Become a Senior SRE for Bloomreach!

Join the newly form Datacraft team — the team building the next-generation data platform for Bloomreach Engagement. Datacraft owns three interconnected domains:

• Data Warehouses (~60%) — making Bloomreach data first-class in customer DWHs (Snowflake, BigQuery, Databricks). The strategic goal for 2026–27 is to use DWHs to exponentially accelerate data adoption.
• Loomi Analytics Agent (~20%) — evolving Loomi Analytics into an agentic analytics assistant that can explore data across systems, explain insights, and act on them.
• Dashboards & Analytics Stack (~20%) — moving Engagement reporting onto DWH-backed, modern analytics stacks (semantic layers, headless BI tools).

As a Senior SRE, you will be the reliability backbone of this AI-first data team. Your work will directly impact the deployments, pipelines, reliability, and observability of pipelines and services that hundreds of enterprise customers depend on — from data exports into Databricks and BigQuery, to the  AI agent Loomi uses to surface insights.

Datacraft is an AI-first team. We believe code is a commodity and expect every engineer to fluently use coding agents (e.g., Cursor, Claude Code, Copilot, Gemini CLI) as a core part of their daily workflow. The ability to leverage AI tooling to accelerate development, prototyping, and problem-solving is not optional — it's foundational. 

For candidates at the P3 / Senior SRE level, starting monthly compensation begins at 3 800 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Praha, Brno) or from home on a full-time basis, you'll become a core part of the Engineering team.

What challenge awaits you?

As a P3 (Senior) SRE at Bloomreach, you are an independent professional — expert in reliability engineering, able to decompose objectives into actionable infrastructure improvements, and lead initiatives end-to-end with minimal day-to-day guidance.

We need you to build and operate an ecosystem where data engineers can safely and efficiently develop, debug, and operate data-intensive jobs and services — spanning Kafka ingest pipelines, Iceberg data lakes, multi-DWH exports, Databricks deployment and orchestration (Airflow / Cloud Composer), and agentic AI workloads.

Your responsibilities

a. Platform reliability & observability

• Build and maintain the reliability ecosystem where engineers can safely develop, debug, and operate DataCraft services running on GCP and Kubernetes (DataProc, Cloud Composer, BigQuery, Snowflake/Databricks connectors).
• Ensure end-to-end observability across the full data platform — from Kafka ingest through GCS/Iceberg staging, Airflow orchestration, to Databricks and BigQuery destinations — enabling the team to catch missing loads, SLA breaches, and data drifts before customers notice, or costs drift.
• Drive scalability so services can scale vertically and horizontally based on operational and telemetric data (OpenTelemetry, Prometheus, Victoria Metrics).
• Maintain team health dashboards and alerting (Grafana, PagerDuty, Sentry).

b. Infrastructure as Code & deployments

• Own and evolve Terraform-based infrastructure for DataCraft services.
• Automate deployments, instance setup, and operational runbooks to eliminate manual/semi-manual steps.
• Maintain CI/CD pipelines (GitLab) with linters, security scans, and code quality checks, AI code reviews, enabling engineers to produce high-quality MRs.

c. Security & compliance

• Help the team fulfill security requirements for ISO and SOC2 audits by enforcing security principles: key distribution, key rotation, authorization & authentication at the service level, data encryption in transit, data isolation, resource limitations, and audit logs.
• Ensure data access controls are properly enforced across multi-DWH environments (BigQuery, Snowflake, Databricks).

d. Incident management & L3 support

• Participate in and drive L3 on-call rotation and incident resolution for DataCraft services.
• Contribute tooling for debugging, troubleshooting, and performance testing of data pipelines and orchestration layers.
• Use telemetry data and distributed tracing to navigate complex, distributed service architectures.

e. Agentic platform reliability

• Ensure reliability and observability of the Loomi Analytics Agent data infrastructure — LLM API gateway performance, MCP server health, and evaluation pipeline availability.
• Monitor and alert on data quality issues that could introduce inconsistencies or hallucinations in Loomi's responses — making the agent's data access patterns reliable and debuggable.

Our tech stack

Languages: Python (primary), Go, SQL Messaging & streaming: Apache Kafka Storage & databases: Databricks, BigQuery, Apache Iceberg, GCS, Mongo, Redis Data processing & orchestration: Apache Spark, DataFlow, Airflow / Cloud Composer Infrastructure: GCP, Kubernetes, Terraform AI / Agentic: LLM APIs, MCP, agent orchestration frameworks Observability: Grafana, Prometheus, Victoria Metrics, PagerDuty, Sentry, OpenTelemetry CI/CD & tooling: GitLab, Jira, Confluence AI coding agents: Cursor, Claude Code

Your qualifications

Professional experience

Impact

• You can articulate how your contributions transformed the way engineers work and fostered a strong SRE/DevOps culture.
• You can demonstrate how impactful reliability work connects to business success and customer outcomes.

Ownership

• You embrace the you build it, you run it principle — you love owning what you ship.
• You are cost-aware: effective vertical and horizontal autoscaling and detailed telemetry insights are how you demonstrate mindfulness of cloud spend.

Systematic approach

• Infrastructure as Code is the only thing that brings stability into chaos
• You design for failure: SLOs, error budgets, and runbooks are first-class artifacts, not afterthoughts.

Data-driven

• You use telemetry and metrics to give engineers actionable feedback on how applications and services behave.
• You can navigate complex data platform architectures using distributed tracing and debugging.

Technical skills

• Solid hands-on experience with GCP (BigQuery, DataProc, Cloud Composer, GCS) and Kubernetes.
• Experience with Python; Go is a strong advantage.
• Familiarity with data pipeline technologies (Kafka, Airflow/Cloud Composer, Spark, Iceberg) — you don't need to write ETL code, but you need to operate it reliably and know when something is wrong.
• Fluent use of AI coding agents (Cursor, Claude Code, Copilot, Gemini CLI, or similar) — you already use these tools daily to accelerate work.
• Comfortable with on-call rotation and 24/7 incident response.
• Remote-first mindset — you know how to be effective in distributed teams.
• You are able to learn and adapt — essential when exploring new tech or navigating our growing codebase.

Strongly preferred

• Experience operating single-DWH environments (Snowflak, Databricks or BigQuery).
• Familiarity with agentic/LLM workloads — API reliability, latency SLOs, trace observability for AI systems.
• Experience with open table formats (Iceberg, Delta Lake) in production environments.
• Exposure to data security and compliance in the context of customer-facing DWH integrations (consent, data retention, PII handling).

Personal qualities

• Ownership & accountability — you take issues from detection through to resolution and follow-up prevention.
• Systematic thinking — you identify root causes, not symptoms, and document your findings so the team learns.
• Collaboration & communication — you explain trade-offs and constraints clearly to both engineers and non-engineers.
• Bias for reliability — operational excellence (SLOs, oncall friendliness, proactive alerting) is not a chore, it's your craft.
• Continuous improvement mindset — you are comfortable iterating, revisiting assumptions, and improving incrementally.
• Comfortable operating remote-first in a distributed team across Central Europe.

Your success story

In 30 days:

• Get to know the DataCraft team, the company, and the most important processes.
• Set up your local and GCP development environment and complete the Engagement engineering onboarding.
• Understand the current state of DataCraft services: pipelines, orchestration, observability gaps, and on-call runbooks.

In 90 days:

• Start contributing to the L3 on-call rotation, handling incidents, troubleshooting, and debugging — which will sharpen your understanding of the platform and surface fresh improvement ideas.
• Deliver your first meaningful reliability improvement: an observability enhancement, a deployment automation, or an SLO definition for a key DataCraft service.

In 180 days:

• Own the reliability posture of at least one DataCraft domain end-to-end — able to independently design, operate, and continuously improve it.
• Drive measurable improvements in MTTR, alert signal-to-noise ratio, or deployment confidence across the team.
• Be a trusted reliability partner in architecture discussions — your input shapes how new DataCraft services are designed for operability from day one.

#LI-KP1

Bolt Food is looking for a bold and driven General Manager to lead our delivery business in Slovakia - a fast-paced, high-potential market where we already hold growing market share. The question is no longer "how do we enter or scale?" - it's "how do we win from here?"

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This is a unique opportunity to lead one of our most strategically important markets, backed by strong central and regional support. You'll shape the long-term vision, build and coach high-performing teams, and focus relentlessly on execution. You should feel very comfortable with both zooming in and zooming out.

We're looking for someone who can own the P&L, think in cohorts and levers, and bring sharp commercial instinct to everything from positioning to growth strategy. You'll need to be just as comfortable deep in the data as you are coaching a team or aligning with central stakeholders.

•  Lead and further scale Bolt Food in Slovakia, across commercial, operational, and strategic dimensions.
•  Own the P&L line by line – driving revenue, improving margins, and ensuring strong unit economics.
•  Define the growth path from 30%+ market share through clear user segmentation, merchant prioritization, and differentiated value proposition.
•  Build and develop top-performing teams across Strategy and Operations, Sales, Account Management, Courier Operations, and Stores.
•  Define sharp OKRs, align cross-functional teams, and ensure delivery against priorities.
•  Use data tools (Mixpanel, Looker, Google Sheets) to identify key levers, track performance, and iterate fast.
•  Collaborate across the central and regional matrix to unlock support, challenge assumptions, and drive impact.

•  Ideally, you have 4+ years of experience in general management, revenue development, or a high-growth startup environment.
•  You're a strong commercial operator with deep business instincts and a bias for action.
•  You're analytical and data-driven – comfortable working with AI, dashboards, building spreadsheets, and spotting trends others miss.
•  You're a people leader – capable of hiring, coaching, and inspiring teams to raise the bar.
•  You bring strong stakeholder management skills, and you're experienced working in a matrix structure, influencing across regional functions and levels without direct authority.
•  You're hands-on, structured, and thrive in fast-changing environments.
•  You speak fluent Slovakian and English and communicate clearly with both local teams and global stakeholders.
•  Above all: you're highly driven, humble, and deeply accountable for outcomes.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

•  Play a direct role in shaping the future of mobility.
•  Impact millions of customers and partners in 600+ cities across 50+ countries.
•  Work in fast-moving autonomous teams with some of the smartest people in the world.
•  Accelerate your professional growth with unique career opportunities.
•  Get a rewarding salary and stock option package that lets you focus on doing your best work.
•  Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
•  Take care of your physical and mental health with our wellness perks*.

*Some perks may differ depending on your location.

We are looking for a passionate Account Management Team Lead to lead the local team and drive our business, developing, managing and growing our partner restaurants in Slovakia.

It’s an exciting once-in-a-lifetime opportunity as you would work with very smart people around the world in order to establish the next generation of a truly global food delivery platform.

Please note that this is a full-time permanent employment opportunity. The yearly gross salary for this role starts from 42000 EUR and will depend on your skills, knowledge, and experience.

Let’s build the future of food delivery together!

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

You’ll have a clear understanding of our key business goals and actively manage our partners to generate long-term value for our partners and the platform. In addition you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects or being the Country Manager’s right hand in managing our business priorities.

• Lead, motivate and coach the Account Management Team to achieve their goals.

• Manage, organize and negotiate eater-facing campaigns that will increase Bolt Food orders and revenue.

• Analyze key performance metrics to gain insights and improve customer performance.

• Forecast growth and evaluate the achievement of our business goals.

• Execute and refine our operational strategy, solve daily commercial and operational issues.

• Collaborate with the Sales & Partners Operations team to smoothly activate all restaurants.

• Lead re-negotiation of restaurant contract conditions such as commission rates and campaign plans.

• Work with cross functional departments to drive business growth (Campaigns, Partner Operations, Customer Service, Courier Operations).

• 5+ years of experience, preferably in Account Management, Consulting, Business Development, or similar roles.

• Excellent communication & written skills in English and Slovak.

• People manager: experience leading a team to achieve individual and shared goals in a client facing role.

• Solid analytical skills: ability to interpret and present data to generate insights and support decision-making.

• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets.

• Commercial vein: ability to build and maintain long term professional relationships with business partners using listening, negotiation and persuasion skills.

• Ownership: ability proactively find solutions to business problems.

• Passion: drive to work with new technologies or with food tech

• Excellent communicator: ability to effectively communicate with many stakeholders involved.

• Outstanding project manager: capable managing multiple projects, resources, priorities and time.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of food delivery.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.