The Team

Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

What you’ll be doing 

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
• Advise customers on best practices and product adoption in a post-sales capacity
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Establish strong relationships internally, too as part of a larger collaborative team

• Participate in content creation for both internal and external enablement of staff and customers

What you’ll bring to the role

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• Consumer and/or SaaS application deployments 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position will be located in London or Barcelona and will have some travel required (under 50% of the time)
• BA/BS/MS or related discipline or equivalent work experience required

#LI-RB4

#LI-HYRBID

Role Overview:

Netskope is seeking a high-caliber Privacy Engineering Staff Engineer to bridge the gap between legal compliance, data protection technology, and core product engineering. This is a dual-impact role: you will be responsible for the technical "Privacy by Design" controls for the Netskope platform while serving as a strategic deputy to the Global Privacy & Data Protection Officer (DPO).

As the Strategic Deputy to the Global Privacy & Data Protection Officer (DPO), you move beyond task completion to achieve high-level organizational influence.

• Global Compliance Strategy: Support the execution of a multi-jurisdictional privacy program that anticipates the rapid evolution of global data protection laws.
• Board & Audit Influence: Translate complex technical privacy risks into compelling, quantifiable narratives for the Audit Committee and Board of Directors.
• Risk Governance: Oversee the operational maturity of our privacy program within LogicGate, ensuring a closed-loop system of accountability, audit readiness, and incident response.
• DPIA & Rights Leadership: Act as the technical authority for high-risk Data Protection Impact Assessments (DPIAs) and ensure our Data Subject Rights (DSAR) engine operates at optimal efficiency.

You will be the lead privacy architect ensuring that Netskope’s innovation is inherently respectful of data.

• Component Design Review: Lead the privacy-first technical review of every new component within the Netskope platform, engaging with engineering at the "whiteboard phase" to eliminate risks before they reach production.
• PET Implementation: Direct the integration of Privacy Enhancing Technologies (PETs) such as differential privacy, homomorphic encryption, and k-anonymity into the Netskope product suite.
• AI Governance Leadership: Hold a seat on the AI Governance Committee whilst supporting the AI Ambassador program to ensure that AI innovations are built on a foundation of responsible data use.
• Technical Data Defense: Enhance DLP, DSPM, and AI/ML-driven security within our AWS and corporate environments to set the "Gold Standard" for internal data protection.

Key Responsibilities

Product Privacy Engineering & PETs

• Architectural Oversight: Review all new component designs within the Netskope platform to ensure structural compliance with "Privacy by Design" principles.
• PET Integration: Lead the design and implementation of Privacy Enhancing Technologies (PETs) such as differential privacy, homomorphic encryption, or k-anonymity within Netskope product features.
• Early Engagement: Act as a dedicated privacy consultant to product engineering teams during the ideation phase to identify and mitigate privacy risks before code is written.

Deputy Data Protection Officer (DPO) Functions

• Regulatory Support: Support the DPO in managing multi-jurisdictional compliance as the number of global privacy laws continues to rise.
• DPIA Leadership: Conduct and oversee Data Protection Impact Assessments (DPIAs) for high-risk processing activities, ensuring they meet the standard of global regulations.
• Privacy Leadership: Engagement with Netskope customers and partners on privacy and data protection concerns. Provide executive leadership to CISO, Legal and Privacy teams for some of the largest and most prestigious organizations in the world.

Technical Data Protection & AI Governance

• Advanced Controls: Utilize DLP (Data Loss Prevention) and DSPM (Data Security Posture Management) to secure the corporate data lifecycle.
• AI/ML Security: Implement data protection strategies specifically for AI/ML workloads, managing risks associated with training data and model inference.
• AI Advocacy: Serve on the AI Governance Committee and support the AI Ambassador program, fostering a culture of responsible AI use across the organization.

Platform Management

• LogicGate Administration: Manage and optimize the privacy module within LogicGate to track risks, audits, and compliance tasks.
• Netskope Corp Tenant: Take administrative responsibility of the Netskope corporate tenant’s privacy controls, ensuring our own use of the platform is a "Gold Standard" for customers.

Technical Requirements

• AWS Cloud Expertise:
• Cloud-Native Data Protection
• Infrastructure Security
• DSPM Integration.
• Software Engineering Fundamentals.
• API
• Data Architecture Knowledge
• AI/ML

Leadership Competencies & Soft Skills

• Strategic Influence: Ability to translate complex technical privacy risks into business-level impacts for the Audit Committee and Executive Leadership.
• Collaborative Engineering: Proven track record of building "security-first and privacy-first" cultures within engineering teams without slowing down the development lifecycle.
• Ethical Leadership: Strong judgment and integrity, particularly when serving on the AI Governance Committee to balance innovation with ethical data use.
• Stakeholder Management: Excellent communication skills to manage relationships with third-party vendors, legal counsel, and regulators.

Candidate Profile & Qualifications

• Experience: 5+ years in senior technical roles, preferably with a background in security engineering, privacy engineering, or data governance.

#LI-CS1

About The Role 💻

We are looking for a Senior MLE Staff Engineer who is an expert in the deployment and scaling of LLMs and Agentic systems. In this role, you will bridge the gap between machine learning experimentation and production at scale by building the robust, highly efficient platform that powers our AI initiatives.

While our Data Science teams focus on developing and tuning state-of-the-art models, you will be the owner of the platform that enables them. You will define best practices, build automated pipelines, and ensure that our infrastructure can handle complex agentic workflows with high reliability and performance. This is a role for a visionary who stays ahead of the daily shifts in the AI landscape and can rapidly adapt our stack to leverage emerging trends.

For more insight into the technologies used by the engineering team at Clarity AI, please explore our Tech Stack

What You’ll Be Doing 🚀

As a Senior MLE Staff Engineer, you will be responsible for:

• GenAI Platform Engineering: Designing and developing the core platform that enables the efficient deployment, scaling, and management of LLMs and multi-agent systems.
• Infrastructure for Agents: Building specialized infrastructure to support long-running agentic workflows, including state management, tool-calling interfaces, and complex reasoning loops.
• High-Scale Productionization & Model Serving: Scaling inference for LLMs to handle global demand while optimizing for latency, throughput, and cost. Implement standard batch and online serving with controlled rollback.
• Build & Delivery: Establishing the "Golden Path" for model deployment through a self-service path to move code, data, and models to production safely and reproducibly, including automated evaluation frameworks, safety guardrails, and CI/CD/CT pipelines.
• Strategic Vision & Product Management: Continuously monitoring the AI ecosystem and proactively evolving our platform to maintain a competitive edge. This includes adopting best practices in Platform Product Management and driving the adoption of golden-path solutions.
• End-to-End Observability: Implementing deep observability for LLMs, tracking not just system health but providing unified visibility into health, impact, and root cause across data, ML, and GenAI (including model hallucinations, token usage, and RAG performance).
• Collaborative Foundation: Providing the tools and abstractions that allow Data Scientists and stakeholders to move from a "tuned model" to a "production service" with zero friction.

Location 🌍

The role is based in our tech hub in Madrid, Spain, but we are remote-friendly and open to the CET timezone +/- 2 hours.
Way of Working: Remote/Hybrid

What You’ll Need 👀

• LLM & Agent Expertise: Deep, hands-on experience deploying Large Language Models and complex agentic architectures at scale.
• GenAI Platform Specifics: Proven experience in implementing Prompt Lifecycle Management (versioning, testing, and deploying prompts as code), an LLM Abstraction Layer (provider-agnostic access), and systems for Cost & Usage Control (visibility and limits on GenAI spend per use case).
• Evaluation & Benchmarking Mastery: Expert-level experience building automated evaluation pipelines and frameworks (e.g., Ragas, DeepEval, G-Eval) and implementing LLM-as-a-judge patterns to validate model quality, grounding, and safety in CI/CD.
• Platform & MLOps Mindset: A proven track record of building platforms or shared infrastructure. Deep understanding of MLOps concepts like Model Registry (versioning, state management, and lineage) and Model Monitoring & Drift Detection.
• 3+ years of experience in MLOps or high-scale Software Engineering with a focus on AI production environments.
• Technical Stack Mastery: Expert-level Python and deep experience with container orchestration (Kubernetes, Docker) and cloud infrastructure (AWS/GCP).
• AI Tooling & Frameworks: Proficiency with orchestration libraries (e.g., LangChain, LlamaIndex, CrewAI), vector databases (e.g., Pinecone, Weaviate), and inference engines (e.g., vLLM, TGI).
• Agility & Adaptability: The ability to learn and implement new technologies in a field that changes weekly. You should be a "fast mover" who enjoys constant evolution.
• Software Excellence & Governance: Strong fundamentals in API design, microservices, and "GitOps" methodologies, including the implementation of automated security and compliance by default.
• English Proficiency: Excellent communication skills (minimum C1 level), with the ability to articulate technical vision to both engineers and leadership.

What We Offer 🥁

• Competitive compensation, both in terms of base salary as well as equity plans that enable to you to share in our success
• Flexibility in ways of working both in terms of your schedule as well as your location, whether you prefer to work from home, the office, or abroad with access to a global network of co-working spaces 
• Generous paid time off schemes, including vacation, sabbatical, religious observance and compensation days
• Meaningful benefits including private healthcare coverage, fitness and wellness programs covered through Wellhub, working-from-home allowances to help you set up your home office and cover monthly expenses
• Professional development with annual training budget for conferences, courses, certifications and access to top market e-learning platforms
• Collaborative environment with multiple offices around the globe, regular team activities and events as well as employee-led resource groups

As the Director of P&C Strategy & Governance, you are the architect of our global People transformation and the engine room of our strategic execution. Reporting to the VP, HRBP, you will lead a high-performing PMO team to bridge the gap between ambitious vision and measurable business impact. This is a high-visibility leadership role designed for a heavy-hitter who thrives on driving discipline, rigour, and velocity. You won’t just manage a portfolio; you will orchestrate the global People agenda, ensuring every initiative is prioritised for value, aligned cross-functionally, and delivered with precision.

In this role, you will own the executive governance framework and act as a critical partner to the Chief of Staff and Business Transformation offices. We offer a dynamic, multi-country landscape where you can build from scratch, evolve existing frameworks, and directly shape the future operating model of People & Culture globally.

What you’ll be doing:

• Architect and lead the annual P&C OKR development process, transforming high-level people strategy into a consolidated, execution-ready global portfolio.
• Lead quarterly and annual prioritization cycles, ensuring human and financial capital are ruthlessly aligned with the business strategy and budget.
• Establish rigorous standards for initiative success, ensuring every project carries a clear business case, defined ROI, and measurable impact metrics.
• Define the architectural distinction between Business-as-Usual (BAU) and high-impact strategic projects, establishing bespoke governance and SteerCo frameworks for each.
• Design and oversee a world-class Go-to-Market framework for all People initiatives, ensuring seamless adoption across diverse global business units.
• Partner with Executive Communications to ensure the sequencing of people initiatives tells a cohesive story that resonates with the workforce.
• Act as the guardian of "change capacity," proactively identifying risks related to change fatigue, initiative overload, and audience saturation.
• Serve as the primary strategic link between P&C and the Chief of Staff, Central Transformation Office, and Finance, ensuring People initiatives are woven into the broader corporate fabric.
• Masterfully navigate complex cross-functional dependencies, proactively mitigating execution risks before they impact the business.
• Oversee the development of high-stakes Board and Executive-level memos, ensuring all P&C proposals are structured, financially sound, and decision-ready for the CHRO and Leadership Team.
• Define and continuously evolve the global P&C project management methodology, shifting the culture toward a "delivery-first" mindset.
• Provide executive-level transparency into portfolio health, budget utilization, and risk profiles, utilizing data to drive high-level steering decisions.
• Strategically manage P&C capacity, providing the VP and LT with the insights needed to make critical trade-offs in resource allocation.
• Lead, coach, and elevate a team of Senior Project Managers and Analysts, fostering a culture of high performance and professional growth.
• Act as a center of excellence for the wider HR function, building project management maturity and execution discipline across all People teams.

What you’ll bring:

• 10+ years of progressive experience in program and portfolio management, with a proven track record of leading large-scale global transformations.
• Significant experience in management consulting or internal strategy, moving beyond design to lead successful global deployment.
• Proven ability to lead and develop high-performing teams of senior project managers and specialists.
• Exceptional ability to translate complex portfolio data into clear, data-driven narratives for the CHRO and Board.
• Advanced influencing skills to navigate ambiguity and build credibility within a high-growth, matrixed C-suite environment.
• A seasoned leader capable of driving executive consensus on competing priorities and the long-term People strategy.
• Proven ability to build GTM frameworks, governance models, and P&C roadmaps from scratch.
• Strong financial literacy with a focus on capacity modeling, budget oversight, and value realization.
• Expert in PPM methodologies and tools (e.g., Jira, Asana, Notion) to drive organizational transparency and reporting at scale.
• A rare blend of long-term strategic vision and a disciplined, delivery-focused mindset.