Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  

We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

Please note that this is an on-site position for candidates based in Thessaloniki. :) 

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! 

Attitude: Take ownership beyond the obvious.

What you'll be doing

• Handling our 24/7 customer, venue partner and courier partner support together with the team.
• Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
• Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.
• Developing our customer, venue partner and courier partner support together with the team.

Our humble expectations

• It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.
• You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.
• You are a fast learner and attentive to both small details and the bigger picture.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
• You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• Fluency in Greek and ability to work in English is required.

Next steps

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you! 

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

Purpose 

Our Support Team is the glue that holds together the Wolt marketplace and ensures that poor experiences are turned into good ones, so that we can deliver industry leading customer experiences. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As Support Team Lead you will manage a team of local Support Associates, develop the structures and processes required for the team to perform well, develop a culture where people thrive under pressure and inspire the highest-quality standard of service for our customers and partners. 

You will lead a team of 20-25 people, working closely with fellow team leads and cross-functional partners, and report directly to the Support Manager.

Core responsibilities

• People management: You will lead and develop a team of 20-25 people and ensure they are competent, motivated, engaged and satisfied in their roles. You will also make sure the team has fun and enjoys coming to work. You will be a contact point between the global and local organisation and will continuously identify and implement best practices to ensure the team is always performing to the highest standards. You will also support succession planning and proactively help individuals develop and grow into more senior roles. 
• Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will be providing performance feedback and making sure your team meets KPIs. 
• Leading by example and setting the standard: At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar of the service we provide. You set targets for yourself and your team and walk the extra mile to beat new records as a company. 
• Leading operations: You’re an operative leader that creates structure and sets the direction for the team. You develop clear guidelines and rules so that the team can handle a high volume of interactions daily and under pressure. You ensure that the team has the training they need to work both independently and collaboratively and can make good decisions live. 
• Strategizing and collaborating: You will develop strategies to improve customer service experience and satisfaction while creating engaged customers. Knowing the inner mechanics of our customer service systems, you will collaborate closely with our other teams to meet the needs of our customers and partners. You will also work closely with the other team leads locally and globally to ensure we work seamlessly at scale.  
• Relating and communicating: You will identify the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
• Analysing and optimising: You will look for patterns in incoming requests, translating it to actions and improvements, and communicating it to external partners and internal stakeholders. 
• Getting stuff done: We operate in a live environment, and you will have to make decisions quickly and on the fly, and operate well under pressure. You will need to be able to dive into the details to solve problems in the moment, while also being able to pull back and focus on the bigger picture.  

Measurement of success 

KPIs evolve over time as we grow and develop as an organisation and as you grow in your role. 

• Team member KPIs - your primary role is to lead and develop your team, and you will shine through their performance
• Engagement scores 
• Team member feedback
• Adherence to all internal policies for you and your team
• Ensuring adherence to scheduled shifts and monitoring all related shrinkage
• Contribute to meeting QoS budgets (staff costs and net refunds) 
• Contribute to meeting all Support KPIs (e.g. CSAT, TTC, HT etc) 
• Project completion - much of the success of this role comes from continuously improving Support and our team’s performance, and we will often have have tasks and projects that will have their individual measures of success.

Key skills and qualities

• You have already led a customer-facing team and you're excited to join our award-winning Support team.
• You enjoy leading and growing a team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service.
• You are able to think on your feet, and multi-tasking is your second nature.
• You have a large capacity for work and enjoy working under pressure. 
• You’re tech-savvy and enjoy learning and teaching others how to use our  Support tools.
• You are able to translate data into actions and make the rest of the core team understand how Support is progressing according to the KPI’s.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You are an excellent communicator and fluidly and fluently communicate internally and externally and adjust your tone to your audience, in spoken and written Greek and English.
• You are customer obsessed and enjoy providing customers with an out of this world and memorable experience, every time. It’s more than just simply fixing problems.
• You are team oriented and enjoy working collaboratively with a diverse team. 
• Ability to work in a flexible manner, including occasionally evenings or weekends.

Let's start with the role

As a Product Analyst on the Sportsbook Product team, you will help shape how product performance is measured by defining the right questions to ask, and scaling analytics methods and tools to support our growing business. You will drive high-quality, high-velocity decisions for Sportsbook’s diverse product teams while directly reporting to our Head of Sportsbook Product.

We’re looking for an experienced product analyst to be responsible for defining and tracking KPIs, supporting strategic initiatives, evaluating A/B tests through 3rd-party experimentation platforms, and aggregating data from multiple sources—from GA4 to our big data lake of transactional data—to help the team achieve a 360° view of our customers.

Our ideal candidate is a great storyteller, using data to support product roadmaps and ensure that any new feature launched is continually improved through data insights and impactful narratives. Your input will be crucial in decision-making across all major product strategies and initiatives for new feature development and ongoing product improvements. 

• Work alongside the Sportsbook Product Team to support our dynamic and fast-paced Product roadmap, providing insights to help achieve our Product vision by defining, monitoring and reporting on KPIs and product metrics.
• Leverage the transactional data lake to connect customer journeys with business outcomes.
• Support our experimentation process by analyzing A/B test results and helping expand our internal experimentation framework.
• Implement GA4 tagging to map all user journeys, identify and highlight customer pain points across products, and work closely with the Sportsbook product management team to prioritize these in the roadmap.
• Synthesize data from a variety of sources, in close collaboration with BI and other stakeholders, to develop dashboards, reports, and visualizations (e.g., funnels in Looker Studio or other internal tools) that drive understanding and inform action across the Sportsbook vertical.
• Ensure data quality, consistency, and governance across all analytics initiatives to maintain trust and reliability in insights.
• Use data analytics, data visualization, and data modeling techniques to extract actionable insights that will facilitate prioritization and product strategy formulation.
• Advise and inform the Sportsbook team at each stage of the product lifecycle—from supporting product and design teams during discovery to measuring the impact of features post-launch—while collaborating closely with Product Managers, Engineers, Designers, BI Analysts, and Product Analysts from other divisions.

What  you’ll bring:

A great candidate for this role is passionate about working in a fast-paced product environment and is eager to enhance our product offering while creating an exceptional betting experience. 

• 2+ years of product analytics experience in a consumer internet business, or within a high-velocity, high-growth product or business unit.
• Experience assessing the impact of A/B experiments in a fast-paced product development cycle, ideally using platforms such as Kameleoon or Optimizely.
• Proficiency in SQL for data manipulation.
• Ability to independently determine and establish data analysis priorities, balancing ongoing projects with requests from various stakeholders.
• Experience with GA4 and other product or experience analytics platforms, with strong skills in creating dashboards in Looker Studio or similar visualization tools.
• Strong written communication skills to share insights and influence stakeholders.
• Detail-oriented, impact-driven, customer-centric approach to data analysis.

Nice to have:

• Previous experience in the sports betting industry.
• Experience with BI/visualization tools such as PowerBI.
• Familiarity with Databricks or similar big data platforms.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-GP2

Let's start with the role

You will join an autonomous Agile team and work closely with the Product Owner, Agile Delivery Lead, Automation Testers, and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers. Besides being part of the Agile team, you will work closely with talented backend professionals within the Backend Chapter. 🙌

Senior Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic.

• Assume full responsibility for our applications on an engaging development journey.
• Create new solutions and see them through, from conception to production;
• Turn requirements into simple and sophisticated technological systems. Our large scale, highly available infrastructure is at the core of that challenge;
• Play a central role on Design, build, and maintain efficient, reusable, and reliable code;
• Research new technologies to find new and efficient ways to solve day to day challenges;
• Ship high-value features quickly;
• Challenge the status quo and improve the team and product;

Most of our sites and services are written in in C# / ASP.NET and new services are written in .NET Core. New applications use vue.js or Angular in the front-end while older ones use server-rendered (Razor) views in combination with jQuery. Microsoft Orleans enables our scalable and robust distributed applications. MS SQL Server is used for most of our storage needs, but also Redis and ElasticSearch are used when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.

What you'll bring

• At least 4 years of experience developing production-level software using .NET Core;
• Proficient in C# and MVC;
• Experience with Testing/Metrics Monitoring/Logging on a large scale distributed system;
• Experience with Microservices architecture;
• Experience with asynchronous flows using message brokers;
• Good understanding of basic web technologies, such as HTTP, REST, etc.;
• Practical knowledge of algorithms and design patterns;
• Passionate about delivering high-quality code;
• Fluent in English, both oral and written.

Nice to have:

• Expertise in concurrency, multi-threading, and event-driven architecture;

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid

Let's start with the role

As a Senior Data Scientist, you will be at the forefront of our AI developments,  analyzing data, building machine learning models to support our AI products and working along with the rest of the tech team to create successful AI products. The ideal candidate will have a deep understanding of machine learning algorithms and proven extensive experience in building  ML/AI powered applications in production.

As a Senior Data Scientist you will:

• Translate product requirements to machine learning problems and  identifying areas where AI can have the most business impact;
• Analyze data to identify significant patterns and generate actionable insights;
• Perform exploratory data analysis EDA and feature engineering to support the modeling process;
• Apply best practices on model selection, parameter tuning etc.;
• Run comparative experiments for model training;
• Analyze ML metrics to evaluate different potential solutions;
• Manage the full lifecycle of AI features, from data collection to model design and to implementation and optimization in production environments;
• Mentor and guide junior members, sharing knowledge and leading complex projects. 

What you’ll bring:

Must have:

• Expert knowledge of machine learning algorithm and respective theory;
• Extensive hands-on experience in delivering machine learning models to production;
• Experience in developing MLOps solutions;
• Knowledge of the Python machine learning ecosystem and solid software background in OOP;
• Knowledge of Deep learning;
• Strong skills in teamwork, communication, and analytical thinking;
• Fluency in English, both oral and written.

Nice to have:

• Experience with Big Data tools  (Spark/PySpark) and cloud environment, ideally Azure / Databricks;
• Experience in recommendation systems;
• Experience in GenAI application development;
• Relevant industry experience i.e. Fraud detection, CRM, Sportsbook etc.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-gs1

Let's start with the role

At Kaizen, we strive to harness the power of modern AI algorithms to continuously improve our product and business. Kaizen’s AI department consists of product, platform and research teams and lies at the core of that mission. We develop AI products for various applications, ranging from detection of fraudulent activity to personalized gaming recommendations and from AI-powered co-pilots to CRM optimizations. 

We structure our teams to be self-driven, autonomous, and cross-functional. Within these teams, you will have the opportunity to work with Data Scientists, Machine Learning Engineers, Data Engineers, Data Analysts, Product Owners and Agile Delivery Leads.

As a Senior Machine Learning Software Engineer, you will focus on delivering robust and scalable Machine Learning pipelines and you will support the operationalization of Machine Learning models. 

• Collaborate closely with data scientists in order to deliver production-ready model training pipelines;
• Design scalable solutions in a distributed environment;
• Design scalable inference pipelines and architectures;
• Implement model diagnostics such as evaluation, monitoring flows etc.;
• Automate model deployment, enable REST API model endpoints;
• Develop scalable model serving flows;
• Work on cluster optimization and scalability;
• Develop and maintain internal tools and libraries;
• Write CI/CD/CT pipelines.

What you’ll bring

• Extensive experience in software development using Python in large scale, high-performance production environment;
• Significant hands-on experience in designing ML software systems;
• Significant experience with cloud environments like Microsoft Azure or AWS;
• Solid understanding of:
• The ML project lifecycle;
• MLOps concepts and tools such as MLflow or Kubeflow;
• ML algorithms and models.

• Hands-on experience with Spark and PySpark;
• Excellent problem solving and communication skills.

#Machine Learning (ML) #MLOps #AIOps #Software Engineering

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-EL1

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

*A select number of positions require full-time in office attendance* 

If you're a Senior Go developer and want to get the chance to work on an ads platform that serves over 2.5 billion impressions daily, then keep reading. As a key member of the Ads delivery team you will have a mandate to take part in all stage of the ads delivery system development life cycle. 

What you'll be doing:

• Maintain existing system/product and support customer requests
• Design, implement and deploy new functionality/module/product
• Research/analyze new technology for ads delivery platform

What you'll need to be successful:

Must Haves: 

• Bachelor's Degree in Computing Science or related field
• Deep knowledge of Golang
• 3 to 5 years experience in programming with design/development of high performance system
• Familiar with networking programming such as tcp/ip programming
• Solid understanding of Object Oriented concepts
• Familiar with Web/Http server, such as nginx
• Good working knowledge of languages like BASH, Python on Linux

Nice to Have:

• Working experiences of java/c/c++ programming 
• Familiarity with NoSQL DB (Redis, etc.) 
• Broad knowledge of many of the following: Linux Administration, network, Web Servers, virtualization, security, availability, redundancy and monitoring.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

 *A select number of positions require full-time in office attendance* 

The Data Warehouse Services team plays a vital role in our organization. They are responsible for storing vast quantities of data from many sources and responsible for disseminating data across the organization to various different groups. They are one of the backbones of data at our organization and they are seeking a Senior Data Analyst to join their team. 

What you'll be doing: 

• Collaborate with internal stakeholders including; Directors, Analysts, and Developers to understand business objectives and requirements, and help define the strategy, content, and features for our reporting environments. 
• Engage with business partners at all levels to discuss and clarify data analysis, needs and requirements. 
• Analyze data structures and content from data marts to support business intelligence initiatives.
• Thrive in a fast-paced environment, where multitasking and adaptability are essential. 
• Participate in brainstorming sessions to define functional requirements, organize content, map process flows, and specify report features. 
• Develop and optimize queries to investigate data issues or new reporting structures for various business units.  
• Work closely with Database Administrators and Developers to estimate time and effort for report projects and refining these estimates throughout the project.  
• Collaborate with Project Managers to track project status, identify potential risks,and resolve issues as they arise. 
• Become a subject matter expert in relevant business domains and reporting tools.  
• Assist in coordinating and maintaining development roadmaps to ensure alignment with business goals. 

What you'll need to be successful: 

Must Haves: 

• 5+ years of experience in a similar role. 
• Knowledge of tools to create, extract, and analyze from SQL Server / Excel / PowerBI / Fabric / Cubes. 
• Strong customer support experience. 
• Understanding Data flow Concepts. 
• Understanding Business Model Concepts. 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees  

In this role you may be exposed to adult content  

Location: Come and join us in Athens or Thessaloniki!

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week, with most shifts being 23:00-07:00

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Triage issues and escalate them when necessary
• Cooperate with other departments to assist inside projects and resolve technical issues

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 
• The ability to speak, read and write Greek and English, any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

Location: Come and join us in Athens or Thessaloniki

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Triage issues and escalate them when necessary
• Cooperate with other departments to assist inside projects and resolve technical issues

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 
• The ability to speak, read and write German and English; any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.