Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Learning Experience Designer with strong instructional design fundamentals and a passion for AI-enabled content creation to design scalable, engaging, and performance-driven learning experiences. In this role, you will blend traditional learning experience design with modern content production techniques, including AI-assisted development and video-based learning, to build critical skills and support career growth across the organization. You will partner closely with People Partners, subject matter experts, and business leaders to translate complex concepts into high-quality, learner-centered solutions that ensure our workforce can thrive in a fast-paced, technology-driven environment.

What you'll do

• Design and develop engaging learning programs, courses, and resources aligned to business priorities and L&D strategy
• Apply instructional design methodologies and adult learning principles to create experiences that drive knowledge retention and on-the-job application
• Partner with subject matter experts to translate complex concepts into clear, accessible, and impactful learning content
• Take autonomous ownership of learning content challenges, identifying and resolving blockers to ensure timely and effective delivery
• Build blended learning solutions incorporating eLearning, instructor-led training, virtual sessions, toolkits, and job aids
• Leverage AI enabled tools and platforms to enhance learning design, content development, personalization, and operational efficiency
• Design and produce high-quality video learning content using AI-driven and traditional video creation tools
• Manage the end-to-end video production process, including scripting, storyboarding, editing, and publishing
• Evaluate learning effectiveness through assessments, surveys, and analytics to iterate on programs based on performance data
• Stay current on learning technologies, AI advancements, and industry best practices to continuously innovate the learner experience

What we're looking for

• 5+ years of experience in instructional design, learning experience design, or L&D program development
• Strong grounding in adult learning theory, instructional design models, and blended learning strategies
• Demonstrated experience creating video-based learning content, including use of AI-enabled video tools
• Proven ability to script, design, edit, and produce polished learning videos and multimedia content
• Proficiency in eLearning authoring tools such as Articulate 360/Rise, Camtasia, Captivate, or similar tools
• Familiarity with learning management systems (LMS) and emerging learning technologies
• Excellent communication, storytelling, and stakeholder partnership skills
• Strong project management capabilities with the ability to manage multiple initiatives concurrently
• Creative, learner-first mindset with a focus on measurable business and performance outcomes

While not required, these are a plus:

• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $95,000.00 USD to $115,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite

Who we are:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 150+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

If you want to help make an impact on our members' lives – we want to hear from you!

About the Opportunity:

We’re looking for a Learning Experience Designer to craft a premium, high-impact course for business executives—one that both educates and entertains. Unlike typical instructional design roles, this position calls for a creative producer and strategic thinker who can shape the vision, strategy, and narrative of a course from concept through execution.

You’ll collaborate closely with instructors, subject matter experts, and internal teams to design a transformative learning journey, and you’ll be responsible for writing much of the final course content—so strong editorial, storytelling, and copywriting skills are essential.

This role is ideal for someone who thrives in ambiguity, thinks like a systems designer, and brings a writer’s precision to educational storytelling.

This is a temporary full time role - 40 hours per week. 4-6 month engagement.

What You Will Do: 

• Lead the end-to-end design of the course, from initial strategy to final content delivery
• Guide the course narrative in partnership  with the Executive Producer & Supervising Producer
• Own scripting, copywriting, and the creation of educational assets (e.g., learning modules, assessments, reflection prompts, supplemental materials) 
• Act as a strategic partner to instructors and the Executive Producer —collaborating across research, insights, video production, product, and design to shape cohesive learning experiences
• Conduct desk and user research to inform course goals, learner personas, and curriculum structure
• Translate a complex, high-level topic  into clear, engaging, and outcome-driven learning journey
• Iterate on the course  using learner data, feedback, and performance metrics
• Manage the feedback and revision process across internal and external stakeholders
• Collaborate with visual designers and product teams to ensure learning content is visually compelling, cohesive, and engaging

About You:

• 5+ years of experience in content development, learning experience design, or instructional storytelling, ideally within media, publishing, edtech, or agency environments
• Exceptional writing skills—you’re a strong editorial thinker with experience producing high-quality content for external audiences 
• Proven ability to design engaging learning experiences across diverse media formats (video, written content, assessments, interactive assets, etc.)
• Comfortable navigating ambiguity and working independently to shape structure and direction with limited inputs
• Strong grasp of learner-centered design principles and the ability to think systematically about how people learn
• Experience collaborating with external stakeholders, clients, or high-profile subject matter experts
  
  

Please include your portfolio and relevant writing or content samples.

Hourly Range: $60-$80 USD

The hourly range listed is for NYC/CA/WA. As a company, we have a location based strategy, which means the disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location where the position may be filled.

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.