Responsibilities

We are looking for an exceptional Technical Consultant II (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role, candidates based anywhere in Korea are welcome to apply! In this role, your responsibilities would include -

• Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly   

• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers

• Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design, and build

• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

• Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries

• Becoming a trusted customer advisor and a customer advocate within Workato

• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations

• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team

• Prioritizing and delivering an outstanding customer service experience to Workato customers

• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

Qualifications / Experience / Technical Skills

• 3+ years of hands-on experience in solutions and implementation consulting

• Knowledge and understanding of integrations and system design principles

• Good understanding of technology and industry trends, especially in the app integration space

• Good understanding of database technologies, such as SQL and Postgres

• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management

• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations

• Demonstrated ability to create quality technical documentation 

• Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

• Experience with web development frameworks and knowledge of JS frontend and backend is a plus

• Experience with OEM or embedded SaaS solutions is a plus

• Experience embedding third-party integrations or iFrames into web app is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Job Req ID: 2578

About the Role

As a Senior Services & Solutions Architect at Celonis, you will play a dual role in our customers' transformation journeys. You will be the primary technical lead, responsible for both the strategic delivery of process insights and the architectural foundation required to make those insights possible.

In this hybrid capacity, you aren't just building dashboards; you are designing the end-to-end technical pipeline. You will bridge the gap between complex IT infrastructure and high-level business value, ensuring that our Process Mining technology is seamlessly integrated and delivering measurable ROI for the largest enterprises in Korea.

The Work You’ll Do

Services Delivery 

• Lead Implementation Projects: Drive agile project teams to transform raw customer data into process insights, from ETL through building of analytical dashboards and solutions (AI, automation) 
• Business Consulting: Translate complex business requirements into technical specifications across domains like Finance (P2P, O2C), Supply Chain, and Procurement.
• Advanced Analytics: Build and deploy innovative operational apps enriched with AI/ML algorithms to automate manual business tasks.

Solutions Architecture & Technical Onboarding

• Technical Onboarding: Act as the first point of contact for technical stakeholders to design the Celonis architecture within the customer’s ecosystem.
• Data Integration: Establish real-time integrations between source systems (SAP, Oracle, etc.) and Celonis via APIs, ETL pipelines, and Data Streaming.
• Security & Identity: Advise on user management, authentication (SSO/LDAP), and IT security compliance to ensure a friction-less rollout.
• Infrastructure Strategy: Evaluate customer environments (Cloud vs. On-Premise) to propose solutions that unblock deployment bottlenecks.

The Qualifications You Need

• Experience: 5+ years in Data Engineering, IT Consulting, or Solutions Architecture, with direct experience in a SaaS or Big Data environment.
• Technical Core: Expert proficiency in SQL and ETL processes is essential. Python knowledge and experience with Agentic Agents/MCP servers are also very helpful. 
• Architectural Knowledge: Familiarity with REST/SOAP APIs, data pipelines, data pipelines and experience with ETL processes for large data volumes. 
• Business Process Acumen: Strong understanding of ERP systems (SAP, Oracle) and core business processes (Order-to-Cash, Procure-to-Pay).
• Languages: Native fluency in Korean and professional English are required for this role to support our local market and global collaboration.
• Education: Degree in Computer Science, Business Informatics, Mathematics, or a related technical field.