The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business – ultimately working to ensure continuous value and return on their Dataiku investment.  

Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You’ll Do)

• Work with customers across KSA. 
• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.
• Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.
• Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.
• Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.
• Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.
• Monitor customers’ achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
• Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
• Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
• Effectively prioritise and orchestrate the resolution of customer requests or issues.
• Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
• Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. 
• Stay current on Dataiku’s products, competitive landscape, & data science trends.
• Embrace and contribute to the Customer Success team methodologies.

Experience (What We’re Looking For)

• Fluency in English and native Arabic are a must-have.
• Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
• Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
• Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
• Experience working collaboratively across Professional Services and Partner motions.
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
• Working knowledge of big data technologies such as Hadoop and Spark is preferred.
• Project management and storytelling skills.
• Strong technical, analytic, and problem-solving skills.

You may be a good fit for this role if you:

• Have a never-ending intellectual curiosity, are detail-oriented, and analytical
• Have experience in hyper-growth, product-based technology companies
• Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
• Understand the importance of being a self-motivated team player 
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

#LI-Remote

Description
The Cloud team at Lucid Motors is currently seeking a Senior Site Reliability Engineering (SRE) Manager for leading the reliability, scalability, and
operational excellence of Lucid Motors’ cloud infrastructure and production services. This role combines hands-on technical leadership with people
management, ensuring systems are highly available while developing and empowering a team of SRE engineers.

Responsibilities
• SRE Leadership & Reliability Ownership
o Own the availability, performance, and reliability of cloud services deployed and operated in KSA.
o Define, implement, and track SRE best practices, including SLIs, SLOs, SLAs, and error budgets.
o Lead the architecture and governance of highly available and disaster-resilient systems, ensuring DR strategies are tested and
maintained.
o Drive capacity planning, auto-scaling, and performance tuning across Kubernetes-based platforms.
o Own monitoring, observability, and alerting using Prometheus, Grafana, and logging platforms.
o Lead incident response, impact assessment, and root-cause analysis for complex production issues.
• Team Management, Mentorship & Growth
o Manage a team of SRE engineers, providing technical direction, career coaching, and performance feedback.
o Review and approve infrastructure code, deployment configurations, automation scripts, and SRE tooling.
o Foster a culture of ownership, learning, blameless postmortems, and continuous improvement.
o Lead hiring, onboarding, and skill development initiatives for the SRE function.
o Ensure fair, sustainable, and well-documented on-call rotations.
• Cloud Platforms & Automation
o Oversee production environments on Oracle Cloud Infrastructure (OCI) and AWS.
o Govern Infrastructure-as-Code practices using Terraform and configuration management tools.
o Lead CI/CD strategy and implementation using ArgoCD, Jenkins, Maven, Docker, and GitLab.
o Ensure secure and reliable deployment of microservices and data pipelines on Kubernetes using Helm.
• Platform Services & Data Systems
o Collaborate closely with Product Owners, Engineering Managers, Security, and Architecture teams.
o Oversee the reliability and scaling of platform services such as Kafka, Spark, Trino, Airflow, MQTT, and microservices ecosystems.
o Ensure stable operations of NoSQL and RDBMS systems including ElasticSearch, MongoDB, PostgreSQL, and MySQL.
o Support distributed data processing and messaging systems, addressing performance and scalability challenges.

Requirements and Skills

• B.S. or M.S. degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering.
• 2–4 years of experience managing or leading SRE/DevOps engineers.
• Strong hands-on experience with OCI and AWS cloud platforms.
• Solid expertise in Kubernetes, Terraform, CI/CD pipelines, and cloud-native architectures.
• Proficiency in Python, Go, Bash/Shell, or similar languages.
• Strong Experience with incident management, observability, and performance optimization.
• Fluent in English, with experience collaborating across regions and time zones.
• Experience scaling SRE practices across multiple teams or services.
• Familiarity with compliance, security, and regulated cloud environments.

About the Role:

Role Overview

The Senior Account Manager is responsible for the day-to-day on the ground project coordination to help deliver a long-term large scale digital project.

This role will be embedded with the client team and act as a primary on-the-ground point of coordination in Riyadh, Saudi Arabia. The Senior Account Manager will work closely with our client’s internal departments and teams to gather feedback to communicate with the rest of the Journey team. The Senior Account Manager is responsible for delivering large and small scale projects according to brief, timeline and budget alongside developing strong relationships with the client team.

Due to the nature of the work, the ideal candidate has experience supporting capital projects within cultural institutions and understands how creative work integrates into longer construction and institutional timelines.

The Project 

This giga-project is a landmark destination city built around the philosophy of the “Power of Play,” integrating entertainment, sports, and culture at unprecedented scale within a livable urban environment. Spanning a wide range of districts and planned to support 500,000 residents, it brings together world-class attractions, major global events, and diversified leisure offerings while contributing to broader national transformation ambitions.

This Next-Gen Visualisation programme supports this vision by establishing a scalable digital production ecosystem—including a continuously updatable Unreal Engine “Marketing Twin”—that enables consistent, high-quality storytelling across multiple stakeholders. This platform integrates asset governance, real-time workflows, and creative guidelines to ensure the digital representation of the city evolves in parallel with its physical development and can be used reliably by internal and external partners.

Key Responsibilities

The essential functions include, but are not limited to:

Project Co-ordination & Delivery

• Manage day-to-day delivery of multiple phases of a large project, ensuring alignment with approved scope, schedule, and budget
• Act as a central coordination point between client teams, internal studio teams, and external partners
• Translate client discussions and decisions into clear actions, timelines, and responsibilities
• Track milestones, dependencies, and approval across all workstreams
• Responsible for project budget of £10m+
• Develop and maintain project schedules aligned with capital project phases and client milestones
• Proactively identify, assess, and manage risks related to schedule, budget, scope, and coordination

Client & Stakeholder Management

• Liaise directly with client stakeholders to drive discussions to resolution
• Serve as a consistent point of contact for designated projects
• Attend and support client meetings, workshops, and site walks
• Build trusted relationships through clarity, reliability, and proactive communication

Candidate Qualifications & Skills:

Required

• Arabic speaking 
• 5+ years experience in an account management role within a creative, cultural, architectural, or production environment 
• Experience managing complex and high-profile projects 
• Strong understanding of schedules, budgets, and dependency management 
• Experience working alongside or supporting capital projects or long-term institutional initiatives
• Experience with project management tools / software 
• Strong verbal and written communication skills (Arabic and English)
• Organized and efficient
• Experience with Google Suite
• Advanced Microsoft Office Suite
• Willingness to travel 

Desirable 

• Experience working with clients in the museums, cultural institutions, theme park, public-facing capital projects
• Saudi National 
• Familiarity with digital or interactive software development
• PMP or PRINCE2 but not essential

Contract Type: Full time, Fixed Term Contract - 6 months

Location: this role is based in Riyadh, working remotely with the wider Journey Studios

Who we’re looking for:

We are looking for a Saudi-based Community Manager to join our growing Studio X team. You’ll be the voice of some of the world’s most iconic brands, managing and nurturing their social media presence across the Kingdom of Saudi Arabia.

You’ll work at the intersection of culture, content and community, ensuring our brands remain relevant, engaged, and connected with their audience. If you are fluent in Saudi Arabic, passionate about local culture, and thrive in fast-paced digital environments, this role is for you.

What you’ll be doing:

Content Strategy & Execution

• Guide fit-for-platform content strategies rooted in cultural and platform-specific insights.

• Partner with creative and strategy teams to deliver always-on content that fuels fandom and cultural relevance.

• Develop platform-tailored content management approaches across paid and organic channels.

• Identify trends and opportunities to inspire new content ideas and innovation.

Community Engagement

• Act as the brand’s voice, engaging authentically and promptly with audiences across social platforms.

• Respond to questions, resolve concerns, and nurture online communities in line with SLAs.

• Build meaningful, two-way conversations that deepen audience connection and brand love.

Reporting & Insights

• Stay ahead of cultural trends, emerging conversations and local insights to shape engagement strategies.

• Conduct social audits to ensure brand presence is optimized across platforms.

• Provide data-backed recommendations to inform strategy and enhance performance.

Cross-Functional Collaboration

• Collaborate with regional and local teams to align global brand guidelines with market nuances.

• Support real-time content creation with creative, influencer and media teams.

What you’ll need:

• Based in Saudi Arabia with deep knowledge of the Saudi digital and cultural landscape.

• Fluency in Saudi Arabic and English, both written and spoken, with strong caption writing skills in both languages.

• 2+ years of experience in social media, community management, or digital engagement roles.

• Background in FMCG, retail or similar industries is a plus.

• Proven experience in developing always-on engagement strategies and managing live interactions.

• Comfortable working in fast-paced, culturally sensitive environments.

• Experience with social listening and analytics tools to track sentiment and performance.

Additional Competencies:

• Social Media Expertise – Deep platform knowledge and audience behavior insight.

• Cultural Sensitivity – Strong understanding of Saudi consumers and market trends.

• Community Building – Skilled at fostering authentic engagement and dialogue.

• Creative Writing – Ability to craft culturally relevant and compelling content.

• Real-Time Execution – Agile, responsive and proactive in fast-moving digital environments.

• Data-Driven Mindset – Able to interpret data and inform strategies effectively.

• Team Collaboration – Strong communicator and collaborator across teams and markets.
  
  #LI-EMEA

More about the role:

We are seeking an experienced and exceptionally organised Project Manager to join our communications team on a full-time secondment at a key client’s office. The ideal candidate will be a proactive communicator with a strong background in project coordination and ability to manage multiple workstreams in a dynamic corporate environment. This role requires close collaboration with both the client’s internal teams and our agency to ensure seamless delivery of high-quality communication programmes.

What you'll do:

• Act as the day-to-day liaison between the client and the agency, ensuring effective communication and smooth workflow.
• Coordinate and manage multiple projects, timelines and deliverables across internal and external stakeholders.
• Track, monitor and report on project progress, ensuring deadlines and quality standards are consistently met.
• Support the development and implementation of communication plans, press materials and advice notes.
• Assist in the design of strategies and campaigns, including by conducting research and analysis to guide decision-making.
• Prepare and maintain project trackers, action logs and post-campaign reports.
• Manage approval processes and documentation with accuracy and efficiency.
• Maintain brand consistency and uphold client confidentiality at all times.

Experience that contributes to success:

• A Bachelor’s degree in Public Relations, Communications, Journalism, Marketing or a related discipline.
• A minimum of five years’ experience in public relations, communications or corporate affairs, ideally within an agency or in-house communications function.
• Demonstrated project management experience, with a recognised qualification considered an advantage.
• Proven ability to multi-task, prioritise under pressure and deliver to a consistently high standard.
• Strong writing, editing and presentation skills.
• Excellent interpersonal, organisational and coordination abilities.
• Proficiency in Microsoft Office and familiarity with project management tools (e.g. Asana, Monday.com, Trello).
• Bilingual fluency in Arabic and English (written and spoken) is highly desirable

#LI-CY1 

More about the role:

Burson, a global communications leader within the WPP network, is seeking a driven and experienced Account Manager to join our team to work across practices including Corporate, Health & Wellness and Energy & Industrials team in Riyadh, Saudi Arabia. This pivotal role is central to creating value for our clients, and you will be instrumental in developing and executing impactful communications strategies, providing expert counsel, and driving media engagement to achieve tangible business outcomes, all while working in a fast-paced and high-volume environment.

What you'll do:

• Serve as the day-to-day point of contact for a portfolio of clients across key sectors.
• Oversee and manage account activities, ensuring projects are delivered on time and to high-quality standards.
• Contribute to and implement integrated corporate communications strategies, aligning with client objectives.
• Lead the placement and written development of high-impact thought leadership content, including op-eds and articles.
• Lead comprehensive media relations activities, including building media lists, proactive pitching, and journalist engagement.
• Actively mentor and guide junior team members, fostering their professional development.
• Thrive in a client-servicing environment, efficiently managing multiple priorities and complex campaigns.
• Continuously build knowledge and expertise in client-related sectors, anticipating challenges and opportunities

Experience that contributes to success:

• Proven track record in communications, ideally supporting clients in healthcare, renewable energy, sustainability, industrials, or government sectors.
• Minimum of 3-5 years of progressive experience in communications and media relations, preferably from an agency background.
• Prior experience at a Senior Account Executive (SAE) or Account Manager (AM) level is highly preferred.
• Demonstrated strong capabilities as a corporate communications and media relations operator.
• Exceptional organizational skills, with the ability to manage complex projects and high-volume workloads effectively.
• A natural ability to build strong client relationships and provide confident, informed counsel.
• Proficiency in developing and executing B2B and Corporate communication strategies that drive measurable results.
• Bi-lingual (Arabic) preferred.

#LI-RE1 

More about the role:

Are you passionate about joining one of the leading global communications agencies in the region? Working on the biggest global destination projects across sport, entertainment, culture and more? Want to be part of a team leveraging data, AI, and innovative technology to solve complex challenges for leading brands? Burson's Data & Intelligence unit is a dynamic team at the forefront of the communications industry, offering unparalleled opportunities to drive impact and shape the future of PR.

We're a team of data scientists, engineers, analysts, and strategists who use advanced AI-driven solutions across sector account teams

• Anticipate & Manage Risk & Reputation: Predict potential crises, identify disinformation campaigns, and proactively manage brand reputation in an ever-evolving digital landscape.
• Create Personalised Content at Scale: Develop data-driven content strategies that resonate with specific audiences and drive engagement.
• Support on Account Management asks – be able to communicate with clients.
• Navigate Sector-Specific Challenges: Provide deep insights and tailored solutions for clients across diverse industries.
• Measure Performance & Demonstrate Value: Go beyond vanity metrics to demonstrate the real-world impact of PR campaigns and provide actionable insights for continuous improvement.

What you'll do:

• Lead and oversee the entire data lifecycle, from strategic collection and robust cleaning to complex organization of diverse data sources, including advanced media monitoring platforms, social listening tools, survey data, market research, and internal databases, ensuring they are primed for insightful analysis.
• Direct and execute comprehensive research initiatives on industry trends, competitive landscapes, audience segmentation, and emerging technologies within sport, entertainment, and gaming to inform overarching PR strategies with deep intelligence.
• Develop and present high-level, compelling reports and strategic presentations that clearly articulate research findings, data analysis, and their strategic implications to senior clients and internal stakeholders, ensuring understanding and buy-in.
• Architect and implement sophisticated measurement frameworks and KPIs to assess the effectiveness and ROI of integrated PR campaigns, focusing on extracting meaningful performance insights.
• Oversee and interpret comprehensive campaign performance data, identifying key drivers of success and areas for strategic improvement and innovation.
• Formulate and champion data-backed strategic recommendations, often to C-suite level clients, designed to enhance campaign effectiveness, expand reach, and drive business outcomes across target audiences.
• Mentor and develop junior data analysts, fostering a culture of continuous learning and data-driven excellence within the team.

Experience that contributes to success:

• Deep expertise and strategic understanding of the media landscape and its profound influence on culture, society, and consumer behaviour, with a keen interest in how PR campaigns shape public perception and drive brand engagement through insightful analysis.
• Advanced degree (Master’s preferred) or extensive equivalent experience (6+ years) in Data Analytics, Business Intelligence, Statistics, Marketing Science, or a related quantitative field.
• Proven expertise in data visualization tools (e.g., Tableau, Power BI, Looker Studio) and a superior ability to craft compelling data stories for executive audiences.
• Extensive experience leading the use of advanced traditional and social media monitoring and listening platforms (e.g., Meltwater, Cision, Signal AI, Brandwatch, Sprinklr, to gather strategic intelligence.
• A track record of staying abreast of emerging data analysis techniques and advanced analytical tools that drive actionable insights, and leading their adoption within an organization.
• Exceptional strategic analytical, critical thinking, and complex problem-solving skills, with a laser focus on delivering actionable insights and strategic recommendations.
• Highly detail-oriented with an unwavering commitment to data integrity, accuracy, and strategic relevance.
• Deep expertise in leveraging data for strategic decision-making, performance measurement, and demonstrating quantifiable ROI through insightful analysis

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More about the role:

Burson’s MENA operations stand as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

Our MENA region has offices in Dubai, Abu Dhabi and Saudi Arabia and also part of the region is Qatar, Jordan, Bahrain and Egypt. Our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives. 

We are looking for a Riyadh-based Senior Account Manager/Communication Consultant to work on some of the biggest projects across destination, sport, entertainment and culture. The role offers the opportunity to develop under the guidance of some of the best in the industry and gain first-hand experience working on high-profile international brands. Currently our international work from Saudi Arabia see us manage an unrivalled portfolio of high-profile federations, prestigious international events and stakeholders.

At this level, you will have strong and versatile communications skills and experiences across corporate, destination, sport, entertainment and consumer campaigns.  

What you'll do:

• The role requires brilliant basics of excellent written and communication skills and first class media and influencer relations.
• Leading a busy campaign project management and press offices, overseeing as well as sometimes handling both reactive and proactive media enquiries
• Strategic client advisory and planning
• Maintaining relationships and building media / influencer contacts to drive client coverage
• Reviewing and developing content and strategic presentations
• Creative – confident generating ideas in response to client briefs
• Managing retainers and projects with ease, showing ability for account management from conception to completion, anticipating challenges and meeting deadline

Experience that contributes to success:

• High level working Arabic is an advantage this level
• You will have the experience and autonomy to independently lead projects, planning and delivering newsrooms with knowledge and experience across the mix; from PR, strategic consultants, and content + publishing production
• Drive ideas, creative thinking, energy and a strategic mindset to developing and producing high quality, tailored news and content.
• Strong communications and PR experience working across corporate, consumer, sport and entertainment campaigns
• A very confident client handler with the ability to share counsel
• Proven ability to develop and execute strategic communication plans that align with client business objectives and market trends
• Strong commercial acumen with experience in managing budgets, retainers, and identifying opportunities for account growth
• Familiarity with PR measurement tools and a data-driven approach to demonstrating campaign performance and ROI

#LI-RE1