEM, Paid Social, Display, Online Video, CTV, Audio, Events, and Partnerships.
• Partner with Global Marketing to localize paid acquisition strategies, messaging, and creative for Japan.
• Build and scale Affiliate, CPL, and review site programs, ensuring strong performance and compliance with local market norms.
• Collaborate with Sales and Marketing Operations to design and execute ABM programs targeting strategic accounts.
• Partner with Global Web and SEO teams to manage Japan domains and optimize localized SEO and content strategies.
• Lead local brand-building efforts, including messaging, positioning, PR, and market awareness initiatives.
• Work cross-functionally with Product Marketing, Content, Creative, and Revenue teams to test messaging, refine positioning, and strengthen Dialpad’s presence in Japan.
• Own the Japan marketing budget, ensuring efficient allocation of spend to maximize ROI, pipeline contribution, and revenue impact.
• Set clear objectives, KPIs, and forecasts across channels; regularly report on performance and business impact to regional and global stakeholders.
• Manage external agencies, vendors, and partners as needed to support growth goals.
• Build, mentor, and develop a high-performing local marketing team as the business scales.

Skills you’ll bring

• 5+ years of experience in B2B marketing, including demand generation, growth, or regional marketing leadership roles.
• 2+ years of people leadership experience, with a track record of building and scaling teams preferred.
• Deep understanding of the Japan B2B market, buyer behavior, and go-to-market dynamics.
• Strong experience driving pipeline and revenue through integrated marketing programs.
• Hands-on experience with ABM strategies and platforms (e.g., 6sense, Demandbase).
• Proven success managing and scaling paid acquisition, Affiliate, CPL, and review site programs.
• Solid understanding of SEO and content localization, with demonstrated impact on pipeline or revenue growth.
• Experience partnering closely with Sales on outbound, nurture, and field marketing programs.
• Strong budget ownership and forecasting experience.
• Highly analytical, with the ability to translate data into insights and clear recommendations.
• Excellent communication and stakeholder-management skills, with comfort presenting to senior leadership.
• Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
• Business-level fluency in Japanese and English.

What You’ll Do

As Operations and Talent Manager, you will coordinate and oversee all administrative and operational duties in our Japan office. This position has dual reports to the Operations and HR team in region to ensure all business needs are appropriately met. To be successful in this role, the ideal candidate is well organized, has the ability to multi-task, is able to work in a fast-paced environment and is a team player who takes the initiative to resolve operational challenges and improve processes.

What you’ll be working on

• Oversee the day-to-day activities of the office as the main point of contact 
• Assist in all regulatory compliance matters, including but not limited to company/branches setup/deregistration, regulatory filings, licensing maintenance and renewals
• Provide direct administrative support as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing and shipping packages, and employee list
• Oversee and maintain office equipment for uninterrupted function, identify and fulfill office supply needs, maintain and manage vendors, and coordinate food delivery as needed
• Manage office budget and coordinate with finance to ensure timely payment to vendors
• Collaborate with the building facilities team for office maintenance needs
• Provide first-level IT support to executive team and onsite staff
• Support operations safety management and policies and procedures
• Coordinate internal and external resources, and cultivate relationships with vendors
• Provide executive and administrative support and coordination as needed including managing calendar.
• Provide high-touch support to the staff throughout the workday, ensuring colleagues have the resources and a comfortable environment to do their best work.
• New Entity Setup: Assists in the preparation of any documents necessary for new company and branches setup
• Upkeep and maintain all business licenses and certificates necessary and assist in annual inspection with government agencies
• Liaise with regional contact to upkeep all company insurance information and renew company insurances before expiry date
• Work with team members to liaise with government officials in compliance with local regulations
• Office Lease Maintenance
• Act as the local point of contact for HR-related matters, coordinating between the Japan office and regional HR team
• Support recruitment processes, including coordinating interviews, communicating with candidates, and assisting with onboarding logistics
• Support day-to-day HR operations, including onboarding, offboarding, and employee documentation
• Coordinate with external vendors (e.g., payroll, benefits providers) to ensure smooth HR administration
• Ensure compliance with local labor requirements and maintain accurate, confidential employee records

Must Haves: 

• Bilingual spoken & written Japanese & English.
• 5+ years of office or operations management experience 
• Ability to operate effectively & efficiently in a fast-paced environment
• Must exhibit excellent attention to detail and good organizational skills
• Must be energetic, highly motivated and able to multi-task
• Must take ownership of tasks and be able to follow through independently
• A self-starter who provides white glove customer service.
• Must be an adaptable problem-solver with the curiosity to learn
• Excellent written, interpersonal and communication skills
• Advanced computer skills and experience using email tools and online platforms (Dropbox, Zoom)
• Proficiency in Microsoft Office, with aptitude to learn new software and systems
• Proficient in planning and executing operational initiatives

What You’ll Do

We’re looking for a Director, Business Development & Brand Management, Entertainment – Japan, to join our APAC Entertainment team. Reporting to the VP of Entertainment and the Head of Japan, you’ll develop and execute strategies to expand the business footprint of the Authentic Entertainment portfolio and ultimately deliver top-line revenue for the organization. You’ll be responsible for pitching, selling, negotiating, and driving new licensing and NIL deals to closure. If you’re a strategic thinker with an entrepreneurial spirit and a drive to win, we’d like to meet you.

What you’ll be working on

Generate Qualified Leads:

• Research the market to identify and establish contact with prospective new business partners in Japan that map to Entertainment brand portfolio and meet Authentic's partner qualifications.
• Secure new deals across entertainment properties, with a focus on brand licensing, endorsement, sponsorship and content business to maximize revenue for the organization.

 Build and Manage Sales Pipeline: 

• Continually drive prospects into leads through high-volume outbound sales activity.
• Utilize detailed discovery to learn about the prospect’s interests and capabilities. 
• Partner with Business Development leadership and Brand Marketing to develop pitch decks that clearly align the brand value proposition with the prospect’s interests and capabilities.  

Drive the Licensing Deal to Close:

• Work in partnership with Brand Management and Business Development Leadership teams to develop business plans and formulate deal proposals.  
• Lead and manage efficient and productive negotiations of deal terms, taking full ownership of the deal process. 
• Assemble detailed term sheets with concise business terms. Work closely with legal counsel to draft partnership agreements. 

 Sales Management:

• Track sales activity in CRM consistently and accurately. 
• Manage productive and goal-oriented deal processes. 
• Prepare accurate sales forecasts per ABG’s sales reporting process. 
• Prepare reports and presentations of sales performance as needed. 
• Responsible for quota attainment in assigned business pillar

Drive Brand Performance

• Engage, inspire and galvanize the organization around the brand vision, position and strategies so licensees are clear in bringing them to life in their areas of functional expertise
• Own, in collaboration with key internal partners, the vision, position, and architecture of your brands. Leverage all brand components to drive awareness, growth and financial performance
• Manage and coordinate brand activity across the various functions including brand manager, marketing, and other functions as needed
• Maintain brand integrity across product lines, advertising, and all other internal and external communication as it pertains to assigned brand/pillar
• Attend & assist with Brand Summits to communicate brand message to external partners

Manage licensee partner relations & Facilitate Effective Licensing Operations

• Consolidate and organize key business development tools and materials for licensees
• Partner closely with each licensing partner to understand respective business models and product development cycles to drive retail profitability
• Participate in brand strategy discussions and in setting a bulls-eye consumer target. Analyze consumer trends and information and help identify product categories to enter as future sources of growth
• Assist in overseeing the direction, implementation, execution and continuous improvement of the licensing processes

Must Haves:

• Has 8+ years’ experience in new business development in Entertainment, Media, Sports, Celebrity in Japan
• Has experience in full-cycle sales from lead generation through close as project manager role
• Is an accomplished communicator; you’re great on the phone, via email, and in-person
• Possess an eager demeanor with a fearless and professional drive to win; substantial cold calling and other forms of outreach are required
• Has a curious, research-oriented mindset
• Is a confident and successful negotiator, creatively developing new business ideas
• Has exceptional organization, attention management, and time management skills
• Has a bachelor’s degree; a legal background is helpful
• Must be willing and able to travel occasionally as the role requires

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

 The Opportunity:

We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North Asia Region (Japan and South Korea) as the sole on-site HR leader. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships.

You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.

In this Role, you’ll get to:

• Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success.
• Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities.
• Lead and influence cross-functional initiatives that support business transformation and organizational growth.
• Anticipate business needs and implement proactive, scalable HR solutions that add long-term value.
• Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends).
• Lead talent identification, development, and succession planning to build a strong leadership pipeline.
• Support organizational design, workforce planning, and change management to keep Agoda agile and competitive.
• Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement.
• Manage, in partnership with People Centre of Expertise,  employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters.
• Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws.
• Drive learning and development initiatives to build skills and support career growth.
• Mentor and coach HR colleagues and business leaders, building people leadership capability across the region.
• Champion a culture of feedback, continuous learning, and high performance.
• Ensure strong governance, compliance, and risk management in all people practices.

This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.

 What you’ll Need to Succeed:

• Bachelor’s Degree in Human Resources or a related field is required.
• 8-10 years of progressive HR experience, with at least 3–5 years in a senior HRBP or HR leadership role, ideally in a fast-paced, multinational, or matrixed environment.
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
• Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset.
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams.
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design.
• Experience with workforce planning, organizational agility, and leading change initiatives.
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels.
• Ability to cope well with ambiguity and change.
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results.
• Fluency in written and spoken Japanese and English, with strong communication skills to effectively convey complex information. Korean language skills are a strong plus.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives.
• Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.

#Seoul #Tokyo 

Niantic Labs, creator of hit games including Pokémon GO, Monster Hunter Now, and Pikmin Bloom is seeking a Direct Marketing Manager to help shape the future of Monster Hunter Now by designing high quality game experiences that delight and engage our avid players. We’re a fast paced, multi-disciplinary team of game makers, software developers and creative professionals based in Tokyo, San Francisco, and Seattle. In this role, you will lead direct marketing from strategy through execution, streamlining lifecycle communications and driving player engagement, retention, and monetization; living up to the ambitious vision for Monster Hunter Now, helping merge the virtual with the real world and inspiring people to explore together!

Responsibilities 

• Craft messaging strategies that are deeply aligned with in-game progression, event rhythms, and other strategic initiatives
• Drive end to end user communication implementation from planning to copywriting, creative production, and release 
• Improve campaign performances through A/B testing, segmentation, and user survey insights
• Build trust and collaborate with Product, Live Operations, Product Marketing, Data Science, Community, and Design teams to align in-game progression, event rhythms, and overall messaging to direct communication
• Collaborate with Engineering teams to ideate, test, and release new in-game features designed to enhance or improve customer experiences for Direct Marketing channels
• Act as a driver of culture on the team, fostering learning, collaboration, player centricity, and excellence with an outcome oriented mindset
• Required in-office 3 days per week on Tuesday, Wednesday, and Thursday

Qualifications

• 5+ years experience in a hands-on lifecycle or growth marketing role, familiar with the standard methodologies of email, push notification, in-app message, and SMS channels, understanding lifecycle marketing and user journey optimization, preferably in the tech, gaming or mobile app industry
• Sound record of building and shaping the planning and execution of data driven marketing campaigns across communication channels including A/B experimentation.
• Experience in working closely with Product and Engineering team to set up attributes and triggered events based on user lifecycle management needs
• Solid HTML and debugging skills
• Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice
• Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including synchronous interactions with others
• Deep understanding and/or fandom of the Monster Hunter franchise

Please ensure that the résumé/CV you attach is written in English.

Responsibilities

We are looking for an experienced Staff Forward Deployed Engineer to join our Forward Deployed Engineering team. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking, and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.

In this role, you will also be responsible to:

• Architect and design intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

• Design and deploy Agentic AI solutions using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

• Develop techniques enabling large language models (LLMs) to reliably author complex behaviors

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. 

• Work closely with clients to understand requirements and provide technical guidance.

• Tailor Workato AI solutions to meet specific client needs, ensuring optimal functionality and scalability.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability

• With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. 

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks.

• Ensure AI-driven automation is fault-tolerant, efficient, and aligned with enterprise IT best practices

• Create and deliver custom product demonstrations to support the sales and other internal teams.

• Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base

• Prioritize and deliver outstanding customer service experience to Workato customers

• Play a key role right from the product ideations stage to the implementation stage.

• Support the product manager in creating the technical and design specifications

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education - Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• Total12+ years of relevant experience in the field of design, development and implementation.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations

• Knowledge of Implementing Integration projects is a must. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and Databases.

• 5+ years of experience, working with Integration Platform such as TIBCO, Dell Boomi, MuleSoft etc is a plus. Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure

• Strong working knowledge with APIs - RESTful, SOAP/XML. Sound knowledge of Data Structure - JSON. Sound knowledge of any RDBMS/NoSQL. 

• 2-3  years of coding experience (Java/Python/Ruby)

• Technical background or a good understanding of technology and industry trends, especially in the app integration space

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

• Working knowledge on Microservices or API-based integration architecture, Event driven architecture, Process Automation via BPM or RPA is a plus.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2747)

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in Japanese
• Fluent English communication 
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-AH1

#LI-JR1

THE COMPANY

AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG and millions of tickets every year for 1600+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to teams like the Los Angeles Kings, Vegas Golden Knights, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide, including US offices in Charlotte, Cleveland, Dallas, Denver, Tempe and Las Vegas and international offices in London, Melbourne, Stockholm, Berlin, Paris, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint. In Japan, AXS Tickets functions as the operating company, while AXS Japan focuses on development and corporate functions.


THE ROLE

The Marketing Manager role in Japan is a key position, primarily responsible for B2C marketing execution across our websites. You will focus on utilizing key marketing channels effectively and efficiently to drive ticket sales, while also supporting consumer and client brand awareness. Working closely with the global marketing team and local stakeholders, you will monitor and update front-facing promotional areas and support B2B communications as needed.

You are highly organized and accustomed to working in a fast-paced team environment. You have a keen eye for detail and can work with speed and accuracy. Your presentation skills are excellent, and you have a good command of English and Japanese. You are proficient in photo editing, can multi-task effortlessly, and remain positive and calm under pressure. You easily build friendly rapport with colleagues, adapting your style to work with a variety of people. You thrive as part of a passionate, busy team who love what they do.

KEY ACCOUNTABILITIES:

　

• Email marketing rollout for all weekly B2C campaigns – including newsletters, solus mails and ad-hoc campaigns. Work at getting the best out of the Salesforce email tool
• Push engaging content across our social media channels – keeping the artist & AXS brands in mind
• Supporting B2B business development and branding with communication and campaign support
• Work on regular competitor analysis and feedback.
• Paid social media and Google Ad word campaigns
• Using analytical tools, build weekly and monthly reports on Looker for Senior Management, feeding back results and improvement plans.

MAIN RESPONSIBILITIES:

• Support marketing across AXS.com, including ability to edit images, text and links.
• Collaboration with the Client Services Team to ensure processes are maintained and to continuously work on improvements.
• Ensure that AXS.com copy meets SEO requirements. Ensure that copy on each page is edited to be concise, refreshed and focused on key work search improvement.
• Work closely with the venues and promoters ticketing teams to ensure that processes are maintained and reviewed regularly to improve usability. This includes occasional face to face client meetings.
• Sending of B2B communications and product updates with the sales team
• Updating AXS Tickets B2B Solutions website and updating company LinkedIn page
• Lead on all social media communications – growing followers and engagement
• Plan and execute paid performance advertising (social media & Google), in collaboration with the relevant team.
• Use of Salesforce ECRM platform and sending out emails to our database
• Work with Looker data reports to review work and improve best practice / revenue drive
• Continuous review of competitors and reporting
• Working with data from previous shows and campaigns to best target future sales
• Work cross-functionally with the rest of the AXS Tickets team and wider AXS global team
• Positively adapting to our company culture and living our core values
• Translations for global marketing / product needs from English to Japanese

QUALIFICATIONS:

• 5+ years of experience in marketing, content, or related roles
• Hands-on experience with social media, CMS, and website back-end management
• Basic proficiency in Photoshop; familiarity with Salesforce is a plus
• Strong organizational skills with exceptional attention to detail
• Demonstrated ability to build and maintain relationships with stakeholders at all levels
• Experience leading projects or small teams is preferred
• Strategic thinking and data-driven decision-making skills
• Japanese proficiency: JLPT N1 or native level

What’s in it for You?

• The opportunity to play an integral role in expanding our global footprint
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Location:
Hulic Aoyama 2nd Building, Shibuya
A 10-minute walk from Shibuya Station or a 5-minute walk from Omotesando Station

Established:
AXS Japan GK in 2020, AXS Tickets GK in 2025, AXS Group LLC established in 2011, AEG established in 1999

Number of Employees:
AXS Japan GK = 9, AXS Tickets GK 11, AXS Group, LLC globally = 550+ 

 To learn more about our culture and values, visit: https://solutions.axs.com/careers/

Responsibilities

Workato is looking for a Business Operations Manager to join our Japan team.
In this role, you will serve as both a strategic partner to the Head of Japan and a Sales Operations hub for the region. On one side, you will create executive-ready strategic content, managing execution of key priorities, and ensuring cross-functional alignment. On the other, you will own Sales Operations — from reporting and pricing facilitation to Salesforce administration and sales enablement. This is a high-impact, dual-function role that requires both strategic thinking and operational rigor.

In this role, you will also be responsible to:

Business Management
Executive Support & Strategy Execution

• Create high-quality strategic content — executive presentations, business reviews, and briefing documents — for leadership and global audiences.

Cross-Functional Coordination

• Support cross-functional initiatives across Sales, Marketing, Professional Services, and Customer Success to drive Japan-wide alignment.
• Lead business readiness activities for new product launches, GTM initiatives, and organizational changes.

Sales Operations
Reporting & Analytics

• Build and maintain reporting frameworks and dashboards to track pipeline health, team performance, and operational KPIs.
• Produce data-driven insights and actionable recommendations for weekly, monthly, and quarterly business reviews.
• Own QBR content creation — design and prepare high-quality materials for Japan leadership and global reporting.

Sales Enablement

• Support Sales Enablement activities including training materials, process documentation, and tool readiness.
• Drive standardization of sales processes and support onboarding programs to improve team-wide performance.
• Collaborate with global Enablement teams to localize and implement programs for the Japan market.

Pricing & Pricing Operations

• Facilitate Japan pricing decisions in collaboration with the global Pricing team and business leadership, ensuring alignment between market needs and pricing strategy.
• Prepare, maintain, and update Pricing Tools to ensure the sales team has accurate and current information for customer engagements.
• Support pricing escalation processes and provide analysis to inform local pricing decisions.

Sales Segmentation & Territory Support

• Support Sales Segmentation and Territory design exercises with data analysis and market insights.
• Provide segment-level analysis (customer characteristics, competitive landscape, growth potential) to inform resource allocation and GTM strategy.

Salesforce Administration (CRM)

• Manage Salesforce administration for Japan — including data quality management, user support, and report/dashboard creation.
• Drive Salesforce configuration and workflow improvements aligned with changes in the sales process.
• Partner with global RevOps/CRM teams to implement and localize system enhancements.

Requirements
Qualifications / Experience / Technical Skills

• 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, preferably within a B2B SaaS or technology company.
• Hands-on experience in Sales Operations — covering at least one of: reporting/dashboards, pricing operations, or CRM administration.
• Proven track record of supporting senior leadership (GM, Country Head, or C-suite) in strategy execution and executive content creation.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations.
• Salesforce administration experience required; Salesforce Admin certification is a plus.
• Proficiency with BI and reporting tools (Sigma, Tableau, Looker, Google Sheets, Excel, etc.).
• Experience with business planning processes — annual planning, QBRs, OKR/KPI frameworks.
• Familiarity with sales enablement platforms is a plus.
• Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment.
• Bachelor's degree in Business Administration, Economics, or a related field; MBA is a plus.

Soft Skills / Personal Characteristics

• Execution-focused ownership — drives multiple priorities in parallel through to completion without being directed.
• Analytical yet action-oriented — derives insight from data and converts it into practical recommendations quickly.
• Strong communicator — presents complex information clearly and concisely to both Japanese and global stakeholders at all levels.
• Collaborative & relationship-oriented — builds trust and consensus across teams and functions; navigates cross-cultural dynamics with ease.
• Proactive & adaptable — takes initiative and thrives in ambiguous, fast-moving environments.

職務内容

WorkatoはJapanチームに加わるBusiness Operations Managerを募集しています。

本ポジションでは、Head of Japanの戦略パートナーとして、また地域のSales Operationsハブとして、二つの役割を担います。一方では、経営幹部向けの戦略コンテンツの作成、重要優先事項の実行管理、クロスファンクショナルな連携を推進します。もう一方では、レポーティングや価格設定のサポートからSalesforce管理・セールスイネーブルメントに至るまで、Sales Operationsを一手に担います。本ポジションは、戦略的思考と運営上の厳密さの双方が求められる、インパクトの大きなデュアルファンクション職です。

ビジネスマネジメント
エグゼクティブサポート・戦略実行

• リーダーシップおよびグローバルの聴衆向けに、エグゼクティブプレゼンテーション・ビジネスレビュー・ブリーフィング資料など、高品質な戦略コンテンツを作成する。

クロスファンクショナルコーディネーション

• Sales・Marketing・Professional Services・Customer Successにまたがるクロスファンクショナルな取り組みを支援し、Japan全体のアライメントを推進する。
• 新製品ローンチ・GTMイニシアティブ・組織変更に向けたビジネスレディネス活動をリードする。

セールスオペレーションズ
レポーティング・アナリティクス

• パイプラインの健全性・チームパフォーマンス・オペレーショナルKPIを追跡するレポーティングフレームワークおよびダッシュボードを構築・維持する。
• 週次・月次・四半期ビジネスレビューに向けて、データドリブンなインサイトと実行可能な提言を提供する。
• QBRコンテンツの作成を担当し、Japanリーダーシップおよびグローバルレポーティング向けの高品質な資料を設計・準備する。

セールスイネーブルメント

• トレーニング資料・プロセスドキュメント・ツール整備など、セールスイネーブルメント活動を支援する。
• 営業プロセスの標準化を推進し、チーム全体のパフォーマンス向上を目的としたオンボーディングプログラムをサポートする。
• グローバルイネーブルメントチームと連携し、Japanマーケット向けにプログラムをローカライズ・実装する。

プライシング・プライシングオペレーション

• グローバルPricingチームおよびビジネスリーダーシップと連携し、市場ニーズと価格戦略のアライメントを確保しながら、Japanの価格決定を支援する。
• 営業チームが顧客対応において正確かつ最新の情報を活用できるよう、Pricing Toolsを準備・維持・更新する。
• 価格エスカレーションプロセスをサポートし、ローカルの価格決定に資する分析を提供する。

セールスセグメンテーション・テリトリーサポート

• データ分析および市場インサイトを活用し、Sales SegmentationおよびTerritoryデザインの取り組みを支援する。
• リソース配分とGTM戦略の検討に向けて、セグメント別分析（顧客特性・競合状況・成長ポテンシャル）を提供する。

Salesforce管理（CRM）

• Japan向けのSalesforce管理を担当し、データ品質管理・ユーザーサポート・レポート/ダッシュボードの作成を行う。
• 営業プロセスの変化に合わせたSalesforceの設定およびワークフロー改善を推進する。
• グローバルRevOps/CRMチームと連携し、システム強化のローカライズと実装を行う。

応募要件
資格・経験・技術スキル

• Sales Operations・Revenue Operations・Business Operations、または関連分野における5年以上の経験（B2B SaaSまたはテクノロジー企業での経験があれば尚可）。
• Sales Operationsの実務経験（レポーティング/ダッシュボード、プライシングオペレーション、CRM管理のいずれか一つ以上）。
• GM・Country Head・C-suiteなど上級リーダーシップの戦略実行およびエグゼクティブコンテンツ作成を支援した実績。
• 複雑なデータを解釈し、実行可能な提言に落とし込む高い分析力。
• Salesforce管理経験必須。Salesforce Admin認定資格があれば尚可。
• BIおよびレポーティングツール（Sigma・Tableau・Looker・Google Sheets・Excelなど）の利用経験。
• ビジネスプランニングプロセス（年次計画・QBR・OKR/KPIフレームワーク）の経験。
• セールスイネーブルメントプラットフォームの知識があれば尚可。
• 日本語・英語ともに高い流暢性（読み書き・会話）。バイリンガルかつクロスカルチャーな環境での業務遂行能力。
• ビジネス管理・経済学または関連分野の学士号。MBAがあれば尚可。

ソフトスキル

• 実行力と当事者意識 — 指示を待たず、複数の優先事項を並行して最後まで推進できる。
• 分析力と行動力の両立 — データからインサイトを導き、実践的な提言に素早く変換できる。
• 高いコミュニケーション能力 — 複雑な情報を日本・グローバル双方のあらゆるレベルのステークホルダーに対して、明確かつ簡潔に伝えられる。
• 協調性と関係構築力 — チームや部門横断的に信頼とコンセンサスを築き、クロスカルチャーなダイナミクスをスムーズに乗りこなせる。
• プロアクティブさと適応力 — 自ら主体的に行動し、曖昧でスピーディーな環境においても力を発揮できる。

(REQ ID: 2670)

Who you'll work with

You will join one of our office in Tokyo to work in teams and directly interact with our partners, providers, and venues.

In this role, you will help Fever grow its pipeline of original events. To do so, you will interact with all departments of Fever, from Marketing to Operations.

The team you’re about to join consists of people that are motivated, young, and fun. On top of having multicultural backgrounds, people in the team are all top profiles: McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.

Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays.

What you'll do

As a Strategic Team Lead, you will work to develop, launch and manage your events, from A to Z. Together with the other departments, you will define the way to scale these events to all our other markets.

When you join Fever, you are joining a company that will invest in your professional development. You will receive training and coaching on how to:

• Build and manage the team of project managers in Japan for Strategic Projects, i.e. large-scale projects in partnership / co-production with key entertainment players (e.g. Netflix, WB, etc.)
• Develop and maintain a very high level of relationship with C-level executives from major entertainment companies
• Ensure individual team members are effective in achieving their quality and revenue goals on a quarterly basis, by overseeing their work and performance on a regular basis
• Grow revenue from events by ensuring maximum sales performance, customer excellence, and operational quality while managing budgets and on-site teams
• Scale our experiences to other cities (opportunity for travel)
• Negotiate and close business deals with partners
• Execute detailed analysis of business opportunities and processes
• Pitch projects to major entertainment companies
• Manage internal teams involved in the project
• Represent Fever at local events and with local PR

Qualifications

• Project management / startup or consulting background (6y+ experience)
• MBA from top tier school is a plus
• Strong analytical and organizational skills with team management experience
• Solution-focused, identifying problems and defining solutions with an entrepreneurial spirit
• Experience managing complex projects
• Strong verbal and written communication skills; and relationships management skills focused on C-level people
• Ability to influence/persuade all levels of staff
• Able to coordinate and audit all different internal and external teams to guide them to success in all achievements that have been agreed upon contract with our partner
• Advanced commercial acumen
• Curious and keen to push boundaries and try new concepts while being in contact with the top management - very high visibility and exposure both internally and externally
• Native/Fluent English + Japanese. Other languages are a plus
• This is not a position for an event production background

What you'll get

All job positions at Fever in Japan include the following perks:

• Reimbursed travel pass
• 40% discount on all Fever events and experiences
• Possible travel across our markets
• Responsibility from day one and professional and personal growth
• Quarterly team-building events
• Modern offices in the city centre

Our hiring process

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 45 min video call with your future manager
• A 45 min business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

ロケットナウ（Rocket Now）について

ロケットナウは、送料とサービス料が無料のフードデリバリーサービスです。和食、洋食、ヘルシー志向の料理など多彩なジャンルの料理から、デザートやドリンクまで迅速かつお得にお楽しみいただけます。サービスは、北海道、東北（仙台）、関東（東京・神奈川・埼玉・千葉）、中部（愛知・静岡）、関西（大阪・京都・兵庫）、広島、九州（福岡）を中心に展開中です。 ロケットナウアプリは、グローバルマーケットインテリジェンス企業の「センサータワー（Sensor Tower）」が主催する「Sensor Tower APAC Awards 2025」にて、「2025年に世界でローンチされた飲食店注文・フードデリバリーアプリ部門」で「世界最多ダウンロード数を記録」したアプリに認定されました。また、『Best App Award 2025』において、カテゴリ別部門ショッピングカテゴリ優秀賞を受賞。iOS／Androidの両アプリストアのダウンロード数は、フードデリバリーアプリ部門9カ月連続1位を獲得しました*1。アプリはサービス開始*2から15カ月で500万ダウンロードを突破するなど成長を続けています。 ＊1 2025年7〜2026年3月 iOS、Android 統合ベース ＊2 2025年3月30日 サービスリリース時点 （出所：Global Market Intelligence: Sensor Tower）

CP One Japanについて

CP One Japan合同会社は、NYSE（ニューヨーク証券取引所）に上場しているFortune 150のテクノロジー企業Coupang, Inc.（NYSE: CPNG）の日本法人です。CP One Japanは、日本国内で「ロケットナウ（Rocket Now）」ブランドのフードデリバリーサービスを運営しており、Coupangの技術力と革新的な物流ソリューションを生かして、迅速で信頼性の高い顧客志向のフードデリバリーサービスを日本の消費者に提供することに尽力しています。

募集職種

主な業務内容

応募資格

基本資格

歓迎資格

採用プロセス

書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定
※職種や状況により、プロセスが変更される場合があります。
※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。

勤務条件

• 雇用形態：正社員
• 試用期間：あり（期間・条件は別途通知）
• 契約期間：該当する場合は、契約期間を別途ご案内いたします。
• その他の詳細：ご応募後、別途ご案内いたします。

留意事項

• 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。
• 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。
• 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。
• 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。
• 応募後の詳細は、メールまたは面接時に別途ご案内いたします。

プライバシー通知

ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします： https://www.coupang.jobs/jp/privacy-policy/

Associate, Talent Acquisition (2026 Start)

Location: Tokyo

Onboarding Date: July 2026 

The Company

AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world’s top investment funds, consultancies, and Fortune 500s. Founded in 2008, AlphaSights is a fast-growing, founder-led company. 

Learn more about us at alphasights.com. 

AlphaSightsは、ナレッジオンデマンドのグローバルリーダーです。投資家やビジネスリーダーを知識とつなぎ、事業を成功へ導く支援をします。世界9都市にオフィスを展開し、1500人以上の社員が24時間体制でクライアントをサポートをしています。AlphaSightsのクライアントは、世界トップクラスの投資ファンド、コンサルティング会社、一流企業です。当社は2008年に創設され、当初からのビジョンを一貫しながら急成長を続ける企業です。

詳しくはalphasights.comをご覧ください。

What we do

We operate at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies and nonprofits. Our clients use our services when evaluating critical investment and business decisions. We connect them with industry experts who possess specific knowledge that is otherwise unavailable to them.

We’re a fast-paced, client-driven service organization. We respond to client inquiries within minutes and deliver within hours. When deadlines are tight, and when robust insight is make or break, our clients count on us.

当社は、投資ファンドやコンサルティングファーム、Fortune 500企業や非営利団体にさまざまなナレッジオンデマンドのサービスを提供するグローバルな知識経済の中心でビジネスを行なっています。AlphaSightsのクライアントは、重要な投資や事業における決断の際に当社のサービスを利用しており、当社は特定の専門知識を持つ業界のエキスパートを紹介しています。

AlphaSightsは、即時対応が可能な、クライアントを重視したプロフェッショナルサービスを提供しています。クライアントの依頼に素早く対応し、数時間のうちにサポートを提供します。急ぎの案件や、確かな知見が必要なタイミングこそ、私たちのサービスの真価が発揮されます。

Your Role 

At AlphaSights, our people are our greatest assets and integral to the service we provide. As a Talent Acquisition Associate in our Tokyo office, you will assist in the development of creative and innovative strategies to identify and attract world-class talent, guide candidates through our pipeline, and partner to improve the recruitment process. 

Your duties will include: 

• Candidate Experience: Act as a brand ambassador for our firm and be the first point of contact to help thousands of candidates understand why AlphaSights is a great place to work; manage candidate communications and help guide them through the interview process from application to hire
• Pipeline Generation & Management: Responsible for generating and managing a high quality and active pipeline of candidates; proactively source candidates by leveraging different channels (e.g. Linkedin); use creative approaches to outreach and engage with high potential candidates with the goal of converting them into hires
• Candidate Evaluation: Responsible for screening resumes and preliminary test; conduct first round interviews effectively; ensure all candidates are evaluated and assessed fairly and accurately; proactively sell the AlphaSights vision and value proposition to candidates
• Coordination & Operations: Manage candidate pipeline in a timely and efficient manner including scheduling interviews and responding to candidates’ enquiries; managing & updating job postings accurately; preparing and sending out the offer letters & employment contracts; populating onboarding information and related trackers 
• Recruiting Initiatives & Special Projects: As a member of a scaling team, you’ll have exposure to how we develop and implement recruiting initiatives so that you can implement your own strategies over time. 
• Campus Recruitment: Work alongside the Manager/ Senior Recruiter to manage our campus recruiting logistics, organize events, ship materials, book travel, and troubleshoot real-time issues; support the team on developing and executing talent attraction and employer branding activities such as marketing campaigns, in-office events etc. 

AlphaSightsにとって人材は最大の資産であり、当社のビジネスと高いサービス提供のために質の高い採用活動は不可欠です。東京オフィスの採用担当アソシエイトとして、クリエイティブで革新的な戦略の開発を支援しながら、一流人材を発掘し、採用プロセスを通じて候補者をサポートしながら、採用過程を改善するパートナーとして勤務します。

業務内容：

• 候補者体験の窓口：当社のブランドアンバサダーとして、"Great place to work"としてのAlphaSightsを紹介する窓口となり、応募から採用までの候補者コミュニケーションを担当します。
• 母集団形成と管理：アクティブで質の高い候補者（主にバイリンガル採用）の母集団形成および管理を行い、積極的にLinkedInをはじめとするさまざまなチャンネルを検索しながら候補者を確保します。クリエイティブなアプローチでポテンシャルの高い候補者にアプローチし、採用目標の達成を目指します。
• 候補者評価：履歴書の書類選考とスクリーニング面接を担当し、効率的な面接リードを行います。すべての候補者を公平・正確に評価し、同時に候補者へAlphaSightsのビジョンと価値を積極的に説明します。
• 面接スケジュール調整&運営：面接スケジュール・候補者からの問合せ対応等の候補者管理、求人情報の管理・更新、採用通知や雇用契約の準備・送信、入社情報の記録・管理を行います。
• 率先した採用や東京・アジアでのプロジェクトリード：成長するチームの一員として、採用活動の展開および実施に携わることで、長期的な視点での戦略・実行を行います。
• 新卒・若手人材の採用：マネージャー/シニアリクルーターと共に採用の流れ、イベントの企画、資料の送付、出張の予約、課題の解決、人材獲得手段の開発や実行、マーケティングキャンペーンや社内イベント等のブランディング活動をサポートします。

What We Look For: 

• An individual who is highly reliable, energetic, and collaborative
• Someone who is highly organized has an acute attention to detail and believes that no task is too small for the success of the team
• A problem-solver who thrives in a fast-paced work environment, always embodying a ‘whatever it takes’ mantra to achieve goals 
• An interest in human capital and the world of human resources is ideally evidenced through the choice of the undergraduate degree, past internships, or on-campus involvement 
• A ‘people-person’ through and through – looking for a highly interactive, people-focused role
• Someone with demonstrated leadership roles through campus involvement or work experiences that will position you to become a leader in the business world 

• 信頼できる、活動的で協調性のある方
• 優れた時間管理能力・タスク管理能力を持ち、細部まで気を配り、チームの成功のために注力できる方
• 問題解決に素早くアクションを起こすことで、ペースの速い職場環境で活躍し、目標達成のためのプロアクティブな態度を常に体現している方
• 人材や人材育成に興味を持ち、可能であればこれまでの経歴によってそれを証明できる方（学生時代の活動を含む）
• 人と接することが好きであり、多様な人との関係構築を重視する職務を求める方
• これまでの経歴の中でリーダーシップを発揮し、ビジネスの世界でリーダーとして活躍できる方

Qualifications: 

• Bachelor’s degree, with strong academic credentials and noteworthy extracurricular leadership
• 3+ years of work experience in corporate recruitment, headhunting or executive search  (work experience in campus recruiting would be an advantage)
• Fluent English (Business level and above) and Japanese(Native level) are required

• 学士過程（4年生大学卒業かそれ以上）を終了し、成績が優秀で、課外活動でもリーダーシップを発揮している
• 企業の採用担当として、またはヘッドハンティングやエグゼクティブサーチ企業での3年程度の職務経験がある（新卒採用の経験がある方は尚良い）
• 流暢な英語（ビジネスレベル以上）、および日本語（ネイティブレベル）は必須となります

Compensation and benefits

• Expect total first-year compensation in excess of ¥5,4800,000〜¥5,880,000 (depending on your experience) 
• Full social insurance
• 15 days of paid leave and 5 days of sick leave from the first year of employment
• If you work on public holidays, you will be granted additional annual vacation days
• With commuting allowance
• 6 months maternity leave, 6 weeks paternity leave
• State-of-the-art office with amenities in the heart of Tokyo; option to WFH Friday

• 1年目の総報酬：¥5,4800,000〜¥5,880,000 (経験に応じて)
• 社会保険完備
• 入社1年目より有給休暇15日、傷病休暇5日を付与
• 祝日に勤務する場合は、年間休暇日数を追加で付与
• 通勤手当あり
• 出産休暇6ヵ月間、男性の育児休暇6週間
• 東京タワーに近い都心で、アメニティの充実したオフィスです。毎週金曜日は、自宅勤務のオプションがあります。

AlphaSights is an equal-opportunity employer. 

AlphaSightsは雇用機会均等を重視する企業です。

About the Team:

The North Asia Regional Management Office partners closely with Agoda’s regional leadership to deliver actionable insights, align cross-functional objectives, and drive high-impact strategic initiatives. Our mandate is to translate top-level priorities into operational excellence, transforming early-stage concepts into scalable business opportunities that accelerate local and regional growth. 

Why Join Us? 

This is a unique opportunity to drive strategic impact at scale, working at the intersection of analytics, strategy, and operations in one of the most dynamic regions for Agoda. If you are passionate about solving complex business problems and thrive in a collaborative, high-performance environment, we invite you to join our team and shape the future of travel in North Asia. 

The Opportunity:

As Senior Manager / Lead of Strategy & Operations, North Asia, you will play a pivotal role in shaping Agoda’s strategic direction across the region. You will lead mission-critical projects, working alongside senior leaders in product, supply, marketing, and finance to deliver on our most important business objectives. Your expertise in market and data analysis will inform executive decision-making and unlock new avenues for growth. 

Key Responsibilities:

• Strategic Planning: Design and implement long-term strategies that drive sustainable business growth and competitive advantage. 
• Performance Management: Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. 
• Program Execution: Lead the end-to-end delivery of strategic programs, ensuring alignment with business goals, timely execution, and continuous improvement. 
• Stakeholder Engagement: Build trusted relationships with senior stakeholders, facilitating clear communication and cross-functional collaboration to advance shared objectives. 
• Market & Competitive Analysis: Conduct rigorous market research and competitor benchmarking to identify emerging trends and inform strategic priorities. 
• Data-Driven Insights: Leverage advanced analytics to evaluate business performance and guide data-driven decision-making. 

What We’re Looking For:

• Experience: Experience in strategy, management consulting, or a related discipline, with a proven record of leading complex, high-impact initiatives.
• Analytical Acumen: Exceptional quantitative and analytical skills, with the ability to distill complex data into actionable insights.
• Leadership: Demonstrated ability to lead cross-functional teams and drive projects to successful outcomes in a fast-paced environment.
• Communication: Outstanding verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• Problem-Solving: Strong strategic and creative problem-solving capabilities, with a track record of addressing complex business challenges.
• Project Management: Advanced project management skills, including the ability to manage multiple priorities and deliver results under tight deadlines.
• Stakeholder Management: Experience building and maintaining relationships with key internal and external stakeholders.
• Technical Proficiency: Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and financial modeling.

Job Specification

Title: Media Planning Manager

Discipline: Media Planning

Agency: EssenceMediacom Japan

About EssenceMediacom

EssenceMediacom is WPP Media's largest and most integrated agency, combining data, technology, and creative media expertise to deliver full-funnel outcomes for global and local clients. In Japan, we operate across biddable media, programmatic, and direct buy channels—serving clients across brand building, performance, and everything in between.

About the Role

The Media Planning Manager is a central planning role within the EssenceMediacom Japan team, sitting on a premium global brand account. The client operates across a full-funnel media objective—from upper-funnel brand awareness through to lower-funnel conversion—requiring a planner who can connect strategy to execution across both biddable and non-biddable channels.

This role goes beyond digital activation. You will be the primary planning contact for the account, responsible for translating brand strategy into integrated media plans spanning Paid Search, Paid Social, Programmatic Display and Video, as well as direct buy placements including DOOH, OOH, and premium DSP partnerships. You will own vendor and platform relationships, manage integrated reporting, and advise the client on media investment decisions.

What You'll Do

Full-Funnel Media Planning

• Lead development of integrated media plans across upper, mid, and lower funnel objectives
• Translate brand briefs and seasonal campaign objectives into channel-level strategies with clear KPIs and budget allocations
• Build and maintain media flowcharts, budget trackers, and authorization documents for all campaigns
• Using AI & internal tools to ensure plans are grounded in audience insights, competitive intelligence, and category context
• Collaborate with the activation team to ensure biddable plans are executed to spec and aligned with broader campaign goals
• Own vendor and media owner relationships for all direct buy placements including DOOH, OOH, premium publishers, and local DSP partners
• Lead media owner briefings, negotiate placements and value-adds, and manage IO and contract workflows
• Evaluate and onboard new direct buy platforms or partnerships relevant to the client's audience and seasonal needs

Client Management & Collaboration

• Serve as the primary planning contact for the client team—managing day-to-day communication on media planning, approvals, and campaign status
• Present media plans, performance reviews, and strategic recommendations clearly and confidently
• Work cross-functionally with creative, strategy, analytics, and ad operations teams to ensure seamless campaign delivery
• Develop post-campaign analyses with clear learnings and actionable recommendations for future activity
• Contribute to QBRs, annual planning, and budget scenario exercises

What We're Looking For

• 4–6+ years of media planning experience within an integrated media agency
• Direct experience managing or coordinating non-digital channels: DOOH, OOH, premium programmatic deals, or direct publisher partnerships
• Proven ability to manage media budgets, produce media plans, and own planning output end-to-end
• Strong client-facing communication skills—comfortable presenting to brand and marketing managers
• Analytical mindset: able to read performance data across channels and translate into clear business recommendations
• Strong project management discipline—able to manage multiple campaign workstreams simultaneously
• Fluent in Japanese and English (written and spoken)

What You Can Expect from EssenceMediacom

EssenceMediacom Japan operates at the intersection of data, media, and creative. You will work on a high-profile international brand with genuine full-funnel complexity—not a siloed performance or brand role. You will have direct client exposure, cross-channel planning ownership, and the opportunity to make a real impact on how a global brand shows up in the Japanese market.

We are committed to building an inclusive and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, age, religion, sexual orientation, national origin, or any other protected status.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Manager

As a Project Operations Manager based in Tokyo, you’ll lead the delivery of complex implementations for merchants operating in the local market. You’ll work closely with both local and global teams to ensure successful deployment of Adyen’s solutions across in-store and digital channels, helping merchants scale effectively.

Adyen’s Unified Commerce platform  - spanning POS, mobile, and e-commerce - enables seamless customer experiences, but requires strong coordination across multiple stakeholders. As we continue to grow in Japan, you’ll drive end-to-end delivery, partnering with merchants and integration partners to ensure smooth, scalable rollouts tailored to the local market.

What you’ll do:

• Manage end-to-end rollout of our point-of-sale solution for merchants in Japan, ensuring readiness for in-store deployment
• Support technical partnership discussions to integrate our solution with merchants’ POS systems
• Drive internal knowledge sharing on integrations and best practices
• Work closely with client project/technical teams and third-party partners to deliver on key milestones
• Coordinate across stakeholders to ensure timely, smooth deployment across store networks
• Understand client network topology, provide best practices, and troubleshoot network issues
• Partner with commercial teams to identify merchant pain points and tailor solutions for the Japan market
• Gather and share feedback to continuously improve future implementations

Who you are:

• Experienced in managing complex, technical projects with multiple stakeholders
• 3- 4+ years of project management experience (hardware or payments experience is a plus)
• Hands-on and comfortable operating in a fast-paced, high-ownership environment
• Strong project management skills with the ability to drive time-sensitive initiatives independently
• Able to collaborate effectively with global teams and navigate time zone differences
• Strong problem-solver with the ability to diagnose and resolve network-related issues
• Fluent in both English and Japanese (written and spoken)
• Experience working abroad or in multicultural teams is a plus
• Willing to travel domestically and internationally as needed

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Optimization Manager

Adyen is seeking a strategic and analytical Optimization Manager to join our Performance Optimization team in Tokyo. In this role, you will be responsible for managing full-funnel payment performance to drive tangible business impact and optimize merchant success at scale.

You will act as a key partner to our merchants, leveraging data-driven insights to enhance their payment ecosystems. Success in this position requires a blend of excellent project management skills and the ability to collaborate seamlessly with cross-functional teams, including Product, Commercial, and Data Analytics, within a fast-paced and global environment.

The ideal candidate possesses deep payments expertise, a strong focus on risk and fraud prevention, and the ability to translate complex technical findings into clear, actionable recommendations for both technical and non-technical stakeholders.

What you'll do

• Partner with commercial teams to drive Adyen’s value proposition and merchant adoption, using data-driven insights (with Data Analysts) to strengthen conversations
• Lead high-level customer discussions, enable commercial teams with tools/trainings, and act as a payment optimization SME across risk, fraud, conversion, and cost efficiency
• Analyze merchant portfolios and payment data to identify optimization opportunities, run playbooks, and drive performance and risk improvements
• Identify and support adoption of Adyen products (e.g. Protect, Uplift) in collaboration with Product teams
• Build dashboards/tools and scalable analytical solutions from large datasets to generate actionable insights
• Operate with autonomy and a global, strategic perspective across high-value customers and cross-functional teams
• Support team operations, mentor team members, and build strong relationships with regional customers and stakeholders

Who you are

• 5+ years’ experience in Risk & Fraud, Payments Performance, Data Analytics, Technical Account roles, or similar within fintech/payments, with strong understanding of regional payments landscape (scheme rules, regulations, risk considerations)
• Good stakeholder management across customers and cross-functional teams, with an ownership mindset and ability to prioritize and execute independently
• Comfortable working in fast-paced, global, cross-functional environments with a continuous improvement mindset
• Strong data analysis skills with experience handling complex datasets; BI tools (e.g. Looker, Tableau) is a plus
• Excellent communication skills in English & Japanese, able to simplify complex topics for both technical and non-technical audiences

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Position

Director, Security Engineering

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are looking for a Privacy and Security Leader to build and lead the Digital Trust team in Japan. This role will initially operate as a highly autonomous individual contributor, with a clear mandate to design the privacy and security operating model in Japan and progressively build a dedicated team as the business scales. Reporting directly to the Japan CISO, this role will govern internal security practices and operations while protecting customer trust and empowering business growth for Rocket Now and Coupang Japan. As the primary owner of security-related engagements with regulatory and government entities, you will combine hands-on execution of Privacy Information Management Systems (PIMS) with strategic influence across regulators, operations, product teams, and regional teams (KR/TW).

What You Will Do

• Own and maintain privacy and security policies aligned with the Japan Act on the Protection of Personal Information (APPI) and global industry standards.
• Lead the Privacy Information Management System (PIMS) lifecycle and Privacy Mark (P-Mark) certification process, including documentation, internal audits, and remediation.
• Drive privacy reviews and impact assessments across products and business operations in Japan.
• Manage the end-to-end privacy/security incident lifecycle, encompassing assessment, regulatory reporting, and remediation.
• Partner with KR and TW regional teams to implement and localize privacy and security programs.
• Serve as the primary liaison with regulatory bodies, including the Personal Information Protection Commission (PIPC).
• Engage with government and policy stakeholders to promote Coupang’s cybersecurity and privacy posture.
• Build long-term trust and credibility with Japanese authorities while ensuring strategic alignment with evolving regulatory expectations.

Basic Qualifications

• More than 5 years of experience in privacy/security compliance, including practical experience in leading large-scale privacy/security solutions involving cross-functional teams.
• Strong understanding of privacy and security related regulatory requirements in Japan, including APPI.
• Experience in privacy review and incident management.
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels of the organization.
• Excellent analytical and problem-solving skills and the ability to anticipate and address project-related challenges.
• Fluent Japanese and business-level English.

Preferred Qualifications

• Holds security related certifications or licenses, e.g., 個人情報保護士 / 個人情報保護実務専門家 / Certified Information Privacy Professional / Certified Information Privacy Manager / Certified Information Privacy Technologist.
• Experience in engaging with government or regulators on privacy/security topics.
• Have fundamental technical understanding and experience in the security space, especially in the field of data protection and the defensive side of security engineering.
• Background in e-commerce or cross-border environments.

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submittedat the application stage. 

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submittedfalse information as part of the application process. 
• Thoseeligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experienceand/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as statedin the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

ABOUT THE ROLE:

We are seeking a talented and driven Client Account Manager to join our world-class team of media professionals, where you will play a pivotal role in building our business with advertisers and their agencies. In this role, you will collaborate with Fortune 500 clients to develop and optimize impactful advertising campaigns, leveraging our innovative platform to drive results and foster meaningful connections. Ideal candidates are creative, proactive, and passionate about our mission to become the trusted global digital public square, empowering open discourse and unlimited interactivity through exceptional client relationships.

RESPONSIBILITIES:

• Collaborate with Fortune 500 advertisers to understand their objectives, recommend best practices, and develop effective, high-impact advertising campaigns.
• Educate and consult clients on how to leverage X’s advertising products, sharing best practices to create and execute successful campaigns.
• Execute, optimize, and analyze advertising programs using internal tools and dashboards to maximize performance and results.
• Resolve campaign issues promptly and effectively, identifying and implementing process improvements to enhance efficiency.
• Manage contracts and renewals, supporting the Sales Finance team with payables and collections to ensure smooth operations.
• Provide actionable feedback to product and tools teams to help scale and improve X’s advertising platform.
• Mentor new team members, fostering a collaborative and high-performing team culture as the organization grows.
• This is an in-person role based in New York City, NY (onsite).

BASIC QUALIFICATIONS:

• Fluency in Japanese (spoken and written)
• 3+ years of experience managing digital marketing programs for advertisers or their agencies.
• Demonstrated ability to create, develop, and enhance customer relationships, driving trust and collaboration.
• Proven skills in managing large customer relationships, navigating conflicts, and guiding groups to effective business decisions.
• Track record of translating marketing objectives into measurable results, with experience optimizing campaigns by analyzing performance and adjusting key drivers.
• Excellent communication and presentation skills, with strong attention to detail and a proactive approach to resolving issues.
• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
• Strong understanding of the digital marketplace and the competitive landscape in which X operates.
• Bachelor’s degree (BA/BS) or equivalent relevant experience.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working with Fortune 500 advertisers or agencies in verticals such as retail, technology, or media.
• Familiarity with X’s advertising products and the broader social media advertising ecosystem.
• Proven ability to mentor or onboard team members in a fast-paced, high-growth environment.
• A passion for X’s mission to protect freedom of speech and foster open public discourse.
• Strong analytical skills, with experience using data to drive campaign optimization and strategic decisions.
• A sense of humor and adaptability to thrive in a dynamic, mission-driven organization.

About Rocket Now

Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,　Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Purpose

What You Will Do 

• Active Media Pitching: Lead proactive media engagement including visits to editorial departments at major dailies and specialized consumer/tech trade press.
• Relationship Maintenance: Build and sustain relationships with influential reporters, editors, and freelance writers.

• Localization: Don’t just translate; customize global messaging into culturally resonant Japanese narratives that appeals to local consumer sensibilities.
• Press Kit Mastery: Develop high-quality Japanese press kits, including "Fact Sheets," "Backgrounders," and localized high-res visual assets for broadcast media.
• Event Logistics: Manage the end-to-end execution of press conferences and on-site meetings with media and stakeholders.

• Morning Report Execution: Oversee daily media clipping and sentiment analysis 
• Rapid Response: Draft immediate "Official Statements" and "Q&A" documents for delivery to media when needed.

• Storytelling: Work cross functionally to find and develop stories around the Rocket Now ecosystem. 
• Agency Direction: Provide daily, granular direction to PR agencies to ensure they are meeting KPIs for media coverage and key message penetration.

Basic Qualifications

• 10+ years of hands-on PR experience in the Japanese market, specifically within online food delivery, last-mile logistics, or general e-commerce.
• Proven Media Experience: Demonstrated success in organizing and executing large-scale press conferences in Japan.
• English Proficiency: Strong business English for reporting to global headquarters and interpreting global brand guidelines.
• Writing Precision: Ability to write a variety of communications assets including press releases and company overviews

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

About Rocket Now

 Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,

Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Job Description

Role Overview

The Merchant Strategy Manager plays a core role in shaping Coupang’s merchant-side strategy. This role is responsible for developing analytical frameworks, measurement methodologies, and algorithms that define how the business evaluates merchant selection, coverage, pricing, and expansion.

Working closely with Analytics, Product, Operations, and Sales, this role focuses on turning large, complex datasets into repeatable insights, metrics, and decision tools that directly support business growth. The scope is highly strategic, with ownership over initiatives that influence both what the business prioritizes and how success is measured.

Key Responsibilities

Strategy & Business-Critical Initiatives

• Support and drive merchant-side initiatives that are critical to near- and mid-term business growth
• Help define the strategic roadmap for how merchant data, insights, and metrics are used across the organization
• Translate high-level business questions into structured analytical and measurement frameworks

Measurement, KPIs & Analytics Frameworks

• Own the design and evolution of merchant-related KPIs, ensuring metrics are:
• customer- and outcome-oriented
• analytically sound
• actionable for cross-functional teams
• Partner with Analytics to build scalable measurement frameworks that continuously generate new insights, rather than one-off analyses
• Define diagnostic metrics and leading indicators to explain why performance is changing, not just what is changing
• Ensure consistency and clarity in how merchant performance is measured across teams and forums

Algorithms & Insight Generation

• Develop algorithms and rule-based models to solve concrete business problems (e.g., identifying ghost stores, classifying merchant types, detecting inefficiencies in selection, pricing, or coverage)
• Own the end-to-end lifecycle of analyses: problem framing, methodology design, validation, and communication
• Proactively surface insights that influence strategic decisions in a fast-moving environment

Cross-functional Collaboration & Execution

• Work closely with Analytics, Product, Operations, and Sales to ensure strategy and measurement translate into execution
• Act as a thought partner to cross-functional leaders by pressure-testing assumptions and proposing data-backed alternatives
• Support alignment across teams by providing a shared analytical and measurement language

Qualifications

Required

• Experience in strategy, analytics, consulting, bizops, or data-driven roles
• Strong analytical skillset; able to work independently with large datasets (SQL proficiency required)
• Experience designing KPIs, metrics, or measurement frameworks for complex business problems
• Ability to structure ambiguous questions and build practical, scalable solutions
• Strong communication skills in a fast-paced, cross-functional environment
• Business level English

Preferred

• Experience in marketplaces, e-commerce, food delivery, or platform businesses
• Background in management consulting, corporate strategy, or advanced analytics
• Familiarity with experimentation, optimization problems, or applied data science concepts
• Comfort operating in fast-paced, ambiguous environments with evolving priorities

What Success Looks Like

• Merchant strategy decisions are driven by clear, well-defined KPIs and analytical frameworks
• Metrics are trusted, consistently used, and clearly tied to business outcomes
• New insights are generated proactively and at speed as the business evolves
• Leadership and cross-functional teams share a common understanding of merchant performance

Why This Role

• Ownership over high-impact, business-critical strategy and measurement problems
• Opportunity to define how success is measured, not just reported
• Close partnership with senior leadership and core execution teams

About Rocket Now

Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,　Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Purpose

What You Will Do 

• Active Media Pitching: Lead proactive media engagement including visits to editorial departments at major dailies and specialized consumer/tech trade press.
• Relationship Maintenance: Build and sustain relationships with influential reporters, editors, and freelance writers.

• Localization: Don’t just translate; customize global messaging into culturally resonant Japanese narratives that appeals to local consumer sensibilities.
• Press Kit Mastery: Develop high-quality Japanese press kits, including "Fact Sheets," "Backgrounders," and localized high-res visual assets for broadcast media.
• Event Logistics: Manage the end-to-end execution of press conferences and on-site meetings with media and stakeholders.

• Morning Report Execution: Oversee daily media clipping and sentiment analysis 
• Rapid Response: Draft immediate "Official Statements" and "Q&A" documents for delivery to media when needed.

• Storytelling: Work cross functionally to find and develop stories around the Rocket Now ecosystem. 
• Agency Direction: Provide daily, granular direction to PR agencies to ensure they are meeting KPIs for media coverage and key message penetration.

Basic Qualifications

• 10+ years of hands-on PR experience in the Japanese market, specifically within online food delivery, last-mile logistics, or general e-commerce.
• Proven Media Experience: Demonstrated success in organizing and executing large-scale press conferences in Japan.
• English Proficiency: Strong business English for reporting to global headquarters and interpreting global brand guidelines.
• Writing Precision: Ability to write a variety of communications assets including press releases and company overviews

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Description

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,

Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview
 

Rocket Now is seeking a highly experienced and results-driven Staff IT Operations Engineer to join our global Corporate IT team. This role will oversee critical end-user support functions, IT infrastructure operations, and process automation across domestic and international locations. The ideal candidate will possess deep technical expertise, excellent communication skills, and a passion for driving IT service excellence. This position reports to the Global Corporate IT Manager and plays a key leadership role in supporting Coupang's rapid growth.

Key Responsibilities:

• Lead and continuously improve IT services and endpoint operations.

• Analyze and automate high-volume service tickets for greater efficiency.

• Provide hands-on support for IT devices, infrastructure, and networking.

• Monitor LAN/WAN/WLAN systems and troubleshoot issues in coordination with vendors.

• Manage the full lifecycle of IT assets with regular reporting.

• Oversee the full IT Asset Management (ITAM) lifecycle, including procurement, deployment, maintenance, and decommissioning to ensure compliance, cost-efficiency, and data accuracy across the organization.

• Maintain IT asset Lifecyle policy and process for Coupang IT assets and report to IT leadership regularly.

• Collaborate with business stakeholders to align IT operations with business needs.

• Support IT change management and global IT project implementations.

Minimum Qualifications

• 5-10 + years of relevant IT operations experience in a fast paced environment 

• Strong proficiency in endpoint management, network troubleshooting, and IT asset management.

• Excellent interpersonal and communication skills.

• Solid understanding of Windows/macOS environments, Active Directory, and MDM solutions.

• Experience with enterprise ticketing tools (e.g., ServiceNow).

• Be able to speak both English and Japanese on a business level. 

Preferred Qualifications

• ITIL or PMP certification.

• Experience supporting large-scale user environments.

• Familiarity with data center infrastructure components (e.g., UPS, CRAC, rack/power management).

• Proven ability to lead process improvements and service automation initiatives.

Company Introduction  

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview  

Rocket Now (CP One Japan) is looking for an experienced Senior Product Manager for Japan Market Product.

This is an exciting and demanding role, where you will own and co-create key Japan market capabilities, intellectual property and know-how with other world-class product managers, engineers, scientists and business stakeholders.

As a product manager, you will define and build key components for a new on-demand logistics network where tens of thousands of stores can tap into to serve a wider Customer base. This will be a nationwide network with thousands of couriers. You will cooperate with the operations partner to create best practices and convert feedback into features.

What You Will Do 

• Own the product vision, strategy, roadmap and KPIs of a specific area of the Rocket Now customer’s shopping experience.
• Have a deep understanding of the Customer and provide the Voice of the Customer
• Manage the entire product life cycle from inception to launch, including writing product requirements, defining use cases, and setting success metrics
• Identify opportunities to improve purchase conversion by removing any friction points in the end-to-end shopping experience
• Inspire the team with the product vision and work cross-functionally to bring the product to life
• Work with business stakeholders to drive growth of our Customer, Store, and Courier bases
• Build a best-in-class shopping and logistics experience for the mobile app and website

Requirements

• Business level Japanese and English communication proficiency
• 5~10+ years of experience in product management, including developing, delivering and executing on a strong product vision
• Analytical thinker who works well in a fast-paced, data-driven and highly ambiguous entrepreneurial culture
• Demonstrated ability to work with cross-functional teams and manage multiple projects
• Sound business judgment and proven ability to effectively communicate and influence others

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Niantic (now Scopely), the creator of hit games including Pokémon GO, Pikmin Bloom, Monster Hunter Now, and  is seeking a General Manager to lead the Monster Hunter Now franchise.  You will lead a talented, fast paced, multi-disciplinary team of game makers based in Tokyo, with supporting team members in San Francisco, Culver City and Seattle. You will be responsible for driving the end to end game vision, franchise strategy, and ultimately business results.  Your role will be central in living up to the ambitious vision for Monster Hunter Now, inspiring millions of players to get out, go hunt, and grow stronger together. 

Responsibilities

• Manage the game leadership team, developing leaders across disciplines including Design, Product, Production, and Engineering 
• Build a franchise strategy that delivers strong business results across a multi-year time horizon
• Drive rigor across the product development process, actively engaging in the roadmap, production pipeline, and live ops calendar development
• Proactively drive the adoption of AI to accelerate productivity, leading from the front by building and utilizing on a daily basis
• Participate in Product Reviews, providing feedback and coaching to ensure excellent, mission aligned product design for all features
• Take accountability for driving KPI impact via a well executed Product, Live Ops and Data strategy  
• Drive market analysis, user research, and knowledge sharing across the team to drive more effective decision making
• Build a strong, collaborative relationship with IP holders, ensuring brand integrity and generating concepts (both in game and marketing) that resonate with fans
• Develop a deeply integrated audience strategy working across both Product and Marketing to drive player growth
• Represent the Monster Hunter Now team and franchise in executive forums with leadership from across Niantic and Scopely
• Craft and execute a thoughtful AI strategy to augment the performance of both the team and the game using forward looking technology
• Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and leadership of key meetings
• Act as a driver of culture on the team, fostering learning, collaboration, player centricity, and excellence with an outcome oriented mindset
• Required in-office 3 days per week on Tuesday, Wednesday, and Thursday

Qualifications

• 10+ years leadership experience in free to play gaming, with hands on experience in Product, Design and/or Production
• Track record of operating and scaling successful free to play mobile games post-launch
• Experience managing roadmaps and shipping KPI impacting features
• Deep understanding of content development and live operations in midcore games
• Management experience across creative and analytical disciplines including Product, Design, Live Operations and Production
• Expertise with analyzing and interpreting data to make data informed decisions
• Excellent verbal and written communication in both English and Japanese
• Comfort partnering with and influencing executive stakeholders across time zones and geographies
• Ability to manage, coach, and lead by example to develop team members
• Flexibility in a demanding team environment
• Passion for video games; an avid gamer with a proven understanding of mobile games
• Have worked in a leadership role on a high profile game with a significant amount of daily active users
• Ability to work in a fast-paced hybrid environment and handle stress appropriately and ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice
• Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including asynchronous interactions with others
• Belief in the value of bringing people together through games to explore in the real world 
• Based in, or able to relocate and work in Japan

Plus If...!

• Deep understanding and/or fandom of the Monster Hunter franchise
• Familiarity as a player with Monster Hunter Now, Pikmin Bloom, and/or Pokemon Go
• Experience, interest, and excitement around AR/location based games or features

Role Overview

The People Business Partner is an individual contributor role responsible for executing people-related processes, programs, and local compliance activities in Japan with a high degree of reliability and judgment. Based in Tokyo, this role reports to the Principal People Business Partner (US) and partners closely with People Business Partners, Recruiting, People Operations, Tokyo office leadership, and external partners to support employees and managers across the employee lifecycle.

The role operates with limited day-to-day supervision, manages both routine and non-routine work, and is expected to identify issues, make recommendations, and continuously improve execution within established frameworks. This role plays a key part in enabling a compliant, safe, and engaging work environment in the Tokyo office while aligning with global people programs.

Key Responsibilities

Employee & Manager Support

• Support employees and managers across the employee lifecycle by providing guidance, clarity, and timely execution of people processes.
• Act as a first point of contact for employee and manager inquiries related to people processes, programs, and local practices, escalating complex issues to the Principal People Business Partner as appropriate.
• Support managers and employees on employee relations matters by providing guidance on process and next steps. Assist with documentation, fact gathering, and coordination for employee relations cases.
• Provide guidance and coaching to managers and employees regarding performance management, including navigating potential resolutions, which involves facilitating the performance improvement process.
• Identifies and escalates issues related to team morale and team dynamics, provides guidance and coaching to managers and employees on a positive and productive workplace. 
• Maintain confidentiality and professionalism in handling sensitive employee matters.

People Process Execution & Ownership

• Execute people-related processes in Workday, including organizational changes such as restructures, reporting line updates, and headcount adjustments, in coordination with People Business Partners and People Operations.
• Own assigned process areas end-to-end, ensuring accuracy, compliance, and timely execution. Identify risks, resolve issues, and recommend improvements to workflows and execution.
• Support business onboarding by coordinating role readiness, stakeholder alignment, and early-stage support to enable effective new-hire ramp and performance.

People Program Delivery

• Support execution of people programs, including engagement surveys and performance cycles.
• Manage timelines, communications, and operational readiness to ensure smooth delivery.
• Support follow-through on program outcomes and action planning with PBPs and business leaders.

Recruiting Support

• Partner with the US-based and Tokyo-based Recruiting team to facilitate the Tokyo hiring process, ensuring compliance with local Japanese labor laws and company policies.
• Plan and execute local employer branding initiatives including exposure to the external media and management of local version of corp site by working with Comms and Recruiting team. 
• Coordinate the local execution of the offer process and employee referral program and ensure timely communication with local employees, collaborating with the Recruiting team for administrative support.
• Act as the local People team resource for the US and Tokyo Recruiting team, and candidates on specific Tokyo-based compensation, benefits, and local work practices, escalating complex questions to PBPs or People Operations as needed.

Regional Collaboration & Employee Engagement

• Collaborate closely with Tokyo office leadership to support local people programs and employee engagement initiatives such as offsites, events, and team-building initiatives, aligned with company culture and global people programs.
• Support the local rollout of global initiatives and share feedback and insights with PBPs and Organizational Effectiveness team.
• Support regional DEI communities and initiatives by working with ERG Leads and DEI team.

Compliance & Labor Administration

• Support employment compliance in Japan by preparing and submitting required regulatory documents in partnership with Employment Counsel and external legal advisors.
• Track employee working hours and report to relevant stakeholders as required.
• Make sure dispatched workers and contractors programs are compliant with local law and Scopely policies by working with Legal and People Operations team.
• Respond to inquiries from government agencies via phone or written correspondence. Support applications and reporting to labor and health authorities as required.

Health & Safety

• Coordinate Industrial Doctor program management, including arranging ad-hoc medical interviews with employees.
• Manage the annual health check process and related policies. Track health check progress and submit required reports to government authorities.
• Review health check results and coordinate follow-ups with employees and managers based on Industrial Doctor recommendations.
• Organize and operate the annual Stress Check survey and follow-up processes with external vendors (e.g., ELIXIA).
• Maintain a healthy and safe work environment, including workplace appraisals.
• Support operation of the statutory monthly Health & Safety Committee.
• Coordinate on-site flu shot programs for the Tokyo office.

Qualifications

• 5+ years of experience in people programs, HR operations, people analytics, program management, or a related role.
• Hands-on experience supporting people processes and programs across the employee lifecycle.
• Experience working with HR systems (e.g., Workday or similar) and managing data with a high level of accuracy and attention to detail.
• Strong program coordination skills, including managing timelines, dependencies, and stakeholder communications.
• Ability and curiosity to champion the responsible adoption of AI and automation within People practices to improve scalability, reduce administrative burden, and enable more strategic impact.
• Ability to work independently on routine and non-routine tasks with limited day-to-day supervision.
• Strong interpersonal skills with the ability to build trust and credibility with employees and managers.
• Knowledge of Japan labor law and statutory requirements, including employment contracts, working hours, and leave policies.
• Ability to apply sound judgment, handle sensitive matters with discretion, and escalate appropriately.
• Comfort working cross-functionally and across time zones.
• Business-level proficiency in both English and Japanese, with the ability to communicate effectively in written and verbal contexts.
• Ability to work in the office 3 days a week on Tue, Wed, and Thu, and commit to a positive and collaborative work environment.
• 5-10% of travel including international travels to the US and Spain.

Plus If…

• Experience supporting performance management cycles and/or engagement surveys.
• Prior experience partnering with recruiters on hiring initiatives or onboarding processes.
• Experience supporting employee engagement initiatives, such as off-sites, events, or team-building programs.
• Exposure to working with international teams, particularly with US-based stakeholders.
• Experience collaborating with global teams in a matrix organization, specifically with US-based partners.
• Experience documenting and improving processes to increase efficiency and scalability.
• Familiarity with the gaming/tech industry.
• Possession of a Health Supervisor license (衛生管理者) and/or qualification as a Labor and Social Security Attorney (社会保険労務士).

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Woven by Toyota, Mobileye, TIER IV, Google, Siemens and other renowned companies. We are hiring our first new graduate class - want to learn more?

About the role

As a Fleet Specialist on the Autonomous Vehicle Operations team, you will oversee frontline operators and ensure efficient execution of daily shift activities. You will serve as the key operational point of contact during your shift, directly managing vehicle assignments, triage escalations, and team performance. This role requires strong leadership and situational awareness to ensure safety, quality, and consistency in AV testing operations. You will also partner closely with the Site Lead to implement local strategy, uphold policies, and maintain alignment with broader organizational goals.

At Applied Intuition, you will:

• Lead and support a team of operators during your assigned shift, ensuring clarity of responsibilities and strict adherence to safety protocols.
• Oversee the maintenance, inspection, and general health of the vehicle fleet to ensure maximum uptime for testing.
• Manage end-to-end logistics including route planning, long-distance testing, and equipment transport.
• Develop daily run plans aligned to data collection quotas; track disengagement rates and report root causes to engineering.
• Own shift-level people management responsibilities, including attendance tracking, policy adherence, and coaching on performance or conduct
• Act as the primary escalation point for vehicle faults, on-road incidents, or workflow blockers, ensuring rapid triage and reporting.
• Monitor vehicle deployment execution and shift progress against planned testing metrics; summarize outcomes for handoff and reporting
• Ensure all operations comply with Japanese road laws and internal safety standards (serving as a certified Operation Manager/運行管理者).
• Contribute to the continuous improvement of operational workflows, including post-shift reviews and root cause assessments

We're looking for someone who has:

• 3+ years of experience in operations, field team leadership, or vehicle/fleet coordination
• Proven track record in managing vehicle maintenance, driver shifts, or complex logistical scheduling.
• Experience guiding frontline teams in a dynamic, tech-driven environment
• A proactive and hands-on approach to problem-solving, conflict resolution, and team support
• Safety-first mindset with a track record in high-pressure environments.

Nice to have:

• Experience working with autonomous vehicles, automotive testing, or robotics systems
• Familiarity with Fleet Management Systems (e.g., Fleetio), Jira, Slack, Confluence, and Google Workspace
• Strong leadership, communication, and team management skills
• Knowledge of basic telemetry systems, software deployment processes, or AV health tools
• Experience supporting multi-program vehicle operations in a cross-functional setting
• Familiarity with vehicle testing workflows, shift scheduling, and operations documentation
• Certified Operation Manager (運行管理者) qualification in Japan (Freight or Passenger).

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. 

ABOUT DV | SCIBIDS AI

DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising for the world’s largest advertisers. DV solutions create value for media buyers and sellers by bringing clarity and confidence to digital media investment by ensuring each impression meets the brand’s specific media quality standards critical to driving performance. A part of DoubleVerify’s suite of Performance products is Scibids AI. Scibids AI is the leader in independent Customized algorithmic media trading. The AI solution is used by many of the world’s leading marketers to drive greater ROI for their programmatic media buys, and increased productivity in operations.

Position Overview

DoubleVerify is looking for a skilled and motivated Account Manager to support the growth of its Scibids AI business in Japan. This role is responsible for working closely with clients—to optimize campaign performance through the effective use and adoption of Scibids AI. The Account Manager will act as a trusted partner, providing strategic guidance, hands-on support, and education to ensure clients successfully leverage the technology.

The ideal candidate is a collaborative team player with strong programmatic advertising expertise across multiple DSPs, excellent analytical and problem-solving abilities, and the curiosity to deeply understand advanced advertising technology. This position offers the opportunity to contribute meaningfully to a fast-growing division within a leading technology company that is reshaping the online media landscape.

What you’ll do

• Clearly understand and articulate the value proposition of Scibids AI, including its technology, processes, and partnerships, to support client success and business growth.
• Develop deep expertise in the Scibids AI product philosophy and capabilities, collaborating closely with global internal teams to deliver effective AI-driven solutions for clients.
• Lead and ensure a seamless onboarding experience for new customers, enabling rapid and successful adoption of Scibids AI.
• Manage and support client campaigns by configuring and optimizing the AI to align with specific performance goals and KPIs.
• Advise clients and trading teams on designing and executing scientific A/B tests to measure and validate the impact of Scibids AI on campaign performance.
• Lead pilot review sessions by analyzing performance data, building compelling ROI cases, and presenting results to key client stakeholders.
• Partner closely with client trading teams to consistently deliver measurable, ROI-positive outcomes.
• Collaborate with sales leadership to grow and expand existing client relationships while supporting new business acquisition.
• Act as a problem solver by working cross-functionally with the wider Scibids team to identify, troubleshoot, and resolve client or technical challenges.
• Deliver best-in-class customer service with a proactive, forward-thinking approach, focused on building strong, long-term client relationships through trust and value.

Who you are

• Strong proficiency in English, with the ability to communicate clearly and confidently both internally and externally, including excellent written communication skills.
• Proven experience in DSP campaign management with a solid understanding of the broader programmatic advertising ecosystem.
• Familiarity with platforms such as Meta Ads, Google Ads, and other DSPs is a strong advantage.
• Experience with DV360 on optimizing YouTube and Display campaigns is vital.
• Demonstrated accountability and ownership across all stages of the client relationship, from onboarding through ongoing optimization and growth.
• Highly analytical and detail-oriented, with strong numerical skills and the ability to translate data into clear insights and compelling performance narratives.
• Comfortable managing multiple priorities in a fast-paced, dynamic environment.
• A proactive, “can-do” attitude with high levels of energy, drive, and enthusiasm.
• Bachelor’s degree or equivalent practical experience required.
• Minimum of 5+ years’ experience in campaign management or a related programmatic role.
• Ability to work effectively in a remote environment, demonstrating a self-sufficient, autonomous, and highly organized working style.
• You will be required to attend client and media agency meetings around once a month, so local travel is a requirement.
• Fluent in Japanese and English is a must
• This is a Hybrid position with 3 Days in the Tokyo Office per week and 2 work from home days.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. 

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

Role: Senior Account Manager

Location: Tokyo, Japan

About the role: 

The Senior Account Manager will work alongside the Project manager, Director, and key stakeholders to support projects from initial concept to final delivery.

This role requires fluency in English and Japanese.

What you will be doing: 

This dedicated team is comprised of project managers, creative and digital designers, developers, and video producers. The team also partners closely with Japan, Shanghai, India, and our global counter- parts in US and UK. You will help manage the production of both digital and print products across Asia.

Digital: corporate websites, campaigns, newsletters, email flyers, e-Learning modules, banner images, and graphics, etc.

Print: you will handle posters, flyers, brochures, newsletters, signage, event/campaign collateral, and communications related to major holidays, among other projects.

• Build relationships with day-to-day clients, external agency partners, and our cross-functional agency team
• Support the planning and execution of multi-channel marketing campaigns across digital, print, website, and video deliverables
• Leverage project management skills to manage multiple projects to tight deadlines in a fast- paced environment
• Review and refine creative project briefs, gather supporting files, collaborate with our creative team to develop, adapt, optimize, and deploy assets according to all required digital/print formats and specifications
• Act as an internal client advocate and knowledge center; guide best practices across creative, production
• Take in client feedback, assess the best way to move forward, and communicate instructions/next steps to the team by making recommendations and decisions
• Collaborate with operations and project management team to share best practices and streamline processes
• Assist with brainstorming and concepting, look for every opportunity to bring creativity forward, convey strategic sensibility when evaluating, or presenting creative work
• Work closely with Account and Project Management teams to scope and cost out projects in addition to managing the day-to-day executional requirements
• Conduct regular status meetings to review deliverables according to agreed milestones and actively seeks performance feedback on both process and work product, and incorporates that feedback into a culture of continuous improvement

What you need to be great in this role:

• 5 to 7 years in integrated marketing, digital advertising, account management or project management.
• Exposure of working in a client facing capacity, from handling client requests, to taking full and conclusive briefs and delivering to exceed the client’s requirements
• Studio management or coordination experience is highly advantageous, as is the understanding of the mechanics of a creative studio
• Ambitious – Shows determination and a desire to succeed. Continually helps clients to evolve
• Shows imagination - combines different models to produce original solutions
• Thinks ahead, listens well. Shows entrepreneurial flair and a solutions-oriented mind-set
• Naturally encourages, nurtures, and realizes new ideas to inspire new possibilities. Inspires others to challenge boundaries and exceed them
• Has a hunger for learning and teaching others
• Sets clear goals and is focused on delivering results that are measurable and accountable.
• Highly organized with a keen attention to detail; enjoys working in a fast-paced environment
• Gets results with integrity in line with client requirements
• Excellent communication and listening skills; is clear, succinct and gets point across professionally verbally and in writing
• Strong administrative skills and attention to detail
• Team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Req ID: 17035

#LI-JQ1 #LI-Hybrid

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

About the Role (Japanese Version Below) :

We are looking for an experienced, passionate, and detail-oriented Producer to join the Fever Originals team. You will take responsibility for the end-to-end production of complex live entertainment experiences involving the construction of permanent or semi-permanent physical spaces, ensuring they are delivered on time, on budget, and to the highest quality standards.

This role spans technical production, creative development, budgeting, process management, and leadership, and requires strong adaptability, problem-solving skills, and the ability to balance speed and quality.
You will serve as the main production point of contact across a wide portfolio of projects, coordinating technical teams, business leaders, our partners and external vendors, while leading processes that guarantee exceptional experiences for our audiences.

The role will be based in Tokyo and the company will sponsor the stay of the freelancer in Tokyo. This is a freelance role. 

Project Management

• Oversee all phases of production—from initial concept development through on-site execution and post-event wrap-up.
• Interpret creative briefs, site layouts, and project requirements to ensure feasibility and alignment with company goals.
• Validate site logistics and operational needs through planning sessions, venue scouting, and site visits.
• Coordinate cross-department collaboration across creative, operations, technical, and vendor teams.

Process & Documentation

• Create and maintain comprehensive production documentation, timelines, and handover materials.
• Develop and track schedules, milestones, and deliverables using project management tools.
• Support consistent communication flow and version control for all project documentation.

Budgeting & Financial Management

• Build, manage, and reconcile production budgets from feasibility through final delivery.
• Track project spending and identify opportunities for optimization or cost savings.
• Oversee contracts, vendor negotiations, purchase orders, and invoice processing.
• Assist with closing out event P&Ls and financial reporting.

Leadership & Communication

• Lead team and client meetings, capturing action items and ensuring accountability.
• Present confidently to senior stakeholders, clients, and partners.
• Translate complex production challenges into practical, solution-oriented recommendations.
• Support and mentor production coordinators or junior staff as needed.

Soft Skills

• Demonstrate adaptability, composure, and creative problem-solving under pressure.
• Promote teamwork, collaboration, and positive communication across departments.
• Take ownership of large, multi-stakeholder projects from planning through delivery.
• Maintain strong relationships with vendors, venues, and clients through professionalism and reliability.

About You:

You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners, and thinking bigger about how we create a compelling experience. 

• 5+ years of experience in the event production industry
• Fluency in English and Japanese
• Proven track record of managing complex projects with multiple workstreams and stakeholders.
• Strong understanding of production logistics, scheduling, and vendor coordination.
• Experience negotiating and managing contracts and budgets.
• Excellent organizational and time-management skills; proficiency with project management tools (e.g., Asana, Smartsheet, Gantt charts).
• Strong interpersonal, presentation, and communication skills.
• Ambition to grow into larger production management or leadership roles.

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

Benefits & Perks: 

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our Hiring Process:

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

ポジション概要

Fever Originalsチームでは、経験豊富で情熱的かつ細部にこだわるプロデューサーを募集しています。
本ポジションでは、常設または半常設の物理空間の構築を伴う複雑なライブエンターテインメント体験のエンドツーエンドの制作を担当し、納期・予算・品質のすべてにおいて最高水準での実現を担っていただきます。

本職種は、テクニカルプロダクション、クリエイティブ開発、予算管理、プロセスマネジメント、チームリーダーシップにまたがる役割であり、高い適応力、課題解決力、スピードと品質のバランスを取る能力が求められます。

また、複数プロジェクトにおける制作の主要窓口として、技術チーム、ビジネス責任者、パートナー、外部ベンダーとの連携を行い、観客に卓越した体験を提供するためのプロセスをリードしていただきます。

職務内容

プロジェクトマネジメント

• コンセプト開発から現場での実行、イベント終了後の振り返りまで、制作の全フェーズを統括
• クリエイティブブリーフ、会場レイアウト、プロジェクト要件を理解・解釈し、実現可能性と会社目標との整合性を担保
• プランニングセッション、会場視察、現地確認を通じて、会場運営および物流要件を検証
• クリエイティブ、オペレーション、技術、ベンダー各チーム間の連携を調整

プロセス管理・ドキュメンテーション

• 包括的な制作ドキュメント、スケジュール、引き継ぎ資料の作成および管理
• プロジェクト管理ツールを活用し、スケジュール、マイルストーン、成果物を策定・管理
• ドキュメントのバージョン管理および円滑な情報共有を推進

予算管理・財務管理

• 実現可能性検討から最終納品まで、制作予算の策定・管理・精算を実施
• プロジェクト支出を追跡し、コスト最適化や削減機会を特定
• 契約管理、ベンダー交渉、発注書作成、請求書処理を統括
• イベントの損益計算（P&L）および財務レポーティングの締め処理をサポート

リーダーシップ・コミュニケーション

• チームおよびクライアントとの会議をリードし、アクション項目を明確化し進行管理を徹底
• 経営層、クライアント、パートナーに対して自信を持ってプレゼンテーションを実施
• 複雑な制作課題を実行可能な解決策として整理・提案
• 必要に応じて制作コーディネーターやジュニアスタッフの指導・育成

ソフトスキル

• プレッシャー下でも柔軟性・冷静さ・創造的な問題解決力を発揮
• チームワークと部門横断の協働、ポジティブなコミュニケーションを促進
• 多様なステークホルダーが関与する大型プロジェクトを計画から納品まで主体的に推進
• ベンダー、会場、クライアントとの信頼関係をプロフェッショナリズムと高い信頼性で維持

応募資格

• イベント制作、ライブエンターテインメント、メディア、または体験型マーケティング分野での実務経験5年以上
• 複数の業務ストリームおよびステークホルダーが関与する複雑なプロジェクトのマネジメント実績
• 制作ロジスティクス、スケジューリング、ベンダー管理に関する深い理解
• 契約交渉および予算管理の実務経験
• 優れた組織力およびタイムマネジメント能力、プロジェクト管理ツール（Asana、Smartsheet、ガントチャート等）の使用経験
• 高い対人能力、プレゼンテーション能力、コミュニケーション能力
• 英語および日本語：ネイティブまたはビジネスレベル
• 将来的により大規模な制作管理やリーダーシップポジションへ成長する意欲

福利厚生・待遇

• 魅力的な報酬パッケージ
• 急成長中のグローバル市場リーダー企業において大きな影響力を発揮できる機会
• ハイブリッド勤務および在宅勤務に対応
• 入社初日から裁量を持ち、キャリア成長の機会が豊富
• 多様で国際的な活気ある職場環境

#LI-Hybrid

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

About the Role (Japanese Version Below) :

We are looking for an experienced, passionate, and detail-oriented Producer to join the Fever Originals team. You will take responsibility for the end-to-end production of complex live entertainment experiences involving the construction of permanent or semi-permanent physical spaces, ensuring they are delivered on time, on budget, and to the highest quality standards.

This role spans technical production, creative development, budgeting, process management, and leadership, and requires strong adaptability, problem-solving skills, and the ability to balance speed and quality.
You will serve as the main production point of contact across a wide portfolio of projects, coordinating technical teams, business leaders, our partners and external vendors, while leading processes that guarantee exceptional experiences for our audiences.

This is a freelance role.

Project Management

• Oversee all phases of production—from initial concept development through on-site execution and post-event wrap-up.
• Interpret creative briefs, site layouts, and project requirements to ensure feasibility and alignment with company goals.
• Validate site logistics and operational needs through planning sessions, venue scouting, and site visits.
• Coordinate cross-department collaboration across creative, operations, technical, and vendor teams.

Process & Documentation

• Create and maintain comprehensive production documentation, timelines, and handover materials.
• Develop and track schedules, milestones, and deliverables using project management tools.
• Support consistent communication flow and version control for all project documentation.

Budgeting & Financial Management

• Build, manage, and reconcile production budgets from feasibility through final delivery.
• Track project spending and identify opportunities for optimization or cost savings.
• Oversee contracts, vendor negotiations, purchase orders, and invoice processing.
• Assist with closing out event P&Ls and financial reporting.

Leadership & Communication

• Lead team and client meetings, capturing action items and ensuring accountability.
• Present confidently to senior stakeholders, clients, and partners.
• Translate complex production challenges into practical, solution-oriented recommendations.
• Support and mentor production coordinators or junior staff as needed.

Soft Skills

• Demonstrate adaptability, composure, and creative problem-solving under pressure.
• Promote teamwork, collaboration, and positive communication across departments.
• Take ownership of large, multi-stakeholder projects from planning through delivery.
• Maintain strong relationships with vendors, venues, and clients through professionalism and reliability.

About You:

You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners, and thinking bigger about how we create a compelling experience. 

• 5+ years of experience in the event production industry
• Fluency in English and Japanese
• Proven track record of managing complex projects with multiple workstreams and stakeholders.
• Strong understanding of production logistics, scheduling, and vendor coordination.
• Experience negotiating and managing contracts and budgets.
• Excellent organizational and time-management skills; proficiency with project management tools (e.g., Asana, Smartsheet, Gantt charts).
• Strong interpersonal, presentation, and communication skills.
• Ambition to grow into larger production management or leadership roles.

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

Benefits & Perks: 

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our Hiring Process:

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

ポジション概要

Fever Originalsチームでは、経験豊富で情熱的かつ細部にこだわるプロデューサーを募集しています。
本ポジションでは、常設または半常設の物理空間の構築を伴う複雑なライブエンターテインメント体験のエンドツーエンドの制作を担当し、納期・予算・品質のすべてにおいて最高水準での実現を担っていただきます。

本職種は、テクニカルプロダクション、クリエイティブ開発、予算管理、プロセスマネジメント、チームリーダーシップにまたがる役割であり、高い適応力、課題解決力、スピードと品質のバランスを取る能力が求められます。

また、複数プロジェクトにおける制作の主要窓口として、技術チーム、ビジネス責任者、パートナー、外部ベンダーとの連携を行い、観客に卓越した体験を提供するためのプロセスをリードしていただきます。

職務内容

プロジェクトマネジメント

• コンセプト開発から現場での実行、イベント終了後の振り返りまで、制作の全フェーズを統括
• クリエイティブブリーフ、会場レイアウト、プロジェクト要件を理解・解釈し、実現可能性と会社目標との整合性を担保
• プランニングセッション、会場視察、現地確認を通じて、会場運営および物流要件を検証
• クリエイティブ、オペレーション、技術、ベンダー各チーム間の連携を調整

プロセス管理・ドキュメンテーション

• 包括的な制作ドキュメント、スケジュール、引き継ぎ資料の作成および管理
• プロジェクト管理ツールを活用し、スケジュール、マイルストーン、成果物を策定・管理
• ドキュメントのバージョン管理および円滑な情報共有を推進

予算管理・財務管理

• 実現可能性検討から最終納品まで、制作予算の策定・管理・精算を実施
• プロジェクト支出を追跡し、コスト最適化や削減機会を特定
• 契約管理、ベンダー交渉、発注書作成、請求書処理を統括
• イベントの損益計算（P&L）および財務レポーティングの締め処理をサポート

リーダーシップ・コミュニケーション

• チームおよびクライアントとの会議をリードし、アクション項目を明確化し進行管理を徹底
• 経営層、クライアント、パートナーに対して自信を持ってプレゼンテーションを実施
• 複雑な制作課題を実行可能な解決策として整理・提案
• 必要に応じて制作コーディネーターやジュニアスタッフの指導・育成

ソフトスキル

• プレッシャー下でも柔軟性・冷静さ・創造的な問題解決力を発揮
• チームワークと部門横断の協働、ポジティブなコミュニケーションを促進
• 多様なステークホルダーが関与する大型プロジェクトを計画から納品まで主体的に推進
• ベンダー、会場、クライアントとの信頼関係をプロフェッショナリズムと高い信頼性で維持

応募資格

• イベント制作、ライブエンターテインメント、メディア、または体験型マーケティング分野での実務経験5年以上
• 複数の業務ストリームおよびステークホルダーが関与する複雑なプロジェクトのマネジメント実績
• 制作ロジスティクス、スケジューリング、ベンダー管理に関する深い理解
• 契約交渉および予算管理の実務経験
• 優れた組織力およびタイムマネジメント能力、プロジェクト管理ツール（Asana、Smartsheet、ガントチャート等）の使用経験
• 高い対人能力、プレゼンテーション能力、コミュニケーション能力
• 英語および日本語：ネイティブまたはビジネスレベル
• 将来的により大規模な制作管理やリーダーシップポジションへ成長する意欲

福利厚生・待遇

• 魅力的な報酬パッケージ
• 急成長中のグローバル市場リーダー企業において大きな影響力を発揮できる機会
• ハイブリッド勤務および在宅勤務に対応
• 入社初日から裁量を持ち、キャリア成長の機会が豊富
• 多様で国際的な活気ある職場環境

#LI-Hybrid

As an Enterprise Specialist on the Product Support team, you’ll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience. This team is responsible for supporting Figma’s most strategic customers, ensuring high-quality, reliable, and efficient support across complex use cases. You’ll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering.

We're looking for a technical support expert experienced in working with Enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross functionally to deliver an exceptional experience. 

This role will be based out of our Japan Hub.

What you’ll do at Figma:

• Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
• Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
• Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
• Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

We'd love to hear from you if you have:

• 3+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
• Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
• Experience working with system administration for large end-user communities or guiding customers through complicated implementations
• Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

While not required, it’s an added plus if you also have:

• Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development  
• Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

This is a pivotal growth position within 2K Asia, supporting AAA blockbuster franchises such as Borderlands, Sid Meier’s Civilization, and NBA 2K. We are looking for a data-informed marketing professional to join our Tokyo team.

The ideal candidate will bridge the gap between community engagement and performance marketing. You will focus on maximizing the reach of our titles through Social Media & paid media strategy and data analysis, to ensure 2K’s brand resonates powerfully across the Japanese gaming landscape.

Social Media Strategy & Paid Media Operations

• Lead the integrated planning, execution, and management of paid media campaigns (Paid Social, YouTube, Search, etc.) to maximize reach and user acquisition for 2K titles in Japan.
• Manage and support 2K Japan’s overall social media strategy in alignment with global brand directions, ensuring content is localized and resource-efficient.
• Partner with the Social Media Manager to identify high-performing organic content and provide strategic paid boosts to amplify community engagement and brand growth.
• Collaborate with agencies to manage monthly calendars, KPIs, and actionable steps, ensuring community initiatives align with broader marketing goals.

Performance Tracking & Global Reporting

• Consolidate and analyze data from both organic social channels and paid campaigns to evaluate the overall health and growth of 2K’s presence in Japan.
• Generate regular performance reports for local, regional, and global stakeholders, translating local market trends and campaign results into actionable insights and strategic recommendations.
• Monitor social sentiment and VOC (Voice of Customer) to provide data-backed feedback to global development and marketing teams.

Marketing Execution & Cross-functional Support

• Support the broader Japan marketing team in executing integrated campaigns, including PR initiatives, influencer activations, and local events.
• Assist in managing local agency relationships and creative localization to ensure all marketing assets are tailored for the Japanese audience.
• Collaborate effectively across time zones with the Asia regional team and US headquarters.

Key to success in this role:

• Professional Experience: 3 to 8 years of relevant experience in SNS marketing, PR, or digital advertising within the gaming, entertainment, or consumer tech industries. Candidates with more extensive experience may be considered for a more senior role
• Digital Media Expertise: Proven experience in managing paid media/performance marketing campaigns (specifically Paid Social). Experience on the agency side managing gaming clients is a plus.
• Analytical Skills: Strong ability to interpret complex data sets, identify trends, and translate them into simple, actionable recommendations for the team.
• Communication & Collaboration: A proactive team player who can support and elevate the work of colleagues while maintaining clear ownership of digital performance.
• Cultural Fluency: Deep understanding of the Japanese gaming community and social media landscape.
• Language: Native-level Japanese and Business-level English (written and spoken) are required for collaboration with regional and global teams.
• Mindset: A "self-starter" who is comfortable with data and eager to take initiative in a fast-paced environment.

This role has been updated to reflect changes in our requirements and responsibilities. If you have previously applied and were unsuccessful, we kindly ask that you consider applying again only if your profile now better matches the revised criteria.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Hybrid

Dataiku is seeking a temporary, full-time IT Support Technician to join the Information & Technology Team from July 2026 to January 2027. Working out of one of Dataiku’s principal offices (London, New York, Singapore and Paris), you will be based in Tokyo, and you will report directly to the IT support Manager

We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude.
IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. 

Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. 
The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. 

Expectations

As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our Tokyo office, ideal for someone who enjoys being close to the action and providing outstanding support.

How you'll make an impact

IT Support & User Experience

• Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system.
• Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance.
• Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness.

Onsite Infrastructure, AV & Events

• Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events.
• Provide hands-on event and conference support, including setup and troubleshooting.
• Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues.

Operations & Process

• Organise shipment, retrieval, and lifecycle management of user hardware.
• Operate and maintain inventory management and ticketing systems.

What you'll need to be successful #LI-Onsite #LI-AN1

• Experience with 1st and 2nd line support.
• Experience in Support in a modern cloud-first IT Stack.
• Experience in Support for macOS.
• Good communication skills in English (Japanese or French is a +)
• Knowledge in MDM (Management Fleet Jamf)
• Knowledge in A/V support (meeting rooms ) 
• Knowledge in procurement/invoicing applications (Coupa)
• Good listening skills, and you know how to help people ask for your support.
• You can organise work and set priorities.
• You have an excellent sense of service and a positive mindset.
• You have 1+ years of experience in a similar position, ideally in an international and fast-growing environment.
• You are proactive and can work independently when needed.
• You are a problem solver
• You enjoy learning and applying knowledge to practical uses.

The primary responsibility of this role is to manage and drive the process engineering function for a key product group in the ASM’s Atomic Layer Deposition (ALD) technology with a focus on results. This will require a strong leader that is highly skilled in people, process and technology across ASM’s ALD operations. Further, the role requires someone who is not only skilled in R&D/Innovation, development, engineering and design for manufacturability, but also someone who is adept at process and organization, continuous improvement and working with and managing people across cultural dimensions in developing and delivering the ALD technology roadmap. A persistent approach to Product Life Cycle (PLC) will be required to achieve strong engagement with the team, develop and implement new processes and organization, and manage the team to achieve PLC deliverables and drive projects to completion, exceeding timelines and budgetary objectives. This position facilitates getting ASM products to market as quickly as possible by directly influencing and communicating with key customers to solve their high value problems. The successful candidate will have a track record of recruiting and developing industry leading process engineering teams. 

Specific Responsibilities:  

• Run the day-to-day management of the key product process engineering teams with an emphasis on results. 

• Set, evangelize, and implement ASM processes. 

• Collaborate with the KPU head to set the vision for the technology and roadmap. 

• Embody ASM’s mission and values, and consistently reinforce them with the team through everyday actions. 

• Develop and deliver the technology roadmap and execute on the product roadmap in collaboration with GPM and KPU Head. 

• Lead Product Lifecycle Cycle (PLC) team in developing and delivering next generation systems to the market. 

• Responsible for managing development execution (performance, cost, schedule, etc.). 

• Provide support for existing products and drive continuous improvement efforts. 

• Must be able to work across organizations, particularly hardware and software engineering, to define success criteria of products and drive new product development 

• Develop and maintain relationships with key customers. Work closely with the key account technology (KAT) organization to ensure that customer needs are met and qualification of new products and processes is done on time and to specifications 

• Contribute to product roadmap by working with Product Marketing and key customers. 

• Support annual strategic planning process to drive future business direction. 

• Successfully drive projects and recruit premier engineering talent. 

Qualifications:  

• Bachelor’s degree in Chemical Engineering, Material Science, Physics or Mechanical Engineering or related field, required. Master or PhD preferred. 

• At least 10 years of experience in semiconductor equipment development. 

• A track record of successfully building semiconductor equipment products under cost and ahead of schedule. 

• Proven ability to lead and drive process engineering teams  through product development and market introduction with an ability to develop process engineering managers 

• A track record of successfully managing, recruiting, developing, and scaling extraordinary teams. 

• Proven ability to drive continuous improvement across operations. 
• Business level English and Japanese

Compliance Program Manager - Japan

As a global leader in commercial payments that powers international business by moving money with ease, Convera is seeking a motivated and experienced Compliance Program Manager who will act as Convera’s Compliance Officer for its Japan operations.

The main priority of this role is to support in Convera’s efforts to secure a Type1 Fund Transfer License for our Japan business. 

 Main duties and responsibilities:

• Assist the company on its application for Fund Transfer Business License, acting as Convera’s main point of contact with the FSA and KLBF
• Execute all responsibilities as the Compliance Officer of Convera Japan KK
• Be responsible (directly or through delegation) for SAR decisions, be the primary point of contact for all Japan regulators.
• Ensure all regulatory reporting related to AML/Financial Crime is completed in an accurate and timely manner
• Translate Japanese regulatory requirements, communications or inquiries into English for internal discussion and record.
• Ensure AML risks are appropriately documented and reported to senior leadership.
• Provide advice and guidance on policies, new product and expansion initiatives.
• Execute oversight on all outsourced Financial Crime Compliance activities.
• Provide back-up supports to other Convera compliance teams in APAC when required.
• Direct and oversee the monitoring and testing key AML controls.
• Track and direct implement regulatory change.
• Manage and support internal / external audits and regulatory inspections.
• Complete special projects or any other duties that may be assigned

What we are looking for:

• not less than 3 years' experience in a financial crime compliance role at a licensed financial institution
• Experience liaising with regulators, specifically FSA & KLBF
• Excellent English language skills
• good knowledge on AML/CFT and CDD/EDD laws and regulations and best practice in Japan
• Our strong preference is for candidates with experience applying for the Type 1 Fund Transfer License, but we will consider experienced compliance professionals from other areas of the financial services industry.
• The ability to work well under deadline pressures
• An organized and responsive professional
• This role is based in our Japan office (Metro City Kamiyacho), with a hybrid approach allowing you to also work from home
• Ideally familiar with remote reporting – your manager in this role will be based in Convera’s Singapore office

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories. 

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.  

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.   

We offer an abundance of competitive perks and benefits including:   

• Competitive salary  

• Opportunity to earn a bonus (dependent on performance)  

• Great career growth and development opportunities in a global organization   

• Corporate benefits  

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.   

Apply now!  

#LI-AS1

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU:

We are seeking an Accounting Manager who ensures accurate and compliant financial reporting and operational accounting for our Tokyo office. This person is essential to manage daily accounting activities, maintain compliance with local/US laws and regulations including SOX and statutory reporting, lead month-end/year-end close processes, handle J-tax retruns, as well as collaborate closely with the US Headquarters and other teams for multiple initiatives.

WHAT YOU’LL DO: 

• Manage daily accounting operations (GL, AP, expenses, fixed assets, prepaids, cash)

• Prepare journal entries and resolve errors/exceptions

• Execute month-end close and account reconciliations

• Perform P&L and Balance Sheet variance analysis

• Prepare Japan statutory financial statements and tax filings per local GAAP

• Handle audit requests and provide supporting documentation

• Coordinate with tax firm for tax filings under Controller supervision

• Ensure compliance with Consumption Tax and local regulations

• Collaborate with payroll and treasury for accurate processing

• Support internal/external audits and SOX compliance

• Identify and implement process improvements and automation

• Manage inter-company transactions and technical accounting matters

• Communicate with cross-functional teams (Finance, Legal, Sales Ops, Strategic Planning, People & Places, Tech Ops, DC Engineering, IT) 

• Serve as accounting liaison for matters with cross-functional impact

• Support ad-hoc projects and departmental initiatives as assigned

WHO YOU ARE:

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Education & Certifications:

• Bachelor’s degree in Accounting, Finance, or related field preferred.

• CPA (Japan or US) or Certified Public Tax Accountant certification required.

Experience:

• 5+ years of relevant accounting experience, preferably within a multinational or global company.

• Familiarity with US GAAP and local Japanese accounting standards.

• Exposure to SOX controls and internal audit processes.

• Operational accounting experience including accounts payable and fixed asset management.

• Experience with statutory reporting and tax compliance in Japan is preferred.

• Experience working with ERP systems such as NetSuite, Coupa, Concur, or Zuora is a plus.

• Prior leadership or supervisory experience managing a small team is preferred.

Skills & Abilities:

• Fluency in Japanese (reading, writing, speaking) and business-level English (reading, writing, speaking), enabling effective discussion of business matters with both Japanese and English-speaking internal and external stakeholders.

• Excellent teamwork, time management, communication (written and verbal), professional documentation, organizational, analytical, and problem-solving skills, with strong attention to detail and a customer-service oriented mindset.

• Self-motivated and self-managed with the ability to multi-task and think independently and creatively.

• Strong understanding of US GAAP and familiarity with Sarbanes-Oxley Act (SOX) requirements.

• Knowledge of Japanese tax regulations (J-tax) is a plus.

• Proficient in MS Excel; experience with NetSuite, Concur, Blackline, or Coupa is a plus.

• Ability to manage multiple priorities in a fast-paced environment.

• Team-oriented mindset with demonstrated ability to collaborate cross-functionally.

• High ethical standards and integrity in handling confidential information.

• Proactive approach to identifying issues and driving solutions.