The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, 
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $22.75 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 8:00 am-5:00 pm. Shifts include opening and/or closing, 7:30am-4:30pm or 8:30 - 5:30, based in office in North Williams Ave in Portland, OR. Flex/float location- Pearl (1122 NW Everett St, Portland, OR 97209) Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, 
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $22.75 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 8:00 am-5:00 pm. Shifts include opening and/or closing, 7:30am-4:30pm or 8:30 - 5:30, based in office in Tigard, OR. 

About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis.

About the Job

We’re looking for an IT Support Specialist to join our IT team to provide dedicated end-user support at Panthalassa. You’ll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You’ll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.

This is a people-first technical role. You’ll be the go-to resource for troubleshooting and support, but you’ll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You’ll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.

This is an on-site role in our Portland office. You’ll need to be comfortable doing hands-on work, whether that’s resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a "no task is too small" attitude.

Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company’s direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.

What You'll Do

• Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.
• Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.
• Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.
• Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.
• Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.
• Manage inventory and storage of technology peripherals and equipment.
• Participate in office build-outs and capital projects, including setting up new equipment and physical technology.
• Model strong customer service principles while solving problems in a technical, detail-oriented way.
• Contribute to building scalable systems and processes to enable our help desk function.

Growth Opportunities

This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also:

• Configure and manage mobile device management (MDM) tools like JumpCloud and Intune.
• Automate IT workflows through scripting or building in-house tools.
• Help architect and implement our zero trust cybersecurity framework.
• Collaborate with the IT Manager on longer-term corporate technology strategy.
• Gain exposure to modern infrastructure and DevOps practices, including Terraform, GCP, and Azure.

What We're Looking For

• 2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).
• Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices.
• Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).
• Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).
• Excellent communication and customer service skills; you enjoy working directly with people to solve problems.
• A process-oriented mindset, with attention to detail in documentation.
• Ability to be flexible and adaptive in a fast-growing, evolving environment.
• Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.

Bonus Points

• Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar).
• Familiarity with scripting languages (Python, PowerShell, Bash).
• Exposure to zero trust security models and modern identity/device management.

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Why Join Us?

At Panthalassa, you’ll be part of a team that values curiosity, collaboration, and impact. In this role, you’ll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that’s scaling rapidly in the renewable energy space.

Compensation and Benefits

If hired for this full-time role, you will receive:

• Cash compensation of $75,000 - $95,000
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  • Flexible paid time off
  • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
  • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
  • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
  • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
  • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if needed).

Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

ABOUT YOU

As an Account Coordinator, Programmatic, your primary function will be to provide vital production support for your account team. Day-to-day responsibilities include but are not limited to running and formatting performance reports, creative trafficking and tagging, building and uploading campaigns, QA support for campaign builds and optimizations and participating in and taking notes during internal syncs, client meetings, and presentations. 

Account Coordinator, Programmatic will become responsible for an enterprise level account and will learn DEPT®’s best practices for Programmatic Buying while gaining the foundational skills necessary to progress into more advanced roles that will expand on the breadth and depth of knowledge.

While DEPT® is a remote-first company, this role requires candidates to be located in either Central, Mountain or Pacific time zones. 

PROFICIENCY EXPECTATIONS

We expect Account Coordinators to develop a solid foundation of programmatic analytical and technical expertise and be proficient in the following:

Proficiency in Excel/Sheets:

Demonstrate proficiency in using essential spreadsheet functions and formulas including, but not limited to:

• sorting
• filters
• xlookup
• concatenate
• pivot tables
• text to columns
• conditional formatting

Demonstrate an understanding of how to take advantage of these functions and formulas when performing tasks (ex: ad customization uses concatenation and length formulas) with limited oversight needed. Accuracy is critical, and Account Coordinators will need to QA their work to ensure accurate data is being relayed to the rest of the team and clients.

Proficiency in Programmatic:

Ability to:

• Pull reports at various levels along with the desired columns/metrics and understand the data/results.
• Creative trafficking and tagging
• Leverage The Trade Desk, Walmart, TTD, Criteo and Roundel DSPs or another DSP to pull and schedule reports for analysis; identifying trends and developing client reporting summaries  
• Update, monitor, and communicate daily budget pacing and high level performance, including flagging variations or anomalies. Leverages Pacvue or other automation tools to create efficiencies and set up live alerts. 
• Organize large volumes of data for insights and strategic storytelling in Excel and/or Google Sheets. Comfort with functions and formulas include but are not limited to; sorting, filters, vlookup, concatenate, pivot tables, text to columns, and conditional formatting.
• Understand relevant media metrics, how to calculate them, and articulate their relationship to each other. Possess a high level understanding of the different optimization levers to pull to surpass benchmark KPI’

GROWTH EXPECTATIONS

Over time in the role, we expect Account Coordinators to be responsible for learning and mastering the areas below:

• Develop suggestions on activation strategy around campaign builds, overall themes, hierarchy, audiences, parameters, and ads
• Create and edit campaigns and audiences in DSPs with oversight and mentorship
• Implement scheduled and ad hoc tasks delegated by direct manager and/or colleagues
• Follow mandatory QA process to completion
• Grow a thorough understanding of programmatic, constantly embodying a “forever student” mentality. Participate in programmatic trainings by asking questions, contributing ideas, and leaning into relationship with agency partners

QUALIFICATIONS   

• 0 - 6 months of programmatic marketing experience
• Strong analytical and reporting skills and knowledge of Microsoft Excel / Google Sheets
• Strong time-management skills and the ability to prioritize to deliver multiple tasks on time
• Strong written and verbal communication skills
• While DEPT® is a remote-first company, this role requires candidates to be located in either Central, Mountain or Pacific time zones. 

Additional things that will impress us: 

• You are an energetic and creative marketing enthusiast; eager to roll up your sleeves and be hands on, learn, and grow in the marketing space
• You are entrepreneurial spirited and a self-starter; able to work both independently and in a team environment
• A desire to stay current with the latest marketing trends

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this position is $60,000 - $70,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

Role Summary

The Practice Manager is the operational leader of their local clinic – they are responsible for setting the culture for excellence in the patient care and experience, ensuring the effective daily clinical operations of their clinic, partnering with their Medical Directors and providers, and driving operational alignment and excellence. The Practice Manager is on-site and engaged with their local team, offering guidance and support, mentorship, and ensuring they have the tools and resources needed to deliver a world class patient experience. They partner with a robust and capable shared services team including facilities, IT, HR, finance, and marketing to keep the clinic operating smoothly. The Practice Manager directly manages local clinical leads and administrative practice support roles.

Day to Day Responsibilities

• Responsible for direct oversight of non-clinical (front desk and administrative staff), clinical and day to day operations of the clinic including oversight of the nursing team, patient navigators, medical assistants, 
• Responsible for creating a best in class patient centered experience
• Responsible for interventions relating to patient concerns and escalations and resolving in a timely and thoughtful manner
• Responsible for vendor and business associate contracts at the center level including but not limited to biohazard, scrubs, cleaning services, maintenance, and regulatory visits
• Responsible for daily nursing, patient navigator, medical assistant and front desk coordinator schedules, PTO and timecard approval
• Responsible for QC and oversight of provider(s) schedules and templates to ensure maximizing the patient experience, creating a thoughtful and productive provider schedule and ensuring billing and regulatory compliance with patient visits
• Hires, coaches and develops employees and responsible for regular employee training, coaching and performance reviews
• Works collaboratively with medical directors and providers within the practice operations
• Monitors and trends Key Performance Indicators (KPIs) within the practice operations
• Develops, implements and coordinates training programs in conjunction with applicable departments
• Develops and monitors corrective action strategies and action plans
• Responsible for site level P&L and budget 

Education, Licenses, Certifications

• Bachelor's of Arts or Bachelor's Of Science Degree
• Healthcare and/or hospitality experience a plus!
• Minimum three (3) years of management experience 
• Direct experience leading large multi-role teams
• Proven success in partnering with Medical Directors and Physicians at the practice level preferred

Employment Type

This is a full time exempt position onsite

Compensation

The salary range for this role is $100,000-$140,000 annually. This role is eligible for an annual bonus. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

The Opportunity 

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.  

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!    

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. 
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
  • Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.  

Required Availability 

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. 
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. 
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. 
• Flexibility to work nights, weekends, holidays. 
• When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.  

Who You Are 

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  

Bonus Qualifications 

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information