The Operations team at Bolt holds full responsibility for strategy, marketplace health, and growth in Dar es Salaam. To further expand on our success story, we’re looking for a data-driven and passionate Operations Manager with a get-it-done attitude, ready to drive strategic initiatives and help transform the mobility industry in Tanzania.

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa — and it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we hope you can help us make it happen!

As an Operations Manager, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

• Own and manage Bolt’s operations strategy for Dar es Salaam, with a focus on fleet performance, marketplace health, and supply engagement
• Driver Growth (Acquisition Engine) – Own and scale the end-to-end driver acquisition funnel (Leads → Activation → Active), delivering sustained net activations growth with strong early retention, efficient acquisition costs, and smooth onboarding processes.
• Fleets (Structured Supply Growth) – Build and grow high-quality fleet partnerships, increasing reliable multi-vehicle supply and fleet GMV contribution through disciplined B2B acquisition and strong partner account management.
• Vehicles (Quality & Compliance Backbone) – Own vehicle onboarding, inspection, branding, and compliance standards to ensure high tagging accuracy, strong category alignment, and adherence to operational requirements.
• Lead initiatives to reactivate underutilized fleet vehicles and improve the performance of active drivers and fleet partners
• Analyze operational data and local trends to identify growth opportunities and pain points, and develop actionable solutions
• Build and strengthen relationships with fleet partners, drivers, and other stakeholders to increase loyalty and engagement
• Collaborate with HQ teams including Product, Legal, Central Operations, and Marketing to execute on strategic priorities
• Design and roll out city-specific growth campaigns and efficiency-enhancing initiatives
• Track and report on KPIs, ensure operational excellence, and continuously seek process improvements
• Host training sessions, workshops, and roundtables with key partners to ensure alignment and performance

• You have 7+ years of experience in Operations, Startups, Strategy Consulting, Mobility, Logistics, or other relevant organisations
• You are a strong collaborator with excellent communication skills in English
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 500+ cities across 45 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Be part of an international and diverse team, in which we ensure a cooperative work environment

*Some perks may differ depending on your location.

About Sand

Sand Technologies is a global Physical AI company using data and AI to make critical industries work better. We partner with governments, cities and enterprises to improve how essential systems operate across healthcare, water, energy, telecommunications and infrastructure.

Our work delivers proven real-world impact. We have built AI systems that help manage London’s water supply, supported telecom network planning across hundreds of cities, and developed digital healthcare platforms serving tens of millions of people across Africa. From intelligent command centers to AI-powered infrastructure platforms, we help organizations sense, analyze and act in complex environments.

Our people are ambitious, curious and relentlessly practical. Our teams work alongside clients in the field, solving hard problems and deploying solutions that last. With colleagues across Africa, Europe, the UK and the US, we operate across the full stack - from research and engineering to deployment and capability building.

Our mission is simple: to harness AI to solve humanity’s most pressing challenges.

About the role

Sand is expanding across Africa and beyond, partnering with governments and public sector officials to deliver transformative AI and data solutions. We have deployed our flagship platform - the Health Operating System (HOS) - in more than 5 countries already. 

In Rwanda, hundreds of clinics have already been digitized, transforming rural facilities into next-generation health centers that are redefining care in Africa. Sand’s groundbreaking HOS integrates data and services to drive better outcomes - from maternal health to chronic disease management - already reaching more than 1 million patients. Designed for digital empowerment, the HOS equips thousands of frontline health workers with the tools and support they need to magnify their impact and strengthen community health.

The HOS is already operational across multiple countries, with plans to expand to 16 countries by the end of 2026, led by our Country Directors. 

This is not an idea — it’s already happening, and the momentum is accelerating. But healthcare is only one example; Sand is growing in various industries, namely water, energy, and telecommunications.

We are looking for an Operations Specialist who will own the last mile—ensuring equipment, systems, and teams are ready to launch. This is a logistics-heavy, action-oriented role perfect for detail lovers who like fieldwork.

Specific Responsibilities

• Own & coordinate tech and hardware deployments to health posts and ICs.
• Ensure deployment readiness: power, internet, devices, trained users.
• Maintain deployment logs and timelines.
• Work closely with integrators and support teams post-deployment.

Requirements - Essential

• 2–4 years of experience in field logistics, operations, or deployments.
• Basic tech troubleshooting and configuration knowledge.
• Strong organizational skills and resilience under pressure.
• Field readiness—able to travel frequently, often to rural areas.
• Must be in Tanzania.

Work Environment

This is a hybrid role with significant in-person requirements. While some responsibilities can be performed remotely, the role demands regular presence on the ground to build relationships, oversee implementation, and liaise with local stakeholders. At the same time, given the high degree of virtual collaboration with colleagues and partners across multiple geographies, the successful candidate must be highly self-driven, comfortable working in small in-person teams while contributing to larger efforts virtually, and disciplined in using online collaboration tools and video conferencing to maintain constant communication.

What drives our operations? Our people! We’re looking for a sharp, data-driven Operations Specialist to drive Driver Growth, Planning, and City Expansion in Dar es Salaam, Tanzania.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist – Driver Growth, Planning & City Growth, you will play a key role in launching and scaling secondary cities across Tanzania. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. This hands-on role requires strong analytical thinking and execution discipline. You will manage the driver acquisition funnel, translate data into clear action plans to drive growth, and work closely with local teams and cross-functional stakeholders, including Marketplace, Driver Engagement, and Rider teams, to ensure these cities become high-performing marketplaces with sustainable supply-demand balance.

• Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
• Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
• Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
• Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
• Identify and resolve bottlenecks across onboarding, compliance, and activation processes
• Support expansion into new and secondary cities across Tanzania by building and executing structured growth plans
• Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
• Run targeted initiatives to drive both driver activation and ride demand at the city level
• Monitor, analyse, and report on key performance metrics across driver growth and city performance
• Translate data insights into prioritised execution plans and support forecasting of supply needs
• Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance

• You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
• You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
• You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
• You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
• You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
• You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
• Experience in Tanzania or similar markets is an added advantage

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in scaling cities and building a high-performing marketplace.
• Own end-to-end driver growth and expansion initiatives with real business impact.
• Gain exposure to regional markets across East Africa.
• Work in a fast-paced, execution-driven team with strong ownership culture.
• Accelerate your professional growth with hands-on experience and learning opportunities.
• Enjoy a collaborative environment focused on solving real-world mobility challenges.

*Some perks may differ depending on your location.

About Imagine Worldwide

Imagine Worldwide Tanzania (Imagine-TZ) is a non-profit organization affiliated with Imagine Worldwide (IW), a global NGO committed to transforming education through innovative technology. Imagine-TZ seeks to demonstrate that children — when provided with access to personalized, tablet-based learning — can acquire foundational literacy and numeracy skills with minimal adult supervision. By leveraging evidence-based digital learning solutions, IW partners with governments, schools, and communities to expand access to quality education for underserved children across the country.  Literacy and numeracy skills are the basis for a better life and the positive benefits to health, wealth, and social outcomes are multi-generational. However, 9 out of 10 children across Sub-Saharan Africa cannot read and understand a simple text by age 10. Imagine works with partners worldwide to confront this crisis, using data and research to continuously refine and scale its foundational learning solution.

Imagine- TZ has recently signed a Memorandum of Understanding (MoU) with the Ministry of Education, Science and Technology (MoEST), the President’s Office - Regional Administration and Local Government (PO-RALG), and the Ministry of Education and Vocational Training (MoEVT) in Zanzibar to implement a program known as MsingiTek. This program will be rolled out in five regions of mainland (Morogoro, Manyara, Shinyanga, Tabora, and Ruvuma) as well as across 11 districts of Zanzibar. The first phase of the program, launched in May 2025, will reach 533 public primary schools (500 in mainland Tanzania and 33 in Zanzibar) over the course of 15 months. If MsingTek demonstrates improvements in literacy and numeracy outcomes, it will be scaled nationwide in close collaboration with the government. This initiative has the potential to transform the learning journey for millions of children across Tanzania.

About the Role

The Executive Associate will play a supporting role in carrying out Imagine’s mission, to design, test, and scale tablet-based learning solutions that enable children to become literate and numerate. The position offers an international, flexible, learning environment to enhance individual career development and growth. The Executive Associate will join a highly committed and collaborative team that is working together to empower every child, everywhere to achieve their full potential. They will work directly with the Executive Director of Imagine Tanzania, to support Imagine’s growth in our scale countries. 

Over the next six years, Imagine’s goal is to serve more than 10 million children in at least four countries, ultimately achieving three times the typical level of literacy and numeracy outcomes of national education systems in Africa (60% fluency by the age of 10, as opposed to 20%). This all while delivering the program at less than $7 per child per year.

Key Responsibilities

The Executive Associate will work closely with the Executive Director, focusing not only on providing administrative and operational support but also on driving key organizational initiatives in Tanzania. This role involves co-ordinating the country office and supporting operational excellence, conducting research for problem or root-cause analysis, preparing impactful presentations, and managing strategic projects to enhance the effectiveness and efficiency of Imagine Worldwide's mission delivery. The ideal candidate must be a strong operator with relationship-building skills. The Executive Associate’s responsibilities will include - but will not be limited to - the  following: 

Administrative Support

• Work directly with the Executive Director to support key aspects of their work;
• Act as the point of contact for the Executive Director in engagements with Imagine Worldwide, the Government and other external partners. This includes receiving calls and visitors, answering a variety of questions with tact and diplomacy, taking messages, and directing calls appropriately for resolution.
• Prepare impactful presentations for meetings, including gathering documents, drafting documents or presentations, and attending to the logistics of meetings;
• Consolidate notes from meetings and discussions, share action steps, and follow up to resolve issues. 
• Draft, review, and send communications on behalf of the Executive Director. Coordinate work with other staff as needed and play a key role in the coordination of organizational efforts both within and outside Imagine Tanzania;
• Collect and consolidate weekly updates across functions for sharing with Executive Director and the entire organization, and proactively identify and flag areas requiring support or improvement:
• Share weekly updates and monitor engagement and questions. 
• Assist with meeting scheduling and manage calendars in line with the Executive Director preferences:
• Conduct weekly detailed review of their calendar and make adjustments as required to facilitate travel and optimize productivity
• Ensure PTO days are loaded and visible on relevant team calendars to protect their breaks;

Country Board Support

• Lead in the preparation and review board packs for board meetings, including gathering documents, drafting documents or presentations and/or formatting documents to deliver highly professional output.
• Take minutes during board meetings, share action steps and follow up to resolve issues.

Organizational Management

• Consolidate requests and inputs to prepare weekly agenda for management  meetings with support from the Executive Director;
• Manage invitations and communications with management  team on meeting changes;
• Support the Executive to manage information flow across the organization and all digital channels, in a timely and accurate manner;
• Track and manage key strategic projects and initiatives, maintaining project plans, monitoring progress against milestones, identifying risks, and ensuring timely delivery of priorities.
• Drive rigorous follow-up structures to monitor performance vs targets; 
• Lead project management processes across priority initiatives, including project planning, scoping, prioritization, execution, and cross-functional coordination to ensure effective delivery.
• Track progress on strategic initiatives, ensuring clear visibility of priorities, timelines, and follow-ups for the Executive Director and leadership team.
• Prepare concise monthly country reports summarizing key metrics and updates from country teams;
• Adopt a data-driven approach to challenges, delving into analytics to identify key areas for improvement and driving initiative;
• Spearhead interdepartmental strategic initiatives, including the rollout of new systems and processes, or process optimizations;
• Keep the Executive Director advised of time-sensitive and priority issues, ensuring appropriate follow-up.

Travel and Logistics Support

• Co-ordination of all travel and logistics for the Executive Director;
• Manage all flight bookings directly or through a travel agent as required, as well as road trips, transfers, and accommodation;
• Complete pre-flight check-ins, flight, and all travel changes that may arise;
• Lead in planning, organization, and execution of in-person retreats and meetings, including, senior leadership retreats, and organization-wide team retreats.
• Assist with travel bookings and logistics for the senior leadership team, donors, and consultants as required.

Knowledge Management & Productivity Tools Support

• Contribute to maintaining the Imagine ‘Playbook' where we codify the ‘Imagine way’ for team members and partners to leverage;

• Support strategies to drive utilization and adoption of online collaboration and productivity tools for project management and stakeholder management, to enable as much asynchronous work as possible and maximize team productivity;
• Lead and coach team members on the use of online collaboration and productivity tools to enable as much asynchronous work as possible to maximise working hours

Requirements

Minimum Qualifications

• Bachelor’s Degree
• A minimum of 5 years’ experience in operations management, project management, or a similar field.
• Strong digital literacy skills using a variety of no-code, artificial intelligence tools, other productivity and collaboration tools.
• Additional work experience is welcome.  

Ideal Candidate Profile

Exceptional project management skills and proven experience that includes: 

• Strong communication skills and ability to write clear and concise reports and synthesise information into compelling presentations in English.
• Strong interpersonal and relationship-building skills.
• Ability to work effectively in multicultural environments and teams.
• Familiarity with productivity and collaboration tools for task and project management.
• Excellent working knowledge of G Suite, MS Office, Slack etc.
• Exceptional with the use of AI tools such as ChatGPT, GoPilot, Google AI etc.
• Strong aptitude for data analysis and data-driven decision-making
• Strong organizational skills and superior attention to detail
• Ability to work under pressure and meet deadlines
• Ability to prioritize and display a high level of adaptability/flexibility

Qualities

•  Passion for Imagine’s mission and vision 
•  Demonstrated commitment to equity in educational access and outcomes
• Passion for project management
• Demonstrated ability to think independently and solve problems
• Collaborative team player; clear and proactive communicator
• Flexible, adaptable, and able to work in a fast-paced, changing environment

Compensation & Benefits

Salary is competitive and commensurate with experience.

Location

The Executive Associate must be based in Dar es Salaam, Tanzania, and will travel frequently within the country.

* * *

Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We’re looking for a strategic, analytical, and solutions-driven Senior Operations Manager to lead Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety in Tanzania. This role is central to the success of our local operations — from supply retention to rider lifecycle, platform safety, and expansion. You will own mission-critical KPIs and drive initiatives that scale our marketplace and ensure a safe, compliant, and high-performing ecosystem.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

• Driver Engagement, Retention & Growth: Lead driver engagement strategies to build an active, high-quality supply base; optimize onboarding, activation, and reactivation to achieve >90% MoM retention; and launch reward, support, and data-driven programs to improve performance, loyalty, and reduce churn.
• Marketplace Performance & Unit Economics: Maximize Finished Rides while ensuring alignment with Payback and IRR targets; continuously monitor marketplace health and implement initiatives that improve efficiency and outcomes.
• City-Level Operations & Execution: Own city-level performance by identifying blockers, defining solutions, and executing city-specific strategies in collaboration with cross-functional teams.
• Supply–Demand Optimization: Optimize the balance between supply and demand to reduce cancellations, improve ETAs, and enhance overall marketplace reliability and quality.
• Rider Growth & Experience: Drive growth in active riders and rides per user, improve rider retention and LTV through targeted engagement, category expansion, and close partnership with Marketing on demand-side campaigns.
• Risk, Safety & Compliance: Lead safety initiatives in collaboration with government, LATRA, and law enforcement; ensure compliance with local laws and policies including tax reporting; and mitigate risks by maintaining marketplace quality and trip authenticity.
  

• Experience: 9+ years in operations, mobility, marketplace platforms, or logistics.
• Leadership: Proven track record leading large-scale operational or marketplace functions.
• Data-Driven: Strong analytical mindset with expert-level Excel or Google Sheets skills.
• Execution-Oriented: Strategic thinker who can drive measurable outcomes.
• Communication: Excellent verbal and written communication in English (Swahili a plus).
• Adaptable: Comfortable working in a fast-paced, evolving environment.
• Customer-Focused: Passion for improving the experience of both riders and drivers.

Experience is great, but what we really look for is drive, intelligence, and integrity. Even if you don’t tick every box, please consider applying.

• Play a direct role in shaping the future of mobility.

• Impact millions of customers and partners in 600+ cities across 50 countries.

• Work in fast-moving autonomous teams with some of the smartest people in the world.

• Accelerate your professional growth with unique career opportunities.

• Get a rewarding salary and stock option package that lets you focus on doing your best work.

• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork..

• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.