Role Overview

The Business Process Specialist will play a critical role in mapping, visualizing, and documenting end-to-end business processes across Lucid Motors Middle East. Approximately 80% of this role is focused on Stakeholder Engagement & Information Gathering and translating them into process mapping and visualization, translating complex, cross-functional workflows into clear, structured, and accurate process maps.

This role requires strong stakeholder engagement skills to extract reliable, detailed process information from multiple teams and convert it into high-quality visual documentation that supports process optimization, system improvements, and executive understanding.

Key Responsibilities

Process Mapping & Visualization

• Lead detailed as-is and to-be process mapping across core operational workflows using tools such as LucidChart, Visio (or similar platforms).
• Create high-quality visual process maps that clearly represent end-to-end workflows, system interactions (Salesforce, SAP), handoffs, exceptions, and dependencies.
• Ensure process maps are structured, standardized, and suitable for executive, cross-functional, and operational audiences.
• Continuously refine process maps based on stakeholder feedback and evolving operational needs.

Stakeholder Engagement & Information Gathering

• Engage cross-functional teams to extract accurate and complete process details, including real-world practices and exceptions.
• Influence stakeholders to provide reliable inputs by asking the right questions and challenging inconsistencies.
• Facilitate process walk-through sessions and working discussions to validate process flows and assumptions.

Process Improvement Support

• Identify inefficiencies, gaps, and risks during process mapping exercises and flag improvement opportunities.
• Support the Manager in defining optimized to-be processes and future-state workflows.
• Assist in aligning ME-specific processes with global standards by clearly documenting variations and dependencies.

Documentation & Knowledge Management

• Maintain process maps, SOPs, and supporting documentation in Confluence or approved knowledge repositories.
• Ensure all process documentation remains current, accessible, and aligned with system updates.
• Support onboarding and training efforts by providing clear visual process materials.

Performance & Continuous Improvement (Secondary Focus)

• Support tracking process effectiveness through defined KPIs and qualitative feedback.
• Participate in continuous improvement initiatives by providing data-backed insights from process analysis.

Required Qualifications

• Bachelor’s degree in business, Operations, Engineering, or a related field.
• 3–5 years of experience in process mapping, business process analysis, or operations roles.
• Strong hands-on expertise with Visio or equivalent process mapping and visualization tools like Lucid chart or Miro
• Demonstrated ability to create clear, structured, executive-ready process visuals.
• Experience working across enterprise systems such as Salesforce and SAP.
• Strong stakeholder management and influencing skills, with the ability to extract accurate information from diverse teams.
• High attention to detail and strong analytical mindset.

Preferred Qualifications

• Experience in automotive, manufacturing, supply chain, or complex operational environments.
• Familiarity with Business Process Model and Notation (BPMN) or other structured process mapping methodologies.
• Experience supporting regional/global process alignment initiatives.
• Exposure to transformation or scale-up environments.

Position Overview:

A Senior Procurement Officer is responsible for managing cross-border procurement for Building Materials, Raw Materials for Factories, logistics, warehousing coordination, transportation planning, and cost optimization activities. The role supports the Supply Chain Manager in ensuring efficient, compliant, and cost-effective end-to-end supply chain operations across international and domestic markets.

What You will do (Responsibilities) :

Procurement & Sourcing

• Execute international and local procurement activities in alignment with approved sourcing strategies and company policies.
• Identify, evaluate, and negotiate with global suppliers to secure optimal pricing, quality standards, and delivery terms.
• Prepare and manage purchase orders, contracts, and supplier documentation for cross-border transactions.
• Monitor supplier performance and ensure adherence to agreed commercial and service terms.

Logistics & Transportation Coordination

• Coordinate end-to-end import and export logistics, including freight booking, customs clearance, SABER, documentation, and regulatory compliance.
• Liaise with freight forwarders, shipping lines, transport providers, and customs brokers to ensure timely cargo movement.
• Plan and oversee domestic transportation schedules to ensure efficient delivery to warehouses or project sites.
• Proactively manage shipment tracking and resolve delays, damages, or logistical disruptions.

Warehousing & Inventory Coordination

• Coordinate with warehouse teams to ensure proper receipt, storage, and dispatch of goods.
• Monitor inventory levels in collaboration with operations and warehouse teams to prevent stockouts or overstocking.
• Ensure proper documentation, material handling standards, and compliance with storage and safety regulations.
• Support periodic stock audits and inventory reconciliation processes.

Cost Analysis & Financial Control

• Conduct procurement and logistics cost analysis to identify cost-saving opportunities.
• Monitor landed cost calculations, freight charges, duties, and associated supply chain expenses.
• Support budget tracking and variance analysis in coordination with the Finance department.
• Assist in developing cost optimization strategies without compromising quality or delivery timelines.

Reporting & Compliance

• Maintain accurate procurement, shipping, and inventory records.
• Prepare periodic reports on procurement performance, logistics efficiency, and cost analysis for management review.
• Ensure compliance with international trade regulations, company policies, and contractual obligations.

Who You are (Qualifications) :

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• 5–7 years of experience in procurement within the construction industry, with a strong focus on international export, shipping, and logistics.
• In-depth knowledge of Incoterms, HS codes, and customs clearance procedures.
• Proven experience in supplier negotiation, contract management, and cross-border procurement.
• Strong understanding of freight forwarding, warehousing operations, and transportation planning.
• Excellent analytical skills for cost analysis and financial control.
• Proficiency in procurement systems, ERP platforms, and MS Office tools.
• Manage product registration and certificate issuance through the SABER portal in compliance with Saudi regulatory requirements.
  

Job Summary:

• Identify and develop new business opportunities in the construction and building materials industry.
• Establish and maintain strong relationships with Retailers, wholesalers, and distributors.
• Educate clients on the benefits of imported materials, lead times, and logistical considerations.
• Coordinate with Procurement and logistics teams to provide accurate shipment tracking and updates.
• Prepare and present quotations, proposals, and product specifications along with samples to potential customers.
• Negotiate pricing and advance payment terms while ensuring profitability and competitiveness in the market.
• Work closely with the procurement team to forecast demand and manage stock levels effectively.
• Stay informed about market trends, competitor activities, and pricing fluctuations.
• Address and resolve customer inquiries, complaints, and order-related issues efficiently.
• Prepare feedback and reports of customer visits and funnel and make presentations of the insights of the market and its trends.

• Minimum 2-5 years of sales experience in building materials, construction supplies, or a related field.
• Strong knowledge of import logistics, customs clearance, and supply chain management.
• Ability to handle long lead times and manage customer expectations accordingly.
• Proven experience in B2B sales, negotiation, and relationship management.
• Excellent verbal and written communication skills in [English, Arabic preferred].
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or Equivalent Google Workspace Suite (Sheets, Docs, Slides) and CRM software.
• Self-motivated, target-driven, and capable of working independently.
• Willingness to travel for client meetings and site visits as required.

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business
• Attractive compensation package (Competitive base salary + commission structure)
• Product first mindset
• The best idea wins; we are all ears when it comes to ways to do things better
• Exciting stock options 
• Career growth opportunities within a fast-growing company.

Job Summary:

• Identify and develop new business opportunities in the construction and building materials industry.
• Establish and maintain strong relationships with Retailers, wholesalers, and distributors.
• Educate clients on the benefits of imported materials, lead times, and logistical considerations.
• Coordinate with Procurement and logistics teams to provide accurate shipment tracking and updates.
• Prepare and present quotations, proposals, and product specifications along with samples to potential customers.
• Negotiate pricing and advance payment terms while ensuring profitability and competitiveness in the market.
• Work closely with the procurement team to forecast demand and manage stock levels effectively.
• Stay informed about market trends, competitor activities, and pricing fluctuations.
• Address and resolve customer inquiries, complaints, and order-related issues efficiently.
• Prepare feedback and reports of customer visits and funnel and make presentations of the insights of the market and its trends.

• Minimum 2-5 years of sales experience in building materials, construction supplies, or a related field.
• Strong knowledge of import logistics, customs clearance, and supply chain management.
• Ability to handle long lead times and manage customer expectations accordingly.
• Proven experience in B2B sales, negotiation, and relationship management.
• Excellent verbal and written communication skills in [English, Arabic preferred].
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or Equivalent Google Workspace Suite (Sheets, Docs, Slides) and CRM software.
• Self-motivated, target-driven, and capable of working independently.
• Willingness to travel for client meetings and site visits as required.

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business
• Attractive compensation package (Competitive base salary + commission structure)
• Product first mindset
• The best idea wins; we are all ears when it comes to ways to do things better
• Exciting stock options 
• Career growth opportunities within a fast-growing company.

Job Summary:

• Identify and develop new business opportunities in the construction and building materials industry.
• Establish and maintain strong relationships with Retailers, wholesalers, and distributors.
• Educate clients on the benefits of imported materials, lead times, and logistical considerations.
• Coordinate with Procurement and logistics teams to provide accurate shipment tracking and updates.
• Prepare and present quotations, proposals, and product specifications along with samples to potential customers.
• Negotiate pricing and advance payment terms while ensuring profitability and competitiveness in the market.
• Work closely with the procurement team to forecast demand and manage stock levels effectively.
• Stay informed about market trends, competitor activities, and pricing fluctuations.
• Address and resolve customer inquiries, complaints, and order-related issues efficiently.
• Prepare feedback and reports of customer visits and funnel and make presentations of the insights of the market and its trends.

• Minimum 2-5 years of sales experience in building materials, construction supplies, or a related field.
• Strong knowledge of import logistics, customs clearance, and supply chain management.
• Ability to handle long lead times and manage customer expectations accordingly.
• Proven experience in B2B sales, negotiation, and relationship management.
• Excellent verbal and written communication skills in [English, Arabic preferred].
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or Equivalent Google Workspace Suite (Sheets, Docs, Slides) and CRM software.
• Self-motivated, target-driven, and capable of working independently.
• Willingness to travel for client meetings and site visits as required.

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business
• Attractive compensation package (Competitive base salary + commission structure)
• Product first mindset
• The best idea wins; we are all ears when it comes to ways to do things better
• Exciting stock options 
• Career growth opportunities within a fast-growing company.

Overview:

We are looking for a Senior Product Manager who brings a pro-active attitude to solving customer problems through innovative solutions to drive the product strategy and roadmap with cross-functional teams. As the Senior Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. Your primary focus is to streamline the order lifecycle—moving transactions efficiently from commitment to closure—while proactively reducing manual workflows, operational delays, and errors.

You will be responsible for shipping high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams.

What You will do (Responsibilities):

• Own problem definition, scope, and success metrics for fulfilment flows.
• Map end-to-end workflows from PO to delivery to reconciliation.
• Identify friction, rework, and failure points across people, process, and systems.
• Prioritize work based on operational impact, business value, effort, and risk.
• Partner with Tech Leads in a two-in-a-box model with shared accountability.
• Write clear requirements, acceptance criteria, and release definitions.
• Align Operations, Finance, Procurement, and Supply stakeholders.
• Identify and deliver automation and AI-assisted workflow opportunities.
• Work with Data and Engineering to ship AI-enabled features.
• Use AI tools to accelerate discovery, analysis, and synthesis.
• Apply AI to improve backlog quality, requirements clarity, and delivery throughput.
• Partner with Engineering to improve SDLC efficiency using AI-assisted tooling.
• Measure adoption, accuracy, cycle time, and operational impact post-launch.
• Lead reviews, decisions, and trade-offs with senior stakeholders.

What Success look like:

• Shorter fulfilment and order close cycles.
• Fewer manual interventions and escalations.
• Higher data accuracy across orders, invoices, and reconciliation.
• Measurable efficiency gains from automation and AI.
• Strong adoption by Operations, Procurement, and Accounting teams.
• Predictable delivery with Engineering.

Who You are (Qualifications): 

• 6–10 years product management experience.
• Ownership of operational or workflow-heavy products.
• Hands-on experience using AI tools across discovery, delivery, or operations.
• Experience shipping automation or AI-assisted features.
• Experience improving product team throughput or quality.
• Strong systems thinking across people, process, and tools.
• Comfort with operational metrics, dashboards, and impact tracking.
• Strong facilitation, presentation, and decision-making skills.
• Ability to challenge stakeholders and hold clear product positions.

Nice to Have;

• Experience in logistics, supply chain, or marketplaces.
• Exposure to finance operations, invoicing, or reconciliation.
• Familiarity with LLM-based tools, workflow automation, or agents.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business.
• Non-stop Learning before everything.
• The best idea wins; we are all ears when it comes to ways to do things better.
• Exciting stock options and Premium health insurance.
• Attractive compensation package.
• Product first mindset.

The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world’s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work in the Support team.
• Provide immediate response to customer inquiries in accordance with service standards. 
• Provide support to current installed based customers. 
• Provide the link between our customers and the InterSystems Global Support organization.
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
• Provide application support for the TrakCare Hospital Management System.
• Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
• Escalate Open (unresolved) problems in accordance with current policies and procedures. 
• Conduct individual and group training, product demonstrations and workshops as required.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. 
• Be a Subject Matter Expert (SME) for TrakCare.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
•  If required, work with our partners to identify potential changes within the parameters of the product.
• Participate in on-site support if required.
• Participate in the on call 24-hour roster service.

Qualifications:

• General aptitude for solving problems and using technology to improve processes.
• Understanding and experience in product solutions support.
• Understanding and experience with Hospital Information Systems.
• Proven ability to think laterally and come up with innovative solutions for software product Support.
• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
• An ability to handle multiple tasks simultaneously and within tight time constraints.
• Proven ability to work through problems with different customer groups achieving positive outcomes.
• Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls

Education and Training:

• BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague