Cloud Platform Engineer needed to design, build and maintain our cloud infrastructure and platform services on Google Cloud Platform, with a strong focus on event-driven architectures.

What you’ll get to do:

You will leverage Infrastructure as Code (IaC) with Terraform, design and manage our event-driven API gateway using Apigee X, and ensure robust observability with New Relic. This role involves enhancing platform reliability, scalability, and performance for critical, real-time event-driven systems.

What you should have:

• Proven experience as a Cloud Platform Engineer or DevOps Engineer.
• Extensive experience with Google Cloud Platform (GCP) services and architecture.
• Strong expertise in Infrastructure as Code (IaC) using Terraform.
• Hands-on experience designing, implementing, and managing event-driven architectures.
• Proficiency with Apigee X for API management, specifically in developing and securing event-driven API ecosystems.
• Expertise in setting up and managing monitoring, alerting, and observability tools, particularly New Relic, for complex distributed systems.
• Experience with CI/CD pipelines and automation best practices for cloud deployments.
• Familiarity with containerization technologies like Docker and Kubernetes in event-driven contexts.
• Ability to troubleshoot complex platform issues and optimize cloud resource utilization.

Bonus points if you have:

• GCP Professional Cloud Architect or DevOps Engineer certification.
• Experience with other cloud providers (e.g., AWS, Azure).
• Scripting skills in languages like Python or Go.
• Knowledge of serverless architectures (e.g., Cloud Functions, Cloud Run) for event processing.
• Experience with message brokers and streaming platforms (e.g., Google Cloud Pub/Sub, Kafka).
• Experience with advanced security practices in cloud environments.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

Cloud Platform Engineer with GCP experience needed to design, build and maintain our cloud infrastructure and platform services on Google Cloud Platform, with a strong focus on event-driven architectures. 

Please send over your CV in English

What you’ll get to do:

In our Lisbon or Porto office, you’ll join a team of other specialists who are always ready to help each other. The team is part of our VML Enterprise Solutions network and works in coordination with our Local and EMEA client leads.   

You will leverage Infrastructure as Code (IaC) with Terraform, design and manage our event-driven API gateway using Apigee X, and ensure robust observability with New Relic. This role involves enhancing platform reliability, scalability, and performance for critical, real-time event-driven systems. 

What you should have:

• Proven experience as a Cloud Platform Engineer or DevOps Engineer. 
• Extensive experience with Google Cloud Platform (GCP) services and architecture. 
•  Strong expertise in Infrastructure as Code (IaC) using Terraform. 
• Hands-on experience designing, implementing, and managing event-driven architectures. 
• Proficiency with Apigee X for API management, specifically in developing and securing event-driven API ecosystems. 
• Expertise in setting up and managing monitoring, alerting, and observability tools, particularly New Relic, for complex distributed systems. 
• Experience with CI/CD pipelines and automation best practices for cloud deployments. 
• Familiarity with containerization technologies like Docker and Kubernetes in event-driven contexts. 
• Ability to troubleshoot complex platform issues and optimize cloud resource utilization. 

Bonus points if you have:

• GCP Professional Cloud Architect or DevOps Engineer certification.
• Experience with other cloud providers (e.g., AWS, Azure).
• Scripting skills in languages like Python or Go.
• Knowledge of serverless architectures (e.g., Cloud Functions, Cloud Run) for event processing.
• Experience with message brokers and streaming platforms (e.g., Google Cloud Pub/Sub, Kafka).
• Experience with advanced security practices in cloud environments.  

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more. 

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID #LI-JS1

We are seeking a highly skilled and customer-focused Partner Technical Architect to join our Partner Success team. In this critical role, you will serve as the technical backbone for our partners, providing expert guidance, support, and enablement to ensure their success in implementing and leveraging our Talkdesk platform.. You will be instrumental in bridging the gap between our product and partner delivery teams, providing seamless integration and issue resolutions.

Responsibilities:

Technical Training & Enablement:

• Support partner onboarding by providing in-depth technical guidance and resources.
• Work closely with the Customer Success Enablement (CX) team to improve and enhance partner enablement training and artifacts.
• Partner with Customer Success Enablement (CX) team on new technical webinars and ensure assigned partners are attending.
• Develop and deliver technical workshops and enablement programs for partners, focusing on platform architecture, implementation best practices, and AI capabilities.

Technical Implementation & AI Support:

• Assist partners with complex technical implementations, providing hands-on support and troubleshooting expertise.
• Offer specialized guidance on leveraging our AI features and functionalities, ensuring partners maximize their value.

Partner Relationship & Support:

• Establish regular meeting cadences with assigned partners to provide direct support on open technical questions and issues.
• Act as a trusted technical advisor, building strong relationships and fostering partner confidence.

Technical Troubleshooting & Escalation Management:

• Troubleshoot and resolve complex technical issues and escalations, ensuring timely and effective solutions.
• Collaborate with internal engineering and support teams to address critical issues and implement long-term solutions.
• Broker escalations within Talkdesk including Product and Customer Care

Technical Documentation & Best Practices:

• Partner with Talkdesk PS to enhance technical documentation, including best practices, implementation guides, and troubleshooting resources.
• Product Feedback & Improvement:
• Gather and analyze partner feedback on product features and functionality, providing valuable insights to product management and engineering teams.
• Advocate for partner needs and contribute to the continuous improvement of our platform.

Product Knowledge & Expertise:

• Stay up-to-date on product updates, new releases, and emerging technologies, particularly in the AI space.
• Proactively share knowledge and insights with partners to ensure they are leveraging the latest innovations.

Scoping, SOW, and Implementation Methodology:

• Develop and deliver workshops to aid partners in scoping projects and developing Statements of Work (SOWs).
• Create and document implementation methodologies, including key touchpoints, artifacts, and escalation paths.

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You

You’ll be working with a team that's responsible for the security across all ongoing initiatives, products, processes and applications at Feedzai. This will be a very senior role within this team, someone able to work across teams and coach other more junior team members also.

Your day–to–day

• Design and architect robust security controls with 'secure by default' principles, ensuring long-term maintainability and systemic incident resilience across the organization;
• Review technical designs to identify security weaknesses and provide assistance on how to address them;
• Provide subject matter expertise on security across ongoing initiatives to the organization;
• Lead the technical execution of multi-team security initiatives, influencing cross-team priorities and aligning technical roadmaps with direct business impact;
• Work closely with other functional areas and/or departments in the identification of requirements and designing of solutions;
• Produce high-quality narratives and investment cases supported by facts and data, translating complex security challenges into comprehensive business language for company-wide stakeholders;
• Perform internal and external penetration tests, ensuring timeliness and accuracy of reports;
• Assist in the support of compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR) and participate in the audit processes.

Your Have & You Know-How

• Willingness to learn and to stay up-to-date with the state of the art;
• Break things attitude, so that we can improve (hacker-type of attitude);
• Expert knowledge across web, application, hardware & network security;
• Solid understanding of encryption, key management & distribution;
• Extensive knowledge and experience with cloud service providers such as AWS, Azure, or GCP;
• Extensive knowledge with Kubernetes security;
• Knowledge of PCI DSS, ISO/IEC 27001, NIST, CIS, and GDPR standards and regulations preferred;
• Strong business and financial acumen, with the ability to understand the economic implications (cost efficiency, operational burden, time-to-value) of security engineering decisions;
• 4+ years of relevant professional experience;
• Demonstrated experience developing, deploying, and monitoring secure systems;
• Demonstrated experience implementing AI-driven approaches to optimize security workflows and leading the adoption of new AI technologies;
• Global experience in leading and supporting cross-functional projects, interacting effectively with all levels of the company;
• Track record of managing projects with quality, detail, and consistency;
• Background in engineering with a deep passion for making all things secure;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.

 #LI-Remote #LI-MG3

We are seeking a collaborative, systems-thinking Information Architect to help lead the transformation of our technical content ecosystem within the Product Content & Operations team. This role owns the structure and quality of the customer-facing help content, driving improvements to how content is organized, authored, and maintained across the product experience.

In this role, you will partner closely with Support, Marketing, and Product— to improve the quality and scalability of our help content, driving alignment on content types, templates, taxonomy, and terminology. This role combines hands-on content development with information architecture practices to improve customer experience, support outcomes, and product adoption.

Responsibilities

• Lead the design and implementation of information architecture within Five9’s Product Content team.
• Define and maintain departmental content models, including information types and reusable components.
• Establish structured templates for key information types (How-To, Concept, Reference, Troubleshooting, etc.).
• Develop and manage taxonomy and metadata structures that improve navigation and findability.
• Collaborate with cross-functional teams to identify alignment opportunities and reduce content divergence.
• Conduct audits and user research to identify gaps, redundancies, and structural improvements.
• Guide writers on adopting structured content templates and IA best practices.
• Lead modernization and restructuring efforts for legacy documentation.
• Influence the evolution of search and tagging strategies across the department.
• Serve as a mentor and IA subject matter expert within the writing team.

Qualifications

• 5+ years in Information Architecture, Content Design, UX Writing, Technical Writing, or related roles.
• Experience creating content models, taxonomy systems, and structured authoring frameworks.
• Experience leading IA initiatives within a documentation or product content environment.
• CMS, CCMS, or knowledge systems (MadCap, Zoomin, Paligo, AEM, ServiceNow, Confluence)
• Strong skills in facilitation, collaboration, and stakeholder influence.
• Experience analyzing and modernizing legacy content at scale.
• Experience preparing content for AI-driven systems (e.g., search optimization, metadata design, or content chunking for RAG/LLM pipelines).
• Bachelor’s with approximately 12 years of professional experience or a Masters degree with approximately 8 years of professional

This is a high-impact role where you’ll establish the core systems, models, and frameworks that enable scalable, consistent, high-quality content across the Product Content team. You will shape the foundation that improves customer experience, support outcomes, and product adoption for years to come, while gaining visibility and influence across multiple content-generating groups

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

• Experience with contact centers, VoIP, or telecommunications.
• Familiarity with building and managing multi-tenant systems.
• Experience with Kubernetes and modern CI/CD pipelines.

• AI and Product leadership.
• Engineering and architecture teams.
• Technical leadership and senior management.
• Compliance and Information Security teams.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays