Responsibilities

We are looking for an exceptional Enterprise Account Executive to join our growing team in South Korea, covering Asia. You'll be joining a team of 6 AEs, split by vertical across commercial and enterprise accounts.

In this role, you will also be responsible to:

• Reporting directly to our VP of sales, you'll build and execute a territory plan targeting some of the largest enterprises in Asia.

• You'll be almost wholly focused on new business. Both selling directly and with/through channel partners.

• Along with our SDRs, partner sales and marketing teams you will multi-thread with C level executives across business units in your target accounts. Aiming to craft deals over >$100k.

Requirements

Qualifications / Experience / Technical Skills

•  7+ years of experience in a full cycle, closing role 

• Experience handling and owning relationships with enterprise companies

• Proven track record of consistently meeting or exceeding quota

Soft Skills / Personal Characteristics

• First and foremost, you're a sales person. 

• You enjoy being in an evolving fast growing  environment and you don't like to sit back enjoying the comfort of a large corporate.

• You're a hunter, but not a lone wolf. You know how to play as a team and how to craft  large complex deals by pulling in colleagues who you've built trust with.

• You'll have to be comfortable with the natural ambiguity that comes in a startup  environment and not reliant on corporate safety nets.

(REQ ID: 2755)

Responsibilities

We are looking for an exceptional Technical Consultant II (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role, candidates based anywhere in Korea are welcome to apply! In this role, your responsibilities would include -

• Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly   

• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers

• Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design, and build

• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

• Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries

• Becoming a trusted customer advisor and a customer advocate within Workato

• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations

• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team

• Prioritizing and delivering an outstanding customer service experience to Workato customers

• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

Qualifications / Experience / Technical Skills

• 3+ years of hands-on experience in solutions and implementation consulting

• Knowledge and understanding of integrations and system design principles

• Good understanding of technology and industry trends, especially in the app integration space

• Good understanding of database technologies, such as SQL and Postgres

• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management

• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations

• Demonstrated ability to create quality technical documentation 

• Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

• Experience with web development frameworks and knowledge of JS frontend and backend is a plus

• Experience with OEM or embedded SaaS solutions is a plus

• Experience embedding third-party integrations or iFrames into web app is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Job Req ID: 2578

Responsibilities

We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others.

In this role, you will also be responsible to:

• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction

• Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Automation journey.

• Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives 

• Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc.

• Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions

• Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc.

• Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders

• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective

• Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues

• Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth

• Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement

• Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency

Requirements

Qualifications / Experience / Technical Skills

• BS or equivalent education

• 7+ years of professional experience in consulting, customer success, client relationship, or technical account management roles with a demonstrated track record of increasing adoption, revenue retention, and customer satisfaction. Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies

• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes

• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)

• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations

• Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus: People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations

• Preference will be given to candidates who:

  • Have prior experience as an Account Manager, Senior Member of SI/consulting firms, or CSM in hyper-growth horizontal SaaS/iPaaS companies preferred

  • Have prior experience in leading/driving/consulting in Digital Transformation initiatives

  • Korean Native. English speaker

•  An estimated 25% travel is required.
  

Soft Skills / Personal Characteristics

• Ability to develop an understanding of large complex businesses with many stakeholders

• Comfortable operating with revenue targets

• Strong sense of customer empathy and customer-centricity

• Grit and resilience to manage occasional tough & complex situations

• Excellent interpersonal and communication skills

• Strong problem-solving and analytical thinking

• Project management and storytelling skills

• Entrepreneurial drive and comfort working in ambiguous, quickly changing environments

• A passion for and belief in the power of automation to drive business value

• Project management and storytelling skills

• Have a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities

• Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers

• Be a self-motivated team player who loves to drive Impact beyond their current role

• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

(REQ ID: 2641)

Responsibilities

We are looking for an exceptional Enterprise Account Executive to join our growing team in Korea, covering Asia. In this role, you will also be responsible to:

• You'll be joining a team of 6 AEs, split by vertical across commercial and enterprise accounts.

• Reporting directly to our VP of sales, you'll build and execute a territory plan targeting some of the largest enterprises in Asia.

• You'll be almost wholly focused on new business. Both selling directly and with/through channel partners.

• Along with our SDRs, partner sales and marketing teams you will multi-thread with C level executives across business units in your target accounts. Aiming to craft deals over >$100k.

• You'll be based in Singapore with access to our Suntec office, but we'll trust you with  total flexibility to work in the way that suits you.

Requirements

Qualifications / Experience / Technical Skills

• 7+ years of experience in a full cycle, closing role

• Experience handling and owning relationships with enterprise companies • Proven track record of consistently meeting or exceeding quota

Soft Skills / Personal Characteristics

• First and foremost, you're a sales person. 

• You enjoy being in an evolving fast growing  environment and you don't like to sit back enjoying the comfort of a large corporate.

• You're a hunter, but not a lone wolf. You know how to play as a team and how to craft  large complex deals by pulling in colleagues who you've built trust with.

• You'll have to be comfortable with the natural ambiguity that comes in a startup  environment and not reliant on corporate safety nets.

Responsibilities

We are looking for an exceptional Commercial Account Executive to join our growing team in Korea. You will also be responsible to:

• Hunting and acquiring new commercial/mid-market enterprise logos in the fast-growing South Korea market, with a primary focus on new business development

• Building and executing a comprehensive territory plan targeting some of the largest enterprises in South Korea

• Selling both directly and through channel partners to maximize market penetration

• Multi-threading with C-level executives across business units in your target accounts, working alongside our SDRs, partner sales, and marketing teams

• Reporting to the Regional Sales Manager while maintaining autonomy in your day-to-day approach

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of experience in a full cycle, closing role with a proven hunter mentality

• Demonstrated success in acquiring new enterprise logos and building territories from the ground up

• Experience handling and owning relationships with enterprise companies, preferably in the South Korea market

• Proven track record of consistently meeting or exceeding quota

• Fluent in both Korean and English

Soft Skills / Personal Characteristics

• First and foremost, you're a hunter and a salesperson. You thrive on the challenge of breaking into new accounts and winning new business in an evolving, fast-growing environment. You don't like to sit back and enjoy the comfort of a large corporate.

• You're coachable and possess excellent listening skills. You're open to feedback, willing to adapt your approach, and flexible in responding to changing market dynamics.

• You're collaborative but not a lone wolf. You know how to play as a team and craft large complex deals by pulling in colleagues with whom you've built trust.

• You're comfortable with the natural ambiguity of a startup environment and not reliant on corporate safety nets.

• You demonstrate resilience and persistence in pursuing new opportunities while maintaining a customer-centric approach.

(REQ ID: 2585)

Responsibilities

Workato is looking for talented and highly motivated results-oriented individuals to join our expanding sales team. In this role, you will be able to demonstrate a successful track record in remotely managing a large diverse territory. You will be comfortable embracing a start-up environment where personal performance is critical and will have the flexibility and determination to participate in any activity to ensure success.

As a Sales Development Representative, you will be responsible for uncovering and developing new opportunities from outbound activities, and building a strong pipeline of sales opportunities to deliver on sales targets. The prospect profile can vary from IT, Business Operations, to Sales / Marketing / Support Operations. You will focus on sales opportunity generation programs and their execution including email and telephone activities. Excellent collaboration and proactive participation with our Marketing, Sales and Customer Success teams is critical to success. As well as contributing through achievement of your goals, you will bring enthusiasm, expertise and creativity to our company.

In this role, you will also be responsible to:

• Set up meetings for the Sales Team and help build the company pipeline.

• Work closely with the Marketing Team on campaigns and GTM efforts.

• Work closely with Sales Team to refine strategy for targeted territories/segments.

• Consult existing customers to understand how they are using Workato currently and where they want to get to as a business 

• Achieve agreed upon sales targets and outcomes within schedule 

• Reach out to customer leads through cold calling and email

• Continuously improve through feedback

Requirements

Qualifications / Experience / Technical Skills

• Bachelors Degree - Fresh graduates may apply 

• Knowledge of business applications, especially applications used in Sales, Marketing, Customer Support such as Google Apps, Outreach, Zoominfo, Slack and SFDC

Soft Skills / Personal Characteristics

• High energy, positive attitude with the ability to take initiative; strong work ethic, self-directed and resourceful; Discipline to conduct and manage sales cycle process from initial contact through to initial qualification 

• Strong customer orientation, dedication, and passion for delivering a great customer experience 

• Strong collaboration skills; ability to adapt to a dynamic start-up environment with a passion for making an impact 

• Excellent written and oral communication skills in English; ability to convey information clearly and analyze customer requirements as needed to help customer make buying decisions 

• Some technical aptitude and the ability to become deeply fluent in integration and automation solutions.

(REQ ID: 2662)