SHOULD YOU ACCEPT THIS CHALLENGE…

As a Technical Design Architect (Active Cluster & Cloud) (TDA-ACC), you will utilize your strong technical competencies in the field of replication, clustering, cloud offerings as well as data migrations, to provide the highest level of implementation capability and technical consultation to both customers and Pure sales teams to support sales goals. You will work on cross-functional teams including Sales, Product Marketing, Business Development Managers, Services and engineering to scope and help sell Professional Services solutions for homogeneous and heterogeneous solutions to customers/partners. You will become intimately acquainted with the customer’s/partner’s business requirements, technical needs, systems, environment and service history, enabling you to present targeted solutions to our customer base. You will build replication, clustering and migration solutions for our customers and will be expected to be a member of the hands-on team delivering these services across EMEA. The role covers pre-sales and delivery functions, and you will be comfortable with performing either role as demand dictates.You will possess a thorough understanding of IT architecture, designing solutions, networking and implementation of these solutions and must have significant experience across different replication technologies, clustering, cloud and data migration solutions. You will also be experienced in delivering large scale and complex projects utilising all the mentioned offerings and will also be skilled in scripting to enable automation of these processes where appropriate.

THE ROLE...

TDAs work with customers, sales teams, engineering and Everpure partners to:

• To understand prospect’s technical needs related to a specific market or specific product (i.e. block, virtualized, file solutions, clustering, replication best practice, disaster recovery, business contingency).
• In a post-sales consultative role to support the implementation of the professional services solution that was scoped and subsequently sold.
• To provide technical consultation/education to the sales teams and keep them apprised on new replication offerings and data migrations solutions.
• Participate in customer evaluations and proof of concepts on Pure systems
• Advise and consult on engineering developments and strategies for replication, clustering and data migrations, ensuring these solutions meet and integrate into our clients DR and BCP best practices.
• Plan, conduct and direct projects to support sales efforts and address future customer needs
• Evaluate partner proposals for migration services to ensure they deliver quality and value for money to Pure.
• Deliver replication, clustering and migration solutions to our customers, either as a sole resource or member of a team.
• Develop scripts for both integration of Pure storage into a customer’s operational environment and the automation of replication, clustering, cloud and data migrations.

WHAT YOU’LL BRING…

• Flash Array experience / Replication technologies (Active Cluster or similar)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Data Center Migrations/Consolidations/Toolsets
• Networking concepts and high-level designs
• Cirrus Data Solutions Appliance (or Appliance based solutions for migrating block data)
• Virtualisation Tools - Cisco/Microsoft/VMWare (Cloud solutions)
• Proven experience of scripting languages such as Perl, Shell, Powershell, Visual Basic, Python.
• Networking infrastructure (Nexus / ACI / Broadcom / Brocade) 
• Security/Firewalls
• Other technical platform or infrastructure migration tools such as Logical Volume Manager (LVM), Datadobi, StorageX, Open Replicator.
• Data Center Migration Implementations for block and file.
• Multi-vendor server and storage platforms and performance tuning experience.
• Windows, AIX and Linux Operating systems
• Hyper-V and VMWare ESX (vRA / SRM)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Disaster Recovery, Replication, Backup technologies (Zerto / Veeam / Rubrik / Veritas NBU)
• Preparation and delivery of technical and architecture solution
• Contribute significant portions for data migration solutions to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• UNIX OS, NFS file systems and UNIX distributed network environment
• Knowledge of Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written communication skills, any languages are a definite benefit (Arabic)
• Team leadership skills
• BS in CS, EE or other technical degree and/or equivalent experience.

#LI-ONSITE

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Western Door Federal is seeking a Systems Administrator - Azure Cloud in support of our State Department customer, located in Saudi Arabia. In this role, you would be part of a 9-person team that provides onsite support to users and customers. The objective of this position is to provide system admin support services and functions, particularly in a Microsoft Azure cloud environment and you will serve as a Microsoft SME.

Responsibilities include, but are not limited to:

• Co-Author and execute an overall Microsoft Office 365 and Azure cloud strategy
• Configure, manage, troubleshoot, and optimize device management tools, establishing policies and procedures for device management, including provisioning, de-provisioning, remote support, diagnosis, and troubleshooting.
• Ensures that system hardware, operating systems, software systems are monitored to optimize reliability and uptime and updated accordingly.
• Develop and review IT processes and procedures, maintenance guidelines and documentation
• Work with Engineering team to define and execute mission technical strategy, and technical analysis and design; support of operations staff in executing, testing and rolling-out solutions.
• Proficiency with Windows 10/11 and Windows Server
• Tier 2 for helpdesk support related to computer provisioning, installation and maintenance of hardware and software.

Basic Qualifications:

• 4+ years of related experience in working with Microsoft based solutions.
• Experience in working with Endpoint Management related services such as Azure AD, Endpoint Manager, Active Directory, Office365, GPO Management, Windows Desktop/Server Operating Systems, and PowerShell
• Proven analytical and problem-solving skills are a plus
• Must have experience in taking leadership on major changes
• Certifications relevant within the area of responsibility for the position are a plus.
• Excellent communications skills
• Active Secret Clearance
• Must be a US Citizen
• Must have a valid US Passport
• Must obtain medical clearances from the Department of State's Medical Bureau 

The Position 

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. 

You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.

What You Will Be Doing 

• Serve as the primary technical point of contact for assigned enterprise clients. 

• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). 

• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. 

• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. 

• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. 

• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. 

• Participate in incident response and post-mortem activities when escalations occur. 

• Create and maintain technical documentation, runbooks, and environment overviews. 

What We Need From You 

• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant). 

• Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Comfortable leading deployments and technical troubleshooting on customer sites. 

• Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. 

• Ability to manage multiple client accounts and prioritize competing demands. 

• Strong documentation skills and a disciplined approach to knowledge sharing. 

It Would Be Nice If You Had  

• Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.). 

• Experience with modern DevSecOps tools and CI/CD pipelines. 

• Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001). 

• Experience working in high-availability or mission-critical environments. 

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner…

About the role ...

As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology.

What you'll be doing ...

• Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements.
• Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection.
• Oversee the integration of cloud platforms with data pipelines, storage, and compute services.
• Standardize coding, deployment, and monitoring practices across cloud environments.
• Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently.
• Lead problem-solving initiatives for complex technical challenges related to cloud environments.
• Provide technical leadership across multiple cloud projects, ensuring efficient resource management.
• Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer.
• Manage client relationships regarding project expectations, timelines, and outcomes.
• Contribute to Artefact's growth by maintaining tech partnerships, leading technical proposals to support project planning and identify potential growth areas with existing accounts.

What you'll need ...

• Proven experience designing and implementing cloud architectures on Azure at scale
• Strong expertise in cloud security, networking, and compliance frameworks.
• Led the end-to-end design of highly available, secure, and cost-optimized Azure environments for enterprise customers, leveraging services such as Azure Virtual Network, Azure Kubernetes Service (AKS), and Azure App Service.
• Defined multi-region DR/HA architectures using Azure Traffic Manager, paired regions, and Azure Site Recovery, achieving RTOs under 1 hour for mission-critical workloads.
• Enable automated patching, scaling, and monitoring tasks via Azure DevOps YAML pipelines and PowerShell DSC, improving operational efficiency.
• Deep understanding of cloud cost optimization, monitoring, and high availability design patterns.
• Collaborated with data engineers to optimize architectures on Azure Data Lake Storage Gen2, Synapse, and MS Fabric
• Strong leadership capabilities with experience managing technical teams and large-scale projects.
• Excellent verbal and written communication skills, including experience creating business-focused presentations.
• Demonstrated problem-solving abilities for complex, multi-disciplinary cloud projects.
• Experience managing senior stakeholders and navigating client discussions effectively.
• Ability to mentor, coach, and develop technical teams in cloud engineering best practices.
• A track record of contributing to business growth through technical innovation and strategic initiatives.

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague