About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Brief team/department description:

As a part of the Regulatory Affairs team at Azurity, the Regulatory Affairs Director – Clinical Strategy will conduct in depth analysis of regulatory and clinical information to develop complex strategies supporting potential drug products for development and commercial drug products for expansion of the Azurity portfolio of medications. This person will play a critical role by determining that clinical strategies meet Health Authority regulatory requirements for investigational and approved marketing applications, as well as providing clinical strategic support for due diligence activities.  The Regulatory Affairs Director- Clinical Strategy will report to the Senior Director, Head of Regulatory Affairs and will work cross-functionally with other Azurity teams including but not limited to Franchise Managers, Clinical Development, Medical Affairs, and Product Development.

 Principle Responsibilities:

• Development and implementation of clinical regulatory strategies and tactics,including but not limited to, Modeling Informed Drug Development (MIDD), real- world data (RWD)/real-world evidence (RWE), and meta-analysis, for pipeline and commercial assets,while considering FDA and other health authority clinical and regulatory requirements
• Provide critical evaluation and review of clinical documents to support successful execution of regulatory objectives; proactively identify potential risks and develop implement mitigation strategies
• Interact with and support the Azurity Clinical Development and Medial Affairs teams to review clinical protocols and other documents; provide regulatory clinical strategic input
• Preparation and presentation of research data and findings on clinical/regulatory strategy to Azurity Executive and Senior Leadership to gain alignment on proposed regulatory strategy
• Demonstrate knowledge and understanding of integrated data from clinical trials including but not limited to efficacy, safety, pharmacovigilance, and clinical pharmacokinetics
• Participate/lead FDA and Health Authority interactions regarding clinical regulatory aspects, including formal meetings
• Mentor, develop and act as a trusted advisor to coach members of the regulatory team regarding clinical strategy and writing; this position may or may not have direct reports

CORE Responsibilities

• Authoring, preparation and/or review of relevant clinical sections of regulatory applications such as INDs, NDAs, BLAs, including ISS and ISE, initial pediatric study plans, waivers, clinical and non-clinical sections
• Assessment of regulatory and critical clinical approval factors including but not limited to PK, PREA and other post-marketing safety studies
• Evaluation and determination of regulatory pathways within relevant therapeutic areas to provide insight into potential development opportunities to support and build the Azurity R&D pipeline
• Evaluation and analysis of available literature for the development of bridging strategies required to support 505(b)2)NDA submissions
• Authoring, preparation and/or review of sections of various FDA communications including, but not limited to Information Requests, Priority Review and Orphan Drug Designation requests
• Preparation and/or review of Agency meeting documents including meeting requests and briefing documents; lead FDA meetings/interactions regarding regulatory clinical discussions
• Authoring, preparation and/or review of clinical and nonclinical sections of drug product labeling
• Represent Regulatory Affairs at cross-functional team interactions to provide clinical strategic input
• Provide strategic clinical regulatory support for due diligence projects across various therapeutic areas and dosage strengths

Qualifications and Education Requirements

• 10+ years of pharmaceutical industry experience within Regulatory Affairs, strong scientific and regulatory background
• Minimum of 5 years of experience in development of regulatory clinical strategy and clinical writing to support marketing applications including INDs, NDAs, BLAs
• Experience leading teams, coaching, and fostering a culture of efficiency and teamwork
• Ability to adapt to rapidly changing environments and circumstances, requiring a sense of urgency while ensuring that all cGMP and regulatory requirements are met
• Strong communication skills (written and verbal) demonstrated ability to express complex information clearly and concisely
• Bachelor’s degree in a scientific discipline or other closely related discipline is required; advanced degree preferred (MS, PharmD, PhD)

#LI-Hybrid

Brief team/department description:

As a part of the Regulatory Affairs team at Azurity, the Regulatory Affairs Director – Clinical Strategy will conduct in depth analysis of regulatory and clinical information to develop complex strategies supporting potential drug products for development and commercial drug products for expansion of the Azurity portfolio of medications. This person will play a critical role by determining that clinical strategies meet Health Authority regulatory requirements for investigational and approved marketing applications, as well as providing clinical strategic support for due diligence activities.  The Regulatory Affairs Director- Clinical Strategy will report to the Senior Director, Head of Regulatory Affairs and will work cross-functionally with other Azurity teams including but not limited to Franchise Managers, Clinical Development, Medical Affairs, and Product Development.

 Principle Responsibilities:

• Development and implementation of clinical regulatory strategies and tactics,including but not limited to, Modeling Informed Drug Development (MIDD), real- world data (RWD)/real-world evidence (RWE), and meta-analysis, for pipeline and commercial assets,while considering FDA and other health authority clinical and regulatory requirements
• Provide critical evaluation and review of clinical documents to support successful execution of regulatory objectives; proactively identify potential risks and develop implement mitigation strategies
• Interact with and support the Azurity Clinical Development and Medial Affairs teams to review clinical protocols and other documents; provide regulatory clinical strategic input
• Preparation and presentation of research data and findings on clinical/regulatory strategy to Azurity Executive and Senior Leadership to gain alignment on proposed regulatory strategy
• Demonstrate knowledge and understanding of integrated data from clinical trials including but not limited to efficacy, safety, pharmacovigilance, and clinical pharmacokinetics
• Participate/lead FDA and Health Authority interactions regarding clinical regulatory aspects, including formal meetings
• Mentor, develop and act as a trusted advisor to coach members of the regulatory team regarding clinical strategy and writing; this position may or may not have direct reports

CORE Responsibilities

• Authoring, preparation and/or review of relevant clinical sections of regulatory applications such as INDs, NDAs, BLAs, including ISS and ISE, initial pediatric study plans, waivers, clinical and non-clinical sections
• Assessment of regulatory and critical clinical approval factors including but not limited to PK, PREA and other post-marketing safety studies
• Evaluation and determination of regulatory pathways within relevant therapeutic areas to provide insight into potential development opportunities to support and build the Azurity R&D pipeline
• Evaluation and analysis of available literature for the development of bridging strategies required to support 505(b)2)NDA submissions
• Authoring, preparation and/or review of sections of various FDA communications including, but not limited to Information Requests, Priority Review and Orphan Drug Designation requests
• Preparation and/or review of Agency meeting documents including meeting requests and briefing documents; lead FDA meetings/interactions regarding regulatory clinical discussions
• Authoring, preparation and/or review of clinical and nonclinical sections of drug product labeling
• Represent Regulatory Affairs at cross-functional team interactions to provide clinical strategic input
• Provide strategic clinical regulatory support for due diligence projects across various therapeutic areas and dosage strengths

Qualifications and Education Requirements

• 10+ years of pharmaceutical industry experience within Regulatory Affairs, strong scientific and regulatory background
• Minimum of 5 years of experience in development of regulatory clinical strategy and clinical writing to support marketing applications including INDs, NDAs, BLAs
• Experience leading teams, coaching, and fostering a culture of efficiency and teamwork
• Ability to adapt to rapidly changing environments and circumstances, requiring a sense of urgency while ensuring that all cGMP and regulatory requirements are met
• Strong communication skills (written and verbal) demonstrated ability to express complex information clearly and concisely
• Bachelor’s degree in a scientific discipline or other closely related discipline is required; advanced degree preferred (MS, PharmD, PhD)

#LI-Hybrid
#LI-Full-time

At Target RWE, our mission is driven by a deep commitment to people, whether it’s the patients we serve, the partners we collaborate with, or the dedicated team members who power our work. As a purpose-driven organization, we leverage real-world data to advance clinical research and inform better healthcare decisions. We foster a collaborative environment where every voice is heard, every idea has an impact, and every contribution helps improve lives. If you're seeking a place where your work truly matters, join us to advance science.

Overview

We are seeking a Principal to join Target RWE’s Quantitative Sciences (QS) organization. In this role, you will help shape how we design, execute, and communicate real-world clinical studies using Target’s data.

This is a highly cross-functional and client-facing role. You will bring strong analytical and scientific expertise, paired with the ability to apply the right level of methodological rigor for the question at hand, balancing credibility, practicality, and clarity. You will work closely with internal teams and external partners to ensure analyses are scientifically sound, clearly communicated, and aligned with real-world use cases.

You will serve as a key representative of Target’s scientific capabilities, engaging directly with pharmaceutical and biotech partners, supporting client discussions, and helping translate complex analytical approaches into clear, actionable insights.

What You’ll Do

Applied Methodology and Study Design

You will ensure that Target’s analyses are scientifically rigorous, practical, and aligned with real-world use.

• Guide the design of observational studies using real-world data, including retrospective and prospective analyses
• Apply statistical and epidemiologic methods in a practical, fit-for-purpose way
• Develop and review study protocols and statistical analysis plans
• Ensure analyses are reproducible, interpretable, and aligned with regulatory and scientific expectations
• Partner with internal teams to translate research questions into practical analytic approaches

Client-Facing Scientific Leadership

You will serve as a key scientific voice in client and partner interactions.

• Participate in and lead client meetings to explain study design, methodology, and results
• Translate complex analytical concepts into clear, accessible language for diverse audiences
• Support business development efforts by helping communicate Target’s scientific approach and data value
• Represent Target in external settings, including conferences, scientific collaborations, and partner discussions
• Build trust with clients by providing thoughtful, pragmatic, and credible scientific guidance

Cross-Functional Collaboration

You will connect data, analytics, and business needs across the organization.

• Partner closely with Product, Engineering, Medical Science, Clinical Operations, and Commercial teams
• Help shape analytic strategies that align with both scientific goals and customer needs
• Provide guidance to the Quantitative Sciences team on study design and interpretation
• Mentor team members on balancing methodological rigor with practical execution
• Contribute to internal best practices for scalable, high-quality evidence generation

What You’ll Bring

• PhD or MS in biostatistics, epidemiology, health economics, data science, or a related field
• 10+ years of experience working with real-world data (EMR, claims, registry, or clinical trial data)
• Strong foundation in observational study design and applied statistical methods; experience with real-world pragmatic clinical trial designs is a plus
• Demonstrated ability to apply methods pragmatically, selecting the right approach for the problem
• Willingness to engage directly with data and analyses as needed, with working knowledge of R and/or SQL to support exploratory work, validation, and collaboration with analytic teams
• Experience working directly with clients or external partners in life sciences or healthcare
• Excellent communication and presentation skills, with the ability to explain complex concepts clearly
• Comfortable operating in client-facing settings, including meetings, presentations, and scientific discussions
• Strong collaboration skills across technical and non-technical teams

What we offer you

• Hybrid work — 3 days/week in our brand-new office!
• Comprehensive health, dental, and vision for you and your family
• 401(k) with company match
• Generous PTO and company holidays
• Paid parental leave 

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

The Cloud Engineering team in the Platform Engineering organization operates to build a highly available, secure, and scalable cloud infrastructure.

As an Infrastructure Engineer on this team, you ensure that our cloud infrastructure platform is continuously improved, secure, and scaled to meet our clients' needs.  Your responsibilities include creating, monitoring, and automating cloud infrastructure and pipelines, collaborating with engineering teams, security and other platform teams to deliver highly reliable and secure offerings, and providing support for existing solutions and consulting on how to automate their workloads on cloud infrastructure. From code, to compile, to test, to deployment, you are responsible for the software lifecycle beyond just writing code.   In this role, you support and operate a physical datacenter located in Raleigh, North Carolina.

Responsibilities

• Support and operate physical datacenter infrastructure, including servers, storage, networking, and rack-and-stack activities.
• Manage and maintain VMware vSphere / ESXi environments, including host builds, upgrades, patching, and troubleshooting.
• Administer enterprise storage platforms such as Pure Storage and/or NetApp, including provisioning, snapshots, replication, and performance monitoring.
• Perform hardware lifecycle activities: installs, replacements, firmware upgrades, and decommissioning.
• Participate in planned maintenance, change control, and incident response for datacenter systems.
• Build infrastructure-as-code software and other tools providing a foundation for software teams to rapidly build large scale cloud systems.
• Establish a golden AMI pipeline and maintain a continuous patching schedule for all cloud resources.
• Operationalize the resiliency and disaster recovery processes for IaaS landscape.
• Automation of key operating and security processes in IaaS workloads.
• Infrastructure management via Configuration Management platform to ensure security and full stack automation for applications, drive the use of the platform and standards for all applications.
• Drive investigation and resolution of security incidents impacting cloud infrastructure.
• Work closely with security team to address vulnerabilities, evidence gathering and securing our infrastructure.
• Handle the security hardening efforts for major OS distributions to ensure overall compliance and a streamlined service for internal clients.
• Participate in the rotating on-call schedule. Ensure that user emergencies, platform alerts, and support requests are addressed.
• Identify and solve problems in cloud and hybrid environments and the ability to create and implement a new solution from scratch.
• Mentor and develop less experienced engineers.

Qualifications 

Minimum Qualifications  

• 3+ years’ hands-on experience working in a physical datacenter environment.
• Minimum of 2 days on-site in our data center, additional may be required based on business needs.
• Based in the Raleigh-Durham (RDU) area, North Carolina.
• Strong experience with VMware (vSphere / ESXi) in a production setting.
• Experience administering enterprise storage platforms, preferably Pure Storage and/or NetApp.
• Familiarity with server hardware (Dell, HPE, or similar), RAID, BIOS/firmware management.
• Experience following change management and operational best practices.
• Knowledge and experience of high availability and scalability.
• Experience with AWS foundations, including computer, networking, storage, and security.
• Experience architecting containerization solutions in cloud environments like ECS or EKS.
• A strong background in systems engineering, especially with tools like Docker and Kubernetes in Linux and containerized environments
• Expertise in implementing content delivery solutions at the edge.
• A thorough understanding of IAM roles, access management, DNS, load balancing, routing, firewalls, and monitoring tools for cloud and hybrid environments
• Experience deploying and supporting AWS network services, including VPC, Subnets, Route Tables, NACLs, Security Groups, TGW, GWLB, VPC Endpoints, Route53.
• Knowledge of AWS compute, data sources, security technologies, services including EC2, S3, IAM, ECS, EKS, Load Balancers, SCP, RAM, CloudWatch, CloudTrail, WAF.
• Experience architecting and securing regulated enterprise-class cloud services with compliance frameworks like SOC2, NIST, and ISO.
• Experience with logging and monitoring systems like Datadog and Cloudwatch.
• Familiarity and ability to diagnose large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Proficient in writing code/scripting in languages like.
• Automation of infrastructure with CDK, Terraform, and Ansible, as well as containerization using EKS or ECS.
• Ability to diagnose complex distributed systems problems whether it be system, network or code.
  
  

Preferred Qualifications 

• You have a bachelor's degree, or higher, in Computer Science or related field.
• You are capable of operating in a highly collaborative/Agile environment with other team members as well as all software engineering.
• You have the ability to operate independently and self-prioritize work. You are a team player, and an exceptional communicator.
• You enjoy learning new technologies and help foster a collegial environment of continuous improvement and innovation.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $100,000-$145,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

At Rithum the Database Reliability Engineering (DBRE) team is responsible for the availability, reliability, and observability of all database systems. We rely heavily on automation to reduce manual work and are always looking for ways to improve our processes. We currently Manage and optimize a large-scale SQL Server environment spanning hundreds of instances across hybrid infrastructure (onprem VMware and AWS), as well as installations of various relational and NoSQL database platforms including MongoDB, DynamoDB, Elasticsearch, MySQL, Postgres, and Redis. These database systems touch all aspects of the business. On the DBRE team, we have a strong culture of curiosity, honesty, and a love of collaboration and constant learning.  

As a Senior Database Reliability Engineer, you are expected to embody these values and help foster them among your fellow team members. You are responsible for managing a variety of database systems and designing and leading your own projects with a highly technical approach.

Responsibilities

• Ensure maximum availability and reliability of mission-critical database systems across hybrid infrastructure.
• Design, implement, and maintain SQL Server Always-on Availability Groups, clustering, and replication topologies. Constantly improve the observability of all database systems.
• Lead major database upgrade initiatives and modernization efforts. Support other engineers and teams in their use of database systems.
• Continuously enhance observability using telemetry, performance analysis, and proactive monitoring.
• Continuously enhance processes through automation. Automate operational workflows using PowerShell, Python, and CI/CD tooling.
• Ensure all data is protected and secure
• Participate in our on-call rotation
• Troubleshoot and tune high-load production systems, including complex performance and replication issues.
• Lead technical response during high-severity incidents and conduct root cause analysis.
• Ensure database security, backup integrity, and disaster recovery readiness.
• Contribute to the development of best practices for database engineering and reliability.
• Collaborate cross-functionally to design scalable, resilient data architectures.
• Mentor team members and contribute to engineering best practices.

Qualifications 

Minimum Qualifications  

• 3+ years of hands-on experience managing database systems
• Basic understanding of multi-tenant, database-driven applications
• Familiarity with common data storage technologies and use cases
• Proficiency in a common high-level language such as PowerShell or Python
• Design, implement, and support SQL Server Always On Availability Groups, clustering, and transactional replication
• Lead and execute major upgrade initiatives (e.g., SQL Server version upgrades, compatibilitylevel transitions)
• Own disaster recovery validation and failover strategy execution
• Investigate and resolve complex replication and distribution database failures

Preferred Qualifications 

• 5+ years of hands-on experience administering production database systems at scale
• Bachelor’s degree in a related field
• Experience with database high-availability technologies
• Experience with MongoDB (including replica sets and Atlas), DynamoDB, or other distributed NoSQL platforms
• Familiarity with cloud-native database architectures (AWS preferred)
• Exposure to data platform modernization initiatives (e.g., migration to newer engine versions, consolidation, cloud adoption)
• Knowledge of relational database design concepts in an OLTP environment
• Experience managing database systems in a cloud environment
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Commitment to continuous learning and professional development

 Travel Required  

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $90,000-$140,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

The Cloud Engineering team in the Platform Engineering organization operates to build a highly available, secure, and scalable cloud infrastructure.

As an Infrastructure Engineer on this team, you ensure that our cloud infrastructure platform is continuously improved, secure, and scaled to meet our clients' needs.  Your responsibilities include creating, monitoring, and automating cloud infrastructure and pipelines, collaborating with engineering teams, security and other platform teams to deliver highly reliable and secure offerings, and providing support for existing solutions and consulting on how to automate their workloads on cloud infrastructure. From code, to compile, to test, to deployment, you are responsible for the software lifecycle beyond just writing code.   In this role, you support and operate a physical datacenter located in Raleigh, North Carolina.

Responsibilities

• Support and operate physical datacenter infrastructure, including servers, storage, networking, and rack-and-stack activities.
• Manage and maintain VMware vSphere / ESXi environments, including host builds, upgrades, patching, and troubleshooting.
• Administer enterprise storage platforms such as Pure Storage and/or NetApp, including provisioning, snapshots, replication, and performance monitoring.
• Perform hardware lifecycle activities: installs, replacements, firmware upgrades, and decommissioning.
• Participate in planned maintenance, change control, and incident response for datacenter systems.
• Build infrastructure-as-code software and other tools providing a foundation for software teams to rapidly build large scale cloud systems.
• Establish a golden AMI pipeline and maintain a continuous patching schedule for all cloud resources.
• Operationalize the resiliency and disaster recovery processes for IaaS landscape.
• Automation of key operating and security processes in IaaS workloads.
• Infrastructure management via Configuration Management platform to ensure security and full stack automation for applications, drive the use of the platform and standards for all applications.
• Drive investigation and resolution of security incidents impacting cloud infrastructure.
• Work closely with security team to address vulnerabilities, evidence gathering and securing our infrastructure.
• Handle the security hardening efforts for major OS distributions to ensure overall compliance and a streamlined service for internal clients.
• Participate in the rotating on-call schedule. Ensure that user emergencies, platform alerts, and support requests are addressed.
• Identify and solve problems in cloud and hybrid environments and the ability to create and implement a new solution from scratch.
• Mentor and develop less experienced engineers.

Qualifications 

Minimum Qualifications  

• 3+ years’ hands-on experience working in a physical datacenter environment.
• Minimum of 2 days on-site in our data center, additional may be required based on business needs.
• Based in the Raleigh-Durham (RDU) area, North Carolina.
• Strong experience with VMware (vSphere / ESXi) in a production setting.
• Experience administering enterprise storage platforms, preferably Pure Storage and/or NetApp.
• Familiarity with server hardware (Dell, HPE, or similar), RAID, BIOS/firmware management.
• Experience following change management and operational best practices.
• Knowledge and experience of high availability and scalability.
• Experience with AWS foundations, including computer, networking, storage, and security.
• Experience architecting containerization solutions in cloud environments like ECS or EKS.
• A strong background in systems engineering, especially with tools like Docker and Kubernetes in Linux and containerized environments
• Expertise in implementing content delivery solutions at the edge.
• A thorough understanding of IAM roles, access management, DNS, load balancing, routing, firewalls, and monitoring tools for cloud and hybrid environments
• Experience deploying and supporting AWS network services, including VPC, Subnets, Route Tables, NACLs, Security Groups, TGW, GWLB, VPC Endpoints, Route53.
• Knowledge of AWS compute, data sources, security technologies, services including EC2, S3, IAM, ECS, EKS, Load Balancers, SCP, RAM, CloudWatch, CloudTrail, WAF.
• Experience architecting and securing regulated enterprise-class cloud services with compliance frameworks like SOC2, NIST, and ISO.
• Experience with logging and monitoring systems like Datadog and Cloudwatch.
• Familiarity and ability to diagnose large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Proficient in writing code/scripting in languages like.
• Automation of infrastructure with CDK, Terraform, and Ansible, as well as containerization using EKS or ECS.
• Ability to diagnose complex distributed systems problems whether it be system, network or code.
  
  

Preferred Qualifications 

• You have a bachelor's degree, or higher, in Computer Science or related field.
• You are capable of operating in a highly collaborative/Agile environment with other team members as well as all software engineering.
• You have the ability to operate independently and self-prioritize work. You are a team player, and an exceptional communicator.
• You enjoy learning new technologies and help foster a collegial environment of continuous improvement and innovation.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $100,000-$145,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

Rithum is an AI‑first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create repeatable patterns that benefit others. AI proficiency is a core capability, reinforced through clear standards, tooling, and ongoing support. In this role, you contribute to advancing Rithum’s AI‑first ways of working. 

As a Senior Product Manager, you own the strategy, roadmap, and outcomes for a key product area within Rithum's commerce platform. You operate largely independently, tackle open-ended and ambiguous problems, and bring cross-functional teams together around a shared vision. You are expected to have deep expertise in your domain and leverage AI-powered capabilities to rapidly shape the next generation of commerce for the world's largest retailers and brands. 

Responsibilities

• Be the owner of your product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery.
• Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy.
• Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. 
• Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration.
• Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment.
• Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery.
• Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity.
• Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience.
• Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust.  
• Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met.  
• Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability.
• Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions. 

Qualifications 

Minimum Qualifications  

• 3+ years of proven product management experience within the SAAS industry with a complex enterprise level product
• Experience as a Product Manager working on AI‑powered products, AI workflows, or data & insights platforms
• Strong experience with the full product development lifecycle, including setting goals for your products, measuring the results, and quantifying the impact of features on the business
• Experience driving strategy and execution for complex, integrated software ecosystems, particularly with unifying multiple platforms
• Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams.  
• Experience using AI tools to synthesize qualitative research (e.g., client interviews, support tickets, survey feedback) into structured themes, opportunity areas, and/or prioritization inputs.
• Experience prototyping product concepts or workflows using AI tools (e.g., generating wireframe descriptions, user flows, or low-fidelity mockups via AI) to validate ideas before engineering investment.
• Proven use of AI to accelerate documentation workflows (PRDs, release notes, one pagers, etc.) while maintaining high quality and appropriate editorial judgment.
• Comfort using AI-assisted tools for data exploration and analysis (e.g., natural language querying of datasets, AI-generated chart interpretation, or anomaly identification) to support faster, evidence-based decisions.
• Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery.
• Comfortable presenting product strategy and impact to stakeholders across all levels of the organization
• Analytically minded with proficiency in data-driven decision making and experience with product analytics tools
• Experience collaborating with large clients – our clients are some of the biggest in commerce
• Positive & growth-oriented mindset with a strong bias to action
• Strong and concise written & verbal communication skills with the ability impactfully tailor your communication to any audience
• Ability to explain technical concepts to non-technical audiences  
• Ability to work in fast-paced environments and manage multiple projects simultaneously 

Preferred Qualifications 

• Bachelors or Advanced degree 
• 5+ years of product management experience
• PM experience at a top tech company or fast-growing startup preferably in eCommerce
• Intrapreneurial/founder mindset  
• Experience working on a global product management team  

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $120,000-$195,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Qualifications 

Minimum Qualifications  

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong proficiency using Excel
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
• Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.
• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
• Excellent problem-solving skills, with a focus on root cause analysis and resolution.
• Strong verbal and written communication skills.

Preferred Qualifications 

• Bachelor's degree in business, engineering, computer science or related technical field.
• 3+ years in technical account management, solution engineering, or implementation roles.
• eCommerce or product data platform experience.
• Experience working in cross-functional teams and navigating complex stakeholder environments.
• Familiarity with SaaS deployment models and scalable system design.
• Experience working with enterprise or strategic clients in eCommerce or retail technology.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $60,000-$100,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Key Account Executive, you are a highly strategic Hunter on our Core Sales team for our Brands products. responsible for acquiring new clients and expanding Rithum’s presence across global commerce ecosystems.

This role is designed for a disciplined, high-energy sales professional who thrives on prospecting, creating pipeline, and winning new logos. The successful candidate will build meaningful relationships with Core Sales (mid-market & enterprise) brands and retailers while positioning Rithum as the operational backbone enabling scalable marketplace and commerce growth.

At Rithum, we believe growth begins with disciplined inputs. Hunters are expected to generate their own pipeline, execute structured outreach, and maintain a consistent cadence of prospecting activity that fuels predictable revenue outcomes. Successful Hunters at Rithum demonstrate consistent creation of high-quality pipeline, acquisition of strategic new logos, strong engagement with C-suite & executive buyers, ability to run complex, value-based mid-market & enterprise sales cycles, and reliable execution of disciplined prospecting routines.  At Rithum, Hunters are not order-takers. They are builders of opportunity. If you thrive on creating pipeline, engaging executive buyers, and winning new logos through disciplined execution, this is the role for you!

Responsibilities

• New Logo Acquisition
  • Prospect and acquire net-new key clients across priority verticals and strategic accounts.
  • Build and manage a robust pipeline through disciplined outbound activity and self-generated opportunities.
  • Drive the full sales cycle from initial outreach through close in complex mid-market & enterprise environments.
• Pipeline Creation & Prospecting Discipline
  • Maintain a consistent cadence of outbound prospecting including calls, emails, outreach, and targeted account engagement.
  • Own weekly pipeline generation targets and activity metrics.
  • Conduct discovery conversations that uncover business problems tied to commerce growth and operational efficiency.
• Value Based Selling
  • Position Rithum’s platform as the central infrastructure enabling brands and retailers to scale marketplace and digital commerce operations.
  • Adopt the Rithum Way of Selling model
  • Engage executive stakeholders and decision makers with clear value articulation.
  • Lead complex sales motions involving cross-functional stakeholders and long sales cycles.
• Strategic Account Targeting
  • Identify and pursue high-value mid-market & enterprise prospects aligned to Rithum’s ideal client profile.
  • Build account strategies that leverage marketplace expansion, channel orchestration, and data intelligence capabilities.
• Deal Execution
  • Manage opportunities through a disciplined sales methodology and deal inspection cadence.
  • Collaborate with internal stakeholders including sales engineering, product, services, and leadership to advance opportunities.
  • Maintain accurate pipeline visibility and forecast integrity.

Qualifications 

Minimum Qualifications  

• 5+ years of B2B SaaS or technology field sales experience in a closing role, focused on new logo acquisition with national key accounts ($50M–$1B+ revenue).
• Proven success managing 6+ month sales cycles, including procurement, legal, and compliance processes.
• Documented history of closing $100K+ ACV deals, including multi-year contracts.
• Consistent recent quota attainment (100%+ for 4+ consecutive quarters) in a competitive, metrics-driven environment.
• Demonstrated ability to build pipeline through self-generated outbound prospecting, with measurable activity standards (e.g., 40–60+ daily touchpoints, 10+ qualified meetings per month).
• Strong hunter mindset, with resilience and persistence in competitive environments and accountability for pipeline creation.
• Mastery of structured sales methodologies (e.g., MEDDIC, Challenger, SPIN, Miller Heiman, Solution Selling) with evidence of pipeline progression and forecast accuracy.
• Proven ability to sell complex platforms or solution offerings in multi-stakeholder environments.
• Experience engaging C-suite and senior executive stakeholders to build consensus and close complex new-logo deals.
• Strong deal strategy and negotiation skills, including pricing, ROI justification, and defending business cases with executives.
• Ability to manage 10+ concurrent opportunities while balancing prospecting, deal progression, and strategic follow-up.
• Exceptional executive communication and presence, including clear, persuasive verbal and written communication.
• Disciplined use of CRM and sales tools (Salesforce preferred) and sales engagement platforms (e.g., Outreach, Salesloft, HubSpot, LinkedIn Navigator, ZoomInfo) for pipeline, activity, and conversion tracking.
• Proven ability to collaborate cross-functionally with Marketing, Product, Client Success, and Solutions Engineering to close new business.
• Must be located in Central or Eastern US time zones. 

Preferred Qualifications 

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Experience selling into commerce, retail technology, marketplaces, or digital ecosystem platforms.
• Experience selling into multi-division or decentralized buying environments.
• Familiarity with partner- or channel-influenced sales motions.
• Experience positioning data-driven or AI-powered solutions.

Travel Required

Up to 50%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected OTE range is: $200,000-$275,000 per year.

This range represents a base salary plus sales incentive for the role across all U.S. locations and is determined based on market data, internal equity, and experience.

Final compensation may vary depending on geographic location, skills, and relevant experience. In addition to base salary and sales incentive, we offer a comprehensive benefits package.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As Director, Product Marketing, you are a strategic leader responsible for driving the success of the company’s product portfolio through comprehensive go-to-market strategies, impactful messaging, and market differentiation. Working cross-functionally with Product, Sales, Marketing, and Client Success, you will define and execute initiatives that amplify product value, fuel pipeline generation, and enable client adoption and retention.

Director of Product Marketing is a pivotal in bridging the gap between market needs and product capabilities, ensuring that our messaging resonates across all stages of the client journey. In this role, you oversee and contribute to creating sales and marketing assets, delivering data-driven insights, and shaping the strategic direction of product marketing initiatives that align with business objectives.

In addition to driving strategy, you manage and mentor a high-performing team, fostering a culture of excellence, innovation, and collaboration to achieve measurable outcomes.

Responsibilities

• Lead cross-functional go-to-market planning for new product launches, enhancements, and feature updates, ensuring alignment with company revenue and growth goals.
• Drive market adoption by collaborating with Marketing to design demand-generation campaigns, content marketing strategies, and lifecycle marketing initiatives.
• Define and own launch objectives, milestones, and KPIs to track and report success.
• Develop compelling messaging frameworks, competitive positioning, and value propositions tailored to key personas and industries.
• Work with the Marketing team to ensure messaging consistency across all external touchpoints, including website, email campaigns, thought leadership content, webinars, and events.
• Equip teams with clear narratives that align with both product functionality and client pain points.
• Conduct in-depth market research, competitive analysis, and client interviews to identify market trends, white space opportunities, and gaps in the portfolio.
• Serve as the expert on market dynamics, buyer personas, and client needs to guide Product development and marketing efforts.
• Synthesize and share actionable insights to inform strategic decision-making, product roadmaps, and GTM priorities.
• Develop comprehensive enablement materials, including product collateral, battle cards, competitor analyses, demo scripts, and playbooks, ensuring alignment with product and campaign strategies.
• Collaborate with Marketing to design and deliver educational content, such as blogs, whitepapers, ebooks, and videos, to support demand generation and thought leadership efforts.
• Partner with Sales Enablement teams to train Sales and Client Success teams on messaging, use cases, and market differentiation.
• Lead efforts to collect and integrate feedback from clients, prospects, and partners into product marketing strategies.
• Advocate for client needs and pain points within the organization to shape product enhancements and innovation.
• Partner with Marketing to develop case studies and client stories that highlight product impact and ROI.
• Establish and monitor key performance indicators (KPIs) for product marketing success, such as pipeline contribution, content engagement, win rates, and client adoption.
• Use data to optimize messaging, campaigns, and enablement strategies for continuous improvement.
• Report on the impact of product marketing efforts to senior leadership, providing actionable insights and recommendations.
• Build, develop, and inspire a team of product marketing professionals, fostering a collaborative and results-oriented culture.
• Set clear goals and performance expectations, providing mentorship and development opportunities to advance team members’ careers.
• Encourage innovation and cross-functional alignment to drive shared goals across the organization.

Qualifications 

Minimum Qualifications  

• 10+ years of product marketing experience, including at least 5 years in a senior leadership role, with proven success in high-growth SaaS or technology organizations.
• Demonstrated ability to drive end-to-end go-to-market strategy, messaging, and campaign execution.
• Strong experience partnering with Marketing teams to design campaigns and produce assets for demand generation, thought leadership, and lifecycle engagement.
• Proven ability to work seamlessly with Product, Sales, and Client Success teams to align on priorities and deliver business results.
• Strong analytical skills, with a track record of leveraging data to guide strategy and optimize performance.
• Success in managing and scaling high-performing product marketing teams while fostering professional growth and collaboration.
• Exceptional ability to influence stakeholders and communicate value across all levels of the organization.

Preferred Qualifications 

• Bachelor’s degree in Marketing, Business or a related field; an MBA is preferred.
• Prior experience in a Private Equity-backed organization and familiarity with high-velocity and enterprise SaaS GTM motions.
• Understanding of SaaS product functionality and buyer needs in key verticals such as e-commerce, retail, or technology.

Travel Requirements

• Up to 10% travel

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $160,000-$245,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 15% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As the Director, Client Operations & Planning, you are responsible for driving operational clarity, execution discipline, and strategic alignment across the client organization. This role ensures that strategic priorities translate into measurable operational outcomes through strong governance, performance visibility, and cross-functional accountability. You partner closely with executive leadership, functional VPs, and the CEO Chief of Staff to coordinate enterprise initiatives, strengthen operational planning, and provide executive-level insight into performance and strategic priorities. The Director plays a critical role in ensuring the organization maintains focus on the highest-impact initiatives while enabling leaders to execute with clarity and accountability.

Responsibilities

Client Operations Strategy & Performance

• Own the executive client operations performance package and narrative used for executive leadership team (ELT), board, and investor reporting.
• Develop and maintain clear visibility into operational performance, priorities, risks, and outcomes across the client organization.
• Partner with executive leadership to translate strategic priorities into operational plans and measurable outcomes.
• Ensure alignment of operational initiatives with enterprise strategy and business unit goals.

Enterprise Initiative Portfolio Governance

• Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline.
• Establish governance processes that ensure initiatives are aligned with strategic priorities and appropriately resourced.
• Monitor initiative progress, identify risks, and ensure clear escalation paths to leadership when execution risks arise.
• Maintain transparency across leadership teams regarding priorities, dependencies, and progress.

Cross-Functional Execution & Accountability

• Drive cross-functional accountability across initiatives by working closely with functional leaders to track commitments, timelines, and outcomes.
• Challenge assumptions, timelines, and risks constructively to ensure initiatives remain on track and deliver intended results.
• Facilitate alignment across Sales, Client Operations, Product, Marketing, Finance, and other functional partners to resolve operational dependencies.

Operational Enablement & Standards

• Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices.
• Ensure teams have access to standardized operational frameworks that support scalable execution and consistency across the organization.
• Continuously refine operating models, processes, and internal frameworks to improve efficiency and execution quality.

AI & Operational Innovation

• Own identification and evaluation of AI-enabled operational opportunities across the client organization.
• Develop business cases for automation and AI adoption that improve productivity, efficiency, and operational performance.
• Track adoption, outcomes, and benefits through a structured AI benefits register and operational improvement roadmap.

Expertise Deployment & Strategic Support

• Lead the principal expert bench, ensuring expertise is deployed transparently against the organization’s highest-priority opportunities and initiatives.
• Coordinate subject matter expertise to support complex operational initiatives, strategic projects, and high-impact transformation efforts.

Operational Strategy Alignment

• Own operational strategies for Retail Media, Digital Marketing, and Service Partnerships in partnership with functional leaders.
• Ensure operational plans support strategic growth priorities while maintaining execution discipline and resource alignment.

Executive Communications & Leadership Support

• Build strategic content and performance narratives for Town Halls, Operations Council meetings, executive reviews, and board sessions.
• Partner closely with the CEO Chief of Staff to coordinate executive-level messaging, updates, and leadership alignment.
• Maintain regular engagement with the CEO Chief of Staff to ensure business unit responsiveness to ELT priorities, requests, and strategic initiatives.

Qualifications 

Minimum Qualifications  

• 10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles within technology, SaaS, or complex enterprise environments.
• Experience leading client-facing teams inside a recurring revenue model and owning renewal outcomes. 
• Proven experience leading cross-functional initiatives and driving operational execution across multiple functions.
• Strong strategic and analytical skills with the ability to translate complex data and operational insights into actionable plans.
• Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations.
• Strong executive communication skills with experience preparing materials and insights for senior leadership or board-level discussions.
• Ability to influence senior stakeholders and drive accountability across organizational boundaries.
• Exceptional organizational and program management skills with the ability to manage competing priorities and complex initiatives simultaneously.

Preferred Qualifications 

• Bachelor’s degree in a related field preferred.
• Experience in SaaS, commerce technology, or enterprise software environments.
• Experience working in strategy, consulting, or transformation roles supporting executive leadership.
• Experience implementing operational improvements, automation initiatives, or AI-enabled operational programs.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $155,000-$220,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 15% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

About the Position

Formation Bio is seeking a highly skilled and experienced Senior Director, Biostatistics to join our dynamic team. This critical role will report to the Head of Biometrics and will be responsible for leading and developing the biostatistics team and strategy, driving impactful statistical initiatives, and leveraging biostatistics to advance our drug development processes.

The Senior Director, Biostatistics will play a key role in shaping innovative trial designs, supporting regulatory strategies, and ensuring high-quality statistical contributions across clinical development. They will also collaborate cross-functionally to integrate advanced analytics, data-driven decision-making, and AI applications into our development programs to improve efficiency and increase the probability of success.

Responsibilities

• Strategic Leadership: Lead and develop the Biostatistics team, fostering a high-performance culture aligned with Formation Bio’s mission and values. Provide mentorship and career development to ensure team growth and expertise.
• Statistical Strategy & Innovation: Drive statistical strategy across clinical development programs, incorporating optimal trial designs, simulation-based approaches, and AI/ML applications to enhance efficiency and decision-making. Guide clinical and regulatory strategies to optimize trial design and maximize the probability of success.
• Study Design & Execution: Provide expert statistical input into clinical study design, endpoint selection, analysis planning, and regulatory interactions. Explore innovative trial design options to identify the most effective clinical development strategy that aligns with business needs and optimizes decision-making. Ensure study designs are scientifically rigorous, operationally feasible, and aligned with regulatory expectations. Leverage AI-driven clinical trial automation to enhance study execution, optimize resource allocation, and improve trial efficiency.
• Regulatory & Cross-Functional Collaboration: Partner with Clinical, Data Science, Regulatory, and Business Development teams to support drug diligence, development and regulatory interactions, FDA briefing books, and submission-related activities. Represent Biostatistics in key regulatory meetings (e.g., FDA, EMA) to ensure statistical rigor in clinical development plans.
• Operational Excellence: Establish and refine statistical workflows, SOPs, and best practices to improve efficiency, quality control, and compliance with industry standards.
• Data-Driven Decision-Making: Champion data-driven approaches and quantitative decision-making frameworks, integrating scenario analyses and statistical trial simulations to optimize clinical trial execution and strategic development plans.
• External Engagement: Stay at the forefront of industry trends and regulatory expectations, representing Formation Bio in scientific discussions, conferences, and collaborations.
• Vendor & CRO Management: Oversee and manage statistical vendors, including consulting statisticians and CROs, ensuring high-quality statistical deliverables and compliance with GCP and regulatory standards.

About You

• Ph.D. in Biostatistics, Statistics, or a related field with 10+ years of experience in biostatistics within the pharmaceutical or biotech industry, statistical consulting firms, or CROs supporting clinical development.
• Proven experience leading biostatistics teams and strategies within clinical development.
• Deep expertise in statistical trial designs, adaptive designs, Bayesian methods, and simulation-based approaches for both early and late-stage development.
• Strong understanding of regulatory guidelines for drug development, including FDA and EMA requirements for statistical practice, regulatory submissions, and health authority interactions.
• Experience in quantitative decision-making frameworks to support internal Go/No-Go decisions. 
• Demonstrated track record of leading statistical contributions to progress assets from diligence, early development through regulatory submissions and approvals.
• Ability to collaborate cross-functionally with Clinical, Data Management, Programming, Data Science, Regulatory, and other teams.
• Strong problem-solving skills with the ability to balance scientific rigor with operational efficiency.
• Excellent communication skills, with the ability to convey complex statistical concepts into actionable insights for non-statisticians, senior management, and regulatory agencies.
• Proficiency in SAS, R (S-Plus), and statistical software for sample size calculations (e.g., East, PASS, NQuery). Expert R programming skills are a plus.
• Passion for innovation, AI-driven methodologies, and data-driven decision-making in clinical development.

Total Compensation Range: $311,000 - $385,000

Join Our Team as Clinical Trial, Commercial & R&D Counsel at Axiom

Location: Remote

We are seeking experienced attorneys to support legal teams within the pharma and health systems space. This role focuses on drafting, reviewing, and negotiating a broad range of commercial and research-related agreements, with an emphasis on global work, clinical research organizations (CROs), and research & development (R&D) transactions. Both full-time and part-time opportunities are available.

Key Responsibilities

• Draft, review, and negotiate a wide range of agreements, including:
  • Master Services Agreements (MSAs)
  • Statements of Work (SOWs)
  • Clinical Trial Agreements (CTAs)
  • Non-Disclosure Agreements (NDAs) and Confidential Disclosure Agreements (CDAs)
  • Consulting Agreements
• Provide legal support for global transactions and cross-border collaborations
• Advise on and support engagements with Clinical Research Organizations (CROs)
• Handle R&D-related legal work, including:
  • Pre-clinical research agreements
  • Sponsored research agreements (e.g., industry–academic collaborations)
  • Material Transfer Agreements (MTAs)
• Support licensing and collaboration agreements within the life sciences space
• Partner with business stakeholders, including business development and licensing (BD&L) teams, on strategic and operational initiatives
• Contribute to structuring and negotiating research collaborations and related transactions

Qualifications

• J.D. and active bar membership in good standing
• Experience in the pharmaceutical, biotech, medical device, or health system sectors (a blend is preferred)
• Demonstrated experience in at least one of the following priority areas:
  • Global transactional experience
  • Working with Clinical Research Organizations (CROs)
  • R&D legal work, including pre-clinical and sponsored research
• Familiarity with intellectual property transactions in the life sciences space
• Experience supporting licensing, collaboration, and research agreements
• Strong drafting, negotiation, and stakeholder management skills

Compensation: 

The estimated total compensation for full-time Axiom attorney roles is $104,500-325,000 per year and for non-attorney roles is $71,250-309,750 per year. Compensation decisions are based on various factors, including, but not limited to, experience, skills, certifications, location, and business needs.  Employees may be eligible for additional benefits, including health, dental, and vision insurance; paid holidays and PTO; flexible work arrangements; and professional development opportunities and tools. 

About Axiom: 

For over 25 years, Axiom has pioneered the alternative legal services industry, now serving more than 1,500 legal departments globally with our unique blend of world-class legal talent and advanced AI tools, delivering innovative solutions ranging from that combine top-tier talent with cutting-edge technology. We tackle complex legal matters across 12 practice areas for clients ranging from Fortune 100 to SMBs, empowering our legal professionals to engage in meaningful work that advances their careers. Our Talent NPS score of +71% and our Client NPS score of +64% highlight our commitment to excellence (Reported scores were Axiom’s average for 2025 – the legal industry average NPS score is +35%). Join our forward-thinking community where you’ll keep your career dynamic and multi-faceted, be part of a company that values agility, collaboration, and excellence, and love both the law and your life. 

Learn more about life at Axiom.  

Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in class alterative legal services.   

Diversity is core to our values and we are proud to be an equal opportunity employer. Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender, gender identity, gender identity status, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment. 

Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require accommodations to participate in each stage of the recruitment process. To request an accommodation, please contact benefits@axiomlaw.com. 

Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full data privacy notice is available here.    

Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work. Pursuant to the San Francisco Fair Chance Ordinance, NY Fair Chance Act, and Los Angeles Fair Chance Initiative, we will consider for employment qualified applicants with arrest and conviction records. 

 #LI-LC3

Delivering Customer Success is an important focus for Dataiku. As a Customer Success Engineer (CSE) within our Solutions Engineering team, you’ll help Dataiku’s customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. 

In this technical and consultative customer-facing role, you’ll focus on technical programming to increase adoption through product enablement and one-to-many user engagement. You’ll leverage your understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills to add business value. This role will also partner closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners to accelerate end-user adoption.

How you’ll make an impact 

• Work closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfaction.
• Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform. 
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services.
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers. 
• Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate.
• Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts.
• Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.
• Document and share the adoption status and key information to inform internal forecasting and renewal.
• Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly. 
• When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution. 
• Stay current on Dataiku’s products, competitive landscape, and data science trends.
• Willingness to travel up to 25%.

What you’ll need to be successful

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• Minimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.
• Strong written and oral presentation skills, capable of engaging both business and technical stakeholders.
• Strong technical, analytical, and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.
• Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users
• Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required).
• Preferably located within the Northeast region of the United States. 

What will make you stand out

• Never-ending intellectual curiosity, detail-oriented, and analytical.
• Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL
• Knack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadership.
• Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers.
• Experience in Analytics/AI or other enterprise software (preferred but not required).

Head of Statistics

Overview

NoviSci is a data science organization with a dual mission: 1) developing best-in-class software to support the generation of RWE and 2) executing high-impact, tech-enabled scientific consulting and research.

We are seeking a Head of Statistics who will own the statistical functional area- serving as the center of excellence for statistical rigor, methodology, methods standardization, and professional development across the organization. This is a hands-on leadership role for a methodologist who wants to build: building a team, building methods, and building the statistical backbone of real-world evidence software.

You will work shoulder-to-shoulder with the Head of Science, Product, Engineering, and Statistical Software Development, translating advanced causal inference and epidemiologic methods into robust software requirements, clear APIs, and scalable analytical tools. If you enjoy making hard statistical problems accessible, and care deeply about scientific credibility, this role is for you.

Statistical leadership & strategy

• In collaboration with the Head of Statistical Software Development, define and execute the statistical methods roadmap across products and services
• Serve as the functional center of excellence for statistical rigor, methods standardization, code reproducibility, and adoption of advanced causal inference and epidemiologic methods for real-world data
• Lead the development and implementation of causal inference, advanced epidemiologic, and statistical methods for real-world evidence generation, ensuring scientific rigor, transparency, and reproducibility
• Guide the design of longitudinal and observational study workflows, including uncertainty quantification and sensitivity analyses
• Represent NoviSci’s statistical perspective with external partners, clients, collaborators, and at scientific venues as a subject-matter expert

Product partnership (requirements, architecture, APIs)

• Collaborate with Product, Statistical Software Development, and Engineering to:
• Translate statistical and methodological needs into product requirements and roadmaps
• Advise on high-level system and architecture decisions
• Co-design API specifications (inputs/outputs, parameterization, defaults, error handling, diagnostics) and review PRDs/tech specs for statistical fidelity
• Provide reference implementations and simulation harnesses used as ground truth for verification; help design CI checks and validation datasets
• Establish documentation standards for methods notes, assumptions, and user-facing guidance

High-value scientific delivery

• Serve as a senior statistical contributor on select research pods, providing high-level expertise, validating analyses, and pioneering new methods
• Architect statistical designs for causal estimation of complex interventions under confounding, missingness, and dependent censoring
• Develop and review statistical analysis plans (SAPs), code, figures, and outputs for validity, reproducibility, and regulatory readiness
• Support quality and compliance processes in partnership with the Head of Operations, ensuring analysis validation, audit trails, and reproducibility standards are met

Thought partnership for clients

• Act as a senior statistical advisor to client teams (HEOR, Med Affairs, Epi); help mature their internal evidence pipelines and governance
• Evaluate statistical methodology choices for complex study designs, including distributed and federated analyses
• Guide clients on methods choices for regulatory submissions and HTA assessments

Team building & mentorship

• Serve as functional manager for all statisticians: hire, mentor, train, and conduct performance reviews
• Develop and enforce standards and SOPs for statistical analysis, code reproducibility, and methods adoption across the statistics group
• Foster a rigorous, supportive, and learning-oriented culture within the statistics functional group
• Uplevel engineers and PMs on statistical, advanced epidemiologic methods, including causal inference; uplevel statisticians on software craft (versioning, testing, CI/CD, profiling)

Required background

• PhD (or equivalent) in Biostatistics, Statistics, Epidemiology, or a related quantitative field
• 4+ years of post-doctoral experience spanning causal inference, advanced epidemiologic methods, statistical software development, and real-world data (claims, EHR, registries)
• Demonstrated track record of leading complex observational studies through publication and/or regulatory use
• Deep, hands-on expertise in causal inference and advanced epidemiologic methods for real-world data, including:
• Target trial emulation
• IP weighted estimators for confounding, missingness, and censoring
• Clone-censor-weighted estimation of dynamic treatment regimens
• Marginal structural models (MSMs), IPTW, and IPCW
• Uncertainty quantification and sensitivity analysis
• Proven ability to translate statistical and methodological requirements into product requirements, architecture trade-offs, and API designs in close partnership with engineering
• Strong experience with R, including package development, testing, and performance profiling
• Experience collaborating closely with software engineers in a production or near-production environment
• Evidence of thought leadership (publications, invited talks, open-source contributions, or methods papers)

Nice-to-have background

• Experience designing statistical APIs or platforms used by external customers
• Familiarity with regulatory expectations for RWE (e.g., FDA, EMA guidance on real-world evidence)
• Experience with CMS/Medicaid data governance and multi-source linkage/tokenization
• Prior experience managing or mentoring senior statisticians or data scientists
• Experience working in a fast-paced, product-driven or startup environment
• Comfort with protocol/report generators and figure/table QA pipelines (e.g., Quarto/R Markdown)
• Fluency with AI/ML coding tools (e.g., GitHub Copilot, Cursor) and comfort incorporating them into statistical programming and reproducible research workflows

If you’re excited to advance the science of real-world evidence in an environment where statistical rigor directly shapes both client impact and software innovation, NoviSci is the place for you. We’re building something important together, and we’d love for you to be a part of it.

What We Offer You

• Comprehensive health, dental, and vision coverage for you and your family
• 401(k) with company match
• Generous PTO and company holidays
• Paid parental leave
• Hybrid role: Located in Research Triangle Park, North Carolina

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

We are seeking a Senior Software Engineer to take an AI voice agent platform from working concept to shipping, revenue-generating product.

This isn't an R&D role. The research phase proved the concept works. The engine runs — now we need to build the car around it. We're looking for someone who builds products — someone who ships code to real customers, watches how they use it, and ships again next week. You'll be joining a small, high-caliber team with deep voice and telephony expertise, and your job is to help us turn that foundation into a SaaS platform that resellers can white-label and deploy for thousands of SMBs.

The Innovation Studio operates like a startup — backed by the infrastructure of a public company. We optimize for learning speed, not perfection. If you've spent your career inside enterprise release processes and that's where you're comfortable, this isn't the right fit. If you've been waiting for a team that ships at the pace of a startup but sits on top of a global communications network — keep reading.

How You Work Matters As Much As What You Know:

This is a senior IC role. You lead by example, not management authority.

• Engineering Fundamentals Are Non-Negotiable: You understand software design, system architecture, and why things break at scale — not because you read about it, but because you've built through it.
• Product Shipping Experience: You've built and launched products that real customers use — ideally in a startup or high-growth environment. Prototypes and POCs don't count.
• AI as a Force Multiplier, Not a Crutch: You've embraced AI development tools as a core part of how you work. You use AI to move faster while your experience and judgment ensure the output is sound.
• Deep Instincts Over Blind Trust: When AI generates code, you know whether it's good — and more importantly, you know when it's subtly wrong.
• Full-Stack Fearlessness: When you hit an unfamiliar domain, your instinct is to pick it up and move fast — using AI to operate across the full stack without sacrificing quality.

This combination — strong fundamentals amplified by AI fluency — is a first-class requirement, not a nice-to-have.

What You'll Do:

• Ship the Product: Build the SaaS platform layer that turns our AI voice agent into a multi-tenant, revenue-generating product — tenant management, partner APIs, configuration workflows, onboarding UX, operational dashboards, and the glue that holds it all together.
• Work Everywhere in the Stack: Backend services, frontend, infrastructure, AI pipeline — you go where the highest-priority work is. Role boundaries slow teams down; you ignore them.
• Close the Loop: Get features in front of real partners and real SMBs fast. You measure your work by what users do with it, not by what got merged.
• Lead Through Craft: You earn influence through code quality, smart trade-offs, and velocity — not title or tenure. You raise the bar through code review, design discussions, and pairing.
• Automate the Bottlenecks: When something in the dev cycle is slow or repetitive, your instinct is to script it, agent it, or eliminate it. You don't just build the product — you accelerate the system that builds it.

The Mindset:

Comfortable in Ambiguity: Requirements are evolving, priorities shift weekly, and the roadmap is measured in weeks, not quarters. That energizes you.Entrepreneurial Instinct: You think about the product, not just the code. You care whether what you built actually moves the business forward.Pragmatic over Clever: You prefer boring technology that scales over shiny technology that breaks. You build guardrails and observability — then move fast inside them.Low Ego, High Ownership: You're here to ship a product, not to be the smartest person in the room. You'll pick up whatever task moves the team forward, whether it's glamorous or not.

Nice-to-Haves:

• Experience with real-time systems, voice/telephony, or conversational AI
• Hands-on experience with LLMs, agentic AI, prompt engineering, or model fine-tuning
• Experience building multi-tenant SaaS platforms or B2B2B products

What Success Looks Like:

• A real product, not a demo: A deployable, sellable platform with paying customers.
• Weekly improvement loops: Shipping and learning from real partner and customer feedback every week.
• Operational confidence: Clear dashboards, measurable quality, fast incident response, and releases you can trust.
• Scale trajectory: A system designed to grow into tens of thousands of agents without collapsing under its own complexity.

Why This Role:

Startup pace and ownership — without building distribution from scratch.A serious communications backbone (global network + deep telephony expertise) already underneath you.A team that's ready to shift from "the concept works" to "customers pay."

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Senior Revenue Accountant

Relay, a Raleigh-based venture backed technology company, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Senior Revenue Accountant who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution incorporates software and AI to offer a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. 

This role will be based in our Raleigh, North Carolina HQ. 

What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Finance team to support this growth!

As the Senior Revenue Recognition Accountant, you will manage and execute the Company's revenue accounting function. This role encompasses handling all revenue recognition and accounting activities, performing critical contract reviews, and collaborating directly with the Senior Manager of Revenue Accounting to advise internal business partners on complex revenue arrangements. Success in this position requires building strong, cross-functional relationships with Sales, Operations, Legal, and Finance teams (including Billing and FP&A).

What you will do:

• Develop a deep understanding of Relay products and the order-to-cash cycle to provide accurate revenue recognition guidance based on authoritative literature and company’s policies
• Responsible for the preparation of monthly revenue recognition journal entries, AR, unbilled receivable and deferred revenue reconciliations, and other monthly close related tasks as assigned
• Review sales/purchase orders, specific customer contracts and invoices for completeness, accuracy, and proper revenue accounting treatment including multiple performance obligations arrangements. Document and account for new sales or renewal contracts in accordance with ASC 606
• Analyze and communicate the monthly P&L performance (specifically revenue and cost of revenue) through the preparation and presentation of concise financial summaries for monthly close meetings
• Prepare and review of detailed workpapers and supporting schedules, ensuring readiness for external audits and due diligence requirements
• Document, update and refine the Company’s revenue recognition policy as well as participate in continuous improvements to further scale and streamline our revenue process 
• Assist the Sr. Manager, Revenue Accounting in developing and implementing best practices for revenue recognition processes, and internal procedures. 
• Collaborate closely with FP&A to ensure alignment on the calculation and reporting of key internal revenue metrics and KPIs
• Partner with the Billing team to execute monthly collections analysis and accurately calculate the A/R allowance 
• Support broader accounting team initiatives and special projects through cross-functional collaboration

If this sounds like a great new professional adventure and you are looking to work in a supportive and growing business apply now! Our team is excited to hear from you!

What you will have:

• 4-6 years of public accounting
• BA/BS degree in Accounting, Business, Finance, or other relevant field
• CPA designation or currently pursuing a CPA
• Deep understanding and knowledge of US GAAP, as well as accounting and financial processes
• Advanced proficiency in Microsoft Excel
• Attention to detail and a solution-oriented mindset
• Strong verbal and written communication skills
• Positive attitude and self-motivated
• Ability to establish priorities, work independently, and execute autonomously, close deadlines
• Flexibility with the ability to work in a fast-paced, changing environment

What would be preferred: 

• Extensive hands-on experience and understanding of ASC 606 revenue recognition and experience in revenue accounting
• Experience with accounting at a SaaS company
• Experience working in NetSuite
• Experience with general ledger accounting

About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth's Research & Development (R&D) team is at the forefront of exploring and harnessing transformative technologies to define the next generation of communication experiences. We operate as a small, agile, and T-shaped group, diving deep into emerging areas like Artificial Intelligence and Machine Learning. We're seeking a highly motivated AI/ML Engineer to join this dynamic team in our Raleigh, NC headquarters.

You thrive in a collaborative, fast-paced environment where you can rapidly iterate on ideas and prototypes. You have a startup mentality, comfortable with ambiguity and driven by a relentless curiosity to explore, build, and learn. If you're passionate about applying cutting-edge AI/ML, especially Large Language Models (LLMs), to solve real-world problems and shape future products, this is the role for you. This position requires working full-time from our Raleigh office.

What You'll Do:

• Dive deep into the latest AI/ML research, particularly in the LLM space, identifying opportunities relevant to Bandwidth's domain.
• Design, build, and test proof-of-concepts and prototypes for novel AI-powered features and services.
• Implement and integrate AI/ML models, including those based on LLMs, into potential future Bandwidth offerings.
• Collaborate intensely within a small, cross-functional R&D team, sharing knowledge and contributing to a T-shaped skill set.
• Experiment with various AI techniques, including advanced prompting strategies, Retrieval-Augmented Generation (RAG), and potentially agentic systems.
• Stay constantly updated on the rapidly evolving AI landscape, evaluating new tools, models, and methodologies.
• Leverage LLM-powered IDEs and development tools (like GitHub Copilot, Cursor, etc.) to accelerate the innovation cycle.
• Clearly articulate and present research findings, experiment results, and prototype demonstrations to technical and non-technical stakeholders.

What You Need:

• Bachelor’s degree in Computer Science, AI, ML, or a related technical field, or equivalent practical experience.
• Demonstrable expertise and hands-on experience in Artificial Intelligence and Machine Learning, with deep knowledge in at least one specific AI domain (e.g., NLP, LLMs, Speech Recognition).
• Proven experience (typically 3+ years) designing, building, and evaluating AI/ML models and systems.
• Strong programming skills, particularly in Python and familiarity with common ML libraries/frameworks (e.g., PyTorch, TensorFlow, scikit-learn, Hugging Face).
• Solid understanding and practical experience with Large Language Models (LLMs) and associated concepts, including Retrieval-Augmented Generation (RAG) and various prompting techniques (e.g., Zero-shot, Few-shot, Chain of Thought).
• Experience implementing services or applications built on top of foundational LLMs (via APIs or open-source models).
• Proven ability to thrive in a small, highly collaborative team environment with an urgent, results-oriented culture. Significant experience in startups or similar fast-moving, resource-constrained organizations is highly desirable.
• A relentless curiosity and passion for exploring new technologies and techniques in the AI/ML space.
• Experience using LLM-powered IDEs or coding assistants.
• Excellent problem-solving skills and the ability to navigate ambiguity.
• Must be able to work full-time from the Bandwidth headquarters in Raleigh, NC.

Bonus Points:

• Master’s degree or PhD in Computer Science, AI, ML, or a related field.
• Experience with LLM training, fine-tuning (e.g., LoRa), and/or developing custom evaluation benchmarks.
• Familiarity with advanced AI architectures and concepts such as agentic systems (e.g., ReAct), multi-modal models, Mixture of Experts (MoE), or LLM tooling/external capabilities.
• Experience with MLOps practices and cloud-based ML platforms (e.g., AWS SageMaker, Azure ML, Google AI Platform).
• Familiarity with AI Developer and Agentic Frameworks (e.g., OpenAI, LangChain, CrewAI, Autogen)
• Experience contributing to AI/ML research, publications, or open-source projects.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

NoviSci, a division of Target RWE, is a data science organization with a dual mission:

1.  Developing best-in-class software to support the generation of RWE and
2.  Executing high-impact, tech-enabled scientific consulting and research.

Overview

We are currently seeking a Senior Epidemiologist to join a team of epidemiologists, statisticians, data engineers, and software developers. Together, you will lead the design and implementation of research studies using complex, real-world data. In this role, you will apply leading-edge methodology in epidemiology and statistics to solve important problems in health care.  

What You’ll Do

• Independently design and conduct research studies using advanced epidemiologic and statistical methods, such as causal inference and machine learning
• Lead a cross-functional technical team to ensure scientific integrity and methodological rigor across all phases of the study lifecycle including initial design, protocol development, implementation of statistical analysis, and dissemination of results
• Serve as a key scientific point of contact, engaging directly with clients and external collaborators. Comfort and proficiency in client-facing roles are essential skills 
• Disseminate study findings via study reports, presentations to internal and external stakeholders, peer-reviewed publications, and abstracts and presentations at professional conferences
• Provide technical support to the business development team to develop competitive scientific proposals 

What You’ll Bring

• Advanced degree (PhD or equivalent) in epidemiology, biostatistics, or a related quantitative discipline
• 4+ years of post-doctoral experience, preferably in a biotech or scientific consulting environment
• Experience with observational research methods for causal inference (e.g., inverse probability weighting, negative control outcomes/exposures, target trial emulation, quantitative bias analyses) coupled with a genuine intellectual curiosity to dig deep and explore novel approaches to answer hard questions
• Demonstrated experience leading research projects teams from conception to publication 
• Experience with administrative claims or electronic health record data, including familiarity with using diagnosis, procedure, and medication coding algorithms to operationalize eligibility criteria, exposure status, and clinical outcomes in real-world data.
• Strong aptitude for precise and impactful scientific writing evidenced by a record of scientific publications demonstrating expertise in observational study design, analysis, and interpretation. 
• Strong organizational and planning skills including an ability to independently troubleshoot problems and think analytically in a fast-paced environment
• Willingness to take initiative while maintaining open lines of communication with colleagues and senior leadership. 
• Excellent time management skills and ability to multi-task and prioritize work

Nice-to-Have Background

• Expertise in statistical programming using R
• Experience mentoring junior research staff

If you’re excited to help support meaningful healthcare research, where your expertise directly contributes to rigor, trust, and improved patient outcomes, NoviSci is the place for you. We’re building something important, and we’d love for you to be a part of it.

What We Offer You

• Comprehensive health, dental, and vision coverage for you and your family
• 401(k) with company match
• Generous PTO and company holidays
• Paid parental leave
• Hybrid role: Located in Research Triangle Park, North Carolina

At Target RWE, our mission is driven by a deep commitment to people, whether it’s the patients we serve, the partners we collaborate with, or the dedicated team members who power our work. As a purpose-driven organization, we leverage real-world data to advance clinical research and inform better healthcare decisions. We foster a collaborative environment where every voice is heard, every idea has an impact, and every contribution helps improve lives. If you're seeking a place where your work truly matters, join us to advance science.

Overview

In this role, you will be a foundational member of Target RWE’s Quantitative Sciences (QS) organization, helping to establish Target as a leader in rigorous, reproducible, and regulatory-grade evidence generation. You will serve as a scientific owner of Target’s data, developing deep expertise in its structure, quality, and applications while helping to build scalable data validation, curation, and analytic processes that ensure reliability and usability.

Working closely with cross-functional partners in Product, Engineering, Clinical Operations, and Medical Science, you will design and execute analyses that demonstrate the value of Target’s data, support customers across life sciences, regulatory, and academic settings, and build scalable, standardized analytic approaches for real-world evidence generation.

What You’ll Do

1. Data Ownership and Quality 

• You will establish Target’s data as a trusted, validated scientific asset.
• Ensure Target’s data are accurate, complete, and fit for regulatory and scientific use by building systems and practices that establish trust in data integrity and readiness for analysis.
• Develop deep expertise in Target’s data, understanding its structure, provenance, strengths, and limitations.
• Design and implement validation frameworks, data quality checks, and “fitness-for-use” assessments.
• Create and maintain data dictionaries and documentation that promote transparency and reproducibility.

2. Analytical excellence 

• You will apply advanced analytic methods and scientific rigor to generate reliable, reproducible, and regulatory-grade real-world evidence from Target’s data assets.
  • Support the design and execution of retrospective and prospective studies using Target’s data assets.
  • Develop statistical analysis plans and analytic code for descriptive, comparative, and predictive analyses.
  • Design and implement scalable, reusable analytic frameworks and modular code structures that support consistent execution across therapeutic areas and data products.
  • Apply best practices in methodology, version control, code review, and documentation to ensure reproducibility.
  • Translate complex results into clear visualizations and insights for scientific, regulatory, and client audiences.
  • Contribute to publications, abstracts, and collaborations that advance Target’s scientific reputation and influence.

3. Cross functional partnership

• You will work cross-functionally to connect data, science, and strategy, ensuring Target’s evidence generation aligns with customer needs and business goals.
• Partner closely with Commercial, Medical Science, Product, Data Insights, Engineering, and Clinical Operations teams to align on data strategy and analytic priorities.
• Serve as the internal “voice of the customer,” anticipating how clients, regulators, and researchers will use Target’s data.
• Participate in client and partner meetings to demonstrate the validity and value of Target’s data products.
• Leverage your deep knowledge of Target’s data assets to guide internal teams and external partners, anticipating analytical and operational challenges and helping to shape data use strategies.
• Translate analytic findings and data characteristics into clear, client-facing materials that demonstrate Target’s data quality, representativeness, and scientific utility.

What You’ll Bring

• Advanced degree (MS or PhD) in biostatistics, epidemiology, health economics, bioinformatics, data science, or a related quantitative field. 
• 5-10+ years of experience working with real-world data (e.g., EMR, claims, registry, or clinical trial data).
• Strong programming expertise in R, and experience with reproducible analytic frameworks.
• Proven expertise in data quality assessment, validation, and curation workflows.
• Demonstrated ability to build and maintain reproducible coding practices and scalable analytic processes that enable efficiency, transparency, and consistency across studies.
• Strong communication, presentation and collaboration skills with cross-functional technical and scientific teams.
• Demonstrated ability to translate data insights into actionable scientific or business recommendations.

What we offer you

• Hybrid work — 3 days/week in our brand-new office!
• Comprehensive health, dental, and vision for you and your family
• 401(k) with company match
• Generous PTO and company holidays
• Paid parental leave