Jobs in Senegal.
All active roles based in Senegal, sourced directly from company boards. Updated every few hours.
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are looking for an AML Investigator familiar with money laundering trends and comfortable investigating complex cases to support our Financial Security Team’s mission to prevent, detect, and report suspicious activity. The position will report to our Senegal Compliance Analyst.
In this role, you will:
- Conduct investigations on alerts generated by our AML Transaction Monitoring system.
- Participate in enhancing alerts to reduce overall false positives and prioritize the investigation of suspicious activity.
- Support the Financial Security Manager in reviewing reports generated by other Analysts.
- Contribute to the effectiveness of the Transaction Monitoring System by identifying weaknesses and proposing improvement measures.
- Contribute to the generation of Financial Security reports.
- Participate in awareness-raising and training activities relating to financial security.
- Carry out investigations into suspicious transactions and activities.
- Prepare suspicious transaction reports.
- Contribute to drafting reports and dashboard updates for Decision Makers.
- Assist the Financial Security Manager in ensuring the implementation of embargo restrictions issued by the regulator, with the approval of Wave's governing body.
- Gather information about requisitions from law enforcement authorities and/or the financial intelligence authority.
- Other duties may be assigned as required.
Key details
- Location: You'll work from our office in Dakar.
- You must have work authorization in Senegal.
- This is a permanent contract.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Proficiency in spoken and written French and English. Fluency in Wolof and another local language would be an advantage.
- Bachelor’s degree or above in IT, finance, criminology, Risk Management, or other relevant disciplines.
- At least 3 years of relevant experience in AML Transaction Monitoring and/or Sanctions Screening at a financial institution.
- Compliance certifications, such as ACAMS, are a plus.
- Proficient knowledge of AML/CFT risks.
- Good knowledge of UEMOA financial security regulations.
You might be a good fit if you have
- Strong computer skills.
- Strong analytical skills.
- Good communication skills, both verbal and written.
- Self-motivated and able to work under pressure.
- Good attention to detail and seek excellence in everything you do.
- Intellectual curiosity and creativity in the way you go about tackling problems.
- A positive attitude and embracing failure as a means to spark innovation and growth.
- A willingness to go the distance to get something done.
- Experience working in a fast-paced environment and can adapt quickly to changing priorities.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Do you want to participate in shaping a brand that’s transforming access to financial services? We’re seeking a strategic Brand Communications Manager to help bring Wave’s mission to life by crafting meaningful brand experiences that resonate with our users. Through compelling storytelling, strong partnerships, and exceptional execution, you’ll ensure our brand reflects our values, builds trust, and advances our goal of making financial services accessible to everyone as we continue to grow in Senegal.
In this role, you'll;
- Drive the end-to-end execution of high-impact brand and community initiatives, ensuring they are strategically grounded, insight-led, and fully aligned with Wave's mission and values.
- Participate in shaping and evolving Wave's brand identity, messaging frameworks, and tone of voice, and ensure your department empowers teams to communicate with clarity and consistency across all markets and channels.
- Lead creative development process for campaigns and brand programs, partnering with agencies and internal creative teams to deliver compelling content and world-class assets that meet strategic objectives.
- Partner closely with PR, People, and other stakeholder teams to craft internal and external narratives—including events, content, and storytelling—that authentically reflect Wave's values and deepen trust with our audiences.
Key details
- Location: You will work from Dakar and may be relocated to other cities based on business needs.
- Work authorization in Senegal is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 7+ years of experience in brand marketing, communications, or a similar role, preferably in FinTech, telecommunications, or an international organisation.
- Bachelor's degree in marketing, business, communications, or a related field.
- Demonstrated experience leading cross-functional projects and proficiency in project management.
- Strong understanding of storytelling and brand strategy trends, content production, and social media.
- Languages: Fluent in French and English (written and spoken).
- Preferred Experience:
- Familiarity with the Senegal market.
- Experience working in multicultural and dynamic environments.
You might be a good fit if you
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets.
- Are a creative thinker.
- Love owning projects - you're autonomous yet know when to escalate problems.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Are willing to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Can adjust quickly to changing priorities and conditions.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Country Growth Operations Lead
Share this job
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users.
The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.
In this role, you'll;
- Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
- Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
- Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
- Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
- Build and lead high-performing teams, fostering a culture of excellence and innovation.
- Manage business and financial KPIs in alignment with overall business objectives.
- Champion Wave's values, leading by example and embedding them within the team culture.
Key Details
- Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
- Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
Requirements
- 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
- Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
- Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
- Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.
You might be a good fit if you
- Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
- Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
- Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
- Build strong relationships and bring out the best in people.
- Excel at leadership and enjoy managing diverse and large field ops teams.
- Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
- Think from first principles about how things should work.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
- Adjust quickly to changing priorities and conditions.
#LI-MM1
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
As a Legal Counsel at Wave, you will play a key role in supporting our Senegal Legal Team, which strongly focuses on Marketing, Public Relations, and Corporate Governance. You will collaborate closely with operational and functional teams to help them reach their objectives, while actively managing legal risks and ensuring full regulatory compliance.
In this role, you will provide clear, practical legal advice and implement strategies that protect the company’s interests and contribute to business success.
You will report directly to the Head of Legal.
In this role, you'll:
- Marketing, Public Relations, and Procurements
- Support Marketing and Payment - growth team in the implementation and launch of promotional activities by providing legal advice.
- Ensure all the Publics relations and Marketing communications are compliant with legal requirements.
- Review all contracts and legal documents related to marketing and public relations to ensure alignment with the company’s interests and regulations.
- Draft and review supplier contracts in accordance with the company's Procurement scope.
- Ensure that the procurement follows internal procedures and regulatory obligations.
- Draft contract templates for the company’s needs when necessary.
- Engage with external stakeholders (e.g., the regulator) to build strong relationships and facilitate follow-up on some of Wave’s files.
- Obtain authorization from competent authorities when necessary.
- Provide legal support for marketing and PR matters.
- General support :
- Develop, implement, and communicate policies, processes, and procedures.
- Recommend process improvements for the existing tools.
- Provide legal advice for questions related to the regulation applicable to the company’s activity (specific regulation related to E-money, commercial regulation, labor law; civil and penal law, etc.).
- Work with the Head of Legal to develop case strategies to prevent or mitigate risks.
Key details
- Location: You'll work from our office in Senegal.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now - we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
Requirements
- Master's degree in law.
- 5+ years of legal experience, preferably in mobile money, banking, or other financial sectors.
- Proficiency in both written and spoken French and English.
- Demonstrated expertise in planning and preparing for board and shareholder meetings.
- Solid understanding of legal requirements related to advertising.
You might be a good fit if you
- Efficiently and quickly apply instructions from your lead, and proactively identify and report problems or blockers.
- Excel in both teamwork and independent work.
- Are proficient in drafting and reviewing contracts in English and French.
- Demonstrate tenacity and a commitment to completing tasks.
- Possess a strong analytical approach to problem-solving.
- Are highly organized and detail-oriented, with a clear and accurate legal approach.
- Have excellent writing, listening, and communication skills, consistently striving for excellence in all endeavors.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
People Partner
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.
You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.
In this role, you'll;
-
Support Organizational Design & Effectiveness
- Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
- Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
- Support managers on change management, team design, and culture alignment as their orgs scale.
- Contribute to cross-functional projects that enhance employee experience, performance, and engagement.
Learning & Development Collaborations
- Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
- Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
- Track participation, to inform continuous improvement of learning initiatives.
Talent Management & Growth
- Partner with leaders to map career paths and growth frameworks across their teams.
- Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
- Build visibility into succession planning, and emerging talent across Wave.
- Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.
Grow our Talent & Development Programs
- Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
- Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.
Strengthen Employer Branding
- Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
- Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.
Key details
- Location: You'll work from our office in Abidjan and may travel to field locations.
- Work authorization in Côte d'Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
- A degree in Business Administration, Human Resources, or equivalent.
- French and English proficiency.
- Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
- Hands-on operational experience in managing employee relations.
- Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
- Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.
You might be a good fit if you
- Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
- Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
- Are analytical and data-informed, using insights to guide decisions and measure impact.
- Excel at building relationships and trust, partnering across multiple levels and cultures.
- Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
To achieve our mission, Wave partners with a range of organizations to enable seamless payments for essential services. As a Payments Projects Lead, you’ll play a central role in driving large, complex, cross-functional initiatives at the intersection of Product and Payments. This includes owning end-to-end delivery of strategic projects, such as B2B initiatives, while collaborating closely with internal teams and working extensively with both field and corporate partners.
In this role, you'll;
- Own the end-to-end management of complex, cross-functional ops project to scale payments for new products and partners .
- Take complete ownership of critical ops projects, making sure we communicate and address every blocker we encounter.
- Drive these projects fast, through close collaboration and great communication with our product teams and our corporate and informal merchant facing ops teams.
- Take great notes and keep project docs live and up to date at all times, so we can work asynchronously and across borders without delay.
- Talk to users, corporate partners and informal merchants in the field, asking probing questions to get insights and clarify blockers.
- Be a problem solver, think out of the box and be proactive.
Key details
- Location: You'll work from our office in Dakar and may travel to field locations.
- Work authorization in Senegal.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 5+ years of experience in retail sectors and/or FMCG, ideally with a background in project management or consulting.
- Bachelor’s or Master’s degree in Project Management, Business Administration, or a related field, with strong knowledge of fintech, mobile money, banking, or payments.
- Proven experience managing large, complex and cross-functional projects.
- Strong communication skills in English and French, with experience collaborating across internal teams and external partners.
- Highly organized and detail-oriented, able to track multiple projects in a fast-changing environment.
- Proactive problem solver, able to identify risks, raise blockers, and drive projects to completion.
- Analytics skills.
You might be a good fit if you
- Enjoy collaborating and communicating with multiple stakeholders.
- Have strong interpersonal skills as you will interact with a variety of stakeholders, both internal and external.
- Love owning projects end-to-end, you work autonomously but know when to escalate issues to internal teams or external partners.
- Are skilled at managing multiple projects simultaneously and keeping track of shifting priorities,
- Adapt quickly to changing conditions and priorities.
- Are resourceful and curious, finding ways to make things work.
- Ask questions proactively, request clarifications, and follow up regularly to ensure progress.
- Are data-driven and a critical thinker with basic technical aptitude.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Are you passionate about developing people with an obsession to offer world-class customer experience? We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Lead to join our thrilling journey ahead.
You will be responsible for managing a team of more than 15 Support Quality & Training Officers, focusing on the Customer Service department processes. Your goal is to ensure that all customer contacts align with our values and deliver the best customer experience.
In this role, you'll:
- Manage and update knowledge management systems in line with quality standards, protocols, product, and process changes.
- Document and provide guidance on new and existing processes and standards within the Customer Service department.
- Create and deliver training materials, ensuring materials are recorded and accessible.
- Develop analytical reports linking quality performance with customer satisfaction, complementing regular reporting and sharing insights with relevant managers.
- Collaborate across departments for projects and training initiatives.
- Execute the Quality Framework alongside Quality & Training Officers, ensuring quality results meet expectations.
- Lead, support, guide, and develop the Quality & Training Officers reporting to you.
Key details
- Location: Dakar.
- Contract type: Permanent.
- Work authorization in Senegal is required.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in French and English.
- A Bachelor's degree.
- 5 years of experience in customer service or call centre operations, with at least 3 years of experience in a leadership coaching position.
- Strong knowledge of customer service processes.
You might be a good fit if you
- You can discern priority tasks.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching in coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Ability to schedule training sessions via Zoom or Google Meet tools.
- Are a diplomatic speaker.
- Have a teamwork spirit.
- Are available every day of the week, including weekends, if necessary.
- You have significant experience training large teams.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Foundational Learning & Curriculum Lead (Consultant) - Africa
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ABOUT THE ONE CAMPAIGN
ONE is a global, nonpartisan organization fighting for a more just world by demanding the investments needed to create economic opportunities and healthier lives in Africa. We do this by deploying trusted and dynamic advocacy that leverages hard-hitting data, credible grassroots activism, creative political engagement, and strategic partnerships. We use all this to influence decision-makers to take action and tackle the world’s biggest challenges. Read more at www.one.org.
About the ONE Academy Project
ONE Academy is a free dynamic online learning platform designed to equip global activists and young people with the knowledge, tools, and skills to drive social change, promoting healthier lives and economic vitality in their communities. The platform is built to be accessible, interactive, and scalable, delivering high-quality educational content while fostering peer learning and community engagement, including in low-bandwidth environments.
For this project, ONE Academy will build on its existing platform to support foundational learning reform and youth-led advocacy in Kenya and Senegal to improve learning outcomes. This training module will be hosted on the ONE Academy platform and delivered in English, French, Wolof, and Swahili, with the aim of supporting real-world foundational learning system reform efforts in both countries.
Role Purpose
The Foundational Learning Lead will drive the end-to-end design and delivery of ONE Academy’s flagship learning module. As the technical authority on learning design and pedagogy, they will both create high-quality learning materials and ensure all content meets rigorous standards of instructional quality, relevance, and evidence-based practice.
They will play a critical role in translating foundational learning concepts into engaging, accessible, and action-oriented learning experiences for young people, with a strong emphasis on advocacy and real-world application. The role includes leading curriculum design, aligning inputs from partners, and overseeing the creation of engaging, evidence-based learning materials.
Project Duration
May - October 2026
In this role, the successful candidate will:
- Define the learning architecture, curriculum, and progression pathways;
- Develop high-quality learning materials across all units;
- Guide, review, and ensure the quality of all materials;
- Align inputs from partners to ensure coherence;
- Ensure the program is pedagogically sound, engaging, and actionable.
Core Responsibilities
- Learning Strategy & Curriculum Design
- Lead the design of the overall learning framework and curriculum structure that is engaging, interactive, and tailored to youth audiences.
- Define learning objectives, competencies, and progression pathways.
- Structure the module across thematic units including:
- Structured Pedagogy Fundamentals;
- Targeted Instruction Principles;
- Science of Teaching Principles;
- Data & Evidence for Decision-Making;
- National Language Instruction – teaching kids in a language they understand;
- Responsible AI for Learning Outcomes;
- Investment Case for Foundational Learning – cost effectiveness + budgeting;
- Government Engagement, Civil Society Collaboration, and Coalition building;
- Youth Movement-Building.
- Pedagogical Oversight & Quality Assurance
- Set instructional design standards for all learning materials.
- Review and validate materials produced by multimedia teams, ensuring it is evidence-based; contextually relevant, and engaging for youth audiences.
- Content Design
- Design detailed lesson plans, core instructional content, and activities for each unit, ensuring clarity and coherence, strong learning outcomes, and practical applicability.
- Develop assessment tools such as quizzes, reflection prompts, and applied learning tasks.
- Incorporate interactive and participatory elements (e.g. decision-making exercises) to drive youth engagement and retention.
- Localization & Relevance
- Ensure curriculum is adaptable across Kenya and Senegal contexts as well as multiple languages (EN, FR, WO, SWA).
- Low-resource Settings Adaptation
- Define learner experience requirements for accessibility and engagement in low-resource settings (e.g., offline features, mobile-first, low bandwidth).
- Assess and validate whether ONE Academy’s features effectively support learner uptake, comprehension, and engagement in low-resource settings. Recommend adjustments to content and learning design as needed.
- Youth-Centered Design
- Integrate youth feedback into curriculum refinement.
- Ensure the learning experience supports:
- Action-oriented advocacy;
- Movement-building skills;
- Real-world application including clear pathways from learning to action.
- Collaboration & Advisory
- Work closely to advise product and platform teams, external subject-matter experts, and country partners.
- Support coherence across all components of the program.
- Learning Framework & Curriculum Architecture
- (competencies, structure, unit outlines)
- Detailed Module Design & Learning Material
(learning objectives, authored lesson content, scripts, activities, and assessments across all units) - Instructional Design Guidelines
(for external multimedia content developers) - Quality Assurance Reviews
(validated script and learning materials) - Localization Guidance
(adaptation approach for Kenya & Senegal contexts) - Feedback Loop & Continuous Improvement (to glean outcomes and feedback from learners, country partners, and stakeholders)
Success Indicators
- Curriculum is:
- Pedagogically sound;
- Coherent across all units;
- Adaptable across countries and languages.
- Tailored to youth audiences (18-35).
- Learning content produced meets defined instructional quality standards.
- Demonstrated impact through positive feedback from pilot learners, country partners, and key stakeholders.
- Strong learner engagement and completion during the pilot phase.
Required Qualifications
- Master’s degree (or higher) in Education, Curriculum Design, Pedagogy, or related field.
- 5+ years’ experience in foundational learning and curriculum and instructional design.
- Proven experience designing engaging, action-oriented learning experiences for youth (18-35), ideally linked to advocacy, civic engagement, or social impact.
- Demonstrated expertise in evidence-based pedagogy and learning design for low-resource context.
- Strong skills in youth-focused storytelling, messaging, and learner engagement.
- Excellent ability to translate theory into practical learning design and provide structured feedback to multidisciplinary teams.
- Strong understanding of advocacy with civil society and engagement with government.
- Experience reviewing and guiding e-learning content development.
- Proven experience designing youth-focused programs or campaigns.
Preferred
- Multilingual with proficiency in English and French (Compulsory).
- Experience in Kenya and/or Senegal.
- Familiarity with multilingual education environments.
- Exposure to digital learning platforms or edtech.
We are committed to providing reasonable accommodations to applicants. When an applicant with a disability needs an accommodation to have an equal opportunity to compete for a job, they may request it orally or in writing (please email recruiting@one.org). ONE will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.
We understand that a diversity of strengths, experiences, and backgrounds makes our team stronger. If this position interests you, we encourage you to apply and tell us why you are a great candidate for the role. ONE does not discriminate in its selection and employment practices. We are an equal opportunity employer and all qualified applicants will receive consideration for employment. To learn more about our diversity and inclusion work and priorities, visit https://www.one.org/about/diversity.
Due to the number of inquiries that ONE receives, we thank all candidates for their interest yet only those who are selected for an interview will be contacted.
Ready to apply?
Apply to ONE Campaign
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The Senior Malaria Advisor will support the National Malaria Program in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives. The primary focus of the Advisor will be technical leadership to ensure the successful implementation of cost-effective, lifesaving direct service delivery for malaria prevention and treatment.
The Malaria Technical Advisor will provide technical expertise to the National Malaria Control Program (NMCP) and the Ministry of Health and Public Hygiene (MSHP) in the design, planning, and management of national programs/projects/activities as well as in the development of Senegal policies, integrating best practices in malaria control. The position holder will identify programmatic bottlenecks and facilitate solutions through coordinated technical expertise, in support of Senegal's development objectives.
The technical advisor provides strategic and operational support to the national malaria control program, contributing to smooth operations by ensuring coordination of activities, capacity building of teams, and integration of innovations. He/she possesses proven expertise in digital transformation preferably, mastery of health information systems, logistics management and health product supply chain, ensuring real-time monitoring and tracking of health products and malaria control inputs. The Senior technical advisor supports the NMCP in establishing a digital platform for managing malaria control commodities to strengthen end-to-end visibility. The Technical Advisor will be based at the NMCP within the MSHP. He/she works under the direct supervision of the NMCP coordinator and will receive daily guidance from the NMCP coordinator. The Advisor will report to the U.S. Department of State biweekly, through a report validated by the NMCP coordinator.
Responsibilities
Technical Leadership
- Provide expert malaria technical guidance to advance planning and implementation of malaria control interventions.
- Support the development of national malaria program strategies and work plans.
- Support the design, planning, and implementation of malaria prevention and control activities in accordance with the NMCP and U.S. government strategy. This includes but is not limited to vector control, case management at facility and community levels, seasonal malaria chemoprevention, support for malaria vaccine implementation, malaria in pregnancy, supply chain management, as well as monitoring and surveillance to ensure accountability and measure progress.
- Support the establishment of an effective and transparent digital platform for managing and monitoring routine LLIN distribution at all levels of the health pyramid.
- Provide, with local partners, technical and managerial expertise to health districts and communities to strengthen institutional capacities.
- Stay informed of current developments and successful interventions through regular engagement with malaria experts (national and international) and NMCP officials, to integrate proven strategies and interventions into national programming.
Management of Program/Activity Implementation
- Ensure that U.S. government resources are optimized to achieve sustainable malaria results, in accordance with U.S. government laws, regulations, policies, and procedures to ensure effectiveness and efficiency and avoid fraud, waste and abuse.
- Provide technical support to Department of State implementing partners and managerial support if necessary, during planning, design, and implementation phases to ensure quality interventions and achievement of programmatic objectives.
- Make recommendations for strategic or operational changes based on program performance analysis.
- Contribute to comprehensive management, from procurement to last-mile distribution of medicines, RDTs, and LLINs.
- Optimize logistics systems to ensure continuous availability of commodities, reduce stockouts and expiration risks, and ensure traceability of all commodities at all levels of the health pyramid.
- Contribute to the development and updating of logistics standard operating procedures (SOPs).
- Participate in quantification meetings to inform antimalarial product needs that will guide donor purchases. Resolve bottlenecks in the input ordering and delivery process.
- Provide practical expert advice to help the MSHP, NMCP, and other partners monitor commodities with particular emphasis on LLINs, and outcomes, and report on the overall program impact.
- As needed, work with the NMCP and other partners to develop and maintain a monitoring and evaluation plan to be implemented through existing MSHP systems and U.S. government-supported mechanisms. Conduct monitoring and evaluation visits at service delivery points to ensure that all quantitative and qualitative data are properly collected, and that program quality and added value are maintained.
Coordination of Malaria Control Partners
- Ensure that malaria-related activities are integrated across all health activities supported by the U.S. Department of State and coordinate them with the NMCP and ministry of health to avoid duplication and programmatic gaps.
- Coordinate with other partners and support efforts to fill gaps in malaria control service delivery and strengthen technical and managerial capacities within the NMCP at national, district, and local levels.
- Participate in and contribute to malaria related service delivery meetings hosted by the NMP and others.
Communications:
- Regularly organize conference calls with the NMCP, partners, the U.S. Embassy, and Washington to review progress, discuss activities, and resolve emerging issues.
- The Malaria Technical Advisor must provide information and be available for calls/meetings with the U.S. Embassy, as needed.
REPORTING:
The Senior Advisor will submit a detailed monthly report validated by the NMCP coordinator to the U.S. Department of State, no later than the 5th of the following month. Additionally, he/she will submit a weekly progress report including a short paragraph on the week's main advances. The report format may be adjusted. All reports provided to the U.S. Department of State by the Advisor must be validated by the NMCP Coordinator before submission. Transmission will be by email in electronic version, copying the NMCP Coordinator.
Qualifications
- Master's degree or local equivalent from an accredited program in Public Health, International Development, Social or Behavioral Sciences, Epidemiology, Biology, Infectious Diseases, Medicine, Pharmacy, or Immunization.
- Doctorate or master’s in computer science and data science preferred.
- Experience in digital systems.
- Minimum of 7 years of experience in public health, with a strong focus on malaria, preferably in a similar context.
- Prior experience with bilateral or multilateral donors such as the World Bank, Global Fund, U.S. government, or public sector projects at the national level, ensuring compliance with U.S. government rules and regulations.
- Demonstrated ability to review, analyze, and advise on all aspects of malaria control programming at national, regional, and district levels.
- Current knowledge of ongoing and emerging malaria-related issues, such as epidemiology, international policy, evidence development and malaria control strategies, new drugs and diagnostics.
- Experience working with key stakeholders in malaria control programming, preferably national actors and international donors.
- Ability to manage a complex portfolio of laboratory network strengthening.
- Excellent interpersonal skills and ability to work in a multicultural environment.
- Excellent written and oral communication skills in English and report writing.
- Professional fluency in French is required.
- Good command of computer tools and Microsoft Office programs.
- Excellent organizational, planning, negotiation, and problem-solving skills.
- Experience with public health programs funded by the U.S. Government.
- Proven expertise in logistics management and supply chain and management of routine LLINs, medicines, and other malaria control products.
- Expertise in health information systems management.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
As part of a competitive benefits package for eligible employees, Dexis provides healthcare insurance in addition to other staff welfare benefits and perks.
Ready to apply?
Apply to Dexis