We're looking for a Revenue Enablement Manager for our Sales Office to own the enablement experience for Hootsuite's global seller community of Account Executives, Sales Development Representatives, and partner-facing roles. This is a hands-on, high-impact position responsible for translating Hootsuite's enterprise Go-To-Market strategy into the programs, content, and skills that give our sellers a competitive edge.

This role works at the intersection of strategy and execution building the programs, playbooks, coaching frameworks, and learning systems that directly influence how quickly and effectively our sellers perform. The measure of this role is field impact: quota attainment, pipeline, and win rates.

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain sales playbooks, talk tracks, frameworks, and competitive assets in close partnership with Marketing, ensuring sellers always have current, field-tested materials at the moment they need it.
• Translate Hootsuite's GTM positioning and value-based selling methodology into training programs that are practical, repeatable, and directly applicable to driving active pipeline.
• Build and manage a coaching cadence for the seller community, leveraging AI to surface conversation intelligence insights, identify skill gaps, and create targeted coaching interventions in partnership with frontline sales managers.
• Design and deliver enablement programs for operational launches, GTM plays, and strategic initiatives in coordination with Product Marketing, RevOps, and Sales Leadership to ensure field readiness ahead of each launch.
• Partner with RevOps to drive adoption of new tools, processes, and CRM workflows, translating operational changes into clear, field-facing learning experiences that minimize friction and accelerate uptake.
• Maintain a continuous learning rhythm for tenured sellers through micro-learning, peer-led sessions, and skills clinics that reinforce messaging, sharpen technique, and build confidence in competitive deals.
• Establish and track enablement metrics tied to seller performance such as program completion, methodology adoption, and pipeline contribution and iterate programs based on field data and manager feedback.
• Serve as an active member of the Revenue Enablement Council, contributing field insights and ensuring seller-facing initiatives are properly sequenced, scoped, and communicated across the GTM organization.
• Perform other related duties as assigned 

WHAT YOU’LL NEED

• 8+ years of experience in sales enablement, sales training, or a quota-carrying sales role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus.
• Demonstrated experience designing and delivering enablement programs with measurable impact on ramp time, quota attainment, or win rates
• Experience with AI-powered GTM tools, including conversational intelligence platforms, AI-assisted content generation, and personalized learning systems, with a practical understanding of how to integrate these tools into seller workflows to drive adoption and performance.
• Strong working knowledge of enterprise sales methodologies (e.g., MEDDIC, Command the Message, Challenger, Value Selling) and the ability to apply them in practical field contexts
• Experience leveraging Gong or equivalent conversation intelligence platforms to analyze seller performance and build coaching programs
• Familiarity with Salesforce, LMS platforms, and modern sales content management tools (e.g., Highspot, Accord)
• Proven ability to work cross-functionally with Sales Leadership, Product Marketing, and RevOps to build programs that land in the field
• Strong facilitation and communication skills. Equally effective designing an asynchronous learning module and running a live workshop with a room full of senior AEs

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

Summary 

This role will service our office and coordinate multiple aspects within the office. This role requires excellent communication, a can do attitude, and ability to work with multiple employees across the entire organization. 

This is a full time, in office position, that requires a vehicle. 

Comp: $17/hr

Responsibilities

• Manage all mail and shipping needs
• Organize and stock office supplies
• Move and lift large box deliveries 
• Assist the HR Manager with office management tasks
• Assist with other tasks as requested

Qualification

• High school diploma or GED
• Computer skills including knowledge of mailroom equipment: copy machine, package tracking software, postage, etc.
• Must be able to lift and carry materials weighing up to 50 pounds, while kneeling and bending
• Highly organized with the ability to multitask, prioritize, handle a fast-paced environment, and manage workload with a great attitude and minimal supervision

#LI-EM1

Location: Remote - Geography based

Do you have a consistently strong record of sales performance in a fast-paced selling environment where your work has a critical impact on patients?  At Invivyd, we’re building a category and disrupting the status quo. We’re looking for experienced and driven Senior Virology Care Specialists who are ready to utilize their industry experience bringing passion, persistence, and a strong desire to help patients.

• Develop strong, compliant relationships across a broad range of health care providers (HCPs) across multiple specialties and account types (IDNs, health systems and community clinics) by understanding their needs and sharing accurate, balanced information about Invivyd’s products and solutions
• Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions
• Identify shared priorities and leverage knowledge and tactics within full account to develop a territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results
• Utilize your understanding of the broader healthcare landscape for account selling, including provider offices and health systems, and how decisions are made across these settings
• Manage your territory with a business owner mindset with accountability, energy, and drive by owning the outcome of your results with a sense of urgency while staying compliant with company policies and industry regulations
• Deliver compelling product presentations and educational discussions to support patient care decisions by utilizing all approved resources in line with company training and compliance requirements
• Collaborate as a positive energy multiplier cross-functionally with colleagues in marketing, market access, and other teams to support customer needs and win together
• Operate with an enterprise mindset to gather and share customer insights, feedback, and questions to help Invivyd continuously improve how we serve providers and patients
• Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services

• Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements
• Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan

Required: 

• Bachelor's degree strongly preferred; candidates without a degree with significant relevant, related industry experience will be considered
• At least 10+ years of experience in sales in biotech, pharmaceuticals or medical device customer-facing roles is required
• Candidates must live within the stated territory
• Able to fulfill requirement to be in the field five days a week, including overnights as required, conducting visits, while also completing all administrative tasks related to the role
• Ability to drive and/or fly within the territory, as required
• Proven winning attitude with a growth mindset
• Strong communication and interpersonal skills, with the ability to build relationships and engage in meaningful conversations with healthcare providers
• Coachable and eager to learn - open to feedback, willing to adapt, and motivated to grow into a high-performing sales professional
• Demonstrated persistence, resilience, agility, and a strong work ethic; comfortable working in a fast-paced, evolving environment
• Ability to manage time effectively, prioritize tasks, and take ownership of territory responsibilities
• High standards of integrity, professionalism, and a commitment to compliance in every interaction
• Passion for making a difference in the lives of patients and a desire to be part of a mission-driven company
• Strong ability to communicate clinical product information in a compelling and compliant way
• Must be results oriented and can demonstrate time management skills with ability to gain access to hard to see customers
• Demonstrated effective organizational and interpersonal skills to prioritize opportunities

Pay Range

Strategic Account Manager: $152,000 - $202,000

The pay range represents the expected full-time base salary for this role at the time of posting. Actual base pay will be determined based on a variety of factors, including relevant experience, skills, and education. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact. Learn more about our total rewards by visiting https://www.invivyd.com/careers/.

The Sr. Water Quality Client Solutions Manager (WQCSM) is responsible for selling advisory services, construction, and design-build water quality projects. The position is vital to the region’s sales and business development function and actively promotes RES’ solutions across the Southeast, including Tennessee, North Carolina, South Carolina and Georgia.  This position can be based in Raleigh, NC, Charlotte, NC, Athens, GA, Charleston, SC, Nashville, TN, or an alternative / remote location within the Southeast may be considered.

The candidate will possess in-depth knowledge of water quality regulations and ecological restoration practices as they pertain to improving water quality, and will have experience in business development/sales, project development, and delivery, particularly in integrated or alternative delivery methods (e.g., design-build, pay-for-performance). This role collaborates with clients in early sales efforts to understand their water quality issues.  The WQCSM coordinates with internal and external project team members to win business, execute projects, and drive growth in this sector. Key candidates will have experience with proposal writing/development, project discovery, advancing projects through a complex, lengthy sales process, and concept development.

The WQCSM works with the National Water Solutions Team to market watershed-scale integrated delivery projects in water quality and resilience directly to prospects and clients across the United States. The position is vital to the company’s strategic vision for landscape-scale restoration.

Responsibilities

• Achieve a defined annual sales target that enables RES to achieve its strategic growth plan
• Prospect and develop a sales pipeline of 4x to goal and drive growth in the core business and emerging strategic solutions
• Lead multi-disciplinary teams in the RES sales process to market its solutions to a list of target clients, to include working with RES’ marketing and proposal teams.
• Position RES as a strategic advisor that monitors relevant client issues and engages with innovative solutions
• Attend and speak at conferences and trade groups, and identify other external leadership roles to elevate brand awareness for RES and drive lead generation 
• Monitor and share feedback about changes in customer behavior and preferences so RES can actively refine its offering

We would like to talk to you if you have many of the following:

• BA/BS Biology, Environmental Science, Geology, Hydrology, Engineering, Agricultural Science, or similar Science
• Three or more years of Regulatory or Environmental consulting experience as a “seller-doer” responsible for leading the pursuit and delivery of projects
• Demonstrated existing relationships with public agencies and regulators, private developers, consulting and engineering firms, non-profits, and academia within the Southeast
• Demonstrated ability to sell to multiple stakeholders and create a consensus that enables a commercial booking
• Experience in the review and preparation of regulatory documents and deliverables, and responding to agency comments
• Advanced understanding of and experience with relevant environmental regulations and permits/approvals (e.g. CWA 404/402/401, NWP/IP, NPDES, ESA)
• Sound understanding of restoration design principles, approaches, and supporting technical information, such as engineering design plans, functional calculations, and ecological data
• Able to independently access state and federal databases to extract specific information and interpret and communicate the results of data collected
• Ability to travel up to 50% of your time, business depending

What will make you stand out?

• Strong familiarity with GIS capabilities and functions.
• Exposure to estimating, scheduling, and budget development for project delivery
• Experience leading a multidisciplinary team in a defined sales process to win projects
• Advanced Degree or additional qualifications in Project Management, such as Project Management Professional, that indicate an ability to work with multi-disciplinary teams
• Relevant ecological restoration certifications, such as Professional Wetlands Scientist, Wetland Professional in Training, Certified Ecological Restoration Practitioner, or a similar credential
• Experience with grant writing or working on grant-funded projects, including federal, state, or other funding sources, is highly desirable.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

We are currently seeking a Construction Administrator to join our Greenville office. You are passionate about design, construction and devoted to quality. You possess the organizational skills to prioritize tasks and handle multiple deadlines, a thorough knowledge of relevant codes, operations, processes and trends, a demonstrated ability to mentor and manage teams, and foster and nurture Client relationships. In this role, you will play a role in design processes, working closely with clients, project teams, and stakeholders to bring visionary architectural concepts to life. You will administer multiple Owner-Contractor Agreements concurrently and travel to project sites throughout the Carolinas.

We will consider full-time or part-time applicants for this position.

A Day in the Life:

• Work side by side in a team environment with our Architects, Interior Designers, Urban Planners and Emerging Professionals during the design and construction phases.
• Contribute to other design and marketing efforts undertaken by the firm
• Discover your areas of interest and work with talented mentors
• Review and coordinate Construction Documents across all disciplines
• Support communication between project team, client, vendors, contractors, and consultants
• Play an integral part in overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities

Your Strengths as a Construction Contract Administrator:

• Understanding of relevant codes such as state building codes, ANSI 117.1, BOMA
• Understanding of Owner-Architect, Owner-Contractor Agreements and AIA Documents, i.e., ASI, PR, CCD, CO, Pay App, Substantial Completion, etc.
• Understanding of sustainability principles
• Familiarity with construction industry project management software such as Newforma, Procore, BIM 360, and AIA Contract Documents is a plus
• REVIT proficiency a plus
• LEED accreditation or interest in achieving accreditation is preferred
• Understanding of procurement processes and delivery methods
• Ability to direct and motivate work efforts of others and handle project challenges
• Capability to self-manage project assignments from start to finish with oversight
• Experience with incorporating research and field experience in design process
• Possess excellent verbal and written communication skills

What You Bring To The Table:

• Bachelor’s Degree or Master’s Degree in Architecture or Building Science is preferred
• Registered Architect or ability to become Registered Architect is a plus
• Experience working as a Project Manager in the construction industry is a plus
• 5+ years of experience in construction phase services is preferred

Work Environment and Physical Demands

Work is performed in a standard office setting and on construction sites.

This position requires sufficient physical ability, with or without reasonable accommodation, to perform work in an office setting; which includes, extensive employee contact, frequent interruptions, the ability to stand or sit for prolonged periods of time, to occasionally stoop, bend, kneel, crouch, reach, and twist, to lift, carry, push, and/or pull light to moderate amounts of weight, to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, to verbally communicate to exchange information, to travel to other locations using various modes of private and commercial transportation, to verbally communicate to exchange information with or without accommodation, to see in the normal visual range with or without correction, and can hear in the normal audio range with or without correction.

A cover letter and resume are required.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

PRN Pharmacal - Sales Representative III
Location: Eastern North & South Carolina
Department: PRN Sales
Reports To: Sales Manager
Travel: Up to 90% travel - must reside within the assigned territory

Position Summary

Sales Representative III is an experienced sales professional and peer leader within the Sales Team.  They will call on veterinary customers and work with distributor partners to grow product sales, while increasing the category market share within the animal health industry. Assist customers with orders, answer questions on a wide range of products, and expand product awareness within assigned territory 

Essential Duties & Responsibilities

• Meet sales objectives (quota) both overall and for key growth products via demand generation within assigned territory.  
• Successfully launch new and defend legacy products. 
• Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise.  
• Build effective relationships with and service all targeted hospitals / personnel to ensure you maintain and grow relevance and access within each account. 
• Develop and execute a Territory Business Plan / Resource Allocation per our expectations – effectively implementing the full complement of PRN resources and following up to maximize ROI. 
• Meet field activity expectations including sales call activity and investment in medical education programs. 
• Develop and execute a call-cycle at the account and veterinarian level that delivers our reach / frequency expectations. 
• Leverage CRM tools to enhance customer relationships 
• Lead by example and serve as a mentor to the sales team, driving sales objectives, goals and targets. 
• All other tasks as requested or assigned. 

Required Qualifications

• Bachelor’s degree in business administration, Marketing, Pharmaceutical Sales, or related field. Advanced degree preferred. 
• 5+ years of sales experience in animal health or pharmaceutical industry. 
• Experience calling on and managing distributor accounts and managing a geographically large sales territory. 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)  
• Advanced experience using CRMs to drive sales. 
• Up to 90% travel – must reside within assigned territory 

Compensation & Benefits 

• Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) 
• Competitive base salary with performance-based bonus opportunity 
• Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance 
• Generous paid time off, paid holidays, and parental leave 
• Fitness and tuition reimbursement programs 

Work Environment & Culture 

PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business. 

Equal Opportunity Employer 

PBI-Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. 

Ready to Apply? 

If you’re passionate about driving sales growth, building strong veterinary customer relationships, and making a measurable impact within the animal health industry, we’d love to hear from you. 

Apply today to join an employee-owned organization committed to supporting veterinary professionals, strengthening distributor partnerships, and advancing the future of animal health. 

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Acentria team.

Job Summary:

Support producer in the development and service of accounts. Provide clients with exceptional service during the policy year; assure successful renewal marketing. Demonstrate support of agency business objectives and viewed as a positive role model and team player.  Marketing of new and renewal business is a significant aspect of the day to day duties of this role.

Essential Functions:

• Market new business as assigned by producer
• Review and analyze information provided by producer; secure additional information from client/prospect when necessary; independently make recommendations regarding coverages and exposures; prepare applications in accordance with the agency's automation standards; submit information to carriers and independently negotiate placement.
• Prepare proposals
• Works independently of Producers on placement of risk
• Develops and maintains strong relationships with clients/carriers through the daily service of endorsements and general coverage questions
• Uses independent judgement to conceptualize solutions for client needs

Competencies & Qualifications: 

• Strong organizational, multitask, motivational, problem solving, detail oriented, verbal, written, and self-discipline skills
• Proficient in insurance agency management software (EPIC) and Microsoft products preferred

Education & Experience:

• Florida 2-20 or insurance license is required
• College degree or equivalent work experience
• 3+ years agency experience in designated field

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Acentria team.

Job Summary:

Support producer in the development and service of accounts. Provide clients with exceptional service during the policy year; assure successful renewal marketing. Demonstrate support of agency business objectives and viewed as a positive role model and team player.  Marketing of new and renewal business is a significant aspect of the day to day duties of this role.

Essential Functions:

• Market new business as assigned by producer
• Review and analyze information provided by producer; secure additional information from client/prospect when necessary; independently make recommendations regarding coverages and exposures; prepare applications in accordance with the agency's automation standards; submit information to carriers and independently negotiate placement.
• Prepare proposals
• Works independently of Producers on placement of risk
• Develops and maintains strong relationships with clients/carriers through the daily service of endorsements and general coverage questions
• Uses independent judgement to conceptualize solutions for client needs

Competencies & Qualifications: 

• Strong organizational, multitask, motivational, problem solving, detail oriented, verbal, written, and self-discipline skills
• Proficient in insurance agency management software (EPIC) and Microsoft products preferred

Education & Experience:

• Florida 2-20 or insurance license is required
• College degree or equivalent work experience
• 3+ years agency experience in designated field

Lotlinx is experiencing tremendous growth and has an exciting opportunity for a Market Manager based in/near either Charlotte/Raleigh/Greensboro, North Carolina or Greenville, South Carolina.

Role details

The Market Manager builds & maintains influential relationships with customers and dealers by creating demand for Lotlinx products, proactively offering solutions. This person will generate sales with new dealerships, increasing market penetration, and contributing revenue. They will work with client launch teams, sales development, account management, and other business partners.

Key Responsibilities

• Uncover dealer pain points/sales opportunities
• Align Lotlinx’s solutions to the dealer’s business needs
• Build consensus on proposals and secure agreements
• Ensure dealer activation and smooth transition of the relationship to account management
• Build and work a sales pipeline
• Meet activity and revenue targets
• Use best practices and knowledge of internal or external business issues to improve products/services or processes
• Act as a resource for colleagues with less experience
• Additional projects as needed

What You’ll Be Doing Day-to-Day

• Demand Creation: Identify and address the technical needs of complex, emerging, or underpenetrated prospects. Utilize a fundamental understanding of all Lotlinx’s solutions to align them with customer business needs. Drive and create new opportunities within assigned accounts. 
• Account Management: Create selling opportunities through a planned discovery process. Develop a well-rounded understanding of customer needs and proficiently translate them into tailored Lotlinx product solutions. Execute solution selling by applying a comprehensive knowledge of Lotlinx products and design processes. Drive profit growth and maximize margins by promoting value-added, long-term solutions with an emphasis on demand creation and engineering.
• Drive dealership relationships at multiple levels. Grow market share and sales.

What We Are Looking For

• In-depth knowledge and experience of automotive industry and dealerships
• Complex problem solver
• Communicative and high energy
• Self-motivated and ambitious
• Well-organized and able to multitask, managing time wisely
• Team player
• Revenue-focused
• Customer-focused
• Works independently; receives minimal guidance

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of sales experience preferred
• Experience with presentation tools, Salesforce, and Outreach
• Proven track record of sales success
• Experience in the automotive industry is required
• Existing in-market dealer relationships highly preferred

Pay: $85,000 base salary + uncapped commissions

Benefits: Medical, Dental, Vision, Matching 401k

Lotlinx is experiencing tremendous growth and has an exciting opportunity for a Market Manager based in/near either Charlotte/Raleigh/Greensboro, North Carolina or Greenville, South Carolina.

Role details

The Market Manager builds & maintains influential relationships with customers and dealers by creating demand for Lotlinx products, proactively offering solutions. This person will generate sales with new dealerships, increasing market penetration, and contributing revenue. They will work with client launch teams, sales development, account management, and other business partners.

Key Responsibilities

• Uncover dealer pain points/sales opportunities
• Align Lotlinx’s solutions to the dealer’s business needs
• Build consensus on proposals and secure agreements
• Ensure dealer activation and smooth transition of the relationship to account management
• Build and work a sales pipeline
• Meet activity and revenue targets
• Use best practices and knowledge of internal or external business issues to improve products/services or processes
• Act as a resource for colleagues with less experience
• Additional projects as needed

What You’ll Be Doing Day-to-Day

• Demand Creation: Identify and address the technical needs of complex, emerging, or underpenetrated prospects. Utilize a fundamental understanding of all Lotlinx’s solutions to align them with customer business needs. Drive and create new opportunities within assigned accounts. 
• Account Management: Create selling opportunities through a planned discovery process. Develop a well-rounded understanding of customer needs and proficiently translate them into tailored Lotlinx product solutions. Execute solution selling by applying a comprehensive knowledge of Lotlinx products and design processes. Drive profit growth and maximize margins by promoting value-added, long-term solutions with an emphasis on demand creation and engineering.
• Drive dealership relationships at multiple levels. Grow market share and sales.

What We Are Looking For

• In-depth knowledge and experience of automotive industry and dealerships
• Complex problem solver
• Communicative and high energy
• Self-motivated and ambitious
• Well-organized and able to multitask, managing time wisely
• Team player
• Revenue-focused
• Customer-focused
• Works independently; receives minimal guidance

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of sales experience preferred
• Experience with presentation tools, Salesforce, and Outreach
• Proven track record of sales success
• Experience in the automotive industry is required
• Existing in-market dealer relationships highly preferred

Pay: $85,000 base salary + uncapped commissions

Benefits: Medical, Dental, Vision, Matching 401k

Lotlinx is experiencing tremendous growth and has an exciting opportunity for a Market Manager based in/near either Charlotte/Raleigh/Greensboro, North Carolina or Greenville, South Carolina.

Role details

The Market Manager builds & maintains influential relationships with customers and dealers by creating demand for Lotlinx products, proactively offering solutions. This person will generate sales with new dealerships, increasing market penetration, and contributing revenue. They will work with client launch teams, sales development, account management, and other business partners.

Key Responsibilities

• Uncover dealer pain points/sales opportunities
• Align Lotlinx’s solutions to the dealer’s business needs
• Build consensus on proposals and secure agreements
• Ensure dealer activation and smooth transition of the relationship to account management
• Build and work a sales pipeline
• Meet activity and revenue targets
• Use best practices and knowledge of internal or external business issues to improve products/services or processes
• Act as a resource for colleagues with less experience
• Additional projects as needed

What You’ll Be Doing Day-to-Day

• Demand Creation: Identify and address the technical needs of complex, emerging, or underpenetrated prospects. Utilize a fundamental understanding of all Lotlinx’s solutions to align them with customer business needs. Drive and create new opportunities within assigned accounts. 
• Account Management: Create selling opportunities through a planned discovery process. Develop a well-rounded understanding of customer needs and proficiently translate them into tailored Lotlinx product solutions. Execute solution selling by applying a comprehensive knowledge of Lotlinx products and design processes. Drive profit growth and maximize margins by promoting value-added, long-term solutions with an emphasis on demand creation and engineering.
• Drive dealership relationships at multiple levels. Grow market share and sales.

What We Are Looking For

• In-depth knowledge and experience of automotive industry and dealerships
• Complex problem solver
• Communicative and high energy
• Self-motivated and ambitious
• Well-organized and able to multitask, managing time wisely
• Team player
• Revenue-focused
• Customer-focused
• Works independently; receives minimal guidance

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of sales experience preferred
• Experience with presentation tools, Salesforce, and Outreach
• Proven track record of sales success
• Experience in the automotive industry is required
• Existing in-market dealer relationships highly preferred

Pay: $85,000 base salary + uncapped commissions

Benefits: Medical, Dental, Vision, Matching 401k

Lotlinx is experiencing tremendous growth and has an exciting opportunity for a Market Manager based in/near either Charlotte/Raleigh/Greensboro, North Carolina or Greenville, South Carolina.

Role details

The Market Manager builds & maintains influential relationships with customers and dealers by creating demand for Lotlinx products, proactively offering solutions. This person will generate sales with new dealerships, increasing market penetration, and contributing revenue. They will work with client launch teams, sales development, account management, and other business partners.

Key Responsibilities

• Uncover dealer pain points/sales opportunities
• Align Lotlinx’s solutions to the dealer’s business needs
• Build consensus on proposals and secure agreements
• Ensure dealer activation and smooth transition of the relationship to account management
• Build and work a sales pipeline
• Meet activity and revenue targets
• Use best practices and knowledge of internal or external business issues to improve products/services or processes
• Act as a resource for colleagues with less experience
• Additional projects as needed

What You’ll Be Doing Day-to-Day

• Demand Creation: Identify and address the technical needs of complex, emerging, or underpenetrated prospects. Utilize a fundamental understanding of all Lotlinx’s solutions to align them with customer business needs. Drive and create new opportunities within assigned accounts. 
• Account Management: Create selling opportunities through a planned discovery process. Develop a well-rounded understanding of customer needs and proficiently translate them into tailored Lotlinx product solutions. Execute solution selling by applying a comprehensive knowledge of Lotlinx products and design processes. Drive profit growth and maximize margins by promoting value-added, long-term solutions with an emphasis on demand creation and engineering.
• Drive dealership relationships at multiple levels. Grow market share and sales.

What We Are Looking For

• In-depth knowledge and experience of automotive industry and dealerships
• Complex problem solver
• Communicative and high energy
• Self-motivated and ambitious
• Well-organized and able to multitask, managing time wisely
• Team player
• Revenue-focused
• Customer-focused
• Works independently; receives minimal guidance

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of sales experience preferred
• Experience with presentation tools, Salesforce, and Outreach
• Proven track record of sales success
• Experience in the automotive industry is required
• Existing in-market dealer relationships highly preferred

Pay: $85,000 base salary + uncapped commissions

Benefits: Medical, Dental, Vision, Matching 401k