Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $30.35/hour up to $38.50/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

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PRE-RECORDED VIDEO INTERVIEW

Emtrain is a mission-driven workplace intelligence company, dedicated to making healthy, respectful workplaces the norm. We help organizations build high-performing cultures through our innovative eLearning and Analytics solution, which utilizes data, training, and analytics. We work with culture-forward companies like Workday, Cisco, Genentech, Yelp, Glassdoor, and Indeed, and are proud to be a woman-owned, women-led, flexible work organization with offices in San Francisco, Sacramento, and remote employees across the US. As our company grows, we are looking for sharp, talented people to join our Salesforce Operations team, which plays a central role in maintaining accuracy, accountability, and efficiency as we continue to evolve.

About the Role

As a Salesforce Administrator, you will play a vital role at Emtrain. This position offers great learning and growth potential by giving you hands-on experience with a mature Salesforce organization. You will be joining Sales Operations and will work closely with our experienced team. This collaborative environment ensures you will not be taking on the management of the entire system alone.

We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and helping to implement best practice solutions. A primary focus of this role involves day-to-day maintenance, providing timely user support, and building the reports and dashboards that drive our business forward. Additionally, you will be responsible for user management, developing thorough documentation, gathering feedback and creating training to ensure our team uses the platform effectively. You will share responsibility for handling the fundamental administration of the platform, with ample opportunities to assist with and eventually own larger strategic projects.

We are looking for someone with a strong understanding of the Salesforce platform and a desire to continue learning. The Junior Salesforce Administrator should be comfortable liaising with users and should enjoy learning new business processes to translate them into effective technical solutions.

Responsibilities

This is a varied, business-facing role with the following responsibilities:

• Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permission sets
• Provide timely triage and resolution for user support tickets and technical inquiries
• Build and maintain custom reports and dashboards to provide actionable insights for sales and marketing teams
• Document system processes, custom configurations, and standard operating procedures to maintain an internal knowledge base
• Execute Salesforce configuration changes such as custom fields, objects, lightning pages, and flow automation
• Conduct user training sessions and develop supporting materials to improve platform competency
• Gather and document requirements from stakeholders to translate business needs into technical solutions
• Monitor user adoption rates and gather feedback to identify areas for system improvement
• Assist with regular data hygiene tasks, including deduplication and mass updates using Data Loader
• Assist with testing and QA in sandbox environments to ensure successful deployments

Qualifications and Background

Required:

• Salesforce product knowledge and hands-on administration experience
• Active Trailhead profile showing completed modules or Superbadges
• Strong organizational skills and the ability to manage multiple support requests simultaneously

Desirable:

• Certified Salesforce Administrator**
• Bachelor’s/Postgraduate degree or professional qualification

Knowledge, Skills, and Abilities

Required:

• Proactive approach to platform maintenance and identifying potential system enhancements
• Commitment to implementing best practice solutions and maintaining system scalability
• Strong communication skills and the ability to interact effectively with stakeholders at all levels
• Capability to translate business processes into logical technical workflows
• Foundational understanding of Salesforce security models, including sharing rules and organizational wide defaults
• Experience with core Salesforce configuration tools such as Flow, record types, and page layouts
• Ability to be responsive and helpful when addressing internal user questions
• Authorization to work in the US without current or future sponsorship requirements
• Ability to commute to our Sacramento office daily.

Desirable:

• Enthusiasm for professional development and staying current with Salesforce seasonal releases
• Active participation in the Salesforce community or local user groups

In addition to our competitive salaries, we provide the following benefits:

• Stock Options
• Flexible PTO
• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Tuition Reimbursement

Emtrain is an Equal Opportunity Employer. At Emtrain we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Emtrain to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.