The Role

Gigs is expanding into Brazil and this role sits right at the center of that buildout. We're at an exciting inflection point: the strategic groundwork has been laid, priorities are set, and we're now fast moving into execution mode across a wide range of complex workstreams. 

As Senior Business Operations Associate, you'll be the engine that makes this happen. You'll work directly with our Brazil lead to drive execution across multiple high-stakes, ambiguous tracks, context-switching between a business development negotiation, a product requirement, and a process design challenge, often on the same day.

This isn't a support role, it's a builder role. You'll own problems end to end, drive clarity where there isn't any, and move fast to deliver results that matter. If you're energized by early-stage markets, thrive in complexity, and want to be part of building something from the ground up in one of the world's most exciting telecom markets, this is the role.

What You Will Do

• Drive the Brazil launch program - own the day-to-day execution of our most critical workstreams across commercial, legal, technical, and operational tracks, including finance, tax, compliance, CX, and SIM fulfillment. You'll keep things moving, hold stakeholders accountable, and make sure nothing falls through the cracks..
• Solve complex, ambiguous problems - take ill-defined challenges, structure them, and turn them into clear paths forward. You'll be the person who figures out what needs to happen and makes it happen.
• Coordinate across internal and external stakeholders - act as the connective tissue between Gigs' global teams (Product, Engineering, Finance, Legal, Operations) and our local partner, keeping everyone aligned and accountable.
• Build operational processes from scratch - design, adapt, and implement scalable workflows for new (local) business processes, from SIM inventory management to tax compliance and customer support.
• Support commercial and financial decisions - prepare analysis, business cases, and briefing materials that help leadership make fast, well-informed calls.
• Identify and close gaps - proactively surface risks, blockers, and inefficiencies before they become problems, and come with a proposed solution.

What We Are Looking For

• 6–10 years of experience in business operations, strategy & operations, product operations, management consulting, or a similarly high-performance environment, ideally with some exposure to early-stage or high-growth environments.
• A bias for action - you don't wait for perfect information. You structure the problem, make a call, and move. You're just as comfortable in a spreadsheet as you are in a room full of ambiguity.
• Strong business judgment - you can connect the dots across commercial, operational, and product dimensions and understand what actually matters.
• Some product sensibility - you understand how technical systems work well enough to be a credible interlocutor with engineering teams and to help shape operational requirements.
• Excellent communication - clear, concise, and confident across written and verbal formats. You can align a room of senior stakeholders or write a crisp one-pager without much help.
• Entrepreneurial and accountable - you take ownership. When something's yours, it gets done. You treat problems like a founder would.
• Based in São Paulo - this is a hybrid role but requires regular in-person presence.
• Portuguese fluency required; strong English is essential for working with our global team.

BUSINESS OPERATIONS MANAGER (STARLINK BRAZIL GROWTH)

The Business Operations Manager’s role is to improve Starlink’s key performance indicators (KPIs) at SpaceX, focused around omni-channel subscriber & revenue growth. The role combines data analytics with broader business planning, decision-making, strategy, and execution, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data, provide recommendations, and lead cross-functional decision-making and implementation.

RESPONSIBILITIES:

• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capital expenditure)
• Lead onboarding of new channels, providing tools, analysis and insights to guarantee better possible performance from commercial collaborations
• Analyze market pricing dynamics and provide leadership with insights on elasticity and performance to sustain tempestive decision processes
• Identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership
• Facilitate modeling and decision-making for program development trades and program ramp/sunset plans, including managing forecasting for Brazil on supply / demand, working with closely growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Enable and accelerate go to market execution for programs post licensing and certification
• Proactively grow subscriber base to achieve targeted levels and report progress

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 4+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 3+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

SR. BUSINESS OPERATIONS MANAGER (STARLINK BRAZIL GROWTH)

The Sr. Business Operations Manager’s role is to improve Starlink’s key performance indicators (KPIs) at SpaceX, focused around omni-channel subscriber & revenue growth. The role combines data analytics with broader business planning, decision-making, strategy, and execution, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data, provide recommendations, and lead cross-functional decision-making and implementation.

RESPONSIBILITIES:

• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capital expenditure)
• Lead onboarding of new channels, providing tools, analysis and insights to guarantee better possible performance from commercial collaborations
• Analyze market pricing dynamics and provide leadership with insights on elasticity and performance to sustain tempestive decision processes
• Identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership
• Facilitate modeling and decision-making for program development trades and program ramp/sunset plans, including managing forecasting for Brazil on supply / demand, working with closely growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Enable and accelerate go to market execution for programs post licensing and certification
• Proactively grow subscriber base to achieve targeted levels and report progress

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 4+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• 10+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our careers page at  https://international.nubank.com.br/careers/

About the role

The Controllership Specialist (Cash Management) role is critical to safeguarding Nu’s liquidity, financial integrity, and operational resilience in Brazil. You will sit in the Cash Management Brazil team, within FINOPS (Financial Operations), responsible for managing our corporate bank accounts (excluding Central Bank accounts), including Brazilian entities and offshore holdings.

This is a highly hands-on, operations-driven position: you will own the end-to-end lifecycle of bank accounts (opening, maintenance, closure), cash positioning, and SOX controls, while also pushing automation and smart use of AI to make our processes more robust and efficient. You will be a key point of contact for internal teams and external banking partners, including in English-speaking forums.

You’ll be responsible for

• Managing global / multi-entity cash positions: Control the daily cash position across multiple entities and banks, ensuring a consolidated and reliable view of balances.
• Owning high-criticality payment operations: Execute and oversee high-value transfers, ensuring accuracy, adherence to cut-offs, and robust contingency plans.
• Leading bank statement reconciliations: Reconcile bank statements against internal systems, treating discrepancies with urgency and providing strong evidence for SOX and month-end close.
• Being the focal point for SOX controls on bank accounts: Maintain and continuously improve SOX controls for bank accounts (access rights, limits, opening/closing, periodic reviews), including approvals rules in banking portals.
• Managing the full lifecycle of bank accounts: Coordinate the opening, maintenance and closure of corporate bank accounts — including documentation, approvals and integrations — recognizing that each opening may take several months and requires operational discipline.
• Driving cash process automation: Lead initiatives to automate cash operations (bank integrations H2H/API, automated payments, liquidity dashboards and monitoring), in partnership with Engineering and other stakeholders.
• Supporting products and projects as Cash Management SME: Act as the Cash Management reference for new products and projects, ensuring liquidity, banking, and regulatory flows are designed correctly from day one.
• Investigating incidents and leading remediation: Lead investigations into incidents (settlement failures, balance mismatches, system outages) and coordinate structured action plans with partner teams.
• Mentoring more junior team members: Support analysts, interns and apprentices on critical routines, evidencing standards, and communication best practices with internal and external stakeholders.
• Using automation and AI in your day-to-day: Apply and champion practical uses of automation and AI in financial operations — from simple use cases (e.g., drafting, checks) to supporting more advanced workflows and analyses, while keeping the focus on robust operations rather than pure engineering.

We are looking for a person who has

Required qualifications

• Solid experience in operational finance routines, such as Accounts Payable, reconciliations, treasury, cash management or similar functions.
• Experience with multi-bank, multi-entity operations and large transactional volumes.
• Hands-on experience with financial ERPs (preferably SAP), bank integrations and bank statement reconciliation.
• Proven track record working with SOX or similar controls for bank accounts (account inventory, access management, approval rules, periodic reviews and documentation).
• Strong operational mindset and willingness to work on routine, sometimes bureaucratic activities (documentation, signatures, follow-ups) as the core of the role, not just projects.
• Advanced/Fluent English, with confidence to lead meetings and negotiations with global banking partners without support.
• Familiarity with automation and/or AI tools applied to financial processes, and an open, positive stance towards leveraging them in daily work.
• Strong analytical profile and rigorous attention to detail.
• Ability to organize and prioritize in a dynamic environment, with multiple stakeholders and deadlines.
• Proactivity to suggest and implement process and technology improvements.

Nice to have

• Experience in high-growth, transformation environments with strong automation agendas in finance operations.
• Experience with automation / workflow / BI tools (e.g., dashboards, workflow engines, low-code, etc.) applied to financial processes.
• Previous experience in financial services or banking / fintech, although this is not mandatory for the role.

Location

• São Paulo, Brazil

Work Model for this Role

• Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit:  https://building.nubank.com/nu-hybrid-work-model/

Our Benefits – Brazil (Employee, Hybrid)

As a Nubanker based in Brazil under an employment contract (CLT), you’ll have access to:

• Chance of earning equity at Nubank
• Food / Meal Card (Vale-Refeição and/or Vale-Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo – Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Join us

If you want to be at the heart of how Nu moves money safely and efficiently every day — combining robust operations, strong controls, and smart automation — we’d love to hear from you.

Apply now to be our Controllership Specialist (Cash Management) in São Paulo.

Overview
We are looking for a highly organised Bilingual Receptionist/Administrator (English/Portuguese) to ensure the smooth and efficient operation of our office. Reporting to the ASG Manager Latam, this role will primarily oversee front-of-house responsibilities, ensure effective housekeeping, and provide administrative support as needed.

Key Responsibilities

• Answer incoming calls promptly and professionally, directing them as appropriate or taking accurate messages and forwarding them to staff via email.
• Act as the first point of contact for visitors, delivering a welcoming and professional experience both in person and over the phone.
• Maintain cleanliness and order in reception areas, boardrooms, meeting rooms, lobby, training room, and kitchens. Serve as the contact for staff and service providers regarding housekeeping requests.
• Organise and monitor incoming and outgoing mail.
• Monitor and maintain inventory of office supplies, postage, and cleaning materials, preparing restock requests for approval as required.
• Provide general administrative assistance to staff as required.
• Work closely with other administrative staff to ensure the smooth operation of the office.
• Provide support on ad hoc projects and initiatives as required by the manager.

Qualifications

• Proven ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Professional telephone etiquette and strong verbal communication skills.
• Excellent interpersonal skills and the ability to work collaboratively in a team setting.
• Self-motivated with a proactive and resourceful attitude.
• High attention to detail and strong organisational skills.
• Bilingual proficiency in English and Portuguese is essential.

Education and Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Desirable: academic or training background in interpreting/translation, administration, public relations, or related fields.
• A minimum of 3-5 years´ experience in a similar role.