Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The General Affairs Manager ensures smooth operations at HQ and fulfillment sites by managing facilities, procurement, infrastructure, and employee welfare.

What You Will Do 

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.

Basic Qualifications  

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Project Management: Responsible for planning, executing, and monitoring general affairs projects.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.
• Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Preferred Qualifications 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The General Affairs Manager ensures smooth operations at HQ and fulfillment sites by managing facilities, procurement, infrastructure, and employee welfare.

What You Will Do 

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.

Basic Qualifications  

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Project Management: Responsible for planning, executing, and monitoring general affairs projects.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.
• Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Preferred Qualifications 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

About the Role

You will own the factory execution layer that translates quality problems into implemented fixes at our supplier partners across Taiwan and Southeast Asia. You will build the supplier quality function — yield governance, CAPA discipline, field failure closure — and you will personally drive cross-product factory issues to closure on a defined timeline. The role carries authority to hold shipments and halt production for quality.

What You'll Do

• Cross-Product Factory Execution: Take full ownership of factory-side issues regardless of product line or supplier. Upon receiving a defined problem and proposed fix, drive the implementation through the supplier to verified closure. Translate engineering intent into floor-level action, replacing ambiguity with strict accountability and clear timelines.
• Quality Systems and Data Ingestion: Build yield and failure data infrastructure featuring automated threshold alerts and cross-product failure mode tracking. Lead the Production Data program and define required fields (yields, cycle times, retest rates, test coverage, defect Pareto). Partner with internal team to ingest data into our warehouse, replacing ad-hoc supplier reports with quality dashboards.
• Supplier Production Quality: Establish yield review cadence at each supplier. Drive PCBA yield, functional test yield, burn-in yield, and time-to-failure analysis. Chair weekly quality reviews with supplier leadership and hold production when quality evidence warrants.
• NPI Quality: Partner with HW Engineering on DFM and DFT reviews.
• CAPA and Corrective Action: Own the supplier CAPA program end-to-end. Drive root cause to evidence-backed closure with a focus on preventative action. Maintain a CAPA record that withstands ISO audit and IPO diligence.
• Field Failure Analysis: Close the loop from field returns to supplier corrective action. Partner with HW Engineering and third-party labs on failure analysis. Feed findings into design, process, and incoming inspection changes.
• Supplier Audits: Conduct on-site process audits at suppliers and critical sub-tier suppliers. Validate test equipment calibration, operator training, process adherence, and document control. Report findings in audit-grade format.
• Test Coverage and Test Log Governance: Define testing requirements, coverage levels, and data retention standards for each supplier. Identify and close gaps across stations and product lines.
• Strategic Foundation: Establish the data foundation for supplier scorecards, SBRs, and board-level quality reporting. Establish yield review cadence at all primary suppliers and close the open supplier CAPA backlog to audit-grade standard.

What You Bring 

• Five or more years in factory quality, supplier quality, manufacturing engineering, or factory operations roles at a hardware or electronics company.  
• Demonstrated track record of driving cross-functional manufacturing problems to implemented closure. Direct experience managing supplier or contract manufacturing quality in Taiwan and Southeast Asia.
• BS or MS in Electrical or Mechanical Engineering. Six Sigma Black Belt or equivalent formal training. Working knowledge of ISO 90001:2015, APQP, PPAP, 8D, and SPC.
• Native or fully fluent Mandarin, including reading and writing capability sufficient to review Chinese-language QC reports, work instructions, and supplier responses.  Professional English for US team communication, technical documentation, and executive presentation. 
• Electronics manufacturing depth: PCBA assembly, functional test, burn-in, box build.  Working knowledge of mechanical assembly processes and materials. Experience in imaging, IoT, wireless, access control, or adjacent connected hardware is preferred.
• Advanced data analysis skillset.
• Prioritize verified effectiveness over status updates; You hold suppliers and internal team to firm deadlines and deliverables. Serve as the primary point of contact for Engineering, Sourcing, and Supply Chain Management to resolve factory issues.
• Ability to travel 30% to supplier factory sites (primarily Taiwan, Vietnam, Thailand, with occasional travel to China). Occasional travel to US headquarters.

Bonus

• Master’s degree or MBA.
• Prior experience building a quality function in region.
• ASQ CQE, CQA, or CRE certification.
• Experience with security, surveillance, or access control hardware.
• Prior experience integrating supplier or factory data into a centralized data warehouse or analytics platform.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits 

Additional Information 

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

The opportunity:

As a Sr. Air Freight Manager you are part of the core regional leadership team at Flexport overseeing the regional Air business of Flexport. You are a strategic thinker and a strong change leader able to set and implement the strategic roadmap. You excel at relationship building and can create strong partnerships internally and externally (carriers, customers) to support our strategy. You are a high energy, hands-on team leader able to lead and grow a team across multiple locations. You have a proven track record of driving profitable growth and deep experience managing P&Ls. You are a deep expert in the freight forwarding market and processes, able to guide your team on how to execute as well as interact with our software engineering team on building a best-in-class forwarding product.  

What You'll do

Set and implement the strategy for air freight in your region.

• Set the financial targets (volume, revenue, net revenue, gross profit, etc…) working hand in hand with Sales, Finance and Regional Air leadership
• Develop the strategy and tactics to execute against your Annual Operating Plan (AOP).
• End-to-end ownership of country P&L including gross revenue, COGS, net revenue and operating expenses. By leveraging your core value drivers of procurement, pricing, planning and business development you will fuel growth.
• Ownership of all operational metrics for your region including on-time performance, schedule quality, productivity
• Drive day-to-day the implementation of your region’s strategy, ensuring you have the right metrics in place to track performance, that objectives are well cascaded within your teams and steering execution against agreed initiatives
• Ensure we have regular reporting of progress against plan and promote visibility to the executive leadership of the company

Develop and execute your country’s procurement strategy for all trades

• Identify procurement opportunities and lead strategic negotiations to secure the most value.
• Administer a clear vendor strategy for the region identifying which airlines, handlers, and truckers we should leverage; establish service level agreements; and administer rigorous performance management.
• Formalize a long-term vision on where we want to procure ourselves vs. use a third-party forwarder and maintain an implementation roadmap.
• Establish and maintain executive-level relationships with key contacts at airlines domiciled in the region.
• Constantly monitor our end-to-end procurement cost vs. market and ensure the team continuously drives improvements in our overall competitiveness

Drive product development by building service capabilities for Flexport air in your region

Align regional product capabilities with the market by partnering closely with regional operations on end-to-end service level agreement standardization. 

• Develop new products when gaps persist. You are identifying market needs and building end-to-end solutions to bring Flexport to market parity or exceed market expectations. 
• Operations leadership on product quality, driving best-in-class quality as measured by on-time performance, schedule quality, and other metrics as defined 
• Partner with our product and engineering teams to identify product and feature gaps. You act as a business partner to them and provide subject matter expertise in order to establish product requirements and product roadmap.  

Lead and develop a high-performing air freight team

• Define the target organization required to meet the regional strategic goals working hand in hand with Sales and Finance.
• Recruit and develop a high-performing Air Management team partnering closely with other cross-functional teams such as sales and account management. 
• Ensure team objectives and individual objectives are in place for each team member and actively manage the team engagement, performance and growth
• Lead the team through the frequent transformations and re-organizations required in a high growth company, ensuring they constantly embrace change while maintaining a high performance
• Be a role model for Flexport values

Partner with Sales Organization to drive go-to-market strategies and lead pricing strategy

• Drive strong collaboration between Demand teams and the regional air team to design and implement the best end to end products for our customers.
• Ensure your team provides deep market expertise, operations expertise, technological expertise and consultative sales support to the sales organization to grow our book of business in your region. 
• Ensure market intelligence, as well as sales collateral on products, are properly formalized and disseminated.  Enable the Demand teams on selling all air products. 
• Drive pricing strategy, leveraging key metrics such as conversion rates. You set the tone for how we price, leading markup management strategies for trade-lanes and customer segmentation while also spearheading investment decisions for strategic accounts. 

What You should have

• 10+ years of experience at a freight forwarder, airline or in logistics operations
• Experience on procurement, and airline relationships out of the Taiwan market.
• Hands on leader with experience managing and motivating large diverse team and implementing large scale organizational transformations
• Strategic thinker and very strong day to day implementer
• Deep freight forwarding market and freight forwarding operations expertise. Previous experience in leadership role in freight forwarding operations a plus
• Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers and metrics
• Excel to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail, love to dive deep in all operational processes

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Operations Program Management (OPM) Team

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As we scale our hardware operations, we are looking for a dedicated Materials Program Manager/Analyst to provide deep supply chain visibility, materials oversight, and financial reporting support for our OPM team — allowing our broader operations team to stay focused on strategic execution and uninterrupted supply continuity.

A day in the life (Responsibilities) 

• Supply Chain Tier Management: Partner with CMs on Clear-to-Build (CTB) analysis and provide visibility into materials supply, projected coverage, and constraints across supply chain tiers.
• Allocation Strategy & Reconciliation: Develop data-driven allocation strategies for supply-constrained environments and standardize material allocations between Toast and CM vendors to prevent shortfalls and miscommunications.
• Non-Standard Process & Inventory Oversight: Manage protocols for consigned inventory and non-standard material handling, including coordination of shipments, POs, and reconciliation for high-value components sourced through third-party brokers.
• Excess & Obsolete (E&O) Risk Management: Proactively identify E&O inventory risks and present mitigation plans to leadership; support EOL transitions and next-generation component integration roadmaps.
• Financial Reporting & Analytics: Act as the primary liaison for material reporting needs from Finance and Accounting, maintaining dashboards that provide cross-organizational visibility including PO cost tracking.
• Cross-Functional Alignment: Drive alignment with Demand Planning and Strategic Sourcing to optimize material allocation, reduce procurement costs, and support supply/demand decision-making.
• Work mode: Hybrid (2-3 days in Office)

What you'll need to thrive (Requirements)

• 5+ years of experience in supply chain, materials management, or operations within the semiconductor, PCBA, or contract manufacturing industry
• Demonstrated experience managing consigned inventory, third-party broker relationships, and multi-party purchase order coordination
• Proficiency in CTB analysis, materials planning, and supply/demand modeling
• Strong background in financial reporting and cross-functional collaboration with Finance and Accounting teams
• Experience developing allocation strategies in supply-constrained environments across multiple programs or lines of business
• Proven ability to identify and mitigate E&O and EOL risks at scale
• Excellent analytical skills with experience building and maintaining supply chain dashboards and reporting tools
• Strong communicator with the ability to synthesize complex materials data for both operational and executive audiences

Special Sauce (Nice to Haves)

• Experience working with memory components (DRAM, NAND) and familiarity with memory supply chain dynamics
• Background supporting hardware or IoT product supply chains
• Familiarity with Contract Manufacturing relationships
• Experience in a high-growth technology company managing supply chain complexity at scale
• Proficiency with ERP systems (e.g., SAP, Oracle) and supply chain analytics tools

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Role Summary and Impact

• Deliver expected revenue targets as defined.
• Work closely with key stakeholders to assess market demand and establish current and future growth potential.
• Understand marketing objectives to lead the team to create relevant proposals.
• Consult and provide proactive programmatic solutions to clients.
• Development of cross-channel data strategies and audience buying strategies.
• Educating WPP Media agencies & clients regarding media solution propositions and products.
• Presenting to agency client teams regarding new media solution releases, proactive media solution proposals, Lead quarterly agency reviews.
• Influence and drive adoption of media solution programmatic solutions via workshops, training, brainstorm and pitch sessions with agency.
• Work closely with Operations and Supply teams locally to ensure smooth rollout of campaigns.
• Looking for and working with media solution planners and their clients to push incremental investment opportunities for clients already working with media solution.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role, it will be critical to embrace WPP & WPP Media’s shared core values:

• Minimum 5 years of Digital experience
• Working knowledge of Search Marketing practices
• Working knowledge of PPC Bid management tools
• Strong presentation & client servicing skills
• Ability to manage workflow effectively both internally and with third parties
• Strong technical knowledge with an analytical mind
• Attention to detail with good levels of accuracy
• An excellent work ethic and problem-solving skills
• Able to meet deadlines in a fast-paced agency environment
• Able to follow instructions, be and work autonomously
• Have a passion for learning
• Work effectively in a team environment
• Must be someone who can convince agencies and clients as the importance of data driven audience strategies within their business. They must have gravitas and be convincing to all parties. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

ABOUT THE TEAM

The Taiwan Team at Anduril is responsible for capturing and expanding business in Taiwan. The team networks across the company and customers to orchestrate operations across business lines and functional areas to deliver technology to Taiwan. The team is comprised of Business Development, Program Management, Operations and Supply Chain professionals responsible for delivering capability at scale in a timely manner.

WHAT YOU’LL DO

• Strategic Leadership & Customer Engagement: Partner with the Taiwan Country Lead to define and execute the country strategy, driving capture efforts, effective customer engagement, and ensuring clarity and focus across a broad portfolio of programs, recruiting, and regional initiatives.
• Operational Excellence & Scaling: Lead the resolution of complex business operations problems to ensure smooth scaling in Taiwan and the broader region. Facilitate cross-functional collaboration, overseeing program planning, budget management, import/export of technology, and overall operational efficiency.
• Enable Business Lines & Cohesive Execution: Unify and enable Anduril's Divisions and Business Lines operating in Taiwan, providing critical onboarding, customer expertise, planning support, and communications. Drive coherent cross-business line execution, converting pilot programs to programs of record, ensuring excellent sustainment, and representing product/engineering needs.
• Localization & Industrial Base Development: Spearhead effective localization efforts in close partnership with Supply Chain, Production, Deployments, and Sustainment teams. Develop local capacity and resilience, contribute to the industrial base, and establish strategic partnerships to shore up Anduril’s long-term success and longevity in-country.
• Infrastructure, Facilities & Security: Establish and scale the necessary physical and operational infrastructure across the region. This includes facilities management (upgrades, new developments, operational performance), and robust security measures (physical, personnel, and information systems) in collaboration with HQ SMEs.
• Logistics & Hardware Oversight: Direct logistics operations, including shipping, inventory management, and last-mile delivery of hardware assets, ensuring seamless support for in-country programs.
• Export Control & Regulatory Compliance: Ensure strict adherence to all export regulations (e.g., EAR, ITAR) and other local and international compliance requirements for hardware and knowledge transfers, working closely with Anduril’s legal and compliance teams.
• Talent & Team Development: Champion local hiring, conduct headcount analyses, and oversee talent development initiatives, including mentoring, performance measurement, and career progression, fostering a strong Anduril culture in the region.
• Brand & External Representation: Act as a key representative for Anduril to customers, partners, and the public, embodying our ethos and effectively communicating our innovative approach to next-generation defense technology. Work with Communications and USG agencies to develop Anduril's brand in-country.

REQUIRED QUALIFICATIONS

• You have 8+ years of varied experience in an operating role at a high-growth technology company, starting a venture, or in finance or consulting
• You have excellent written and communication skills, and have the ability to communicate in both English and Mandarin
• You love solving complex, ambiguous, cross-functional problems in a people-centric way
• You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility
• You’re highly detail oriented and data-driven
• You’re discerning and an incredibly fast learner
• Ability to obtain and hold a Taiwanese government security clearance

PREFERRED QUALIFICATIONS

• Previous military or government experience, or experience working with government and/or defense customers
• Previous experience working in the tech industry
• Experience managing technical projects
• Technical acumen and deep familiarity with AI and autonomous systems

About EssenceMediacom : A Leading WPP Media Brand

EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

• Develop and follow best practices and procedures/process for media planning & operations
• Set viable objectives and KPIs, and recommend/develop measurement methodology against all briefs
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• Provide guidance to the team on planning, operations, and optimization of digital campaigns.
• Collaborate closely with internal stakeholders to ensure the campaign's smooth implementation
• To update the team and clients on new trends and changes in the media landscape (e.g. new media vendors, new ad formats, etc.)

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Around 5-7 years of experience in media agency
• With leadership track record, guiding a small team
• Experience working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources
• Competent in media planning and buying across all platforms with a good understanding and working knowledge of digital media.
• Shows a depth of understanding of the industry, business, brands and consumers in client conversations.
• Possess strong thought leadership and ability to tell a compelling digital story.
• A track record of success in integrating a digital product offering into a wider communications planning offering (offline and online).
• Applied knowledge of 3rd party ad-serving, website and tracking and associated technologies a must, especially programmatic.
• Positive team spirit with the willingness to go the extra mile and passion for thinking outside the box.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

• Be the trusted advisor/ to-go person within the team and with clients for all things related to digital/ media
• Responsible for overall campaign strategy, planning, implementation, and post-campaign reviews for your set of brands.
• Develop and follow best practices and procedures/process for media planning & operations
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• To be a team player and work well with all members of the team to ensure all tasks are fulfilled. Guide and advise the wider team on best practices, innovation, and work processes.
• Collaborate closely with internal stakeholders to ensure the campaign's smooth implementation
• To update the team and clients on new trends and changes in the media landscape (e.g. new media vendors, new ad formats, etc.)"

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Media agency experience for at least 4 years.
• Expertized knowledge of digital media planning & buying; basic knowledge of offline media.
• Experienced of operating different media tools, ie Clear Decision, Arianna."
• Good English skills especially in writing, reading, and speaking.
• Well time management, able to manage multi-task and work closely with your team keeping things on track.
• Proactive & responsible, detail oriented preferred.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

• Be the trusted advisor/ to-go person within the team and with clients for all things related to digital/ media
• Responsible for overall campaign strategy, planning, implementation, and post-campaign reviews for your set of brands.
• Develop and follow best practices and procedures/process for media planning & operations
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• To be a team player and work well with all members of the team to ensure all tasks are fulfilled. Guide and advise the wider team on best practices, innovation, and work processes.
• Collaborate closely with internal stakeholders to ensure the campaign's smooth implementation
• To update the team and clients on new trends and changes in the media landscape (e.g. new media vendors, new ad formats, etc.)"

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Media agency experience for at least 4 years.
• Expertized knowledge of digital media planning & buying; basic knowledge of offline media.
• Experienced of operating different media tools, ie Clear Decision, Arianna."
• Good English skills especially in writing, reading, and speaking.
• Well time management, able to manage multi-task and work closely with your team keeping things on track.
• Proactive & responsible, detail oriented preferred.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Role Summary and Impact

• Be the trusted advisor/ to-go person within the team and with clients for all things related to digital/ media
• Responsible for overall campaign strategy, planning, implementation, and post-campaign reviews for your set of brands.
• Develop and follow best practices and procedures/processes for media planning & operations
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• To be a team player and work well with all members of the team to ensure all tasks are fulfilled. Guide and advise the wider team on best practices, innovation, and work processes.
• Collaborate closely with internal stakeholders to ensure the campaign's smooth implementation
• To update the team and clients on new trends and changes in the media landscape (e.g., new media vendors, new ad formats, etc)"

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Media agency experience for at least 4 years.
• Expertized knowledge of digital media planning & buying; basic knowledge of offline media.
• Experienced of operating different media tools, ie Clear Decision, Arianna."
• Good English skills especially in writing, reading, and speaking.
• Well time management, able to manage multi-task and work closely with your team keeping things on track.
• Proactive & responsible, detail oriented preferred.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About Mindshare : A Leading WPP Media Brand

Mindshare, part of WPP, delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.

Role Summary and Impact

• Develop and follow best practices and procedures/process for media planning & operations
• Set viable objectives and KPIs, and recommend/develop measurement methodology against all briefs
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• Provide guidance to the team on planning, operations, and optimization of digital campaigns.
• Collaborate closely with internal stakeholders to ensure the campaign's smooth implementation
• To update the team and clients on new trends and changes in the media landscape (e.g. new media vendors, new ad formats, etc.)

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Around 5-7 years of experience in media agency
• With leadership track record, guiding a small team
• Experience working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources
• Competent in media planning and buying across all platforms with a good understanding and working knowledge of digital media.
• Shows a depth of understanding of the industry, business, brands and consumers in client conversations.
• Possess strong thought leadership and ability to tell a compelling digital story.
• A track record of success in integrating a digital product offering into a wider communications planning offering (offline and online).
• Applied knowledge of 3rd party ad-serving, website and tracking and associated technologies a must, especially programmatic.
• Positive team spirit with the willingness to go the extra mile and passion for thinking outside the box.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About Mindshare : A Leading WPP Media Brand

Mindshare, part of WPP, delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.

Role Summary and Impact

• Develop and follow best practices and procedures/process for media planning & operations
• Set viable objectives and KPIs, and recommend/develop measurement methodology against all briefs
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• Provide guidance to the team on planning, operations, and optimization of digital campaigns.
• Collaborate closely with internal stakeholders to ensure the campaign's smooth implementation
• To update the team and clients on new trends and changes in the media landscape (e.g. new media vendors, new ad formats, etc.)

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Around 5-7 years of experience in media agency
• With leadership track record, guiding a small team
• Experience working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources
• Competent in media planning and buying across all platforms with a good understanding and working knowledge of digital media.
• Shows a depth of understanding of the industry, business, brands and consumers in client conversations.
• Possess strong thought leadership and ability to tell a compelling digital story.
• A track record of success in integrating a digital product offering into a wider communications planning offering (offline and online).
• Applied knowledge of 3rd party ad-serving, website and tracking and associated technologies a must, especially programmatic.
• Positive team spirit with the willingness to go the extra mile and passion for thinking outside the box.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

IP Operations Shift Manager 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview 

The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. 

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. 

What will you do?

• People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. 
• Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. 
• Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. 
• Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. 
• Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). 

Essential Qualifications 

• Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. 
• Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. 
• Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. 
• Communication: Ability to translate complex instructions into clear, actionable tasks for agents. 
• Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. 
• Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. 

Extra Qualifications (Preferred) 

• Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. 
• Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. 
• Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. 
• Language: English or Korean speaking ability is a strong plus for cross-regional collaboration.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

IP Operations Shift Manager 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview 

The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. 

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. 

What will you do?

• People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. 
• Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. 
• Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. 
• Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. 
• Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). 

Essential Qualifications 

• Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. 
• Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. 
• Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. 
• Communication: Ability to translate complex instructions into clear, actionable tasks for agents. 
• Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. 
• Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. 

Extra Qualifications (Preferred) 

• Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. 
• Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. 
• Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. 
• Language: English or Korean speaking ability is a strong plus for cross-regional collaboration.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Work backwards from the needs of the customers and vendors to deliver the right inventory, at the right time, and at the right place.
• Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed
• Drive business growth by ensuring that customer desired items are always in-stock and sufficiently stocked up
• Partner with vendors at the right cadence to optimize metrics such as lead-time, and fill-rate
• Utilize data to effectively prioritize the most impactful actions to deliver key business results.
• Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve.
• Manage ordering process and systems to effectively balance competing business priorities.
• Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Inventory Management systems and continuously improve existing capabilities.

• 5+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and Supply Chain.
• Bachelor’s degree in Supply Chain-related fields.
• Demonstrated ability to partner with vendors to deliver business results.
• Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority.
• Passion to grow and take on increasing responsibility and challenges.
• Ability to set high standards and drive others to excellence.
• Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a plus.
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Work backwards from the needs of the customers and vendors to deliver the right inventory, at the right time, and at the right place.
• Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed
• Drive business growth by ensuring that customer desired items are always in-stock and sufficiently stocked up
• Partner with vendors at the right cadence to optimize metrics such as lead-time, and fill-rate
• Utilize data to effectively prioritize the most impactful actions to deliver key business results.
• Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve.
• Manage ordering process and systems to effectively balance competing business priorities.
• Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Inventory Management systems and continuously improve existing capabilities.

• 5+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and Supply Chain.
• Bachelor’s degree in Supply Chain-related fields.
• Demonstrated ability to partner with vendors to deliver business results.
• Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority.
• Passion to grow and take on increasing responsibility and challenges.
• Ability to set high standards and drive others to excellence.
• Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a plus.
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Analyze category and brand inputs to support selection and growth strategy
• Analyze existing process gaps, benchmark with industry best practices to improve efficiency
• Build program charters, roadmaps, and phased goals for category expansion
• Partner with Brand Managers, operations team, marketing and FP&A on forecasts and execution
• Create scorecards, forecasts, and performance reports
• Present insights and recommendations to leadership. Monitor progress, manage risks, and align stakeholders

• 8+ years of relevant work experience in program management, business management, demand forecasting, ordering, procurement, inventory management, supply chain or consulting roles
• Strong Excel and analytical skills
• Data‑driven mindset with solid business logic
• Strong cross‑functional communication skills
• Experience influencing stakeholders without direct authority
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Analyze category and brand inputs to support selection and growth strategy
• Analyze existing process gaps, benchmark with industry best practices to improve efficiency
• Build program charters, roadmaps, and phased goals for category expansion
• Partner with Brand Managers, operations team, marketing and FP&A on forecasts and execution
• Create scorecards, forecasts, and performance reports
• Present insights and recommendations to leadership. Monitor progress, manage risks, and align stakeholders

• 8+ years of relevant work experience in program management, business management, demand forecasting, ordering, procurement, inventory management, supply chain or consulting roles
• Strong Excel and analytical skills
• Data‑driven mindset with solid business logic
• Strong cross‑functional communication skills
• Experience influencing stakeholders without direct authority
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Senior Line Haul Specialist (Middle Mile)

Role Overview

The Senior Line Haul Specialist role plays a key part in arranging and optimizing linehaul truck operations, analyzing service performance, managing vendor and route-level activities, and driving process improvements through effective cross-team collaboration and communication.

What You Will Do:

• Arrange linehaul trucks using the system and communicate with relevant teams (FCs, hubs, camps, vendors, etc.)
• Analyze transportation service status and make improvement through collaboration (LOS: level of service)
• Manage vendor and route-level operation and settlement
• Establish initiatives for overall truck transportation, improve operational processes, and handle relevant communications

Required Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management (2+ years)
• Ability to plan logistics operation process (2+ years), manage operations, manage metrics, and report to the management- Experience in participating in development of TMS/BMS/WMS or proficiency in using those systems
• Ability to analyze using data tools and report to top management
• Submission of career-based portfolio and PT interview required
• Bachelor's degree or higher
• Ability to do day shift work, but able to work alternative shifts during specific seasons

Preferred Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience in e-commerce/retail/courier businesses
• Completion of related majors such as transportation and supply chain
• Experience reporting KPIs to top management (2+ years)
• Excellent communication skills and basic English conversation skills
• Computer proficiency (data management/analysis, SQL utilization)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/​

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Senior Line Haul Specialist (Middle Mile)

Role Overview

The Senior Line Haul Specialist role plays a key part in arranging and optimizing linehaul truck operations, analyzing service performance, managing vendor and route-level activities, and driving process improvements through effective cross-team collaboration and communication.

What You Will Do:

• Arrange linehaul trucks using the system and communicate with relevant teams (FCs, hubs, camps, vendors, etc.)
• Analyze transportation service status and make improvement through collaboration (LOS: level of service)
• Manage vendor and route-level operation and settlement
• Establish initiatives for overall truck transportation, improve operational processes, and handle relevant communications

Required Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management (2+ years)
• Ability to plan logistics operation process (2+ years), manage operations, manage metrics, and report to the management- Experience in participating in development of TMS/BMS/WMS or proficiency in using those systems
• Ability to analyze using data tools and report to top management
• Submission of career-based portfolio and PT interview required
• Bachelor's degree or higher
• Ability to do day shift work, but able to work alternative shifts during specific seasons

Preferred Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience in e-commerce/retail/courier businesses
• Completion of related majors such as transportation and supply chain
• Experience reporting KPIs to top management (2+ years)
• Excellent communication skills and basic English conversation skills
• Computer proficiency (data management/analysis, SQL utilization)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/​

As a Field Service Engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details.

Shift work/On call working mode will be required.
Valid driver's license is required for this role.
Domestic and International travel of at least 25%~50% will be required for this role.
The actual job grade will be determined based on skill set and experience.

Responsibilities:

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• The ability to develop action plans for problem resolution and present to internal and external customers.
• Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower level FSE’s to higher level skill sets.
• Projects manage new evaluations and present to client, you will be responsible for ensuring the success of the project.
• Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
• Support CS EE /Sales/BU as one team to success site base operation/service.

Qualifications:

• Ability to work in a team environment with tight deadlines and multiple priorities.
• Bachelor Degree or above in an Engineering discipline.
• 3 years or above of technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment / CVD related industry. (CMP relevant experience is a plus).
• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems
• Strong positive attitude with excellent customer service skills
• Clear and concise both English/Mandarin verbal and written communications
• Knowledge of structured problem solving techniques
• Ability to work in a team environment, independently and/or with limited supervision
• Ability to handle multiple tasks

Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work® Certified employer in Taiwan!

As a Marketing Manager on the Geo Marketing Team in our Taipei Office, you’ll play a vital role in scaling Taboola’s market presence across Taiwan and Hong Kong. You will act as the strategic architect for regional growth, bridging the gap between sales objectives and creative execution to drive measurable business impact. By owning our event, PR, and content engines, you will directly influence how the world’s leading brands and publishers perceive and engage with our technology.

To thrive in this role, you’ll need:

• Native or fluent proficiency in Mandarin and English.
• 5+ years of B2B marketing experience, featuring a strong foundation of 2–3 years in field marketing roles. Experience must include owning and executing end-to-end marketing strategies.
• Thorough understanding of various offline and online marketing channels, including event marketing, content marketing, PR, influencer Marketing.
• Equipped with strong Traditional Chinese writing proficiency, and a willingness to leverage AI tools intelligently to excel in content production.
• Understanding of digital advertising and e-commerce terminology within the Chinese market.
•  Exceptional project and time management skills, with a proven ability to independently execute complex marketing events while collaborating closely with Country Managers and Regional Sales Directors to ensure strategic alignment.
• A team player who is comfortable working with a high degree of autonomy in an ever-changing, international environment.
• Experienced in developing data-driven content by gathering and analyzing insights for content marketing, blog articles, white papers, and sales collateral. Proficient in researching emerging topics and trends to support presentations.
• Willing to travel between Hong Kong & Taiwan is required.(e.g. Once a quarter)

Bonus points if you have

• Fluency in Cantonese, providing a deeper competitive edge for our Hong Kong operations.
• Advanced proficiency in AI-driven content tools to accelerate production and optimize localized marketing materials.

How you’ll make an impact

• Develop and execute the marketing strategy for Taboola Taiwan and Hong Kong by collaborating with Sales Leadership to drive business growth and maximize both immediate and long-term ROI.
• Own hosted events (e.g. tentpole events, roundtables, seminars) and sponsored industry events (e.g. IAB Hong Kong event, DMA event), from coordinating operations with different internal and external stakeholders, and managing our presence to creating impactful content to drive leads and build awareness.
• Plan and execute customer retention activities including client entertainment events and gifting.
• Generate data-driven insights using a variety of tools and platforms to develop public speaking narratives, white papers, and sales collateral.
• Build and maintain strong relationships with tier-1 media overseeing PR article production and driving increased media exposure in collaboration with the global PR team and local PR agency. 
• Strategically manage social media channels, including LinkedIn, Facebook, Instagram. Create and distribute engaging content across social media and blogs, working closely  with content and design vendors, and ensuring performance metrics are tracked and analyzed.
• Curate captivating video content to attract potential clients and increase Taboola's brand awareness within the Greater China region. 
• Localize and adapt marketing materials into Traditional Chinese, including product updates, sales presentations, vertical-specific content, case studies and market insights.

Why Taboola?

If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realize their full potential while growing and learning from and with smart and talented people. They'll also share more about:

• Adam Singolda, Taboola Founder and CEO says; "You can copy anything from another business but you can't copy a company's culture.
• Well-being: Enjoy comprehensive benefits, a fully stocked kitchen, and location-specific perks.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

#LI-Hybrid

#LI-MT1

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.

What You Will Do

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications 

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. 

Preferred Qualifications 

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

職位: Customer Service Specialist (Counie Operations) 一線客服組長

What You Will Do 

1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率
2. 監督與提升同仁的工作績效、服務品質及專業能力
3. 進行主管回電（處理客戶升級案件、投訴或複雜問題）
4. 即時協助一線同仁處理突發事件，並提供專業建議
5. 參與並推動教育訓練、流程優化及服務改善計劃

Basic Qualifications  

1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力
2.具高壓環境下獨立及快速處理問題能力
3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件
4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料
5.具備團隊責任感

Preferred Qualifications 

1.處理高敏感客訴經驗
2.具備客服主管回電經驗
3.電商平台運作經驗

Others

1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7）
2. 須依排班於不同時段帶班並支援第一線作業
3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公

Recruitment Process and Others  

招募流程
申請資格審核 – 電話面試 – 視訊面試 – 錄取通知
招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化
面試時間表和結果將透過電子郵件地址通知應徵人員

需要考慮的事項
如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。
如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Privacy Notice​ 

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Capacity Planning Manager (Last Mile Management)

Role Overview

The Senior Capacity Planning Manager role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize last mile and middle mile operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into last mile and middle mile logistics.
• Prepare and share daily/monthly last mile and middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measuring the last mile driver's performance analysis of multiple cost models and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 5+ years of relevant experience in logistics last mile and middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

 We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Coupang Taiwan is looking for an Analyst to help with Performance Marketing operations. You will work within the Growth Analytics team to help enable marketing campaigns across various channels, which include Paid, Search, and CRM. You will partner closely with marketing stakeholders to build performance reporting, data feeds, and analyze user behavior to support campaign operations and WOW the customer! Furthermore, you will work closely with a dedicated manager who will provide guidance and support throughout your projects.

What You Will Do  

• Process audience-building requests by leveraging working knowledge of SQL and Python. Write SQL queries to segment customers for campaigns and marketing data feeds.
• Analyze marketing data to identify key drivers of performance and provide actionable insights to stakeholders.
• Work closely with stakeholders to deep-dive into data issues and drive actionable insight.
• Maintain a high bar for quality and accuracy. Provide clear documentation of work and code.
• Work on reporting requests and data pulls that support decision-making processes.
• Communicate effectively and proactively with internal stakeholders.

Basic Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of experience in data analytics with proficiency in SQL and data visualization tools (e.g., Tableau)
• Foundational knowledge of statistical concepts and testing methodologies
• Exceptional critical thinking and problem-solving skills with a strong attention to detail and ability to validate data
• Strong verbal and written communication skills in both Mandarin and English to share analysis results clearly and concisely

Preferred Qualifications 

• Master’s degree in Business Analytics, Data Science, or a related field
• Experience in Retail/E-commerce industries, Performance Marketing, or CRM functions
• Experience in data ETL (Extract, Transform, Load) and data engineering principles
• Proficiency with Python or other scripting languages for advanced data manipulation
• Experience working in a global or multinational team environment

Recruitment Process and Others  

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

 Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/​ 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Line Haul Manager (Middlemile Management & Planning)

Role Overview

The Senior Line Haul Manager (Middlemile Management & Planning) role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize middle mile line haul operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into middle mile line haul logistics.
• Prepare and share daily/monthly middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measure middle mile line haul driver's performance, analyze multiple cost models, and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview:

The Coupang Catalog Team is responsible for hosting billions of products in Coupang’s catalog and the dynamic processing of hundreds of millions of updates to provide the source of truth that powers the online buying experience for millions of customers. We strive to deliver a world-class platform for our customers to find and discover complete, accurate and trustworthy product information without friction and at the lowest price. We continually invest in the latest technologies to ensure the scalability, precision and reliability at scale of these critical systems.

What You Will Do:

This is a dynamic, rapidly evolving and complex ecosystem, and thus the person hired for this role will be comfortable dealing with high degree of complexity and working with a large cohort of stakeholders internationally across South Korea, Taiwan, China, India, and the US. These stakeholders include Retail and Pricing Product, 3P Marketplace, Search & Discovery, Customer Experience, and Finance.

In this pivotal role, you will be at the forefront of defining and executing a strategic roadmap tailored to the Taiwanese market, ensuring that our innovative e-commerce solutions resonate with local consumers while maintaining the essence of Coupang's groundbreaking services. You will:

• Craft our path to becoming Taiwan’s top e-commerce platform, focusing on strategic product development that places customer experience at the forefront, ensuring excellence without compromise. We aim to set the new industry benchmark in Taiwan.
• Become part of a fast-growing organization which embraces ownership to drive significant impact. We embrace a flat structure to foster a supportive and collaborative culture to enable fast-paced product development while challenging the business-as-usual mentality.
• Prioritize and create a future roadmap of projects and initiatives, considering the necessary trade-offs and optimizing for Customer experience. This will likely include the development of a next generation suite of tools to automate our Catalog processes.
• Join a team of world-class talent drawn from across the globe and drive alignment with a wide variety of stakeholders, including executives in engineering, data science, product, operations, and infrastructure to achieve the above goal.
• Lead a variety of initiatives, from expanding market reach to optimizing product offerings, all aimed at driving customer satisfaction and business growth. Employ a data-centric approach to identify trends, tailor strategies, and deliver tangible, impactful results.

Basic Qualifications

• Minimum 8 years of product management experience or equivalent, with a proven track record of developing and scaling innovative products.
• Experience creating product roadmap(s) from conception to launch, driving the product vision, defining the GTM strategy, leading design discussions, testing, iterating, and overseeing pre- and post-launch execution.
• Ability to combine strategic foresight with a strong execution focus to drive results.  Combined with exceptional analytical skills to drive decision-making and system optimizations based on robust data analysis.
• Experience in launching consumer-facing products in a fast-paced environment, with a preference for candidates who have worked in start-ups or large tech companies.
• A proactive approach, with a willingness to delve into details, drive results, adapt and find creative solutions in a constantly changing environment.  Hands on experience working in an agile environment with a rapid iteration cadence (Launch new products and features, test their performance, and iterate quickly).
• Excellent communication skills, capable of conveying complex ideas succinctly and persuasively.

Preferred Qualifications:

• Prior experience in the e-commerce industry.
• Experience working and influencing cross-functionally and building relationships across globally distributed teams, with people outside the direct reporting chain and senior executives.
• Experience leading, driving, launching and managing projects with at one of the targeted workloads: AI; ML; NLP/NLU; Deep Learning; LLM; OCR; or any other relevant technologies.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As the S&OP Planning Manager, you will lead the Taiwan S&OP process to keep our growth on track. You will own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows.

What You Will Do 

• Volume & capacity planning: manage daily volume projections and inbound/outbound capacity planning to ensure the network remains fluid and performance targets are met.
• Network gatekeeping: Monitor network layer rules and case mapping to optimize flow and prevent bottlenecks.
• Peak season strategy: Lead the planning and execution of inventory build-up strategies for peak events, balancing storage capacity with outbound throughput
• Capacity safeguarding: Monitor network health in real-time; identify potential breaches in capacity and proactively deploy mitigation strategies with cross-functional partner
• Process optimization: Identify bottlenecks in current planning cycles; automate manual data workflows and continuously streamline S&OP processes to move at the speed of the business.
• Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning

Basic Qualifications  

• Experience with Excel, statistical modeling, and optimization.
• Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset.

Preferred Qualifications 

• Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred.
• Extensive experience in supply chain management, operations, forecasting, and capacity management.
• Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Senior Manager, Compliance (AML Operation)

What will you do? 

• Process Development: Establishing and refining AML processes to enhance efficiency and compliance. This includes developing standard operating procedures (SOPs) and ensuring they are up-to-date with regulatory requirements.
• Team Management: Overseeing the performance and development of the AML team. This involves conducting regular training sessions, providing feedback, and fostering a collaborative work environment to ensure high standards of work quality and team morale.
• Communication: Managing both internal and external communications. This includes contacting vendors to request additional necessary documents and information, following up on the progress to ensure timely acquisition of required materials, and discussing internally to optimize AML operational processes and strategies.
• Performing AML Daily Operations: Responsible for reviewing name screening, KYC (Know Your Customer), and transaction monitoring activities to ensure compliance with anti-money laundering regulations.
• Reviewing Results: Reviewing the work results of first-stage KYC reviewers to ensure the accuracy and completeness of the process, and assisting reviewers in improving work quality.
• Education and Support: Answering questions from first-stage reviewers during their work and providing professional guidance.

Essential Qualifications:

• 7-10 years of experience in anti-money laundering (AML), banking, or internal control systems, with a strong focus on quality, governance, and compliance.
• Proven experience in leading teams and managing projects, with the ability to adapt to changing environments and manage multiple priorities effectively.
• Skilled in developing and implementing processes in collaboration with various departments to ensure operational efficiency and compliance.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced organization.
• Self-starter, ambitious, and flexible, with a proactive approach to problem-solving and decision-making.
• CAMS Certification is a plus.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position Title: Manager, Global Security Operations Center – Taiwan

Position Summary
Coupang is seeking a dedicated and detail-oriented manager to support the operations of the Global Security Operations Center (GSOC) in Taiwan. This role is critical to ensuring the safety of Coupang employees and the continuity of business operations through real-time monitoring, incident response, and risk mitigation. The manager will work closely with the Senior Manager, GSOC Taiwan, to execute daily operations, support crisis response, and enhance the overall effectiveness of the GSOC.

Location: Taipei/Taoyuan
Department: Global Security

What you will do
- Assist the Senior Manager in overseeing daily GSOC operations, ensuring alignment with Coupang’s global physical security standards.
- Conduct real-time monitoring of security systems and platforms to detect and respond to potential threats.
- Support incident response activities, including documentation, escalation, and coordination with internal stakeholders.
- Contribute to the development and refinement of Standard Operating Procedures (SOPs) for threat detection and crisis management.
- Monitor local and regional risk factors including geopolitical, environmental, and operational developments.
- Prepare reports and dashboards on security incidents, trends, and operational metrics.
- Participate in training sessions and exercises to enhance GSOC readiness and capabilities.
- Liaise with internal teams such as HR, Legal, Facilities, and Business Continuity to support integrated risk management.
- Maintain effective communication with external partners including law enforcement and emergency services when required.

Education Requirements
- Bachelor’s degree in Security Management, International Relations, Emergency Management, Political Science, Public Administration, or a related field.
- Completion of specialized training programs in security or crisis management (e.g., ASIS, FEMA, ISMI) is a plus.

Qualifications
- Minimum 5 years of experience in physical security operations, crisis management, or intelligence analysis.
- Strong understanding of risk assessment, incident response, and crisis communication.
- Experience working in a GSOC (Global Security Operation Center) or similar operational environment preferred.
- Excellent communication and interpersonal skills.
- Fluency in Mandarin and English required.
- Ability to work in a fast-paced, high-pressure environment with shifting priorities.

Preferred Skills
- Familiarity with physical security technologies such as CCTV, access control systems, and threat intelligence platforms.
- Certification in physical security or emergency management (e.g., CPP, CEM) is a plus.
- Experience in multinational corporate environments is preferred.

Position: IPO QA Manager 

As the IP Operations QA Manager, you will be responsible for building and overseeing the quality governance framework for our Intellectual Property Operations (IPO) team. You will lead a dedicated team of QA specialists to ensure that every decision—from seller gating to counterfeit detection and appeal reviews—is accurate, consistent, and compliant with our global policies. 

Your mission is to act as the "second line of defense," ensuring that our agents maintain the highest standards of integrity while protecting customers and brand owners on our platform. 

The responsibility of IP Operations team is as follows: 

• IP Monitoring: Proactively monitor brand listings to detect and remove counterfeit products, ensuring a safe and consistent shopping experience for customers. 
• Seller Gating: Vet seller distribution channels through pre- and post-gating reviews to ensure only authorized and compliant listings enter the marketplace. 
• Appeals & Escalation: Conduct forensic reviews of seller appeals to verify the authenticity of supply chain documentation and accurately resolve suspected counterfeit disputes. 
• Intellectual Property Rights (IPR): Rapidly process and investigate external reports of IP infringement to mitigate legal risks and maintain brand owner trust. 

Key Responsibilities 

• Quality Framework & Strategy: Develop, implement, and maintain a comprehensive quality assurance framework for the IPO team. This includes defining clear quality standards, evaluation criteria, and performance metrics that align with business goals. 
• Process Auditing & Evaluation: Conduct regular audits of the IPO process, from initial complaint intake to root cause analysis and resolution. Ensure all stages are executed correctly and in compliance with established policies and procedures. 
• Team Leadership & Development: Lead, mentor, and coach a team of Quality Assurance Specialists. Provide regular feedback, conduct calibration sessions, and develop training programs to enhance their analytical skills and knowledge of quality standards. 
• Data-Driven Analysis: Analyze quality metrics, including defect rates, resolution times to identify trends, process bottlenecks, and opportunities for improvement. 
• Cross-Functional Collaboration: Partner with the IP Operations Manager to provide insights that inform policy updates and process enhancements. Work with other cross-functional teams to share feedback and ensure a unified approach to quality. 

Essential Qualifications 

• A minimum 3-5 years of experience in a Quality Assurance or similar role, with at least 2 years in a management or team lead position. 
• Proven experience in customer service, technical support, or e-commerce environment. 
• Strong knowledge of quality management principles, methodologies (e.g., Six Sigma, Lean), and auditing best practices. 
• Exceptional analytical skills with the ability to interpret data from various sources (e.g., customer feedback, system logs) to draw meaningful conclusions. 
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and align diverse teams toward a common goal. 
• Experience with quality management software and a high level of proficiency with data analysis tools (e.g., Excel, BI tools). 

Preferred Qualifications 

• Bachelor's degree in Business, Communications, or a related field. 
• Experience working in a fast-paced, high-volume environment. 
• Certification in Quality Management (e.g., Six Sigma Green/Black Belt, CQE). 
• Familiarity with ticketing systems (e.g., Zendesk) and customer engagement platforms (e.g., Genesys). 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Capacity Planning Manager (Last Mile Management)

Role Overview

The Senior Capacity Planning Manager role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize last mile and middle mile operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into last mile and middle mile logistics.
• Prepare and share daily/monthly last mile and middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measuring the last mile driver's performance analysis of multiple cost models and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics last mile and middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

 We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Coupang Taiwan is looking for an Analyst to help with Performance Marketing operations. You will work within the Growth Analytics team to help enable marketing campaigns across various channels, which include Paid, Search, and CRM. You will partner closely with marketing stakeholders to build performance reporting, data feeds, and analyze user behavior to support campaign operations and WOW the customer! Furthermore, you will work closely with a dedicated manager who will provide guidance and support throughout your projects.

What You Will Do  

• Process audience-building requests by leveraging working knowledge of SQL and Python. Write SQL queries to segment customers for campaigns and marketing data feeds.
• Analyze marketing data to identify key drivers of performance and provide actionable insights to stakeholders.
• Work closely with stakeholders to deep-dive into data issues and drive actionable insight.
• Maintain a high bar for quality and accuracy. Provide clear documentation of work and code.
• Work on reporting requests and data pulls that support decision-making processes.
• Communicate effectively and proactively with internal stakeholders.

Basic Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of experience in data analytics with proficiency in SQL and data visualization tools (e.g., Tableau)
• Foundational knowledge of statistical concepts and testing methodologies
• Exceptional critical thinking and problem-solving skills with a strong attention to detail and ability to validate data
• Strong verbal and written communication skills in both Mandarin and English to share analysis results clearly and concisely

Preferred Qualifications 

• Master’s degree in Business Analytics, Data Science, or a related field
• Experience in Retail/E-commerce industries, Performance Marketing, or CRM functions
• Experience in data ETL (Extract, Transform, Load) and data engineering principles
• Proficiency with Python or other scripting languages for advanced data manipulation
• Experience working in a global or multinational team environment

Recruitment Process and Others  

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

 Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/​ 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Line Haul Manager (Middlemile Management & Planning)

Role Overview

The Senior Line Haul Manager (Middlemile Management & Planning) role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize middle mile line haul operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into middle mile line haul logistics.
• Prepare and share daily/monthly middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measure middle mile line haul driver's performance, analyze multiple cost models, and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview:

The Coupang Catalog Team is responsible for hosting billions of products in Coupang’s catalog and the dynamic processing of hundreds of millions of updates to provide the source of truth that powers the online buying experience for millions of customers. We strive to deliver a world-class platform for our customers to find and discover complete, accurate and trustworthy product information without friction and at the lowest price. We continually invest in the latest technologies to ensure the scalability, precision and reliability at scale of these critical systems.

What You Will Do:

This is a dynamic, rapidly evolving and complex ecosystem, and thus the person hired for this role will be comfortable dealing with high degree of complexity and working with a large cohort of stakeholders internationally across South Korea, Taiwan, China, India, and the US. These stakeholders include Retail and Pricing Product, 3P Marketplace, Search & Discovery, Customer Experience, and Finance.

In this pivotal role, you will be at the forefront of defining and executing a strategic roadmap tailored to the Taiwanese market, ensuring that our innovative e-commerce solutions resonate with local consumers while maintaining the essence of Coupang's groundbreaking services. You will:

• Craft our path to becoming Taiwan’s top e-commerce platform, focusing on strategic product development that places customer experience at the forefront, ensuring excellence without compromise. We aim to set the new industry benchmark in Taiwan.
• Become part of a fast-growing organization which embraces ownership to drive significant impact. We embrace a flat structure to foster a supportive and collaborative culture to enable fast-paced product development while challenging the business-as-usual mentality.
• Prioritize and create a future roadmap of projects and initiatives, considering the necessary trade-offs and optimizing for Customer experience. This will likely include the development of a next generation suite of tools to automate our Catalog processes.
• Join a team of world-class talent drawn from across the globe and drive alignment with a wide variety of stakeholders, including executives in engineering, data science, product, operations, and infrastructure to achieve the above goal.
• Lead a variety of initiatives, from expanding market reach to optimizing product offerings, all aimed at driving customer satisfaction and business growth. Employ a data-centric approach to identify trends, tailor strategies, and deliver tangible, impactful results.

Basic Qualifications

• Minimum 8 years of product management experience or equivalent, with a proven track record of developing and scaling innovative products.
• Experience creating product roadmap(s) from conception to launch, driving the product vision, defining the GTM strategy, leading design discussions, testing, iterating, and overseeing pre- and post-launch execution.
• Ability to combine strategic foresight with a strong execution focus to drive results.  Combined with exceptional analytical skills to drive decision-making and system optimizations based on robust data analysis.
• Experience in launching consumer-facing products in a fast-paced environment, with a preference for candidates who have worked in start-ups or large tech companies.
• A proactive approach, with a willingness to delve into details, drive results, adapt and find creative solutions in a constantly changing environment.  Hands on experience working in an agile environment with a rapid iteration cadence (Launch new products and features, test their performance, and iterate quickly).
• Excellent communication skills, capable of conveying complex ideas succinctly and persuasively.

Preferred Qualifications:

• Prior experience in the e-commerce industry.
• Experience working and influencing cross-functionally and building relationships across globally distributed teams, with people outside the direct reporting chain and senior executives.
• Experience leading, driving, launching and managing projects with at one of the targeted workloads: AI; ML; NLP/NLU; Deep Learning; LLM; OCR; or any other relevant technologies.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.

What You Will Do

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications 

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. 

Preferred Qualifications 

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As the S&OP Planning Manager, you will lead the Taiwan S&OP process to keep our growth on track. You will own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows.

What You Will Do 

• Volume & capacity planning: manage daily volume projections and inbound/outbound capacity planning to ensure the network remains fluid and performance targets are met.
• Network gatekeeping: Monitor network layer rules and case mapping to optimize flow and prevent bottlenecks.
• Peak season strategy: Lead the planning and execution of inventory build-up strategies for peak events, balancing storage capacity with outbound throughput
• Capacity safeguarding: Monitor network health in real-time; identify potential breaches in capacity and proactively deploy mitigation strategies with cross-functional partner
• Process optimization: Identify bottlenecks in current planning cycles; automate manual data workflows and continuously streamline S&OP processes to move at the speed of the business.
• Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning

Basic Qualifications  

• Experience with Excel, statistical modeling, and optimization.
• Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset.

Preferred Qualifications 

• Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred.
• Extensive experience in supply chain management, operations, forecasting, and capacity management.
• Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Senior Manager, Compliance (AML Operation)

What will you do? 

• Process Development: Establishing and refining AML processes to enhance efficiency and compliance. This includes developing standard operating procedures (SOPs) and ensuring they are up-to-date with regulatory requirements.
• Team Management: Overseeing the performance and development of the AML team. This involves conducting regular training sessions, providing feedback, and fostering a collaborative work environment to ensure high standards of work quality and team morale.
• Communication: Managing both internal and external communications. This includes contacting vendors to request additional necessary documents and information, following up on the progress to ensure timely acquisition of required materials, and discussing internally to optimize AML operational processes and strategies.
• Performing AML Daily Operations: Responsible for reviewing name screening, KYC (Know Your Customer), and transaction monitoring activities to ensure compliance with anti-money laundering regulations.
• Reviewing Results: Reviewing the work results of first-stage KYC reviewers to ensure the accuracy and completeness of the process, and assisting reviewers in improving work quality.
• Education and Support: Answering questions from first-stage reviewers during their work and providing professional guidance.

Essential Qualifications:

• 7-10 years of experience in anti-money laundering (AML), banking, or internal control systems, with a strong focus on quality, governance, and compliance.
• Proven experience in leading teams and managing projects, with the ability to adapt to changing environments and manage multiple priorities effectively.
• Skilled in developing and implementing processes in collaboration with various departments to ensure operational efficiency and compliance.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced organization.
• Self-starter, ambitious, and flexible, with a proactive approach to problem-solving and decision-making.
• CAMS Certification is a plus.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

職位: Customer Service Specialist (Counie Operations) 一線客服組長

What You Will Do 

1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率
2. 監督與提升同仁的工作績效、服務品質及專業能力
3. 進行主管回電（處理客戶升級案件、投訴或複雜問題）
4. 即時協助一線同仁處理突發事件，並提供專業建議
5. 參與並推動教育訓練、流程優化及服務改善計劃

Basic Qualifications  

1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力
2.具高壓環境下獨立及快速處理問題能力
3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件
4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料
5.具備團隊責任感

Preferred Qualifications 

1.處理高敏感客訴經驗
2.具備客服主管回電經驗
3.電商平台運作經驗

Others

1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7）
2. 須依排班於不同時段帶班並支援第一線作業
3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公

Recruitment Process and Others  

招募流程
申請資格審核 – 電話面試 – 視訊面試 – 錄取通知
招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化
面試時間表和結果將透過電子郵件地址通知應徵人員

需要考慮的事項
如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。
如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

ABOUT THE ROLE

You will be joining a company that creates positivity, community, and fitness with technology. This individual will be based in the Taipei office and report to the US based Hardware EPM Director in Product Development. You will be responsible for leading programs from prototype to launch of Connected Fitness Products. You will work closely with Product Management, Industrial Design, Engineering, Software, Quality and Operations. The ideal candidate has incredible organization skills and is able to get things done with timeliness and autonomy while building strong teams.

YOUR DAILY IMPACT AT PELOTON

• Collaborate with leads from Mechanical and Electrical Engineering, Industrial Design, Product Management, Quality, and Operations to create detailed and comprehensive program plans
• Handle key supplier relationships including but not limited to engineering suppliers, contract manufacturers, and component suppliers
• Establish a comprehensive program schedule with all dependencies and identified critical paths at each stage of the program
• Develop and manage program budgets for large projects from prototype through launch
• Maintain, track and update program level risks, mitigation plans, upcoming landmarks, and team priorities while also ensuring multi-functional alignment and agreement on those areas
• Be the primary contact for all engineering builds and activities during development at our manufacturing sites, including build plan and clear-to-build
• Ability to manage high-level executive communications for senior leadership updates and program review

 YOU BRING TO PELOTON

• You are self-motivated, willing to take action, pragmatic, and intellectually curious
• Bachelor's degree in Engineering or a related experience
• 8+ years experience with Hardware Program Management in consumer electronics, fitness equipment, appliances or automobiles
• Experience in working with Asia suppliers: ODM, CM, JDM
• Managed multiple product development cycles for a hardware complex system with cross functional dependencies
• Detailed understanding of the Product Development Process and broad understanding of the supply chain and manufacturing processes
• Leadership skills and ability to influence and inspire team members
• Excellent communicator with the ability to translate complex technical issues or ideas to a wider audience
• Able to foster and build a collaborative working relationship with various stakeholders
• Very Strong analytical, problem solving and planning skills. Well organized
• Self-motivated, action-driven and biased towards results, and has a strong sense of ownership
• Deep understanding of Agile and Waterfall methodologies
• Experience working with program management tools such as, Jira, Confluence, Smartsheets, Google Drive
• Experience building and maintaining detailed program schedules
• Excellent written and verbal communication skills in English and Mandarin
• Willingness to travel one to two days a week to the Taichung Taiwan office and as needed for extended trips to Asia based suppliers in China, Thailand, and Vietnam

#LI-CC2
#LI-Hybrid

#LI-CC2

ASM is recruiting for Field Process Engineer in our ALD/ CVD/ CMP business function located in North Taiwan. As part of a team, you'll provide process support / trouble shooting at client site. As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites. As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.
 

Responsibilities:

• Evaluate, understand and identify current customer needs & new opportunities, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
• Drive and manage new product penetration & installation and subsequent process development.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Support CS EE /Sales/BU as one team to success new application penetration, site base operation and service.

Qualifications:

• PhD is preferred; Master/PhD in Physics, Chemistry, Materials Science, Electrical Engineering, Chemical Engineering, Mechanical engineering or a related discipline.
• 3+ years experience in thin-film/CVD/ALD/CMP
• Strong understanding of engineering principles related to process operations.
• Basic knowledge of process control systems and equipment.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work in dynamic, fast-paced environments.
• Willingness to travel from 25% up to 50% to field sites as required.

About Appier 

Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com.

About the role

We are looking for a Product Manager who combines sharp product instincts with real software engineering fluency to own and drive complex, multi-system SaaS products within Appier's Ad Cloud platform.

You will be responsible for defining, designing, and shipping products that span multiple backend systems, API integrations, and cross-functional stakeholders. This isn't a wireframe-and-handoff role, you'll write functional specs with API-level precision, navigate system-of-record ownership across 5+ services, and make architectural trade-off decisions alongside engineering leads.

You'll also be expected to leverage modern AI agent tools (Claude Code, Cursor, Copilot, LLM-based automation) as a core part of your PM workflow, from rapid prototyping of product specs and whitepaper-grade documentation, to data analysis and stakeholder communication. We believe PMs who can wield AI tools effectively operate at 3-5x the output of those who don't.

What You Will Do

Product Design & System Architecture [Core]

- Own the end-to-end product lifecycle for complex SaaS modules that orchestrate across multiple dependent systems (e.g., creative management, tracking, campaign operations, entity hierarchies)
- Author whitepaper-grade product design documents that cover system context maps, interoperability flows, entity hierarchies, state machines, and functional matrices, with enough precision for engineers to implement without ambiguity
- Define system-of-record ownership, API contracts, and data flow directions across multi-system architectures
- Make scope and trade-off decisions across milestones, balancing feature completeness against release velocity

Technical Specification & Execution [Technical]

- Write functional specifications at the API-level: request/response payloads, error handling contracts, idempotency requirements, and cascade/inheritance rules
- Define status matrices with explicit state transitions, ownership boundaries, and cross-system sync behaviors (one-way sync vs. bidirectional, lock/unlock mechanisms)
- Decompose large product initiatives (70+ features) into staged delivery plans with clear dependency graphs, checkpoint gates, and decision trackers for blocking items
- Work directly with engineering teams on implementation trade-offs, you read code, understand database schemas, and can evaluate technical proposals on their merits

AI-Augmented Product Management [AI]

- Use AI agent tools (LLM coding assistants, AI research agents, prompt-driven automation) as daily productivity multipliers for spec writing, competitive analysis, data modeling, and stakeholder communication
- Evaluate how AI/LLM capabilities can be embedded into the product itself, identifying where intelligent automation, content generation, or predictive features create user value
- Prototype product concepts rapidly using AI-assisted development tools, reducing the spec-to-prototype cycle from weeks to days

Cross-Functional Leadership [Leadership]

- Serve as the central product authority across engineering, design, customer success, and sales teams, translating business requirements into precise technical specifications and vice versa
- Drive decision-making on blocking items by framing trade-offs clearly, proposing options with pros/cons, and driving resolution with stakeholders
- Manage product rollouts with permission controls, feature gating, and phased go-live strategies for internal and external users

What You Will Need

[Minimum qualifications]

• Experience: 2-5 years as a Product Manager, Technical PM, or Software Engineer transitioning to product, with a track record of shipping multi-system SaaS/AI-native products
• Engineering Fluency: Solid software development background, you can read and reason about code (any language), understand REST API design, database schemas, state machines, and system architecture diagrams. Prior hands-on engineering experience is strongly preferred
• Spec Quality: Demonstrated ability to write precise technical specifications, not just user stories, but API contracts, entity relationship models, status transition matrices, and interoperability flow diagrams
• Scope Management: Experience with complex product decomposition, breaking down a 50+ feature scope into staged milestones with dependency tracking, decision logs, and blocking item resolution
• AI Tool Fluency: Working fluency with AI/LLM tools, you actively use AI coding assistants, LLM-based research tools, or prompt engineering in your daily workflow. You understand what these tools can and cannot do
• Communication: Excellent communication skills in both English and Mandarin, with the ability to produce clear written artifacts (whitepapers, PRDs, playbooks) that serve as single-source-of-truth references for cross-functional teams
• AI Agent Frameworks: Hands-on experience with modern AI agent frameworks (Claude Code, Cursor, Codex ect) or building AI-powered product features

[Nice to have]

• Background in AdTech, MarTech, or enterprise SaaS platforms with multi-tenant architectures
• Experience managing products that involve third-party system integrations and API partnerships
• Familiarity with Agile/Scrum delivery, but comfort operating in a hybrid model where staged milestone planning coexists with sprint-level execution

Appier is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-AK1

• Overview:

  Motive is seeking a highly motivated and experienced Contract Manufacturing Manager (CM Manager) to lead the strategic CM/JDM relationship. The CM Manager will be responsible for managing supplier relationships, ensuring timely delivery, optimizing costs, mitigating risks, and being a key contributor to the overall supply chain strategy. This role requires strong cross-functional collaboration, excellent communication skills, and a proven track record of success in a fast-paced environment. The ideal candidate will demonstrate a high degree of ownership, strategic thinking, and the ability to drive significant impact.

  Responsibilities:

  • Strategic CM/JDM Management
  • Demonstrate deep and/or broad expertise in supply chain management, acting as a subject matter expert in the CM/JDM management.
  • Develop and implement a comprehensive strategy to optimize delivery, quality, and cost while mitigating potential risks, for key CM/JDM partners.
  • Build and maintain strong relationships with CM/JDM partners at both the working and executive levels.
  • Manage supplier contracts, including periodic reviews and renegotiations to ensure favorable terms for Motive.
  • Conduct regular business reviews (QBRs) with suppliers, including quarterly metrics reviews and bi-annual strategic alignment meetings.
  • Manage and resolve supplier-related issues and escalations effectively and timely.
  • Hold suppliers accountable for contractual agreements and drive continuous improvement in cost, quality, and delivery.
  • Collaborate with suppliers to ensure long-term strategic alignment in both products and technologies.
  • New Product Introduction (NPI):
  • Build strong cross-functional relationships to enable NPI projects from concept to EOL.
  • Lead the RFP negotiation and facilitate a cross-functional, data-driven and objective supplier selection process.
  • Negotiate favorable terms with suppliers, including NRE, sample costs, production costs, Capex, reliability testing, certification testing, and other related expenses.
  • Support NPI efforts to ensure suppliers meet contractual obligations. Manage escalations during NPI as needed.
  • Ensure appropriate capacity is in place to support business volume.
  • Operations Management:
  • Ensure suppliers understand Motive's forecasts and orders and deliver accordingly.
  • Review supply commitments weekly and resolve material shortages, capacity constraints, and other delivery issues. Develop forward looking strategies to ensure material and capacity availability.
  • Manage purchase orders and update supply plans in Motive's ERP system.
  • Collaborate with planning to optimize air/ocean shipments for product availability and cost-effectiveness.
  • Collaborate with quality and testing engineering teams to ensure the product quality complies with Motive’s specifications and requirements.
  • Develop strategies with CM/JDM to reduce lead times and overall liability.
  • Cost Optimization:
  • Understand the cost model at the CM/JDM, including BOM and MVA breakdowns, to ensure cost reasonableness and favorability.
  • Identify cost reduction opportunities and develop and execute cost optimization roadmaps in collaboration with internal teams (product, engineering, commodity management) and suppliers.
  • Coordinate post-ramp qualification efforts to qualify second sources, increase production capacity, and improve product design.

  Qualifications:

  • Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field. Master's degree preferred.
  • 8+ years of experience in supply chain management, contract manufacturing, or a related field, preferably in the consumer electronics industry.
  • Proven experience in managing CM/JDM in related industries.
  • Strong understanding of manufacturing processes, cost structures, and supply chain dynamics.
  • Excellent negotiation, communication, and interpersonal skills.
  • Demonstrated ability to build and maintain strong supplier relationships.
  • Proactive and self-driven, with a strong sense of ownership. Possesses excellent analytical and problem-solving skills to identify and resolve issues independently.
  
  
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Proficiency in ERP systems and Google Docs/Microsoft Office Suite.
  • Fluent in English and Mandarin Chinese.
  • Experience working in a global environment.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.

The company is founder led, profitable and growing. We are hiring a Business Services Team Manager to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.

This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.

We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.

This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.

Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.

Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.

Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing

Leadership and accountability

This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.

As a manager, your team would be responsible for

• Travel approvals, logistics and operations
• Expense review in line with policies
• Planning of complex company events four times a year
• Company offices that provide executive briefing and operational facilities
• Our global duty of care, health and safety programs with comprehensive policies and practices

What we are looking for

• An exceptional academic track record from both high school and university
• An undergraduate degree in a technical or business subject
• Drive, and a track record of going above-and-beyond expectations
• Leadership and management skills
• Demonstrable good judgement in matters involving money, policy and in-person interactions
• Ability to work in a global, multicultural organisation
• Excellent interpersonal skills, curiosity, flexibility
• Responsibility, accountability, thoughtfulness and self-awareness
• Result-oriented, with a personal drive to meet commitments 
• Ability to travel up to four times a year, for company events up to two weeks long

Additional skills that you might also bring

• Travel industry experience
• Project management experience
• Event management and operations experience
• Business and corporate administration experience

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users.

As a ​Software Engineering Manager​ you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system​, low-level debugging, critical thinking, problem-solving skills and management ability.

Key responsibilities

• Recruit, motivate, mentor, and enable your team to succeed in delivering quality products
• Set goals with the team; prioritize tasks, identify and measure team health indicators
• Maximise the results of team members and support their career growth
• Coordinate with project managers, HWE, QA and certification management
• Monitor projects from kickoff to post-mortem and handle escalations
• Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs
• Prioritize customer requests globally
• Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security)
• Provide leadership for methodologies, strategies, standards, tools, and best practices
• Must be able to travel to the EU, USA, China, and Taiwan

Required skills and experience

• A Bachelor (or higher) degree in STEM, preferably computer science or software engineering
• Proven track record in technical roles with Linux, preferably Ubuntu or Debian
• Commitment to development and testing methodologies, and maintainable code quality
• Experience with management responsibilities
• Ability to work collaboratively in a team environment
• Ability to be productive in a globally distributed team through self-discipline and self-motivation
• Commitment and energy to deliver on schedule
• Strong English and Chinese language communication skills, both written and verbal

Desirable skills and experience

• Making technical decisions for a team as a tech lead
• Software architecture and design experience
• Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML
• Participation in open-source development projects
• Experience with CI/CD

Canonical is an equal opportunity employer

Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users.

As a ​Software Engineering Manager​ you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system​, low-level debugging, critical thinking, problem-solving skills and management ability.

Key responsibilities

• Recruit, motivate, mentor, and enable your team to succeed in delivering quality products
• Set goals with the team; prioritize tasks, identify and measure team health indicators
• Maximise the results of team members and support their career growth
• Coordinate with project managers, HWE, QA and certification management
• Monitor projects from kickoff to post-mortem and handle escalations
• Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs
• Prioritize customer requests globally
• Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security)
• Provide leadership for methodologies, strategies, standards, tools, and best practices
• Must be able to travel to the EU, USA, China, and Taiwan

Required skills and experience

• A Bachelor (or higher) degree in STEM, preferably computer science or software engineering
• Proven track record in technical roles with Linux, preferably Ubuntu or Debian
• Commitment to development and testing methodologies, and maintainable code quality
• Experience with management responsibilities
• Ability to work collaboratively in a team environment
• Ability to be productive in a globally distributed team through self-discipline and self-motivation
• Commitment and energy to deliver on schedule
• Strong English and Chinese language communication skills, both written and verbal

Desirable skills and experience

• Making technical decisions for a team as a tech lead
• Software architecture and design experience
• Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML
• Participation in open-source development projects
• Experience with CI/CD

Canonical is an equal opportunity employer

Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#LI-ET1 #stack