Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

In this role, you will work closely with members of the Programmatic Team to successfully execute, manage, report and optimize programmatic campaigns on multiple platforms across the global Mediabrands.

Responsibilities

Campaign Implementation

• Manage the end-to-end process from brief through to set up, tagging and optimization to ensure report metrics are fully captured 
• Strategize and execute campaigns on our platform and ensure optimal delivery and performance 
• Analyze campaign data to develop insights and strategies for campaign optimization 
• Provide in-depth campaign insights and optimization recommendations for campaign improvement 
• Provide guidance to junior members of the team 
• Be creative: develop and share test and learn campaign optimization strategies to drive learnings and better campaign performance 
• Become a trusted advisor and expert within the programmatic trading field 
• Take an active role in developing broader programmatic strategic recommendations and best practices 
• Get the programmatic newest develop trends in global and local market to build new product and service package for local business 
• Be responsible for the client service and campaign management/operation to achieve the successful programmatic campaign delivery within KPI 
• Maintain good relationship with the partners including Media partners, DSP, Data partner, AD verification 

Strategy 

• Provide recommendations to your Client Services team for use in brief responses. 
• Present industry updates and campaign optimizations to 
• Working with Senior Campaign Manager and Programmatic to execute tests within the DSPs. 
• Update the industry benchmarks according to the Media Plans received. 

Required Skills & Experience

• 8 years professional experience in a related field with hands on end-to-end Programmatic ecosystem/campaign lifecycle and optimization experience along with Team handling capabilities
• Hands on experience and knowledge in programmatic trading • Deep understanding of DSPs/SSPs, RTB, ad exchanges, DMPs, audience targeting, Ad Verification Partners 
• Experience in campaign implementation, optimization and reporting, experience with response driven/demand generation campaigns 
• Understanding of the digital media ecosystem and technology including ad tagging and site analytics 
• Knowledge and passion for overall digital marketing crafts: digital display, digital branding, digital direct response, SEM, video & mobile 
• Must be able to work in a fast-paced environment - harvest vast amounts of information, news, data, and research and distil the most important/relevant information for your agency team and their clients 
• Well organized and capable of managing your time effectively 
• A good communicator with great listening and interpersonal skills 
• Motivated by working in a fast-paced environment where you are constantly learning and will have a career path in talent acquisition

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

We are seeking a highly experienced and results-oriented Manager (IC Specialist) Ad Operations to lead our team. You will be responsible for overseeing the day-to-day operations of our digital advertising campaigns, ensuring seamless execution, optimization, and client satisfaction. This role involves collaborating with team members, driving process improvements, and ensuring adherence to industry best practices

Responsibilities

• Campaign Quality Assurance and Troubleshooting: Conduct thorough quality checks on assigned tasks, identifying and resolving complex ad serving issues. Perform root cause analysis for escalations to prevent future occurrences.
• Process Management and Compliance: Monitor and update process-related documentation, ensuring adherence to established procedures and compliance with industry standards. Identify opportunities for process improvement and implement best practices.
• Client Communication and Collaboration: Handle critical client and account communication, ensuring timely and effective resolution of issues. Collaborate closely with other managers and Account Managers to ensure seamless communication and alignment across teams.
• Technical Expertise and Problem-Solving: Demonstrate in-depth understanding of ad servers, ad verification technology, tagging, and basic site analytics. Identify and troubleshoot complex ad serving issues, providing solutions and recommendations

Required Skills & Experience

• Ad Operations Expertise: Proven experience in ad operations, with a deep understanding of campaign setup, trafficking, optimization, and reporting across various ad servers (e.g., CM360, Flashtalking, Adform) and ad verification platforms.
• Hands-on Ad Server and Verification Experience: Hands-on experience with at least one ad server (e.g., CM360, Flashtalking, Adform) and ad verification platforms.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify root causes, develop solutions, and implement improvements.
• Communication and Interpersonal Skills: Excellent communication, listening, problem-solving, and interpersonal skills, with the ability to effectively collaborate with team members, clients, and senior management.
• Technical Proficiency: Proficiency with digital marketing tools and platforms, including expert-level knowledge of Excel and PowerPoint.
• Process Management and Documentation: Strong organizational skills, with the ability to manage multiple projects and assignments simultaneously. Experience in developing and maintaining process documentation.
• Client Relationship Management: Ability to handle critical client/account communication, ensuring timely and effective resolution of issues.
• Presentation and Data Interpretation Skills: Excellent presentation and data interpretation skills, with the ability to communicate complex information clearly and concisely.
• Relevant Experience: Minimum 5-8 years of relevant experience.

Desired Skills & Experience

• Experience with Multiple Ad Servers: Experience with multiple ad servers (e.g., CM360, Flashtalking, Adform) is a plus.
• Data Analysis Skills: Ability to analyze campaign data, identify trends, and draw actionable insights.
• Process Improvement Expertise: Experience in identifying and implementing process improvements to enhance efficiency and effectiveness.
• Global Team Experience: Experience working with global teams across different time zones and cultures.

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Position Summary

This role involves leadership and management and is a key contributor to the SEM and social media advertising efforts, requiring a deep understanding of digital marketing strategies and their applications, and people management. You will be responsible for leading a team of Associates and Sr. Associates focusing on campaign execution, reporting and optimization, while also mentoring and supporting junior team members in learning and improving digital marketing capabilities and career growth.

Key Responsibilities

• People Management.
• Stakeholder & Client Management. 
• Account Management.
• Account audit for several accounts. 
• Coach and train junior members.
• Review and sign-off of team output – activation setup, plans, optimizations, reports.
• Continuously test and optimize campaigns for better performance (e.g., A/B testing, audience segmentation).
• Utilize data-driven insights to optimize campaign performance and enhance customer engagement throughout the sales funnel to grow sales pipeline and revenue closure.
• Formulate Digital strategy for client’s business and ensure that recommendations and decisions are consistent with client’s objectives and strategies.
• Thought leadership in Digital new age / landscape, tools & tech know-how. 
• Lead and collaborate in coaching, managing, and educating team members.
• Oversee escalation management. 
• Attend client meetings, as needed 

Desired Skills & Experience

• Graduate in any field with 5-10 years of experience in campaign creation and knowledge in various digital media buying platforms
• Must be in Leadership role with atleast a year's experience in managing small teams of size 5+.
• Profound knowledge across multiple search/social platforms - able to understand how the platform works as well as the core and optimization concepts with the ability to apply and communicate learnings effectively and efficiently. 
• Able to execute digital campaigns and report on the learnings 
• Knowledge of KPIs and formulation for cost ranges 
• Strategic planning across multiple digital channels 
• Strong communications and interpersonal skills 
• Detail-oriented, highly organized with the ability to multi-task 
• Creativity and a keen eye for detail 
• Advanced knowledge of Excel and PowerPointBe passionate about advertising, relentless in your efforts, focused in achieving results. 
• Embrace challenges and inspire new ways of thinking. 

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Job Summary: 

We are seeking an organized and detail-oriented Billing and Reconciliation Specialist with experience in Digital/Traditional media finance to join our team. The ideal candidate will be responsible for reviewing reports, reconciling accounts, and ensuring billing accuracy for all digital marketing/ traditional marketing campaigns (TV, Radio, etc.). This person will work closely with cross-functional teams to ensure media billing & reconciliation processes align with campaign/marketing goals in a timely, efficient, and effective manner. Key

Responsibilities:

• Oversee and review reconciliation of Digital & Traditional marketing campaigns (TV, Radio, etc.) on various mediums to ensure accurate billing. 
• Review and reconcile Digital & Traditional marketing campaigns (TV, Radio, etc.) on various mediums to ensure accurate billing based on requirements. 
• Partner with cross-functional teams based onshore to define and document billing processes and ensure they align with campaign timelines. 
• Ensure closure of reconciliations are on time, the quality and accuracy of deliverables are 100% by conducting quality assurance checks. 
• Assist the team in control and manage billing discrepancies, if any, in a timely manner and collaborate with team members to resolve them 
• Work with the teams to actualize any rolling budgets month over month. 
• Liaison with internal billing departments, accurately code, upload, and reconcile media budgets. 
• Communicate status of campaign financials and maintain relationships with partners and onshore teams. 
• Act as the first point of escalation for teams across accounts/clients 
• Manage team members' attendance, leaves, holidays, and coordinate with IT heads for resolving issues. 
• Support, coach and nurture junior members of the team, ensuring their training and development needs are constantly evaluated and fulfilled 
• Ensure compliance with company and industry billing standards and regulations Team & Client Management 
• Conducting bi-weekly/monthly catchups with onshore leaders to provide account & team performance updates 
• Stay informed about industry trends, leveraging insights to identify opportunities for enhancing media/advertising operations 
• Create/Review/Oversee process documentation and implement improvements based on feedback 
• Set KRA’s, assess team performance to maintain a performance scorecard 
• Develop individualized growth plans for team members, providing guidance and arranging necessary learning opportunities 
• Manage team recruitment and exits, ensuring compliance with HR policies and keeping team members informed. 
• Handle ad hoc responsibilities as they arise 

Requirements: 

• Master’s or bachelor’s degree in business, accounting, or finance (or equivalent experience).
• Should have 8-12 years of experience in media finance, invoicing, and reconciliation/experience in billing, accounts receivable.
• Have hands on experience in managing reconciliation on platforms like Prisma or any media related software. (Knowledge in Mediaocean applications for Billing management would be a plus -Prisma, MBOX, Broadcast steward, Spot Invoice Toolkit, Print Buy toolkit).
• Strong leadership and management skills and passion to cultivate and grow impactful teams.
• Solid understanding of the advertising and performance marketing landscape,
• Excellent MS Excel and PowerPoint skills. 
• Comfortable working under tight deadlines and able to prioritize tasks effectively.
• Attention to detail & strong communication and collaboration skills. 
• High level of accuracy and problem-solving skills. 
• Analytical and process-driven approach to work. 
• Comfortable working late shift (09:00 PM to 06:00 AM IST)

We offer a competitive salary, benefits package, and a collaborative work environment. If you are passionate about billing and digital marketing, we would love to hear from you.

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Overview 

We are looking for a savvy Reporting and Analytics Manager to manage in-progress and upcoming data infrastructure projects. The candidate will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data pipeline builder using Python and data wrangler who enjoys optimizing data systems and building them from the ground up. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products.

Responsibilities

Create and maintain optimal data pipeline architecture, assemble large, complex data setsthat meet functional / non-functional business requirements using Python and SQL / AWS / Snowflakes.

 • Identify, design, and implement internal process improvements through: automating manual processes using Python, optimizing data delivery, re-designing infrastructurefor greater scalability, etc.

• Build the infrastructure required for optimal extraction, transformation, and loading ofdata from a wide variety of data sources using SQL / AWS / Snowflakes technologies.

• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

• Work with stakeholders including the Executive, Product, Data and Design teams toassist with data-related technical issues and support their data infrastructure needs. 

• Keep our data separated and secure across national boundaries through multiple datacenters and AWS regions.

• Work with data and analytics experts to strive for greater functionality in our data systems.

Experience :- • 

6+ years of experience in a Python Scripting and Data specific role, with bachelor’s degree.

• Experience with data processing and cleaning libraries e.g. Pandas, numpy, etc., web scraping/ web crawling for automation of processes, API’s and how they work.

• Debugging code if it fails and find the solution. Should have basic knowledge of SQLserver job activity monitoring and also of Snowflake.

• Experience with relational SQL and NoSQL databases, including PostgreSQL and Cassandra.

• Experience with most or all of the following cloud services: AWS, Azure, Snowflake, Google 

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

In this role, you will work closely with members of the Programmatic Team to successfully execute, manage, report and optimize programmatic campaigns on multiple platforms across the global Mediabrands.

Responsibilities

 Campaign Implementation

• Work directly with Ad Ops, Agency Teams and your internal Client Services team on all elements related to the campaign set up.
• Ensure all IO/ programmatic media plan requirements are correctly implemented in DSP platforms like DV360, The trade desk, Amobee, Mediamath etc. 
• Generate and distribute pixels/beacons for DSPs as required. 
• Track, measure and analyse early post launch campaign activities and resolve delivery and performance problems related to set up and technical issues. 
• Support the Business Intelligence team build a framework to successfully traffic campaigns via API 
• Manage workflow and responses to ensure agreed deadlines are met and service level agreements are followed and along with executing tasks with 100% accuracy • Work closely with the line manager to manage accounts across a portfolio of clients, supporting across day- to-day campaign management responsibilities

Campaign Optimization, Analysis & Reporting

• Use DSP and Ad-Server data for daily statistical analysis regarding pacing and performance of your campaigns.
• Ensure campaign pacing status is communicated to your Client Service team.
• Action any relevant optimizations daily to ensure strong campaign performance against client KPIs.
• Generate and deliver client performance reports.
• Through campaign insights, communicate to clients the best possible optimization techniques to ensure client KPIs are met.
• Troubleshoot & manage the health of our automated pacing dashboard by working closely with Business Intelligence to identify & fix bottlenecks.
• Optimizing campaigns leveraging the optimization dashboard & providing feedback to Business Intelligence on improved features & data visualization. 
• Managing bespoke client reporting dashboards developed by Business Intelligence & ensuring complete data integrity.

Strategy

• Provide recommendations to your Client Services team for use in brief responses. 
• Present industry updates and campaign optimizations.
• Working with Senior Campaign Manager and Programmatic to execute tests within the DSPs. 
• Update the industry benchmarks according to the Media Plans received. 

Required Skills & Experience

• Ideally the candidate should have a bachelor’s degree with a minimum of 3 years of hardcore programmatic Operations experience.
• Hands on experience of DSP platforms like DV360, The Trade Desk (TTD), Amobee, MediaMath.
• Exceptional analytical skills and ability to spot trends in data and generate insights based on that. 
• Ability to investigate, analyze and solve problems as well as clearly communicate results. 
• Work on discrepancies between DSPs and Ad servers.
• Strong proficiency with Microsoft Excel and PowerPoint.
• Excellent communication (verbal and written) and documentation skills.
• Ability to handle multiple projects in a fast-paced environment and to learn and apply new concepts and tools quickly.
• Strong attention to detail, well organized and possesses the ability to prioritize multiples tasks under pressure.

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Technical Account Manager (TAM)

Hybrid, Bangalore, India

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch at Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co