Senior Field Applications Engineer

Toradex is seeking an experienced Senior Field Applications Engineer to join the US team in Seattle. This is a hybrid role working from the Seattle office 3 days per week.  At Toradex, we build the technology behind the world’s smart devices. From industrial automation to IoT solutions, our embedded computing platforms help companies create reliable, scalable, and high-performing products and this position will be the link between Toradex  and the addressable market of customers. The most important goal for the Field Application Engineer is to ensure customer success.

As a senior member of our Customer Success team, you will utilize your expertise in embedded computing software and hardware to guide our diverse client base through integrations and troubleshooting, ensuring the success of their projects. Your role extends beyond traditional support, encompassing deeply understanding customer needs and providing technical solutions, comprehensive product demonstrations, and active participation in shaping the future of our ARM-based technologies. If you thrive on challenges, possess a passion for customer engagement, and are eager to contribute to the continuous evolution of our and customer cutting-edge embedded solutions, join us on this exciting venture.

Outcomes

• Builds the link of Toradex to the Addressable Market.
• Understand and Track project requirements on both technical and business side. Consult customers on the best solution for the case.
• Support customer questions on:
• Hardware
• Embedded Linux (Yocto)
• Embedded Software Development
• Raise the bar at Toradex; help improve Toradex and our team’s excellence.

Competences

• System on Module based designs - Embedded Market Knowledge
• ARM processors
• Hardware Schematics
• Yocto/Embedded Linux
• Embedded Systems application development
• Containers
• Over-the-air update systems
• Typical Embedded Industry interfaces like: UART, SPI, I2C, I2S, USB, CAN, MODBUS

Roles & responsibilities

1. Consultative Sales and Technical Expertise:
• Serve as a subject matter expert on our offers in hardware and software, providing in-depth technical knowledge and support to customers evaluating our solutions.
• Collaborate with Technical Sales Engineers and customers to understand their unique requirements and challenges, offering customized solutions and recommendations based on Toradex product portfolio.
• Assist customers with the integration and deployment of ARM SoMs in their applications, ensuring successful project outcomes and the maximization of Toradex product added value to customers.
2. Customer Success:

1. Actively follow-up on key customer design and ensure a smooth utilization of the company solutions support customers to achieve the fatest time to market and lowest cost of ownership and take full advantage of Toradex USPs.
2. Act as a primary point of contact for customers, providing pre-sales and post-sales technical support. Investigate and resolve complex technical issues, both remotely and on-site when necessary.
3. Work closely with cross-functional teams to address customer challenges and provide timely solutions. Escalate bugs and feature requests with subject experts and product management.
4. Develop and deliver technical training sessions for customers to enhance their understanding of ARM-based technologies.

Required experience and background - a must

• 3+ years of experience in the field of embedded systems, industrial computers, industrial IoT applications or related industries and applications.
• Ability to provide technical product consultation and demonstrations and understand customer requirements and communicate product benefits to customers.
• Experience on customer support/success routine. Remote troubleshooting and consultative problem solving.
• Deep understanding of embedded operating systems such as Embedded Linux, FreeRTOS, or other RTOS.
• Proven experience and knowledge on Yocto, Linux Kernel and FOSS community.
• Familiarity with industrial interfaces such as I2C, SPI, UART, CAN, USB, SDIO, MIPI, Ethernet, Wireless, etc.

Desired technical skills - a plus

• Experience with technical requirements analysis & system-level design.
• Experience with Android, Debian, Balena, Mender.
• Experience with GUI frameworks like Qt, Crank, LVGL.
• Experience with PCB design and Electronics Design.
• Experience it Containers and DevOps.
• Passionate and experienced in selling technology (computer hardware, software and services).
• Bachelor’s Degree in Computer Engineering or related technical background is required.

Toradex Benefits

The compensation range for this position at a senior level is $130,000 - $150,000

• Medical
• Dental
• Vision
• 401k
• Wellness Plan

and most importantly...

• An agile and inter-cultural working environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions and a flexible working environment
• Opportunities for your personal development

Field Applications Engineer

Toradex is seeking a Field Applications Engineer to join the US team in Seattle. This is a hybrid role working from the Seattle office 3 days per week. We are searching for both a Senior FAE and a more junior FAE looking to gain knowledge and experience in the field.  At Toradex, we build the technology behind the world’s smart devices. From industrial automation to IoT solutions, our embedded computing platforms help companies create reliable, scalable, and high-performing products and this position will be the link between Toradex  and the addressable market of customers. The most important goal for the Field Application Engineer is to ensure customer success.

As a senior member of our Customer Success team, you will utilize your expertise in embedded computing software and hardware to guide our diverse client base through integrations and troubleshooting, ensuring the success of their projects. Your role extends beyond traditional support, encompassing deeply understanding customer needs and providing technical solutions, comprehensive product demonstrations, and active participation in shaping the future of our ARM-based technologies. If you thrive on challenges, possess a passion for customer engagement, and are eager to contribute to the continuous evolution of our and customer cutting-edge embedded solutions, join us on this exciting venture.

Outcomes

• Builds the link of Toradex to the Addressable Market.
• Understand and Track project requirements on both technical and business side. Consult customers on the best solution for the case.
• Support customer questions on:
• Hardware
• Embedded Linux (Yocto)
• Embedded Software Development
• Raise the bar at Toradex; help improve Toradex and our team’s excellence.

Competences

• System on Module based designs - Embedded Market Knowledge
• ARM processors
• Hardware Schematics
• Yocto/Embedded Linux
• Embedded Systems application development
• Containers
• Over-the-air update systems
• Typical Embedded Industry interfaces like: UART, SPI, I2C, I2S, USB, CAN, MODBUS

Roles & responsibilities

1. Consultative Sales and Technical Expertise:
• Serve as a subject matter expert on our offers in hardware and software, providing in-depth technical knowledge and support to customers evaluating our solutions.
• Collaborate with Technical Sales Engineers and customers to understand their unique requirements and challenges, offering customized solutions and recommendations based on Toradex product portfolio.
• Assist customers with the integration and deployment of ARM SoMs in their applications, ensuring successful project outcomes and the maximization of Toradex product added value to customers.
2. Customer Success:

1. Actively follow-up on key customer design and ensure a smooth utilization of the company solutions support customers to achieve the fatest time to market and lowest cost of ownership and take full advantage of Toradex USPs.
2. Act as a primary point of contact for customers, providing pre-sales and post-sales technical support. Investigate and resolve complex technical issues, both remotely and on-site when necessary.
3. Work closely with cross-functional teams to address customer challenges and provide timely solutions. Escalate bugs and feature requests with subject experts and product management.
4. Develop and deliver technical training sessions for customers to enhance their understanding of ARM-based technologies.

Required experience and background - a must

• 3+ years of experience in the field of embedded systems, industrial computers, industrial IoT applications or related industries and applications.
• Ability to provide technical product consultation and demonstrations and understand customer requirements and communicate product benefits to customers.
• Experience on customer support/success routine. Remote troubleshooting and consultative problem solving.
• Deep understanding of embedded operating systems such as Embedded Linux, FreeRTOS, or other RTOS.
• Proven experience and knowledge on Yocto, Linux Kernel and FOSS community.
• Familiarity with industrial interfaces such as I2C, SPI, UART, CAN, USB, SDIO, MIPI, Ethernet, Wireless, etc.

Desired technical skills - a plus

• Experience with technical requirements analysis & system-level design.
• Experience with Android, Debian, Balena, Mender.
• Experience with GUI frameworks like Qt, Crank, LVGL.
• Experience with PCB design and Electronics Design.
• Experience it Containers and DevOps.
• Passionate and experienced in selling technology (computer hardware, software and services).
• Bachelor’s Degree in Computer Engineering or related technical background is required.

Toradex Benefits

The compensation range for this position at a senior level is $110,000-$120,000. 

• Medical
• Dental
• Vision
• 401k
• Wellness Plan

and most importantly...

• An agile and inter-cultural working environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions and a flexible working environment
• Opportunities for your personal development

As a Mechanical Engineer, Vehicle Structures at Carbon Robotics you will play a key role in developing new vehicle structures for robotic systems that will radically change how our customers do business. You will immediately bring your significant experience architecting, designing, analysing, prototyping, producing, and supporting new products to multiple cornerstone programs currently under development. As part of a growing Mechanical Engineering team you’ll help mentor and grow junior engineers to help ensure the whole team succeeds. 

What you’ll do:

• Work on a fast-paced, multi-disciplinary team to ensure the successful development, deployment, and sustainment of multiple revolutionary robotics products.
• Own significant elements of the architecture, design, analysis, testing, and support of the robotic vehicles primary structures, aesthetic body panels, and suspension/steering system integration. 
• Define requirements for, support, and at times lead structural qualification testing. 
• Lead initial production builds with the manufacturing team at our Richland, Washington facility. 
• Own Standards and Compliance scoping and documentation for the products you design. 

Knowledge, Skills, and Abilities for Success:

• 5+ years of experience designing, testing, producing and supporting complex mechanical and structural parts, assemblies, and systems in the automotive, agricultural, aerospace, or equivalent markets. 
• High level of proficiency in the use of CAD tools such as Solidworks and Analytical tools such as Ansys Mechanical and Ansys Motion. 
• Extensive knowledge of how to efficiently and effectively configure FEA simulations while knowing how to properly interpret the results and what degree to trust them. 
• Experience analyzing structural hardware and mounting systems for fatigue life, durability, and field reliability.
• Extensive experience designing and producing sheet metal, bar stock, machined, weldments, thermoplastic and composite parts. 

• Extensive experience designing for harsh outdoor environments to protect against water ingress, rust, corrosion, and shock/vibe damage.

• Ability to quickly prototype, troubleshoot, and iterate designs with both deep ownership and collaboration. 
• Highly desired to have past experience working with a test engineering organization to set up, operate, and analyze results from structural qualification testing. 
• Solid familiarity with SAE, DOT, and other applicable codes and compliance to them. 
• Highly desired to have past experience as a Responsible Engineer. 
• Demonstrated ability to work with direct and matrixed management to achieve timely objectives. 
• Desire to support products in the production and field environments and a high level of comfort working directly with customers. Willingness to travel ~10% of the time to these locations. 
• BS+ in Mechanical Engineering or equivalent.

As a Mechanical Engineer, Vehicle Thermal Management Systems at Carbon Robotics, you will play a key role in developing the mechanical systems that enable our diesel-electric platform and enhance the operation of our Laser Weeding systems. You will immediately bring your significant experience designing and integrating thermal management systems into vehicles while balancing performance, reliability and serviceability of your solutions to revolutionize agricultural vehicles. 

What you'll do:

• Define and select core off the shelf, semi-custom components and consumables of the thermal management system including chillers, radiators, oil coolers, heat exchangers, housings, pumps and refrigerant selection.
• Architect complete cooling systems for diesel engines, generators, motors, inverters, batteries, hydraulics, laser, computer, and auxiliary systems operating in rugged, dusty, high-load environments.
• Perform thermal load analysis, pressure drop calculations, flow distribution studies, and heat rejection tradeoffs across multiple operating modes and duty cycles.
• Design and review coolant routing, hose and hard-line layouts, fittings, and sealing strategies for reliability in agricultural environments. 
• Use CAD and analytical tools to support thermal, structural, and vibration simulation of thermal system components and mounting systems.
• Lead thermal validation testing including thermal soak, heat rejection testing, fouling evaluation and field data correlation.
• Support prototype builds, field trials, and production issues, diagnosing and resolving thermal performance gaps. 
• Act as a Responsible Engineer or thermal subsystem owner, working with suppliers to define requirements and validate solutions.

Knowledge, Skills, and Abilities for Success:

• 5+ years of experience designing and validating thermal management systems for automotive, off-highway, agricultural, or heavy equipment applications.
• Proficiency in CAD (SolidWorks) and Ansys CFD or equivalent tools for thermal analysis.
• Deep experience with radiators, oil coolers, charge-air coolers, chillers, pumps, fans, coolant circuits, refrigerant selection rationale and thermal interface materials.
• Experience integrating thermal hardware into vehicles, including packaging, mounting, serviceability, and durability considerations.
• Knowledge of automotive/agricultural durability requirements and validation testing procedures highly desired. 
• Familiarity with supplier-provided thermal data, test reports, and performance maps, with the ability to challenge and validate assumptions.
• Highly desired to have past experience as a Responsible Engineer or IPT lead. 
• Willingness to travel ~10% of the time to support products in the production & field environments with a demonstrated ability to work directly with internal and external stakeholders/customers
• BS+ in Mechanical Engineering, or related, with focus on machine design, automotive engineering, or related field.

As a Wiring Harness Engineer at Carbon Robotics be a key part of the team that designs and lays out the wiring interconnect system, testing new systems and iterating on designs with your mechanical and software peers. You’ll develop system layouts, block diagrams, BOMs, and schematics in CAD, and provide manufacturing support to our CM partners. You’ll do whatever it takes - which might include going to the farm - to ensure our customers have reliable and safe products.

What you’ll do:

• Work in a fast-paced, multi-disciplinary team to design revolutionary products
• Responsible for the design (including selection of harness components and hardware, connectors, backshells, cable and wire) of electrical harnesses for power distribution, grounding, RF, communication and high-speed data signal
• Quickly prototype, troubleshoot, and iterate designs for the electrical wiring systems with ownership and deep collaboration
• Design and integration of harness routing and support brackets and writing work instructions for hardware installation
• Support the assembly and testing of cables and harnesses during initial engineering development all the way through post sales support
• Deliver results through project planning, task management and delegation and problem solving efforts to iterate quickly

Knowledge, Skills, and Abilities for Success:

• 3+ years experience as Electrical Engineer designing wiring harness for large electrical systems
• Experience with Capital Harness design software is required
• Experience with Altium Harness design is a plus
• Experience working with contract manufacturing for wiring harnesses
• Experience with vehicle or automotive wiring harnesses

• Experience with high voltage (40kV+) and/or 240V harnessing design highly preferred but not required
• Experience designing wiring systems for harsh outdoor environments w/ EMI
• Experience with SOLIDWORKS highly preferred but not required
• Experience with Jira is a plus
• Hands on experience in hardware debug and automated verification
• Experience with PLCs and industrial sensors/controllers a plus
• Demonstrated ability to work with a team to achieve timely objectives
• Awareness of industry standards and regulations (SAE, ISO, IPC, etc.)
• Effective verbal and written communication skills and a desire to work in multidisciplinary teams
• BS+ in Electrical Engineering, Mechanical Engineering or related field