About WPP Media  

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.   

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.  

For more information, visit wppmedia.com. 

 Role Summary and Impact 

The Media Futures Group AI Squad is a small, agile, and autonomous innovation team dedicated to charting the course for AI transformation across APAC for one of WPP’s most important and strategic global technology clients. 
 
By seamlessly integrating AI across media, creative, and production, this cross-functional squad delivers cutting-edge innovation and pioneering work to deliver more effective and efficient business outcomes. 
 
The team’s mission is to solve specific business challenges by delivering demonstrable proof of AI-enabled marketing improvements, providing strategic guideposts for the broader organization. 
 
Utilizing best-in-class tools like WPP Open and Gemini, you will innovate and deliver award-winning creative ideas while building, testing, and scaling solutions that enhance effectiveness, efficiency, and execution for our clients.  

The AI Technologist operates as the core technical architect in charge of the overarching infrastructure and workflow strategy. This role functions akin to an advanced software architect, specializing in the integration and application of pre-existing foundational generative models (such as Google Gemini) to construct comprehensive, end-to-end automated systems that serve immediate commercial purposes. 

Responsibilities 

• Workflow Auditing & Agentification: Conduct rigorous, highly granular audits of legacy Business As Usual (BAU) workflows. Collaborate intensely with legacy subject matter experts to map operational pipelines and identify specific "agentification" opportunities where generative AI models can completely automate mundane, repetitive tasks. 

• System Integration & Agent Building: Oversee the development and customization of multi-step AI agents tailored for specific agency needs, including media planning, creative development, and client reporting. Work in tandem with downstream developers to troubleshoot technological implementations, continually refining and optimizing the behavior of autonomous agents in real-time. 

• Blueprint Generation: Following live sprints, co-author the replicable scaling playbook. Translate highly complex architectural decisions into accessible, step-by-step operational guides detailing execution parameters, security protocols, and necessary architectural guardrails for BAU teams. 

• Training and Development: Develop and deliver training programs to educate MFG teams on AI concepts, tools, and best practices, fostering a culture of AI experimentation and learning within MFG APAC 

Skills and Experience 

• 7 to 10 years of robust experience in enterprise technical architecture, cloud infrastructure provisioning, or highly technical product management. 

• Deep understanding and hands-on experience with generative AI models, particularly Google Gemini, and a proven ability to leverage these capabilities for advertising-specific applications (e.g., content creation, campaign optimization, audience insights). 

• Extensive practical experience integrating Foundational Large Language Models (LLMs) into enterprise workflows via APIs. Working knowledge of the broader AI ecosystem, including ChatGPT, Grok, Meta AI, and other relevant technologies. 

• Demonstrated expertise in advanced prompt engineering and optimizing outputs for complex, multi-step advertising tasks. 

• Demonstrable understanding of architectural design patterns and their specific application to artificial intelligence systems. 

• Familiarity with data analysis and machine learning concepts as they specifically relate to deploying AI in digital advertising. 

Key Competencies 

• Advanced Generative AI Fluency: Deep, operational understanding of how to apply existing foundational models to solve complex, real-world marketing problems without needing to build statistical ML models from scratch. 

• Agentic Architecture: Expert ability to map complex systems, identify redundancies, and design secure, multi-agent workflows that can operate autonomously within enterprise guardrails. 

• Process Engineering: Expert ability to map complex systems, identify redundancies, and design automated workflows. 

• Systems Thinking: Advanced capacity to understand how disparate APIs, LLMs, and legacy tools interact within a live enterprise environment. 

• Analytical Rigor: Meticulous approach to diagnosing workflow bottlenecks and deploying technological solutions. 

• Technical Communication: Ability to translate complex architectural frameworks into accessible training documentation for non-technical users. 

Life at WPP Media & Benefits  

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.    

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

#LI-Regional

About You

• You have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform.
• Technical Competences: 
  • You have experience using Postman or CURL
  • Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce)
  • You possess a working knowledge of Application Programming Interfaces (APIs), 
  • You have excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”.
  • You possess an analytical and methodical approach to problem-solving and troubleshooting technical issues.
  • You manage competing priorities transparently. 
  • You can explain complex concepts effectively to different audiences, and adjust your communication style accordingly.

Outcomes

• Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.
• Deliver exceptional customer service experience and technical support to our clients.
• Support our non-engineering teams in using, debugging, and understanding our platform.
• Maintain and improve internal product documentation for the client support team.
• Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders.