Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion.

As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts. You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You serve as a trusted technical advisor who helps customers drive outcomes with Pendo.

This role is based in our Raleigh office.

What this looks like day-to-day

• Customer acquisition: Partner with Account Directors to understand customer pain, business goals, and technical requirements. Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.
• Technical discovery and implementation: Lead discovery conversations across product stacks, integration environments, and customer goals. Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.
• Adoption and value: Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations. Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.
• Retention and expansion: Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale. Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value.
• Risk ownership: Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers. Document risks in Salesforce, build mitigation plans with Account Directors, execute resolutions, and escalate to leadership when broader support is needed.
• Account operations: Maintain accurate account documentation in Salesforce and keep Account Directors informed on priorities, risks, and next steps. Use tools including Salesforce, Pendo admin, Gong, and AI workflows to support account research, call preparation, knowledge capture, and troubleshooting.
• Team contribution: Contribute to the Customer Engineering knowledge base, document fixes, share playbooks, and coach peers. Own outcomes beyond your portfolio by helping improve how the team works, scales, and solves recurring technical challenges.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 3 to 5 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.
• Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations.
• Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.
• Ability to explain technical concepts clearly to technical and non-technical audiences, including customers, Account Directors, and internal stakeholders.
• Experience working in enterprise software and complex B2B customer environments.
• Active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.
• Ability to operate effectively in a pod model by knowing when to lead, when to partner with an Account Director, and how to stay aligned across the customer lifecycle.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.
• Familiarity with product management, user experience, or digital transformation domains.
• Experience with data integration, event tracking, or analytics instrumentation.
• Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected On-Target Earnings (OTE) range for this role is USD $158,959 - USD $198,699, with a 70/30 base-to-variable compensation split.

Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Senior Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a South East territory. 

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Senior Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a East Coast territory. 

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

As the AI GTM Engineer, Growth Marketing, you’ll build and scale the technical foundation behind MaintainX’s acquisition engine. Reporting to the VP, Growth Marketing & Strategy, this is a hands-on, embedded role within the Growth Marketing team, where you will partner directly with marketers to design, build, and launch campaigns powered by automation and AI. You won’t operate as a separate engineering function, you’ll work side-by-side with Customer Marketing, Performance Marketing, SEO & GEO, Lifecycle, and Field Marketing teams to turn campaign ideas into scalable systems and live experiments. This role is critical to building an AI-native, system-driven marketing engine at MaintainX, enabling us to scale acquisition through automation, personalization, and experimentation.

What you'll do:

• Partner with Marketing to Build & Launch Campaigns
• Work directly with Growth marketers to ideate, design, and launch acquisition campaigns
• Translate campaign ideas into scalable systems, automations, and experiments
• Rapidly prototype and iterate on new growth plays (landing pages, outbound, paid, lifecycle)
• Build Systems That Power Campaign Execution
• Develop tooling for programmatic landing pages, ad creative generation, and email workflows
• Enable marketers to launch campaigns faster through reusable systems and automation
• Balance speed (quick tests) with scalability (systems that can be reused)
• Embed AI into Marketing Workflows
• Partner with marketers to identify high-leverage use cases for AI in campaigns
• Build and deploy AI-driven systems for:
• Creative generation and testing
• Personalization across channels
• Outbound messaging and sequencing
• Turn one-off experiments into repeatable campaign infrastructure
• Own Experimentation with Marketing
• Co-design and implement experiments across paid, SEO, lifecycle, and web
• Build tooling to track performance, attribution, and testing outcomes
• Enable faster, data-driven iteration across campaigns

Audience, Segmentation & Personalization

• Partner with marketers to define target audiences and ICP segments
• Build systems to dynamically segment, enrich, and activate audiences across channels
• Enable real-time personalization across the funnel

• Marketing Data & Performance
• Ensure clean data flows from marketing channels into CRM and analytics systems
• Build dashboards and reporting layers for campaign performance and funnel metrics
• Improve visibility into CAC, conversion rates, and pipeline generation 

What you’ll bring:

Technical Skills

• Strong programming ability (Python, JavaScript, or similar)
• Experience working with APIs, automation frameworks, and event-driven systems
• Strong SQL skills and experience with data warehouses (Snowflake, BigQuery, etc.)
• Experience integrating tools like Salesforce, HubSpot, Segment, Webflow, etc.
• Experience deploying AI/LLM workflows into production
• Marketing Systems Experience
• Experience working closely with marketing teams to build and launch campaigns
• Strong understanding of paid media, SEO, lifecycle marketing, and web conversion flows
• Experience building systems that directly support campaign execution and optimization
• Mindset
• Thinks like a marketer, builds like an engineer
• Optimizes for speed, iteration, and measurable impact
• Focused on pipeline and revenue outcomes, not just outputs
• Defaults to automation and scalable systems over manual work

About you:

• 5+ years in growth engineering, marketing engineering, or technical growth roles, with experience building systems that support marketing and acquisition.
• Strong ability to partner with marketers to design and launch campaigns, and translate those into scalable systems and automation.
• Proficiency in SQL and at least one programming language (e.g., Python, JavaScript), with experience building scripts, workflows, or internal tools.
• Experience working with APIs, data pipelines, and integrating marketing tools (e.g., Salesforce, HubSpot, Segment).
• Experience applying AI/LLMs to automate or scale marketing workflows (e.g., content generation, personalization, outbound).
• Solid understanding of paid media, SEO, lifecycle marketing, and experimentation frameworks.
• Strong analytical skills with experience in testing, attribution, and performance measurement.
• Entrepreneurial mindset: thrives in fast-paced, test-and-learn environments with a bias toward speed and execution.
  
  

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job?                  

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking new graduates who have a passion for technology and education. You will dive into our code base and immediately contribute to our three extremely impactful educational products and build new, innovative products. You can fine-tune your existing skills and learn new ones as you work on one of our many teams. You’ll be able to work with our Core Technology team in back-end engineering, Front-end group using cutting-edge technologies like React, Mobile team in implementing iOS and Android apps, or our Full-stack teams who seek engineers interested in doing it all.

We find it immensely satisfying to develop products that impact the lives of millions, and we are eager to have you join our team.

This position requires you to be in our Raleigh, NC, area office. H1B sponsorship is available for this position. #LI-EM1 

WHAT YOU'LL BE DOING

As a Software Engineer, you will build the back-end wiring, application logic, and UI that engage our users. You will find and use the best technologies to add features and create new products. You’ll be involved in all aspects of the development process – including design, coding, testing, debugging, and tuning. You will own your projects from start to end as they travel through our fast-paced development cycle. In addition to working with your fellow engineers, you’ll collaborate with other teams to design amazing products that meet the needs of our users, who are students and teachers all over the world.

TECHNOLOGY

Our server-side stack currently includes Linux, Apache, Java, Scala, Python, and Oracle. For our iOS app development, we use Swift. Our front-end code is written in JavaScript (including the React and D3 libraries, and ES6). Of course, the specific technologies and languages you use will vary by project and according to your own interests or specialization areas.

WHAT WE'RE LOOKING FOR

• Bachelor's or advanced degree in computer science or a related discipline
• Excellent programming skills
• Strong analytical-reasoning and problem-solving skills
• Ability to work both independently and with a wide variety of teams
• Knowledge of Unix, Python, Java, SQL, or JavaScript is a plus
• Passion for improving education through technology

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the talent to match.

The Integration Developer plays a critical role in our post-sales team by collaborating closely with Integration Consultants to design, develop, and implement customized integration solutions that address our clients' unique integration needs. This position requires a deep understanding of integration technologies, excellent teamwork, and technical expertise to ensure the successful delivery of integration projects.

What you’ll do:

• Work in partnership with Integration Consultants to understand client integration requirements and business processes.
• Collaboratively design, develop, and implement integration solutions that align with client objectives.
• Provide technical guidance and support to Integration Consultants and clients.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Design and develop customized integration solutions, leveraging relevant APIs, connectors, and data transformation techniques.
• Work with the MaintainX Engineering and Product Team to prioritize and discuss customer integration requirements.
• Knowledge of Tech Stack components: TypeScript / NodeJS / React / ReactNative / and MySQL.
• Ensure the reliability, security, and performance of integration solutions through rigorous testing and quality assurance.
• Create and maintain detailed technical documentation, including technical specifications, code documentation, and progress reports.
• Communicate project status and technical details to both internal teams and clients.
• Assist in debugging and troubleshooting technical issues that may arise during the integration process.
• Provide ongoing technical support to clients, ensuring their integration projects run smoothly.
• Work in close coordination with cross-functional teams, including Integration Consultants, project management, and other relevant stakeholders, to ensure seamless project delivery.
• Participate in project planning, scoping, and timeline management.

About you:

• 3+ years experience in software development. This may include, but is not limited to, prior roles in solutions architecture, software engineering, or software development.
• Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or related field.
• An ability to understand how to organize and consolidate customers’ data in various formats and from various source applications. 
• Proficiency in programming languages (JavaScript), APIs, middleware platforms, and data transformation.
• Ability to translate business requirements into technical solutions.
• Detail and process-oriented, with the ability to manage projects spanning external and internal stakeholders.
• Strong problem-solving and debugging skills.
• Critical thinking mindset and scrappy enough to think on your feet for customers.
• Excellent written and verbal communication skills.
• Ability to adapt to evolving project requirements and effectively work in a team.

Bonus if you have:

• Experience with ERPs such as SAP, Oracle, JD Edwards, NetSuite, Microsoft Dynamics AX, Sage Intaact ,and other 3rd party integrations.
• Experience in the manufacturing industry.
• Knowledge of IoT Sensors, Historians, SCADA, PLCs and Industry 4.0 Technologies.
• Familiar with Integration Tools such as Workato, Tray.io, and/or Zapier. 

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Teachers Pay Teachers (TPT), the most beloved educator brand used by 85% of K-12 teachers in the US and the world’s largest catalog of educator-created content, is seeking Software Engineers who have a passion for technology and education to help us add new features and continue to build out our successful educator-focused marketplace. You’ll be tackling problems big and small - from search & personalization to multi-service orchestration to building a resilient API. 

This position requires you to be in our Raleigh, NC, area office. 

Teachers Pay Teachers (TPT), the most beloved educator brand used by 85% of K-12 teachers in the US and the world’s largest catalog of educator-created content, is seeking Senior Software Engineers who have a passion for technology and education to help us add new features and continue to build out our successful educator-focused marketplace. You’ll be tackling problems big and small - from search & personalization to multi-service orchestration to building a resilient API. 

This position requires you to be in our Raleigh, NC, area office. 

WHAT YOU'LL BE DOING

• Work with a team of talented engineers, both starting projects from scratch and also working within the existing code base 
• Build the back-end wiring, application logic and UI for our products 
• Drive the development process for your team, including designing, coding, documenting, testing, debugging and tuning
• Provide accurate estimates, evaluate feasibility and assess new platforms and technologies for project implementations
• Collaborate and communicate clearly across multiple development teams to design and release amazing products
• Mentor teammates, communicate and teach your learnings

WHAT WE'RE LOOKING FOR

• 6+ years of experience in software engineering
• Bachelor’s or advanced degree in Computer Science or a related discipline
• Excellent programming skills in an object-oriented language
• Experience with web development practices and tools, including SQL databases, caching strategies, backend APIs, Javascript, and CSS
• Experience with building, scaling, and monitoring resilient systems
• Strong communication skills
• Strong analytical-reasoning and problem-solving skills
• Passion for improving education through technology

MaintainX est la plateforme la plus utilisée au monde en matière de gestion des actifs et d'intelligence du travail pour les environnements industriels et de première ligne, avec plus de 13 000 clients dont Duracell, Shell, Cintas et Brenntag. Nous avons levé 150 millions de dollars lors de notre série D, menée par Bessemer Venture Partners et Bain Capital Ventures, portant notre financement total à 254 millions de dollars, et évaluant l’entreprise à 2,5 milliards de dollars. Nous figurons également au prestigieux classement Forbes Cloud 100 2025, qui répertorie les 100 meilleures entreprises infonuagiques privées à l'échelle mondiale.

Le Développeur Senior d'Intégration joue un rôle essentiel dans notre équipe post-vente en collaborant étroitement avec les Consultants en Intégration pour concevoir, développer, diriger et mettre en œuvre des solutions d'intégration personnalisées répondant aux besoins d'intégration de nos clients. Ce poste nécessite une compréhension approfondie des technologies d'intégration (solutions iPaaS), des logiciels ERP et de fabrication, un excellent esprit d'équipe et une expertise technique pour assurer la réussite des projets d'intégration.

Ce que vous ferez :

• Travailler en partenariat avec les Consultants en Intégration pour comprendre les exigences d'intégration des clients et leurs processus métier.
• Concevoir, développer et mettre en œuvre collaborativement des solutions d'intégration alignées sur les objectifs des clients.
• Fournir des conseils et un soutien technique aux Consultants en Intégration, Développeurs d'Intégration et aux clients.
• Appliquer vos compétences techniques pour fournir des conseils d'intégration experts sur la meilleure utilisation de nos API REST ouvertes.
• Concevoir et développer des solutions d'intégration personnalisées pour des plateformes tierces complexes, en utilisant une combinaison de techniques d'intégration.
• Travailler avec l'équipe d'ingénierie et de produit de MaintainX pour aider à prioriser les exigences d'intégration des clients et créer des points de terminaison API pertinents.
• Assurer la fiabilité, la sécurité et les performances des solutions d'intégration grâce à des tests rigoureux et à l'assurance qualité.
• Guider les clients et leurs équipes informatiques à travers les intégrations logicielles sur site et basées sur le cloud.
• Créer et maintenir une documentation technique détaillée, y compris les spécifications techniques, la documentation du code et les rapports d'avancement.
• Communiquer le statut des projets et les détails techniques aux équipes internes et aux clients.
• Aider à déboguer et à résoudre les problèmes techniques qui peuvent survenir pendant le processus d'intégration.
• Fournir un soutien technique continu aux clients, en s'assurant que leurs projets d'intégration se déroulent sans heurts.
• Travailler en étroite coordination avec les équipes transversales, y compris les Consultants en Intégration, la gestion de projet et les autres parties prenantes pertinentes, pour assurer une livraison fluide des projets.
• Participer à la planification des projets, à la définition de la portée et à la gestion des délais.

À propos de vous :

• Plus de 4 ans d'expérience en développement logiciel, y compris, mais sans s'y limiter, des rôles antérieurs en architecture de solutions, ingénierie logicielle ou développement logiciel.
• Diplôme de baccalauréat en informatique, systèmes d'information de gestion, ingénierie ou domaine connexe.
• Capacité à comprendre comment organiser et consolider les données des clients dans divers formats et à partir de diverses applications sources.
• Maîtrise des langages de programmation (JavaScript), des API, des plateformes middleware et de la transformation des données.
• Connaissance des composants de la pile technologique : JavaScript / TypeScript / NodeJS / React / ReactNative / GraphQL et MySQL.
• Solide connaissance et expérience avec les plateformes ERP telles que SAP, Oracle, Microsoft, JD Edwards, Sage et d'autres plateformes tierces.
• Expérience avérée avec les outils d'intégration tels que Workato, Boomi, Tray.io et/ou Zapier.
• Solide expérience en développement et gestion d'API.
• Expérience du support des intégrations avec des systèmes sur site et basés sur le cloud.
• Connaissance de l'architecture réseau et des principes de sécurité.
• Capacité à traduire les exigences métier en solutions techniques.
• Orientation vers les détails et les processus, avec la capacité de gérer des projets impliquant des parties prenantes externes et internes.
• Solides compétences en résolution de problèmes et en débogage.
• Esprit critique et suffisamment débrouillard pour trouver des solutions rapidement pour les clients.
• Excellentes compétences en communication écrite et verbale.
• Capacité à s'adapter aux exigences de projet évolutives et à travailler efficacement en équipe.
• Expérience démontrée dans un environnement à rythme rapide.

Atouts supplémentaires :

• Expérience dans l'industrie manufacturière.
• Connaissance des capteurs IoT, des historiens, des SCADA, des PLC et des technologies de l'industrie 4.0.

Ce que nous offrons :

• Salaire compétitif et opportunités de participation au capital.
• Couverture santé, dentaire et vision.
• Programme d'inscription au 401(k) / RRSP.
• Politique de congés illimités.
• Une culture de travail où :
  • Vous travaillerez aux côtés de personnes à travers le monde qui reflètent les valeurs de MaintainX : Intelligent, Humble, Optimiste.
  • Nous croyons en la méritocratie, où les idées et les efforts sont publiquement célébrés.

À propos de nous :

Notre mission est de faciliter la vie des travailleurs de première ligne dans le monde entier en créant des logiciels qui répondent à leurs besoins et à leurs réalités. Notre produit change véritablement la vie des 80 % de la main-d'œuvre qui ne travaille pas derrière un bureau et a besoin de logiciels de niveau entreprise à portée de main.

MaintainX s'engage à créer un environnement diversifié. Tous les candidats qualifiés recevront une considération pour l'emploi sans égard à la race, la couleur, la religion, le genre, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou le statut de vétéran.

The Role

Akoya is seeking a Principal Software Engineer (Frontend) to lead the next generation of our user experiences and frontend architecture. This role is ideal for an experienced engineer who brings a high bar for design quality, a deep mastery of modern JavaScript and React, and the ability to drive technical strategy across complex products. You combine impeccable attention to detail with strong communication skills and a passion for building elegant, scalable, and intuitive user interfaces that directly empower our customers.

As a Principal Engineer, you will:

• Lead the design and implementation of Akoya’s core frontend architecture, setting standards for code quality, performance, accessibility, and maintainability.
• Drive the evolution and modernization of existing frontend systems, ensuring legacy components remain reliable while guiding their transition toward more scalable, performant, and maintainable patterns.
• Write clean, well-structured, and well-documented code in React, TypeScript/JavaScript, and modern frontend tooling.
• Partner closely with product managers, designers, and backend teams to define requirements, shape features, and deliver polished, high-quality user experiences.
• Debug and resolve complex production issues across the frontend stack, delivering reliable and resilient interfaces.
• Elevate the engineering organization via mentorship, architectural guidance, and code review, enabling teams to deliver at a high level.
• Champion frontend best practices—including performance optimization, component system design, and UX consistency—across the organization.

Qualifications

Not all applicants will have skills that match a job description exactly. Akoya values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or has not followed a traditional path, do not let that stop you from considering Akoya. We are always looking for people who will bring something new to the table!

Required Experience/skills

• 10+ years of professional frontend engineering experience, building and maintaining production web applications at scale.
• Expert-level proficiency in React and modern JavaScript/TypeScript, including state management patterns, hooks, component architecture, and performance tuning.
• Demonstrated experience designing large-scale, modular frontend systems (design systems, component libraries, multi-app architectures, microfrontends, etc.).
• Strong understanding of HTML5, CSS3, responsive design, accessibility standards (WCAG), and web performance best practices.
• Proven ability to lead technical projects autonomously, drive architectural decisions, and communicate complex concepts clearly.
• A strong sense of customer empathy and a track record of delivering intuitive, high-quality user experiences.
• Experience collaborating deeply with product, design, and backend teams to define and deliver cross-functional initiatives.

Preferred Experience/skills

• Experience with frontend build and performance tooling (Webpack, Vite, Babel).
• Background working with design systems or UI component libraries (e.g., Material UI), and partnering with design teams on UX strategy.
• Experience with testing frameworks (Jest, Testing Library, Cypress, Playwright).
• Familiarity with cloud-based environments, CI/CD pipelines, and production observability tools.
• Understanding of backend API design and integration patterns (REST, GraphQL).
• Experience operating within AWS or similar cloud environments.
• Experience with state management in React, such as React Context, custom hooks, or Redux/Redux Toolkit.

Akoya is an equal-opportunity employer.

This remote position is only available to individuals living in the greater Boston, MA, New York City, NY and Raleigh, NC areas. Candidates who do not live within these areas will not be considered for this role.

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

This is a full time, in office role based in our Raleigh, NC headquarters, requiring 5 days per week in the company office (Monday - Friday).

As a Customer Operations Systems Manager at Relay, Inc., you will be responsible for driving the implementation and optimization of strategic technology solutions for our Customer Organization (Customer Success & Customer Support). You will report to the Senior Manager of Customer Operations Technology to execute the vision for our technology stack, building and optimizing systems to enhance efficiency, automate workflows, and empower our customer-facing teams. This role requires a blend of deep technical expertise, exceptional problem-solving skills, a collaborative mindset, and a passion for leveraging technology, including artificial intelligence, to enable business workstreams.

The ideal candidate is a proactive and curious technologist with a proven track record of successfully implementing technology solutions to optimize team workflows. They possess deep expertise and demonstrable experience in building within CRM, ticketing, and CSP systems to enhance efficiency and scalability. With a passion for technology-driven problem-solving, they approach process building with simplicity and scalability, demonstrating a strong command of operational data structures. This individual will continuously iterate and strategically integrate emerging technologies, especially AI, to evolve our operations and drive significant business impact. If you are a driven, self-starter eager to make an immediate impact in building, scaling, and managing a growing customer-facing team at one of the fastest-growing technology companies, this opportunity is for you!

Primary Responsibilities

• Evaluate, Implement, Iterate, and Support Operational Processes and Technology: Partner with leadership across Customer Success and Support to execute the technology roadmap, focusing on building and maintaining the core operational systems. You'll design, implement, and iterate on system configurations, custom automations, and advanced workflows within our CRM, CSP, and other key platforms to drive efficiency and support our operating strategy while also evaluating, recommending and integrating emerging technologies to enhance and innovate the customer organization tech stack.
• Leverage AI for Operational Transformation: Be well-versed in the application of AI/LLM technologies to solve operational challenges. Identify opportunities and implement AI-powered tools and solutions to improve team efficiency and enhance customer experience.
• Manage Technical Documentation: Create and maintain clear, accurate technical documentation for the processes, automations, and tools you build to ensure long-term sustainability of our evolving tech stack and knowledge transfer.
• Technical Troubleshooting: Provide advanced technical support for operational systems, troubleshooting complex issues and implementing permanent solutions to prevent future problems.
• Data Analysis and Reporting: Utilize data querying tools such as SQL to build reports and dashboards that provide insights into customer health, team performance, and operational KPIs, supporting data-driven decision-making. Ensure new and revised systems and processes follow our existing data structure to ensure proper data hygiene, consistency, and efficient data analysis.
• Cross-Functional Partnership: Immerse yourself in the daily operations of Customer Success and Customer Support, to gain and maintain a thorough understanding of their key functions, technology utilization, and core processes. This will enable your effectiveness in partnering with these teams through enhancements and iterations.

Required Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 5+ years of experience in a System Administration or Systems Technology role, with a strong focus on implementing technology processes in a B2B SaaS environment.
• 2+ years of direct CRM Administration.
• Advanced technical proficiency with a proven ability to build, implement, and manage systems.
• Experience leveraging AI/ML tools to improve business or operational processes.
• Expert-level skills with spreadsheets (e.g., Google Sheets, Microsoft Excel), including advanced functions, pivot tables, and data modeling.
• Experience with scripting languages (e.g., JavaScript, Python, etc.) or other programming languages to perform various functions.
• Knowledge of APIs and experience building secure integrations between systems.
• Strong proficiency in SQL for data analysis and reporting.
• Excellent analytical and problem-solving abilities with meticulous attention to detail.
• Project management experience and familiarity with PM principles (AGILE, SCRUM, etc.).
• Exceptional communication skills, with the ability to translate technical concepts for non-technical audiences.
• Strong understanding of sales, marketing, customer success, and support processes and their interdependencies.

Preferred Qualifications:

• Experience supporting an Account-Based Selling (ABS) strategy is highly desirable.
• Experience with HubSpot CRM in a growing SaaS organization, including new system implementations and enablement.

Why Join Relay?

• Make a Tangible Impact:  Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already facilitated over 2.5 billion messages and supported countless deskless workers.
• Be Part of a Winning Team:  We're not just growing - we're recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech
• Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation.
• Embrace a Vibrant Culture: With over 200 team members, we've cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work.
• Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why Start Your Career at Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.
• Hyper-Growth Trajectory: With 461% growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action? 

Here at Relay, our technology stack solves complex problems. We use a diverse set of languages, including Erlang, Java, C, C++, JavaScript, and occasional Python scripts. We are agile in our responsiveness to user and business needs, not for the sake of adhering to agile orthodoxy, but being pragmatic.

We are looking for an intellectually curious engineer to join our team as we scale. We bias towards action, while maintaining the balance between speed and technical debt. We are not afraid to take on big challenges, but we strive for the simplest solution. Quality is a constant focus. We operate what we build and hold ourselves accountable for the code we write. As a startup, we use nimble and lean teams, and you’ll make meaningful contributions to the product very quickly! There are lots of opportunities to learn new things, and we are constantly delivering to customers. Scale is a key focus for our team. As we see continued growth, team members are expected to think about and improve the scalability of all aspects of the product. You’ll focus on new product development of our communication platform. The platform consists of the following components, each with its own team. There are opportunities to move across teams.

Responsibilities:

• Collaborate with cross-functional teams to identify business challenges and opportunities that can benefit from machine learning solutions. Conduct research and stay updated on the latest advancements in machine learning to recommend and implement appropriate approaches.
• Design, build, and fine-tune machine learning models, algorithms, and statistical analysis to solve complex business problems. Utilize various techniques such as supervised, unsupervised, and deep learning to ensure optimal model performance.
• Prepare and preprocess large-scale datasets to extract relevant features and improve model training efficiency and accuracy. Implement data cleaning, feature engineering, and data augmentation techniques.
• Conduct rigorous evaluation and testing of machine learning models to assess their effectiveness and robustness. Optimize model parameters and hyperparameters to achieve optimal performance and generalization.
• Collaborate with the software engineering team to integrate machine learning models into the production environment. Ensure scalability, reliability, and efficiency of deployed models.
• Establish mechanisms for monitoring the performance of deployed models and identifying potential issues. Proactively maintain and update models as necessary to adapt to changing data and business requirements.
• Ensure compliance with data privacy regulations and implement security measures to protect sensitive information.
• Maintain comprehensive documentation of model development, methodologies, and results to facilitate knowledge sharing and continuous improvement.
• Collaborate with cross-functional teams, including product managers, data scientists, and software engineers, to define requirements and support product development with your machine learning expertise.

Experience, qualifications, and skills (what you’ll have):

• Bachelor's or Master's degree in Computer Science or a related field
• Strong theoretical and practical understanding of core Machine Learning and Deep Learning concepts (e.g., architectures, optimization/training, evaluation)
• 1+ years of development experience in Python and a modern machine learning framework such as PyTorch or JAX (including experience in coursework/research / internships)
• Experience using the Linux tool chain
• Understanding of typical web API protocols and transports (e.g., HTTP, Websockets, SSE)
• Experience with managing 24/7 Linux systems, cloud hosting providers (AWS), infrastructure-as-code concepts (Terraform, Ansible, etc), distributed systems, observability tools (OpenSearch, Grafana)
• Desired, but not required, is experience with advanced LLM topics: such as LoRA and quantization, functional programming: such as Erlang and Elixir, systems programming: such as Rust and C++, distributed systems, and key-value databases.

About us: Relay culture, benefits & perks:

First and foremost, our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can do the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be a long-term relational partners versus a transactional vendor to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role. 

Internally, Relayers strive to build authentic, caring, and trusted relationships with one another.

With these principles in mind, and because we believe relationships are formed more quickly and deeply in person, we greatly value the power of collaborating with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.

Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays. During your onboarding you should expect to be in the office daily in order to build relationships and your knowledge base as you ramp into the organization!

Underpinning all of this is the core principle of flexibility.  If it’s best for your mission, a given week to work remotely more often, we encourage our team members to maintain open lines of communication with their managers and find a solution that supports those needs in a given timeframe/season.