About the role

We’re looking for a detail-driven Freelance Content Manager to oversee content planning, creation, and publishing across a major aviation client’s digital ecosystem for a 2 - 3 months project. This role sits at the heart of our delivery team, ensuring all platform and mobile app content is accurate, timely, and aligned with brand, regulatory, and UX standards. This is an embedded role and requires working from the client’s office on a daily basis, close to King Khalid International Airport.

Responsibilities

 • Manage end-to-end content authoring for web and mobile app experiences, including page creation, updates, and structured content entry.
• Translate briefs, product updates, and marketing requirements into clear, user-focused content.
• Work closely with UX, design, product, and development teams to maintain consistent messaging and smooth content deployment.
• Ensure all content meets aviation-specific compliance, safety, and regulatory standards.
• Maintain content calendars, version control, and documentation to support scalable workflows.
• Apply content best practices: accessibility, SEO fundamentals, readability, and localization readiness.
• Perform quality assurance on content prior to release, ensuring accuracy and functionality across devices.
• Monitor performance insights to support iterative improvements.

About you

The Essentialsçs

 • 3+ years in content management or digital content operations, ideally in a regulated industry.
• Hands-on experience with enterprise CMS platforms and app content publishing tools.
• Strong writing and editing skills with the ability to adapt tone for different customer journeys.
• Familiarity with UX writing principles and mobile-first content standards.
• High attention to detail, strong organizational skills, and comfort managing multiple parallel workflows.
• Experience collaborating with cross-functional teams in fast-paced environments.
• Bonus: aviation industry background or experience working with global travel brands.

About us:

dmg events is an international exhibitions and publishing company. We attract more than 650 000+ visitors to our global portfolio of 115+ exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment.

Job Purpose:

The role of Conference Manager focuses on creating and delivering multiple high-quality, industry-relevant conference and workshop programs. Key responsibilities include developing strategic content, managing speaker relationships, overseeing advisory boards, and driving partnerships with government, international, local partners, and associations. The position requires strong expertise in engaging and collaborating with government entities as well as regional and global stakeholders to ensure content relevance and strategic alignment. It also involves onsite event management, ensuring seamless program delivery, and working closely with event, sales, and marketing teams to maximize commercial opportunities.

Job Description:

• Produce industry relevant conference and workshop programmes
• Identify key opinion leaders/institutions/influencers to invite as speakers and manage relationships end to end
• Build and maintain strong relationships with government, strategic, international and regional partners to create high-value conference programs aligned with event objectives
• Work with the related Content Director and other team members to produce new content programmes and Summits and act as an internal knowledge transfer leader
• Manage industry advisory boards and communication with board members
• Drive partnership opportunities with potential commercial and association partners
• Onsite management of the conference and workshop programmes, speakers and oversee that the programmes are delivered according to plan; also briefs and oversees (temporary) staff.
• Works closely with Event Directors, Sales Leads and Marketing Leads to develop commercial opportunities for content programmes
• Ensures engaging content session formats across their portfolio and presents learnings to wider teams

Skills Qualifications & Experience:

• 5-7 years’ experience in organizing international content programmes
• Managing and developing direct reports
• Conceptual ability to rapidly develop competent knowledge on diverse topics
• Networking and information gathering abilities
• Chairing meetings with C-Level Executives
• Multi-tasker
• Demonstrate fluency in both written and spoken English
• Copy writing skills
• Related industry/event knowledge and experience
• Business experience in the Middle East
• You will demonstrate the ability to simultaneously manage sub-programs and Feature agendas as part of the bigger programs
• Excellent networking and information-gathering abilities
• Engaging, professional, and diplomatic demeanor
• Strong teamwork skills to ensure the efficient running of the event team across content, marketing, sales, and operations.
• Self-disciplined and able to work both independently and as part of a team
• Problem solver with the ability to break down complex concepts, make logical comparisons, and identify underlying patterns and connections
• Resilient, with a strong desire to succeed
• Conceptual ability to rapidly develop competent knowledge on diverse topics

"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."

#LI-DNI

• Set MARCOM strategy and priorities aligned with business and marketing goals.
• Own brand narrative and messaging, ensuring consistency across audiences, channels, and markets.
• Provide brand leadership and governance to protect and evolve brand identity and standards.
• Lead integrated communications for key initiatives, including major campaigns, launches, partnerships, and events.
• Oversee content and communications planning (editorial direction and key assets) to support awareness and demand.
• Direct event communications and experiences, from positioning and promotion to on-site messaging and post-event follow-up.
• Supporting corporate communications, including announcements and issues readiness.
• Manage cross-functional alignment and stakeholder communications for go-to-market efforts.
• Use performance insights to refine messaging, improve effectiveness, and inform future plans.
• Manage external agencies/vendors and budgets; ensure quality, consistency, and timely delivery.

• 7+ years of experience in marketing communications, brand communications, integrated marketing.
• Proven ability to lead high-impact, cross-channel communications (including campaigns and events).
• Strong strategic storytelling and messaging skills with excellent writing/editing judgment.
• Experience partnering with senior leaders and influencing across functions.
• Strong planning and execution discipline; comfortable managing agencies/vendors and budgets.

Why Tamara

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.

Our teams are made up of innovators, problem-solvers, and learners. We thrive on curiosity and collaboration.

If this sounds like you: curious, driven, and ready to build, we’d love to meet you

Apply now and join the next generation of Builders!

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now

Your role

We're seeking an AML Transaction Monitoring Ops to join our Compliance team. You will play a key role in performing day-to-day Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) activities to ensure compliance with local regulatory requirements.

Drawing on your expertise in transaction monitoring, customer due diligence (CDD/EDD), sanctions screening, and investigating suspicious activity, you will ensure timely escalation to the MLRO and accurate reporting to the Financial Intelligence Unit (FIU).

With a strong attention to detail and analytical mindset, you will help maintain robust AML controls and contribute to the integrity of our financial operations.

You are a driven, curious, and proactive team player who approaches challenges with a solution-oriented mindset. You work effectively with others through empathy and respect, and you are comfortable responding with urgency while maintaining focus and momentum to achieve successful outcomes.

Your responsibilities

Transaction Monitoring & Alert Management:

• Review and investigate AML alerts generated by the transaction monitoring system (TMS).
• Identify unusual or suspicious patterns, conduct detailed analysis, and document the rationale for closure or escalation.
• Support tuning and calibration of TMS rules to improve control effectiveness and reduce false positives.
• Liaise with the MLRO on STR/SAR escalation to the FIU. 
• Contribute to AML training, awareness, and periodic control testing.

Customer Due Diligence (CDD & EDD)

• Perform onboarding reviews to ensure accurate and complete KYC documentation for individuals and entities.
• Assist in enhanced due diligence (EDD) for high-risk customers, PEPs, or adverse media hits.

Screening & Sanctions Compliance 

• Conduct name screening for customers and counterparties against sanctions, PEP, and adverse media lists.
• Investigate and disposition potential matches in line with the sanctions screening SOP.
• Support the MLRO in managing periodic list updates and system validation.

Your expertise

Experience

• 0–2 years of experience in Compliance, AML/CFT and Financial Crime within the financial sector.
• Strong analytical, research, and critical-thinking skills with the ability to interpret complex data
• Attention to detail and accuracy when handling large data sets or documentation.
• Prior experience in transaction monitoring, sanctions screening, or CDD reviews
• Familiarity with AML/CFT regulations, sanctions screening, transaction monitoring, and regulatory reporting (STR/SAR).
• Excellent communication and stakeholder management skills; ability to collaborate across Compliance, Risk, and Operations teams.

Skills:

• In-depth knowledge of AML/CFT regulations and the ability to detect common fraud schemes using investigative techniques.
• Strong analytical and data-driven problem-solving abilities.
• Outstanding communication, presentation, and leadership skills.
• Fluency in both Arabic and English, spoken and written.

Attributes:

• Excellent organizational and time management skills.
• Customer-oriented with strong negotiation skills.
• Detail-oriented, analytical, and proactive in identifying and addressing issues.
• Collaborative and adaptable, excelling in team-oriented environments.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration. If this sounds like you: curious, driven, and ready to build, we’d love to meet you 

Apply now and join the next generation of Builders!

About Tamara's Builders Program 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role

We’re looking for a fresh graduate or early-career AI Engineer on a builder track.

This role sits between software engineering and applied AI. You will build AI-powered features end-to-end: from turning a product problem into an AI approach, to building pipelines and evaluation, to shipping reliable services in production.

You’ll work with both classical ML and generative AI (LLMs, RAG, agents) where they make sense. With the rapid pace of AI, we care more about fundamentals than buzzwords. Use AI assistants to move faster, but always own correctness, privacy, safety, and user impact.

Your responsibilities

• Build AI products that ship
  • Design and implement AI-powered features and internal tools.
  • Integrate models into real systems (APIs, workflows, dashboards, and operational processes).
• Work with LLMs in a production-ready way
  • Build retrieval-augmented generation (RAG) pipelines: data sourcing, chunking, embeddings, retrieval, and prompt templates.
  • Build agent-style workflows when needed (tool use, guardrails, and deterministic fallbacks).
• Own evaluation and quality
  • Define what “good” means: success metrics, offline tests, and human-in-the-loop review.
  • Set up evaluations for quality, safety, latency, and cost.
• Make AI reliable and safe
  • Add observability: logging, tracing, and monitoring for quality regressions.
  • Implement privacy and security controls (PII handling, access control, redaction where needed).
  • Participate in incident response and postmortems when AI systems misbehave.
• Partner across teams
  • Work with product, data, design, and engineering stakeholders to translate messy problems into measurable solutions.
  • Collaborate with platform teams to use existing data pipelines, event streams, and AI tooling responsibly.
• Use AI tools thoughtfully
  • Use AI assistants for prototyping, debugging, and documentation.
  • Validate outputs, document assumptions, and protect sensitive data.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships and projects count).
• Solid programming fundamentals in Python (preferred) or another language used for backend services.
• Strong foundations in:
  • Software engineering basics (APIs, testing, reliability)
  • Data handling (SQL and/or dataframes)
  • ML/AI fundamentals (training vs. inference, evaluation, overfitting intuition)
• Clear communication and a collaborative approach.

Nice to have

• Hands-on experience with LLMs and/or RAG from projects (LangChain/LlamaIndex or similar patterns).
• Familiarity with model serving and deployment (REST/gRPC services, batch jobs, streaming consumers).
• Exposure to MLOps concepts (experiment tracking, model registry, monitoring).
• Familiarity with vector databases, search, or information retrieval.
• Understanding of responsible AI, privacy, and security (PII handling, access control, prompt injection awareness).
• Experience using AI assistants responsibly for coding and analysis.

What success looks like

• You ship at least one AI feature or internal tool that is used by real users.
• You set up a simple evaluation and monitoring loop so the system improves over time.
• Your solutions balance quality, latency, and cost, with clear tradeoffs.
• When the AI output is wrong or risky, you can debug, mitigate, and explain why.

All qualified individuals are encouraged to apply.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the Program: 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role

We’re looking for a fresh graduate or early-career Machine Learning Engineer on a builder track.

This role is for someone who wants to take ML from “cool idea” to “running in production”. You will work across data, modeling, and software engineering to build, deploy, and operate models that improve customer experience, reduce risk, and unlock operational efficiency.

With the advancement of AI, we care more about fundamentals than buzzwords. Use AI assistants to move faster, but always own correctness, safety, privacy, and performance.

Your responsibilities

• Build and ship ML systems
  • Develop and deploy ML models and services that solve real business problems.
  • Write production-quality code, tests, and documentation.
• Own the full model lifecycle
  • Help with data understanding, feature creation, training, evaluation, and iteration.
  • Set up offline and online evaluation, and monitor performance after release.
• Make ML reliable in production
  • Improve model serving reliability, latency, and cost.
  • Implement monitoring for data drift, model drift, and key quality metrics.
  • Participate in incident response and postmortems when needed.
• Work with data and platform teams
  • Partner with data engineers and platform engineers on pipelines, event-driven signals, and data quality.
  • Use event streaming patterns when appropriate (near-real-time features, online scoring, CDC signals).
• Build tools that help others move faster
  • Contribute to reusable training and serving components (templates, libraries, CI/CD, feature pipelines).
  • Help enable safe self-serve ML and AI usage across teams.
• Use AI tools thoughtfully
  • Use AI to accelerate prototyping, debugging, documentation, and test generation.
  • Validate outputs, document assumptions, and protect sensitive data.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships and projects count).
• Solid programming fundamentals in Python (preferred) or another language used for ML systems.
• Strong fundamentals in:
  • Data structures and algorithms (enough to write efficient, reliable code)
  • Probability and statistics basics
  • ML fundamentals (supervised learning, overfitting, validation, metrics)
• Comfort working with data using SQL and/or Python.
• A problem-solving mindset and curiosity to learn quickly.
• Clear communication and a collaborative approach.

Nice to have

• Experience with common ML libraries (scikit-learn, PyTorch, TensorFlow) through coursework or projects.
• Familiarity with model deployment patterns (APIs, batch scoring, streaming/online scoring).
• Exposure to MLOps concepts (experiment tracking, model registry, CI/CD, monitoring).
• Familiarity with cloud (GCP/AWS) and containers (Docker) is a plus.
• Understanding of responsible AI and privacy (PII handling, access control, evaluation).
• Experience using AI assistants responsibly for coding and analysis.

What success looks like

• You ship at least one end-to-end ML improvement (model, feature, or service) that runs reliably.
• You can explain model performance clearly: what improved, what did not, and why.
• Monitoring is in place for your models, and you react quickly when metrics drift.
• You reduce manual effort for the team by adding a reusable component, template, or automation.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                       

About the Role

We are looking for a motivated and detail-oriented Employee Relations Associate to join our People team. In this role, you will serve as the first point of contact for employee relations matters and play a key part in ensuring the vertical compliance with Saudi labor law and the regulations. Working closely with People Business Partners and People Operations, you will help investigate employee grievances, support disciplinary processes, and contribute to creating a positive, fair, and legally compliant work environment.

Responsibilities

•   Serve as an initial point of contact for employee inquiries and workplace concerns, escalating complex cases to People Business Partners as needed.
•   Assist in conducting fair and thorough investigations into employee grievances, disciplinary matters, and policy violations in accordance with the Saudi Labor Law.
•   Support the administration of disciplinary actions, performance improvement plans, and termination processes while ensuring full compliance with legal requirements.
•   Monitor and help enforce company policies and procedures to align with the Saudi Labor Law, MHRSD regulations, GOSI requirements, and internal governance standards.
•   Maintain accurate and confidential employee relations case files, documentation, and tracking logs.
•   Collaborate with People Business Partners on day-to-day generalist activities including onboarding support, employee engagement initiatives, and HR reporting.
•   Help track and analyze ER metrics (e.g., grievance resolution times, case volumes) and prepare periodic reports for management review.
•   Support the development and rollout of employee awareness campaigns on workplace policies, code of conduct, and labor rights.
•   Stay current with updates to Saudi labor regulations, Saudization (Nitaqat) requirements, and relevant employment legislation to advise the team proactively.
  
  

Your expertise

Experience

•   Bachelor’s degree in Human Resources, Business Administration, Law, or a related field.
•   1–2 years of experience in an HR generalist, HRBP support, or employee relations role, preferably within the Saudi market.
•   Internship or cooperative training experience in an HR department is a plus for fresh graduates.
  
  

Skills

•   Strong foundational knowledge of Saudi Labor Law, GOSI regulations, Wage Protection System (WPS), and Nitaqat/Saudization program.
•   Familiarity with MHRSD platforms and procedures (e.g., Qiwa, Mudad, GOSI online services).
•   Excellent written and verbal communication skills in both Arabic and English.

 Attributes

•  Strong attention to detail with the ability to handle sensitive and confidential information with discretion.
•   Good interpersonal skills and the ability to build trust with employees at all levels.
•   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with HRIS systems is an advantage.
•   Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.

Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.

If this sounds like you: curious, driven, and ready to build, we’d love to meet you 

Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe potential should be stretched early.

Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.

Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.

You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.

With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.                                                                                                                                                                 

Your role

We are offering a hands-on internship opportunity within our People Operations team for curious and eager-to-learn individuals. As a People Operations Intern, you will gain practical exposure to the day-to-day operational side of the Care people team from maintaining employee records and supporting onboarding activities to helping coordinate internal communications and events.

This role is designed for current university students or recent graduates who want to build a strong foundation in people operations. You will work under close guidance from experienced HR professionals, and no prior professional HR experience is required. What matters most is a positive attitude, reliability, and a willingness to learn. By the end of your internship, you will have a solid understanding of core HR processes and how People Operations supports a thriving workplace.

Your Responsibilities:

•   Assist with the day-to-day administrative tasks of the People Operations team, including filing, data maintenance, and document organization.
•   Help maintain and update employee records and HR databases, ensuring data accuracy and completeness under the guidance of senior team members.
•   Support the onboarding process for new hires by preparing welcome materials, scheduling orientation sessions, and ensuring workstation readiness.
•   Coordinate logistics for internal events, training sessions, and employee engagement activities (e.g., booking rooms, sending invitations, tracking attendance).
•   Assist in organizing and archiving employee documentation such as contracts, letters, and policy acknowledgments.
•   Help respond to routine employee inquiries by directing them to the appropriate HR team member or relevant company policy.
•   Support the team with basic data gathering and simple reporting tasks.
•   Carry out additional ad-hoc tasks and special projects assigned to support overall team efficiency.

Your expertise:

Education

•   Currently pursuing or recently completed a Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
•   Students in their final year or those completing a cooperative training (Co-op) requirement are encouraged to apply.

Skills:

• Strong organizational skills and attention to detail, with the ability to follow instructions carefully.
• Good written and verbal communication skills in Arabic; working knowledge of English is preferred.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.
• Ability to handle information with discretion and maintain confidentiality.
  
  

Attributes:

• Proactive and positive attitude with a strong willingness to learn.
• Reliable, punctual, and able to manage time effectively in a professional setting.
• Comfortable working in a team environment and interacting with colleagues at different levels.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role

This role requires you to be a Swiss Army knife. It'll engage every skill you have and make your brain cells perk up—left brain, right brain, and muscles you didn't know you had.

If you're the type who enjoys building the plane while it's flying, this is your seat. We're a brand-new comms department, inside a 1,000-person scale-up operating across multiple offices and time zones.

There's structure where it matters and space to build it where it doesn't exist yet.You'll help shape how we work, not just execute what's already there.

We're in charge of crafting the company's narrative and ensuring it's clear, consistent, and visible across all our stakeholders: customers, partners, media, talent, investors, regulators, and more.We're looking for a PMO Specialist to help run, coordinate, and deliver the work that keeps our Communications function moving forward.

Your Responsibilities

Strategic Project Delivery:

• Own end-to-end delivery: Lead high-impact projects and special initiatives. You will drive timelines, manage complex stakeholder relations, and ensure high-quality output across the board.
• Orchestrate complexity: Manage multiple parallel workstreams, ensuring tight alignment across cross-functional partners (Product, Finance, Legal, etc.) and leadership.
• Agency & Vendor Stewardship: Lead the analytical and negotiation process with agencies and vendors. You will work directly with agency owners to define scope, refine performance metrics, and ensure commercial alignment with our strategic goals.

Strategic Planning & Executive Influence:

• Drive planning cycles: Lead the operational aspects of annual planning, budgeting, and OKR processes. You will be responsible for the integrity of the data and the quality of materials presented to executive leadership and the CEO Office.
• Strategic facilitation: Proactively manage stakeholder alignment, ensuring clear communication and progress across the organization.

Operational Excellence & Architecture:

• Build and scale: Don’t just follow processes—architect them. You will identify gaps in our current operations and build scalable frameworks from scratch to improve team efficiency.
• Drive truth and transparency: Establish and enforce rigorous standards for documentation, tracking, and reporting that serve as the "single source of truth" for the department.

Commercial & Contract Rigor:

• Lead contract lifecycle: Take ownership of the coordination of agreements, NDAs, and vendor contracts, working closely with Legal and Finance to navigate complex procurement cycles.
• Financial stewardship: Proactively manage the financial health of the function, including budget tracking, billing, and vendor management, with high precision and autonomy.

You'll work closely with:

• Internal teams (Finance, Legal, Product, IT, Design, HR)
• External agencies and vendors
• Executive leadership and the CEO Office

Your expertise

Skills & Experience:

• Strategic Project Leadership: Proven ability to manage competing priorities and complex stakeholder landscapes in a fast-paced environment.
• Cross-Functional Collaboration: Demonstrated success working in diverse, high-impact teams, with the ability to bridge gaps between different departments to drive collective progress.
• Exceptional Communication: Expert-level written and verbal communication, with the ability to synthesize complex data into clear, persuasive narratives for senior leadership.

Mindset:

• Owner Mindset: You take full ownership of your domain. You don’t wait for instructions to fix broken processes—you see them, you build the solution, and you own the outcome.
• Comfort with Ambiguity: You thrive in environments where the path isn’t clearly defined. You have a natural ability to create structure out of chaos.
• High-Stakes Grit: You are ambitious, hungry to learn, and capable of working effectively across multiple priorities in a high-pressure, fast-moving business environment.

Independent Driver: You are a self-starter who can navigate complex organizational structures to push progress forward, even when resources are constrained.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the role

This is a startup-within-a-startup role. You will be responsible for building a net new banking product from scratch for the Saudi Arabia market — from ideation through design and launch.

This role is high ambiguity, high complexity, and requires someone who thrives in uncharted territory. There is no playbook — you will write it. You must be comfortable navigating ambiguity, making tactical trade-offs, and moving with execution velocity.

As Product Manager, you will own the end-to-end product lifecycle of a new fintech product that will advance how merchants at Tamara manage their money. You will work daily with a full-stack team — engineers, product designers, researchers, data analysts, operations, and business stakeholders — to ship an innovative and incredible experience.

Key Responsibilities:

• Own the execution, vision & strategy for a net new fintech vertical.
• Work with engineers, designers, data scientists, and commercial teams to drive the roadmap for a net-new product.
• Be technically competent enough to be able to decide on the execution plan while managing several internal technical dependencies.
• Deeply understand the KSA Fintech ecosystem, compliance rules & regulations — and understand how it may impact your roadmap.
• Deeply understand the operational impacts of the products we are releasing & work with risk, compliance, treasury, customer support and others to ensure product success.
• Prototype rapidly using tools like Cursor, Claude & Codex to accelerate product development work.
• Contribute to commercial planning & GTM of the product and own the outcomes.
• Lead a core team of engineers & designers and drive the end to end execution forward.
• Contribute to the evolution of Tamara’s Product Management practices as AI scales our work.

Qualifications:

• You have 4+ years of Product Management experience, with proven experience building 0—>1 products that have shipped and scaled.
• You have worked with early stage product teams or startups and have successfully taken a product from concept to launch.
• You have strong UX taste — you care deeply about the end-to-end customer experience and can hold a high bar for product quality.
• You have experience working on complex, multi-surface products with a large blast radius of impact.
• You are a strong collaborator who works effectively with engineering, design, data, and operations teams on a daily basis.
• You are data-driven — you have strong analytical skills, are comfortable with experimentation, and can use data to inform decisions and measure outcomes.
• You are able to think from first principles, break down complex problems, and navigate ambiguity with confidence.
• You have strong business acumen — you understand unit economics, business models, and can make decisions that balance customer value with business outcomes.
• You understand regulatory requirements and operational considerations that come with building financial products.
• You are customer-obsessed — you aren’t shy about getting on calls with merchants, visiting them, and deeply understanding their needs.
• FinTech experience — you have worked on financial products before and understand the nuances of payments, banking, lending, or adjacent spaces.
• Must have the ability to use AI in their day to day to work. Preferred experience working in high-growth companies.
• Arabic speaking is required for this role — you will work closely with merchants and stakeholders in KSA.

All qualified individuals are encouraged to apply.

• Why Tamara?

  We’re proud to be Saudi’s first FinTech unicorn.
  Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
  Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
  If this sounds like you: curious, driven, and ready to build, we’d love to meet you
  Apply now and join the next generation of Builders!
  

  About the program

  At Tamara, we believe exceptional talent deserves an exceptional launchpad.

  Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

  Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

  From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

  Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                                  

  About the role

  As a Talent Development Associate, you will support the design, coordination, and operational delivery of key talent development initiatives across the organization. This role focuses on operationalizing leadership development programs, managing onboarding and development journeys for our Builders Program that targets early talents and ensuring smooth execution of learning experiences.

  You will work closely with the People Business Partners, and business stakeholders to ensure programs are well-organized, scalable, and deliver a high-quality learning experience for participants.

  Key Responsibilities

  • Coordinate the end-to-end logistics of  development programs and learning initiatives.
  • Manage program calendars, training schedules, and participant communication.
  • Support the execution of leadership training sessions, workshops, and learning cohorts.
  • Coordinate with internal stakeholders and external training partners.
  • Operationalize the onboarding and development journey for new hires or early-career talent.
  • Manage onboarding schedules, learning modules, and participant engagement activities.
  • Track participation and ensure smooth onboarding experiences for program cohorts.
  • Monitor participation, attendance, and training completion.
  • Support the evaluation of learning programs through surveys and feedback analysis.

   

  Expertise & Qualifications

  • Your Expertise

    • 0–2 years of experience in Talent Development, Learning & Development, program coordination, or People Operations.

    • Experience supporting onboarding, training programs, workshops, or cohort-based learning initiatives is preferred.

    • Fluent in English.

    Skills

    • Proficient in Microsoft Office, including Excel, PowerPoint, and Word.

    • Basic understanding of learning and talent development practices.

    • Strong coordination and organizational skills to manage programs, schedules, and participant engagement.

    • Effective communication and stakeholder management skills.

    Attributes

    • Highly organized, detail-oriented, and proactive.

    • Dependable with a strong sense of ownership.

    • Collaborative and adaptable in a fast-paced, high-growth environment.

    • Committed to delivering high-quality learning, onboarding, and talent development experiences.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Team Leader for our Partner Care Team. As Team Leader, you will be crucial in overseeing and assessing the activities of  our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. 

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our Riyadh offices.

Your responsibilities

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities

Your expertise

• Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
• Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
• Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                      

About the Role

The Customer & Partner Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service.

This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs.

Responsibilities

Training Delivery

• Deliver instructor-led training sessions for new hires and existing Customer & Partner Care teams.
• Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features.
• Ensure sessions are engaging, interactive, and aligned with learning objectives.

Onboarding Support

• Facilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions.
• Support the transition from training to the operational environment by reinforcing key processes and expectations.

Learning Reinforcement

• Conduct refresher sessions and targeted training to address knowledge gaps or operational updates.
• Reinforce key concepts through coaching, practical exercises, and scenario-based learning.

Training Effectiveness

• Gather feedback from participants and stakeholders to evaluate training effectiveness.
• Share observations and improvement opportunities with the Training Design team to enhance future training programs.

Training Content Maintenance

• Ensure training materials provided by the Training Design team are used consistently and remain up to date during delivery.
• Flag outdated or unclear materials to the Training Design team for review and updates.

Collaboration with Operations

• Work closely with Operations leaders and SMEs to stay aligned with process updates, product changes, and operational priorities.
• Ensure training delivery reflects current operational practices.

Quality & Coaching Support

• Observe customer interactions where relevant to identify learning opportunities.
• Provide feedback and reinforcement to support the application of training in the live environment.

Continuous Learning

• Stay informed about product updates, process changes, and service standards to ensure accurate training delivery.
• Continuously improve facilitation techniques to enhance learner engagement and knowledge retention.

Your expertise

• Experience:1–2 years of experience in a full-time training role within customer support, partner support, customer service, or a related environment. TOT certification is a strong plus.
• Training and Development Skills: Strong training and development skills are essential. This includes the ability to deliver and implement effective training programs, assess training needs, and evaluate training effectiveness. 
• Communication Skills: Excellent communication skills, both verbal and written, are critical for a trainer. They must be able to effectively convey information and instructions to trainees, as well as communicate with colleagues and stakeholders.
• Customer/ Partner Care Skills: A deep understanding of customer service principles and best practices is essential. Care trainers should be able to coach trainees on how to handle various interactions, resolve issues efficiently, and maintain a positive customer/partner experience.
• Organizational Skills: Strong organizational skills are necessary to manage training schedules, materials, and resources effectively. Care trainers often juggle multiple tasks and responsibilities, so the ability to prioritize and manage time efficiently is crucial.
• Adaptability: The ability to adapt to changing priorities, technologies, and business processes is important in a fast-paced Care environment. Care trainers should be flexible and able to quickly adjust training programs as needed.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Fraud Operations Investigator for our Fraud team. As a Fraud Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect the company and customers from financial losses and reputational damage. This is from both Merchant or Customer side.

Drawing on your proficiency in uncovering harmful activities through in-depth investigations and clear reports, you will be responsible for proactively reaching out to customers and merchants to confirm crucial details and ensure smooth transactions to create unique experiences only Tamara can provide. 

With a proven track record of analyzing complex data with precision, extracting valuable insights through keen observation, connecting effectively across cultural and communication styles, fostering teamwork and success, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Responsibilities

• Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities utilize data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions. 
• Investigate suspicious activities and prepare detailed reports of findings.
• Collaborate with other teams to implement fraud prevention measures and improve overall security.
• Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies.
• Provide support and guidance to other team members as needed.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Qualifications

• Bachelor's degree in a related field or equivalent experience
• Knowledge or Excel, SQL and Python is preferred
• 1 to 3 years of experience in fraud prevention or investigation on either Consumer or Merchant side.
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Fluency in English and Arabic

All qualified individuals are encouraged to apply.

JOB PURPOSE            

The Office Manager is responsible for smooth and flawless operations and management of the Riyadh office.  You are the go-to person working closely with management, employees, vendors, and more.      

KEY RESPONSIBILITIES       

• Controls office operations by greeting visitors and callers, handling their inquiries, and directing them to the appropriate persons, per their needs
• Ordering inventory, stocks and ensures enough stock of all critical and non-critical supplies
• Collect, sort, distribute and prepare mail and deliveries
• Responsible for visitor log book
• Fosters courtesy, helpfulness and teambuilding with internal team members
• Works with the building property management to ensure consistency relative to general maintenance of the office space
• Assists HR & Facilities Director on facilities matters/tasks as needed
• Coordinates with the Facilities Manager to track space occupancy
• Ensures the reception area and the meeting rooms are tidy and presentable
• Answering and directing incoming calls while responding to customers questions over the phone
• Processing invoices, sorting incoming and outgoing mail, keeping appointment calendars, and giving messages to staff and management in other parts of the building
• Giving instructions and ensuring excellent performance of day porters
• Ensures timely and correct submission of vendors invoice; maintain records of invoices received and sent for payment
• Assists in special projects with various organizational teams
• Organizes, plans, and manages various office events, meetings including special celebrations and training events as directed
• Assists in the updating of the company’s intranet site

COMPETENCIES        

• Communication
• Adaptability
• Decision-Making
• Managing Work
• Quality Orientation
• Initiating Action
• Collaborating
• Technical/Professional Knowledge & Skills
• Customer Focus
• Applied Learning                              

JOB FIT             

• Task Variety
• Continuous Learning
• Details Learning
• Practical Results
• Standardized Work

EXPERIENCE

• 1+ years of experience in office or facilities management
• Proficient in MS Office Suite
• Experience in office floor planning and space restacking/reconfiguration is a plus
• Friendly, enthusiastic and professional appearance and demeanor
• Demonstrates responsibility and accountability
• Great people skills and ability to deal with a high volume of visitors and employees

KNOWLEDGE              

• Associate's degree preferred and/or equivalent years of experience
• Ability to demonstrate mature technical skills based judgment, initiative and critical thinking
• Ability to proactively manage local vendors
• Proficient in MS Office Suite
• Great organizational skills with attention to detail
• Ability to prioritize and multi-task with confidence
• Excellent communication skills

Key Responsibilities

• Develop and deploy AI, machine learning, and generative AI solutions.
• Build AI-powered tools such as chatbots, copilots, and workflow automation.
• Prepare and process data for model training, testing, and deployment.
• Integrate AI models into products and internal systems through APIs.
• Fine-tune, evaluate, and monitor model performance.
• Work closely with Product, Engineering, Data, and business teams to identify AI use cases.
• Ensure AI solutions follow data privacy, security, and governance standards.
• Document AI models, workflows, and technical designs.

Requirements

• Bachelor’s degree in Computer Science, AI, Data Science, Software Engineering, or related field.
• 2–5 years of experience in AI, machine learning, data science, or software engineering.
• Strong Python programming skills.
• Experience with machine learning frameworks such as PyTorch, TensorFlow, or Scikit-learn.
• Knowledge of LLMs, NLP, embeddings, vector databases, and RAG.
• Experience with APIs, cloud platforms, and production deployment.
• Strong problem-solving and collaboration skills.

Preferred

• Experience with OpenAI, Azure OpenAI, AWS Bedrock, or Google Vertex AI.
• Experience with LangChain, LlamaIndex, Pinecone, FAISS, or similar tools.
• Experience in fintech, banking, payments, or regulated environments.

• Assist in preparing and processing purchase requisitions (PRs) and purchase orders (POs).
• Support vendor communication, including follow-ups on deliveries, quotations, and documentation.
• Help maintain and update procurement records, databases, and tracking sheets.
• Assist in reviewing invoices and coordinating with the Finance team for payment processing.
• Support contract documentation, filing, and organization.
• Conduct basic market research and price comparisons for goods and services.
• Help ensure procurement activities follow internal policies and procedures.
• Assist with administrative tasks to support smooth procurement operations.

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of accesso services and products. As a part of the accesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more. 

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others. 

Location: Riyadh, KSA 

Reports to: Director of Operations

Travel ✈️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE

What you’ll be working on: 

• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.  
• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
• Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
• Supporting third parties during integration activities with Horizon
• Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner. 
• Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently. 
• Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts. 
• Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
• Advising clients on industry best practice and best use of the software.
• Provide training to end-users and support teams on system, applications and functionalities.
• Managing client support notifications, requests, and Service Desk tickets. 
• Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found. Keeping clients informed of significant issues that might affect them. 
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.  
• Create comprehensive documentation including system manuals, user guides, and technical specifications.
• Supporting accesso sales team in the preparation and demo of the Horizon solution.

What you bring to the role: 

• Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, and that any challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences, and ticket sales. Our clients are theme parks and attractions so this will include support during evenings, weekends, or holidays, especially during seasonal peaks.  
• Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
• General computer skills including the Microsoft suite of products and Outlook are required.  
• Experience with web-based technology,
• Exceptional organizational skills and the ability to prioritize tasks. 
• Ability to facilitate daily responsibilities with little to no direction. The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.

⭐️  Bonus points if you have: 

• Bachelor’s degree in business, Technology or a related field is a distinct advantage.
• Previous eCommerce, ticketing, or guest-facing service industry experience.
• Arabic language knowledge
• Experience working with Horizon/VGS ticketing software or similar.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.  

Overview:

We are looking for a Senior Product Manager who brings a pro-active attitude to solving customer problems through innovative solutions to drive the product strategy and roadmap with cross-functional teams. As the Senior Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. Your primary focus is to streamline the order lifecycle—moving transactions efficiently from commitment to closure—while proactively reducing manual workflows, operational delays, and errors.

You will be responsible for shipping high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams.

What You will do (Responsibilities):

• Own problem definition, scope, and success metrics for fulfilment flows.
• Map end-to-end workflows from PO to delivery to reconciliation.
• Identify friction, rework, and failure points across people, process, and systems.
• Prioritize work based on operational impact, business value, effort, and risk.
• Partner with Tech Leads in a two-in-a-box model with shared accountability.
• Write clear requirements, acceptance criteria, and release definitions.
• Align Operations, Finance, Procurement, and Supply stakeholders.
• Identify and deliver automation and AI-assisted workflow opportunities.
• Work with Data and Engineering to ship AI-enabled features.
• Use AI tools to accelerate discovery, analysis, and synthesis.
• Apply AI to improve backlog quality, requirements clarity, and delivery throughput.
• Partner with Engineering to improve SDLC efficiency using AI-assisted tooling.
• Measure adoption, accuracy, cycle time, and operational impact post-launch.
• Lead reviews, decisions, and trade-offs with senior stakeholders.

What Success look like:

• Shorter fulfilment and order close cycles.
• Fewer manual interventions and escalations.
• Higher data accuracy across orders, invoices, and reconciliation.
• Measurable efficiency gains from automation and AI.
• Strong adoption by Operations, Procurement, and Accounting teams.
• Predictable delivery with Engineering.

Who You are (Qualifications): 

• 6–10 years product management experience.
• Ownership of operational or workflow-heavy products.
• Hands-on experience using AI tools across discovery, delivery, or operations.
• Experience shipping automation or AI-assisted features.
• Experience improving product team throughput or quality.
• Strong systems thinking across people, process, and tools.
• Comfort with operational metrics, dashboards, and impact tracking.
• Strong facilitation, presentation, and decision-making skills.
• Ability to challenge stakeholders and hold clear product positions.

Nice to Have;

• Experience in logistics, supply chain, or marketplaces.
• Exposure to finance operations, invoicing, or reconciliation.
• Familiarity with LLM-based tools, workflow automation, or agents.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business.
• Non-stop Learning before everything.
• The best idea wins; we are all ears when it comes to ways to do things better.
• Exciting stock options and Premium health insurance.
• Attractive compensation package.
• Product first mindset.

Teneo is looking for a talented and driven Senior Vice President with a passion for strategic communications to join our Strategy and Communications team in the Middle East. Teneo’s Strategy and communications service offering provides all aspects of integrated communications counsel to business and government leaders and CEOs. This role is part of a thriving team advising high-profile clients on how to create effective narratives, manage reputation, engage with key audiences and tell proactive stories which support clients’ strategic objectives.

We’re interested in meeting candidates with wide-ranging perspectives, and we’re open to hearing from you whether you currently work agency side or in-house. The successful candidate will ideally already be based in KSA or have recently worked for clients/employers in the Kingdom.

It’s key for us that you can cut across sectors and switch seamlessly between all our disciplines, from reactive issues management to proactive storytelling. And we’d love it if, like us, you’re intellectually curious, creative, collaborative, and eager to learn.

As a Senior Vice President you’ll be a primary contact for clients, responsible for providing the highest quality of service to our clients and playing a pivotal role in driving forward activity across multiple account teams, delivering regular insight and analysis, and supporting clients’ reputational and strategic objectives. Senior Vice Presidents manage and coach our Senior Associates and Vice Presidents and work into and learn from our Managing Directors.

Working at Teneo in the Middle East

Teneo works with some of the world’s biggest public sector and corporate entities across a wide range of sectors and issues, including energy, tech, FMCG, financial services and government offices. Our clients include a significant number of the FTSE 100 and Fortune 100, as well as other global public and private corporations and government entities. We’re an ambitious, global consultancy which allows candidates unmatched opportunities to develop and work with inspiring, motivated people.

Although this role is to primarily support our publicly listed corporate clients with financial communications and investor relations, we actively encourage our people to grow and develop their advisory skills across all our disciplines, including financial and M&A, digital, creative campaigning and corporate communications, change and employee engagement, leadership coaching, sustainability, strategy and research, issues and crisis management, and restructuring and management consultancy, to solve complex business issues for our clients.

Key Responsibilities

As a Senior Vice President with the Strategy and Communications team at Teneo, your role will include:

1. Providing investor and capital markets expertise – Guide clients in their engagement with buy and sell-side stakeholders, relevant stock exchange(s) and institutional, retail and governmental shareholders.
2. Leading communications strategy development and deployment – leverages research, insights and discussions with client to lead the creation of communications strategies, leveraging Teneo’s resources, offerings and expertise across business segments.
3. Overseeing strategy development and deployment – oversee the development and implementation of the investor relations and financial communication strategy, for institutional and retail investors. Will include leading the development of earnings announcements, investor presentations, Q&As, media talking points and risk analysis and mitigations.
4. Account management – lead on account delivery, managing a team of experts to deliver high quality client servicing and acting as the main point person with the client. Actively coach and mentor junior team members.
5. Client management – build and maintain strong relationships with the client, seeking growth opportunities where possible. Proactively manage the client and work to take advantage of opportunities/ resolve issues as needed.
6. Supporting new business development - actively build a network of new client/ prospect relationships, working on new business opportunities including leading proposals and participating in client pitch meetings. Demonstrates commercial acumen in costing and managing the delivery or projects. Develops understanding and fluency across Teneo’s service offerings.
7. Supporting wider team management – taking responsibility for Talent Managing junior colleagues, supporting their performance reviews and career growth within the firm. Supporting the smooth running of client servicing operations.

Furthermore, you will be expected to:

• Build strong relationships, fostering long-term partnerships and seeking organic growth opportunities through new business proposal development;
• Create advisory notes for client leadership, addressing media narratives, financial markets insights, geopolitical risks, and reputational issues, while monitoring media coverage for clients and competitors;
• Provide support and insight to your client teams, proactively highlighting opportunities, and potential areas of concern;
• Build a strong network of effective relationships internally and externally;
• Proactively seek formal and informal learning and development opportunities to support your professional growth and contribute to the sharing of learnings across the wider team; and
• Actively coach and mentor Senior Associates and Vice Presidents on your account teams. Lead, manage and motivate more junior colleagues.

Essential Skills and Experience

• A bachelor’s degree or higher in communications, journalism, political science, law, public policy, international relations, business, finance, accounting, or a related field
• 7-10 years + of experience in a strategy, communications or finance/investor relations role – within agency or in-house
• Strong understanding of finance, capital markets and/or investor relations
• Experience in the Saudi market – its media, Investor Relations and business landscapes
• Native or fluent proficiency in Arabic
• Outstanding leadership skills, especially in multicultural and interdisciplinary settings
• Experience offering client senior client counsel across a broad range of corporate reputational or market-related topics
• Strong ability to grasp clients’ business objectives and relevant wider industry dynamics to enable drafting of compelling narratives and content
• Experience working with international media, including handling crises and issues
• Exceptional written and verbal communications skills
• Excellent presentation skills
• Analysis and data visualisation skills
• Excellent command of Microsoft Office (PowerPoint and Word)
• Excellent project management skills
• Client and team management skills
• Experience coaching, mentoring and developing more junior colleagues

Desired Skills and Experience

• Understanding of digital communications
• Experienced in managing people
• Problem solver with a positive attitude
• Flexible and always willing to try
• Detail oriented and committed to high quality deliverables
• Intellectual curiosity and entrepreneurial spirit
• Humble, honest and respectful
• Resilient and performs well under pressure
• Comfortable with uncertainty
• Readiness for frequent travel and stints at clients’ offices

What we can offer  

New joiners are supported by an induction programme, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support.  

Given our client base you’ll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects. 

Teneo works with clients on complex issues and challenges that often require a multidisciplinary approach that leverage our main business segments – Strategy & Communications, Management Consulting, Financial Advisory, People Advisory, and Risks Advisory. You will have opportunities to work alongside our experts in these disciplines to develop and deliver an integrated solution. 

Company Benefits   

As well as this we offer a whole host of benefits and reward including: 

• Competitive salary  
• 21 days holiday 
• Discretionary annual bonus 
• Annual salary review 
• End-of-service benefits    
• Private medical insurance (individual and immediate family members) 
• Regular social, cultural and charitable activities 
• Flexible and remote working with office laptop provided 

About Teneo

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,800 employees located in 45+ offices around the world.

Job Summary: 

We are looking for a Senior Product Manager (Sr. PM) to own Agents Experience. You will build and scale a new product from 0-1. You will define, build, and optimize journey for Hala agents as they perform operations across multiple streams. 
This role is highly cross-functional, working closely with engineering, design, operations, customer experience, compliance, and commercial teams. Ideal candidate has deep experience in B2B SAAS and applications and product suites involving last mile, ops and delivery management. You thrive under pressure, are self driven and ownership obsessed. You can differentiate between noise and signals and have laser focus while dealing with hard deadlines. You can handle multiple/fluid priorities. You excel in ambiguous situations.

Key Responsibilities:

• Own the Agent Experience domain: define the strategy, roadmap and development for "how Hala's Sales Agents sell, onboard and serve Hala's customers".
• Design seamless customer journeys across mobile, internal portals and integrated applications.
• Drive growth through experience: improve acquisition, activation, retention via working closely with sales organization.
• Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.
• Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.
• Leverage data & research to understand customer pain points, prioritize effectively, and measure impact of product changes.
• Mentor junior PMs and raise the bar of product skillset within Hala.

Burson MENA

Burson’s MENA operations stand as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

Offices in Dubai, Abu Dhabi and Saudi Arabia and also part of the region is Qatar, Jordan, Bahrain and Egypt our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives.

More about the role:

As an Account Executive, you will be an integral part of our client teams, providing essential support to deliver exceptional results for our Destination Marketing clients. This role offers a fantastic opportunity to learn the ropes of public relations within a specialized field, focusing on business-to-business (B2B) and corporate communications. 

You will gain hands-on experience in various aspects of travel PR, from media relations and content support to research and event coordination. You'll assist in crafting compelling business messages, monitoring industry trends, and contributing to significant thought leadership initiatives. This position is ideal for someone passionate about the financial landscape, eager to learn from experienced professionals, and ready to make a tangible contribution to client success and team

What you'll do:

• Conduct daily media monitoring, compile coverage reports, and track industry trends. 
• Assist in drafting press releases, media alerts, social media content, and other communication materials. 
• Support media outreach efforts, helping to build and maintain relationships with key journalists. 
• Coordinate logistics for press conferences, events, and client meetings. 
• Conduct thorough research on industry news, and political developments to inform strategies. 
• Help prepare presentations and client-facing documents, ensuring accuracy and quality. 
• Support thought leadership initiatives by assisting with research, data collection, and content organization.
• Manage administrative tasks, including maintaining activity trackers and ensuring timely delivery of project components. 

Experience that contributes to success:

• Previous relevant experience, including internships, in PR or communications, preferably within corporate or tourism, travel or destination marketing. 
• Strong interest in Tourism markets and corporate communication. 
• Excellent written and verbal communication skills, with a keen eye for detail.
• Demonstrated ability to conduct thorough research and synthesize information effectively. 
• Proactive, organized, and able to manage multiple tasks in a fast-paced environment. 
• Familiarity with media monitoring tools and social media platforms. 
• Eagerness to learn, a positive attitude, and a strong work ethic 

Tasks & Responsibilities:

• Conduct periodic regulatory review and investigations of compliance issues, to ensure that procedures are followed
• Serve as a point of contact for employees to seek clarification on compliance issues, or report irregularities
• Design and coordinate the preparation of a regulatory review on policies, procedures, training materials, marketing materials and other communication tools to ensure departments meet compliance requirements 
• Establish self-review and compliance monitoring programs 
• Coordinating the creation, review and implementation of policies and procedures resulting from new laws and regulations 
• Write compliance report
• Update the risk register
• Escalate any noncompliance risk
• Lead employee training sessions on legal and compliance issues
• Coordinate SAMA’s visits.
• Perform SAMA’s requests and reports
• Coordinate regulatory visits
• Point of contact with the regulator
• Lead the implementation of new regulations.
• Lead the analysis of regulatory penalties.
• Review the whistleblowing reports

Qualifications:

Bachelor’s degree in law, Finance, Business Administration or equivalent field of studies

Job Summary: 

At HALA, we’re looking for a Key Account Assistant Manager to support and grow our portfolio of corporate clients. The role focuses on strengthening relationships, identifying growth opportunities, coordinating onboarding and service delivery, and ensuring smooth day-to-day account management in collaboration with internal teams.

Key Responsibilities: 

• Support management of a portfolio of corporate key accounts

• Assist in identifying upsell and cross-sell opportunities

• Prepare account plans, proposals, and pricing documentation

• Coordinate client onboarding and service implementations

• Monitor transaction performance, volumes, and key metrics

• Prepare reports and presentations for client reviews (QBRs/MBRs)

• Follow up on client requests and ensure timely issue resolution

• Liaise with internal teams (operations, risk, product, tech) to support accounts

• Maintain CRM updates, pipeline tracking, and forecasting data

• Support contract renewals and commercial documentation

• Help ensure compliance with KYC, risk, and regulatory requirements

• Contribute to improving client satisfaction and retention

More about the role:

We are looking for a senior, bilingual International Media Relations professional to join Burson as part of a dedicated seconded team embedded within the Corporate Communications function of a high-profile global organisation operating at the intersection of energy, policy and international affairs.

This role sits at the heart of complex, high-stakes communications across regional and international markets. You will lead strategic media engagement, shape narratives that resonate across Arabic and international press, and serve as a trusted advisor to senior stakeholders navigating an evolving geopolitical and business landscape. Experience across energy, oil, gas or adjacent regulated sectors will be highly advantageous.

This is an opportunity for a commercially astute communications leader who thrives in sophisticated environments and understands the nuance of operating within regionally sensitive, globally visible mandates.

What you'll do:

• Lead international and regional media strategy development and execution across Arabic and global markets

• Serve as a senior counsel to client leadership on proactive and reactive media engagement

• Develop clear, compelling messaging frameworks, Q&A documents and media responses

• Oversee press office operations including media planning, pitching and journalist engagement

• Build and maintain strong relationships with Tier 1 Arabic and international media

• Manage high-profile announcements, executive interviews and press conferences

• Provide crisis communications support including rapid response planning and issue mitigation

• Collaborate with Burson and client stakeholders to ensure narrative consistency across markets

Experience that contributes to success:

• Fluent in Arabic and English (spoken and written) with exceptional drafting capability in both languages

• Proven experience in international media relations at Associate Director or Director level within an agency or in-house corporate communications team

• Strong, established media network across GCC and wider regional press

• Deep understanding of the Middle East media landscape and its geopolitical sensitivities

• Experience supporting senior executives with media preparation and reputation management

• Background in energy, oil, gas, infrastructure or other complex regulated sectors preferred

• Demonstrated experience managing issues and crisis communications

• Ability to operate confidently within embedded/seconded environments and complex stakeholder structures

If you are a strategic, bilingual media leader ready to operate at the forefront of international communications, we would love to here from you.

#LI-NE1

Responsibilities :

• Lead the preparation, accuracy, and timely issuance of monthly, quarterly, and annual financial statements for the regulated entity in accordance with IFRS and SAMA regulatory standards, in close coordination with Group Finance.
• Ensure entity-level financial records are complete, accurate, and audit-ready, supporting group consolidation and statutory reporting processes.
• Lead the preparation and submission of all SAMA regulatory returns related to payments and lending activities, ensuring full alignment with regulatory expectations, inspection requirements, and reporting timelines.
• Liaise with third parties including but not limited to SAMA, auditors, and regulators for the regulated entity, with appropriate escalation to Group Finance where required.
• Own the entity-level preparation of management accounts, ensuring consistency, accuracy, and reconciliation with group reporting standards.
• Support Group Finance on budgeting, forecasting, and FP&A, providing entity-level inputs, assumptions, variance analysis, and operational insights.
• Lead the implementation and maintenance of a robust accounting framework for payments and lending portfolios, in line with IFRS, SAMA regulations, and group accounting policies.
• Oversee finance operations related to lending facilities, working capital, settlement flows, and safeguarding accounts, ensuring regulatory compliance and operational accuracy.
• Ensure full compliance with ZATCA requirements, including VAT filings and reconciliations, withholding tax, and corporate tax (where applicable), in coordination with Group Tax and advisors.
• Coordinate with internal audit, risk, compliance, and external advisors, ensuring alignment with group governance frameworks.
• Drive continuous enhancement and effective use of the ERP and financial systems, ensuring alignment with group standards and regulatory needs.
• Continuously assess, strengthen, and maintain internal controls, finance policies, and risk management practices at the entity level.
• Lead and develop the regulated entity finance team, driving accountability, performance, and strong regulatory culture, while operating within the Group Finance functional framework.

Professional Qualifications

          Bachelor’s degree in finance, Accounting, or related field (Master’s preferred)

• Professional qualification such as SOCPA, CPA, ACCA, CA, or equivalent strongly preferred

Experience

• 10-15 years of progressive finance experience
• Strong hands-on experience in lending / financing businesses, including IFRS 9
• Experience within SAMA-regulated entities, Fintechs, banks, or finance companies strongly preferred
• Proven leadership of finance teams and complex finance operations
• Experience with ERP systems (Oracle, SAP, or equivalent)

Key Competencies

• Deep IFRS and regulatory payments/finance/lending expertise
• Strong understanding of CMA regulatory requirements
• Strong understanding of lending economics, credit risk, and portfolio accounting
• High integrity and regulatory mindset
• Leadership, succession readiness, and decision-making capability
• Ability to operate under regulatory scrutiny and executive pressure

Job Summary 

Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations.

Key Responsibilities 

• Delivery Planning & Coordination
  Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.

• Release & Deployment Management
  Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.

• Stakeholder & Customer Engagement
  Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.

• Delivery Tracking & Reporting
  Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).

• Timeline & Deadline Ownership
  Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.

• Product Delivery Roadmaps
  Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.

• Performance Measurement
  Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.

• Risk & Dependency Management
  Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.

• Customer Feedback & Continuous Improvement
  Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

• Professional Experience
  8–10 years of hands-on delivery experience within payment services and card issuing environments.

• Education
  Bachelor’s degree in Computer Science or a related discipline.

• Delivery & Agile Expertise
  Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

• Strong understanding of the payments ecosystem, including:

  • In-store payments

  • POS / ECR systems

  • Payment gateways

  • eCommerce payments

  • Acquiring and banking platforms

• Mandatory experience within Fintech and Banking sectors

• Prior knowledge or hands-on experience with MADA regulations is a strong advantage

More about the role:

Burson’s MENA operations stand as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

Our MENA region has offices in Dubai, Abu Dhabi and Saudi Arabia and also part of the region is Qatar, Jordan, Bahrain and Egypt. Our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives. 

We are looking for a Riyadh-based Senior Account Manager/Communication Consultant to work on some of the biggest projects across destination, sport, entertainment and culture. The role offers the opportunity to develop under the guidance of some of the best in the industry and gain first-hand experience working on high-profile international brands. Currently our international work from Saudi Arabia see us manage an unrivalled portfolio of high-profile federations, prestigious international events and stakeholders.

At this level, you will have strong and versatile communications skills and experiences across corporate, destination, sport, entertainment and consumer campaigns.  

What you'll do:

• The role requires brilliant basics of excellent written and communication skills and first class media and influencer relations.
• Leading a busy campaign project management and press offices, overseeing as well as sometimes handling both reactive and proactive media enquiries
• Strategic client advisory and planning
• Maintaining relationships and building media / influencer contacts to drive client coverage
• Reviewing and developing content and strategic presentations
• Creative – confident generating ideas in response to client briefs
• Managing retainers and projects with ease, showing ability for account management from conception to completion, anticipating challenges and meeting deadline

Experience that contributes to success:

• High level working Arabic is an advantage this level
• You will have the experience and autonomy to independently lead projects, planning and delivering newsrooms with knowledge and experience across the mix; from PR, strategic consultants, and content + publishing production
• Drive ideas, creative thinking, energy and a strategic mindset to developing and producing high quality, tailored news and content.
• Strong communications and PR experience working across corporate, consumer, sport and entertainment campaigns
• A very confident client handler with the ability to share counsel
• Proven ability to develop and execute strategic communication plans that align with client business objectives and market trends
• Strong commercial acumen with experience in managing budgets, retainers, and identifying opportunities for account growth
• Familiarity with PR measurement tools and a data-driven approach to demonstrating campaign performance and ROI

#LI-RE1 

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague

Job Summary

Design, develop, and maintain backend services and APIs that power Hala services web and mobile platforms.
Build and optimize scalable, secure, and high-performance systems to support growing user and data demands.

Key Responsibilities

• Design, develop, and maintain backend services and APIs that power Hala services web and mobile platforms.

• Build and optimize scalable, secure, and high-performance systems to support growing user and data demands.

• Collaborate closely with product managers, frontend engineers, and other teams to define technical requirements and deliver end-to-end solutions.

• Integrate with third-party systems, internal APIs, and external services to enable seamless functionality.

• Write clean, maintainable, and testable code following best practices and team standards.

• Implement authentication, authorization, and data protection mechanisms to ensure system security and integrity.

• Contribute to architecture discussions and technical design reviews to ensure scalable and future-proof backend solutions.

• Monitor system performance, identify bottlenecks, and implement performance improvements.

• Participate in code reviews, mentoring, and continuous improvement of engineering processes.

• Collaborate in deploying and maintaining services in staging and production environments (e.g., via CI/CD pipelines).

• Support troubleshooting, debugging, and resolving production issues in a timely manner.

Qualifications

• Education: Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

• Experience: 1+ years of backend development experience in a production environment.

• Strong proficiency in one or more backend languages (.NET, Node.js, Python, Go, or Java).

• Experience with RESTful APIs and/or GraphQL design and development.

• Solid understanding of microservices architecture and event-driven systems.

• Familiarity with databases (SQL and NoSQL), such as PostgreSQL, MySQL, MongoDB, or Redis.

• Hands-on experience with cloud platforms (OCI, AWS, GCP, or Azure) and containerization tools (Docker, Kubernetes).

• Knowledge of CI/CD pipelines, automated testing, and modern DevOps practices.

• Understanding of security principles, authentication (OAuth2, JWT), and data privacy best practices.

• Excellent problem-solving skills, teamwork, and communication abilities.

• Strong focus on performance, scalability, and reliability.

Dear Candidate,

We're always on the lookout for great Operations, Sales, Marketing & Business talent!

Please apply here if you'd like to make your profile available to our recruiters.

This place is for you if you don't see any Hala open roles fitting your preferences.

We will get back to you if there is any good fit with any role we open at Hala.

Thank you!

The People Team

Dear Candidate,

We're always on the lookout for great Technology and Product talent!

Please apply here if you'd like to make your profile available to our recruiters.

This place is for you if you don't see any Hala open roles fitting your preferences.

We will get back to you if there is any good fit with any role we open at Hala.

Thank you!

The People Team

Sales Executive – Job Description

We are looking for a dynamic and driven Sales Executive to own the full sales cycle—from identifying and acquiring new business opportunities, to onboarding clients, and ensuring ongoing satisfaction through relationship management. This role is ideal for someone who thrives in a fast-paced, field-oriented environment and enjoys working closely with clients to drive real impact.

Responsibilities:

Account Acquisition

• Proactively source new business opportunities through cold calls, LinkedIn outreach, referrals, conferences, and field visits.
• Conduct discovery meetings and calls to understand client pain points and align solutions accordingly.
• Deliver compelling sales pitches and demos tailored to each prospect’s business needs.
• Track sales activity, maintain CRM accuracy, and provide regular pipeline forecasts.

Account Onboarding

• Collaborate with internal teams to ensure smooth activation of new accounts.
• Guide new clients through setup, configuration, and early use of the product/service.
• Deliver onboarding sessions and training to help clients realize immediate value.
• Ensure high adoption during the initial stages and address any friction early.

 Account Management

• Serve as the primary contact for a portfolio of active accounts, building strong, long-term relationships.
• Conduct periodic check-ins to evaluate satisfaction, product usage, and emerging business needs.
• Identify and pursue opportunities for upselling, cross-selling, and contract expansions to grow account value.
• Liaise with internal teams to resolve client issues, collect feedback, and support continuous product improvement.
• Monitor account health, usage trends, retention risks, and revenue performance metrics to ensure sustained growth.

Qualifications:

• Experience: 3–5 years in sales, business development, or client-facing roles (preferably in B2B, fintech, or SaaS).
• Education: Bachelor's degree in Business, Marketing, or a related field.
• Skills:
• Excellent communication and negotiation skills
• Confidence in field sales and relationship building
• Strong organizational and follow-up abilities
• Tools: Familiarity with CRM tools (e.g., Salesforce, HubSpot), Google Workspace or MS Office.
• Languages: Arabic and English fluency preferred