Your role
As a Support Learning Experience Designer (LXD), you will play a pivotal role in creating exceptional learning experiences that are crucial to the ongoing success of our CX team and Dialpad University (DPU). By leveraging your industry and product expertise, you will be responsible for executing the next iteration of our Support team's New Hire Training program, our “Upskilling” program, and smaller, individualized training solutions that address identified gaps and align with our organization's goals. You’ll also assist with course management and creation in our customer-facing university, integrating needs analysis, instructional design, evaluation models, accessibility, and brand design elements to create a seamless learning experience for Dialpad’s programs. You will use the LMS (Docebo) to track learner completion and comprehension, and to automate reports and notifications to keep stakeholders and learners informed of progress.

This role reports to the Manager, Customer Experience (CX) Learning, and will be based primarily in our Austin, TX office.

What you’ll do

• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats.
• Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.
• Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences.
• Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design.
• Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
• Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials.
• Oversee the management and administration of the organization's Learning Management System (LMS).
• Maintain and update course content within the LMS, ensuring accuracy and relevance.
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
• Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
• Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.
• Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.
• Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

Skills you’ll bring

• Bachelor's or Master's degree in Education or a related field.
• 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
• Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
• Strong understanding of adult learning principles, instructional design models, and learning technologies.
• Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
• Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

Location: Austin (Domain), TX (In-office 4x per week)

Company: Kizen, www.kizen.com

About Us

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

Kizen is seeking an experienced Senior Learning Experience Designer to build and scale the programs that help our partners, customers, and employees get the most out of our platform. This is a hands-on individual contributor role focused on execution excellence across the full learning lifecycle.

You will work with the Tech Docs/Learning Experience Lead and own the day-to-day design, development, and delivery of learning programs, including LMS administration, certification tracks, and Kizen Academy. You'll receive strategic direction from your lead and be trusted to run with it, bringing deep craft and independent judgment to everything you build.

This role is ideal for a learning designer who thrives in fast-moving environments, takes pride in building programs from the ground up, and doesn't need hand-holding to get things done.

Key Responsibilities

• Design and develop high-quality learning content across multiple formats, including e-learning courses, video tutorials, job aids, assessments, and instructor-led materials
• Help create a Partner and Customer Training program, including a structured certification track and the Kizen Academy experience
• Lead new hire and customer onboarding curriculum development, ensuring learners ramp quickly and confidently
• Apply instructional design frameworks (ADDIE, SAM, or similar) to structure content that is goal-oriented and measurable
• Produce and edit training videos and screencasts to support product walkthroughs and process demonstrations
• Collaborate with subject matter experts to translate complex product and process knowledge into clear, learner-centered content
• Maintain standards for learning design quality, consistency, and accessibility across all programs
• Analyze learner performance data and feedback to continuously improve course effectiveness

Requirements

Craft & Execution. You produce learning experiences that are polished, purposeful, and built to scale. You know how to take a goal, design a solution, and deliver it. Your work reflects a high standard, every time.

Independence. You're comfortable operating with ambiguity, helping to define structure, and making sound decisions. You don't need a playbook handed to you, you help write it!

Collaboration. You work well across teams and know how to get what you need from subject matter experts who are busy. You communicate clearly, set expectations proactively, and keep stakeholders informed without being chased down.

Required Qualifications

• 5+ years of experience in instructional design, learning experience design, or a related field
• Proficiency with Articulate 360 (Storyline and/or Rise) or comparable e-learning authoring tools
• Hands-on experience administering an LMS, including course publishing, user management, and reporting
• Strong video production and screencasting skills, including recording, editing, and post-production
• Solid grounding in instructional design methodology, including ADDIE, SAM, or similar frameworks
• Experience building certification programs, learning academies, or structured onboarding curricula
• Excellent written communication and the ability to explain technical or complex topics clearly and accessibly
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Demonstrated ability to take a goal, build a plan, and see it through from concept to completion
• Portfolio required, applications without work samples will not be considered

Preferred Qualifications

• Experience designing partner or customer-facing training programs at scale
• ATD similar Instructional Design certifications
• Familiarity with CRM, automation, or SaaS platforms
• Background in working with documentation or technical writing teams
• Exposure to AI-driven products or assistive technologies

Work Location Requirement

This role is based in Austin, Texas, and follows a hybrid schedule of four days in the office and one remote. Candidates must reside in the Austin area. We are not hiring for this position outside of this market.

We’re looking for a person who:

• Thrives in fast-paced environments and doesn’t shy away from a challenge
• Loves using data to question the norm and drive smarter decisions
• Has an entrepreneurial spirit and wants to help build something game-changing
• Genuinely enjoys helping others succeed — and has the tech chops to back it up
• Is excited about AI, automation, and being on the frontlines of tech innovation

Why Kizen

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

What We Offer

• Hybrid Work Model
• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $100,000-$120,000 However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer competitive commission, equity, and benefits packages.

If you’re excited about the prospect of working on impactful marketing initiatives and being a voice for a product that genuinely helps businesses succeed, we’d love to meet you!

OTE - $115,000-$138,000