Learning Experience Designer

Pathstream | Remote

COMPANY OVERVIEW

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies' bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.

THE ROLE

The Learning Experience Designer (LXD) is a full-time, exempt role reporting to the Learning Experience Design Manager.  This position is primarily a hands-on learning design role—crafting high-quality, learner-centered curriculum for online delivery through the Pathstream platform. 

Design & Development

• Course Design and Scoping: Transform program goals into clear course structures by defining learning objectives, outlining instructional approaches, and creating actionable execution plans.
• Interactive Curriculum Development:  Design and author high-quality, learner-centered asynchronous curriculum—including lessons, activities, and assessments—that build real-world skills for learners working in industry contexts.

Quality & Execution

• Content Quality: Iterate on course materials, incorporating feedback from stakeholders and subject matter experts, and ensuring alignment with learning objectives, LXD best practices, and Pathstream’s internal standards.
• End-to-End Course Ownership: Manage the entire course creation lifecycle from concept to delivery, ensuring timely execution, instructional quality, and alignment with program goals.

Innovation & Strategic Alignment

• Learning Design Innovation: Leverage learning science and research to shape instructional approaches and enhance the effectiveness of learning experiences.
• Business and Learner Impact Alignment: Leverage program data, learner feedback, and performance metrics to refine instructional strategies and ensure learning experiences drive measurable outcomes.
• AI in Learning Design: Thoughtfully leverage established AI tools in your day-to-day work, while actively exploring new ways to use them more effectively in service of better learning experiences.

About You:

• You have meaningful experience designing and developing online learning experiences, and a background that includes direct contact with learners — whether through teaching, coaching, facilitation, or something else entirely.
• You enjoy diving into industries that are new to you and building a deep understanding of learner contexts and pain points. You’re comfortable working across complex or technical subject areas (currently including topics like fraud, claims, mortgages, and financial literacy) and translating them into engaging learning experiences.
• You’re a hands-on builder who enjoys the day-to-day work of designing and developing learning experiences, not just setting direction.
• You're passionate about creating learning experiences that genuinely change outcomes for people who are working hard to advance their careers. You balance that mission with pragmatism, focusing on what will actually help learners succeed in real-world job contexts.
• You’re collaborative by nature, energized by cross-functional work, but also happy to spend a large portion of your day heads down. 
• You think about the full learner journey, not just individual lessons — you make design decisions based on evidence about what's actually working, and you care deeply about how an experience feels from the learner's perspective.
• You possess strong technical skills and a creative drive to explore and use new technologies, coupled with the practical expertise required to implement these innovations. 
• You are an excellent communicator, especially in writing, and have the ability to express and break down complex topics clearly and easily. You have a strong command of the English language.
• You’re highly detail-oriented and have excellent organizational skills—whether it’s content organization or organizing your own workflow.
• You’re interested in working in a fast-growing, fast-paced environment with changing responsibilities.
• You understand that a job goes beyond a job description and are willing to lend a helping hand wherever it’s needed.
• You stay informed about new tools and approaches in LXD, and apply them selectively to improve learning experiences and workflows.

What We Offer:

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Salary and total compensation offerings are contingent upon the candidate's level of expertise and geographic location, ensuring equitable remuneration.

• • • US Tier 1 geo (NYC Metro, SF) -- $125K-$145K
    • US Tier 2 geo -- $110K-$130K
    • US Tier 3 geo -- $100K - $120K

• Comprehensive benefits package
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50%  for your partner/spouse and dependents
• Health, commuter, and parking flexible spending accounts
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace 
• Flexible paid time off and paid holidays
• Generous paid parental leave 
• Short and long-term disability insurance
• Annual professional development budget
• Company-provided laptop
• Remote-first culture
• Life insurance (100% company paid)
• 401(k)

At Pathstream, we believe in equitable compensation and ensuring that our salary bands align with industry standards and regional variances. This approach allows us to reward expertise appropriately and accommodate the varying cost of living in different locations. 

You're encouraged to apply even if your experience doesn't precisely match the job description. We look forward to learning about your career journey and superpowers.

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

WORK AUTHORIZATION

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

Who we are:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 150+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

If you want to help make an impact on our members' lives – we want to hear from you!

About the Opportunity:

We’re looking for a Learning Experience Designer to craft a premium, high-impact course for business executives—one that both educates and entertains. Unlike typical instructional design roles, this position calls for a creative producer and strategic thinker who can shape the vision, strategy, and narrative of a course from concept through execution.

You’ll collaborate closely with instructors, subject matter experts, and internal teams to design a transformative learning journey, and you’ll be responsible for writing much of the final course content—so strong editorial, storytelling, and copywriting skills are essential.

This role is ideal for someone who thrives in ambiguity, thinks like a systems designer, and brings a writer’s precision to educational storytelling.

This is a temporary full time role - 40 hours per week. 4-6 month engagement.

What You Will Do: 

• Lead the end-to-end design of the course, from initial strategy to final content delivery
• Guide the course narrative in partnership  with the Executive Producer & Supervising Producer
• Own scripting, copywriting, and the creation of educational assets (e.g., learning modules, assessments, reflection prompts, supplemental materials) 
• Act as a strategic partner to instructors and the Executive Producer —collaborating across research, insights, video production, product, and design to shape cohesive learning experiences
• Conduct desk and user research to inform course goals, learner personas, and curriculum structure
• Translate a complex, high-level topic  into clear, engaging, and outcome-driven learning journey
• Iterate on the course  using learner data, feedback, and performance metrics
• Manage the feedback and revision process across internal and external stakeholders
• Collaborate with visual designers and product teams to ensure learning content is visually compelling, cohesive, and engaging

About You:

• 5+ years of experience in content development, learning experience design, or instructional storytelling, ideally within media, publishing, edtech, or agency environments
• Exceptional writing skills—you’re a strong editorial thinker with experience producing high-quality content for external audiences 
• Proven ability to design engaging learning experiences across diverse media formats (video, written content, assessments, interactive assets, etc.)
• Comfortable navigating ambiguity and working independently to shape structure and direction with limited inputs
• Strong grasp of learner-centered design principles and the ability to think systematically about how people learn
• Experience collaborating with external stakeholders, clients, or high-profile subject matter experts
  
  

Please include your portfolio and relevant writing or content samples.

Hourly Range: $60-$80 USD

The hourly range listed is for NYC/CA/WA. As a company, we have a location based strategy, which means the disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location where the position may be filled.

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.