Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or have it delivered by our courier partners. 

We’re expanding rapidly, from our office in Stockholm, and now we’re looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new partners for success.

As such, we need a customer-focused and structured Onboarding Associate to support the onboarding and training of new restaurant partners and ensure the best possible partnership. As an Onboarding Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success.

What you'll be doing

End-to-End Onboarding

• Successfully onboard venues onto the Wolt platform by coordinating, executing, and monitoring the full onboarding process for restaurant and retail Merchant Partners.
• Ensure a smooth and speedy integration from when the contract is signed through to go-live.
• Proactively remove bottlenecks and roadblocks to maintain onboarding velocity.

Merchant Relationships & Training

• Build strong relationships with merchant partners, supporting them throughout onboarding and beyond.
• Provide training and education on the Wolt Merchant App and Merchant Portal (including live training if needed) to optimize partner performance.
• Keep merchants updated on system improvements and new features to ensure their continued success.

Comprehensive Setup & Quality Standards

• Create and maintain merchant venue pages, including offers, product photo coverage, translations, and menu updates.
• Ensure all content reflects Wolt’s brand standards, both in pragmatic and aesthetic terms.
• Guarantee that all partners experience the highest Wolt-grade service standards by monitoring progress and addressing needs promptly.

Collaboration & Support

• Support Merchant Services and Key Account Managers with tasks related to partner management.
• Contribute to long-term operational success by ensuring partners are fully equipped and aligned with Wolt’s service excellence.

Qualifications

• Logical problem-solving skills with a bias for action and impact
• Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience - you will be working with a lot of different people both internal and external
• Experience in sales, account management, or customer support is an advantage
• Fluent in Swedish and English to be able to communicate with the partners and ensure we have correct information on the app.

At Wolt, We’re About Getting Things Done.

If this sounds like an opportunity you want to pursue, apply today!  💙

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our Merchant Operations teams are at the heart of what we do, ensuring that all merchant partners are set up for success with a seamless onboarding, menu, and photo experience.  As Wolt continues to grow in scale and scope, our merchant engine must evolve alongside it. That’s why we’ve built a dedicated Catalog team, responsible for managing all items displayed on our platform and within our internal catalog systems. If you’re passionate about structured data, automation, and enabling local growth through high-quality content, this is your opportunity to shape the foundation of Wolt’s retail and restaurant experience.

What you’ll be doing

As a Catalog Associate you will manage product data in Wolt’s catalog, ensuring accuracy, compliance, and alignment with quality standards. You’ll create, review, and update partner assortments to reflect in-store offerings. In this role, you’ll work closely with internal and external stakeholders to ensure consistent data standards and contribute to high-quality catalog and assortment outcomes.

Key Responsibilities:

• Create and maintain product data in Wolt’s catalog, including names, descriptions, prices, availability, images, and compliance details.
• Ensure product information meets quality and compliance standards across retail offerings.
• Create, review, and update partner assortments to reflect in-store offerings.
• Work with large datasets in Google Sheets and leverage AI tools to efficiently manage and improve catalog quality.
• Upload and manage media content, such as images and logos, to enhance the customer experience.
• Collaborate with cross-functional teams (e.g., Product, Account Management, Sales) to improve data quality and processes.
• Contribute to process improvements to enhance data accuracy and operational performance.

Our humble expectations 

• A positive and proactive mindset with strong problem solving skills. Seeing challenges as opportunities and taking ownership of your work.
• Customer & quality-centric mindset, with a strong commitment to data accuracy and quality.
• Comfortable working in Excel or Google Sheets.
• Experience working with large datasets; familiarity with AI tools is a plus.
• High attention to detail, ensuring consistency and quality across all product data & content.
• Motivated to continuously learn and improve, and comfortable adapting in a fast-paced, dynamic setting.
• A team player with a collaborative mindset and ambition to grow with the team & our vision.
• Ability to prioritize and manage multiple tasks effectively.
• Fluent in Swedish and English, both written and spoken.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙