Customer Success Jobs in Rio de Janeiro.
All active Customer Success roles based in Rio de Janeiro.
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Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Only applications and CVs in English will be considered.
About the Role:
Here’s what you’ll be doing:
- Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry.
- Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
- Expertly manage commercial strategy with large partners ensuring value creation for both parties
- Evidence strong organizational skills to effectively balance and grow a large base of clients
- Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Brazil and internationally
- Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences
About You:
Here’s what you should bring to the table:
- At least 3+ years of top tier consulting or equivalent experience, with additional 5+ years of experience in relevant sectors (e.g. corporate management, tech companies, sport / music / arts)
- Proven track record of sales success in a fast-paced, quota carrying role
- Strong business development and partnership management skills
- Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
- Demonstrated data-driven approach to business and task prioritization
- Excellent communication skills both written and verbal in English and Portuguese along with strong attention to detail
- Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Salesforce is preferred)
- Knowledge of the city’s entertainment, events, and lifestyle trends
- Experience in the event and entertaiment industry is a plus but not required
Benefits & Perks:
- Attractive compensation package consisting of significant stock package, base salary, and performance-based bonus
- 40% discount on all Fever events and experiences
- Health insurance and other benefits such as meal tickets and travel pass
- Responsibility from day one and professional and personal growth
- Great work environment with a fun, international team of talented people to work with!
- Opportunity to have a real impact in a high-growth global category leader
#LI-Hybrid
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Ready to apply?
Apply to FeverUp
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Only applications and CVs in English will be considered.
About the Role:
Here’s what you’ll be doing:
- Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry.
- Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
- Expertly manage commercial strategy with large partners ensuring value creation for both parties
- Evidence strong organizational skills to effectively balance and grow a large base of clients
- Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Brazil and internationally
- Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences
About You:
Here’s what you should bring to the table:
- At least 3+ years of top tier consulting or equivalent experience, with additional 5+ years of experience in relevant sectors (e.g. corporate management, tech companies, sport / music / arts)
- Proven track record of sales success in a fast-paced, quota carrying role
- Strong business development and partnership management skills
- Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
- Demonstrated data-driven approach to business and task prioritization
- Excellent communication skills both written and verbal in English and Portuguese along with strong attention to detail
- Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Salesforce is preferred)
- Knowledge of the city’s entertainment, events, and lifestyle trends
- Experience in the event and entertaiment industry is a plus but not required
Benefits & Perks:
- Attractive compensation package consisting of significant stock package, base salary, and performance-based bonus
- 40% discount on all Fever events and experiences
- Health insurance and other benefits such as meal tickets and travel pass
- Responsibility from day one and professional and personal growth
- Great work environment with a fun, international team of talented people to work with!
- Opportunity to have a real impact in a high-growth global category leader
#LI-Hybrid
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Ready to apply?
Apply to FeverUp
Customer Success Representative LATAM (Remote, Contract)
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OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.
Key Responsibilities:
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Responsibilities
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and the ability to address them effectively
- Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Ready to apply?
Apply to INFUSE