The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business – ultimately working to ensure continuous value and return on their Dataiku investment.  

Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You’ll Do)

• Work with customers across KSA. 
• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.
• Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.
• Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.
• Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.
• Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.
• Monitor customers’ achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
• Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
• Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
• Effectively prioritise and orchestrate the resolution of customer requests or issues.
• Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
• Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. 
• Stay current on Dataiku’s products, competitive landscape, & data science trends.
• Embrace and contribute to the Customer Success team methodologies.

Experience (What We’re Looking For)

• Fluency in English and native Arabic are a must-have.
• Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
• Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
• Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
• Experience working collaboratively across Professional Services and Partner motions.
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
• Working knowledge of big data technologies such as Hadoop and Spark is preferred.
• Project management and storytelling skills.
• Strong technical, analytic, and problem-solving skills.

You may be a good fit for this role if you:

• Have a never-ending intellectual curiosity, are detail-oriented, and analytical
• Have experience in hyper-growth, product-based technology companies
• Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
• Understand the importance of being a self-motivated team player 
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

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About Armada

Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI workloads securely, efficiently, and close to where data is generated.

Saudi Arabia is Armada’s operational anchor for the ME region. As we scale, we are intentionally building a team of senior, versatile operators who can both get systems live and own customers long-term. This role is designed for engineers who want full lifecycle ownership, not narrow scope.

Role Overview

The Senior Forward Deploy Engineer is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for Armada customers across ME. This role combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager.

In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion.

This role reports into the Sr. Director of Customer Success & Delivery, EMEA & ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. Success is measured by speed to production, customer confidence, platform adoption, retention, and expansion.

Key Responsibilities

Deployment execution and platform bring-up

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service
• Own on-site and in-country deployments across Saudi Arabia and the broader ME region
• Own infrastructure bring-up, platform configuration, and production readiness validation
• Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers

Technical account ownership and customer success

• Serve as the primary technical point of contact for assigned customers post go-live
• Own the technical success plan, adoption milestones, and operational maturity roadmap
• Build trusted, long-term relationships with customer engineering, IT, OT, and security team
• Lead technical governance discussions, roadmap planning, and platform optimization conversations

Joint Success Plan ownership

• Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer
• Align deployment milestones, platform adoption, and operational maturity to customer business objectives
• Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking
• Regularly review progress against success plans with customer stakeholders and Armada leadership
• Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning
• Surface risks, dependencies, and blockers early and drive resolution with clear ownership

Time-to-value acceleration and adoption

• Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases
• Drive adoption across new workloads, business units, and countries
• Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS

Operational excellence and reliability

• Ensure customer environments remain stable, secure, and production-ready
• Proactively identify scaling risks, architectural gaps, and technical debt
• Coordinate with Product, Engineering, and Support teams to resolve issues efficiently

Sovereign data, security, and compliance execution

• Operate confidently within Saudi and regional sovereign data and security requirements
• Support security validation, audits, and governance processes as required by customers
• Maintain disciplined access control, documentation, and operational hygiene

Field leadership and mentorship

• Act as a senior technical presence for ND8 customers, setting the bar for execution and professionalism
• Mentor junior FDEs, TAMs, and delivery engineers as the region scales
• Contribute to deployment standards, runbooks, and repeatable best practices

Cross-functional collaboration

• Partner closely with the Sr. Director of Customer Success & Delivery, EMEA & ANZ on customer priorities and escalations
• Work with Sales on expansion planning while maintaining a trusted post-sale posture
• Provide structured feedback to Product and Engineering based on real customer usage

Qualifications and Experience

• 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles
• Proven ability to own both hands-on delivery and long-term customer technical relationships
• Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute
• Strong troubleshooting skills in live, production environments
• Experience working directly with customers in regulated, high-stakes settings
• Willingness to travel across Saudi Arabia and the broader ME region
• Clear, confident communication style suitable for executive and engineering audiences

Preferred Experience

• Experience with edge compute, modular data centers, or distributed infrastructure
• Familiarity with AI workloads, GPU clusters, and high-performance computing environments
• Exposure to sovereign or national-scale customer environments
• Experience operating in Saudi Arabia, UAE or across ME
• Comfort operating with ambiguity and owning outcomes end to end

What Success Looks Like

• Customer environments reach production quickly and operate reliably
• The same engineer who deploys the platform remains the trusted technical owner
• Adoption expands across sites, workloads, and teams without handoff friction
• Customers view Armada as a strategic AI infrastructure partner due to consistent technical ownership

More about the role:

We are seeking an experienced and exceptionally organised Project Manager to join our communications team on a full-time secondment at a key client’s office. The ideal candidate will be a proactive communicator with a strong background in project coordination and ability to manage multiple workstreams in a dynamic corporate environment. This role requires close collaboration with both the client’s internal teams and our agency to ensure seamless delivery of high-quality communication programmes.

What you'll do:

• Act as the day-to-day liaison between the client and the agency, ensuring effective communication and smooth workflow.
• Coordinate and manage multiple projects, timelines and deliverables across internal and external stakeholders.
• Track, monitor and report on project progress, ensuring deadlines and quality standards are consistently met.
• Support the development and implementation of communication plans, press materials and advice notes.
• Assist in the design of strategies and campaigns, including by conducting research and analysis to guide decision-making.
• Prepare and maintain project trackers, action logs and post-campaign reports.
• Manage approval processes and documentation with accuracy and efficiency.
• Maintain brand consistency and uphold client confidentiality at all times.

Experience that contributes to success:

• A Bachelor’s degree in Public Relations, Communications, Journalism, Marketing or a related discipline.
• A minimum of five years’ experience in public relations, communications or corporate affairs, ideally within an agency or in-house communications function.
• Demonstrated project management experience, with a recognised qualification considered an advantage.
• Proven ability to multi-task, prioritise under pressure and deliver to a consistently high standard.
• Strong writing, editing and presentation skills.
• Excellent interpersonal, organisational and coordination abilities.
• Proficiency in Microsoft Office and familiarity with project management tools (e.g. Asana, Monday.com, Trello).
• Bilingual fluency in Arabic and English (written and spoken) is highly desirable

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More about the role:

Burson, a global communications leader within the WPP network, is seeking a driven and experienced Account Manager to join our team to work across practices including Corporate, Health & Wellness and Energy & Industrials team in Riyadh, Saudi Arabia. This pivotal role is central to creating value for our clients, and you will be instrumental in developing and executing impactful communications strategies, providing expert counsel, and driving media engagement to achieve tangible business outcomes, all while working in a fast-paced and high-volume environment.

What you'll do:

• Serve as the day-to-day point of contact for a portfolio of clients across key sectors.
• Oversee and manage account activities, ensuring projects are delivered on time and to high-quality standards.
• Contribute to and implement integrated corporate communications strategies, aligning with client objectives.
• Lead the placement and written development of high-impact thought leadership content, including op-eds and articles.
• Lead comprehensive media relations activities, including building media lists, proactive pitching, and journalist engagement.
• Actively mentor and guide junior team members, fostering their professional development.
• Thrive in a client-servicing environment, efficiently managing multiple priorities and complex campaigns.
• Continuously build knowledge and expertise in client-related sectors, anticipating challenges and opportunities

Experience that contributes to success:

• Proven track record in communications, ideally supporting clients in healthcare, renewable energy, sustainability, industrials, or government sectors.
• Minimum of 3-5 years of progressive experience in communications and media relations, preferably from an agency background.
• Prior experience at a Senior Account Executive (SAE) or Account Manager (AM) level is highly preferred.
• Demonstrated strong capabilities as a corporate communications and media relations operator.
• Exceptional organizational skills, with the ability to manage complex projects and high-volume workloads effectively.
• A natural ability to build strong client relationships and provide confident, informed counsel.
• Proficiency in developing and executing B2B and Corporate communication strategies that drive measurable results.
• Bi-lingual (Arabic) preferred.

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More about the role:

Are you passionate about joining one of the leading global communications agencies in the region? Working on the biggest global destination projects across sport, entertainment, culture and more? Want to be part of a team leveraging data, AI, and innovative technology to solve complex challenges for leading brands? Burson's Data & Intelligence unit is a dynamic team at the forefront of the communications industry, offering unparalleled opportunities to drive impact and shape the future of PR.

We're a team of data scientists, engineers, analysts, and strategists who use advanced AI-driven solutions across sector account teams

• Anticipate & Manage Risk & Reputation: Predict potential crises, identify disinformation campaigns, and proactively manage brand reputation in an ever-evolving digital landscape.
• Create Personalised Content at Scale: Develop data-driven content strategies that resonate with specific audiences and drive engagement.
• Support on Account Management asks – be able to communicate with clients.
• Navigate Sector-Specific Challenges: Provide deep insights and tailored solutions for clients across diverse industries.
• Measure Performance & Demonstrate Value: Go beyond vanity metrics to demonstrate the real-world impact of PR campaigns and provide actionable insights for continuous improvement.

What you'll do:

• Lead and oversee the entire data lifecycle, from strategic collection and robust cleaning to complex organization of diverse data sources, including advanced media monitoring platforms, social listening tools, survey data, market research, and internal databases, ensuring they are primed for insightful analysis.
• Direct and execute comprehensive research initiatives on industry trends, competitive landscapes, audience segmentation, and emerging technologies within sport, entertainment, and gaming to inform overarching PR strategies with deep intelligence.
• Develop and present high-level, compelling reports and strategic presentations that clearly articulate research findings, data analysis, and their strategic implications to senior clients and internal stakeholders, ensuring understanding and buy-in.
• Architect and implement sophisticated measurement frameworks and KPIs to assess the effectiveness and ROI of integrated PR campaigns, focusing on extracting meaningful performance insights.
• Oversee and interpret comprehensive campaign performance data, identifying key drivers of success and areas for strategic improvement and innovation.
• Formulate and champion data-backed strategic recommendations, often to C-suite level clients, designed to enhance campaign effectiveness, expand reach, and drive business outcomes across target audiences.
• Mentor and develop junior data analysts, fostering a culture of continuous learning and data-driven excellence within the team.

Experience that contributes to success:

• Deep expertise and strategic understanding of the media landscape and its profound influence on culture, society, and consumer behaviour, with a keen interest in how PR campaigns shape public perception and drive brand engagement through insightful analysis.
• Advanced degree (Master’s preferred) or extensive equivalent experience (6+ years) in Data Analytics, Business Intelligence, Statistics, Marketing Science, or a related quantitative field.
• Proven expertise in data visualization tools (e.g., Tableau, Power BI, Looker Studio) and a superior ability to craft compelling data stories for executive audiences.
• Extensive experience leading the use of advanced traditional and social media monitoring and listening platforms (e.g., Meltwater, Cision, Signal AI, Brandwatch, Sprinklr, to gather strategic intelligence.
• A track record of staying abreast of emerging data analysis techniques and advanced analytical tools that drive actionable insights, and leading their adoption within an organization.
• Exceptional strategic analytical, critical thinking, and complex problem-solving skills, with a laser focus on delivering actionable insights and strategic recommendations.
• Highly detail-oriented with an unwavering commitment to data integrity, accuracy, and strategic relevance.
• Deep expertise in leveraging data for strategic decision-making, performance measurement, and demonstrating quantifiable ROI through insightful analysis

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More about the role:

Burson’s MENA operations stand as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

Our MENA region has offices in Dubai, Abu Dhabi and Saudi Arabia and also part of the region is Qatar, Jordan, Bahrain and Egypt. Our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives. 

We are looking for a Riyadh-based Senior Account Manager/Communication Consultant to work on some of the biggest projects across destination, sport, entertainment and culture. The role offers the opportunity to develop under the guidance of some of the best in the industry and gain first-hand experience working on high-profile international brands. Currently our international work from Saudi Arabia see us manage an unrivalled portfolio of high-profile federations, prestigious international events and stakeholders.

At this level, you will have strong and versatile communications skills and experiences across corporate, destination, sport, entertainment and consumer campaigns.  

What you'll do:

• The role requires brilliant basics of excellent written and communication skills and first class media and influencer relations.
• Leading a busy campaign project management and press offices, overseeing as well as sometimes handling both reactive and proactive media enquiries
• Strategic client advisory and planning
• Maintaining relationships and building media / influencer contacts to drive client coverage
• Reviewing and developing content and strategic presentations
• Creative – confident generating ideas in response to client briefs
• Managing retainers and projects with ease, showing ability for account management from conception to completion, anticipating challenges and meeting deadline

Experience that contributes to success:

• High level working Arabic is an advantage this level
• You will have the experience and autonomy to independently lead projects, planning and delivering newsrooms with knowledge and experience across the mix; from PR, strategic consultants, and content + publishing production
• Drive ideas, creative thinking, energy and a strategic mindset to developing and producing high quality, tailored news and content.
• Strong communications and PR experience working across corporate, consumer, sport and entertainment campaigns
• A very confident client handler with the ability to share counsel
• Proven ability to develop and execute strategic communication plans that align with client business objectives and market trends
• Strong commercial acumen with experience in managing budgets, retainers, and identifying opportunities for account growth
• Familiarity with PR measurement tools and a data-driven approach to demonstrating campaign performance and ROI

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