Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time position based in Bulgaria. 

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance.
• Co-subsidized transportation & Multisport cards.
• Premium health insurance for fast and easy access to top healthcare services.
• Training policy for technical and other skills-related events, courses and certifications.
• Personal career development roadmap guided by performance evaluations.
• Self-care program offering psychological consultations & discussions for you and the team.
• Cozy office space designed for comfort and productivity.
• Exciting team events and company gatherings.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Valtech FP&A team is dedicated to transforming financial data into actionable intelligence, ensuring that company’s leadership can seize opportunities for growth while maintaining financial health and stability. 

Valtech is looking for a FP&A Analyst. As a FP&A Analyst, you are the bridge between the row data and the decision-making process. The FP&A Analyst plays a critical role in driving financial insight, supporting strategic decision‑making, and ensuring the organization’s financial health. This position partners closely with senior leadership to deliver high‑quality financial analysis, forecasting, and reporting across the enterprise.

Within our FP&A team, you’ll find plenty of opportunities to grow your career, expand your skills, and take on exciting new challenges as you progress on your professional journey. 

This role reports to Corporate FP&A Manager.

Role responsibilities

• Lead the budgeting and forecasting process for all Corporate SM&A cost centers
• Build and maintain detailed expense models, including headcount, compensation, vendor spend, and project‑based costs
• Validate assumptions with functional leaders and ensure alignment with corporate financial targets
• Monitor forecast accuracy and identify risks and opportunities throughout the planning cycle
• Prepare monthly SM&A reporting packages with variance explanations and spending trend analysis
• Analyze actuals versus budget and forecast at both the cost‑center and consolidated corporate level
• Identify key cost drivers, inefficiencies, and opportunities for optimization
• Serve as a finance partner to corporate function leaders, providing insights on spending patterns and resource allocation
• Support decisions related to hiring, vendor contracts, and discretionary spending
• Translate financial data into clear, actionable recommendations for leadership
• Improve SM&A reporting frameworks to enhance transparency and accountability
• Support automation of expense tracking, headcount reporting, and planning templates
• Provide ad-hoc financial analysis and reporting support as requested by other FP&A Managers to ensure high-quality insights across the broader team
• Contribute to continuous improvement initiatives within the FP&A team
  

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 2+ years of FP&A experience
• Strong analytical skills
• Ability to prepare quality financial analysis (variance analysis, scenario modelling)
• Advanced Excel skills
• Planning, budgeting and forecasting skills
• Experience in a global or multi-national company
• Excellent written and verbal communication skills
• Fluent English 

Nice to have qualifications  

• Experience with financial systems such as Oracle, HFM and FP&A tools - Planful
• Ability to influence stakeholders and present complex data in a clear, compelling way
• Track record of process improvement and automation in FP&A workflows
• Experience collaborating with cross-functional and cross-border teams
• Passion for continuous learning and keeping up with industry trends  

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (home office 2-3 days per week) and 25 vacation days for healthy work-life balance
• Co-subsidized transportation & Multisport cards
• Premium health insurance for fast and easy access to top healthcare services
• Training policy for technical and other skills-related events, courses and certifications
• Personal career development roadmap guided by performance evaluations
• Self-care program offering psychological consultations & discussions for you and the team
• Cozy office space designed for comfort and productivity
• Exciting team events and company gatherings

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Network Operations Center (NOC) is responsible for monitoring LivePerson services.LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements.

You will: 

• Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance.
• Trigger operational procedures for various types of production incidents
• Troubleshoot Production incidents
• Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time
• Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely.
• Actively participate in customer affecting incidents, by providing data, clear communication and status updates.

  What You Need for Success?
  
  

  • At least one year of experience in a similar role, 1.5-2 years is a big advantage.
  • Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays
  • Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time)
  • Working in a hybrid mode - Onsite except night and weekend shifts
  • Ability to handle stressful situations with a level headed approach
  • Excellent verbal and writing skills (English)
  • Excellent communication skills
  • Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions.
  • GCP background / experience operating in a linux environment
  • Familiarity with Networking concepts.
  
  

  Advantage:

  • Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot)
  • Scripting/Programming knowledge
  • Relevant courses and certifications (MCSE, CCNA...

Benefits:  

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

About the Role

We have an opening for a experienced and driven Talent Acquisition Partner to take responsibility for hiring across the business, including our GTM, R&D and other functions. Payhawk is focused on attracting the top talent in the market to join our world-class teams across Europe, your role is to ensure we have our pick of the very best. You will partner close with our managers and senior leaders to ensure a consistent flow of exceptional talent for current and projected business needs. You will drive the end to end process , ensuring that at all touch points we are maintaining our laser focus on high talent density.

Payhawk is a business built on people who believe they can make things better for our customers. Everyone has the autonomy to try their ideas and put their experience to good use. 

Job Responsibilities

• Partner with Managers and Senior Leaders to define, manage and execute end to end recruitment process
• Work closely with Hiring Managers to scope roles and develop sourcing strategies and tactics to identify the top percentile talent
• Support our team by driving a robust and repeatable process for evergreen hires, whilst designing effective, tailored and intelligent recruitment processes for specific hiring requirements
• Develop a strong instinct and understanding for where we find the top talent via advertising, direct sourcing and embedding yourself in the relevant communities
• Build strong relationships with teams at the global level, creating a positive and engaging workplace. Share trends and insights with the central People teams, influencing global and functional strategy plans 

Job Requirements

• Proven track record of end-to-end talent acquisition from market and talent mapping through to offer management
• Previous experience of collaborating with high performing teams is essential
• Experience of hiring into a high growth, disruptive business where quality is never compromised is essential
• Background of working with internal and external stakeholders up to Director level to support and shape hiring projects and initiatives
• Data driven with the ability to distill complex talent and hiring data upwards in a concise and easy to action manner
• A strong commitment and solution-oriented approach to solving complex hiring challenges in highly competitive regional markets
• Active listening skills and a natural ability to incorporate gathered insights and information into actionable plans and reports
• Highly proactive nature, with a drive to gather consistent context of the bigger picture and position the value  talent acquisition can add to support business objectives
• Technically strong and familiar with most areas of our tech stack including: Greenhouse (Other ATS considered) , LinkedIn Recruiter / Insights and various integrations

Company Benefits

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

About the Role

We have an opening for a experienced and driven Talent Acquisition Partner to take responsibility for hiring across the business, including our GTM, R&D and other functions. Payhawk is focused on attracting the top talent in the market to join our world-class teams across Europe, your role is to ensure we have our pick of the very best. You will partner close with our managers and senior leaders to ensure a consistent flow of exceptional talent for current and projected business needs. You will drive the end to end process , ensuring that at all touch points we are maintaining our laser focus on high talent density.

Payhawk is a business built on people who believe they can make things better for our customers. Everyone has the autonomy to try their ideas and put their experience to good use. 

Job Responsibilities

• Partner with Managers and Senior Leaders to define, manage and execute end to end recruitment process
• Work closely with Hiring Managers to scope roles and develop sourcing strategies and tactics to identify the top percentile talent
• Support our team by driving a robust and repeatable process for evergreen hires, whilst designing effective, tailored and intelligent recruitment processes for specific hiring requirements
• Develop a strong instinct and understanding for where we find the top talent via advertising, direct sourcing and embedding yourself in the relevant communities
• Build strong relationships with teams at the global level, creating a positive and engaging workplace. Share trends and insights with the central People teams, influencing global and functional strategy plans 

Job Requirements

• Proven track record of end-to-end talent acquisition from market and talent mapping through to offer management
• Previous experience of collaborating with high performing teams is essential
• Experience of hiring into a high growth, disruptive business where quality is never compromised is essential
• Background of working with internal and external stakeholders up to Director level to support and shape hiring projects and initiatives
• Data driven with the ability to distill complex talent and hiring data upwards in a concise and easy to action manner
• A strong commitment and solution-oriented approach to solving complex hiring challenges in highly competitive regional markets
• Active listening skills and a natural ability to incorporate gathered insights and information into actionable plans and reports
• Highly proactive nature, with a drive to gather consistent context of the bigger picture and position the value  talent acquisition can add to support business objectives
• Technically strong and familiar with most areas of our tech stack including: Greenhouse (Other ATS considered) , LinkedIn Recruiter / Insights and various integrations

Company Benefits

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

In this role, you will:

• Be the senior technical focal point of customer issues raised within the EMEA region.
• Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction.
• Take ownership of escalated issues and work to resolve advanced technical problems.
• Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods.
• Act as the primary support liaison between customers, Product Management, Engineering/R&D, and various business units.
• Serve as the "voice of the customer," providing valuable insights and feedback to development and service teams regarding recurring issues.
• Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations.
• Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions.
• Lead or participate in the Support organization’s internal projects.

Skills and Abilities

• Excellent service-oriented verbal and written English communication skills.
• Customer-facing skills with the ability to lead complex and sensitive situations, including managing technical bridges.
• Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
• Broad foundational knowledge across web technologies and protocols, including familiarity with the core concepts of networking, APIs, and SDKs.
• Good understanding of HTML/CSS and JavaScript.
• Good understanding of data retrieval using SQL.
• Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk.
• Proactive self-learner with a natural curiosity to solve problems and the ability to extend technical capabilities to new domains.
• Resilience to work in a fast-paced, stressful environment and meet tight timelines.
• Willingness to be on-call for high-severity issues and work flexible hours, including holidays, weekends, and shift work as needed for crisis management.

Education and Experience

• Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer, or an equivalent customer-facing position.
• Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
• Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company.
• Experience working with SaaS/Cloud Infrastructure.
• An academic or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, or a related field is preferred.

Benefits: 

• Health: medical and mental care
• Multisport card
• Food vouchers
• Time away: vacation, national/religious holidays and five personal days.
• Family: parental leave
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: exclusive perks and discounts
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

SENIOR MEDIA BUYER

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a results-driven and experienced Senior Media Buyer to join our team.

As a Senior Media Buyer at Common Thread Collective (CTC), you will be instrumental in driving client success through strategic media buying, precision optimization, and data-driven forecasting. You will lead the development of accurate, insight-driven forecasts, ensuring that every strategy is executed seamlessly to transform projections into tangible, scalable growth for our clients. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Your role goes beyond delivering measurable business outcomes—you will be a proactive partner in client success, maintaining clear and transparent communication about performance, strategy adjustments, and key optimizations. This ongoing engagement builds trust, strengthens client relationships, and positions CTC as a strategic leader in performance marketing.

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.
As a Senior Media Buyer, you set a high standard, ensuring efficiency, scalability, and a results-focused approach.

You thrive in fast-paced environments, take ownership of performance outcomes, and are committed to continuous learning and innovation. We embrace the mantra, “Everyday in Everyplay, Count on Me,” meaning we take responsibility, execute with excellence, and see strategies through to success.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Media Buyer, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.