WHAT YOU'LL DO

This is an exciting opportunity for a customer-focused, results-oriented Account Manager passionate about delivering value and driving success for clients across LATAM. As a LATAM Account Manager, you will be responsible for managing and growing relationships with clients across the region. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment.

Key responsibilities:

1. Account Management & Growth:
   • Own and manage a portfolio of key accounts in LATAM, acting as the main point of contact for all Commercial needs
   • Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities
   • Identify and cultivate relationships with decision-makers and influencers within client organizations
2. Navigating Sales stages and quota achiever:
   • Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won, ensuring a methodical approach to meet quota goals
   • Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement
   • Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration
3. Renewal approach and strategy: understands and effectively manages Braze’s renewal process within the customer lifecycle, ensuring that customer satisfaction and retention are maximized. Recognises that different teams "pilot the plane" at various stages, Customer Success mid-contract, and Account Management leading up to the renewal. Coordinates seamlessly across teams to ensure the renewal process runs smoothly and efficiently, driving towards a successful outcome
4. Cross-functional collaboration:
   • Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs
   • Communicate client feedback and insights to internal teams to help shape product development and feature prioritization
5. Effective communication strategy:
   • Versatile communication strategies: skilled in leveraging multiple channels, including email, phone, and social media, to connect effectively with stakeholders
   • Clear and tailored messaging: ensures all communication is professional, concise, and customized to the audience's needs
6. Market understanding & Strategic Initiatives:
   • Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients
   • Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio

WHO YOU ARE

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 5+ years of experience in account management, customer success, or digital marketing, preferably within SaaS, Martech, or a customer engagement-focused company
• Strong understanding of digital marketing, customer engagement, and CRM solutions
• Proven track record of managing high-value accounts and achieving growth targets
• Excellent communication and interpersonal skills, with the ability to work effectively across cultural and organizational boundaries
• Trilingual proficiency in Portuguese, English and Spanish
• Willingness to travel within the LATAM region as needed

#LI-Hybrid

Position Summary:

ultrafocused – Work together to fearlessly uncover new possibilities

The Commercial Intern for Commercial Affairs provides comprehensive administrative support to the Commercial team and Office Manager, ensuring efficient operations and smooth workflow. This role requires excellent organizational, communication, and interpersonal skills, as well as the ability to handle confidential information with discretion. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.

Work Model: 

Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

Responsibilities:

1. Calendar Management: Schedule and coordinate meetings, appointments, and travel arrangements for Medical Affairs team members, including both internal and external stakeholders.
2. Meeting Support: Prepare meeting agendas, take and distribute meeting minutes, and manage logistics for departmental meetings, conferences, and events. 
3. Internal and External Events Support: Manage logistics (venue, transportation, accommodation), contract drafting, and payment workflow 
4. Document Management: Maintain and organize departmental files, including electronic and hard copy documents, ensuring accuracy and accessibility. This includes managing contracts, presentations, and medical literature. 
5. Expense Reporting and Budget Support: Process expense reports, track departmental budgets, and assist with procurement and invoice processing. 
6. Communication and Correspondence: Manage incoming and outgoing correspondence, including emails, phone calls, and mail, and draft and edit documents, presentations, and reports.
7. Data Entry and Reporting: Enter and maintain data in various databases and systems and generate reports as needed. 
8. Travel Coordination: Arrange complex domestic and international travel, including flights, accommodations, and transportation, and prepare travel itineraries.  
9. Vendor Liaison: Communicate with vendors and external partners regarding contracts, invoices, and other administrative matters. 
10. Compliance Support: Assist with compliance-related activities, document tracking and archiving, and ensure adherence to company policies and procedures. 
11. Office Manager Support: Provide general administrative support, CONCUR, including ordering office supplies, managing office equipment, and handling incoming and outgoing mail. 

Requirements:

1. Education: Must currently be enrolled in a degree program; associate or bachelor’s degree preferred. 
2. Experience: Minimum of 01 year of administrative experience, preferably in a medical, pharmaceutical, or healthcare setting.  
3. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and experience with database management and electronic document management systems. 
4. Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with individuals at all levels.  
5. Organizational Skills: Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
6. Attention to Detail: Meticulous attention to detail and accuracy in all work.  
7. Confidentiality: Ability to handle sensitive and confidential information with discretion and professionalism.
8. Problem-Solving Skills: Ability to identify and resolve administrative issues effectively. 
9. Interpersonal Skills: Strong interpersonal skills and the ability to work effectively as part of a team.
10. Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
11. Proficiencyin Spanish and English (written and verbal) is highly desirable

#LI-AJ1 #LI-Hybrid

About The Role:

• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team. 
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidencies managed by our user support team. 
• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation 
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:

You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.

In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• +4 years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English and Portuguese. Other languages are a plus!
• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions. 
• You'll have strong communication skills and a proven track record of building positive working relationships.
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus

Benefits & Perks:

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Sao Paulo. Home-office friendly.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with
  
  

#LI-hybrid #LI-fulltime 

In the role of Customer Success Senior Manager, you will be instrumental in driving the success of our clients in Latin America. You'll be responsible for developing payments, digital asset custody, stablecoins, virtual accounts and collection solutions for our LATAM clients, scaling volume and cross-selling other Ripple product and services, such as RLUSD adoption. With your expertise in the web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. Get ready to be a driving force in shaping the web3 landscape, working closely with cross-functional teams (Sales, Business Development, Product, Engineering, Legal, etc.) to deliver exceptional solutions and create outcome where everybody wins.

WHAT YOU'LL DO:

• Develop a deep understanding of each customer's organization, culture, internal constituents, aspirations, and needs. Build highly impactful relationships with key executives and decision-makers - in addition to identifying aspects of Ripple’s engagement and advocacy that need to be strengthened
• Develop strategic account plans, manage contract renewals, identify and lead upsell and cross-sell opportunities
• Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CP) team
• Be the voice of Ripple’s customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple
• Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.

WHAT YOU'LL BRING:

• 10+ years of experience working with enterprise customers on the adoption of new technology and/or groundbreaking business changes
• Prior experience in a FinTech, Web3 or start-up/disruptor organization preferred. Candidates with banking background can also be considered
• Native Portuguese or Spanish speaker or proven fluency in Portuguese and Spanish in a working environment
• Knowledge of payments or custody industry is preferred
• Proven understanding of multi-stakeholder management in sophisticated environments
• Experience in developing and launching modern, sophisticated business solutions involving innovative technology and B2B relationships
• High energy, and gravitas - the ability to instill confidence and passion in others
• Excellence in building and managing relationships among cross-functional teams
• Excellent interpersonal skills and experience in coaching others. Ability to consult, empower and encourage others to achieve exciting goals by leading through example